How long for a refund - Nexus 7 General

Hi all just thought I would share.
I preordered a 16gig on the 3/7 in the UK and waited till the 21/7 when I thought I would just check the status of my order so I gave the 0800 number a call and was told by 'Dan' that my order had become stuck in an 'authorised state' and could not be proceeded with so he would have to cancel it and raise a new order for me.....but as they were out of stock the system would not let him raise a new order and so all he could do was cancel it. But the good news was that I would not be charged for it (yeah like thanks). So off I went and ordered on from Tesco and picked it up on Monday and I was happy.....till Tuesday, that's when I got the shipping email from PS and they charged my account £208.99 for the N7 that they could not supply! So now I have £208.99 on my overdraft that I am paying interest on and so far they they are telling me that they will refund it within two weeks of the package being returned (I have refused it twice so far), that's the package that they said was cancelled and so they had no right to charge my account for in the first place!
So I have given them a dead line of this Friday the 3rd of August to refund me the £208.99 plus the interest that my bank is charging or I will issue a summons through the small claims court.

Call your bank, initiate a charge back.

Phoned Google on Tuesday night. Said I'd get RMA info sent through. Still waiting...don't want to phone again and be stuck on hold for the best part of an hour. Have emailed "Mike" who I spoke to on Tuesday but no reply. I can rate this as the worst customer experience I've ever received from a company.
Just returned my 2nd N7 to Tesco. Another faulty unit. Won't be buying another until Google sort out their QA process.

Related

To those who rejected their parcel - refunds?

Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
ChrisH87 said:
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
Click to expand...
Click to collapse
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
dpjohnston said:
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
Click to expand...
Click to collapse
Not great is it? Mine's been with them for 10 days now (weekend included) and I'd expect to have at least received an acknowledgment e-mail to say they'd received for the parcel.
Chris
Mine has also been back with Google for over a week and no word. If my phone call to them is in event full I will just file a claim with my bank.
Sent from my Nexus 7 using Tapatalk 2
Yes I too am having problems getting a refund they have had mine back for a week this can't be write they better get my money back soon or gonna speak to my bank.
Just phoned Google... They will not consider even looking at my case until the 8th August passes. Considering they received it back on the 19th July, I'd call it appalling service.
At least Amazon and the like acknowledge receipt of a returned parcel - Google's complete lack of communication has ruined the customer experience. I'll never order anything direct from them again.
Sent from my GT-I9300 using Tapatalk 2
Same here terrible service.
What did you order from them?
Sent from my ADR6425LVW using xda app-developers app
16gb google nexus 7.
Same situation here. I might just log a request with the credit card company anyway, force them to act.
I only actually got charged 4 days after my delivery refusal had returned to the depot somewhere in leicester (this was a separate charge to the other three or four pending charges that had fallen off my credit card) . I spoke to someone last Friday who said it would be sorted ASAP, he said it was the first time he had seen this happen, but nothing done since.
I got one from GameStop on the first day they were available. Google received my pre-order back on the 19th. I called Google & they said it could take up to 14 days to process the returned order & issue a refund. Still waiting...
Sent from my Nexus 7 using xda premium
That's what I was told 14days but somehow I don't think it will happen.
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
cornelious2 said:
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
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Click to collapse
Pretty sure that's illegal here. Where did you find it? Want to see if they are trying to say that for the UK too!
Sent from my Nexus 7 using xda premium
Mine was recalled before delivery, after 5 phoncalls to Google asking about what happened I was told that it was recalled over quality issues, I was told that it was a blessing is disguise, money went out to Google on the 18th and still waiting for a refund, tomorrow I am calling my bank to have the charge reversed, I am disgusted at Google service, I will never buy from them again.
Once I get my money back i am buying Asus transformer.
Sent from my GT-N7000 using xda premium
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
I am in the US and I refused the delivery about a week ago. I had ordered a case with it and still haven't gotten the case. Back before I had refused the shipment I had sent an email about being able to keep the case and just send the Nexus 7 back. But then I found a different case and decided I would just refused it all. Well then they split the order and the case is in limbo somewhere I guess. Anyway, I got an email a coupel of days ago with RMA instructions for the Nexus 7. It was in response to my question about opening the package and taking out the case. So I sent them back the tracking numbers what showed the refused delivery and acceptance back at the shipping origin. I also asked if they could just not send the case that is still pending and just issue me my refund. I haven't heard back.
It was easy to refuse delivery, I have the free MyUPS service. When I got the package shipment notification from UPS I went in and had them hold it at the location. Since I probably wouldn't be home when it was delivered I would have had to drive it there anyway. There wasn't any option to refuse. It seemed the day before or maybe it was the day it was it the location I looked at the delivery options and there was a "Refuse" option. I chose that and they sent it back. Didn't have to drive out of my way to the UPS location or anything. I plan on doing the same if they ever send me the case.
xenon1024 said:
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
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Click to collapse
But it's not a cancelled order. You rejected their shipment. They can take as long as they please to "process it"
And for those of you thinking of filing with your credit card company or bank: good luck. Banks and credit card companies are notorious for providing extremely slow assistance for disputed claims. They will likely go to the retailer and give them like 60 days or something insane like that to respond before they do anything.
contact number for Google (UK)?
Sounds like I am just one of many who is experience a total lack of service or concern from Google?
TNT didn't manage to show up when I was home and wasn't allowed to deliver to the neighbour (although the package my misses got from TNT the same day was dropped off just fine); TNT failed to bring out the package when I arranged for redelivery (5 days after the initial drop-off) and only other option would have been a Saturday delivery, which turned out to be a no-go due to the Olympics (yes, I am located smack in the middle of London .. "yay").
Had no option but refuse delivery and have so far heard NOTHING!
Over the course of the last week I have used the google wallet email form 5 times and not received ANY response; I have tried the phone number on top of the page twice and gotten a fax/modem (+353 (1) 436 1001).
I am at this moment beyond pissed!
ANYONE have a valid (UK) number to contact these people?
I would have expected A LOT better service from a company like Google, but when (if?) I ever get my £209 back, I guess they've thoroughly proven to me that I'll be better off with an iPad - by the time the 7" iPad will be on the market anyway.
Oh well *sigh*

Poor HTC customer service regarding broken screen on dev edition

I would love advice on escalating this with HTC but I've hit a brick wall with their "escalations department"
History:
I've been a huge fan of HTC since the Nexus One
then Incredible
Thunderbolt
Rezound
DNA
One Dev Edition
I pre-ordered a One and received it without the cases I purchased in the same order.
After a couple of days dropped the One on a wood floor. *Usable but screen is cracked. *Completely my fault. * Called HTC and sent it in. Bill was to be $180 plus my shipping to them.
*I was told I would receive my phone back within 3 days of them receiving it. HTC Repair received it on 5/1/13. *On 5/6/13 I started to contact them since I had not heard back.
1-888-354-2375*- Phone customer service
15931135 order #
Ticket #:*13USC180001610
$180 to replace screen
1ZET02490799468921 UPS tracking number when I sent it to htc 2nd day air.
Delivered On:
Wednesday, *05/01/2013 at*10:07 A.M.
Left At:
Office
Signed By:
CASERES
5/6/13 no status on phone, I need to call back 5/7 if I don't hear. *They are escalating. *Melanie
now says 7-10 business days but our phone is not even logged in to their system as received yet.
5/7/13 45 minute call- Josh escalated- booked in- still not marked received
RMA (Phone and Accessories) escalations closed. *Other escalations team doesn't handle that.
chose preferred time for call back from them. *His screen shows successfully escalated.
open 8am-8pm
Rob- supervisor of call center
Isaiah booked in and received should change to scanned in. told me how to track it online
5/8/13 Gabby said rma will email me today.
Janet supervisor- will be receiving email today
RMA escalation closes at 9pm canada east coast time
all usa phones get scanned at the same center
40 minutes
5/8/13 HTC guy took off after connecting me to RMA. *Did not ask or say he just said "Juan is on the line with him" and bolted
Juan with RMA
IT department is waiting for part to be entered into their system
try to recommend not sending two day air
phone is not in system yet
can't tell me a date
3-5 days to get shipped out
29 more minutes
5/8/13 12:56pm received email from Juan telling me to call HTC
5/8/13 1:43pm Brandon at HTC phone cust service
read me my notes and told me a supervisor couldn't help me. *I told him he shouldn't decide that for his supervisor.
Megan- escalations supervisor- will take it over personally
will call me back within 3 hours
5/8/13 4:18pm Megan called me back- they will cover the repair as warranty due to my trouble. *I told her about bad pixel and fit problems.
506-694-4200 # is no good
5/8/13 5:24pm Isaiah called me back to tell me they entered it.
716-871-6400 # is no good
5/8/13 7:20pm I ran my visa in their web form for $180 to keep the repair going.
5/9/13 3:30pm no contact from HTC so I tried to call Megan back
got Jeff in regular phone support. *Megan's stuff is there but he thinks she is at lunch so he will send her an email
5/9/13 4:00pm Megan called back
She will reach me by 11am her time on Friday with a better plan because repair could not give her a date.
5/10/13 11am-ish Megan called back. Phone will ship back to me today and she will email me tracking number. They credited me back the $180.
5/10/13 No word from Megan. *HTC site still shows phone being repaired not shipped. *not sure on charge
5/11/13 Still in repair
5/12/13 still in repair
5/13/13 18 minutes still in repair and no call/email from Megan*
I called Tennessee office (got Mike) somehow- he didn't know who she was but he is trying to reach the canadian office. *He said that I can't decide which office receives my call.*
He reached RMA tier 2 but said they left for the day.
as of 5/10/13 Right now it is on hold for materials he said
Marybell HTC escalations dept emailed Megan about not following up with me
Does not show the $180 credited.
5/14/13 *1:45pm 9 minutes Ryan in Canada is looking for Megan. *He found her in a meeting. *She asked him to email her *my details and he will create a ticket.
5/14/13 4:30pm Megan called me back. *Now they are waiting for the bezel. I'm not sure why because it was just supposed to be the screen or glass for the screen. *She could not give me a date other than to say it takes a while to get the parts. *No stock on dev edition so they can't give me another one. *I asked for an AT&T model since I could still unlock the bootloader. *She will look into it and get back to me on Wednesday. *No real explanation of why she did not reach me back. *She claims she did not forget about me.
That's sucks but be happy they are taking care of you for free. I have dealt with Marybell and am dealing with Juan currently. They both are decent and will eventually get the issue resolved they are not fast though...
My One arrived today. Everything seems good with it
nullkill said:
That's sucks but be happy they are taking care of you for free. I have dealt with Marybell and am dealing with Juan currently. They both are decent and will eventually get the issue resolved they are not fast though...
Click to expand...
Click to collapse
My One arrived today. Everything seems good with it

Delivered an empty box from Motorola RMA

I shattered my screen a month after getting my phone. Living in Colombia I knew I would have to do an advance replacement fee and send the phone to my friend and his wife. They were coming to visit in a few weeks. I called support and explained to them the situation. They agreed to send a phone to my friends home and when he came to colombia I would give him the broken one. Well 4 days went by and no tracking for my phone that was supposed to be 1 day shipping. I called back and they said it would ship that day. Another day and no shipping. I call again and now they tell me they don't even have blue in stock. So they offer a white one 64 gb. Keep in mind I had 15 phones delivered to my friend to bring to me, including some iphones 6S's. My friends arrive with all my phones and well an empty box from motorola. I also notice the advance fee dropped off my credit card. So I assume with all the confusion from support over the non stock phone they did a standard replacement, which totally screws me over. So I call them after the weekend and they tell me they have to report it to fedex. Well fedex calls me and says the package was signed for, I say of course because a package was delivered. Now keep in mind this is all back from November.
So I start emailing everyone from Motorola, twitter, facebook just trying to get some real answers.
Here is the response I got today
"Hi Greg.
The news is not good. The package was shipped with a 64GB Nexus 6, and we have the serial number. Since it was signed for, FedEx is less likely to approve a claim, but that will be your best bet.
The downside is that we are going to have to charge you for the phone we sent. If you send in your broken phone we can release that hold, but unfortunately you are going to be charged for the repair cost in any event.
We've been holding this open so we can't extend this indefinitely. We are able to hold it open for two weeks -- if you can return by then we'll release the hold on the phone we sent.
- Matt"
The funny part is and I have told them a few times that there is no hold and you would only drop the hold if you sent an empty standard replacement box. They seem to ignore this comment every time. What makes it even more difficult is, Chase Sapphire was going to fix the phone but now with all this crap who knows what will happen. I googled motorola support empty box and found one other person tweet to Motorola Support with the same issue. I am curious has anyone else had issues with doing an RMA with these guys?
What do expect to gain by posting this here?
daweeze02 said:
I shattered my screen a month after getting my phone. Living in Colombia I knew I would have to do an advance replacement fee and send the phone to my friend and his wife. They were coming to visit in a few weeks. I called support and explained to them the situation. They agreed to send a phone to my friends home and when he came to colombia I would give him the broken one. Well 4 days went by and no tracking for my phone that was supposed to be 1 day shipping. I called back and they said it would ship that day. Another day and no shipping. I call again and now they tell me they don't even have blue in stock. So they offer a white one 64 gb. Keep in mind I had 15 phones delivered to my friend to bring to me, including some iphones 6S's. My friends arrive with all my phones and well an empty box from motorola. I also notice the advance fee dropped off my credit card. So I assume with all the confusion from support over the non stock phone they did a standard replacement, which totally screws me over. So I call them after the weekend and they tell me they have to report it to fedex. Well fedex calls me and says the package was signed for, I say of course because a package was delivered. Now keep in mind this is all back from November.
So I start emailing everyone from Motorola, twitter, facebook just trying to get some real answers.
Here is the response I got today
"Hi Greg.
The news is not good. The package was shipped with a 64GB Nexus 6, and we have the serial number. Since it was signed for, FedEx is less likely to approve a claim, but that will be your best bet.
The downside is that we are going to have to charge you for the phone we sent. If you send in your broken phone we can release that hold, but unfortunately you are going to be charged for the repair cost in any event.
We've been holding this open so we can't extend this indefinitely. We are able to hold it open for two weeks -- if you can return by then we'll release the hold on the phone we sent.
- Matt"
The funny part is and I have told them a few times that there is no hold and you would only drop the hold if you sent an empty standard replacement box. They seem to ignore this comment every time. What makes it even more difficult is, Chase Sapphire was going to fix the phone but now with all this crap who knows what will happen. I googled motorola support empty box and found one other person tweet to Motorola Support with the same issue. I am curious has anyone else had issues with doing an RMA with these guys?
Click to expand...
Click to collapse
this is a long shot but call and ask Fed-ex what the actual weight of the package vs what the customer printed on the shipping label. I used to work for a logistics company here in California and we would re weigh the freight before forwarding it out of our warehouse. I know Fed-Ex international also do this but i am not sure about domestic. If you can get that information from Fed-ex it might help support your claim with moto.
Good luck, hope it works out for you.
Thanks, I'll call them again today.

Out of Stock / Shortages for Exchanges

I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
I ordered one through customer service last night. They said nothing about shortages, but I wouldn't be surprised. Customer service is stocked full of liars.
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
dkb218 said:
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
Click to expand...
Click to collapse
That and this is no "promotion." Samsung, through their sales agent T-Mobile, is required by law to accept defective units in exchange for as long as they are out in the wild. They don't need the original packaging.
That said, if all you present is a phone, that's all T-Mobile is required to give you in exchange. They don't have to give you the box and the goodies that came with it.
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
pete4k said:
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
Click to expand...
Click to collapse
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
DeadPhoenix said:
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
Click to expand...
Click to collapse
When I exchanged mine, they asked for the box as it was easier for them as it had the SKU number on it they could scan rather than look for it in the account notes and copy paste it. They said it wasn't required and that I could have it back if I wanted (they didn't give it back.) This was the same for the loaner they took back in the store as well. When they went to get my EIP cleared so I could get the new phone, they made me give back the loaner and the retail CS rep that was on the phone with the store processed that return too. Took about an hour and 15 minutes but I love my new device and my account seems all in order after two EIP refunds and a new phone added. Crystal Lake, IL.
They also refunded all the EIP/downpayment/taxes I paid so far on the recalled note 7 and recharged me all of it for the new one.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
Click to expand...
Click to collapse
**** man.....i called tmobile in frandor shopping area Lansing mi. They said they got five devices in and couldn't sell any till they heard from there district manager.....Wednesday I go to the store. I'm customer number one..... one employee entering the store before opening tells me they cannot sell the devices according to their district manager.... whole time I'm on the line with tmobile customer support..... they call the district manager and Lord behold 10mins later the process was going through..... turns out they had received 7 devices and sold two on Tuesday evening.......
exchanged mine all the asked for was the box and phone ..i wasn't about to hand over nothing else. guy didn't even open the box, just used it for scanning purposes do i got to keep all my accessories, got 2 of everything now hehehehe....
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
Click to expand...
Click to collapse
Was this the store off cone Blvd OP? Because their employees aren't worth a damn. Haven't been to many other tmobile in gboro, so I have no idea if the others are the same.
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
Cnguyen490 said:
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
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Click to collapse
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
Click to expand...
Click to collapse
I would. You got stores selling the device to people who never had the note 7 to begin with...have people saying they had it ship to stores, It definitely will NOT hurt. This recall showed some ugly inconsistent side to tmobile I think even they want to fix
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
Click to expand...
Click to collapse
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Well i show up on the 21, waited a little over and hour at tmobile.
Finally get up there and told they sold out and dont have any more black note 7 and they never got any sliver ones (wife has sliver).
So called a few more stores and same crap no one had any left.
Called the 1-800 number and was told they have to order them to the store. So did so, last night my wife got a text saying her has been ship.
Mines still no update.
But i have talk with a few other people and they said all tmobile needs is just the phone itself. So i plan on keeping my spend. Already upset that i gotta lost my skinomi screen protector and buy a new one, upset that i waited in line that to be told they dont have any. When i first walk in they knew why we where there.
So i will be keeping my box, charger, cable, otg and spen.
And there isnt any deline on the return. BY LAW they have to waive all fees and do the exchange. Doesnt matter how long it takes or what there stock looks like. If you have an effected device they have to exchange it.
douger1957 said:
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Click to expand...
Click to collapse
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
jfpbookworm said:
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
Click to expand...
Click to collapse
My saga gets even more interesting. I just got a text saying that I'm no longer eligible for the Note 7 exchange program. When I went to the T-Mobile website to find out why, there's a bill sitting there for the monthly charge on an S7 that I never got and a deposit and lease payment for the loaner S7 Edge that I never put in service.
Called Thursday to get replacement and was put on a call list....next day got called while at work that phones were in stock and to come before 7pm to get the swap done same day. Got there at 6pm...walked in store they announce a 2hr wait...put name on list with number....2 and a half hpurs later they weren't answering the phone....decide to drive over to check the situation....30 minutes before closing they're door was locked, with a few customers still in the store finishing their transactions......i was pissed but contained, talked to the rep through the door and she apologized and asked me to arrive 10 minutes before opening the next day....i agree. Come back this morning as we agreed 15 minutes before they opened and there was already about 5 people waiting in line....dammit i thought....suddenly the door cracked open the rep from the night before waved me in and gracefully ran through my swap....took about 20 minutes and she was a peach. Glad to have my replacement plus dual accessories including SPen. Didn't power phone till i was ready to root, and kept the sim card removed until phone was rooted and restored with my titanium backup.
Btw i took my original box minus everything in it cause while they should and will return without the box, it really makes their job easier and from what i gathered they are dealing with these swaps from the start of the business day to closing with continuous lines forming.
It sucked being turned away yesterday but today's service left me feeling good.
Just moved from NJ to GA. On the 21st i called a tmobile in Riverdale they had 7 available all blue. They didn't ask for anything the rep went right into the info and got the imei. The phone didnt even have the spen in it. They told me by the time i got there at noon there was only 2 left and they couldnt. Wait till they was done with these because of the process they had to go thru. Only issue i had was that they told me everything would stay the same. But I only had 23 payments left on my note 7 since i preordered it and got it when it cameout. They restarted my payments back to 24 and didnt refund me the $32.50 i had to call tmobile to get that credited back to me. So watchout for that.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Click to collapse
Durham NC, had some!
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UK delivery issues for Note 9 and Galaxy Watch

I pre ordered both items separately and both were confirmed for shipment on the 6th September for delivery on 7th September.
On 4th September I received an email stating that my watch was on route. I subsequently received a DPD email confirming delivery for the 5th and I opted to collect from the DPD depot via the button in the email message. The collection was confirmed and I received a further email stating that the watch was ready to collect. I made my way to the depot as agreed only to be told that they didn't have my watch and to contact Samsung. After being on hold for 90 minutes, the sales team claimed that they had suffered a systems glitch and that the email was sent out in error. I was then told to disregard that email and that the watch and the phone will both be shipped on the 6th for delivery on the 7th.
Last night, on the 6th, I called the sales team again to confirm that my orders had indeed shipped as scheduled. I was told that both had shipped and that I'll receive them on the 7th. I received an email from Samsung while I was on the phone to the sales team stating that the order will now arrive no later than the 20th. I mentioned that to them and was told to disregard that email.
Today, the 7th Sep, I received an email stating that DPD will be delivering my items. Once again I opted to collect from the depot. Another email arrived confirming that the items were ready to collect. I made my way to the depot once again. No items. They just said to contact Samsung as they had recalled both items to be sent back.
I have now been on the phone with Samsung for 90 minutes and have spoken to 3 different people who are insisting that my items shipped yesterday. They can't however answer the simple question of where my items currently are. I am now in a queue waiting to speak to a manager.
After being on hold for another 45 minutes the sales team manager confirms that according to his logistics system, the items are with DPD UK and so he has to contact Samsung logistics to figure out what is causing the confusion and subsequent delay.
I have been promised a call back on Monday between 2pm and 4pm for an update, with no delivery in sight.
This is absolutely ridiculous; 2 trips to DPD and over 4 hours on the phone as well as having pocketed £1300 of my cash since the middle of August.
Is anyone else in the UK experiencing this same problem?
F*** me mate I was suppose to get my phone the 27th shipped on the 26th. Didn't happen. Then keep getting mixed messages like they have no idea when I will get it Maybe 2 - 3 weeks. Then should be this week then I'll receive a message on the 6th that it's been shipped no email. Then it will be shipped on the 7th I'll get an email. Nothing. I've tried phoning but on hold for too long just getting pissed off.
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---------- Post added at 08:38 PM ---------- Previous post was at 08:37 PM ----------
When I receive my note 9 I'll be straight on the phone as they said I will receive compensation if it's rubbish then I'll just send the phone back whole situation has pissed me off.
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Ok that explains a lot. It seems they've screwed up big time!
Unbelievable. I ordered the Galaxy Watch but opted for later delivery. Let's see what turns up
CPW don't honour their trade in deals and Sammy can't be trusted to manage their logistics. And this is 2018, at least 18 yesrs after the first smartphones started to appear from Palm, Nokia and Ericsson.
I'm still waiting for Samsung to collect my Note 8 (Samsung Upgrade Program) I have sent over 20 emails to them and also emailed the company tasked with sending out the return packaging, it's been over 2 weeks since it should have arrived, they are a joke and I'm right on the cusp of sending it back and keeping my Note 8!
Had some minor issues here. Pre-ordered the Watch a few days after the phone - it's only ever been listed on the Samsung order page as shipping on the 6th of September, for what that's worth. Received an email from DPD yesterday telling me that it would be delivered today, only for me to check the app later in the morning and find that the delivery date had been pushed to Monday. Was half expecting it after what happened with the phone, though.
Phone dispatched on the 23rd and initially received an email from DPD saying that it'd be delivered on the 24th. Waited for it then, only to find that it was delayed until the Tuesday the following week, in part thanks to a holiday elsewhere. It arrived on the 28th, but without the wireless charging pad that I'd ordered along with it. The fun started from there, as Samsung listed the pad as having been successfully delivered. After a number of calls, I'm not entirely sure, but it seems that it had never been transferred to DPD or dispatched, as Samsung look to have been out of stock when the rest of the order was dispatched. Waiting for a refund on that.
As far as I can tell any faults were with Samsung rather than DPD, though could do without repeated emails giving a delivery date that they can't actually meet.
What a nightmare. Samsung's customer service is like sh*t. It'd take them 4-6 weeks to ship out a little preorder gift. How lame! At least you are not alone.
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When I had issues with Samsung I emailed this address
[email protected] and my issues were sorted within 2 days. That was for the note7 debacle but I got straight answer no bull. Check to see if address is still valid worth a shot
Thanks I have sent an email. Hopefully someone who gives a damn answers
Yes indeed it seems that there is an issue and I'm not the only one impacted. Samsung has been a let down this time around and if it weren't for the fact that I wanted a flagship dual sim device, I wouldn't bother with them. Let see if Apple announce one next week. Much as I loathe iOS devices at least their supply chain and customer services are reliable.
A few people I know have cancelled their pre orders for both the Note 9 and Galaxy watch and are buying either on eBay or from foreign markets directly.
The MD of Samsung UK should be ashamed of himself for offering such extremely poor service in one of their biggest markets. I am expecting delivery of a Samsung TV today, I'll reject it and get something else, at least in that area there is pretty decent competition.
I am really pissed off. I'll send an email to the exec team asap. I'll keep you all posted.
Ordered my Note 9 from Virgin mobile UK on 26/8/2018, delivered to me on 1/9/2018
I think this is to do with orders through Samsung so we get the dual SIM variant.
I phoned yesterday in the end to say haven't received a shipping email. They said it should still be delivered Monday or Tuesday but I believe it's just made up. Still received nothing also spoke with DPD to check deliveries pending at my address as I believe DPD are delivering. But again nothing. Haven't had a reply to that email I sent to trying g to phone them again but just stuck on hold .
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I got both my Galaxy Watch's yesterday 07/09 46mm for me 42mm Rose Gold for the wife
She's trading in her fit Pro 2 and the return Envelope came yesterday morning
I'm also still waiting to find out where my galaxy watch I pre ordered is and been told they have contacted logistics and will get back to me. I had all the it's been shipped and it's at the depot. With my response of no it isn't one been there! Have now waited a whole 24 hours and no response. Absolute joke.
I had lots of.simiar emails and notification from.dpd and Samsung. In the end was delivered on time on the 7th
So much for shipped the 7th and delivery the 10th. Received no emails. I've had zero emails since I ordered 2 weeks 2days ago. I've phoned them today and couldn't tell me if I will even get it just they have passed it to higher up should hear about it soon. That's probably the 10th time they have said higher up will email me and I have had nothing. I was already told it should ship the 26th for delivery on the 27th. I think if it doesn't turn up tomorrow and I hear nothing back from that CEO email address someone posted I will cancel. Just I have spent about 100+ on accessories etc.
This is my phone were talking about.
---------- Post added at 08:28 PM ---------- Previous post was at 07:33 PM ----------
Yeah had a phone call back from Samsung im not receiving it tomorrow even though was promised Friday and Saturday I was
Thanks for the update. I'm hoping to hear something from Samsung tomorrow. I also sent an email to the CEO email address.
Watch just arrived today, but there's no sign of the Wireless Charger Duo that was supposed to be grouped with it [going by the dispatch email.] Anyone else had the Watch show up without the charger?
That makes two failed wireless charger deliveries now.
I have just received an email from Samsung stating that my order for the Note 9 is complete and that it has been delivered. I don't have the phone and Samsung haven't returned my call since I was promised one on Saturday. Their online chat service is also offline so I guess I'll have to call them and be prepared to wait an hour or more.
I bought the watch outright and so will call my credit card company to raise a dispute and cancel the order. The phone was purchased on the Samsung upgrade program, I am currently on hold to the finance company to lodge a complaint and cancel the order.
At this stage, I am not sure I have any other options.
Update
Been on hold to the finance company for 45 minutes, no answer.
I also just realised that on the Samsung email which states that the order is complete, the shipping date is listed as 20th September 2018.
So, although they are saying that the phone has been delivered, which is not true, it seems that it will ship on the 20th September. :laugh:
derwill said:
I have just received an email from Samsung stating that my order for the Note 9 is complete and that it has been delivered. I don't have the phone and Samsung haven't returned my call since I was promised one on Saturday. Their online chat service is also offline so I guess I'll have to call them and be prepared to wait an hour or more.
I bought the watch outright and so will call my credit card company to raise a dispute and cancel the order. The phone was purchased on the Samsung upgrade program, I am currently on hold to the finance company to lodge a complaint and cancel the order.
At this stage, I am not sure I have any other options.
Update
Been on hold to the finance company for 45 minutes, no answer.
I also just realised that on the Samsung email which states that the order is complete, the shipping date is listed as 20th September 2018.
So, although they are saying that the phone has been delivered, which is not true, it seems that it will ship on the 20th September. [emoji23]
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So you're cancelling all together then are you what do you plan on doing next then are you going to order the phone again Samsung customer support are useless I've got a feeling I might have to cancel as well such a shame as I was looking forward to the phone
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