Related
Just thought I tell you that I cancelled my order for the 8 gig model post two days after I ordered it but then yesterday received an email stating that the thing was on its way over to me and arrived this morning???
Idk. Contact google again?
Sent from my Nexus 7 using xda premium
If you have not been charged then woo hoo
Jordanooo said:
If you have not been charged then woo hoo
Click to expand...
Click to collapse
+1 free Nexus 7? Unless Google storms your house...
Sent from my i777 using xda app-developers app
n7 delivered and your credit card charged: if you have a copy of order cancelation, use it for a chargeback with your credit card company. keep n7.
n7 delivered and you're credit card NOT charged: keep n7.
Good luck!
Let us know if you still got charged!
I tried to cancel my order but Google rep told me it had to be done within 60 minutes. It was nor really an issue because after I had bought a 16gig N7 at Sam's (saving about $20) the monet was not there for them to charge my account.
I called my bank and they told me there would be no nsf fee. No problems as far as I am concerned.
Google should fulfill pre-orders before sending them to retail outlets
Cen5
Sent from my Transformer TF101 using Tapatalk 2
If its free and you're not charged, why haven't you deleted this post yet??
skynoir said:
n7 delivered and your credit card charged: if you have a copy of order cancelation, use it for a chargeback with your credit card company. keep n7.
n7 delivered and you're credit card NOT charged: keep n7.
Good luck!
Click to expand...
Click to collapse
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
glowworm62 said:
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
Click to expand...
Click to collapse
I didn't think they're was a cancel online, I did mine by having them call me, and even the first rep didn't do that right.
Eventually I called back and a different rep said my request to cancel never happened even though the first rep days before said he did it.
Second rep did it again and sent it off to the appropriate people. 24-48 hours later, I received email confirmation including the order number, was cancelled.
Sent from my PC36100 using Tapatalk 2
WhiteiceDMSTech said:
Second rep did it again and sent it off to the appropriate people. 24-48 hours later, I received email confirmation including the order number, was cancelled.
Click to expand...
Click to collapse
In that case you have a good set of history to now request they come at their expense and pick it up and return your money (if charged).
It would be nicer if the delays were not 60 minutes ha as a result of the level of borkedness of this release! Good luck.
If it says it was cancelled, you will probably get a knock on the door from a UPS guy saying that you have a shipping request. You can either a) say no, keep the tablet, get charged or b) give it to him, wait 2 weeks, get a refund from google)
All you can do now is either return the package unopened to UPS (You have 5 days) or sell it on Ebay.
TahrirSquare said:
All you can do now is either return the package unopened to UPS (You have 5 days) or sell it on Ebay.
Click to expand...
Click to collapse
Why sell it? You would get less than you paid for it. Return it
dirtyfingers said:
Why sell it? You would get less than you paid for it. Return it
Click to expand...
Click to collapse
No way he can get less than what he paid for it, they're all selling for a profit now. plus he might get his money faster since google refund will take a couple of weeks. However if he doesn't sell it he's stuck with it.
dirtyfingers said:
Why sell it? You would get less than you paid for it. Return it
Click to expand...
Click to collapse
you can sell it for any price you want
glowworm62 said:
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
Click to expand...
Click to collapse
Thanks for the reply
I contacted google last night and they said that they would send a email regarding shipping however, this has still not arrived. I then proceeded to put a complaint against google for ignoring my request for cancellation of the goods.
I bought this tablet in the UK so regarding googles policy it really does not matter if they stated "no Cancellations" as this wanders into the realms of "goods law" and statutory rights of the buyer.
I have told a friend at work that I have one for sale or return she stated that she wanted it at the cost £170. Shame, though it would have been nice to make enough extra on top for a cheeky pint!
Also forgot to mention I have already purchased the 16 gig variant through HMV at 190 quid. Also TESCO are selling these at 190 with the order number/discount voucher thing of TDX-KPHM if anyone else is interested.
If this is UK and you were charged, send it back under DSR within 7 days and they must refund you.
Daern
Sent from my Galaxy Nexus using Tapatalk 2
Why is Google forcing advanced RMA's where they put a temporarily hold? Why cant it be that you send the device back they receive it and once it's cleared you get a replacement and you only get a advanced replacement if you ask for it or be presented the option to choose.
The email I was sent has the advanced replacement only with no other options!
Even if I return the device first and they say it's cleared and I click the order link there will still be a temporary charge! Why cant they update the link to be $0.00 to get a replacement and not ask for any card details? Before this happens they send you an email saying Good news your return was processed. Click here to receive your replacement free.
The policy is great for those who can put money on hold but what about those that cant or don't have the funds to back it. What. Are they forced to return the device to get a replacement?
They figure that everybody can put 200$ in funds on hold for a week with no other options expect to return it?
I also noticed that google isn't handling the returns. It appears SMS Infocom Corp is handling them out of Texas? What if they screw up and said that it's your fault so your charged for the new device?
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
Click to expand...
Click to collapse
Then you have to dispute it with Google or file a charge back. Wonderful
Most businesses give you the two options. The standard one that I just mentioned or the advanced replacement if they offer it.
This is bull**** IMO not allowing both options and only the advanced replacement. Even the rep on the phone at google said it was crappy. I'm serious.
I do not have the 200$ in my account to back the temporary authorization
So do I have to return it for a refund to get a replacement?
Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.
BamAlmighty said:
Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.
Click to expand...
Click to collapse
Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.
It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.
Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2
If they wanna hold another $249 from me that's fine. I also buy things when I know I have room on my credit card as well as my bank account.
krelvinaz said:
It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.
Click to expand...
Click to collapse
Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.
rafa3L said:
Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I could try that.
I'm tempted to just say screw it and keep it an deal with it due to the policy. If it breaks then deal with Asus down the road.
pclov3r said:
Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.
Click to expand...
Click to collapse
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
Click to expand...
Click to collapse
Yeah. They figured everybody has a credit card or bank accounts with the cash to temporarily fund it?
Still BS imo that they don't have the other option. I may be forced to return it for refund or deal with it as is. I figured they would give you both options.
"If you can't afford the CASH, you shouldn't be using it." Yes, But what other options do I have? Google is giving you no other option it seems expect to return it for a refund or deal with ASUS. As i said even the google rep said this wasn't going to work for everybody!
I'm hoping they can do what I said in the first post and honestly I see no reason why they wouldn't unless there system doesn't work.
I'm awaiting another reply form upper Management i guess about this.
krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
Click to expand...
Click to collapse
A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2
BrianDigital said:
A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
pclov3r said:
Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.
Click to expand...
Click to collapse
First, first world problem. Second, sounds like you don't have your priorities straight. 3rd life ain't easy. 4th if you don't like it complain to them and do business with companies that meet your needs. Last, owning a N7 is not a right you aren't entitled.
Sent from my DROID RAZR using Tapatalk 2
pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
Click to expand...
Click to collapse
I've never had to return my asus laptop and netbook to them since I have warranties with best buy but I really haven't heard a lot of good things with asus and their warranty. Personally that's why I'm sticking with google at the moment. My original was epic screen lift and I got replacement on friday and haven't hardly used it between friday and saturday due to work and it has a dead pixel and something is rattling around near the top. I'd rather have Google 2 day me a new one then wait god knows how long for asus.
pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
Click to expand...
Click to collapse
Ever hear of money orders., paying by cash as in waiting until you can walk into a store and buy one. You are wrong, there are many options starting with take your business elsewhere.
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Sent from my DROID RAZR using Tapatalk 2
So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device
jrpbulk said:
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Click to expand...
Click to collapse
So it's common for businesses to force you to do an advanced replacement with no other options when 10 other businesses I've dealt with offer what I'm saying?
So in your option you should have double the cost of an item on your card before you buy it for this very reason?
Let me make it very clear
NOT EVERYBODY HAS A CREDIT CARD OR $200 IN EXTRA MONEY THEY CAN PUT ON HOLD FOR THE NEXT WEEK AND A HALF!!!
WHAT IS SO HARD TO UNDERSTAND ABOUT THAT
DO YOU BUY PRODUCTS AND SAY THAT YOU NEED DOUBLE THE AMOUNT ENCASE THE PRODUCT IS DEFECTIVE? NO!
SERIOUSLY!
espionage724 said:
So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device
Click to expand...
Click to collapse
They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
This will explain it more too
https://play.google.com/about/device-terms.html
funkyboy1281 said:
They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
Click to expand...
Click to collapse
Yes, But the problem occurs when you don't have the extra money to put on hold.
pclov3r said:
Yes, But the problem occurs when you don't have the extra money to put on hold.
Click to expand...
Click to collapse
Yea well sorry to burst your bubble but the minute you ordered your tablet and an email was sent to you saying thank you for your purchase they provided the link to their devices support. So from that moment they laid out the whole process of how this would work. Now whether or not you read it well that was your choice but all that information was there and just didn't mysteriously show up.
https://play.google.com/about/device-terms.html
I purchased my device on the 13th like everyone else. They charged my account and took the money out. I got my shipping info and tracking info. The phone is currently on it's way to me.
.... but the charges were canceled on my bank account and the money was returned.
Free Nexus 4? Anyone else have this happen to them? Should I have just kept my mouth shut and not let people know? lol
they gave you your money back because they re-routed your n4 to me. sorry bro.
Sent from my Nexus 7 using Tapatalk 2
You're gonna be charged dude
Sent from my Nexus 7 using xda app-developers app
ptesmoke said:
they gave you your money back because they re-routed your n4 to me. sorry bro.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
lol ok. :laugh:
You might want to call them and find out what's happening. I wouldn't count on getting a free phone.
Well, I would wait it out. Just leave sufficient funds in your account.
They never bothered to contact us about our orders. So no real need to return the favor.
mesasone said:
You might want to call them and find out what's happening. I wouldn't count on getting a free phone.
Click to expand...
Click to collapse
Oh yeaaahhhh sureeee, I can imagine that conversation right now.
ME: "uh, hi Google. You forgot to charge me for the Nexus 4 but you shipped it out to me anyways"
Google: "thanks, we must of missed it. Let me go ahead and charge your account $400"
ME: "thanks!"
Dude, it's just that the authorization timed out. They WILL charge you again for the package. I really doubt that they would give away a free N4 just because they failed to meet the November 15 shipping estimate.
I've also received a tracking number, and no charges are on my card. Is there anyway I can tell if there were pending charges on my credit card that were removed?
GreenishApples said:
I've also received a tracking number, and no charges are on my card. Is there anyway I can tell if there were pending charges on my credit card that were removed?
Click to expand...
Click to collapse
Not sure, but for me I had my account charged and the money taken out when I ordered on the 13th. Now that money has been returned and I can't see any history of google charging me or giving me the money back.
It's possible it could of timed out like the person said. But I could be mean and take the money out, then deny googles charges indefinitely to my bank.
milkisgood123 said:
Not sure, but for me I had my account charged and the money taken out when I ordered on the 13th. Now that money has been returned and I can't see any history of google charging me or giving me the money back.
Click to expand...
Click to collapse
You were never charged. It was an authorization HOLD. Your money was on hold (and thus unusable), but was never taken out of your account.
If Google does not take the money out within a certain amount of time (varies from bank to bank; my bank debit card is a couple of days, but my Amex credit card is a full week), that authorization hold expires. Money was not returned to your account because it was never removed from your account. This is perfectly normal, and all that it means is that your bank's authorization hold period is short.
Google will charge your account (and take your money out), probably a few days after shipment.
milkisgood123 said:
Not sure, but for me I had my account charged and the money taken out when I ordered on the 13th. Now that money has been returned and I can't see any history of google charging me or giving me the money back.
It's possible it could of timed out like the person said. But I could be mean and take the money out, then deny googles charges indefinitely to my bank.
Click to expand...
Click to collapse
If they shipped the phone to you, you'll lose that fight.
milkisgood123 said:
I purchased my device on the 13th like everyone else. They charged my account and took the money out. I got my shipping info and tracking info. The phone is currently on it's way to me.
.... but the charges were canceled on my bank account and the money was returned.
Free Nexus 4? Anyone else have this happen to them? Should I have just kept my mouth shut and not let people know? lol
Click to expand...
Click to collapse
Don't worry. No matter how ****ed up this whole process, tons of things ignored, Google will not forget to take money out from your account.
milkisgood123 said:
lol ok. :laugh:
Click to expand...
Click to collapse
one can dream right?
hehe
Sent from my Nexus 7 using Tapatalk 2
milkisgood123 said:
I purchased my device on the 13th like everyone else. They charged my account and took the money out. I got my shipping info and tracking info. The phone is currently on it's way to me.
.... but the charges were canceled on my bank account and the money was returned.
Free Nexus 4? Anyone else have this happen to them? Should I have just kept my mouth shut and not let people know? lol
Click to expand...
Click to collapse
I just called them and told them some orders were not billed. They were grateful for the heads up and said they'd go through all the shipped orders and charge the ones they missed.
For people with long hold periods (or who didn't have to wait as long for shipping), the process will look like this:
1) Order placed.
2) Account authorized, and money is put on hold, unusable.
3) Order ships.
4) Account is charged, the money is sent out, and the transaction is converted from "hold" to "posted".
For people with hold periods shorter than the time it took to ship and charge, it will look like this:
1) Order placed.
2) Account authorized, and money is put on hold, unusable.
3) Hold expires, giving you the false ILLUSION that you are off the hook.
4) Order ships.
5) Account is charged, the money is sent out, and a new transaction appears, but as a completed, posted transaction, not as a pending hold.
Tried this once. Happily spent the money while thinking they are morons. Month later I had debt collectors on my door. Still paying the ****. Got many threatening letters for courts. So dont make this mistake.
Sent from my LT15i using Tapatalk 2
Thanks .... I will report this to Google then ask them to send me my phone straightaway .... Muahahahahaha .....
hfuizo said:
I just called them and told them some orders were not billed. They were grateful for the heads up and said they'd go through all the shipped orders and charge the ones they missed.
Click to expand...
Click to collapse
lmao.
A quote from http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
Shipment lost or stolen
If your device fails to arrive or you suspect it was stolen before you received the package, please email us so we can remotely disable the device and issue a replacement. Google pursues loss claims directly with UPS.
Click to expand...
Click to collapse
I wonder what that means. IMEI blacklist for accessing Google Play? I'm imagining they won't be trying to blacklist it with TMO/ATT.
I'm assuming if somehow the charge didn't go through for some reason and it's enroute, it'll get "disabled" if you kill that card number before they potentially try to charge it again. Or if they try to charge you before it gets delivered and it fails, they'll have UPS send it back.
They refunded me 2x for my nexus 7 an after that deal pre-order i keep it.
So on Tuesday the 9th I ordered a pure edition moto x with the cyber monday code.
I used a visa debit and had the shipping address in washington state at a shipping/receiving location that I use all the time for amazon and ebay purchases. (its a verified paypal address also)
Got an email a couple hours later saying my order was on hold and gave me a number to call.
I phoned them and after being on hold for a bit they said that the shipping address I used wasn't going to work as it was a 3rd party location. (dont know how they knew that as it is just addressed to my name with a street address....)
So I re ordered using the Cali address associated with the visa... I'll be there in a couple weeks.
Couple hours later got another email saying the order is on hold and to call. So I called and went through several different reps all not knowing why my order was on hold. They said I will get a confirmation email within 72hrs and all would be well. Also gave me a 25$ voucher for accessories for my trouble. (this I never received)
Fastforward to today I get an email saying my order has been canceled (the second order)(still nothing regarding the first order which I assume is canceled)
So I called and went through 2 reps and then a supervisor who said that I should use a different card and that maybe the issue was with my cc company. (this process took about 45 mins)
Checked with my bank and find out that as this is a Visa debit there has been two WITHDRAWALS from my bank account. (adding up to basically 1000$
So I called back and relayed this new information to yet another rep. He says that though my email said cancelled it just means it is still under review and I should hear something within 72 hours. He offered me the 25$ discount and this one I actually did get...
Any tips on what to do??? Right now I'm out a grand...have no Idea if i will get a phone...
lets hear your motomaker horror stories
I can't offer any suggestions for your current predicament, but for the future I'd offer two suggestions;
1 Use a credit card Instead of debit.
2 Always use your residential address.
I hope this works out for you. Good luck.
cam30era said:
I can't offer any suggestions for your current predicament, but for the future I'd offer two suggestions;
1 Use a credit card Instead of debit.
2 Always use your residential address.
I hope this works out for you. Good luck.
Click to expand...
Click to collapse
I do not have a non debit credit card...others have used their visa debit cards without issue... I have no other choice.
I did use my residential address the second time....
Anybody have their order say it "remains cancelled" and then have it go through?
Call your bank.
Well they just refunded both charges...without explanation
So I placed the order again...only now the turbo charger is out of stock this is seriously frustrating....
jeetS said:
Well they just refunded both charges...without explanation
So I placed the order again...only now the turbo charger is out of stock this is seriously frustrating....
Click to expand...
Click to collapse
Got a "on hold" response almost immediately...:crying:
Hi Guys,
I have ordered two products from gearbest.com. After placing the order "W1508272112112192", I got mail asking me to provide my ID as well as My credit card photo to verify the transaction. I provided them both.
They reviewed it and said that "We are sorry that we cannot accept this unverified transaction via credit card. If you like the items, please place a new order and pay for the order via western union. Then we will not ask you for these pictures." and cancelled my order with refund.
Write now I am waiting for the refund of USD 100.71.
Please tell me that is my money coming back or there is some fraud? What should be the next step, I will do to save my money?
Please reply me fast, I will be very thankful to you guys!
Also I want to purchase a cheap and best android TV box with a gamepad for my son. From where I can buy that?
Sounds like a scam if they are wanting you to use Western Union as opposed to a credit card. You have less recourse to take action with Western Union versus the credit card, which is likely why they wanted you to go that route. I'd call your bank ASAP and let them know what's going on and try to recoup your money. I'd also be on the lookout for fraudulent charges on your credit card.
Gearbest is so shady and I will never use them again, I'd recommend staying far away.
I ordered a Chuwi Vi10 64GB w/ keyboard case on 9/11/15; I had to do the "sketchy" ID verification also, but they took my order and my money.
I received a broken keyboard on 10/2/15 , and over 30 days later, still no tablet.
Now the replacement keyboard is out of stock.
They suggest I find an alternative keyboard to replace it (for a custom keyboard/case made for the tablet, WTF!).
I've re-ordered the tablet & keyboard from banggood.com, got my fingers crossed.
P.S. Techtablets has other user reviews for Gearbest, they pretty much suck!!!
gearbest made me wait over 2 weeks to send item and they still havent sent it to me so there making me wait 12 business days to get refund i will never buy from them again
Personally I do not do business with ANYONE who will not take a CC and asks for something like Western Union.
Honestly, I prefer PayPal for everything but if for some reason they don't do paypal they had better do a Major CC, it's about buyer protection.
I had the same issue when trying to order the GPD XD the other month. In the end I told them to send a refund and ignored their following replies. In the end it arrived luckily.
Never before have I been asked to provide such ID online nor will I ever.