Nexus 6 no sound - Nexus 6 Q&A, Help & Troubleshooting

Hi all, after sending my LG G3 back because of endless problems, poor battery etc I decided to go back to the Nexus line after the 4 and 5 being so reliable to me.
Now, my Nexus 6 is barely 4 days old and the sound has packed up?
There are no in app sounds, Facebook videos, Chrome, YouTube, Netflix etc etc all don't have sound.
I have notification sounds, and when I push "volume up" to increase notification volume i get the maximum "beep" but there is a huge delay?
Had a quick google, seems to be a problem with the Nexus 10 and Lollipop but nothing really shows up about the 6?
Any ideas?
Looks like this one might have to go back too :/
EDIT
I have done a factory reset which hasn't fixed it.

Not to would obvious, but youve checked media volume in settings > sounds and notifications?

Yes, it is at maximum.

Sounds faulty perhaps

http://forum.xda-developers.com/showthread.php?t=3021108
No sound
And guess what? My new phone will be here tomorrow, so I backed up my media with the wugfresh tool, rebooted and my sound is back. Weird, huh?

FYI had same problem. No media volume, only volume was ring tone and alarm I hear sound. Also phone calls no volume, only on speaker. Unfortunately how i had this problem was my phone got wet. My phone started to work only after 4 days. So maybe time is what it needs

Funny, I had the same problem, still have I should say, but when off the case, it works fine... Wonder why... Two different cases do that, the third one does not.

9wire said:
http://forum.xda-developers.com/showthread.php?t=3021108
No sound
And guess what? My new phone will be here tomorrow, so I backed up my media with the wugfresh tool, rebooted and my sound is back. Weird, huh?
Click to expand...
Click to collapse
See you again! Did you just use the new replacement and shipped back the old one??
Naruto101 said:
FYI had same problem. No media volume, only volume was ring tone and alarm I hear sound. Also phone calls no volume, only on speaker. Unfortunately how i had this problem was my phone got wet. My phone started to work only after 4 days. So maybe time is what it needs
Click to expand...
Click to collapse
Oh God. My case is identical to you! I washed it and only ringtone, no media volume... Wonder if I ask for a replacement or just wait for 4 days...

dkm911 said:
See you again! Did you just use the new replacement and shipped back the old one??
Oh God. My case is identical to you! I washed it and only ringtone, no media volume... Wonder if I ask for a replacement or just wait for 4 days...
Click to expand...
Click to collapse
Ya so my phone stopped working, I didn't mention that it got wet or anything, and Google play preauth my cc and send me a new one and I returned the defective one. And they took the pre auth off

Naruto101 said:
Ya so my phone stopped working, I didn't mention that it got wet or anything, and Google play preauth my cc and send me a new one and I returned the defective one. And they took the pre auth off
Click to expand...
Click to collapse
I thought your phone got wet in that case.
I also consulted with Google technical support, he asked me to boot in safe mode and it didn't work at all. Now I am waiting for the shipment of replacement. Did you get a brand new Nexus 6 instead of refurbished one, right? Hopefully it may just be the issue of that "first batch".

dkm911 said:
See you again! Did you just use the new replacement and shipped back the old one??
Oh God. My case is identical to you! I washed it and only ringtone, no media volume... Wonder if I ask for a replacement or just wait for 4 days...
Click to expand...
Click to collapse
dkm911 said:
I thought your phone got wet in that case.
I also consulted with Google technical support, he asked me to boot in safe mode and it didn't work at all. Now I am waiting for the shipment of replacement. Did you get a brand new Nexus 6 instead of refurbished one, right? Hopefully it may just be the issue of that "first batch".
Click to expand...
Click to collapse
It did but I didn't mention that to google. They said it was refurbished but it was in a brand new box with new accessories, so I don't think so.

Naruto101 said:
It did but I didn't mention that to google. They said it was refurbished but it was in a brand new box with new accessories, so I don't think so.
Click to expand...
Click to collapse
Yep! I did not tell Google as well. Really? So there is no indication on the box showing it's a refurbished device? What is the produce date of your replacement on the box? I did ask him if Google was going to send me a new one, and he said yes. However, I am gonna check with their customer support later if it's refurbished. Thanks for your information!

OK, so it turns out mine is to do with the headphone jack, maybe the software is buggy? But if I plug it in and take it out the sound comes back. The port is clean, so unsure why it is doing it? Oddly I have discovered that while it is having its issue with the sound, the google now voice keeps popping up as if I have said "ok google" (which is turned off?)
Hasn't done it for a while now though, will see if 5.1 cures any of the problems.

DavidVanstone said:
OK, so it turns out mine is to do with the headphone jack, maybe the software is buggy? But if I plug it in and take it out the sound comes back. The port is clean, so unsure why it is doing it? Oddly I have discovered that while it is having its issue with the sound, the google now voice keeps popping up as if I have said "ok google" (which is turned off?)
Hasn't done it for a while now though, will see if 5.1 cures any of the problems.
Click to expand...
Click to collapse
THANK YOU!! Started having this issue with my N6 earlier in the week. I'm using PureNexus ROM 7.1 and thought the issue had to do with a recent update, like maybe I screwed up flashing it or something. Re-flashed it several times trying different things and nothing worked. Was starting to get pretty frustrated with the whole ordeal but plugging in the headphone jack worked like a charm.

TheBassDude said:
THANK YOU!! Started having this issue with my N6 earlier in the week. I'm using PureNexus ROM 7.1 and thought the issue had to do with a recent update, like maybe I screwed up flashing it or something. Re-flashed it several times trying different things and nothing worked. Was starting to get pretty frustrated with the whole ordeal but plugging in the headphone jack worked like a charm.
Click to expand...
Click to collapse
I work with metal and drills and stuff...
I have noticed that bits of metal between my case and my phone seem to make my phone think the headphones are plugged in...

Related

[Q] Strange Ringtone And General Phone Issue

Ok, first off I just want to say I have searched around the forums for a similar problem in hopes for a solution and to avoid reposting a question.
For information about my phone, see below the problem description.
Here is the problem:
This just started today, the phone will not play any ringtone or notification sound. I can confirm the speaker itself still works by playing music or choosing ringtones. Alarms do still work, just not call tones or notification tones(even using default ones).
Now that is only part of the problem, along with that, is the fact that when a text message is received, I can view it and dismiss it (Using Handcent as Default). But 30 seconds to a minute after getting the message, or usually while replying to it, the screen will go black and the capacitive buttons stay lit up. No button presses are registered and the only way to gain access into the phone is by removing the battery and putting it back in.
I am also not getting every message sent to me, some will come through while others don't.
Another unrelated issue:
If I wait an extended time between listening to music, usually 20+ hours, for the first minute or so I hear a little bit of static and then it clears up and doesn't happen until the next day.
Info about the phone:
I bought the phone new on eBay at the end of September, the 28th.
The only modification done to it is doing the latest VooDoo lagfix from the link below(I did this within two weeks of having the phone, and it worked fine):
http://forum.xda-developers.com/showthread.php?t=784170
Aside from that, the phone is completely stock running the latest OTA update.
I am using a GoPhone SIM card that has never given me any issues before.
Kernel Version: 2.6.29 voodoo_lagfix_3.0_v1.10
Firmware: 2.1-update1
Build: ECLAIR.UCJH7
Baseband: I897UCJH7
My Background
This is only my second Android phone, coming from the myTouch 3g. I have had the same SIM card for years. Now I have the Captivate, and this is the first time it has given me this kind of problem. I have experience flashing ROM's and all that, I just wanted to wait for an official update for the Captivate to see if GPS gets improved.
I hope I have provided enough information to diagnose the problem, let me know if there is anything else you need to know and thanks for your time.
Side note if this can't be resolved with you guys:
Would I be able to call up Samsung and get a replacement from them?
codyrt said:
[*]I bought the phone new on eBay at the end of September, the 28th.
Side note if this can't be resolved with you guys:
Would I be able to call up Samsung and get a replacement from them?
Click to expand...
Click to collapse
Probably why it was sold on Ebay in the first place. Just a shot in the dark, maybe the speaker connection is loose? There are a few threads about taking the phone apart if you are so inclined.
Can't see how it would be a warranty, you bought it through a third party. Could always try.
Swyping...please read slowly!
cappysw10 said:
Just a shot in the dark, maybe the speaker connection is loose?
Can't see how it would be a warranty, you bought it through a third party. Could always try.
Click to expand...
Click to collapse
I did think something like that at first, but every other sound works fine and when it is supposed to(startup sounds, games, etc.). And I would think if it's a loose connection that shaking the phone or moving it around would make sound cut out, but it doesn't.
I figured the manufacturer warranty wouldn't apply, but I have gotten warranty replacements in the past on other electronics from eBay. So maybe a little fibbing will be in order to receive another unit.
I'm thinking it is something software, I have no clue what, I haven't made any major software additions or changes since yesterday. But if all else fails I will try changing to a different ROM and if that fails, get a replacement from Samsung.
I would try flashing again.....and running that kernel....kinda makes your phone far from stock...
For some reason the issue has stopped. I only did a few things, I powered off the phone, turned it on with the 3-button combo, and then restarted the phone from that menu. After the restart, I reassigned the notification tones and ringtones to what they were(my personal choices, not system sounds) and it seems to work.
I will probably wait a few days to see if it occurs again, and if it does, I will move on to a ROM from the Dev section because I am convinced its just some apps conflicting with each other.
newter55 said:
and running that kernel....kinda makes your phone far from stock...
Click to expand...
Click to collapse
I figured that was a minor modification, so i just counted it as stock, but I see what you're saying.

[Q] No sound anymore

Hey all,
So here's what i did. I've been running perception 9.5 for a long time now with no issues until today.
I went to change my ringtone and i was selecting different ones to hear, then all of a sudden everything went quiet. I plugged the phone into the computer and the sound came back for a bit but then it went away after i tried to change the ringtone again.
Now i flashed serendipity 3.0, thinking that maybe perception borked on me, yet i still have no sound.
Any help would be great =)
Try pulling the battery cover and pressing firmly on the speaker when it occurs.. If it fixes it your speaker is coming loose at connection.
newter55 said:
Try pulling the battery cover and pressing firmly on the speaker when it occurs.. If it fixes it your speaker is coming loose at connection.
Click to expand...
Click to collapse
Thanks soo much for the reply =)
I did what you said, both when i knew there was no sound and when i set an alarm. I'm not quite sure if the alarm is what retriggered the sound, or if it was pressing the speaker but my sound appears to work again =)
Thanks so much!
Hey,
Is there a perma fix to this its happened to me twice today haha
mchimney said:
Hey,
Is there a perma fix to this its happened to me twice today haha
Click to expand...
Click to collapse
It's a hardware problem, so I think the best fix would be to exchange it for a new one through your local AT&T store or an AT&T warranty center.
Sorry to keep brining this up.
It seems like my sound only cuts out when sound is being played (naturally). But if i press the app draw icon to make that little pop noise over and over, the sound doesn't seem to cut out. If i talk on the phone, or play a ringtone it does.
Maybe it's software for me?
Could be. You try rebooting yet? Other than that I guess the only way to know would be reflash the rom or go back to stock and test.
newter55 said:
Could be. You try rebooting yet? Other than that I guess the only way to know would be reflash the rom or go back to stock and test.
Click to expand...
Click to collapse
yea i've reflashed 2 roms now with the same troubles. Although i haven't tried it on stock, gonna test that out now

No sound in earpiece, sensors not working

Today my phone randomly stopped sending sound through the normal speaker on the front, and the sensors there dont work either anymore. Everything was jolly around 3, when i made a call. Then later at 8 pm i got in the car and turned on pandora plugged into the audio jack.
When i got home, no sound in the earpiece when i made or recieved calls, I also noticed that the screen wasn't turning off when it was up against my ear like it normally did.
I noticed it was being very laggy with response to the sensor last week some time.
I've pulled the battery, did a clean install of my ROM again, (firefly) flicked the back of it, rebooted many times, charge it up, shook it violently, nothing seems to work.
Sound comes out of everywhere else on the phone with no troubles. The sensor no longer works at all, it's set to auto bright and now it will never change.
I've also tried doing a factory data wipe, and a data wipe in CWM recovery.
Craptivate is fail again.
Anyone have any experience with both the speaker AND the sensor being out at the same time
Sounds like faulty hardware...flash to stock. If it's still broke get a replacement...
Man, if motoblur wasn't such garbage i'd get an atrix. Maybe i'll switch to tmobile and get the G2x
What's best way to flash back to stock, odin?
Yup. thor's father.
joshka89 said:
Man, if motoblur wasn't such garbage i'd get an atrix. Maybe i'll switch to tmobile and get the G2x
Click to expand...
Click to collapse
Get a launcher.
sepherian said:
Get a launcher.
Click to expand...
Click to collapse
won't change the terrible way it stores contact information or all the junk in it.
Are there any ROMs for it yet? It's still pretty new but I thought I heard something about one
Had this same problem. I was about to reflash but stumbled on the solution. For some reason the phone got stuck in headphone mode. Anyway, when in call simply mute then un-mute. Hope this works for you.

[Q] T-Mobile D9592 No sound or mic.

So, fist time post.
Anyway, a friend of mine gave me his Flex the other day. He was upset because he couldn't get the sound/audio to work and no one could hear him on his end, showing his mic wasn't working (first time this has happened). After tinkering around for a bit (cleaning over and over), trying everything I could, even downgrading it from 4.4.2 to 4.2.2 to see if it was a software problem. Still nothing. Yet, when a headset or just normal headphones are plugged in everything works fine.
So, after all of that we took it in and they said it wasn't a hardware problem, but they couldn't find a solution and they couldn't replace the handset with his warranty already expired. So, I was hoping there was someone here who could help me. I was thinking maybe if there was a software problem I didn't catch if installing a custom rom on it would help. I was hoping to hopefully get some insight before going to that.
Also, sorry if this is in the wrong section, still new here.
There are no "custom" per say ROMs besides the cm11 one Playfulgod and I have posted in the dev section. If you're on 4.2.2 download Playfulgod's cm11. But it doesn't stay booted and there is no data. Download mine ,which is only Playfulgod's cm that I've modified to boot with 4.4, and the is no sound but it has data and stable boot. I don't suggest either one as your fix though. If you flash the stock 4.2.2 or the stock 4.4.2 software to it and there still is no sound except through the headphone jack then I can't imagine it not being a hardware issue. I mean it pretty much has to be a hardware issue.
And besides the kats at these stores selling you the phones or answering your questions, stereotypically no smarter about the devices than any other 20 year old that has googled and memorized the specs of the phones. They know specs and sales pitches. Other wise they have to revert to the computer and go through a series of elimination questions to diagnose your issue. Ive even had to show one rep how to use lg PC suite to flash his g2 back to stock. And that's the standard issue software that we all have.
My best guess on your issue is the device could have been dropped or damaged in some way that has loosened or broken a connection or part inside rendering the speaker useless. But that's my opinion.
Well I don't think it's been dropped. At least he said he didn't drop it. After pulling it apart I made sure everything was in the right place and nothing was shorted out or disconnected. So I'll probably send it into a repair shop to see if they can do anything with it. Though a headset would probably just be the better way to go, it's just an inconvenience.
Notabelic said:
Well I don't think it's been dropped. At least he said he didn't drop it. After pulling it apart I made sure everything was in the right place and nothing was shorted out or disconnected. So I'll probably send it into a repair shop to see if they can do anything with it. Though a headset would probably just be the better way to go, it's just an inconvenience.
Click to expand...
Click to collapse
Absolutely. I would hate to have to through in my ear buds every time I had to answer a call
Well after installing Master Volume Control, I have been able to test that the speaker does in fact work. But no sounds of any kind aside from voice call, work, the normal beep you get when using the volume rockers. This is starting to drive me crazy.
might have solution
Just received my refurbished flex phone, realized no sound from speaker. Popped the back off a couple times, suddenly I hear sound! The cable over the battery when lifted and remove the crease caused by shape of battery removed, speaker now works! I hope this helps you. Best of luck.
Notabelic said:
So, fist time post.
Anyway, a friend of mine gave me his Flex the other day. He was upset because he couldn't get the sound/audio to work and no one could hear him on his end, showing his mic wasn't working (first time this has happened). After tinkering around for a bit (cleaning over and over), trying everything I could, even downgrading it from 4.4.2 to 4.2.2 to see if it was a software problem. Still nothing. Yet, when a headset or just normal headphones are plugged in everything works fine.
So, after all of that we took it in and they said it wasn't a hardware problem, but they couldn't find a solution and they couldn't replace the handset with his warranty already expired. So, I was hoping there was someone here who could help me. I was thinking maybe if there was a software problem I didn't catch if installing a custom rom on it would help. I was hoping to hopefully get some insight before going to that.
Also, sorry if this is in the wrong section, still new here.
Click to expand...
Click to collapse

[SOLVED] Speakers suddenly dead!

Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists. The odd thing is that both the earpiece and the speaker are affected at the same time. Are they connected to each other?
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
backslashV said:
Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists.
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
Click to expand...
Click to collapse
Hello had the same bug super user app libs was away no root from here to now did nothing.reflashed super su, without​ super user app like supersu or magisk it dont work for me. hope i can help.
Another question, some times i turn on my display an for 3 sec i had more than max brightness, like a sun, no auto adjust always 20%, may the old nexus now die hard, hope not
Before I opened the phone, I'd boot to safe mode and see if things work. If they do, reboot and see if the problem comes back. Booting into safe mode disables all unnecessary apps, clears caches and resets settings to default. Sometimes that resolves your problem and on reboot things are working again.
ktmom said:
Before I opened the phone, I'd boot to safe mode and see if things work. If they do, reboot and see if the problem comes back. Booting into safe mode disables all unnecessary apps, clears caches and resets settings to default. Sometimes that resolves your problem and on reboot things are working again.
Click to expand...
Click to collapse
Thank you for your response. I forgot to mention I already booted to safe mode but it didn't make a difference.
backslashV said:
Thank you for your response. I forgot to mention I already booted to safe mode but it didn't make a difference.
Click to expand...
Click to collapse
So I guess it sounds like hardware. You might take s close look and see if there is damage/dirt in the jack making the device think the headphones are connected. The pin is easily bent and wears so it's probably just that. ifixit has a repair guide.
Alternatively, you might consider Bluetooth headphones [emoji4]
ktmom said:
So I guess it sounds like hardware. You might take s close look and see if there is damage/dirt in the jack making the device think the headphones are connected. The pin is easily bent and wears so it's probably just that. ifixit has a repair guide.
Alternatively, you might consider Bluetooth headphones [emoji4]
Click to expand...
Click to collapse
Thanks. I don't think it's the jack issue because I installed an app that shows a headphone icon in the status bar when a headphone is plugged in and it doesn't show it when nothing is connected.
Do you know why both speakers ceased functioning at the same time AND if there is a way for me to direct audio to only one of them, either the earpiece or the speaker, to see if one or both
are dead?
wow. I reverted back to an earlier build from Feb and now it's working. Very interesting.
speakers
backslashV said:
Hello,
Both the earpiece and the other speaker suddenly stopped working on my nexus 6. I am suspecting it is a hardware issue since I performed a hard reset but the issue still persists. The odd thing is that both the earpiece and the speaker are affected at the same time. Are they connected to each other?
Is there any way I can make sure that this is indeed a hardware issue before cracking open the phone?
Thanks
Click to expand...
Click to collapse
First, sorry to hear about your problem. But, I am actually happy to see this up at xda. Tell you why. I purchased a uesd nexus 6 from a seller on ebay. Description was everythings works. Pics showed it was in excellent condition.
Problem was when it arrived. I discovered the top speaker was trash. Total robot like voice. Of course seller denied any knowledge of it. My option was to return it to him. But judging from the way he spoke to me. I could tell it was going to be a fight. There is no way he did not know about this. I wound up eating the phone and am currently awaiting a new top speaker. So, please dont forget to ask about speakers if buying used. My concern was body and screen. I never thought to ask about speakers and I never thought there would be crooks like him. Wrong...
backslashV said:
wow. I reverted back to an earlier build from Feb and now it's working. Very interesting.
Click to expand...
Click to collapse
It is interesting. Is it possible you had a mismatch between kernel and security updates? "Newer" kernel on "older" ROM? Or vice versa. The difference doesn't have to be more than one has a security update that the other didn't.
ktmom said:
It is interesting. Is it possible you had a mismatch between kernel and security updates? "Newer" kernel on "older" ROM? Or vice versa. The difference doesn't have to be more than one has a security update that the other didn't.
Click to expand...
Click to collapse
More like mismatched or corrupted libs or drivers
Know this is an older thread, but just figured I'd post what I found regarding a similar issue I had. My phone basically took a 3 second dunk in the sink. Everything seemed fine the first hour or two, then the speakers stopped working. However, it seems like the speakers failing is some kind of water damage failsafe or something. The solution is just to turn your phone off and on around 5 times (I can't remember the exact number, but once or twice won't cut it), and you will have the speakers return to normal. Not sure if the OP had the same issue, but just an idea in case something similar happens to others.
Bumping an old thread but I had this same issue and had to flash back to previous builds. I stopped updating my phone around Jan/Feb. Tried to update to the Aug 7.1.1 build and the same thing happened again. I didn't try the turn on and off 5+ times, I'm just once again restoring my Jan/Feb build.
Can anyone else confirm this "fix" or has this same problem?
I'd boot to safe mode first. If it works then, it has something to do with an app, your app restore process or something like that.

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