I ordered my XZ from Amazon several days before the release, £499 with the £50 cashback offer, and had the delivery option set for Free Super Saver Delivery, with the dispatch set for the Thursday 28th and arrival between Monday 4th and Wednesday 6th.
I've checked my orders and still it says my XZ is not yet dispatched, with the original date of Thursday 28th set, with no update, and no emails about it either. Anyone else have this problem? And should I call Amazon customer service? Please, any help will be hugely appreciated.
Thanks in advance. Really been looking forward to this phone.
Mine was dispatched today, tracking says Monday delivery by hdnl but I have prime membership
My order now says processing for dispatch, with the original delivery and dispatch date still.
Amazon
iDroid8 said:
I ordered my XZ from Amazon several days before the release, £499 with the £50 cashback offer, and had the delivery option set for Free Super Saver Delivery, with the dispatch set for the Thursday 28th and arrival between Monday 4th and Wednesday 6th.
I've checked my orders and still it says my XZ is not yet dispatched, with the original date of Thursday 28th set, with no update, and no emails about it either. Anyone else have this problem? And should I call Amazon customer service? Please, any help will be hugely appreciated.
Thanks in advance. Really been looking forward to this phone.
Click to expand...
Click to collapse
Yes same problem experienced, contacted them and was advised that earliest dispatched would be 9 March due to stock problems. Next day received email stating item has been dispatched so I await this week.
Yeah, hopefully mine will still be delivered on time in the Mon/Wed timeframe. It's processing for dispatch so they must have it. My order is coming from Amazon E.U. s.a.r.l btw, maybe you're getting it from a different branch?
Related
I ordered my note 4 on friday with the most expensive shipping option. The estimated delivery date is tomorrow, Monday the 20th. But, my order status is still "being processed". I was wondering how accurate their estimated delivery dates are. I'm super eager to get the phone rawrr!
uhohitzluke said:
I ordered my note 4 on friday with the most expensive shipping option. The estimated delivery date is tomorrow, Monday the 20th. But, my order status is still "being processed". I was wondering how accurate their estimated delivery dates are. I'm super eager to get the phone rawrr!
Click to expand...
Click to collapse
Not sure but I ordered mine from T-Mobile on Friday as well with free shipping and by Friday evening I had a tracking number for delivery tomorrow (Monday). I ordered it around 3:00pm ET. I ordered it in person at one of the stores.
I went on Saturday and they said they had sold out all 40! I couldn't believe it. My friend, who is on T-Mobile, went with me. I am on AT&T. We ordered one and they said the 28th which also shocked me. I have to ask my friend what the status is. I will bother him every day until I get it. Lol! Hopefully before the 28th.
theorioles33 said:
I went on Saturday and they said they had sold out all 40! I couldn't believe it. My friend, who is on T-Mobile, went with me. I am on AT&T. We ordered one and they said the 28th which also shocked me. I have to ask my friend what the status is. I will bother him every day until I get it. Lol! Hopefully before the 28th.
Click to expand...
Click to collapse
I was told the 27th when I was in the store and ordered mine last Friday. Was surprised when I got a text that my order shipped with tracking that same evening for Monday delivery.
What locations had 40?
Sent from my SM-N910T using XDA Free mobile app
keitht said:
I was told the 27th when I was in the store and ordered mine last Friday. Was surprised when I got a text that my order shipped with tracking that same evening for Monday delivery.
Click to expand...
Click to collapse
Here's hoping the same for me.
---------- Post added at 09:04 PM ---------- Previous post was at 09:04 PM ----------
vegabyson said:
What locations had 40?
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
A store in Newington, Connecticut.
I ordered mines Thursday the 16th in store around noon, didn't receive tracking untill Saturday, ground shipping will be here in California on Thursday the 24th...
I use to work at ups in downtown Los Angeles, from my understanding UPS don't open on Sundays, so tmobile might print your shipping label or have your package ready to ship today, maybe.. But ups won't get their hands on it until earliest Monday.
Coolboys32 said:
I ordered mines Thursday the 16th in store around noon, didn't receive tracking untill Saturday, ground shipping will be here in California on Thursday the 24th...
I use to work at ups in downtown Los Angeles, from my understanding UPS don't open on Sundays, so tmobile might print your shipping label or have your package ready to ship today, maybe.. But ups won't get their hands on it until earliest Monday.
Click to expand...
Click to collapse
T-Mobile sent me a text message with tracking before UPS even picked it up. Not sure if that is standard procedure or not but that was my experience.
uhohitzluke said:
I ordered my note 4 on friday with the most expensive shipping option. The estimated delivery date is tomorrow, Monday the 20th. But, my order status is still "being processed". I was wondering how accurate their estimated delivery dates are. I'm super eager to get the phone rawrr!
Click to expand...
Click to collapse
I really suggest that you forget about keeping track of yorur order online. During the Pre-Order release, very few people had their online orders updated - even after the shipment had been sent.
Personally - my online order sheet/receiept - said processing for 1 week after I got the phone - and in fact I got an email from Tmobile three days after I got my phone that my NOte 4 was shipped.
I don't knwo why - but the online system for reporting and tracking from TMOBILE has had issues - your best bet is to go to UPS and setup an account for "My UPS" then try to track the package with your shipping address. - that is what many people did with the PREODER - and it was much more reliable than waiting for notice from TMOBILE -
Regardless of what you do - good luck and I hope you get your NEW NOTE SOON -it is an awesome phone!
You can also try tracking by reference number using your phone number. That is the only thing that worked for me. Despite having my name in the shipping address they actually shipped it to my company name and those won't show up on myups.
keitht said:
T-Mobile sent me a text message with tracking before UPS even picked it up. Not sure if that is standard procedure or not but that was my experience.
Click to expand...
Click to collapse
That's cuz tmobile and anyone actually, that has an account with UPS can print their own UPS labels. But ups don't process any shipments on Sundays. I can't say the same about Tmobile warehouses not working on Sundays though I have no idea about them.
Do what some people suggested and sign up for free ups account. You can receive text messages from ups everytime there is an update on the movement of your package. They will text you when it's been shipped or if there is a delay.
Hi
Did anyone get an order in for a Gear VR which had an estimated dispatch date of the 6th March 2015 - I still have no update but ordered over a month ago.
Cheers
Will
Hi I ordered mine 18th Feb with a ship date of 6 march but received it on the 27 Feb
I ordered mine on 17 Feb Feb with 6 March dispatch date and it is being prepared for dispatch today.
Obviously they are not dispatching according to order date as I would have received mine before the last poster.
I have ordered mine at 14 of Feb and received the device at 26th.
are your orders with the bluetooth controller ,mine has the bundled controller as has been prepared for dispatch ,
spoke to samsung earlier in the week and the customer service lady stated that we probably not receive it till monday as they do not deliver saturday.
vinceemmery said:
are your orders with the bluetooth controller ,mine has the bundled controller as has been prepared for dispatch ,
spoke to samsung earlier in the week and the customer service lady stated that we probably not receive it till monday as they do not deliver saturday.
Click to expand...
Click to collapse
That's a good point for I've ordered the Bluetooth controller bundle and that might explain the delay.
Thanks for the Monday delivery information, saves me staying in Saturday.
Please don't take the monday delivery as gospal ,but it seems that might be the case as it has not gone out for delivery yet and is still at the distribution warehouse at my end at 5.pm on friday
My order has been dispatched and there is a tracking number but when I click on it nothing happens. Any idea why the tracking number link is not working?
I've not received an email from Samsung confirming that the order has been dispatched
Solved it. You don't click on the tracking number, you click on the text "Tracking your shipment" which precedes it.
Thanks all - spoke to samsung today and there is a delay due to game pad. Was told that some might be shipping without game pad for the time being and the game pad arriving two weeks later. I ordered on the 2nd February and just received a text now that delivery is arranged for Monday.
Update - mine is now getting delivered today
Manwithoutaphone said:
Update - mine is now getting delivered today
Click to expand...
Click to collapse
Lucky you, mine still says "06th March 2015 time 18:33 Booked /Awaiting Collection"
With an expected delivery date of Monday 9th March 2015.
I've just rung UKMail and they said the item was collected from Samsung at 12:30 yesterday but not delivered today because Samsung had not requested next day or express delivery.
mine now updated states 12.30 today (saturday) that "delayed" and is still on awaiting collection .
spoke to samsung they blamed late friday bookings for collection for uk mail and said mine SHOUID be here monday or tuesday WTF
WHERE IS THE EXPRESS SHIPPING it stated that i was going to get when i ordered ? also it states uk mail don't deliver saturday on the uk mail website that i looked at .
totally shambolic way to treat customers again waited a month for a complete balls up
Yes I am complained on Friday for getting vague answers from Samsung when they have had my money for a month already. Mine has been delivered now - I was sent an hour time frame today but the tracker showed the delivery date as 9/2 but it came right within the hour today.
Just got mine today just backing up the memory card and then coping the entire memory card to my current 64gb card then will try.
You guys are lucky that you can even order one ..I live in Guernsey and I spoke to samsung who tell me they will not deliver here. They did say I could try a different samsung site like samsung France or Germany but didn't know if they would ship either.
so great help really so much for a multi billion pound company that can't even send a parcel to Guernsey.
I really don't want to have to buy a 2nd hand one from eBay ..but what other choice is there?
oxfordcomma said:
You guys are lucky that you can even order one ..I live in Guernsey and I spoke to samsung who tell me they will not deliver here. They did say I could try a different samsung site like samsung France or Germany but didn't know if they would ship either.
so great help really so much for a multi billion pound company that can't even send a parcel to Guernsey.
I really don't want to have to buy a 2nd hand one from eBay ..but what other choice is there?
Click to expand...
Click to collapse
Guernsey is not the only place being shunned by Samsung. There are 9 experience shops in England and none in Scotland, you would think they could manage one in Glasgow and Edinburgh. Poor service for Scotland.
Has anyone had their order shipped out yet? Sprint stated they would start shipments today.
Edit: Received shipping notification at 5:22 PM
nope no email as of yet...i don't think they will start shipping until Monday..so once you get it, it will be closer to the actual release date.
They told me it would ship out around the 18th
"Your order for the Samsung Note 5 64GB Black has been received. For pre-orders placed through 4:00 PM CST on 8/18/15, we will deliver in 3 to 5 business days from the date of the order. For orders placed after 4:00 PM CST on 8/18/15, we will deliver in 2 to 5 business days from the date of the order. Keep an eye out for a shipping email with your tracking information. Thank you for your patience."
This is what i get when i check my order status. At&t folks are already getting theirs delivered...
love2diehigh said:
They told me it would ship out around the 18th
Click to expand...
Click to collapse
Press release clearly tells us this Friday, though.
"Preorders will begin shipping Friday, Aug. 14. Both smartphones will be available in Sprint Stores and all other sales channels beginning Friday, Aug. 21"
http://newsroom.sprint.com/news-rel...et-the-hottest-new-samsung-galaxy-devices.htm
At least you guys were able to get your orders in. It trying to get mew to change my data plan which I do not want to do. Trying to order the Galaxy Tab 4 and it wants me to select a data plan. Hopefully the person I am chatting with will get it sorted for me.
My order shipped at 5pm EST today (friday the 14th) via UPS. I ordered on the 13th around 6:30 pm.
Just got my shipment notification too! Shipped out at 5:22 PM
Delivered By:
By End of Day Monday
August 17, 2015
Guaranteed
Darn you, weekends!!
ksantangelo23 said:
Just got my shipment notification too! Shipped out at 5:22 PM
Delivered By:
By End of Day Monday
August 17, 2015
Guaranteed
Darn you, weekends!!
Click to expand...
Click to collapse
Awe, you're lucky. Mine says it will be delivered on tuesday What color/size did you go with? I went with 64 gb in black
49ml said:
Awe, you're lucky. Mine says it will be delivered on tuesday What color/size did you go with? I went with 64 gb in black
Click to expand...
Click to collapse
Same, 64gb Black.
I placed an order at 5pm PST on Thursday, 8/13/15, since the Sprint website said pre-orders being shipping on 8/14. My current status is still "waiting at the warehouse to be processed". At 5pm today, Customer Service Live Chat said that my order will be shipped by the end of the day because almost all of the pre-orders were practically ready for shipment at the warehouse. A few hours later, my status hadn't changed, so I contacted them again at 8pm. He then stated that it should now ship this weekend.
*Update:
At 11pm last night, I received an email saying that it shipped through UPS. The Sprint site says that it shipped and supplied a UPS tracking number, but the UPS site says that it's just "ready for UPS" and does not provide an estimated arrival date other than 2-day air.
This time its Sprint first. Last year, T-mobile users get their N4 first.
i'm not on Sprint, but FedEx tracking shows my wife's ATT Note 5 is scheduled for delivery on Monday, August 17th... surprised it's shipping that soon.
ATT also. Tuesday arrival. gonna miss my SD slot. but gonna love the phone no matter the difference
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Tuesday, end of day, White 64gb. Dont really need the upgrade but dying to try it.
Arrives on the 18th
Received my tracking info. Arrives on the 18th. I ordered it on the 14th.
Got my shipping notification yesterday as well. EoD Tuesday
Sent from my SGP612 using Tapatalk
I ordered mine (black, 64GB) early in the morning of the 13th. My order status still shows no activity, just the 3-5 business days message. Live chat has been unavailable for the last several hours. They didn't waste any time billing my credit card, though. Looks like I'm snafu'ed.
Arrived early this morning
I Love Sprint.
Great News!!! Pre-orders for the all new ZTE Axon 10 Pro start shipping tomorrow 9/6!
For those of you who have purchased the ZTE Axon 10 Pro from ZTEUSA or one of our sales channels (B&H, Newegg) devices will start shipping on Friday September 6th 2019.
We are very excited for you to receive your device and realize our flagship affordable experience. Once you receive your device please come back here to the community so you can share your experience with others!
If you have any questions about your device please do not hesitate to ask a here and one of our Z-Community Ambassadors or moderators would be more than happy to help you with your issue.
Click to expand...
Click to collapse
https://community.zteusa.com/discus...rts-sales-and-shipping-tomorrow-sept-6th-2019
I pre-ordered from ZTEUSA and as of this morning, Friday Sept 6th, I have received no tracking number or shipping information. Fingers crossed.
xphyle1971 said:
I pre-ordered from ZTEUSA and as of this morning, Friday Sept 6th, I have received no tracking number or shipping information. Fingers crossed.
Click to expand...
Click to collapse
Update. Newegg has apparently sent out an email stating that they are delaying shipping since they have received NO STOCK FROM ZTEUSA. That's just CLASSIC. Way to drop the ball on your USA launch ZTE.
BTW, I've still received no shipping notification or tracking info from ZTE regarding my pre-order as of 5pm on Friday, September 6.
EDIT: B&H Photo has now also sent out an email to customers saying they have not yet received the product from ZTE.
Hey all. I got my shipping confirmation and tracking number email from my ZTEUSA preorder at 4:31am EST. Looks like I'm good to go! Thanks! Only annoying thing is that they shipped Friday night at 9pm using FedEx 2 day, so the estimated delivery day is Tuesday because of the weekend. 2 day delivery has now become 4 day. Lame.
Hello All,
For those who orders from amazon.es:
I ordered mine Realmi X2 Pro 12/256 variant on 26t of November and today is 4 of December and my phone hasn't been shipped ...And as per my order it should be delivered between 4-11 December. Do you guys have such delays from Amazon.es ?
Thanks.
rosztrade said:
Hello All,
For those who orders from amazon.es:
I ordered mine Realmi X2 Pro 12/256 variant on 26t of November and today is 4 of December and my phone hasn't been shipped ...And as per my order it should be delivered between 4-11 December. Do you guys have such delays from Amazon.es ?
Thanks.
Click to expand...
Click to collapse
I ordered mine the 1st December from amazon.es and delivery is expected between the 11th-13th December I choose express delivery so hopefully it comes by then. The first time I ordered something from Amazon Spain so not sure what they are like
Brightlenny said:
I ordered mine the 1st December from amazon.es and delivery is expected between the 11th-13th December I choose express delivery so hopefully it comes by then. The first time I ordered something from Amazon Spain so not sure what they are like
Click to expand...
Click to collapse
Is your order shipped? What worries me is that mine is not even shipped ...
Thanks
I ordered in 25 of Novembro afternoon and after two days, 27 Novembro afternoon I receive it.
I live in Portugal.
No mine not shipped yet either usually when I buy from Amazon uk I receive it the day before the expected delivery date so if you haven't received it by the 10th contact them.
That was quick @almmpt
I had some sort of similar issue, where the order took time to be shipped and was very close to the delivery date without being even shipped. What solved it is to actually chat the support and ask what's going on. Magically, the order was then shipped a few hours after. There's a live chat in English if you don't speak Spanish.
jakelamotta said:
I had some sort of similar issue, where the order took time to be shipped and was very close to the delivery date without being even shipped. What solved it is to actually chat the support and ask what's going on. Magically, the order was then shipped a few hours after. There's a live chat in English if you don't speak Spanish.
Click to expand...
Click to collapse
Can you give me a link to this live chat ...My Spainish is not the best ...
Ordered my 12gb/256gb realme from amazon.es on the 27th of november. Expected delivery was planned for the 5th of december. But actually it came a couple of days earlier on the 2nd of december. It shipped to the Netherlands.
i ordered also from amazon.es day 28, and it was expected yesterday and they changed the delivery for tomorrow. i buy lots of things from amazon.es and this is the first time they take this long to deliver. ive contacted live support and its due to a strike of amazon employes. hope tomorrow it arrives
Where are you from? I ordered mine from amazon.es at 26th November payed a little late due to payment problems and received it at 4th of december in germany
deridesign said:
Where are you from? I ordered mine from amazon.es at 26th November payed a little late due to payment problems and received it at 4th of december in germany
Click to expand...
Click to collapse
I am from Bulgaria. I ordered a case which has been shipped already but my phone is still not ... . I choose standard shipping.
Can someone provide me a link to the support so I am chat or mail them ?
Thanks
rosztrade said:
I am from Bulgaria. I ordered a case which has been shipped already but my phone is still not ... . I choose standard shipping.
Can someone provide me a link to the support so I am chat or mail them ?
Thanks
Click to expand...
Click to collapse
Hey there, i have sent you the link via private message. Hope it helps.
jakelamotta said:
Hey there, i have sent you the link via private message. Hope it helps.
Click to expand...
Click to collapse
Thanks
Did you guys buy from the "Realme Official Store" seller or from actual Amazon? I got the blue 12GB on Cyber Monday and it says it will be in stock Dec 10.
acyg said:
Did you guys buy from the "Realme Official Store" seller or from actual Amazon? I got the blue 12GB on Cyber Monday and it says it will be in stock Dec 10.
Click to expand...
Click to collapse
The seller for me was Amazon still not shipped expected delivery 13th December so wait and see
I did my order on the 29th on November and the expected date is on the 10th of December . On the 3rd of December I contacted the Amazon costumer service and they said that the delivery dates are longer then normal to compensate any problems because of the black Friday . He sent a formal request to the warehouse in charge of my order and today morning it was dispatched . Please use the chat they provide !
After a chat with the support magically they shipped it ....I guess they need a push ...
Ordered 27 November and shipped today after I sent an email to customer support and asking for the delay. 1 hour later package shipped.. ?
Lol Blue 12GB's expected in stock date just got pushed back to Dec 14.
rosztrade said:
After a chat with the support magically they shipped it ....I guess they need a push ...
Click to expand...
Click to collapse
haha glad you use the same magic trick i used