This morning, a housemate's well-charged Motorola RAZR XT 910 froze and turned off. It has not turned on since. She found it a little wet on the inside, something which we can only explain as an effect of the humidity, as she takes great care of her phone. We carefully pried the screen apart to dry it out, and managed that with no trouble. We broke nothing, as far as hardware is concerned, but it still didn't work.
After it turned off, it turned on a red light. Later on, the light was a blinking red one. When the phone was connected to the computer, it turned on a white one as usual. Other than that, it has done nothing.
We've tried reboots soft and hard, as the phone had been freezing frequently (apparently a common problem), specifically the following:
pressing the power button for 30 seconds
pressing the power button and volume up (+) button for 10 seconds
pressing the power button and volume down (-) button for 10 seconds
pressing the power button, volume up (+) and volume down (-) for 10 seconds
None of them have worked so far, and all have been tried multiple times. Another trick I've read about is to remove the SIM card for about 5 minutes before replacing it and trying to turn on your phone. No luck with that, either. Does anybody have any suggestions on what else we could try?
XT 910 != RAZR i
A.Camacho said:
This morning, a housemate's well-charged Motorola RAZR XT 910 froze and turned off. It has not turned on since. She found it a little wet on the inside, something which we can only explain as an effect of the humidity
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Click to collapse
what country are you in?
@craftyguy: Sorry. This subforum was the one returned by the forum's search engine. I'm not very familiar with the line of products. Which forum should I have posted this in? The other ones I see are the Droid RAZR forums. Are those it? Do we have to call a moderator to move this thread, or is there some tool for doing that I'm not noticing?
@alpha beta gaga: I'm in Puerto Rico. The phone's user spends plenty of time inside air conditioners, which is how we came up with the explanation.
Related
okay so when my n1 is in sleep, it takes like 3 tries to wake it up. The first time I press the unlock button the unlock screen comes and then goes back to sleep instantly. The second time the lights for the back menu home and search light up and that's it. the third time it works. I'm on froyo. anyone else with this problem?
I have a similar issue.
Sometimes just the capacitive buttons light up and not the screen. I have to make 2 or 3 tries to get it to turn on. Its rare, but its there. It only happened on 2.2.
ok good, me too!
was just looking for this topic.
mine doesnt always turn anything on at all. sometimes the light go on, others nothing. Also trying to turn off the phone is hard as it sleeps straight away with out opening up the power menu.
I have a stock N1, which recently updated to Froyo, with the same problem.
any ideas would be great!
cheers,
lorin.bute said:
I have a similar issue.
Sometimes just the capacitive buttons light up and not the screen. I have to make 2 or 3 tries to get it to turn on. Its rare, but its there. It only happened on 2.2.
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Click to collapse
Also happens on CM 5.0.7.1.
i think it may be a hardware button issue.
I have tried turning mine off (had to pull the battery out) and then to turn it on.
It should turn on readily as it has nothing to do with the OS at that point.
any ideas?
No HW button issue described. HW button works - if it didn't, lights wouldn't go on. It's a wrong reaction on the button, at least that's what OP describes (and me too).
Your N1's power button is dying, it's a known HARDWARE issue. I experienced all of that what you may think a software bug, nut dear friends, prepare to meet HTC or Google for warranty. My N1's power button is dead, I couldn't swap for a new one because I bought it in my country where no official distributor for N1 yet. Sad!
ps: you may try to search for "N1 power button" and see there are more and more reports about this problem.
I've read more than one or two threads on power button issues, and I know what I'm talking about. My power button DOES power up the phone when the battery is taken off the first shot, it DOES wake the phone from standby, it DOES register long presses - there was even one time when a second press was long, and suddenly the screen woke up with power menu, while the first press left it dark with touch button light going on.
Doesn't look even a bit like HW to me. HW would leave the phone dead, non-responsive to touches, or create a loose touch which would translate into several touches - none of those would EVER turn into a phone being on with screen off, and suddenly snapping back to screen on when the SCREEN is touched several times.
Could be your cpu was too busy to accept any inputs.
I have a thread about it here:
http://forum.xda-developers.com/showthread.php?t=692874
Take your time! As for me, I'm using my N1 for 3 months now for the power button to completely dead with everyday use (I didn't use any app to trackball-wake).
As I said, all the things you are yelling I have been through. And I, too, thought it was software problem.
I tried both MCR and Cya with no hope.
Good luck!
ps: One of my friend just told me about his N1's power button issue right after hearing me telling about mine.
This sucks
anyone know where i can buy a new button??
Corrupt SD Card
I had the same issue. I'd press the power button, the bottom four buttons would light up but no screen wake. Only way to get out of it was to pull the battery. It would happen maybe 30-40% of the time. (Nexus One Froyo FRF72)
I think it was due to a corrupt MicroSD card. I recently installed a 32gb card and put some music on it using songbird and possibly didn't safely remove. That's when I started getting issues. Removed the SD card completely and it worked fine. Changed back to the old card and no issues. Then formatted the 32gb and tried again, worked fine. Then I tried to transfer more music, there was an error and I got the same problem. (Cheap ebay card from Hong Kong, that'll teach me).
Anyway, I'd be interested to know if that solved anyone else's problem, because all I see on forums are that it's a faulty power button, but that didn't seem to be the case in my situation.
Cheers,
Dylan
-Witty esoteric statement about science/technology.
Mine is doing kinda the same weird thing but a little different.
When I push the power button the screen comes on but is unresponsive to touch. If I press the power button again the screen dims and then turns off, the home keys light up and then the trackball glows white. The phone then does not respond to the power button for around 10 secs and repeats this behavior 4 or 5 times until it actually starts working correctly and I can swipe my finger to get to the home screen.
It usually does this after being inactive for a period of time, like after sitting overnight.
FRF91
LancherPro Beta 0.6.7.2(maybe the problem?)
jimbobalu said:
Mine is doing kinda the same weird thing but a little different.
When I push the power button the screen comes on but is unresponsive to touch. If I press the power button again the screen dims and then turns off, the home keys light up and then the trackball glows white. The phone then does not respond to the power button for around 10 secs and repeats this behavior 4 or 5 times until it actually starts working correctly and I can swipe my finger to get to the home screen.
It usually does this after being inactive for a period of time, like after sitting overnight.
FRF91
LancherPro Beta 0.6.7.2(maybe the problem?)
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Click to collapse
i have almost the same issue, although mine happened twice when i was on EPE54B but it's been far more common on FRF91
the only difference is my power will continue to turn the back light on and off no matter if the screen has already timed out or not
kobecamp2009 said:
okay so when my n1 is in sleep, it takes like 3 tries to wake it up. The first time I press the unlock button the unlock screen comes and then goes back to sleep instantly. The second time the lights for the back menu home and search light up and that's it. the third time it works. I'm on froyo. anyone else with this problem?
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Click to collapse
I have exactly the same issue. Over in the general forum, there's another thread on this issue. Many, myself included, are reporting that this problem started after the FRF91 update. Can you confirm?
rtx101 said:
Your N1's power button is dying, it's a known HARDWARE issue. I experienced all of that what you may think a software bug, nut dear friends, prepare to meet HTC or Google for warranty. My N1's power button is dead, I couldn't swap for a new one because I bought it in my country where no official distributor for N1 yet. Sad!
ps: you may try to search for "N1 power button" and see there are more and more reports about this problem.
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Read again carefully. Are you sure your hardware problem was identical to what the OP described? I've noticed a lot of people with obvious hardware problems (i.e., the power button is completely unresponsive) posting on threads like this when they actually have a different problem. It's very confusing.
britoso said:
Could be your cpu was too busy to accept any inputs.
I have a thread about it here:
http://forum.xda-developers.com/showthread.php?t=692874
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This sounds VERY promising -- thank you britoso!
PS: Are you guys getting the unresponsive unlock slider like britoso describes?
I had this problem when I first flashed CM6 yesterday. Even after wiping and reflashing it was the same. Only way to get out of the black screen was to do a soft reset, power + vol down + trackball. I finally found out that my SD card malfunctioned and was corrupt. I tried reformatting the sd card in an microsd card reader but windows said it could not be reformatted. I finally switched back to another microsd card that was working, wipe and reflashed cm6 and the problem went away. Try backing up all the data on your microsd onto your computer then reformat it and wipe then reflash to see if it works
Edit: ughhhh it just happened again, but not as bad as before, turns back on after second try... maybe i didnt press the trackball hard enough
My Nexus One doesn't shut off. Simply does not stay powered off. I hold down the power button, push Power Off, it reboots. Any other way I've used to power down the phone also just results in a reboot. I take the battery out, put it back in, it reboots. I power off from bootloader, it reboots, same from recovery.
I've searched my problem elsewhere and found little results...one topic from Google's (archived) N1 forum is unresolved, but mentioned the possibility of reverting the phone back to stock to fix this issue. It should probably be noted that I've flashed multiple ROMs since I noticed this happening...to no avail. My power button is also malfunctioning...was dropped power button down into liquid for about 1 second before I could grab it out (approx six months ago). After that, I waited about 9 hours before inserting my battery back in. Since then, my power button frequently "shorts out" and every so often comes up with the power menu dialog even though I'm not physically pressing it. Could this be why the phone doesn't shut down all the way? Thanks for any help.
Not sure if anyone encountered this, but after using my razr i for a day, the screen suddenly froze. Granted a lot of apps were running at the time. So I did a soft reset on the phone (volume down + power), and the screen shut down. But it never booted up again. I tried everything, from holding power button, volume down+power, volume down+up+power, volume up+power, even tried combinations with the camera button, but still no go. I read somewhere it might be the battery, so i tried charging it to a wall outlet for half a day, but still no go. (it was actually connected to my laptop via usb when the first screen freeze occurred). I tried googling this issue but nothing came up. The led light is at solid green the whole time. I can turn the led light off by holding the power button for a few seconds (or power button + other buttons). But as soon as I press the power button (or power button + other buttons) the green led light immediately turns on, no delay at all. it's been two days now, and I still can't figure this one out. Worst part is I'm out of the country, so I can't bring it back to a repair center. Anyone?
have you tried taking both sim and sdcard? the only thing I can think besides totaled phone
sent from the gray stuff inside muy skull
demonoid phenomenom said:
have you tried taking both sim and sdcard? the only thing I can think besides totaled phone
sent from the gray stuff inside muy skull
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Click to collapse
Yes I tried that too. Still the same. Looks like I got myself a lemon
hope u didn't unlock your bootloader, i figure that you tried keep the phone off for 1 or 2 hours and then turn it on, somewhere i readed it could work also
sent from the gray stuff inside muy skull
demonoid phenomenom said:
hope u didn't unlock your bootloader, i figure that you tried keep the phone off for 1 or 2 hours and then turn it on, somewhere i readed it could work also
sent from the gray stuff inside muy skull
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Click to collapse
yes i tried it too. still the same. looks like this is a lost cause.
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
efan3719 said:
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
Click to expand...
Click to collapse
I had a similar situation where I was toggling my nexus 4s brightness settings and when you have it at the darkest setting it is pitch black. Like there's no light on at all. I just had to hit the spot that I did before and bring the light settings back up. So maybe you can boot it up unlock it on the blank screen and two finger pull down and try pressing the light toggle?
apollohay said:
I had a similar situation where I was toggling my nexus 4s brightness settings and when you have it at the darkest setting it is pitch black. Like there's no light on at all. I just had to hit the spot that I did before and bring the light settings back up. So maybe you can boot it up unlock it on the blank screen and two finger pull down and try pressing the light toggle?
Click to expand...
Click to collapse
it was at ten percent brightness and the screen was completely unresponsive as far as i could tell. doing the power + volume up press made it reboot and return to normal.
efan3719 said:
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
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Click to collapse
Mine did that once too. Exact same thing happened. I was starting to get the feeling in my stomach where my phone had just died and then I hit a random set of buttons and saw the Google logo appear. Must be a software bug.
kingwaffle said:
Mine did that once too. Exact same thing happened. I was starting to get the feeling in my stomach where my phone had just died and then I hit a random set of buttons and saw the Google logo appear. Must be a software bug.
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Click to collapse
exactly the same here. felt like i had dropped a baby on it's head haha. i wish i knew a way to figure out what caused it.
My wife and I have been having the same issue, and I'm surprised that there's not more reports of this behavior The worst part is that I use my phone as an alarm, and the alarm won't go off if this happens in the night.
It has happened to me 3 times now, and 2 times in one day for my wife. Holding down the power button for ~20 seconds will cause the reboot, which is the good news. This morning after holding down the power button I noticed the notification light flashing red.
The phone appears to be still on, because if it happens overnight I will still see the white notification light flashing even though the screen won't turn on.
I had this problem on faux123 kernel on the second day after I got my Nexus 4.
Doesn't encounter it on franco.Kernel...
Sleep of death brozillas! Happens to all android phones. Happened to all my phones listed in my signature. You can reboot the device and you should be good. For the dude that's missing his alarm you should do a factory reset if you are stock or if you have root do not set your min cpu values to less than 3xx MHz.
Sent from my Nexus 4 using xda app-developers app
Same thing happened to me on my N4. Did a hard reboot and it came back on. Has happened at least twice since then, usually after being plugged in.
Sent from my Nexus 10 using XDA Premium HD app
Change chargers, cables. Make sure the charger is 5v 1.2a. Factory reset to stock.
If all that fails, RMA if you can.
Sent from my Nexus 4 using xda
I observed the same issue (going to standby, then cannot switch on within an hour) with my [just bought] Nexus 4 (latest 4.2.2 firmware OTA updated, nothing special in setup, second day of use).
Certainly must be difficult to say if it's hardware of software (that is, JB/drivers, since I cannot see how such issue can be caused by any virtual machine application) and when/if the latter will be fixed. I have another such great device already -- ASUS TF700 transformer, with similar "everything works, just reboots occasionally", which I think is enough for me
As with the ASUS Transformer case, I have trouble understanding: if it's the issue with all devices/firmware, although not too frequent -- then why everybody does not complain/return the units massively: the phone is pretty unusable if it cannot be relied upon. If it's just some isolated cases with particular units -- then what happened to QA/testing at LG...
So I guess I am going to return it while I can.
Too bad, good model otherwise, will have to see other phones or wait/observe.
My point is, I understand: fairly new device, can have quite a few faults to be fixed later -- now everybody seem to work that way, for better or worse.
It can have more or less beautiful (or ugly) designs, more or less features, larger or smaller batteries/working time; it can have problems with data connectivity, it can have better or worse browser (or the lack thereof completely). I'm fine with the lack of text reflow in Chrome although that was surprising.
One thing a phone/communicator/PDA absolutely cannot do, provided its battery is not empty, is going into "sleep of death"-like states -- it just cannot serve its purpose then, I cannot see how people sell it at all...
I have had a similar issue before, but i have experienced it when my phone has been through one of 2 sets of scenarios.
1 - It gets really warm and the screen becomes unresponsive, dead if you will. The hard reboot fixes this.
2 - When the signal to my phone is sporadic. An example of this would be my recent trip to London. I was on the underground quite a lot, and I'd lose signal quite often whilst travelling. On a couple of occasions i had to reboot my phone the hard way to get it going again.
Hope this helps?
In my case the device was lying near me on the sofa, the time between its going to standby and my attempt to switch it on was something within 1 hour. Nothing especially intensive had been done before.
BTW, while the phone was in that state, trying to call it resulted in long tones, i.e., apparently the radio/cell was online.
Hope this will help somebody, I returned mine.
Good evening. First post but long time lurker. My N4 is unrooted and on 4.2.2. I'm troubled with this as well especially so when the alarm doesn't ring in the morning after it's crashed overnight and I'm late for work!
Not sure if this is relevant though. I don't listen to music frequently on my N4 but the 3 times it had crashed overnight I had been listening to music before going to bed. Twice using Google music being streamed via my home wifi and once using poweramp with music on internal memory. I remember on 2 occasions the phone feeling rather hot as I was plugging the charger in as I was about to turn in.
I suspect there's a process that's causing the the phone to overload/ overheat and then switch off as a result. Because it's plugged in, it'll just continue to charge overnight and present you with a 100% battery in the morning once you've got it to reset again.
I have also found that doing a soft reset before going to bed prevents this from happening.
Just my observations.
Hi all, I got my Nexus 4 a week ago to replace a broken HTC One X (The cost of repairs was almost equal to the cost of a new Nexus 4). Since I got it, SoD happened twice, both times when I left it to charge overnight. The weird thing is that I have this LED application that blinks the notification light when charging with screen off. When I unplugged the phone, the LED was still blinking as if charging, so the phone is definitely not dead. I will try to set it to day-dream while charging and see if it helps. If it does, it might be considered a way of Google encouraging developers (like myself) to create more daydream apps .
Good morning from beyond the pond,
had the same thing happening as described in the first post solution (pressing POWER+VOL UP) helped to reboot my device.
Only thing that was showing was the led, flashing a blueish white light.
Now runs again on rasbeanjelly. Thanks to OP.
EDIT: since this happened the first time, I thought about what I had altered in my setup.
Only thing that was new was "Greenify". Maybe it sent the APEX launcher into standby?!
Having same problem on my 1 week older n4, my friend having the same problem . only thing in commune we have is the WHATSAPP app that once the phone restart it give a notification that the phone date is wrong,once I look at the date settings yes it is wrong, it says 1970 ,so I have to reset it. It does it every time the problem happens ,can this be a clue???
Sent from my Nexus 7 using xda app-developers app
guinnes.s said:
it says 1970
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Click to collapse
UNIX equivalent of Pol Pot's year zero
I'm having similar problems.
The first time I believe it was just an issue of slight overheating. I turned off the screen but left Google Maps running & put it in my bag. It didn't actually turn off, but the screen didn't want to come on when I took it out later. I did notice it was hot, and after it cooled for a couple mins, it worked fine again. I haven't done this again, and so far, so good.
However, now, on occasion the phone won't respond to the power button. I've never had to actually do a reset - it will eventually decide to work after a couple of presses.. but when it does, it will be slow to come on. The screen will be backlit (but black) for a few seconds, then it will load and respond as normal.
Since the light comes on prior to the screen, it seems like a software rather than hardware issue to me. If the screen was damaged, I don't think it would act that way. I don't know phones, but that's my intuition. I'm going to try and remember to turn it off on occasion and see if that helps. I don't think it's been reset since the last push update.
(I'm rooted, but stock)
Hello,
I have a rooted and TWRP installed but otherwise stock 5.something T710 that I had worked on months ago. It's been great and my daughter had been using it to watch videos a couple days ago. I took the tablet from her at the end of our road trip and noticed it had about 63% battery left. I left it in the truck while we went to the movies(about 40 degrees f outsides) and then drove home without ever touching it until we got home. I went to use it when we got home and it would not turn on. I plugged it in to let it charge thinking it died for some reason, using the stock charger, though battery icon never appeared. The next morning I went to check it and it still would not turn on.
When I press the power button or plug in or unplug the charger the Recent and Back soft key lights will turn on for a second, then turn back off again.
I've tried:
Holding the power button down alone for over 3 minutes.
Held the power and volume up button for over a minute
Power and volume down for over a minute.
Home, volume down and power for over a minute
Home, volume up and power for over a minute.
I can connect it to my computer and it recognizes that my Tab S2 is connected but no files show as the default for the device was just charging mode and not the file modes.
Odin3 v3.10.7 recognizes it as connected. But fails to send the TWRP file again.
Any help?
Since the soft keys light up and the computer recognizes the device, it sounds like maybe the tab is still working but with no display? By any chance did you have adb working? I f so you could try rebooting, or booting into recovery to see if you see anything on the screen. It's possible that when you held the button combos, that it did boot into download and recovery but you couldn't see anything? In which case it could be a hardware problem. Hopefully it will fix itself! Sorry I can't be of more help..
Well adb shows the device as unauthorized. Reboot command says the same thing.
The home key is unresponsive to my finger print unlocks and no sound plays when I try to adjust the volume, like the ding sound it makes to hear if this is the volume level I want. There are never any of the capacitive touch vibrations or whatever its called to feel when you press a button on the screen.
I was wondering if it had something to do with hardware it's just strange that it would stop working from just being in my truck. From my knowledge it was never dropped or bumped heavily or anything, at least recently.
I guess it is possible something just burned up inside, that would be inconvenient, I've got to look up if its still in warranty. I love the size and performance of this thing.
Thanks for replying, hopefully more to come.
Still can't get it to work, same issues as above. I let the battery fully die which took about 2+weeks from the initial post. Which is to say that eventually the back and recent buttons stopped lighting up. I recharged it and after holding the power button for a few seconds the same condition repeated itself. If I touch the power button or home button the back and recent button back lights turn on for a moment and turn off again. There is no other indication of life. I would assume if it was just a dead screen then I should feel it try to turn on.
If I had to replace parts which ones should I look at first? Probably just the main board?
Buy a new one. Send yours in as defect. Done.
erase111
I see that is an old thread, but I having the same issue to a certain degree. The screen goes dark, but I can see the back light. If I play around enough times, (pressing the back and process button, before pressing the sensor button... Sometime, pressing the volume buttons and back button before pressing the sensor button), everything goes back to normal. Of course, it some random time, even when I am reading a web page or some other activity, it will go back to black.
So has anyone figured out what this issue actually might be? I thought maybe it was an issue with the ROM I was using, so I just moved over to LineageOS 16, but the problem still continues!