Database Develop

Amazon orders not yet dispatched?

I ordered my XZ from Amazon several days before the release, £499 with the £50 cashback offer, and had the delivery option set for Free Super Saver Delivery, with the dispatch set for the Thursday 28th and arrival between Monday 4th and Wednesday 6th.
I've checked my orders and still it says my XZ is not yet dispatched, with the original date of Thursday 28th set, with no update, and no emails about it either. Anyone else have this problem? And should I call Amazon customer service? Please, any help will be hugely appreciated.
Thanks in advance. Really been looking forward to this phone.

Mine was dispatched today, tracking says Monday delivery by hdnl but I have prime membership

My order now says processing for dispatch, with the original delivery and dispatch date still.

Amazon
iDroid8 said:
I ordered my XZ from Amazon several days before the release, £499 with the £50 cashback offer, and had the delivery option set for Free Super Saver Delivery, with the dispatch set for the Thursday 28th and arrival between Monday 4th and Wednesday 6th.
I've checked my orders and still it says my XZ is not yet dispatched, with the original date of Thursday 28th set, with no update, and no emails about it either. Anyone else have this problem? And should I call Amazon customer service? Please, any help will be hugely appreciated.
Thanks in advance. Really been looking forward to this phone.
Click to expand...
Click to collapse
Yes same problem experienced, contacted them and was advised that earliest dispatched would be 9 March due to stock problems. Next day received email stating item has been dispatched so I await this week.

Yeah, hopefully mine will still be delivered on time in the Mon/Wed timeframe. It's processing for dispatch so they must have it. My order is coming from Amazon E.U. s.a.r.l btw, maybe you're getting it from a different branch?

(Sprint now Shipping) Has your Note5 shipped yet?

Has anyone had their order shipped out yet? Sprint stated they would start shipments today.
Edit: Received shipping notification at 5:22 PM

nope no email as of yet...i don't think they will start shipping until Monday..so once you get it, it will be closer to the actual release date.

They told me it would ship out around the 18th

"Your order for the Samsung Note 5 64GB Black has been received. For pre-orders placed through 4:00 PM CST on 8/18/15, we will deliver in 3 to 5 business days from the date of the order. For orders placed after 4:00 PM CST on 8/18/15, we will deliver in 2 to 5 business days from the date of the order. Keep an eye out for a shipping email with your tracking information. Thank you for your patience."
This is what i get when i check my order status. At&t folks are already getting theirs delivered...

love2diehigh said:
They told me it would ship out around the 18th
Click to expand...
Click to collapse
Press release clearly tells us this Friday, though.
"Preorders will begin shipping Friday, Aug. 14. Both smartphones will be available in Sprint Stores and all other sales channels beginning Friday, Aug. 21"
http://newsroom.sprint.com/news-rel...et-the-hottest-new-samsung-galaxy-devices.htm

At least you guys were able to get your orders in. It trying to get mew to change my data plan which I do not want to do. Trying to order the Galaxy Tab 4 and it wants me to select a data plan. Hopefully the person I am chatting with will get it sorted for me.

My order shipped at 5pm EST today (friday the 14th) via UPS. I ordered on the 13th around 6:30 pm.

Just got my shipment notification too! Shipped out at 5:22 PM
Delivered By:
By End of Day Monday
August 17, 2015
Guaranteed
Darn you, weekends!!

ksantangelo23 said:
Just got my shipment notification too! Shipped out at 5:22 PM
Delivered By:
By End of Day Monday
August 17, 2015
Guaranteed
Darn you, weekends!!
Click to expand...
Click to collapse
Awe, you're lucky. Mine says it will be delivered on tuesday What color/size did you go with? I went with 64 gb in black

49ml said:
Awe, you're lucky. Mine says it will be delivered on tuesday What color/size did you go with? I went with 64 gb in black
Click to expand...
Click to collapse
Same, 64gb Black.

I placed an order at 5pm PST on Thursday, 8/13/15, since the Sprint website said pre-orders being shipping on 8/14. My current status is still "waiting at the warehouse to be processed". At 5pm today, Customer Service Live Chat said that my order will be shipped by the end of the day because almost all of the pre-orders were practically ready for shipment at the warehouse. A few hours later, my status hadn't changed, so I contacted them again at 8pm. He then stated that it should now ship this weekend.
*Update:
At 11pm last night, I received an email saying that it shipped through UPS. The Sprint site says that it shipped and supplied a UPS tracking number, but the UPS site says that it's just "ready for UPS" and does not provide an estimated arrival date other than 2-day air.

This time its Sprint first. Last year, T-mobile users get their N4 first.

i'm not on Sprint, but FedEx tracking shows my wife's ATT Note 5 is scheduled for delivery on Monday, August 17th... surprised it's shipping that soon.

ATT also. Tuesday arrival. gonna miss my SD slot. but gonna love the phone no matter the difference
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

Tuesday, end of day, White 64gb. Dont really need the upgrade but dying to try it.

Arrives on the 18th
Received my tracking info. Arrives on the 18th. I ordered it on the 14th.

Got my shipping notification yesterday as well. EoD Tuesday
Sent from my SGP612 using Tapatalk

I ordered mine (black, 64GB) early in the morning of the 13th. My order status still shows no activity, just the 3-5 business days message. Live chat has been unavailable for the last several hours. They didn't waste any time billing my credit card, though. Looks like I'm snafu'ed.

Arrived early this morning

I Love Sprint.

UK delivery issues for Note 9 and Galaxy Watch

I pre ordered both items separately and both were confirmed for shipment on the 6th September for delivery on 7th September.
On 4th September I received an email stating that my watch was on route. I subsequently received a DPD email confirming delivery for the 5th and I opted to collect from the DPD depot via the button in the email message. The collection was confirmed and I received a further email stating that the watch was ready to collect. I made my way to the depot as agreed only to be told that they didn't have my watch and to contact Samsung. After being on hold for 90 minutes, the sales team claimed that they had suffered a systems glitch and that the email was sent out in error. I was then told to disregard that email and that the watch and the phone will both be shipped on the 6th for delivery on the 7th.
Last night, on the 6th, I called the sales team again to confirm that my orders had indeed shipped as scheduled. I was told that both had shipped and that I'll receive them on the 7th. I received an email from Samsung while I was on the phone to the sales team stating that the order will now arrive no later than the 20th. I mentioned that to them and was told to disregard that email.
Today, the 7th Sep, I received an email stating that DPD will be delivering my items. Once again I opted to collect from the depot. Another email arrived confirming that the items were ready to collect. I made my way to the depot once again. No items. They just said to contact Samsung as they had recalled both items to be sent back.
I have now been on the phone with Samsung for 90 minutes and have spoken to 3 different people who are insisting that my items shipped yesterday. They can't however answer the simple question of where my items currently are. I am now in a queue waiting to speak to a manager.
After being on hold for another 45 minutes the sales team manager confirms that according to his logistics system, the items are with DPD UK and so he has to contact Samsung logistics to figure out what is causing the confusion and subsequent delay.
I have been promised a call back on Monday between 2pm and 4pm for an update, with no delivery in sight.
This is absolutely ridiculous; 2 trips to DPD and over 4 hours on the phone as well as having pocketed £1300 of my cash since the middle of August.
Is anyone else in the UK experiencing this same problem?

F*** me mate I was suppose to get my phone the 27th shipped on the 26th. Didn't happen. Then keep getting mixed messages like they have no idea when I will get it Maybe 2 - 3 weeks. Then should be this week then I'll receive a message on the 6th that it's been shipped no email. Then it will be shipped on the 7th I'll get an email. Nothing. I've tried phoning but on hold for too long just getting pissed off.
Sent from my ONEPLUS 5
---------- Post added at 08:38 PM ---------- Previous post was at 08:37 PM ----------
When I receive my note 9 I'll be straight on the phone as they said I will receive compensation if it's rubbish then I'll just send the phone back whole situation has pissed me off.
Sent from my ONEPLUS 5

Ok that explains a lot. It seems they've screwed up big time!

Unbelievable. I ordered the Galaxy Watch but opted for later delivery. Let's see what turns up
CPW don't honour their trade in deals and Sammy can't be trusted to manage their logistics. And this is 2018, at least 18 yesrs after the first smartphones started to appear from Palm, Nokia and Ericsson.

I'm still waiting for Samsung to collect my Note 8 (Samsung Upgrade Program) I have sent over 20 emails to them and also emailed the company tasked with sending out the return packaging, it's been over 2 weeks since it should have arrived, they are a joke and I'm right on the cusp of sending it back and keeping my Note 8!

Had some minor issues here. Pre-ordered the Watch a few days after the phone - it's only ever been listed on the Samsung order page as shipping on the 6th of September, for what that's worth. Received an email from DPD yesterday telling me that it would be delivered today, only for me to check the app later in the morning and find that the delivery date had been pushed to Monday. Was half expecting it after what happened with the phone, though.
Phone dispatched on the 23rd and initially received an email from DPD saying that it'd be delivered on the 24th. Waited for it then, only to find that it was delayed until the Tuesday the following week, in part thanks to a holiday elsewhere. It arrived on the 28th, but without the wireless charging pad that I'd ordered along with it. The fun started from there, as Samsung listed the pad as having been successfully delivered. After a number of calls, I'm not entirely sure, but it seems that it had never been transferred to DPD or dispatched, as Samsung look to have been out of stock when the rest of the order was dispatched. Waiting for a refund on that.
As far as I can tell any faults were with Samsung rather than DPD, though could do without repeated emails giving a delivery date that they can't actually meet.

What a nightmare. Samsung's customer service is like sh*t. It'd take them 4-6 weeks to ship out a little preorder gift. How lame! At least you are not alone.
Sent from my [device_name] using XDA-Developers Legacy app

When I had issues with Samsung I emailed this address
[email protected] and my issues were sorted within 2 days. That was for the note7 debacle but I got straight answer no bull. Check to see if address is still valid worth a shot

Thanks I have sent an email. Hopefully someone who gives a damn answers

Yes indeed it seems that there is an issue and I'm not the only one impacted. Samsung has been a let down this time around and if it weren't for the fact that I wanted a flagship dual sim device, I wouldn't bother with them. Let see if Apple announce one next week. Much as I loathe iOS devices at least their supply chain and customer services are reliable.
A few people I know have cancelled their pre orders for both the Note 9 and Galaxy watch and are buying either on eBay or from foreign markets directly.
The MD of Samsung UK should be ashamed of himself for offering such extremely poor service in one of their biggest markets. I am expecting delivery of a Samsung TV today, I'll reject it and get something else, at least in that area there is pretty decent competition.
I am really pissed off. I'll send an email to the exec team asap. I'll keep you all posted.

Ordered my Note 9 from Virgin mobile UK on 26/8/2018, delivered to me on 1/9/2018

I think this is to do with orders through Samsung so we get the dual SIM variant.
I phoned yesterday in the end to say haven't received a shipping email. They said it should still be delivered Monday or Tuesday but I believe it's just made up. Still received nothing also spoke with DPD to check deliveries pending at my address as I believe DPD are delivering. But again nothing. Haven't had a reply to that email I sent to trying g to phone them again but just stuck on hold .
Sent from my ONEPLUS 5

I got both my Galaxy Watch's yesterday 07/09 46mm for me 42mm Rose Gold for the wife
She's trading in her fit Pro 2 and the return Envelope came yesterday morning

I'm also still waiting to find out where my galaxy watch I pre ordered is and been told they have contacted logistics and will get back to me. I had all the it's been shipped and it's at the depot. With my response of no it isn't one been there! Have now waited a whole 24 hours and no response. Absolute joke.

I had lots of.simiar emails and notification from.dpd and Samsung. In the end was delivered on time on the 7th

So much for shipped the 7th and delivery the 10th. Received no emails. I've had zero emails since I ordered 2 weeks 2days ago. I've phoned them today and couldn't tell me if I will even get it just they have passed it to higher up should hear about it soon. That's probably the 10th time they have said higher up will email me and I have had nothing. I was already told it should ship the 26th for delivery on the 27th. I think if it doesn't turn up tomorrow and I hear nothing back from that CEO email address someone posted I will cancel. Just I have spent about 100+ on accessories etc.
This is my phone were talking about.
---------- Post added at 08:28 PM ---------- Previous post was at 07:33 PM ----------
Yeah had a phone call back from Samsung im not receiving it tomorrow even though was promised Friday and Saturday I was

Thanks for the update. I'm hoping to hear something from Samsung tomorrow. I also sent an email to the CEO email address.

Watch just arrived today, but there's no sign of the Wireless Charger Duo that was supposed to be grouped with it [going by the dispatch email.] Anyone else had the Watch show up without the charger?
That makes two failed wireless charger deliveries now.

I have just received an email from Samsung stating that my order for the Note 9 is complete and that it has been delivered. I don't have the phone and Samsung haven't returned my call since I was promised one on Saturday. Their online chat service is also offline so I guess I'll have to call them and be prepared to wait an hour or more.
I bought the watch outright and so will call my credit card company to raise a dispute and cancel the order. The phone was purchased on the Samsung upgrade program, I am currently on hold to the finance company to lodge a complaint and cancel the order.
At this stage, I am not sure I have any other options.
Update
Been on hold to the finance company for 45 minutes, no answer.
I also just realised that on the Samsung email which states that the order is complete, the shipping date is listed as 20th September 2018.
So, although they are saying that the phone has been delivered, which is not true, it seems that it will ship on the 20th September. :laugh:

derwill said:
I have just received an email from Samsung stating that my order for the Note 9 is complete and that it has been delivered. I don't have the phone and Samsung haven't returned my call since I was promised one on Saturday. Their online chat service is also offline so I guess I'll have to call them and be prepared to wait an hour or more.
I bought the watch outright and so will call my credit card company to raise a dispute and cancel the order. The phone was purchased on the Samsung upgrade program, I am currently on hold to the finance company to lodge a complaint and cancel the order.
At this stage, I am not sure I have any other options.
Update
Been on hold to the finance company for 45 minutes, no answer.
I also just realised that on the Samsung email which states that the order is complete, the shipping date is listed as 20th September 2018.
So, although they are saying that the phone has been delivered, which is not true, it seems that it will ship on the 20th September. [emoji23]
Click to expand...
Click to collapse
So you're cancelling all together then are you what do you plan on doing next then are you going to order the phone again Samsung customer support are useless I've got a feeling I might have to cancel as well such a shame as I was looking forward to the phone
Sent from my ONEPLUS 5

Amazon.es shipping delays

Hello All,
For those who orders from amazon.es:
I ordered mine Realmi X2 Pro 12/256 variant on 26t of November and today is 4 of December and my phone hasn't been shipped ...And as per my order it should be delivered between 4-11 December. Do you guys have such delays from Amazon.es ?
Thanks.

rosztrade said:
Hello All,
For those who orders from amazon.es:
I ordered mine Realmi X2 Pro 12/256 variant on 26t of November and today is 4 of December and my phone hasn't been shipped ...And as per my order it should be delivered between 4-11 December. Do you guys have such delays from Amazon.es ?
Thanks.
Click to expand...
Click to collapse
I ordered mine the 1st December from amazon.es and delivery is expected between the 11th-13th December I choose express delivery so hopefully it comes by then. The first time I ordered something from Amazon Spain so not sure what they are like

Brightlenny said:
I ordered mine the 1st December from amazon.es and delivery is expected between the 11th-13th December I choose express delivery so hopefully it comes by then. The first time I ordered something from Amazon Spain so not sure what they are like
Click to expand...
Click to collapse
Is your order shipped? What worries me is that mine is not even shipped ...
Thanks

I ordered in 25 of Novembro afternoon and after two days, 27 Novembro afternoon I receive it.
I live in Portugal.

No mine not shipped yet either usually when I buy from Amazon uk I receive it the day before the expected delivery date so if you haven't received it by the 10th contact them.
That was quick @almmpt

I had some sort of similar issue, where the order took time to be shipped and was very close to the delivery date without being even shipped. What solved it is to actually chat the support and ask what's going on. Magically, the order was then shipped a few hours after. There's a live chat in English if you don't speak Spanish.

jakelamotta said:
I had some sort of similar issue, where the order took time to be shipped and was very close to the delivery date without being even shipped. What solved it is to actually chat the support and ask what's going on. Magically, the order was then shipped a few hours after. There's a live chat in English if you don't speak Spanish.
Click to expand...
Click to collapse
Can you give me a link to this live chat ...My Spainish is not the best ...

Ordered my 12gb/256gb realme from amazon.es on the 27th of november. Expected delivery was planned for the 5th of december. But actually it came a couple of days earlier on the 2nd of december. It shipped to the Netherlands.

i ordered also from amazon.es day 28, and it was expected yesterday and they changed the delivery for tomorrow. i buy lots of things from amazon.es and this is the first time they take this long to deliver. ive contacted live support and its due to a strike of amazon employes. hope tomorrow it arrives

Where are you from? I ordered mine from amazon.es at 26th November payed a little late due to payment problems and received it at 4th of december in germany

deridesign said:
Where are you from? I ordered mine from amazon.es at 26th November payed a little late due to payment problems and received it at 4th of december in germany
Click to expand...
Click to collapse
I am from Bulgaria. I ordered a case which has been shipped already but my phone is still not ... . I choose standard shipping.
Can someone provide me a link to the support so I am chat or mail them ?
Thanks

rosztrade said:
I am from Bulgaria. I ordered a case which has been shipped already but my phone is still not ... . I choose standard shipping.
Can someone provide me a link to the support so I am chat or mail them ?
Thanks
Click to expand...
Click to collapse
Hey there, i have sent you the link via private message. Hope it helps.

jakelamotta said:
Hey there, i have sent you the link via private message. Hope it helps.
Click to expand...
Click to collapse
Thanks

Did you guys buy from the "Realme Official Store" seller or from actual Amazon? I got the blue 12GB on Cyber Monday and it says it will be in stock Dec 10.

acyg said:
Did you guys buy from the "Realme Official Store" seller or from actual Amazon? I got the blue 12GB on Cyber Monday and it says it will be in stock Dec 10.
Click to expand...
Click to collapse
The seller for me was Amazon still not shipped expected delivery 13th December so wait and see

I did my order on the 29th on November and the expected date is on the 10th of December . On the 3rd of December I contacted the Amazon costumer service and they said that the delivery dates are longer then normal to compensate any problems because of the black Friday . He sent a formal request to the warehouse in charge of my order and today morning it was dispatched . Please use the chat they provide !

After a chat with the support magically they shipped it ....I guess they need a push ...

Ordered 27 November and shipped today after I sent an email to customer support and asking for the delay. 1 hour later package shipped.. ?

Lol Blue 12GB's expected in stock date just got pushed back to Dec 14.

rosztrade said:
After a chat with the support magically they shipped it ....I guess they need a push ...
Click to expand...
Click to collapse
haha glad you use the same magic trick i used

Question Pre Order Threads (Worldwide)

Noticed there wasn't a thread about this...
Anyone had their pre order turn up?
What about your claim?
Im in the UK and waiting for my Ultra Keyboard. Claim approced on Launch day... Still waiting.
What about you?

U.S. Wi-Fi only S8 Ultra 512 GB pre-order here. I ordered February 23rd, originally had expected delivery of April 15th, since yesterday or the day before it's April 19th for both the tablet and the keyboard.

We had a preorder bonus of a Keyboard in the UK. Normally they ship in 2 weeks rather than 45 days, but its been a little longer than I thought it would be...
Feel for you. I had the X906B delivered on Launch Day as preorder from Three...
They only did the X906 / 8GB / 128 GB version.
Current Backorders with Carriers in the UK Vary between 2 and 4 weeks.
Vodafone - 3 Weeks.
EE - 2 weeks
O2 - 2 weeks
Three - 4 weeks.

UK, got the Ultra on lunch day. Still waiting for the keyboard.

Already got my Tab S8 ultra last March 12. Pre-ordered it March 3. (Philippines)

I ordered mine on 22/2 and got it on 15/3 both s8 ultra 512GB 5G and keyboard cover. But this was in sweden

I pre-ordered on 2/18, with a delivery dated of 4/5. Yesterday, I got an email saying 30 day delay..Not happy with that.

Finally after 4 calls (One quite angry one) Its on its way! <3

Ordered tab s8u on 2/16. Got the tab s8u on 3/ 16. This thing is huge. Arrived with the buds 2. Still have not received the kb cover. Getting anxious about that. Samsung Canada basically left me high and dry. Sent 2 emails. Sat on hold for live chat for an entire day. Got through on one call. They were not helpful. Said the same thing as the buggy order tracker webpage. "PROCESSING". The samsung canada webpage hardly loads my order when im logged in, and when i just input my order number it rarely finds it. I will not preorder anything again. A month to deliver it? They couldn't figure out how to send an automated "delayed" email? Really samsung? And not having the kb cover is very frustrating. If anyone wants to buy a pair of buds 2 hmu! Lol. I hope you all get your devices soon. This thing is insane. It's just not very handheld friendly! Constantly worried about dropping it. But it's so thin it's hard to hold.
Oh samsung Canada customer service did reply...like 3 days ago. After I received my tablet. Saying they're swamped. Oh and I was called dumb by the samsung official reddit discord mod/admin. For not knowing that the only way to get any answers was to call them. Guess all the other options are just placators?

lilr said:
Oh and I was called dumb by the samsung official reddit discord mod/admin. For not knowing that the only way to get any answers was to call them. Guess all the other options are just placators?
Click to expand...
Click to collapse
Wow. That's a shame some appointed social media mod or admin felt they had to resort to that. Shocking and sad. I hope you get your keyboard soon. At least their live chat went all professional and nice for me, even though they came back and said they couldn't do anything to help me get my Ultra 512 GB any sooner than ~2 months after my pre-order, and that they were working as fast as they can. I have no reason to particularly doubt them, it's just disappointing.

purchase the tab in hk 2/19 and got glass protector on the spot, the keyboard folder got it on 3/17. I had to register online, samsung did not send any email, until its time to collect the folder/keyboard

lloydsw said:
I pre-ordered on 2/18, with a delivery dated of 4/5. Yesterday, I got an email saying 30 day delay..Not happy with that.
Click to expand...
Click to collapse
I just got my email, too: "Your shipment has been delayed for 30 days", but the contents of the email are just "We apologize that your Samsung order #__________ is delayed more than 30 days." so at least, I don't think they're saying it's delayed even further than it already was, at least not yet according to my expected delivery date, since I ordered on February 19th, and the initial delivery date was said to be April 15th, and it changed to April 19th in the last couple of weeks or so.

roirraW edor ehT said:
I just got my email, too: "Your shipment has been delayed for 30 days", but the contents of the email are just "We apologize that your Samsung order #__________ is delayed more than 30 days." so at least, I don't think they're saying it's delayed even further than it already was, at least not yet according to my expected delivery date, since I ordered on February 19th, and the initial delivery date was said to be April 15th, and it changed to April 19th in the last couple of weeks or so.
Click to expand...
Click to collapse
An update: four days after the email citing a 30 day delay, I got another saying it's shipped. FEDEX showing it will be here next Tuesday.

We in Hong Kong collect the gift from the service center, hk s not like the rest of the world which rely on mail.

lloydsw said:
An update: four days after the email citing a 30 day delay, I got another saying it's shipped. FEDEX showing it will be here next Tuesday.
Click to expand...
Click to collapse
Awesome! I'm hoping something similar happens for mine.

Hi all!
Ordered mine (ultra 5g 512 with keyboard) on March 6th and got it on the 8th !!
Nice surprise : it arrived with the cover keyboard even if it was supposed to be shipped a week later.

I got my keyboard and couldn't get on with it.
I ended up getting the book cover instead - Very nice indeedy!

I ordered my S8+ on Feb 18th, it just got pushed back to April 26th. Bummer.

Oh!!!!! Samsung just changed the date of my delivery of the Tab S8 Ultra 512GB Wi-Fi for the second time, now April 26th. It was April 19th up through yesterday, and April 15th originally (pre-ordered February 23rd).

Finally! Samsung has said they've shipped my Tab S8 Ultra 512GB Wi-Fi and should arrive two days from now. No word on the keyboard, yet - still shows as not shipped.