I pre ordered both items separately and both were confirmed for shipment on the 6th September for delivery on 7th September.
On 4th September I received an email stating that my watch was on route. I subsequently received a DPD email confirming delivery for the 5th and I opted to collect from the DPD depot via the button in the email message. The collection was confirmed and I received a further email stating that the watch was ready to collect. I made my way to the depot as agreed only to be told that they didn't have my watch and to contact Samsung. After being on hold for 90 minutes, the sales team claimed that they had suffered a systems glitch and that the email was sent out in error. I was then told to disregard that email and that the watch and the phone will both be shipped on the 6th for delivery on the 7th.
Last night, on the 6th, I called the sales team again to confirm that my orders had indeed shipped as scheduled. I was told that both had shipped and that I'll receive them on the 7th. I received an email from Samsung while I was on the phone to the sales team stating that the order will now arrive no later than the 20th. I mentioned that to them and was told to disregard that email.
Today, the 7th Sep, I received an email stating that DPD will be delivering my items. Once again I opted to collect from the depot. Another email arrived confirming that the items were ready to collect. I made my way to the depot once again. No items. They just said to contact Samsung as they had recalled both items to be sent back.
I have now been on the phone with Samsung for 90 minutes and have spoken to 3 different people who are insisting that my items shipped yesterday. They can't however answer the simple question of where my items currently are. I am now in a queue waiting to speak to a manager.
After being on hold for another 45 minutes the sales team manager confirms that according to his logistics system, the items are with DPD UK and so he has to contact Samsung logistics to figure out what is causing the confusion and subsequent delay.
I have been promised a call back on Monday between 2pm and 4pm for an update, with no delivery in sight.
This is absolutely ridiculous; 2 trips to DPD and over 4 hours on the phone as well as having pocketed £1300 of my cash since the middle of August.
Is anyone else in the UK experiencing this same problem?
F*** me mate I was suppose to get my phone the 27th shipped on the 26th. Didn't happen. Then keep getting mixed messages like they have no idea when I will get it Maybe 2 - 3 weeks. Then should be this week then I'll receive a message on the 6th that it's been shipped no email. Then it will be shipped on the 7th I'll get an email. Nothing. I've tried phoning but on hold for too long just getting pissed off.
Sent from my ONEPLUS 5
---------- Post added at 08:38 PM ---------- Previous post was at 08:37 PM ----------
When I receive my note 9 I'll be straight on the phone as they said I will receive compensation if it's rubbish then I'll just send the phone back whole situation has pissed me off.
Sent from my ONEPLUS 5
Ok that explains a lot. It seems they've screwed up big time!
Unbelievable. I ordered the Galaxy Watch but opted for later delivery. Let's see what turns up
CPW don't honour their trade in deals and Sammy can't be trusted to manage their logistics. And this is 2018, at least 18 yesrs after the first smartphones started to appear from Palm, Nokia and Ericsson.
I'm still waiting for Samsung to collect my Note 8 (Samsung Upgrade Program) I have sent over 20 emails to them and also emailed the company tasked with sending out the return packaging, it's been over 2 weeks since it should have arrived, they are a joke and I'm right on the cusp of sending it back and keeping my Note 8!
Had some minor issues here. Pre-ordered the Watch a few days after the phone - it's only ever been listed on the Samsung order page as shipping on the 6th of September, for what that's worth. Received an email from DPD yesterday telling me that it would be delivered today, only for me to check the app later in the morning and find that the delivery date had been pushed to Monday. Was half expecting it after what happened with the phone, though.
Phone dispatched on the 23rd and initially received an email from DPD saying that it'd be delivered on the 24th. Waited for it then, only to find that it was delayed until the Tuesday the following week, in part thanks to a holiday elsewhere. It arrived on the 28th, but without the wireless charging pad that I'd ordered along with it. The fun started from there, as Samsung listed the pad as having been successfully delivered. After a number of calls, I'm not entirely sure, but it seems that it had never been transferred to DPD or dispatched, as Samsung look to have been out of stock when the rest of the order was dispatched. Waiting for a refund on that.
As far as I can tell any faults were with Samsung rather than DPD, though could do without repeated emails giving a delivery date that they can't actually meet.
What a nightmare. Samsung's customer service is like sh*t. It'd take them 4-6 weeks to ship out a little preorder gift. How lame! At least you are not alone.
Sent from my [device_name] using XDA-Developers Legacy app
When I had issues with Samsung I emailed this address
[email protected] and my issues were sorted within 2 days. That was for the note7 debacle but I got straight answer no bull. Check to see if address is still valid worth a shot
Thanks I have sent an email. Hopefully someone who gives a damn answers
Yes indeed it seems that there is an issue and I'm not the only one impacted. Samsung has been a let down this time around and if it weren't for the fact that I wanted a flagship dual sim device, I wouldn't bother with them. Let see if Apple announce one next week. Much as I loathe iOS devices at least their supply chain and customer services are reliable.
A few people I know have cancelled their pre orders for both the Note 9 and Galaxy watch and are buying either on eBay or from foreign markets directly.
The MD of Samsung UK should be ashamed of himself for offering such extremely poor service in one of their biggest markets. I am expecting delivery of a Samsung TV today, I'll reject it and get something else, at least in that area there is pretty decent competition.
I am really pissed off. I'll send an email to the exec team asap. I'll keep you all posted.
Ordered my Note 9 from Virgin mobile UK on 26/8/2018, delivered to me on 1/9/2018
I think this is to do with orders through Samsung so we get the dual SIM variant.
I phoned yesterday in the end to say haven't received a shipping email. They said it should still be delivered Monday or Tuesday but I believe it's just made up. Still received nothing also spoke with DPD to check deliveries pending at my address as I believe DPD are delivering. But again nothing. Haven't had a reply to that email I sent to trying g to phone them again but just stuck on hold .
Sent from my ONEPLUS 5
I got both my Galaxy Watch's yesterday 07/09 46mm for me 42mm Rose Gold for the wife
She's trading in her fit Pro 2 and the return Envelope came yesterday morning
I'm also still waiting to find out where my galaxy watch I pre ordered is and been told they have contacted logistics and will get back to me. I had all the it's been shipped and it's at the depot. With my response of no it isn't one been there! Have now waited a whole 24 hours and no response. Absolute joke.
I had lots of.simiar emails and notification from.dpd and Samsung. In the end was delivered on time on the 7th
So much for shipped the 7th and delivery the 10th. Received no emails. I've had zero emails since I ordered 2 weeks 2days ago. I've phoned them today and couldn't tell me if I will even get it just they have passed it to higher up should hear about it soon. That's probably the 10th time they have said higher up will email me and I have had nothing. I was already told it should ship the 26th for delivery on the 27th. I think if it doesn't turn up tomorrow and I hear nothing back from that CEO email address someone posted I will cancel. Just I have spent about 100+ on accessories etc.
This is my phone were talking about.
---------- Post added at 08:28 PM ---------- Previous post was at 07:33 PM ----------
Yeah had a phone call back from Samsung im not receiving it tomorrow even though was promised Friday and Saturday I was
Thanks for the update. I'm hoping to hear something from Samsung tomorrow. I also sent an email to the CEO email address.
Watch just arrived today, but there's no sign of the Wireless Charger Duo that was supposed to be grouped with it [going by the dispatch email.] Anyone else had the Watch show up without the charger?
That makes two failed wireless charger deliveries now.
I have just received an email from Samsung stating that my order for the Note 9 is complete and that it has been delivered. I don't have the phone and Samsung haven't returned my call since I was promised one on Saturday. Their online chat service is also offline so I guess I'll have to call them and be prepared to wait an hour or more.
I bought the watch outright and so will call my credit card company to raise a dispute and cancel the order. The phone was purchased on the Samsung upgrade program, I am currently on hold to the finance company to lodge a complaint and cancel the order.
At this stage, I am not sure I have any other options.
Update
Been on hold to the finance company for 45 minutes, no answer.
I also just realised that on the Samsung email which states that the order is complete, the shipping date is listed as 20th September 2018.
So, although they are saying that the phone has been delivered, which is not true, it seems that it will ship on the 20th September. :laugh:
derwill said:
I have just received an email from Samsung stating that my order for the Note 9 is complete and that it has been delivered. I don't have the phone and Samsung haven't returned my call since I was promised one on Saturday. Their online chat service is also offline so I guess I'll have to call them and be prepared to wait an hour or more.
I bought the watch outright and so will call my credit card company to raise a dispute and cancel the order. The phone was purchased on the Samsung upgrade program, I am currently on hold to the finance company to lodge a complaint and cancel the order.
At this stage, I am not sure I have any other options.
Update
Been on hold to the finance company for 45 minutes, no answer.
I also just realised that on the Samsung email which states that the order is complete, the shipping date is listed as 20th September 2018.
So, although they are saying that the phone has been delivered, which is not true, it seems that it will ship on the 20th September. [emoji23]
Click to expand...
Click to collapse
So you're cancelling all together then are you what do you plan on doing next then are you going to order the phone again Samsung customer support are useless I've got a feeling I might have to cancel as well such a shame as I was looking forward to the phone
Sent from my ONEPLUS 5
Related
Was on hold for 45 minutes, guy picks up, tell him about the speaker issue I'm having (distortion), was really nice, talked to supervisor for a few minutes, said ok, we can't do much here from my screen but in an hour you should get an email with someone getting more info about the tablet and sending you a replacement. Took an hour total I think, got the first email now, waiting for the follow up, RMA seems super easy like Amazon and the Kindle fire, same practice. I'll try to keep you guys updated?
dude2k5 said:
Was on hold for 45 minutes, guy picks up, tell him about the speaker issue I'm having (distortion), was really nice, talked to supervisor for a few minutes, said ok, we can't do much here from my screen but in an hour you should get an email with someone getting more info about the tablet and sending you a replacement. Took an hour total I think, got the first email now, waiting for the follow up, RMA seems super easy like Amazon and the Kindle fire, same practice. I'll try to keep you guys updated?
Click to expand...
Click to collapse
I called in on tuesday night, hour on hold, spoke to the guy for about a minute about my backlight. He took my email info and I got an email regarding the ticket being created. I was told 24-48 hours for someone else to contact me. They have about 10 hours left to get to me within their window.
Honestly, this is nothing like amazon. I've had to exchange items before, they usually send it out overnight, then have you ship back the defective item once you get the new one. At this point, im never buying from google directly again.
This is Googles first tablet and some of the blame could be because of Asus, so you can't fully blame one or the other. To quit using them forever is stupid, so they had a hiccup, boohoo. All major companies have "hiccups" and people still get past them. Just try to enjoy it the best you can, it's frustrating, trust me, 2 days and a bad speaker already? But how is this Googles fault, they didn't build the tablet. They funded it perhaps, but they receive all the blame. **** happens when you build a mini computer so small and cheap.
I too received an email straight away after I registered a RMA, yet I'm still waiting for the email with details, from the second tier support. I haven't read about anyone receiving this email yet. Maybe we should start an epic "where is my RMA email" thread, to rival the Play store shipping thread?
kumqwat said:
I too received an email straight away after I registered a RMA, yet I'm still waiting for the email with details, from the second tier support. I haven't read about anyone receiving this email yet. Maybe we should start an epic "where is my RMA email" thread, to rival the Play store shipping thread?
Click to expand...
Click to collapse
Hahahah that would be hilarious. Getting a RMA tablet before some people bought/got their first one.
I emailed Google Play a couple days ago and called today. They just replied my email a minute ago.
No questions asked, they just sent me the UPS return label and let me place an order for a free replacement.
After the new one is delivered I have 21 days to send the defective one to them or else I get charged for it.
Overall a pretty pleasant experience. Hope the replacement doesn't take too long to ship.
Called once......Said they would send RMA
None came
Called again........Said they had no record of my call. Said they would send an RMA.
Never came
Calling third time.....filed BBB report on Google.
Tomorrow......have stop payment put on my credit card.
Just sent an email, it'll be interesting to see how quickly they respond. I don't really want to get a replacement TOO soon. I'd rather they have a chance to work out some of the initial manufacturing kinks. Hopefully they have some mechanism for checking units before sending them out as replacements; I don't really want to go through this process too many times.
Update, RMA email arrived.
18th 1120 - took delivery
18th 1300 - email support asking for replacement
18th 2200 - rang support asking for replacement
20th 0400 - RMA email arrived
20th 0830 - order replacement through the custom google wallet method
20th 0831 - notice that the UK google play says 16GB N7s are "coming soon"
dude2k5 said:
This is Googles first tablet and some of the blame could be because of Asus, so you can't fully blame one or the other. To quit using them forever is stupid, so they had a hiccup, boohoo. All major companies have "hiccups" and people still get past them. Just try to enjoy it the best you can, it's frustrating, trust me, 2 days and a bad speaker already? But how is this Googles fault, they didn't build the tablet. They funded it perhaps, but they receive all the blame. **** happens when you build a mini computer so small and cheap.
Click to expand...
Click to collapse
It's acceptable to you that an RMA request cannot be approved by the CSR and must instead be escalated? This is not a hiccup. This is failure built into the system. I was told to expect a response within two weeks. Inadequate customer service for buyers from Google Play is entirely Google's fault.
I don't understand why we should be so forgiving of a behemoth like Google. This is not a small company or startup suddenly finding itself in over its head.
11440 said:
It's acceptable to you that an RMA request cannot be approved by the CSR and must instead be escalated? This is not a hiccup. This is failure built into the system. I was told to expect a response within two weeks. Inadequate customer service for buyers from Google Play is entirely Google's fault.
I don't understand why we should be so forgiving of a behemoth like Google. This is not a small company or startup suddenly finding itself in over its head.
Click to expand...
Click to collapse
+1,000,000
dude2k5 said:
This is Googles first tablet and some of the blame could be because of Asus, so you can't fully blame one or the other. To quit using them forever is stupid, so they had a hiccup, boohoo. All major companies have "hiccups" and people still get past them. Just try to enjoy it the best you can, it's frustrating, trust me, 2 days and a bad speaker already? But how is this Googles fault, they didn't build the tablet. They funded it perhaps, but they receive all the blame. **** happens when you build a mini computer so small and cheap.
Click to expand...
Click to collapse
I never faulted Google for the hardware, re-read what I wrote. I am faulting them with how they are handling the mess created by all of the defective devices. As it stands, it has been more than 48 hours since I contacted them and I have nothing to show for it. I called again this morning, on hold for over and hour to final get to a CS rep that was unable to do anything but to say wait until Monday.
Just to keep a timeframe of events..
Received the item Tuesday 7/17
Backlight issue was apparent right away, called google. Help ticket was created with a 24-48 hour window for a response by google's escalation team.
Fast foward to today, 7/20. called again, now im being told to wait until monday for some sort of contact.
This is completely unacceptable service. If by monday, I dont hear anything I will file a chargeback with my CC and make google deal with it.
---------- Post added at 04:20 PM ---------- Previous post was at 04:18 PM ----------
11440 said:
It's acceptable to you that an RMA request cannot be approved by the CSR and must instead be escalated? This is not a hiccup. This is failure built into the system. I was told to expect a response within two weeks. Inadequate customer service for buyers from Google Play is entirely Google's fault.
I don't understand why we should be so forgiving of a behemoth like Google. This is not a small company or startup suddenly finding itself in over its head.
Click to expand...
Click to collapse
EXACTLY!! Not to mention, what kind of business takes down their contact phone number from their support page because they are getting swamped?? What kinda BS is that??
Another update,
On the 19th was when I made the first call, was on hold for less than an hour.
22nd I got the email RMA and new order sheet
Shipped on the 24th, here today on the 25th. Less than a week overall. Still had my tablet the whole time, will UPS it back tomorrow after work.
This is for the 8GB models btw, I heard it's a week wait for the 8GB but 2 weeks for the 16GB (through an email). Might help those who are still waiting.
dude2k5 said:
Another update,
On the 19th was when I made the first call, was on hold for less than an hour.
22nd I got the email RMA and new order sheet
Shipped on the 24th, here today on the 25th. Less than a week overall. Still had my tablet the whole time, will UPS it back tomorrow after work.
This is for the 8GB models btw, I heard it's a week wait for the 8GB but 2 weeks for the 16GB (through an email). Might help those who are still waiting.
Click to expand...
Click to collapse
So, how's the new one?
Sent from my Nexus 7 using Tapatalk 2
@Dude,
I sent mine back via UPS before getting the replacement hopefully by next week.
So tell us, is the replacement ok? No screen separation or bowing ... etc?
I am just curious if they really had just a small batch of defective units or if this is bigger than that
dude2k5 said:
Another update,
On the 19th was when I made the first call, was on hold for less than an hour.
22nd I got the email RMA and new order sheet
Shipped on the 24th, here today on the 25th. Less than a week overall. Still had my tablet the whole time, will UPS it back tomorrow after work.
This is for the 8GB models btw, I heard it's a week wait for the 8GB but 2 weeks for the 16GB (through an email). Might help those who are still waiting.
Click to expand...
Click to collapse
No issues here. Screen looks fine, speaker works, feels like a solid tablet. Already restored my latest backup and running fine. Other one is unrooted, locked and back in the box.
how long did you waited to get an email with the ups shipping label for shipping the defect tablet back?
Monday evening: called in for RMA request
Tuesday evening: Received RMA instructions and UPS label. Placed order.
Thursday morning: Received UPS and Google email shipping notification for device arrival scheduled for Friday, tomorrow. Shipping is showing as "2 day".
Replacing 16GB for screen lift and faulty accelerometer sensor.
It took them over a week from 1st call to get the rma and replacement email. I called on the 16 got the emails yesterday.
Sent from my SAMSUNG-SGH-I997 using xda app-developers app
They say you have 21 days to return your original tablet or else they charge you the full price. When does this 21 days counter start? From the time you fill the RMA, or from the time they ship the replacement?
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
ChrisH87 said:
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
Click to expand...
Click to collapse
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
dpjohnston said:
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
Click to expand...
Click to collapse
Not great is it? Mine's been with them for 10 days now (weekend included) and I'd expect to have at least received an acknowledgment e-mail to say they'd received for the parcel.
Chris
Mine has also been back with Google for over a week and no word. If my phone call to them is in event full I will just file a claim with my bank.
Sent from my Nexus 7 using Tapatalk 2
Yes I too am having problems getting a refund they have had mine back for a week this can't be write they better get my money back soon or gonna speak to my bank.
Just phoned Google... They will not consider even looking at my case until the 8th August passes. Considering they received it back on the 19th July, I'd call it appalling service.
At least Amazon and the like acknowledge receipt of a returned parcel - Google's complete lack of communication has ruined the customer experience. I'll never order anything direct from them again.
Sent from my GT-I9300 using Tapatalk 2
Same here terrible service.
What did you order from them?
Sent from my ADR6425LVW using xda app-developers app
16gb google nexus 7.
Same situation here. I might just log a request with the credit card company anyway, force them to act.
I only actually got charged 4 days after my delivery refusal had returned to the depot somewhere in leicester (this was a separate charge to the other three or four pending charges that had fallen off my credit card) . I spoke to someone last Friday who said it would be sorted ASAP, he said it was the first time he had seen this happen, but nothing done since.
I got one from GameStop on the first day they were available. Google received my pre-order back on the 19th. I called Google & they said it could take up to 14 days to process the returned order & issue a refund. Still waiting...
Sent from my Nexus 7 using xda premium
That's what I was told 14days but somehow I don't think it will happen.
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
cornelious2 said:
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
Click to expand...
Click to collapse
Pretty sure that's illegal here. Where did you find it? Want to see if they are trying to say that for the UK too!
Sent from my Nexus 7 using xda premium
Mine was recalled before delivery, after 5 phoncalls to Google asking about what happened I was told that it was recalled over quality issues, I was told that it was a blessing is disguise, money went out to Google on the 18th and still waiting for a refund, tomorrow I am calling my bank to have the charge reversed, I am disgusted at Google service, I will never buy from them again.
Once I get my money back i am buying Asus transformer.
Sent from my GT-N7000 using xda premium
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
I am in the US and I refused the delivery about a week ago. I had ordered a case with it and still haven't gotten the case. Back before I had refused the shipment I had sent an email about being able to keep the case and just send the Nexus 7 back. But then I found a different case and decided I would just refused it all. Well then they split the order and the case is in limbo somewhere I guess. Anyway, I got an email a coupel of days ago with RMA instructions for the Nexus 7. It was in response to my question about opening the package and taking out the case. So I sent them back the tracking numbers what showed the refused delivery and acceptance back at the shipping origin. I also asked if they could just not send the case that is still pending and just issue me my refund. I haven't heard back.
It was easy to refuse delivery, I have the free MyUPS service. When I got the package shipment notification from UPS I went in and had them hold it at the location. Since I probably wouldn't be home when it was delivered I would have had to drive it there anyway. There wasn't any option to refuse. It seemed the day before or maybe it was the day it was it the location I looked at the delivery options and there was a "Refuse" option. I chose that and they sent it back. Didn't have to drive out of my way to the UPS location or anything. I plan on doing the same if they ever send me the case.
xenon1024 said:
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
Click to expand...
Click to collapse
But it's not a cancelled order. You rejected their shipment. They can take as long as they please to "process it"
And for those of you thinking of filing with your credit card company or bank: good luck. Banks and credit card companies are notorious for providing extremely slow assistance for disputed claims. They will likely go to the retailer and give them like 60 days or something insane like that to respond before they do anything.
contact number for Google (UK)?
Sounds like I am just one of many who is experience a total lack of service or concern from Google?
TNT didn't manage to show up when I was home and wasn't allowed to deliver to the neighbour (although the package my misses got from TNT the same day was dropped off just fine); TNT failed to bring out the package when I arranged for redelivery (5 days after the initial drop-off) and only other option would have been a Saturday delivery, which turned out to be a no-go due to the Olympics (yes, I am located smack in the middle of London .. "yay").
Had no option but refuse delivery and have so far heard NOTHING!
Over the course of the last week I have used the google wallet email form 5 times and not received ANY response; I have tried the phone number on top of the page twice and gotten a fax/modem (+353 (1) 436 1001).
I am at this moment beyond pissed!
ANYONE have a valid (UK) number to contact these people?
I would have expected A LOT better service from a company like Google, but when (if?) I ever get my £209 back, I guess they've thoroughly proven to me that I'll be better off with an iPad - by the time the 7" iPad will be on the market anyway.
Oh well *sigh*
Hi
Did anyone get an order in for a Gear VR which had an estimated dispatch date of the 6th March 2015 - I still have no update but ordered over a month ago.
Cheers
Will
Hi I ordered mine 18th Feb with a ship date of 6 march but received it on the 27 Feb
I ordered mine on 17 Feb Feb with 6 March dispatch date and it is being prepared for dispatch today.
Obviously they are not dispatching according to order date as I would have received mine before the last poster.
I have ordered mine at 14 of Feb and received the device at 26th.
are your orders with the bluetooth controller ,mine has the bundled controller as has been prepared for dispatch ,
spoke to samsung earlier in the week and the customer service lady stated that we probably not receive it till monday as they do not deliver saturday.
vinceemmery said:
are your orders with the bluetooth controller ,mine has the bundled controller as has been prepared for dispatch ,
spoke to samsung earlier in the week and the customer service lady stated that we probably not receive it till monday as they do not deliver saturday.
Click to expand...
Click to collapse
That's a good point for I've ordered the Bluetooth controller bundle and that might explain the delay.
Thanks for the Monday delivery information, saves me staying in Saturday.
Please don't take the monday delivery as gospal ,but it seems that might be the case as it has not gone out for delivery yet and is still at the distribution warehouse at my end at 5.pm on friday
My order has been dispatched and there is a tracking number but when I click on it nothing happens. Any idea why the tracking number link is not working?
I've not received an email from Samsung confirming that the order has been dispatched
Solved it. You don't click on the tracking number, you click on the text "Tracking your shipment" which precedes it.
Thanks all - spoke to samsung today and there is a delay due to game pad. Was told that some might be shipping without game pad for the time being and the game pad arriving two weeks later. I ordered on the 2nd February and just received a text now that delivery is arranged for Monday.
Update - mine is now getting delivered today
Manwithoutaphone said:
Update - mine is now getting delivered today
Click to expand...
Click to collapse
Lucky you, mine still says "06th March 2015 time 18:33 Booked /Awaiting Collection"
With an expected delivery date of Monday 9th March 2015.
I've just rung UKMail and they said the item was collected from Samsung at 12:30 yesterday but not delivered today because Samsung had not requested next day or express delivery.
mine now updated states 12.30 today (saturday) that "delayed" and is still on awaiting collection .
spoke to samsung they blamed late friday bookings for collection for uk mail and said mine SHOUID be here monday or tuesday WTF
WHERE IS THE EXPRESS SHIPPING it stated that i was going to get when i ordered ? also it states uk mail don't deliver saturday on the uk mail website that i looked at .
totally shambolic way to treat customers again waited a month for a complete balls up
Yes I am complained on Friday for getting vague answers from Samsung when they have had my money for a month already. Mine has been delivered now - I was sent an hour time frame today but the tracker showed the delivery date as 9/2 but it came right within the hour today.
Just got mine today just backing up the memory card and then coping the entire memory card to my current 64gb card then will try.
You guys are lucky that you can even order one ..I live in Guernsey and I spoke to samsung who tell me they will not deliver here. They did say I could try a different samsung site like samsung France or Germany but didn't know if they would ship either.
so great help really so much for a multi billion pound company that can't even send a parcel to Guernsey.
I really don't want to have to buy a 2nd hand one from eBay ..but what other choice is there?
oxfordcomma said:
You guys are lucky that you can even order one ..I live in Guernsey and I spoke to samsung who tell me they will not deliver here. They did say I could try a different samsung site like samsung France or Germany but didn't know if they would ship either.
so great help really so much for a multi billion pound company that can't even send a parcel to Guernsey.
I really don't want to have to buy a 2nd hand one from eBay ..but what other choice is there?
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Guernsey is not the only place being shunned by Samsung. There are 9 experience shops in England and none in Scotland, you would think they could manage one in Glasgow and Edinburgh. Poor service for Scotland.
So I pre-ordered the N7 black onyx on August 4th. On the 14th I get an email saying my order has been processed and another email saying it's been shipped with a tracking number. The tracking number still shows that it hasn't been picked up, just the label created. I've called T-mobile 3 times, the first 2 people said that it would ship out soon. The 3rd, most recent person I spoke with said that a specialist would look into it and they would contact me. It's been 3 days and nobody has contacted me. Not sure what to do other than cancel the order, but I will lose out on the pre-order bonus. I just want my new phone
It's not lost.
I never got a tracking number and according to the website, the order is still being processed. Phone was preordered on the 3rd, and delivered on the 18th. Just saying, their site is just disinformation and their reps will only tell you what you can already see by logging in. I'd say if your card gets billed, you'll get the phone within a week.
Sent from my SM-N930T using Tapatalk
look like someone stole your phone , check the tracking number on the ups website
Delivered or shipped pm thw 18th? What's thw current status of thw shipping as of now? I work for UPS....
Sent from my SM-N930T using XDA-Developers mobile app
I went to my local store looking for a black note, none in stock. Ended up having the sales-woman place the order for one (this was last Saturday) hoping it would ship out Monday and be to me by wed....Monday no change in status, Tuesday no change. While driving back from SF that Tuesday called Bay Street T-Mobile store that had Onyx in stock....Drove to store called customer care who cancelled my order then I picked up the unit in-store. Sweet !!
Thursday I walk out of my front door and big T-Mobile package sitting there. Sure enough both phones show on my account....Now I have to deal with returning this 2nd unit....
My point....how do you not have your phone yet? .....it's raining phones in my world..
kryptonixx said:
So I pre-ordered the N7 black onyx on August 4th. On the 14th I get an email saying my order has been processed and another email saying it's been shipped with a tracking number. The tracking number still shows that it hasn't been picked up, just the label created. I've called T-mobile 3 times, the first 2 people said that it would ship out soon. The 3rd, most recent person I spoke with said that a specialist would look into it and they would contact me. It's been 3 days and nobody has contacted me. Not sure what to do other than cancel the order, but I will lose out on the pre-order bonus. I just want my new phone
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Check with T-Force via Twitter (@tmobilehelp). Also you can email the executive office (they are the ceo's direct reports) at [email protected].
Sent from my SM-N930T using Tapatalk
I called in yesterday and finally spoke with someone who knew what they were doing. They admitted that the order has probably been lost and they started a new order which just shipped out today. If they don't find the first phone, they said that they would honor the pre-order bonus. They also gave me a credit of the Netflix value to my account for all the trouble.
I get it, mistakes happen and I'm not mad for that reason. It was just really frustrating trying to get any help. I felt like I was getting generic responses and nobody was actually looking into it.
Noticed there wasn't a thread about this...
Anyone had their pre order turn up?
What about your claim?
Im in the UK and waiting for my Ultra Keyboard. Claim approced on Launch day... Still waiting.
What about you?
U.S. Wi-Fi only S8 Ultra 512 GB pre-order here. I ordered February 23rd, originally had expected delivery of April 15th, since yesterday or the day before it's April 19th for both the tablet and the keyboard.
We had a preorder bonus of a Keyboard in the UK. Normally they ship in 2 weeks rather than 45 days, but its been a little longer than I thought it would be...
Feel for you. I had the X906B delivered on Launch Day as preorder from Three...
They only did the X906 / 8GB / 128 GB version.
Current Backorders with Carriers in the UK Vary between 2 and 4 weeks.
Vodafone - 3 Weeks.
EE - 2 weeks
O2 - 2 weeks
Three - 4 weeks.
UK, got the Ultra on lunch day. Still waiting for the keyboard.
Already got my Tab S8 ultra last March 12. Pre-ordered it March 3. (Philippines)
I ordered mine on 22/2 and got it on 15/3 both s8 ultra 512GB 5G and keyboard cover. But this was in sweden
I pre-ordered on 2/18, with a delivery dated of 4/5. Yesterday, I got an email saying 30 day delay..Not happy with that.
Finally after 4 calls (One quite angry one) Its on its way! <3
Ordered tab s8u on 2/16. Got the tab s8u on 3/ 16. This thing is huge. Arrived with the buds 2. Still have not received the kb cover. Getting anxious about that. Samsung Canada basically left me high and dry. Sent 2 emails. Sat on hold for live chat for an entire day. Got through on one call. They were not helpful. Said the same thing as the buggy order tracker webpage. "PROCESSING". The samsung canada webpage hardly loads my order when im logged in, and when i just input my order number it rarely finds it. I will not preorder anything again. A month to deliver it? They couldn't figure out how to send an automated "delayed" email? Really samsung? And not having the kb cover is very frustrating. If anyone wants to buy a pair of buds 2 hmu! Lol. I hope you all get your devices soon. This thing is insane. It's just not very handheld friendly! Constantly worried about dropping it. But it's so thin it's hard to hold.
Oh samsung Canada customer service did reply...like 3 days ago. After I received my tablet. Saying they're swamped. Oh and I was called dumb by the samsung official reddit discord mod/admin. For not knowing that the only way to get any answers was to call them. Guess all the other options are just placators?
lilr said:
Oh and I was called dumb by the samsung official reddit discord mod/admin. For not knowing that the only way to get any answers was to call them. Guess all the other options are just placators?
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Wow. That's a shame some appointed social media mod or admin felt they had to resort to that. Shocking and sad. I hope you get your keyboard soon. At least their live chat went all professional and nice for me, even though they came back and said they couldn't do anything to help me get my Ultra 512 GB any sooner than ~2 months after my pre-order, and that they were working as fast as they can. I have no reason to particularly doubt them, it's just disappointing.
purchase the tab in hk 2/19 and got glass protector on the spot, the keyboard folder got it on 3/17. I had to register online, samsung did not send any email, until its time to collect the folder/keyboard
lloydsw said:
I pre-ordered on 2/18, with a delivery dated of 4/5. Yesterday, I got an email saying 30 day delay..Not happy with that.
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I just got my email, too: "Your shipment has been delayed for 30 days", but the contents of the email are just "We apologize that your Samsung order #__________ is delayed more than 30 days." so at least, I don't think they're saying it's delayed even further than it already was, at least not yet according to my expected delivery date, since I ordered on February 19th, and the initial delivery date was said to be April 15th, and it changed to April 19th in the last couple of weeks or so.
roirraW edor ehT said:
I just got my email, too: "Your shipment has been delayed for 30 days", but the contents of the email are just "We apologize that your Samsung order #__________ is delayed more than 30 days." so at least, I don't think they're saying it's delayed even further than it already was, at least not yet according to my expected delivery date, since I ordered on February 19th, and the initial delivery date was said to be April 15th, and it changed to April 19th in the last couple of weeks or so.
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An update: four days after the email citing a 30 day delay, I got another saying it's shipped. FEDEX showing it will be here next Tuesday.
We in Hong Kong collect the gift from the service center, hk s not like the rest of the world which rely on mail.
lloydsw said:
An update: four days after the email citing a 30 day delay, I got another saying it's shipped. FEDEX showing it will be here next Tuesday.
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Awesome! I'm hoping something similar happens for mine.
Hi all!
Ordered mine (ultra 5g 512 with keyboard) on March 6th and got it on the 8th !!
Nice surprise : it arrived with the cover keyboard even if it was supposed to be shipped a week later.
I got my keyboard and couldn't get on with it.
I ended up getting the book cover instead - Very nice indeedy!
I ordered my S8+ on Feb 18th, it just got pushed back to April 26th. Bummer.
Oh!!!!! Samsung just changed the date of my delivery of the Tab S8 Ultra 512GB Wi-Fi for the second time, now April 26th. It was April 19th up through yesterday, and April 15th originally (pre-ordered February 23rd).
Finally! Samsung has said they've shipped my Tab S8 Ultra 512GB Wi-Fi and should arrive two days from now. No word on the keyboard, yet - still shows as not shipped.