Earpiece stopped working - X 2014 Q&A, Help & Troubleshooting

Hello,
I have my moto x 2014 about 10 months.
Suddenly, the earpiece stopped working.
I had the nexus experience rom, thought its a bug so I reboot, didn't worked.
Then I wiped cache, nothing.
Factory reset, nothing.
Revert to stock rom - nothing.
I've noticed that many users have this problem, but their soulutions doesn't help me. Hearing aid for example, can't find it in marshmallow 6.0 but still the earpiece doesn't work in whatsapp audio also so it's not connected to that.
Speaker works fine and when I plug earphones, everything is good also, but I can't plug earphones or talk with speaker every time when I make/receive call....
Four months ago ~ the screen broke so I went to a lab and they replaced it.. and everything was fine.
Last thursday, the phone was in my bag and when I tried to make a call it just stopped working, no fall, no crack, nothing....
So I think it is a hardware problem (unless there is another solution...).
But in order to fix it, I need to open the phone once again and it will cost alot..
What do you guys think I should do?
I really like that phone, everything works awesome except for this, which is serious one....
I consider buying galaxy s7 and thats it... :/
Thanks.

Related

Strange audio issue

It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
foo said:
It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
Click to expand...
Click to collapse
well foo, i got it to, but i had the same problem wuth my diamond as well, it went away with tge officual rom update, so ill guess well have to wait foor the rom upgrade this time to.
Ah okay - at least I'm not alone with this issue, good to know.
It seems this problem is not a common problem, as I do not read any other posts regarding this issue in the Xperia section. Though I found a thread in the Diamond section that exactly describes my problem.
As HTC stated the problem is related to a hardware issue, I returned mine now. I'm lucky that Amazon.de just returned me the money (completely) so I can buy another one in the next days.
It seems I am having this problem with my X1i. I am in the US and the Sony Ericsson support centre in the UK is telling me that I would have to pay for shipping to and from the UK Sony Repair centre.
The following web page suggests I am eligible for international support and repairs, but I called the US Sony Ericsson line and they told me that since the X1 was not released here yet, that I would not be able to receive support in the US for the X1 (either for getting it repaired or a replacement unit).
http://www.sonyericsson.com/cws/sup...endedserviceoffertailoredforx1/x1?cc=gb&lc=en
I would send it back to superetrader.co.uk and get a replacement that way, but they do not have any in stock and given delays in shipments in the UK I am hesitant to send it back and wait for new stock.
I am going to try going into a Sony Style store sometime this week and show them my "Travelers service" card and see if they can get it fixed here. Does anyone have any other suggestions I might try?
bluetooth problem with carkit and audio off
I folks,
i do also have the same problem. I have a SE BT car kit HCB 300 and it is just annoying, that it does not work proper. Sometimes BT works, sometimes not, sometimes i have to restart the phone, sometimes ... just annoying.
A lot of times Xperia recognizes the 300, then i am calling somebody, phone is giving signal to the 300, but after a few seconds, audio is off again.
After that audio is not working anymore.
Could it be, that your problems are also caused by the known BT problem?
Ingo
Exactly same problem
Exactly the same problem as foo.
If you remove and replace battery, sometime problem is solve, sometime no.
Soft reset solve the problem.
I made hardware reset + flash xperia but no solution.
I returned mine and bought a new one that does not have this issue. It really seems to be a hardware issue.
zipfeklatscher2 said:
Could it be, that your problems are also caused by the known BT problem?
Click to expand...
Click to collapse
It could be, although I have not paired with a BT headset since buying it, and in addition I have hard reset the phone and put it in airplane mode (no RF at all) and the audio still manages to completely die where only a Soft Reset will restore the sound (as noted by x1inside).
Depending on the amount of time I leave the phone sometimes the phone after playing some music for 5 seconds will stutter and restore sound. This is similar to the description in the Touch Diamond thread that foo linked. Also when this stutter sound restores, as noted in that thread, the reception indicator in the system tray indicates that the signal is temporarily lost and then restored.
foo said:
I returned mine and got a new one that does not have this issue. It really seems to be an hardware issue.
Click to expand...
Click to collapse
Thanks for letting us know, good to have this confirmed so when I visit the store or send it to Sony Ericsson repair centre, I can refer them to this thread.
well i also have the same problem with my x1.
reseting it dosent work, flashing it with new rom dosent work.
But i cant understand how the problem would be in the hardware, when you reset it it starts working! i mean if it was a hardware problem the sound should be of all the time?
Is there ant possibility if this is a software problem, i mean WindowsMobile 6.1, because my dad complaining the same behavior yesterday, and his device is Samsung Omnia.
Do all WM6.1 effected?
I got the X1a in the US. No problem here. When there is an incoming call and I was on the phone then it will beep to let me know if I want to answer or inorge. If I answer then it will put other call on hold till finish talking then connect me back to the first caller.
My x1 is also affected by this audio problem. If I restart my phone sound output works for some minutes and turns automatically off as the other users reported.
Same problem here just got an X1 and the sound works perfect after leaving it a short while the sound completely stops working no music, notifications or anything. By the sounds of it I think I will send mine back to O2 and get a replacement, although it does seem more like some sort of software fault than hardware to me, like the previous post why would it be corrected by a soft reset every time. If anyone has any suggestions before I send this thing back I will be happy to try them.
I returned my x1 and after 5 weeks of "repairing" I got called and they said it cannot be repaired and I got a brand new phone.
I had that exact same problem. I'd leave my phone alone for a while and then when I came back to it a few hours later, it would have no audio at all. I could make a call, the other person could hear me but I couldn't hear them and it wouldn't audibly alert me to anything...
I couldn't pin it down to any particular circumstances but it was always resolvable with a soft-reset. A hard-reset didn't cure the issue either. I just sent it back in the end. My current one is fine although I have now upgraded the ROM to the latest one.
I do have one outstanding issue though and that's that when sending a text, it sends immediately, flashes up the bubble saying msg sent, but the vibrate from sending the message will come about 10 minutes after or it'll do it when I turn the screen back on. It's not a biggie but it's a bit weird.
scarey
I have the same prob, but its strange that when pushing the MS-Voice-Controll button the beep comes and everything works perfekt again.
So I donĀ“t need to soft oder hard reset, but it drives me crazy not knowing whether my alarms or notifications do work or not. BUT: I cant believe its a hardware problem.
same problem...
With 3-4 custom rom...
I'm trying with orginal ROM...
Any news?

No sound in earpiece, sensors not working

Today my phone randomly stopped sending sound through the normal speaker on the front, and the sensors there dont work either anymore. Everything was jolly around 3, when i made a call. Then later at 8 pm i got in the car and turned on pandora plugged into the audio jack.
When i got home, no sound in the earpiece when i made or recieved calls, I also noticed that the screen wasn't turning off when it was up against my ear like it normally did.
I noticed it was being very laggy with response to the sensor last week some time.
I've pulled the battery, did a clean install of my ROM again, (firefly) flicked the back of it, rebooted many times, charge it up, shook it violently, nothing seems to work.
Sound comes out of everywhere else on the phone with no troubles. The sensor no longer works at all, it's set to auto bright and now it will never change.
I've also tried doing a factory data wipe, and a data wipe in CWM recovery.
Craptivate is fail again.
Anyone have any experience with both the speaker AND the sensor being out at the same time
Sounds like faulty hardware...flash to stock. If it's still broke get a replacement...
Man, if motoblur wasn't such garbage i'd get an atrix. Maybe i'll switch to tmobile and get the G2x
What's best way to flash back to stock, odin?
Yup. thor's father.
joshka89 said:
Man, if motoblur wasn't such garbage i'd get an atrix. Maybe i'll switch to tmobile and get the G2x
Click to expand...
Click to collapse
Get a launcher.
sepherian said:
Get a launcher.
Click to expand...
Click to collapse
won't change the terrible way it stores contact information or all the junk in it.
Are there any ROMs for it yet? It's still pretty new but I thought I heard something about one
Had this same problem. I was about to reflash but stumbled on the solution. For some reason the phone got stuck in headphone mode. Anyway, when in call simply mute then un-mute. Hope this works for you.

[Q] No Sound from my I9000, fix?

I'm really hoping someone can help with this, because it is driving me insane! I will try to keep this as brief as possible, but feel free to hit me with questions.
So 2nd hand Samsung Galaxy S I9000. I have had issues. At first the home button didn't work so I had to get the screen replaced. After this I installed DarkyRom v10.2.2 Extreme Edition TouchWiz4.
After I installed the Rom the sound went (can't remember if it was instantly after the install, it may have been, but I suspect not. It may have been after a day or 2. No longer). The sound worked through the headphone socket, but would not come out of the speakers. I figured that it thought that the headset was plugged in. I installed Cyanogen Mod (as it has the headphone indicator) and lo, there it was. Headset indicator was on, despite not being plugged in. Tried some fixes (compressed air into the headset socket, plugging in and removing headphones). No dice.
Took it to a repair centre, and they fixed it. BUT, when it came back, the LEDs lit up whenever the screenlock was engaged. They looked at it again and said that it was a problem with the mainboard and wasn't fixable. Got into quite an argument with them as the LED problem did not exist prior to taking the phone in, so they agreed the headset repair for free. I am not convinced of their honesty nor that they actually replaced anything.
Obviously quite annoyed at this point, as I basically now have a battery drain. Anyhow, decide to reflash it again, see if it fixes it, so I flash DarkRom 10.2 Resurrection Edition. OMG The LED problem is fixed. Sound still works at this stage.
I then flash DarkyRom v10.2.2 Extreme Edition TouchWiz4 again. Boots up. THE DAMN SOUND HAS STOPPED WORKING AGAIN! I have not plugged headphones into it, so it cannot be the jack socket. I have only just brought the phone home again.
I have reflashed back to DarkRom 10.2 Resurrection Edition and I still have no sound. I am now thinking this may be a problem with the TouchWiz4 Rom, as I am at a complete loss why the sound would have gone between the Resurrection to the Extreme edition. I haven't put Cyanogen back on, but I am pretty certain that it will tell me that the headset is plugged in.
Does anyone have any idea what I can do to get sound back on my phone, because I am basically back to having a useless brick? I have tried searching but cannot find anyone asking a similar question.
Many thanks, and apologies in advance if I have broken any n00b rules! If any further information is required, fire away.
Cheers
torz77
Ok. I have done nothing since posting this message and now the sound just works again. I'm not going to risk reflashing again, but if anyone has any ideas why I am having this issue then I would like to hear it, because I am not convinced that the problem is going to go away for good!
Hello again!
As I suspected, this problem has not gone away.
I still have not plugged anything into the headphone socket, so I think that can be ruled out as an issue.
The sound has gone on it twice now, since my post. The first time I took it out of vibrate mode and enabled sound. I noticed that the keypad wasn't clicking. Tested it, yep. Stuck in headset mode again.
I went to power down the phone, and noticed that when I hit reboot the keyboard click had returned. When it rebooted sound was back on.
The second time, I was playing the ultra-lame App ARShooter. Sound went off midway through playing it. Again, I heard the keyboard click comeback when I hit the reboot option when powering down.
Sound came back again.
There is clearly something wrong with this phone, and I would love to know how to fix it, or if it's even possible, or where I should even start looking. If anyone has any ideas of what is causing this problem, then please let me know.
Thanks again!
Flashing back to stock?
Hi there.After one and a half month i noticed that the one speaker of the headphone provided inside the i9000 package was not working.Also the i could barely hear what was the other person was saying.I tried a normal headphone with the simple 3.5 audio jack(no mic) and it worked fine.Also i used it in the car and stereo works fine,but if i put a 3way 3.5jack then it doesnt really worked.I flashed a 2.3.4 simple honey rom but it didnt work .I tried to go to the secret codes menu using *#*#197328640#*#* but the AUDIO directory is not opening!I tried pressing on it and typing {5} (it the number of the directory) but it doesnt open whatever i do.I tried voodoo and although it works wonderfull at playing music i still cant use the mic+headphones that came with samsung or another one i bought to check if the first is faulty.Now i want to revert back to stock so i can take it to the samsung shop for repair;What drivers do i need and what do i do to take it bac kto stock? stock rom that came with my phone was xwjvi 2.3.3
Thank you!

Replaced Earpiece Spk Skype Issues

Hey all,
Well I have had my incredible s for about 15 months, 3 months after warranty expired the ear piece speaker went. Ordered a replacement from Ebay cost something like 3 bucks. Replaced the speaker and now can hear calls. Funny thing was when it started doing this I would take out the battery and all would be good. But after 3 times of this it would not help resolve the issue any more.
I was thinking it was a software issue so I did a factory reset. Unfortunately the factory reset did not go back to factory version. There must have been an update that over writes that factory reset image. Because when I 1st got the phone it was android version 2.3.1. But since trying the factory reset 3 times it always goes to version 2.3.5 so factory reset is useless.
Had a mate try and upgrade the rom to ICS but he got stuck because of the bootloader being a high version something like 2.0 and he needed it to be 1.6.
Anyway I am having issues with Skype when I never had these issues. During a call and using the skype call just as a regular call, I get frequent audio drop outs. This does not happen with regular calls, only with skype.
I have been wanting to install my original skype which was a version not specifically for the incredible s but worked very well. I found it on here but can't seem to find the download link anymore. I am wanting to try back the old skype software to see if it is a bug with the newer releases. On speaker skype works great no audio drop outs.
So either the replacement ear piece speaker is of bad quality. Anyone know of a better replacement unit, or what is the best replacement ear piece speaker for these phones?
or the newer skype versions are causing this. The old skype version allowed you to automatically sign in and would remember your password, these newer versions you have to type it in each time.
Kind of disappointed in the quality of this phone, having a part fail in 14 months is a joke. I have hardly any calls to say maybe it was wear and tear. Probably next time if I buy a phone will try samsung.

[Q] issue with speakers

My phone isn't root it everything works fine ,I get the update early . Everything went smoothly but after hours when I make calls the speaker in the top is not working the other people can hear me but am not.
When I do Bluetooth headset it work and earphones working the bottom speaker working .but the top one not.I can't do normal call from my ears.
Any help please thank you
Only thing i can think that you can try is a factory reset for now. Have you already tried that?
I did factory reset many times nothinh happened. Also a did a hard reset nothing also.
Its possible the connector popped off inside the phone, this happened with my Note2. I opened mine and reseated, but I would return it because its so new.

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