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Hi folks
I'm wondering if my Kaiser is defective somehow. On occasions, during phonecalls, people are complaining about not being able to hear me loud enough, then after a few seconds they can hear me loud and clear again, without me doing anything.
This happens to almost every phonecall I make, which makes my skin crawl each time, as I'm afraid I could be using an expensive, yet defective Kaiser
Has anyone else experienced this, and if so found a solution?
Thanks for your interest!
Possible App conflict
I encounter the same problem and found out that a 3rd party application (resco audio recorder) is the culprit. Aparrently I enabled an option to record all voice calls and in effect, causes the 3rd party not to hear me. maybe you have the same issues
Try uninstalling any applications that might use the built in microphone and try.
Otherwise, you could have a defective Kaiser.
Try a different radio.
i have the same problem too. What is the best radio to use???
Doesn't upgrading the radio require a ROM update?
Upgrading the radio does indeed require a ROM update, but this is not the same part of the ROM as you would flash for example the AT&T or Dutty's latest to. You can change the radio ROM independantly of the 'application' ROM.
For my personally, the .17 radio ROM seems to work best, but others feel .31 feels best for them. You will have to consult the radio ROM thread (Kaiser -> Upgrading) for further information as to how to change them, and which ROM is compatible with your system.
EDIT: Note that this may or may not help with your issue, I simply do not know and you will have to try it yourself. It's just a suggestion that may fix this issue for you.
well why the hell cannot HTC do this at factory??? they really are dumb arses.
i dont expect to have to play with a phone changing files etc just to allow the person i am calling to hear me.
I wish NOKIA OR SAMSUNG had made it
If you've got a stock rom and radio - completely un flashed from new, then the problem is more likely to be hardware related. If you've changed the rom then there is a good chance that the problem is because the radio also needs to change.
Check here for which radios work with which roms.
I can't help with which will work for you but I've tried most radios and I've found 1.27.12.17 and 1.27.12.32 work well with stanfard HTC rom and also all of Dutty's and Schaps roms.
Yah, the same problem and found so far a brick wall as far as resolution. I am unsure if new radio will resolve the problem as one user has returned his "tilt" phone 3 times under warranty just for the speaker problem and each time the speakerphone did not work even when "replaced". Also, other users have tried different radio/rom as well as "replacing" there phone through warranty: each time result the same; speakerphone did not work.
Here are a couple links relating to the problem but each time the problem seemed to remain.
Here is first post under xda (5 pages i think;relates to speaker problem; you will see users tried different radios and such but no resolution to problem ever found):
http://forum.xda-developers.com/showthread.php?t=337931&page=5
here is another link from mobile planet that i started....
http://www.mobileplanet.com/ft.aspx?k=104689
resolution to this problem remains elusive. Some speculate that its due to non duplex design of the hardware while others speculate there might be some type of hack to correct this; but so far no fix has been found. Given the poor state of video drivers for this device; one has to wonder though if this is a software issue; but who knows.
Discussions regarding "callers not been able to hear me" seem to have died off.
I am still having this issue having tried many many different radios and roms. It's got to the point where I don't use the phone for calls anymore.
Today I flashed my phone back to the Taiwanese ROM and restored the OEM bootloader and went into the HTC service center. Of course the first thing they tried to do was test it on the spot by calling me in the shop. True to form it didn't show the issue which led them to believe it was more of a reception/network issue, even though I know it isn't. I have left it with them to send to their "technicians" and will await their outcome.
I asked another friend today if he's had the same issue where callers can't hear him and he does. Does anyone else still get "sorry I can't hear you" on nearly every call? I had always put this issue down to the crappy cellphone network in Taiwan but I had the same issue when I went back home last month where I've never had any phone call quality issues in the past (Vodafone NZ).
I'll post the outcome from HTC on Mon 6th Oct.
I'll probably get shot down in flames here but ...
The company I work for bought 200 Kaisers for our techs .... within a few days we people were complaining that the person on the other end of the phone couldn't hear them. It didn't take a genius to work out that with the STUPID mic location and the way you held your phone, the base of your thumb would completely cover the mic and make you inaudible!!
I do this daily without realising it!!!
Might be something to look at when/if I get my phone back. Out of interest... where is the mic???
The fact that the sound cuts in out out for my callers would suggest that it is a different issue though. It goes very very faint for them and then comes back to normal all without me moving or raising my voice.
Bottom right of the phone.... under the "reset" button.
Wow, I never knew that's where the mic was! Thanks!
That tiny hole next to the mini USB? It's almost on the back of the phone and definitely not close to the mouth when holding with your right hand.
I'll have to keep that in mind and see if it helps...
Yeah that's the one .... hold your phone in your right hand and let your hand relax a little and see where the mic ends up!! Completely covered by your hand!!
London luke said:
I wish NOKIA OR SAMSUNG had made it
Click to expand...
Click to collapse
i wouldn't say that unless you wanna piss alot of people off
DRZ400 said:
It didn't take a genius to work out that with the STUPID mic location and the way you held your phone, the base of your thumb would completely cover the mic and make you inaudible!!
I do this daily without realising it!!!
Click to expand...
Click to collapse
You're right!! I got my phone back from HTC and they couldn't fault the mic. When i got home I tested it with my usual hand grip and sure enough it blocks the mic completely and nothing can be heard by the person on the other end.
Fault = I have fat hands
Hopefully this thread will help anyone else with similar issues.
LOL ... I wonder how many they get daily due to this!!
I'm a leftie so my hands aren't blocking the mic. I also had this problem with the Qtek 8310
I am having a major problem making calls on this phone. when I dial a number there is no sound from the speaker at all. I can't even hear the phone ringing unless I put the phone into speaker mode. However the phone wrks fine for incoming calls
Am I missing something obvious here in the settings or is it more likely to be something wrong with the phone.
I had the same problem. For me hard reset solved it.
Just tried the hard reset the speaker is still not working.
To be honest when I first got the phone I had the same problem but assumed I was doing something wrong. I put the sim back in yesterday and it was working fine. Today the problem seems to have come back, so looks like it must be a hardware problem.
Anyone else with a similar problem.
Update - Speaker is now not working on incoming calls either.
Time to return for a new one i think
I agree. The speaker might have dodgy wiring.
Looks like its going back tomorrow. However from speeking to the guy at expansys today it doesn't look like there is'nt any stock left.
You could keep it for a while, then send it back when stock is due, I suppose. The new stock should have the improved ROM!
Sound
angus99 said:
I am having a major problem making calls on this phone. when I dial a number there is no sound from the speaker at all. I can't even hear the phone ringing unless I put the phone into speaker mode. However the phone wrks fine for incoming calls
Am I missing something obvious here in the settings or is it more likely to be something wrong with the phone.
Click to expand...
Click to collapse
There are 2 sound controls . One for the system and one for the phone. Look at the arrow on top.......
Just recieved my replacement unit from Expansys. First thing I noticed is that on intial boot up the location was already set to london, the manuals are also european. Does this mean I now have a full UK release model rather than the original Hong Kong one. If so then I guess this is a bit of a bonus and makes up for getting a faulty handset in the first place.
Any other differences between the Hong Kong version and the UK version that I can check to confirm this?
I ourchased mine from expansys on 17/6/08 (i.e. it left them on the 17th) mine appears to have the newer European ROM, location was set to London etc. but the charger block came with an adapter to fit UK power sockets which makes me think mine is still an import.
However, I was able to register it on the HTC UK Website which tells me that my warranty runs from 5/30/2008 ~ 8/30/2009 - the site is also offering me downloads for the device (currently sprite back up and a hotfix for a charging problem)
angus99 said:
Just recieved my replacement unit from Expansys. First thing I noticed is that on intial boot up the location was already set to london, the manuals are also european. Does this mean I now have a full UK release model rather than the original Hong Kong one. If so then I guess this is a bit of a bonus and makes up for getting a faulty handset in the first place.
Any other differences between the Hong Kong version and the UK version that I can check to confirm this?
Click to expand...
Click to collapse
You can check what rom version it is...as far as i know, the new uk models have a rom version of 1.37. So if yours has that then its the uk spec Diamond.
I have similar problems. After some random period of time, the whole phone goes completely mute. I can't hear anything,not even the dialing tone when making a call which is incredibly frustrating. I don't get notification sounds either,nothing. If I go to the ringtone options and try to play any ringtone I get an error message, that the file cannot be found or is corrupted.
The problem only goes away when I restart the phone,but comes back after one phonecall.
I've only had this phone for 3days, and this is my first wm-phone. I haven't installed any software yet.
guess im not the only one. no ringtone, no sms alert, no alarm sound, cannot hear person on the phone. problem is its so random can be working one minute, then all i need to do is adjust the volume and then its gone, or just sitting there working and then i receive a call and all of a sudden i can't hear anyone. i can live with a laggy TF3D interface but this renders the phone useless
People still expiriencing this like I am? I was watchin an divx-encoded avi yesterday after a softreset to enable sounds. Movie played fine for 10minutes, but after I had to pause it for a few seconds the sounds were gone again. Incredibly frustrating.
UK Rom here and also experiencing random issues with volume and notifications. Poor testing from HTC IMHO.
UK rom here as well and as far as i can see, im not suffering from any of those problems you guys are having.
To me it seems like you got dodgy phones...id get them replaced or fixed asap. I wouldnt live with a phone that acts like yours above.
Same issue here. But if this is really the case. Why does it work after a softreset then?
I believe more it's a softwarebug in the radiorom.
Any updates here?
Same here....Problem started today.
Speaker is working fine; I hear my ringtone and all other sounds, when I put it on "speaker" during a call it works aswell. When I just pick up the call I hear nothing.
I had the 1.37 ROM flashed and I reflashed it his afternoon with the new official ROM released by HTC to see if it solved the problem.
But still the same problem, soft and a hard reset didn't help either.
So I think I have to say goodbye to my Diamond..
I hope the repair service from HTC is fast, any one any experience with that?
It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
foo said:
It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
Click to expand...
Click to collapse
well foo, i got it to, but i had the same problem wuth my diamond as well, it went away with tge officual rom update, so ill guess well have to wait foor the rom upgrade this time to.
Ah okay - at least I'm not alone with this issue, good to know.
It seems this problem is not a common problem, as I do not read any other posts regarding this issue in the Xperia section. Though I found a thread in the Diamond section that exactly describes my problem.
As HTC stated the problem is related to a hardware issue, I returned mine now. I'm lucky that Amazon.de just returned me the money (completely) so I can buy another one in the next days.
It seems I am having this problem with my X1i. I am in the US and the Sony Ericsson support centre in the UK is telling me that I would have to pay for shipping to and from the UK Sony Repair centre.
The following web page suggests I am eligible for international support and repairs, but I called the US Sony Ericsson line and they told me that since the X1 was not released here yet, that I would not be able to receive support in the US for the X1 (either for getting it repaired or a replacement unit).
http://www.sonyericsson.com/cws/sup...endedserviceoffertailoredforx1/x1?cc=gb&lc=en
I would send it back to superetrader.co.uk and get a replacement that way, but they do not have any in stock and given delays in shipments in the UK I am hesitant to send it back and wait for new stock.
I am going to try going into a Sony Style store sometime this week and show them my "Travelers service" card and see if they can get it fixed here. Does anyone have any other suggestions I might try?
bluetooth problem with carkit and audio off
I folks,
i do also have the same problem. I have a SE BT car kit HCB 300 and it is just annoying, that it does not work proper. Sometimes BT works, sometimes not, sometimes i have to restart the phone, sometimes ... just annoying.
A lot of times Xperia recognizes the 300, then i am calling somebody, phone is giving signal to the 300, but after a few seconds, audio is off again.
After that audio is not working anymore.
Could it be, that your problems are also caused by the known BT problem?
Ingo
Exactly same problem
Exactly the same problem as foo.
If you remove and replace battery, sometime problem is solve, sometime no.
Soft reset solve the problem.
I made hardware reset + flash xperia but no solution.
I returned mine and bought a new one that does not have this issue. It really seems to be a hardware issue.
zipfeklatscher2 said:
Could it be, that your problems are also caused by the known BT problem?
Click to expand...
Click to collapse
It could be, although I have not paired with a BT headset since buying it, and in addition I have hard reset the phone and put it in airplane mode (no RF at all) and the audio still manages to completely die where only a Soft Reset will restore the sound (as noted by x1inside).
Depending on the amount of time I leave the phone sometimes the phone after playing some music for 5 seconds will stutter and restore sound. This is similar to the description in the Touch Diamond thread that foo linked. Also when this stutter sound restores, as noted in that thread, the reception indicator in the system tray indicates that the signal is temporarily lost and then restored.
foo said:
I returned mine and got a new one that does not have this issue. It really seems to be an hardware issue.
Click to expand...
Click to collapse
Thanks for letting us know, good to have this confirmed so when I visit the store or send it to Sony Ericsson repair centre, I can refer them to this thread.
well i also have the same problem with my x1.
reseting it dosent work, flashing it with new rom dosent work.
But i cant understand how the problem would be in the hardware, when you reset it it starts working! i mean if it was a hardware problem the sound should be of all the time?
Is there ant possibility if this is a software problem, i mean WindowsMobile 6.1, because my dad complaining the same behavior yesterday, and his device is Samsung Omnia.
Do all WM6.1 effected?
I got the X1a in the US. No problem here. When there is an incoming call and I was on the phone then it will beep to let me know if I want to answer or inorge. If I answer then it will put other call on hold till finish talking then connect me back to the first caller.
My x1 is also affected by this audio problem. If I restart my phone sound output works for some minutes and turns automatically off as the other users reported.
Same problem here just got an X1 and the sound works perfect after leaving it a short while the sound completely stops working no music, notifications or anything. By the sounds of it I think I will send mine back to O2 and get a replacement, although it does seem more like some sort of software fault than hardware to me, like the previous post why would it be corrected by a soft reset every time. If anyone has any suggestions before I send this thing back I will be happy to try them.
I returned my x1 and after 5 weeks of "repairing" I got called and they said it cannot be repaired and I got a brand new phone.
I had that exact same problem. I'd leave my phone alone for a while and then when I came back to it a few hours later, it would have no audio at all. I could make a call, the other person could hear me but I couldn't hear them and it wouldn't audibly alert me to anything...
I couldn't pin it down to any particular circumstances but it was always resolvable with a soft-reset. A hard-reset didn't cure the issue either. I just sent it back in the end. My current one is fine although I have now upgraded the ROM to the latest one.
I do have one outstanding issue though and that's that when sending a text, it sends immediately, flashes up the bubble saying msg sent, but the vibrate from sending the message will come about 10 minutes after or it'll do it when I turn the screen back on. It's not a biggie but it's a bit weird.
scarey
I have the same prob, but its strange that when pushing the MS-Voice-Controll button the beep comes and everything works perfekt again.
So I don´t need to soft oder hard reset, but it drives me crazy not knowing whether my alarms or notifications do work or not. BUT: I cant believe its a hardware problem.
same problem...
With 3-4 custom rom...
I'm trying with orginal ROM...
Any news?
Hi guys,
Got a gold HTC One Mini 2 about one month old, pretty much brand new, When I make calls I cannot hear what they're saying and sometimes they can not hear me. It's only sometimes when I can hear somebody but sometimes the person I'm calling can't hear me and it's just a crackling noise.
It's running android 4.4.2.
I was just wondering if anybody has any ideas? I googled and it seems to be a common problem with the HTC One but I cant find anything on the Mini 2. I read that it's just a software problem and that an update would fix it.
The HTC has a 2 year warranty so there's always that but obviously I need my phone especially to make/receive calls.
Hope somebody can help, much appreciated, thanks!
I'm experiencing the same problem here, on a 2 day old One Mini 2. Tried to contact HTC about the problem, first in the online-supportchat and then in the Concept Store in Copenhagen. No solution unfortunately.
I had the microphone problem with my OM2 - loud crackling most of the time, but occasionally it worked OK, giving the impression of a bad contact or dry joint. As it was within the 14 day trial period, Vodafone UK replaced it with a new one which has been fine.
I've had 2 One Mini 2's and both failed with a faulty microphone, both were bought from Amazon so there was no problem getting them swapped. Aside from that it's a lovely phone, but I can't recommend it.
4 HTC One Mini 2's in 7 Days!
I'm on my FOURTH handset this week! Same problem, HTC One Mini 2, o2 UK. I get them out of the box, go to the voice recorder app and hit the button, nothing but crackles back, phone will only work as a phone if I put it on speaker phone (which seems to engage a different mic). Otherwise in normal use the mic is broken and crackling. The problem was intermittent on the first handset, the other 3 have been more consistently borked.
This time I'm intending to send the handset on to HTC - they say it could take up to 2 weeks to repair. Part of me just wants to pick a different phone and move on, but it's hard to believe that 4 in a row can all have the same defect. I've learnt a lot about HTC's quality control this week, I've never had an experience like this before. After spending the past 4 years on an iPhone 4, it's hard to understand how a company can send you 4 broken phones in a week.
My Mic not working too ( after 2 week of use )
Then I use speaker mode for calling ( and Mic Working )
After Factory reset everything repaired
But After 1 week mic error got back :crying:
what can i do
it seems this is software problem
monoski said:
I'm on my FOURTH handset this week! Same problem, HTC One Mini 2, o2 UK. I get them out of the box, go to the voice recorder app and hit the button, nothing but crackles back, phone will only work as a phone if I put it on speaker phone (which seems to engage a different mic). Otherwise in normal use the mic is broken and crackling. The problem was intermittent on the first handset, the other 3 have been more consistently borked.
This time I'm intending to send the handset on to HTC - they say it could take up to 2 weeks to repair. Part of me just wants to pick a different phone and move on, but it's hard to believe that 4 in a row can all have the same defect. I've learnt a lot about HTC's quality control this week, I've never had an experience like this before. After spending the past 4 years on an iPhone 4, it's hard to understand how a company can send you 4 broken phones in a week.
Click to expand...
Click to collapse
In UK HTC usually returnes handset in a couple day and you can fully track it online, (Shipped, repair, etc.) my longest time was 5 days with a bankholiday in the middle.
---------- Post added at 07:47 PM ---------- Previous post was at 07:46 PM ----------
Bought mine on amazon UK unlocked and never had problems with it.
After hard reset everything is ok ( for a few call )
after that problem coming back !!???
it seems it not hardware issues
it must be software problem because of noise canceling
@Will972 Can anyone Provide a way for disabling noise cancelling ?
I had the same problem with my micro: http://forum.xda-developers.com/one-mini-2/help/sizzling-noise-phoning-t2866453
HTC told me to run the audio test from the hidden menu: http://forum.xda-developers.com/one-mini-2/help/htc-one-mini-2-hidden-menu-t2862144
So if you have the problems (crackling noise and no sound from the speaker) while running the test it's the hardware and you'll get a new device. I went to my Telekom shop and gave it back and two days later i had a new one.
Hello,
I have my moto x 2014 about 10 months.
Suddenly, the earpiece stopped working.
I had the nexus experience rom, thought its a bug so I reboot, didn't worked.
Then I wiped cache, nothing.
Factory reset, nothing.
Revert to stock rom - nothing.
I've noticed that many users have this problem, but their soulutions doesn't help me. Hearing aid for example, can't find it in marshmallow 6.0 but still the earpiece doesn't work in whatsapp audio also so it's not connected to that.
Speaker works fine and when I plug earphones, everything is good also, but I can't plug earphones or talk with speaker every time when I make/receive call....
Four months ago ~ the screen broke so I went to a lab and they replaced it.. and everything was fine.
Last thursday, the phone was in my bag and when I tried to make a call it just stopped working, no fall, no crack, nothing....
So I think it is a hardware problem (unless there is another solution...).
But in order to fix it, I need to open the phone once again and it will cost alot..
What do you guys think I should do?
I really like that phone, everything works awesome except for this, which is serious one....
I consider buying galaxy s7 and thats it... :/
Thanks.