http://event.asus.com/2012/tablet/nexus_7/
So you’ve carefully done your research and decided to purchase the award winning Nexus 7 by ASUS. We’d like to welcome you to the family by offering you a ₤25 coupon valid for purchases from our ASUS Shop online store!
* Effective application dates:
October 30th - November 30th, 2012
Qualification:
1. Nexus 7 purchased by October 29th, 2012.
2. Nexus 7 purchased at our physical channels and its online shops.
3. Complete registration at ASUS member site
4. Submission of proof of purchase.
Select Eee Pad, then Nexus 7.
Try to put C6O instead of C60 if you get serial number problems
P.S Does anyone know where to find the correct purchase date?
The weird thing is all languages have the same page...
http://event.asus.com/2012/tablet/nexus_7/it/
http://event.asus.com/2012/tablet/nexus_7/nl/
http://event.asus.com/2012/tablet/nexus_7/de/
except Spain:
http://event.asus.com/2012/tablet/nexus_7/es/
Asus VivoTab?? Fuck them.
So what about non-European owners? Anyone tried?
I bought my Nexus 7 from Comet on eBay before the announced that they were going in to administration
Can I still do this?
Tried this:
1. You need the SN on your original box NOT the one in android
2. You need to replace the first 0 with an O in this number
3. Purchase date seems to be pot luck, it kept telling me mine was wrong even though I had an email from google confirming july 6th purchase, what i did was tried 2012-06-30 for some reason that worked
4. The site is being hammered and is awful slow, constant 'we are overloaded try again later' messages
Finally registered it...
Now i have no idea what to do, I got not email confirmation, nothing.
All in all for £25, i wouldent bother guys, waste of time.
not in poland ;(
Got it to work - O instead of 0 in the SSN from the Box (was using the CSNN: from the device before)
No, it means the coupon can be used only in their online store.
I bought mine on November 3rd...just my luck.
I am trying to register my N7 on the asus website.
I can't seem to see a suitable category under 'Product Type'
Any help, please!
Daz.
EDIT. Found it now - under Eee pad
Poland
Buyed 2012/10/12
ASUS is proud to give you a 10% off coupon to shop at your store.
Enter voucher number ASUSthanksXXXXXXXXXXX when prompted when you go to checkout
:crying::crying::crying::crying::crying:
"physical channels"
WTF is a physical channel ?
Authorised retailer?
The Asus website is slower than slow! Word is obviously getting around....
Sent from my Xperia S
I made my registration,now im waiting for email from Asus
Sent from my Nexus 7 using xda premium
Hmm, what about those who have already registered theirs? I had to register mine in September for warranty purposes, do I still get a code?
NA owners can request a refund from Google if bought between Oct 14th and the price drop.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2667427&topic=2453057&ctx=topic
Well i registered mine like 5-6 hours ago now, no email. I dont hold out any hope of ever getting one either.
they'd of done beeter to not offer this, no one was complaining really about the price drop, all this has done is damage customer's opinion not strengthen it.
The serial number doesn't seem to work tried changing the 0's to O's :/ ... any suggestions guys?
mmmcfc said:
The serial number doesn't seem to work tried changing the 0's to O's :/ ... any suggestions guys?
Click to expand...
Click to collapse
You should only change the first 0, if another is a 0 keep it as such...
mmmcfc said:
The serial number doesn't seem to work tried changing the 0's to O's :/ ... any suggestions guys?
Click to expand...
Click to collapse
Just keep trying - it took about 6 attempts for me before it worked.
I've received the offer email and have submitted a copy of my invoice for approval.
Finally worked! But I only got a 10% off voucher ... what the ****? I thought it's around £20
Related
So I called Google this morning, yes on a Sunday, and was getting ready for one of those phone fights (well more like an argument over the phone, the kind you have when you call your cell provider for additional charges or handset replacement). We all hate those calls because they end up with bad news most of the time. Anyways my new toy, the NEXUS 7, started to make little creaking noises, like when you step on hard wood floors, every time I dragged my finger towards the left side of the screen(holding it portrait). I was reading online about all those problems they were having and was sad to see that mine was like some others I seen online. I was disappointed and to add more to it it started bleeding light on both sides but more on the left. So back to the call. I was expecting for an automated message or a long menu that was going to end up telling me to call during businesses hours. To my surprise I was on hold for like 5 minutes and talked to a real person that was so pleasant to talk to. I stated my reason for calling, he asked for my Goggle account and said "sorry for the inconvenience we will send out a new one to you and you'll get a label with return information to send the bad unit back". I was speechless............ no fight, no wait, no long story, no problem at all. Dam today is a great day. Great Sunday.
So I just wanted to say if you got a bad unit Google will happily replace it. I'm sure its going to take like a week or two because their sold out but hey, I'm not complaining. Just call the NEXUS help line bellow and that's it.
1-855-83 nexus (63987)
Loving the new approach that Google is with their NEXUS devises.
Keep it up Google !!!!!!!!
Sent from my Nexus 7 using xda premium
Nice to know the aftersales support seems worth the wait. Nice to see a good experience for once.
Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
16gb N7 UK ordered 3rd July.
But you have to wait until a "tech" reviews the case though and they will send you an RMA email right? Because I did the same thing last night and was told I will be contacted by someone who reviews the case...
They said I'll get a conformation email from a tech and that's it.
I'll get a new one then send this one back
Sent from my Nexus 7 using Tapatalk 2
That's positive news. Please keep us up to date on how it turns out.
I just gave Google a call after reading your post and got a rep in under a minute. I told him my N7 had the screen separation issue and he said they'd start the replacement process no problem. He said that they'd be emailing me in the next day or two to confirm some details and they'd send me a replacement soon. He also said that the 16 GB model being backordered wouldn't delay the shipment of my replacement.
Sent from my Nexus 7 using xda app-developers app
roush611 said:
But you have to wait until a "tech" reviews the case though and they will send you an RMA email right? Because I did the same thing last night and was told I will be contacted by someone who reviews the case...
Click to expand...
Click to collapse
I have the same problem. And yes I too was told that I would get a new N7, but only after my case was reviewed. The rep I spoke to said that I would receive an email or call. To the original poster, you may want to give Google a call back just to verify the process.
Sent from my Nexus 7 using XDA Premium HD app
aliaselchore said:
So I called Google this morning, yes on a Sunday, and was getting ready for one of those phone fights (well more like an argument over the phone, the kind you have when you call your cell provider for additional charges or handset replacement). We all hate those calls because they end up with bad news most of the time. Anyways my new toy, the NEXUS 7, started to make little creaking noises, like when you step on hard wood floors, every time I dragged my finger towards the left side of the screen(holding it portrait). I was reading online about all those problems they were having and was sad to see that mine was like some others I seen online. I was disappointed and to add more to it it started bleeding light on both sides but more on the left. So back to the call. I was expecting for an automated message or a long menu that was going to end up telling me to call during businesses hours. To my surprise I was on hold for like 5 minutes and talked to a real person that was so pleasant to talk to. I stated my reason for calling, he asked for my Goggle account and said "sorry for the inconvenience we will send out a new one to you and you'll get a label with return information to send the bad unit back". I was speechless............ no fight, no wait, no long story, no problem at all. Dam today is a great day. Great Sunday.
So I just wanted to say if you got a bad unit Google will happily replace it. I'm sure its going to take like a week or two because their sold out but hey, I'm not complaining. Just call the NEXUS help line bellow and that's it.
1-855-83 nexus (63987)
Loving the new approach that Google is with their NEXUS devises.
Keep it up Google !!!!!!!!
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I had the same problem but 1000 tomes work screen was jumbles and rotating and screwed and they shipped it out Friday over night and I'll get it Monday from what I know they have a "secret stash" so they can handle any faulty units.
So I requested an RMA Thursday night for the screen lift issue and finally got the instructions for the replacement unit this morning. I'm wondering, has anyone had their replacement unit shipped out yet? I'm in no rush, but the instructions do say I have 21 days from replacement "purchase" to return the faulty unit. I was hoping to keep using my current unit until the replacement unit arrives, but with the shipping fiasco going on, I wonder if I'll get it before the 21 days is over.
I was confused about that.
The email I got from Google Play support says I have 21 days from the date of the delivery:
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery
Click to expand...
Click to collapse
But my Google Play receipt for the replacement says 21 days from the date of the order:
Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged.
Click to expand...
Click to collapse
I guess I'll do it within 21 days of the order just to be safe.
Anyway, I placed the order for a replacement on the 19th and it hasn't shipped yet.
I just got off the phone with Google support...was on hold waiting for someone to pick up for about 5 minutes. Everything went very smooth they're sending me a replacement device. He said it will take 2-3 days to process and then my replacement will be shipped. He also said sorry for the inconvenience he understands my frustration Lol......he stated that it was a manufacturing problem with the screens
Sent from my Nexus 7 using xda app-developers app
Had the same experience here trying to organise a replacement for mine (row of dead pixels). The CSR was very helpful and told me an advanced replace,went will be sent to me soon and a specialist will be in contact with me. Hoping to hear from the specialist soon.
Sent from my Nexus 7
Thanks for the info I just looked at my n7 and notice the screen lifting a little so I'm on hold waiting to talk to someone right now.
i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...
Shahpur.Azizpour said:
i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...
Click to expand...
Click to collapse
This is my worry. I don't want to do this 5 times before getting a good one.
Shahpur.Azizpour said:
i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...
Click to expand...
Click to collapse
When you factor in the number of people on these forums having issues vs the millions they manufacturered and sent out, it's still a small blip on the radar. At least they're taking care of the issue instead of just sending everybody a rubber case to band-aid the problem. :laugh::laugh::laugh:
Yeah, for those who don't know, their support line, at least in the US, is open 24/7. I don't know if it's temporary for the launch or permanent, but the rep I talked to the other day said call whenever you feel like it and to try to avoid peak times.
I was so surprised with their customer service too! They were...pleasant. Crazy, I know lol I've called twice in the last couple of weeks and the reps were extremely helpful both times. Google gets a +1 for the good customer service! (even if it does take forever to get connected to somebody lol)
Sent from my SPH-D710 using xda premium
Below is the followup email I got within the 24-48 hour window they specified when I called in for an RMA.
Hi,
A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.
*Important*
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.
Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.
For detailed instructions on preparing an item for return, please visit our Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462890
To initiate the return of your original device you'll need to do the following:
1. Print the attached Return Authorization form
2. Insert the Return Authorization form into the outer UPS box.
3. You'll receive a UPS shipping label attached in a separate email. Check your email spam folder if you don't receive this shipping label within the hour.
4. Print this shipping label and affix it to the UPS box.
5. Take your package to any location of The UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot® or Staples®) or Authorized Shipping Outlet near you.
To receive your replacement device free of charge, click the link below to access a personal cart that has been prepared with your replacement device already included. Please note that you must be signed in with the same account used to make your original purchase in order to access the below cart:
[REPLACEMENT CHECKOUT URL]
An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.
Regards,
*****
The Google Play Team
After placing the return order I got the following email
Thank you.
You’ve ordered a replacement from Google Play. The replacement order will appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances.
Please check your email for instructions about returning your defective item. Return your defective item promptly to avoid being charged for this order. Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged. Following an inspection by the repair service center, the replacement device is yours to keep without charge if the problem is due to an issue covered under warranty.
Order number: XXXXXXXXXXXXXXXXXXX
Order date: Jul 23, 2012 1:27 PM CDT
Payment method offered as guarantee: DISCOVER xxx-8XXXX
Purchased from:
Google, Inc.
1600 Amphitheatre Parkway
Mountain View
CA
94043
United States
Ship to:
XXXXX
XXXX
XXXX
XX
XXXX
United States
Shipping Status Quantity Item Price
Not Shipped 1 Nexus 7 16GB Tablet US - New $249.00
Shipping: $0.00
Tax(TX): $0.00
Total (AUTH): $249.00
The Total (AUTH) indicates the amount that has been authorized. This means that a portion of your card’s credit limit is held for several days but no charge is made.
The terms and conditions which apply to your purchase can be found at https://play.google.com/about/device-terms.html
Check the status of this order anytime in your Google Wallet Account.
Questions? Contact Google Play or call 1-855-83-NEXUS (1-855-836-3987).
---------- Post added at 01:36 PM ---------- Previous post was at 01:29 PM ----------
If nothing else it looks like a good way to get another N7 without shipping or taxes /s
steevp said:
I was confused about that.
The email I got from Google Play support says I have 21 days from the date of the delivery:
But my Google Play receipt for the replacement says 21 days from the date of the order:
I guess I'll do it within 21 days of the order just to be safe.
Anyway, I placed the order for a replacement on the 19th and it hasn't shipped yet.
Click to expand...
Click to collapse
I was wondering about this as well.
So my nexus 7 has a little bit of screen lift and also the screen flickering issue, so I think I may need to replace it. I bought it from Gamestop on July 17. Has anybody had any experience returning their Nexus 7 to Gamestop? How should I go about getting an exchange?
I bought from GS but no problem that I noticed thus far
Sent from my Nexus 7 using xda app-developers app
Call them and they will get you one top priority. Google would do a mail exchange if you wish but gs will take care of you.
Sent from my Nexus 7 using xda app-developers app
Yea definitely let them know. I let them know Wednesday in the morning and by Thursday morning google had already shipped them my new unit! a lot quicker than i thought it would take.
Thanks for the responses. So the way to go is to call GS?
Also, I have an XOSkin screen protector on it. I bought it from them based off the excellent customer service reviews they had, so is there any way I can get a new one from them? If I need to, I guess I can always pull it off and reapply?
AlphaNoble said:
Thanks for the responses. So the way to go is to call GS?
Also, I have an XOSkin screen protector on it. I bought it from them based off the excellent customer service reviews they had, so is there any way I can get a new one from them? If I need to, I guess I can always pull it off and reapply?
Click to expand...
Click to collapse
Seeing as most gamestops don't have an exchange stock. You either have the manager at your local GameStop handle it. He speaks to his superiors and try to get an exchange sent out.
OR you call GameStop 1800 number and in my case they told ,e the district manager will call me in a few days to discuss options including getting a new tablet shipped from another GameStop in order to be able to conduct my exchange.
In both cases they were very clear in telling me that even if the 30 day exchange period passes they would still honor my exchange since there is no immediate stock available.
Hopefully the next wave of shipments hits in august. I remember my original receipt have a date of august 7.
Sent from my Nexus 7 using Tapatalk 2
lazaro17 said:
Seeing as most gamestops don't have an exchange stock. You either have the manager at your local GameStop handle it. He speaks to his superiors and try to get an exchange sent out.
OR you call GameStop 1800 number and in my case they told ,e the district manager will call me in a few days to discuss options including getting a new tablet shipped from another GameStop in order to be able to conduct my exchange.
In both cases they were very clear in telling me that even if the 30 day exchange period passes they would still honor my exchange since there is no immediate stock available.
Hopefully the next wave of shipments hits in august. I remember my original receipt have a date of august 7.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Honestly my biggest concern is that I am a student and I am leaving to go back to school in a couple of weeks and I want to get that done before I move.
The store I purchased my Nexus 7 from told me no later than August 7. So my guess is that round 2 is coming on or before AUG 7.
I went to my gamestop 7 days after I bought it, on launch day, told them my issue and the guy first called around to other stores to see if they had any and when that failed he said he would "email the supplier and get one for me". That was Friday the 20th and on Wednesday afternoon he called and said that my replacement came in, so it took 5 days of which only 3 were "business days". Alot of people complain about Gamestop but I've had nothing but good experiences with them.
So I contacted my gamestop and they told me august 7.
I called google play customer service and they told me to call Asus or Gamestop.
I called asus and they told me that they would not replace the tablet, only fix it.
Anybody else know how I can get a replacement tablet ASAP?
AlphaNoble said:
So I contacted my gamestop and they told me august 7.
I called google play customer service and they told me to call Asus or Gamestop.
I called asus and they told me that they would not replace the tablet, only fix it.
Anybody else know how I can get a replacement tablet ASAP?
Click to expand...
Click to collapse
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
jaymesbry said:
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
Click to expand...
Click to collapse
I just called the 800 number for gamestop a few days ago and got a call personally from the district manager today. She told me that they had none in stock in the area but for the next wave they'll be able to swap it for me which would be about august 12. She got my number down and will contact me as soon as either a) preorder isn't picked up or b) the next wave hits with extras for walk ins.
Either way going past the 30 day period will have no effect on your exchange policy wince they have no stock.
Btw the district manager herself has one on reserve and hasn't been able to get one yet.
Sent from my Nexus 7 using Tapatalk 2
jaymesbry said:
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
Click to expand...
Click to collapse
I did walk into the store. Basically the guy told me that they have nothing in stock, and won't have any until August 7, so currently there is nothing to exchange it with. I'll have to go again and ask about an RMA to google.
lazaro17 said:
I just called the 800 number for gamestop a few days ago and got a call personally from the district manager today. She told me that they had none in stock in the area but for the next wave they'll be able to swap it for me which would be about august 12. She got my number down and will contact me as soon as either a) preorder isn't picked up or b) the next wave hits with extras for walk ins.
Either way going past the 30 day period will have no effect on your exchange policy wince they have no stock.
Btw the district manager herself has one on reserve and hasn't been able to get one yet.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I tried calling the 800 number first, and the guy asked me if I had been to a store yet, and I said no, and so then he told me that I he couldn't do anything from there and advised me to go to the store. I'll try the 800 number again. The guy I spoke with didn't exactly sound like the brightest guy in the world...
AlphaNoble said:
I tried calling the 800 number first, and the guy asked me if I had been to a store yet, and I said no, and so then he told me that I he couldn't do anything from there and advised me to go to the store. I'll try the 800 number again. The guy I spoke with didn't exactly sound like the brightest guy in the world...
Click to expand...
Click to collapse
Yea first time I called he mentioned I should call other gamestops in the area and if I still couldn't find one to call back to discuss options. I think next time you call you should mention that you have already checked local gamestops and they are all out of stock. Also mention that you are worried about the 30 day exchange period expiring.
Sent from my Nexus 7 using Tapatalk 2
lazaro17 said:
Yea first time I called he mentioned I should call other gamestops in the area and if I still couldn't find one to call back to discuss options. I think next time you call you should mention that you have already checked local gamestops and they are all out of stock. Also mention that you are worried about the 30 day exchange period expiring.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I did exactly what you said. There were none available in the area. I spoke to a customer service manager and he said he was going to forward my info to a district manager.
I am pretty mad at GS's customer service at this point. They clearly do not know how to handle exchanges and have pretty terrible service. I was on the phone for an hour (not exaggerating) and was speaking to a person for probably only 20 min. The rest was on hold.
Anybody have any other tips/ideas for getting this exchanged fast? The district manager is supposed to call me by Wednesday, but I already know that it is going to be a mess since I will be at work, and I won't have access to my phone.
AlphaNoble said:
I did exactly what you said. There were none available in the area. I spoke to a customer service manager and he said he was going to forward my info to a district manager.
I am pretty mad at GS's customer service at this point. They clearly do not know how to handle exchanges and have pretty terrible service. I was on the phone for an hour (not exaggerating) and was speaking to a person for probably only 20 min. The rest was on hold.
Anybody have any other tips/ideas for getting this exchanged fast? The district manager is supposed to call me by Wednesday, but I already know that it is going to be a mess since I will be at work, and I won't have access to my phone.
Click to expand...
Click to collapse
Their customer service has been great with me. Odd that you've had a bad experience. The issue at hand is that they don't have any in stock to exchange until the next wave. I was given the option of flat out returning it if I didn't want to wait but I don't mind sticking with GameStop especially how helpful they've been with me. If you are unhappy and truly want a new nexus 7 quickly I would suggest returning it and getting your money back then proceed to buy it elsewhere perhaps.
Sent from my Nexus 7 using Tapatalk 2
Well you can't blame them for it being a hot item and not having stock to swap it with. Just get your money back and order from the play store. Its what I did with Staples... Ordered Tuesday and delivered Thursday.
Staples do have 8gb in stock though.
Sent from my Nexus 7 using xda premium
lazaro17 said:
Their customer service has been great with me. Odd that you've had a bad experience. The issue at hand is that they don't have any in stock to exchange until the next wave. I was given the option of flat out returning it if I didn't want to wait but I don't mind sticking with GameStop especially how helpful they've been with me. If you are unhappy and truly want a new nexus 7 quickly I would suggest returning it and getting your money back then proceed to buy it elsewhere perhaps.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
player911 said:
Well you can't blame them for it being a hot item and not having stock to swap it with. Just get your money back and order from the play store. Its what I did with Staples... Ordered Tuesday and delivered Thursday.
Staples do have 8gb in stock though.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I tried that, and the customer service rep quoted their return policy for tablets: No returns/refunds, exchanges only. I am just hoping when I get to speak with the district manager things go better.
If anyone is curious, or in the same situation as I am, just get in touch with the district manager ASAP. The customer service people on the 800 number from gamestop is worthless. The DM fixed everything.
AlphaNoble said:
If anyone is curious, or in the same situation as I am, just get in touch with the district manager ASAP. The customer service people on the 800 number from gamestop is worthless. The DM fixed everything.
Click to expand...
Click to collapse
What did DM say? My DM was very nice but I'm still waiting on more stock for my exchange.
Sent from my Nexus 7 using Tapatalk 2
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
ChrisH87 said:
Hi guys,
I know a fair few of us have rejected their parcels because we were unable to cancel orders via Google Play.
My order was returned to Computer 2000 (in the UK) and signed for by them on the 19th, however to date I have received no communication from them and no refund.
Have any of you that have rejected your parcels received your refund or any other communication from Google?
Thanks,
Chris
Click to expand...
Click to collapse
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
dpjohnston said:
I never actually received mine as they messed up address label and TNT refused to let me tell them full address and then returned it before I had chance to go to depot to collect. I emailed Google at this point (through order page) on 20th and parcel was signed for by Computer 2000 on 24th so I emailed Google again on 27th, having heard nothing, and have no reply yet. I have managed to pick up a Nexus 7 in Curry's in the meantime so just want my money back.
Click to expand...
Click to collapse
Not great is it? Mine's been with them for 10 days now (weekend included) and I'd expect to have at least received an acknowledgment e-mail to say they'd received for the parcel.
Chris
Mine has also been back with Google for over a week and no word. If my phone call to them is in event full I will just file a claim with my bank.
Sent from my Nexus 7 using Tapatalk 2
Yes I too am having problems getting a refund they have had mine back for a week this can't be write they better get my money back soon or gonna speak to my bank.
Just phoned Google... They will not consider even looking at my case until the 8th August passes. Considering they received it back on the 19th July, I'd call it appalling service.
At least Amazon and the like acknowledge receipt of a returned parcel - Google's complete lack of communication has ruined the customer experience. I'll never order anything direct from them again.
Sent from my GT-I9300 using Tapatalk 2
Same here terrible service.
What did you order from them?
Sent from my ADR6425LVW using xda app-developers app
16gb google nexus 7.
Same situation here. I might just log a request with the credit card company anyway, force them to act.
I only actually got charged 4 days after my delivery refusal had returned to the depot somewhere in leicester (this was a separate charge to the other three or four pending charges that had fallen off my credit card) . I spoke to someone last Friday who said it would be sorted ASAP, he said it was the first time he had seen this happen, but nothing done since.
I got one from GameStop on the first day they were available. Google received my pre-order back on the 19th. I called Google & they said it could take up to 14 days to process the returned order & issue a refund. Still waiting...
Sent from my Nexus 7 using xda premium
That's what I was told 14days but somehow I don't think it will happen.
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
cornelious2 said:
it said 5-6 weeks for the refund to get processed on the site.
Sent from my mopho
Click to expand...
Click to collapse
Pretty sure that's illegal here. Where did you find it? Want to see if they are trying to say that for the UK too!
Sent from my Nexus 7 using xda premium
Mine was recalled before delivery, after 5 phoncalls to Google asking about what happened I was told that it was recalled over quality issues, I was told that it was a blessing is disguise, money went out to Google on the 18th and still waiting for a refund, tomorrow I am calling my bank to have the charge reversed, I am disgusted at Google service, I will never buy from them again.
Once I get my money back i am buying Asus transformer.
Sent from my GT-N7000 using xda premium
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
I am in the US and I refused the delivery about a week ago. I had ordered a case with it and still haven't gotten the case. Back before I had refused the shipment I had sent an email about being able to keep the case and just send the Nexus 7 back. But then I found a different case and decided I would just refused it all. Well then they split the order and the case is in limbo somewhere I guess. Anyway, I got an email a coupel of days ago with RMA instructions for the Nexus 7. It was in response to my question about opening the package and taking out the case. So I sent them back the tracking numbers what showed the refused delivery and acceptance back at the shipping origin. I also asked if they could just not send the case that is still pending and just issue me my refund. I haven't heard back.
It was easy to refuse delivery, I have the free MyUPS service. When I got the package shipment notification from UPS I went in and had them hold it at the location. Since I probably wouldn't be home when it was delivered I would have had to drive it there anyway. There wasn't any option to refuse. It seemed the day before or maybe it was the day it was it the location I looked at the delivery options and there was a "Refuse" option. I chose that and they sent it back. Didn't have to drive out of my way to the UPS location or anything. I plan on doing the same if they ever send me the case.
xenon1024 said:
[UK only]
You have to be refunded within 30 days of you notifying of the order cancellation, regardless of whether you have returned item or not.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
Click to expand...
Click to collapse
But it's not a cancelled order. You rejected their shipment. They can take as long as they please to "process it"
And for those of you thinking of filing with your credit card company or bank: good luck. Banks and credit card companies are notorious for providing extremely slow assistance for disputed claims. They will likely go to the retailer and give them like 60 days or something insane like that to respond before they do anything.
contact number for Google (UK)?
Sounds like I am just one of many who is experience a total lack of service or concern from Google?
TNT didn't manage to show up when I was home and wasn't allowed to deliver to the neighbour (although the package my misses got from TNT the same day was dropped off just fine); TNT failed to bring out the package when I arranged for redelivery (5 days after the initial drop-off) and only other option would have been a Saturday delivery, which turned out to be a no-go due to the Olympics (yes, I am located smack in the middle of London .. "yay").
Had no option but refuse delivery and have so far heard NOTHING!
Over the course of the last week I have used the google wallet email form 5 times and not received ANY response; I have tried the phone number on top of the page twice and gotten a fax/modem (+353 (1) 436 1001).
I am at this moment beyond pissed!
ANYONE have a valid (UK) number to contact these people?
I would have expected A LOT better service from a company like Google, but when (if?) I ever get my £209 back, I guess they've thoroughly proven to me that I'll be better off with an iPad - by the time the 7" iPad will be on the market anyway.
Oh well *sigh*
Updated Dec 6 1:30AM EST
Below is specific only to the orders from the first day the Nexus 4 was live.
Limbo 1 order fulfillment: ~99%
Limbo 2 order fulfillment: ~99%
Limbo 3 order fulfillment: ~91% (the majority of orders fall into this category)
"fulfillment" = shipped
Above is my educated guess on the status of the shipments that have been going out. I'm constantly tracking this and several other sources for continuing information.
Current status of orders and shipments:
Points below are confirmed:
First major batch shipped Nov 19 (upgraded to Next Day Air).
All orders that took place on the 13th that were back-ordered will be upgraded to Next Day Air for free.
Play Store Customer Service do not have any relevant information about your order. Calling them is nothing short of a complete waste of time.
Orders have not been shipped on a first-come first-serve basis. There is no pattern to the shipments, it is seemingly random. We have indisputable evidence of this.
Addendum to above: It is believed that we are finally going in order. Some of the later orders were shipped first due to an incomplete manifest.
Many people have noticed the last updated date on the Play orders page has changed. No one is certain yet what this might mean.
Points below are likely:
Logistics have been outsourced to UPS.
Order mechanics "slid" during the initial rush of the first few minutes of the product going live. This caused several issues (including an incomplete manifest sent to UPS).
Status of your order (limbos):
1) Order placed. No e-mail of any kind (including order confirmation) received.
2) Order placed. Order confirmation received. No other e-mail of any kind received.
3) Order placed. Order confirmation received. Back-order e-mail received.
If you want to see the "levels" post that everyone is talking about, you can find that here:
http://forum.xda-developers.com/showthread.php?p=34283797#post34283797
---------------------Preserved for archival purposes-----------------------------
I made a small G+ post here, in an attempt to get more information:
https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA
Please +1 and reshare it if you have a moment.
A petition (over 1000+ signatures at this point in time!)-- if you have a moment, please sign it:
https://www.change.org/petitions/go...onse-on-the-nexus-4-shipping-backorder-fiasco
A letter template drafted up by member thekooliest:
http://forum.xda-developers.com/showthread.php?p=34369253#post34369253
Tentative US order time: 09:00AM PST
Changed "confirmed" to "tentative". 09:00AM PST is most likely, but you should be watching out regardless.
These are some of my favorite threads here! We all heard that the Nexus 4 is now official but I'd wager that a lot of us are waiting for preorders to open up on the Play Store.
Post the usual "I ordered!" "It shipped!" etc. here! I, personally, cannot wait for this guy. Just sold my S3 for it.
I did call Google to ask if they were going to open pre-orders for the device. Doesn't look like it this time around, but I was told that you will be able to purchase on November 13th and that stock would start shipping "either on the 13th or the 17th," whatever that means.
Current information (as of Nov 12):
No one knows what time the purchase will go live.
Best guesses are sometime in the morning of the 13th (office hours), or at 00:00 PST. I'm personally leaning toward the former. (NEW: see below)
There will be no pre-order on the Play Store.
Check here for specific country availability.
Check here for more information on shipping and handling for your country.
A Virtual Credit Card (VCC) cannot be used with your purchase in the device store. Also, at this time, the country of your credit card must match the the country to which you're shipping.
Taxable charges, if any, depend on what state you're ordering from.
We do not know what shipping options will be available. Right now, only 2-day shipping is confirmed. We are hopeful for an overnight option at launch.
News added Nov 10:
Android Police got a little clarification from Google-- the rep said pretty much exactly what we've been assuming for the past couple of weeks. They also agree with me that the button will be more likely to go live in the morning sometime, rather than at midnight. See source here: http://www.androidpolice.com/2012/1...-shipments-start-november-13th-no-pre-orders/
News added Nov 13:
A German Google employee has revealed that the Nexus 4 should be selling at "around breakfast time" in Germany. He also mentioned that would be about 8-9AM. This would lead us to believe that the order form will go live at 0:00PST as originally anticipated. Germany is 9 hours ahead of Pacific Standard Time-- aka, 2AM Central, 3AM EST.[/url]
im guessing on nov 13th but they really didnt say.
From the Play Store:
Coming soon!
Available for purchase on Tuesday, Nov. 13th
Click to expand...
Click to collapse
It seems pretty clear to me.
bozzykid said:
From the Play Store:
It seems pretty clear to me.
Click to expand...
Click to collapse
They've had stuff up for pre-order before announced retail dates for most of the devices so far.
Plexicle said:
They've had stuff up for pre-order before announced retail dates for most of the devices so far.
Click to expand...
Click to collapse
Sure. But the Play Store says you can purchase it on the 13th.
I would imagine that means a direct purchase. It doesnt mention when pre-orders will start. I for one will definitely be pre-ordering (if possible) this phone. Just hope I can get around £160 for my HTC Desire HD with lots of cases and accessories included
hello guys , i am from montenegro.
i am from one of those countries in which Google Store isnt available in yet...
so if you guys can pls help me , i wanted to ask you :
what other options do i have for buying it (besides ebay)
thank you
Will sell my S3 for it
lskeys said:
Will sell my S3 for it
Click to expand...
Click to collapse
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
I may sell my sgs3 for this. But I want to hold it first, I'm still on the fence.
Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..
Tibbz96 said:
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..
Click to expand...
Click to collapse
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
My Inc S broke a month ago, I have been stuck with a £10 Nokia dumbphone waiting for this phone! It can't come soon enough...
Hoping we can preorder before the 13th
ste1164 said:
Hoping we can preorder before the 13th
Click to expand...
Click to collapse
+1 I want to be first in line
I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.
Makaijin said:
I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.
Click to expand...
Click to collapse
I wouldn't be surprised if the wireless dock is not available for quite a while.
Here's to hoping they do same day delivery this time around which may explain no pre order date...
Sent from my MB886 using xda premium
Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
Yeah! I'm sellin my S2 on craigslist(so many scammers ) Some guy from new york just offered me $280 (I was asking $250)
---------- Post added at 05:43 PM ---------- Previous post was at 05:40 PM ----------
Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
I might have to go back to my trusty captivate lol
bozzykid said:
I wouldn't be surprised if the wireless dock is not available for quite a while.
Click to expand...
Click to collapse
It's not too big of a concern. The wireless charging is a more of a luxury than anything. The most important thing is the option is available; the aftermarket solutions either adds thickness or look just plain ugly.
Sent from my Nexus 7 using Tapatalk 2
Does it matter where you preorder the HTC one from in order to take advantage of the HTC trade in offer? I ordered from Newegg but want to trade in an old evo 4g.
Sent from my EVO using Tapatalk 2
Nope, you just have to have a valid proof of purchase.
Awesome. Thanks couldn't resist 100 bucks for an original evo.
Sent from my EVO using Tapatalk 2
mustang_52 said:
Awesome. Thanks couldn't resist 100 bucks for an original evo.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I'm sending back my old Samsung moment can't even get rid of that thing for free.
Would they know I haven't even uses that in almost every years? It's on their list of choices.
Sent from my Evo 3D CDMA using xda app-developers app
Ok, I feel like a complete idiot. How exactly do I go about getting the $100 for a trade-in? I have my old EVO 4G that I’d like to send back, but if I go to the following link, it says that I’m only eligible for $16:
http://www.htctradeup.com
I'm guessing that isn't the same as this offer for the One:
http://www.androidpolice.com/2013/0...h-april-26th-following-rumored-launch-delays/
Is the paperwork included with the HTC One and you send in your old phone after you purchase the One, or is there another link to go to in order to find out how to get the rebate? How do we know exactly how much we’ll be getting back from HTC since everything is saying “up to $100”?
As a side question, my brother is thinking about getting this phone and his contract is up for renewal, so can he trade a device in for this rebate as well?
subhumanderelict said:
Ok, I feel like a complete idiot. How exactly do I go about getting the $100 for a trade-in? I have my old EVO 4G that I’d like to send back, but if I go to the following link, it says that I’m only eligible for $16:
http://www.htctradeup.com
I'm guessing that isn't the same as this offer for the One:
http://www.androidpolice.com/2013/0...h-april-26th-following-rumored-launch-delays/
Is the paperwork included with the HTC One and you send in your old phone after you purchase the One, or is there another link to go to in order to find out how to get the rebate? How do we know exactly how much we’ll be getting back from HTC since everything is saying “up to $100”?
As a side question, my brother is thinking about getting this phone and his contract is up for renewal, so can he trade a device in for this rebate as well?
Click to expand...
Click to collapse
No unfortunately I think this was an offer you had to sign up for about a month ago. I signed up very early and I got an email on March 18th titled "Thanks for registering for the new HTC One®" inside it tells you to goto www.htctradeup.com/htcone and use the code included in the email to recieve either the devices value according to their checker or $100 - whichever is greater.
Good luck!
Update - Ya their site says "Pre-register online (must have been completed prior to April 5th)."
So you get at least $100 plus whatever your phones worth right? And yes I preregistered.
Ryno_666 said:
So you get at least $100 plus whatever your phones worth right? And yes I preregistered.
Click to expand...
Click to collapse
Their main site (http://www.htctradeup.com/) will tell you how much your phone is worth if you trade it in. But if you pre-registered and (from what I've heard from others) confirmed the device you will be trading in and save your information within 30 days of pre-registering, then you will get $100 for your trade-in if it's worth less than $100 on their site.
So, for example, if you wanted to trade in a Samsung Galaxy SIII (which only a crazy person would do), you would receive a $150 visa prepaid card. But if you wanted to trade in a Sprint Epic 4G, that phone is only worth $20 on their site, but I would get $100 for it since I pre-registered and filled out/saved the required info.
Has anyone been able to get past the "save for later" button on this? Or are we waiting for the release date for you to begin the next step in the process.
Contacted HTC button won't work until 19th
D3luSi0n4L said:
No unfortunately I think this was an offer you had to sign up for about a month ago. I signed up very early and I got an email on March 18th titled "Thanks for registering for the new HTC One®" inside it tells you to goto www.htctradeup.com/htcone and use the code included in the email to recieve either the devices value according to their checker or $100 - whichever is greater.
Good luck!
Update - Ya their site says "Pre-register online (must have been completed prior to April 5th)."
Click to expand...
Click to collapse
Ahh, thanks for the clarification! I was afraid of something like that. I guess eBay it is...
Sent from my EVO using Tapatalk 2
You guys might read of the terms and conditions just to be aware.
http://www.htctradeup.com/htcone/?q=terms_of_use
and specifically this:
7.2 Program Requirements. In order to participate in the HTC One Upgrade Program you must have an eligible used device as defined by the on-line Tool. You can identify if the used device is eligible by utilizing the drop down menus to pick the make, model, and carrier for the used device. If you cannot find the make or model and believe this is in error, you can contact the program administrator at Clover Wireless. The Program is only valid within the United States. You must be a minimum of 18 years of age to participate. The Program is not valid on stolen property. There is a maximum of one (1) trade-in utilizing HTC One Upgrade promotion per registrant. A valid proof of purchase is a) an original invoice with the IMEI number printed on it or b) a copy of the UPC code with the IMEI code printed on it. A copy of a UPC code is only permitted once as a valid Proof of Purchases. Clover Wireless has the right to reject any trade-ins for promotional trade-in submissions where 1) the used device is submitted by anyone other than the user of the used device and 2) when the used device was not active at the time of the new device purchase and 3) the trade-in voucher was not agreed to by you and 4) there is an invalid proof of purchase or 5) we believe there to be fraudulent intentions. Without a valid Proof of Purchase, you will not be paid the promotional trade-up amount.
Click to expand...
Click to collapse
My touch pro 2 will definitely not be active when I purchase my One tomorrow but I'm going to send it in any way. All it is doing is collecting dust in a drawer.
Same here I'm sending two EVO design's
That were collecting dust.
So I received my email on March 15th, but I haven't registered on the site yet because I thought i needed to wait until I had the One. Am I SOL because it has been more then 30 days?
gripnrip said:
So I received my email on March 15th, but I haven't registered on the site yet because I thought i needed to wait until I had the One. Am I SOL because it has been more then 30 days?
Click to expand...
Click to collapse
Maybe. At first when I went on the site and entered my code from the email they sent me a few days ago it said like $30 or something for my EVO 3D. Now it says $100 when I enter that, but it says click here when you get your ONE and when I do that and reenter the number it says it is invalid.
Did we have to re-register again? Because I did this when they first announced it..
raptoro07 said:
Maybe. At first when I went on the site and entered my code from the email they sent me a few days ago it said like $30 or something for my EVO 3D. Now it says $100 when I enter that, but it says click here when you get your ONE and when I do that and reenter the number it says it is invalid.
Click to expand...
Click to collapse
Its weird, I register for 2 lines back when they started the promotion sign up and I got 2 codes in separate emails. One looks generic code with the number 100 between the letters and the second code has different digits. If I go to the trade page the generic looking code works but it says I have to complete the trade by 3/28/13. The other code comeback as invalid.
I went to the trade in page an put in the informaiton for my evo. I then put in the code in my email and it seemed to work and gave me the "Save for Later" option. I got an email from HTC a short while ago after clicking save for later and putting my email address in. And now it says I have to pre-order and has a pre-order now link at the bottom of the page. I just planned on going into Best Buy tomorrow morning and grabbing one as I got the $50 gift card deal from them back in January. But I want my $100 from HTC.
gripnrip said:
I went to the trade in page an put in the informaiton for my evo. I then put in the code in my email and it seemed to work and gave me the "Save for Later" option. I got an email from HTC a short while ago after clicking save for later and putting my email address in. And now it says I have to pre-order and has a pre-order now link at the bottom of the page. I just planned on going into Best Buy tomorrow morning and grabbing one as I got the $50 gift card deal from them back in January. But I want my $100 from HTC.
Click to expand...
Click to collapse
I guess we will find out tomorrow. I also have the best buy gift card upgrade deal.
---------- Post added at 07:44 PM ---------- Previous post was at 07:12 PM ----------
When you put on your code what complete by date the website gives you?
Just to let everyone interested know. I just received an email for the trade up offer (for those of us that pre-registered) that took me to a page and now it says I get the $100. Just have to claim by April 30 and mail by May 30. It is all good now.