No sound in earpiece, sensors not working - Captivate Q&A, Help & Troubleshooting

Today my phone randomly stopped sending sound through the normal speaker on the front, and the sensors there dont work either anymore. Everything was jolly around 3, when i made a call. Then later at 8 pm i got in the car and turned on pandora plugged into the audio jack.
When i got home, no sound in the earpiece when i made or recieved calls, I also noticed that the screen wasn't turning off when it was up against my ear like it normally did.
I noticed it was being very laggy with response to the sensor last week some time.
I've pulled the battery, did a clean install of my ROM again, (firefly) flicked the back of it, rebooted many times, charge it up, shook it violently, nothing seems to work.
Sound comes out of everywhere else on the phone with no troubles. The sensor no longer works at all, it's set to auto bright and now it will never change.
I've also tried doing a factory data wipe, and a data wipe in CWM recovery.
Craptivate is fail again.
Anyone have any experience with both the speaker AND the sensor being out at the same time

Sounds like faulty hardware...flash to stock. If it's still broke get a replacement...

Man, if motoblur wasn't such garbage i'd get an atrix. Maybe i'll switch to tmobile and get the G2x

What's best way to flash back to stock, odin?

Yup. thor's father.

joshka89 said:
Man, if motoblur wasn't such garbage i'd get an atrix. Maybe i'll switch to tmobile and get the G2x
Click to expand...
Click to collapse
Get a launcher.

sepherian said:
Get a launcher.
Click to expand...
Click to collapse
won't change the terrible way it stores contact information or all the junk in it.
Are there any ROMs for it yet? It's still pretty new but I thought I heard something about one

Had this same problem. I was about to reflash but stumbled on the solution. For some reason the phone got stuck in headphone mode. Anyway, when in call simply mute then un-mute. Hope this works for you.

Related

[Q] No sound anymore

Hey all,
So here's what i did. I've been running perception 9.5 for a long time now with no issues until today.
I went to change my ringtone and i was selecting different ones to hear, then all of a sudden everything went quiet. I plugged the phone into the computer and the sound came back for a bit but then it went away after i tried to change the ringtone again.
Now i flashed serendipity 3.0, thinking that maybe perception borked on me, yet i still have no sound.
Any help would be great =)
Try pulling the battery cover and pressing firmly on the speaker when it occurs.. If it fixes it your speaker is coming loose at connection.
newter55 said:
Try pulling the battery cover and pressing firmly on the speaker when it occurs.. If it fixes it your speaker is coming loose at connection.
Click to expand...
Click to collapse
Thanks soo much for the reply =)
I did what you said, both when i knew there was no sound and when i set an alarm. I'm not quite sure if the alarm is what retriggered the sound, or if it was pressing the speaker but my sound appears to work again =)
Thanks so much!
Hey,
Is there a perma fix to this its happened to me twice today haha
mchimney said:
Hey,
Is there a perma fix to this its happened to me twice today haha
Click to expand...
Click to collapse
It's a hardware problem, so I think the best fix would be to exchange it for a new one through your local AT&T store or an AT&T warranty center.
Sorry to keep brining this up.
It seems like my sound only cuts out when sound is being played (naturally). But if i press the app draw icon to make that little pop noise over and over, the sound doesn't seem to cut out. If i talk on the phone, or play a ringtone it does.
Maybe it's software for me?
Could be. You try rebooting yet? Other than that I guess the only way to know would be reflash the rom or go back to stock and test.
newter55 said:
Could be. You try rebooting yet? Other than that I guess the only way to know would be reflash the rom or go back to stock and test.
Click to expand...
Click to collapse
yea i've reflashed 2 roms now with the same troubles. Although i haven't tried it on stock, gonna test that out now

no sound from external speaker

Hello everyone.I'm having a problem with no sound coming from the ext. speaker.I was running Firefly 2.0.5 and Suckerpunch build #28 kernel.Out of the blue today,sound just stopped working,no ringtone,no media sound.There is sound coming from the earpiece,just not speaker.I've odin back to stock JF6 and master cleared but still no sound.I'm pretty sure now that it's a hardware issue,but just wanted a couple of opinions before I send it back for warranty.Any help or advice is greatly appreciated.Thanks in advance.
I've been running that same combo. No sound issues here.
I'm on board with the hardware issue.
nickm50 said:
I've been running that same combo. No sound issues here.
I'm on board with the hardware issue.
Click to expand...
Click to collapse
That's what I'm afraid of,but part of me has already known it is hardware,since JF6 yields no sound.Thanks for replying!Guess I'll send it in....
physically push the speaker down some..worked for me and others
mathur.3 said:
physically push the speaker down some..worked for me and others
Click to expand...
Click to collapse
From what i've read, this is the "official" fix.
Take the back off, battery out, then "thump" the area under the battery. Believe it or not, that's really it.
I had the speaker not running out of the blue. When I was putting back my phone in the original config for a return to ATT, it started to work again for 2 hours, then stopped, then restarted and now it has been working for 2 days.
I am glad to see it's not an isolated problem and that there is an "official" fix.
Dropped
By any chance have you dropped your phone? Salesperson at BB dropped my new Cappy while installing a Zagg screen protector. On day 2 I had to go back to BB with no sound. The salesperson pushed down on the speaker and then it worked! I fussed enough at him to get another new Cappy! I haven't dropped this one yet!
It worked, but as soon as i play some sound it went silent again.
Yeah, my phone had a few history violent drop on the ground. this sucks.

[Q] No Sound from my I9000, fix?

I'm really hoping someone can help with this, because it is driving me insane! I will try to keep this as brief as possible, but feel free to hit me with questions.
So 2nd hand Samsung Galaxy S I9000. I have had issues. At first the home button didn't work so I had to get the screen replaced. After this I installed DarkyRom v10.2.2 Extreme Edition TouchWiz4.
After I installed the Rom the sound went (can't remember if it was instantly after the install, it may have been, but I suspect not. It may have been after a day or 2. No longer). The sound worked through the headphone socket, but would not come out of the speakers. I figured that it thought that the headset was plugged in. I installed Cyanogen Mod (as it has the headphone indicator) and lo, there it was. Headset indicator was on, despite not being plugged in. Tried some fixes (compressed air into the headset socket, plugging in and removing headphones). No dice.
Took it to a repair centre, and they fixed it. BUT, when it came back, the LEDs lit up whenever the screenlock was engaged. They looked at it again and said that it was a problem with the mainboard and wasn't fixable. Got into quite an argument with them as the LED problem did not exist prior to taking the phone in, so they agreed the headset repair for free. I am not convinced of their honesty nor that they actually replaced anything.
Obviously quite annoyed at this point, as I basically now have a battery drain. Anyhow, decide to reflash it again, see if it fixes it, so I flash DarkRom 10.2 Resurrection Edition. OMG The LED problem is fixed. Sound still works at this stage.
I then flash DarkyRom v10.2.2 Extreme Edition TouchWiz4 again. Boots up. THE DAMN SOUND HAS STOPPED WORKING AGAIN! I have not plugged headphones into it, so it cannot be the jack socket. I have only just brought the phone home again.
I have reflashed back to DarkRom 10.2 Resurrection Edition and I still have no sound. I am now thinking this may be a problem with the TouchWiz4 Rom, as I am at a complete loss why the sound would have gone between the Resurrection to the Extreme edition. I haven't put Cyanogen back on, but I am pretty certain that it will tell me that the headset is plugged in.
Does anyone have any idea what I can do to get sound back on my phone, because I am basically back to having a useless brick? I have tried searching but cannot find anyone asking a similar question.
Many thanks, and apologies in advance if I have broken any n00b rules! If any further information is required, fire away.
Cheers
torz77
Ok. I have done nothing since posting this message and now the sound just works again. I'm not going to risk reflashing again, but if anyone has any ideas why I am having this issue then I would like to hear it, because I am not convinced that the problem is going to go away for good!
Hello again!
As I suspected, this problem has not gone away.
I still have not plugged anything into the headphone socket, so I think that can be ruled out as an issue.
The sound has gone on it twice now, since my post. The first time I took it out of vibrate mode and enabled sound. I noticed that the keypad wasn't clicking. Tested it, yep. Stuck in headset mode again.
I went to power down the phone, and noticed that when I hit reboot the keyboard click had returned. When it rebooted sound was back on.
The second time, I was playing the ultra-lame App ARShooter. Sound went off midway through playing it. Again, I heard the keyboard click comeback when I hit the reboot option when powering down.
Sound came back again.
There is clearly something wrong with this phone, and I would love to know how to fix it, or if it's even possible, or where I should even start looking. If anyone has any ideas of what is causing this problem, then please let me know.
Thanks again!
Flashing back to stock?
Hi there.After one and a half month i noticed that the one speaker of the headphone provided inside the i9000 package was not working.Also the i could barely hear what was the other person was saying.I tried a normal headphone with the simple 3.5 audio jack(no mic) and it worked fine.Also i used it in the car and stereo works fine,but if i put a 3way 3.5jack then it doesnt really worked.I flashed a 2.3.4 simple honey rom but it didnt work .I tried to go to the secret codes menu using *#*#197328640#*#* but the AUDIO directory is not opening!I tried pressing on it and typing {5} (it the number of the directory) but it doesnt open whatever i do.I tried voodoo and although it works wonderfull at playing music i still cant use the mic+headphones that came with samsung or another one i bought to check if the first is faulty.Now i want to revert back to stock so i can take it to the samsung shop for repair;What drivers do i need and what do i do to take it bac kto stock? stock rom that came with my phone was xwjvi 2.3.3
Thank you!

Nexus 6 no sound

Hi all, after sending my LG G3 back because of endless problems, poor battery etc I decided to go back to the Nexus line after the 4 and 5 being so reliable to me.
Now, my Nexus 6 is barely 4 days old and the sound has packed up?
There are no in app sounds, Facebook videos, Chrome, YouTube, Netflix etc etc all don't have sound.
I have notification sounds, and when I push "volume up" to increase notification volume i get the maximum "beep" but there is a huge delay?
Had a quick google, seems to be a problem with the Nexus 10 and Lollipop but nothing really shows up about the 6?
Any ideas?
Looks like this one might have to go back too :/
EDIT
I have done a factory reset which hasn't fixed it.
Not to would obvious, but youve checked media volume in settings > sounds and notifications?
Yes, it is at maximum.
Sounds faulty perhaps
http://forum.xda-developers.com/showthread.php?t=3021108
No sound
And guess what? My new phone will be here tomorrow, so I backed up my media with the wugfresh tool, rebooted and my sound is back. Weird, huh?
FYI had same problem. No media volume, only volume was ring tone and alarm I hear sound. Also phone calls no volume, only on speaker. Unfortunately how i had this problem was my phone got wet. My phone started to work only after 4 days. So maybe time is what it needs
Funny, I had the same problem, still have I should say, but when off the case, it works fine... Wonder why... Two different cases do that, the third one does not.
9wire said:
http://forum.xda-developers.com/showthread.php?t=3021108
No sound
And guess what? My new phone will be here tomorrow, so I backed up my media with the wugfresh tool, rebooted and my sound is back. Weird, huh?
Click to expand...
Click to collapse
See you again! Did you just use the new replacement and shipped back the old one??
Naruto101 said:
FYI had same problem. No media volume, only volume was ring tone and alarm I hear sound. Also phone calls no volume, only on speaker. Unfortunately how i had this problem was my phone got wet. My phone started to work only after 4 days. So maybe time is what it needs
Click to expand...
Click to collapse
Oh God. My case is identical to you! I washed it and only ringtone, no media volume... Wonder if I ask for a replacement or just wait for 4 days...
dkm911 said:
See you again! Did you just use the new replacement and shipped back the old one??
Oh God. My case is identical to you! I washed it and only ringtone, no media volume... Wonder if I ask for a replacement or just wait for 4 days...
Click to expand...
Click to collapse
Ya so my phone stopped working, I didn't mention that it got wet or anything, and Google play preauth my cc and send me a new one and I returned the defective one. And they took the pre auth off
Naruto101 said:
Ya so my phone stopped working, I didn't mention that it got wet or anything, and Google play preauth my cc and send me a new one and I returned the defective one. And they took the pre auth off
Click to expand...
Click to collapse
I thought your phone got wet in that case.
I also consulted with Google technical support, he asked me to boot in safe mode and it didn't work at all. Now I am waiting for the shipment of replacement. Did you get a brand new Nexus 6 instead of refurbished one, right? Hopefully it may just be the issue of that "first batch".
dkm911 said:
See you again! Did you just use the new replacement and shipped back the old one??
Oh God. My case is identical to you! I washed it and only ringtone, no media volume... Wonder if I ask for a replacement or just wait for 4 days...
Click to expand...
Click to collapse
dkm911 said:
I thought your phone got wet in that case.
I also consulted with Google technical support, he asked me to boot in safe mode and it didn't work at all. Now I am waiting for the shipment of replacement. Did you get a brand new Nexus 6 instead of refurbished one, right? Hopefully it may just be the issue of that "first batch".
Click to expand...
Click to collapse
It did but I didn't mention that to google. They said it was refurbished but it was in a brand new box with new accessories, so I don't think so.
Naruto101 said:
It did but I didn't mention that to google. They said it was refurbished but it was in a brand new box with new accessories, so I don't think so.
Click to expand...
Click to collapse
Yep! I did not tell Google as well. Really? So there is no indication on the box showing it's a refurbished device? What is the produce date of your replacement on the box? I did ask him if Google was going to send me a new one, and he said yes. However, I am gonna check with their customer support later if it's refurbished. Thanks for your information!
OK, so it turns out mine is to do with the headphone jack, maybe the software is buggy? But if I plug it in and take it out the sound comes back. The port is clean, so unsure why it is doing it? Oddly I have discovered that while it is having its issue with the sound, the google now voice keeps popping up as if I have said "ok google" (which is turned off?)
Hasn't done it for a while now though, will see if 5.1 cures any of the problems.
DavidVanstone said:
OK, so it turns out mine is to do with the headphone jack, maybe the software is buggy? But if I plug it in and take it out the sound comes back. The port is clean, so unsure why it is doing it? Oddly I have discovered that while it is having its issue with the sound, the google now voice keeps popping up as if I have said "ok google" (which is turned off?)
Hasn't done it for a while now though, will see if 5.1 cures any of the problems.
Click to expand...
Click to collapse
THANK YOU!! Started having this issue with my N6 earlier in the week. I'm using PureNexus ROM 7.1 and thought the issue had to do with a recent update, like maybe I screwed up flashing it or something. Re-flashed it several times trying different things and nothing worked. Was starting to get pretty frustrated with the whole ordeal but plugging in the headphone jack worked like a charm.
TheBassDude said:
THANK YOU!! Started having this issue with my N6 earlier in the week. I'm using PureNexus ROM 7.1 and thought the issue had to do with a recent update, like maybe I screwed up flashing it or something. Re-flashed it several times trying different things and nothing worked. Was starting to get pretty frustrated with the whole ordeal but plugging in the headphone jack worked like a charm.
Click to expand...
Click to collapse
I work with metal and drills and stuff...
I have noticed that bits of metal between my case and my phone seem to make my phone think the headphones are plugged in...

[SOLVED] Speakers suddenly dead!

Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists. The odd thing is that both the earpiece and the speaker are affected at the same time. Are they connected to each other?
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
backslashV said:
Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists.
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
Click to expand...
Click to collapse
Hello had the same bug super user app libs was away no root from here to now did nothing.reflashed super su, without​ super user app like supersu or magisk it dont work for me. hope i can help.
Another question, some times i turn on my display an for 3 sec i had more than max brightness, like a sun, no auto adjust always 20%, may the old nexus now die hard, hope not
Before I opened the phone, I'd boot to safe mode and see if things work. If they do, reboot and see if the problem comes back. Booting into safe mode disables all unnecessary apps, clears caches and resets settings to default. Sometimes that resolves your problem and on reboot things are working again.
ktmom said:
Before I opened the phone, I'd boot to safe mode and see if things work. If they do, reboot and see if the problem comes back. Booting into safe mode disables all unnecessary apps, clears caches and resets settings to default. Sometimes that resolves your problem and on reboot things are working again.
Click to expand...
Click to collapse
Thank you for your response. I forgot to mention I already booted to safe mode but it didn't make a difference.
backslashV said:
Thank you for your response. I forgot to mention I already booted to safe mode but it didn't make a difference.
Click to expand...
Click to collapse
So I guess it sounds like hardware. You might take s close look and see if there is damage/dirt in the jack making the device think the headphones are connected. The pin is easily bent and wears so it's probably just that. ifixit has a repair guide.
Alternatively, you might consider Bluetooth headphones [emoji4]
ktmom said:
So I guess it sounds like hardware. You might take s close look and see if there is damage/dirt in the jack making the device think the headphones are connected. The pin is easily bent and wears so it's probably just that. ifixit has a repair guide.
Alternatively, you might consider Bluetooth headphones [emoji4]
Click to expand...
Click to collapse
Thanks. I don't think it's the jack issue because I installed an app that shows a headphone icon in the status bar when a headphone is plugged in and it doesn't show it when nothing is connected.
Do you know why both speakers ceased functioning at the same time AND if there is a way for me to direct audio to only one of them, either the earpiece or the speaker, to see if one or both
are dead?
wow. I reverted back to an earlier build from Feb and now it's working. Very interesting.
speakers
backslashV said:
Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists. The odd thing is that both the earpiece and the speaker are affected at the same time. Are they connected to each other?
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
Click to expand...
Click to collapse
First, sorry to hear about your problem. But, I am actually happy to see this up at xda. Tell you why. I purchased a uesd nexus 6 from a seller on ebay. Description was everythings works. Pics showed it was in excellent condition.
Problem was when it arrived. I discovered the top speaker was trash. Total robot like voice. Of course seller denied any knowledge of it. My option was to return it to him. But judging from the way he spoke to me. I could tell it was going to be a fight. There is no way he did not know about this. I wound up eating the phone and am currently awaiting a new top speaker. So, please dont forget to ask about speakers if buying used. My concern was body and screen. I never thought to ask about speakers and I never thought there would be crooks like him. Wrong...
backslashV said:
wow. I reverted back to an earlier build from Feb and now it's working. Very interesting.
Click to expand...
Click to collapse
It is interesting. Is it possible you had a mismatch between kernel and security updates? "Newer" kernel on "older" ROM? Or vice versa. The difference doesn't have to be more than one has a security update that the other didn't.
ktmom said:
It is interesting. Is it possible you had a mismatch between kernel and security updates? "Newer" kernel on "older" ROM? Or vice versa. The difference doesn't have to be more than one has a security update that the other didn't.
Click to expand...
Click to collapse
More like mismatched or corrupted libs or drivers
Know this is an older thread, but just figured I'd post what I found regarding a similar issue I had. My phone basically took a 3 second dunk in the sink. Everything seemed fine the first hour or two, then the speakers stopped working. However, it seems like the speakers failing is some kind of water damage failsafe or something. The solution is just to turn your phone off and on around 5 times (I can't remember the exact number, but once or twice won't cut it), and you will have the speakers return to normal. Not sure if the OP had the same issue, but just an idea in case something similar happens to others.
Bumping an old thread but I had this same issue and had to flash back to previous builds. I stopped updating my phone around Jan/Feb. Tried to update to the Aug 7.1.1 build and the same thing happened again. I didn't try the turn on and off 5+ times, I'm just once again restoring my Jan/Feb build.
Can anyone else confirm this "fix" or has this same problem?
I'd boot to safe mode first. If it works then, it has something to do with an app, your app restore process or something like that.

Categories

Resources