This device is not supported by Kies 2.0. - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

Hey guys,
Since last week I am trying to sync my Note with the Kies PC software, but after an update of the desktop kies I am receiving this error and hence I am not able to sync.
Is anyone else having this problems?
Thanks,
Andreas

try to run kies as admin and check

apanteli said:
Hey guys,
Since last week I am trying to sync my Note with the Kies PC software, but after an update of the desktop kies I am receiving this error and hence I am not able to sync.
Is anyone else having this problems?
Thanks,
Andreas
Click to expand...
Click to collapse
Try uninstalling & re-installing Kies..
By the way, look @ this http://forum.xda-developers.com/showthread.php?t=1373728

Shyam said:
Try uninstalling & re-installing Kies..
By the way, look @ this http://forum.xda-developers.com/showthread.php?t=1373728
Click to expand...
Click to collapse
It worked! Thanks a lot.

Shyam said:
Try uninstalling & re-installing Kies..
Click to expand...
Click to collapse
I've now done this four times. No help.
My device is on Verizon.

Related

New Firmaware in Kies

I found a new version in Kies, but when I try to update give me error
dbtomas said:
I found a new version in Kies, but when I try to update give me error
Click to expand...
Click to collapse
JM1/JM2 is quite old.
This firmware JM1 has been released officially about 1 month ago.
There are also some solutions for updating with KIES and the error that occurs.
Enulien said:
This firmware JM1 has been released officially about 1 month ago.
There are also some solutions for updating with KIES and the error that occurs.
Click to expand...
Click to collapse
Do you know any solution? Thanks
What version of Kies do you have?
There have been some problems reporting crashing of MSC.Thunder.FirmwareUpdate in version 1.5.3.10093.80 I think.
Try updating Kies via menu > update.
http://forum.xda-developers.com/showpost.php?p=8509130&postcount=58
opica said:
What version of Kies do you have?
There have been some problems reporting crashing of MSC.Thunder.FirmwareUpdate in version 1.5.3.10093.80 I think.
Try updating Kies via menu > update.
Click to expand...
Click to collapse
True, this could solve the problem.
If that doesnt work, i suppose you have to try the Firmware Update with an older version of KIES. Or just just ODIN
opica said:
What version of Kies do you have?
There have been some problems reporting crashing of MSC.Thunder.FirmwareUpdate in version 1.5.3.10093.80 I think.
Try updating Kies via menu > update.
http://forum.xda-developers.com/showpost.php?p=8509130&postcount=58
Click to expand...
Click to collapse
My version 1.5.3.10093.81
Enulien said:
True, this could solve the problem.
If that doesnt work, i suppose you have to try the Firmware Update with an older version of KIES. Or just just ODIN
Click to expand...
Click to collapse
Thanks, but I've never used Odin. Maybe I try.
dbtomas said:
My version 1.5.3.10093.81
Click to expand...
Click to collapse
Hmmm, Kies is a very delicate piece of sw...
Try uninstalling Kies, reboot your pc, and download latest version available (10093.80) and install again.
Maybe it will help.
edit:
or like it was said, try with some older versions (http://www.samfirmware.com/samsungkies.htm)
try to add this in your registry, it should fix your issue, it works on me.
[HKEY_CURRENT_USER\Software\Samsung\FUS]
darychia said:
try to add this in your registry, it should fix your issue, it works on me.
[HKEY_CURRENT_USER\Software\Samsung\FUS]
Click to expand...
Click to collapse
Tanks, I try now.
Fantastic, it works. Thanks
dbtomas said:
I found a new version in Kies, but when I try to update give me error
Click to expand...
Click to collapse
I also had that error everytime when I tried firmware update with Kies. I have Windows 7 x64.
For me solutions was to run C:\Program Files (x86)\Samsung\Kies\MSC.Thunder.FirmwareUpdate.exe directly without launching Kies at all. Make sure you don't have Kies agent running on Notification area.
I also did set MSC.Thunder.FirmwareUpdate.exe to be run as administrator and also put Vista compability mode on. Then I could do update just fine.
After these changes if you start firmware update within Kies it says phone not connected. Just take compability mode and run as administrator off and it works again. But of course you get your original error message back, but maybe someday we get working Kies..
Hope this helps.
Enulien said:
This firmware JM1 has been released officially about 1 month ago.
There are also some solutions for updating with KIES and the error that occurs.
Click to expand...
Click to collapse
It was just released for Norway, so I guess for a lot of people this is still "new".
Thread moved to Q&A.

Note can't connect to Kies

Kies tried to make a connection to Note but fail. I got error message, can not start service on device, please disconnect then reconnect the device. any help please.
note can connect only to the latest kies version. mine is 2.1.1.11124_17. make sure u have the latest kies version.
even after the latest version, sometimes i had problem connecting to kies.
i first opened the kies application in my pc and then connected the cable to phone. it helped. but occasionally i had the connecting problem.
if you need kies just for a transfer,then try using kies air in your phone.
cheng6991 said:
Kies tried to make a connection to Note but fail. I got error message, can not start service on device, please disconnect then reconnect the device. any help please.
Click to expand...
Click to collapse
Try these steps,
Make sure you are in Stock ROM
Upgrade Kies
Re install USB Drivers in PC
Try with different USB Ports
Try with Different USB Cable
Try this:
With Kies opened and cable connected, shut down the phone, wait until the menu and return buttons close, then restart phone.
I tried 2 computers already.
cheng6991 said:
I tried 2 computers already.
Click to expand...
Click to collapse
Turn Off USB Debugging Mode then try.
Settings > Application > Development >
This should work.
I have tried all the suggestions except that power off the phone then restart it.
cheng6991 said:
I have tried all the suggestions except that power off the phone then restart it.
Click to expand...
Click to collapse
Try with that , if that also dint work , you do factory reset or Odlin Flash to New Update.
Thanks for all the help. I finally got it to work by power down the note then restarted it.
This is latest firmware.
Current firmware version: PDA:KKA/PHONE:KKS/CSC:KK3(XEU)
latest firmware version: PDA:KKA/PHONE:KKS/CSC:KK3(XEU)
Is this right
cheng6991 said:
Thanks for all the help. I finally got it to work by power down the note then restarted it.
This is latest firmware.
Current firmware version: PDA:KKA/PHONE:KKS/CSC:KK3(XEU)
latest firmware version: PDA:KKA/PHONE:KKS/CSC:KK3(XEU)
Is this right
Click to expand...
Click to collapse
Ya may be.. coz different region ll get different version update. in India last update we got KL3
Follow this link see which is the last update for your region
http://forum.xda-developers.com/showthread.php?t=1424997
Mine is a UK note
i think XXLA1 2.3.6 is the final update for your region.. but this update is not available via Kies.
What are you trying to do that requires KIES anyway? If it's for file transfer then just put it into mass storage mind or use KIES air!
ranjan.alva said:
Ya may be.. coz different region ll get different version update. in India last update we got KL3
Follow this link see which is the last update for your region
http://forum.xda-developers.com/showthread.php?t=1424997
Click to expand...
Click to collapse
I have experienced the same problem too. But I found a solution in external site. It works!!
where and how did you fix your problem?
Restart
alex fung said:
where and how did you fix your problem?
Click to expand...
Click to collapse
Hi, in my experiance, I had a same problem in this topic. followed this topic. i restarted my Note 1. after that i can connect with Kies easily.

Need help guys!

I just got my Note last week. I am trying to sync my phone to laptop. But somehow, it gets stuck on "connecting". Any tips or other alternatives? Thanks in advance. I plan on rooting my phone. Thats why I need to back up my phone first. Thanks in advance!
What OS are you using? Did you install the USB drivers?
Windows. Yes I in stalled it. But somehow it says that its not properly installed. And problems may occur. I dont know the reason. I tried, reinstalling it, but still same problem. Can I sync it wirelessly?
Hi.
I had the same problem, but it worked after I unchecked the USB Debugging.
Regards
Your problem is most probably the usb debugging uncheck it and your phone is in kiesmode
Sent from my GT-N7000 using XDA App
Try uninstalling, downloading from the country website your phone is from. Or your csc is from. Download from the N7000 page kies. Then install and run as admin. If it doesnt connect perform the connection wizard, or connection troubleshooting. that will reinstall drivers. These steps work for me everytime.
Sent from my GT-N7000 using Tapatalk
bchehab said:
Hi.
I had the same problem, but it worked after I unchecked the USB Debugging.
Regards
Click to expand...
Click to collapse
where can I find the USB debugging? Sorry for newbie question. Thanks again!
gokenong said:
where can I find the USB debugging? Sorry for newbie question. Thanks again!
Click to expand...
Click to collapse
Settings -> Applications -> Development
ok, thanks! i'll try that one.
jeromepearce said:
Settings -> Applications -> Development
Click to expand...
Click to collapse
already tried. But when i plug my note to my laptop, still same problem. It says that not installed properly. The USB debugging is already unchecked. What should I do now? Should I try it in another computer?
Do a software update over wifi for your phone and downdload the latest kies from official website.
Sent from my GT-N7000 using xda premium
Sorry if this is a stupid answer but I was having a lot of trouble connecting my note to the PC. I was using a cable I used for all my phones that worked fine. Someone told me to try it with the cable Samsung supplied and after that it all worked fine. I just thought it might be worth trying.
Sent from my GT-N7000 using xda premium
RReckless said:
Sorry if this is a stupid answer but I was having a lot of trouble connecting my note to the PC. I was using a cable I used for all my phones that worked fine. Someone told me to try it with the cable Samsung supplied and after that it all worked fine. I just thought it might be worth trying.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Not a stupid answer at all i see that happening a lot at work.
But wait, are you connecting via kies air? Kies wifi? Or kies usb?
As someone said, dl latest kies software via samsung.com and try.. If it doesnt work, try Use kies wifi.
Sent from my GT-N7000 using xda premium
zahix said:
Do a software update over wifi for your phone and downdload the latest kies from official website.
Click to expand...
Click to collapse
The wifi software update from settings . Not the kies one
Sent from my GT-N7000 using xda premium
gokenong said:
already tried. But when i plug my note to my laptop, still same problem. It says that not installed properly. The USB debugging is already unchecked. What should I do now? Should I try it in another computer?
Click to expand...
Click to collapse
Uninstall kies from your pc and install it again.Also try different usb port
RReckless said:
Sorry if this is a stupid answer but I was having a lot of trouble connecting my note to the PC. I was using a cable I used for all my phones that worked fine. Someone told me to try it with the cable Samsung supplied and after that it all worked fine. I just thought it might be worth trying.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Yes, I am using the samsung provided USB cable already.
ngocdao said:
Not a stupid answer at all i see that happening a lot at work.
But wait, are you connecting via kies air? Kies wifi? Or kies usb?
As someone said, dl latest kies software via samsung.com and try.. If it doesnt work, try Use kies wifi.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
I am using the Kies usb. i already downloaded the Kies via the samsung website. And After I opened it, it says a newer version is available. So I updated. I also tried the Kies air, I can see the apps on my phone, but I seem cant find where is the sync button for me to make a back up for my phone. How do i use Kies wifi? Sorry again for these noob questions. First time to use android phones. Thanks again!
Kies wifi needs phone and computer to be on same router
Sent from my GT-N7000 using xda premium
ngocdao said:
Kies wifi needs phone and computer to be on same router
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
I already tried that one, the kies air. I can connect. But I can't find as to where the tab is for me to backup my phone. Thanks!
gokenong said:
I already tried that one, the kies air. I can connect. But I can't find as to where the tab is for me to backup my phone. Thanks!
Click to expand...
Click to collapse
Kies Air doesn't do that. The main (PC) KIES app does. But, even if you connect through KIES, it will only allow you to back up things like contacts, photos, ringtones etc. It won't be a full backup of your system.
What can help if KIES doesn't see your phone:
1. Installing the latest version of KIES (which you already did)
2. Making sure your phone is in the MTP (not USB memory) mode. It should be as a default, unless you actually click on "USB memory" button when connecting to PC
3. Unchecking "USB debugging"
4. Running the connection repair wizard in KIES (I have a local language version, so I don't know the exact English name) - this reinstalls drivers - and then connecting again.
5. Trying a different USB port or cable
6. Rebooting both the phone and computer
If all fails, then probably this is a problem with Windows drivers. Repairing this would require a bit of expertise and involves booting Windows in safe mode, checking which devices and drivers are actually installed and removing any that seem suspicious. If you have never done that, an easier option would be installing KIES on another computer and doing the backup there.
Theoretically, running the connection repair wizard in KIES should clean and reinstall the right drivers for your phone, but in practice this doesn't always work as it should.

[Solved]Samsung KIES fails to start.

On my laptop, Samsung KIES fails to start at all. It shows up a silver splash screen then a square black window followed by an error message - "Kies has stopped working".
I'm on windows 7x64, Samsung laptop RF411, Kies version 2.1.1.11124_17_6 downloaded from the Samsung website. Application runs as administrator.
Anybody else have this problem?
bloodyhippo said:
On my laptop, Samsung KIES fails to start at all. It shows up a silver splash screen then a square black window followed by an error message - "Kies has stopped working".
I'm on windows 7x64, Samsung laptop RF411, Kies version 2.1.1.11124_17_6 downloaded from the Samsung website. Application runs as administrator.
Anybody else have this problem?
Click to expand...
Click to collapse
Try Installing in Windows Xp Service pack 2 Mode.
ranjan.alva said:
Try Installing in Windows Xp Service pack 2 Mode.
Click to expand...
Click to collapse
Tried that already, no luck.
bloodyhippo said:
Tried that already, no luck.
Click to expand...
Click to collapse
You have already installed Kies or while installing its not responding??
Even am using it on Win 7 x64. but no issues with Kies.
Uninstall previously installed Kies completely then try installing.
Kies installs fine, it just won't start. I figured it must be just me, because I searched around, and I haven't seen this occurring with anyone else. I tried all that, everything short of formatting my machine. I guess a clean install of Windows would do the trick.
Moved To Q&A​
All questions in the Q&A Section Please!​
bloodyhippo said:
Kies installs fine, it just won't start. I figured it must be just me, because I searched around, and I haven't seen this occurring with anyone else. I tried all that, everything short of formatting my machine. I guess a clean install of Windows would do the trick.
Click to expand...
Click to collapse
Are you using the OEM Samsung USB cord? For some reason, The I-727 Skyrocket won't start Kies without the original cord being used! It's worth a try if you were using an aftermarket cord.
Sent from Samsung Galaxy II SR via Tapatalk
tbran said:
Are you using the OEM Samsung USB cord? For some reason, The I-727 Skyrocket won't start Kies without the original cord being used! It's worth a try if you were using an aftermarket cord.
Sent from Samsung Galaxy II SR via Tapatalk
Click to expand...
Click to collapse
I've heard something about the touchscreen being affected while charging with an aftermarket charger, that might have something to do with the cord too. I don't think it should matter in this case, though. Samsung drivers work fine, ADB works, MTP mode works, but Kies won't start with or without the phone connected.
Thanks anyhow
Reinstalled Windows. Kies works now. Mods, please delete this useless thread. Thank you!
For anyone else who has this issue with the crash see: http://ramspensieve.blogspot.com/2011/11/fix-samsung-kies-crash-on-windows-7.html
Forget re installing the os, worked for me, figured I would share.

[Q] Samsung Kies startup error

Hi there, I'm new here. Did alot of reading on rooting etc. Very helpfull.
I basically downloaded the latest version of Samsung Kies today (for future updates), but the program will not startup. I uninstalled/reinstalled a couple of times but after I double click on the icon, windows (7) loads for a couple of seconds and then nothing happens.
After like 2 minutes or so something like a start screen appears out of the blue and disappears after another 2 minutes. Nothing happens after that.
In the task manager Kies and KiesTrayAgent appear in the processes list (not in the application list) though.
I tried to run them both (and even the ConnectionManager that pops up on it's own after I try to open Kies) as admin AND in compatibility (hope I spelled that right) mode but that doesn't work. When I select the ConnectionManager to run as admin only and then try to open Kies, the following appears:
http ://i4.photobucket.com/albums/y107/Ismarovic/error.jpg (can't post images yet, remove gap after the http in the link and paste)
I tried searching everywhere, but I just can not find a solution anywhere.
Can anyone help?
Sorry for the bad English.
Cheers!
edit: I do have a Note btw, that's why I posted here.
Anyone please?
Thanks!
What version of Kies are you using?? Try another version(Maybe one step down to latest).
Try opening the software without connecting the phone...
geo.samuel said:
What version of Kies are you using?? Try another version(Maybe one step down to latest).
Try opening the software without connecting the phone...
Click to expand...
Click to collapse
SAMSUNG Kies v2.2.0.12014_18_8 is the latest version. I tried installing previous versions and then I get a Runtime Error display or something.
I never tried opening Kies with my Note connected to the computer.
innercircle said:
SAMSUNG Kies v2.2.0.12014_18_8 is the latest version. I tried installing previous versions and then I get a Runtime Error display or something.
I never tried opening Kies with my Note connected to the computer.
Click to expand...
Click to collapse
Then give it a shot with your note connected!! (That wont make much of a difference as Kies in not initializing properly, but you never know )
Just wanted to know has it ever worked for you on this computer??
It can be an OS issue as well, can you try on a different machine??
Cause once I was getting issues with Kies on my Dell Inspiron, so tried it on another machine and the same installation file worked perfectly for me.
I did an OSRI on my Dell Inspiron and the same installer worked for me on Inspiron as well.
So in that case it was Windows OS to be blamed, so first try to install the same latest installer on another win7 machine and see if it works!!
Then take it from there!!
Click Thanks if it Helped!!
geo.samuel said:
Then give it a shot with your note connected!! (That wont make much of a difference as Kies in not initializing properly, but you never know )
Just wanted to know has it ever worked for you on this computer??
It can be an OS issue as well, can you try on a different machine??
Cause once I was getting issues with Kies on my Dell Inspiron, so tried it on another machine and the same installation file worked perfectly for me.
I did an OSRI on my Dell Inspiron and the same installer worked for me on Inspiron as well.
So in that case it was Windows OS to be blamed, so first try to install the same latest installer on another win7 machine and see if it works!!
Then take it from there!!
Click Thanks if it Helped!!
Click to expand...
Click to collapse
Didn't work with the Note connected.
And I want to use Kies for the first time so I never tried it before on my pc. And I'm pretty sure Kies works on other systems because there are alot of people using it without a problem hehe. Unfortunately I don't have a laptop or something.
I mean I could download and install in on another system that's not mine, but the whole point is that I want to use it on my own pc. I know there has to be a way to fix it.
Thanks anyway .
Delete KIES, both program as install file. Run Ccleaner (or any other registry cleaner). Download KIES again (maybe you just had a flawed download). Reinstall and try again.
Hmtsjmftsch said:
Delete KIES, both program as install file. Run Ccleaner (or any other registry cleaner). Download KIES again (maybe you just had a flawed download). Reinstall and try again.
Click to expand...
Click to collapse
I did everything you said, but no luck . Thanks anyway!!
I guess OSRI should help cause you are getting some runtime errors as well, even some missing dll's.....that can work!!
geo.samuel said:
I guess OSRI should help cause you are getting some runtime errors as well, even some missing dll's.....that can work!!
Click to expand...
Click to collapse
What is OSRI??? I am sorry but am a noob!!!
niggadawg said:
What is OSRI??? I am sorry but am a noob!!!
Click to expand...
Click to collapse
OSRI means Operating System Re-installation!! Wiping the OS off and re-installing it again..
No problem in being a noob, but google is always there to help you out mate so next time first google!!
geo.samuel said:
I guess OSRI should help cause you are getting some runtime errors as well, even some missing dll's.....that can work!!
Click to expand...
Click to collapse
Yeah I guess that would do the job. I installed KIES on my parents laptop and it works fine, so I guess I'll stick to that, only thing is I have to travel like an hour or so lol. I don't think it's worth to do a full OSRI just for KIES or maybe I'm just lazy, but at least I have access to the program.
Thanks for your help!!
geo.samuel said:
OSRI means Operating System Re-installation!! Wiping the OS off and re-installing it again..
No problem in being a noob, but google is always there to help you out mate so next time first google!!
Click to expand...
Click to collapse
Feel so stupid now!!
From now on will google before, I ask!!

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