Related
I think many of us (especially us Canadians who are still mostly N7-less) are pretty pissed off at how Google handled the pre-orders. I think many of you would agree that it's a reasonable expectation that pre-orders from the supplier should come before retailers are able to put theirs on the shelf. This is especially reasonable when you consider that we were charged 2-day shipping via UPS without any other alternative from Google. It has also been reported that some Canadians are getting 4-day shipping estimates even though they paid for supposed 2-day shipping.
I know that many of you will probably tell me to stop whining and just suck it up because they didn't break any promise as to the plain writing contractual agreement. But that doesn't mean that there are implicit expectations which should be met in good faith. This is especially true for a company that has a history of catering to its users and still holds the informal motto of "don't be evil".
I know that Google has always been a pretty open company and listened to feedback, and I still trust that they uphold these values. Is there anything we can do as a group of people to voice our opinions directly to them and let them know? I am sure that many of us are also developers hoping to get their first hands on the device as well. And I'm sure that Google would like to keep its developing community happy.
Addendum:
I just wanted to say why I wrote the post. This is was not meant to be a rant. If you re-read the OP, you will see that I am actually looking for a way to collectively voice to Google our discontent. That's because I believe Google to be a high-quality company that listens to its users. And I do WANT to order from Google Play again for the next device, but not before helping them improve their process by vocalizing our disappointments to them.
A rant in itself is useless, but what I am looking for is a way to let Google know where they can improve so we can enjoy a better Play store in the future.
no point of pre-ordering if we are not given any exclusivity ><
Stop whining.
Sent from my Galaxy Nexus using Tapatalk 2
Not mad at all, I am getting what I paid for.
It's funny when people say that they aren't upset that they over paid for a product that they'll get after people that didn't pre-order.
Sent from my Nexus 7
ibopm said:
I think many of us (especially us Canadians who are still mostly N7-less) are pretty pissed off at how Google handled the pre-orders. I think many of you would agree that it's a reasonable expectation that pre-orders from the supplier should come before retailers are able to put theirs on the shelf. This is especially reasonable when you consider that we were charged 2-day shipping via UPS without any other alternative from Google. It has also been reported that some Canadians are getting 4-day shipping estimates even though they paid for supposed 2-day shipping.
I know that many of you will probably tell me to stop whining and just suck it up because they didn't break any promise as to the plain writing contractual agreement. But that doesn't mean that there are implicit expectations which should be met in good faith. This is especially true for a company that has a history of catering to its users and still holds the informal motto of "don't be evil".
I know that Google has always been a pretty open company and listened to feedback, and I still trust that they uphold these values. Is there anything we can do as a group of people to voice our opinions directly to them and let them know? I am sure that many of us are also developers hoping to get their first hands on the device as well. And I'm sure that Google would like to keep its developing community happy.
Click to expand...
Click to collapse
awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
Maybe you should launch Angry Birds at them?
I'm a little upset I paid for the shipping from the play store when I could have e just ordered from games top.. Not pay the shipping and get my n7 sooner. It's not that big of a deal for me but everyone will forget later today when they get their devices.
Sent from my SCH-I535 using xda app-developers app
you got/will get it a week after everyone else. how will you manage to live?
Angry is probably too strong, but i'd have hoped (as with pre-ordering anything) that you'd at least get the thing delivered on launch day. Wouldn't expect to get it early necessarily and there are clear commercial reasons why this wouldn't go down well for a product thats being sold via third parties as well as from Google directly. And if the courier is struggling to keep up then its probably Google's fault for apparently giving regional exclusivity to any single company. After all, the likes of Amazon seem to cope quite well using multiple couriers and getting large volume launches of items out on time.
And certainly the communication side of things could've been alot better done than it has been, not to mention the customer services element for those who tried unsuccessfully to can pre-orders a week or more ago.
Isn't this what that OTHER thread is for?
ikn0wagh0st said:
Stop whining.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
infamousjax said:
awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
Click to expand...
Click to collapse
Can't tell if trolls or just stupid.
Did either of you even read the OP? He had an extremely valid point. We paid for required two-day shipping, supposedly in an effort to receive our products on or before the day everyone else could receive theirs. Of course this was not guaranteed by Google, but the fact that it didn't happen makes it unlikely that I'll ever preorder another Google product unless they adapt the same philosophy used elsewhere, like Amazon and Apple.
I followed the rumors since the 370T, preordered within minutes of availability, paid extra for mandatory expedited shipping, and it's finally being delivered tonight. Folks simply wandered into stores last week and picked theirs up. That's not how it should work. I'm not whining - I just believe Google should handle things differently in the future.
infamousjax said:
awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
Click to expand...
Click to collapse
That's not my point as Jiggavolt has also explained. I would gladly have paid $5 or $10 shipping to get 3-week shipping rather than the 2-day shipping. But since we were required to purchase $20 (Canadian) 2-day shipping (which turned out to NOT be 2-DAY shipping AT ALL), I think it's fair to say that I feel a little cheated. Beyond that, there are implicit expectations that have not really been followed through or at least communicated. Even a simple apology to say that they were a bit slow would satisfy me.
_MetalHead_ said:
Isn't this what that OTHER thread is for?
Click to expand...
Click to collapse
No, I'm seeking an avenue to communicate discontent with Google in a collective way.
ibopm said:
No, I'm seeking an avenue to communicate discontent with Google in a collective way.
Click to expand...
Click to collapse
Ha! Since you stated that so eloquently, I just can't argue with it
Yeah, I could see being upset, actually. I ended up just calling all of the Gamestop stores within 15 miles (probably 6 of them) before I found one that had one in stock.
I would be angry too, but mainly about the 2 day shipping issue. However, I believe that UPS is at fault here if they cannot deliver within two days, not Google. I did not want to pay for shipping so I picked mine up at Staples on Sunday.
It's easy. Next time Google comes out with another device. DO NOT ORDER FROM THE PLAY STORE no matter what they say. You will get PLAYED again. They named it the PLAY store for a reason.
In my mind, Google has botched the entire process from start to finish.
1. Mystery specs - for the longest time, nobody could figure out if it had MHL or HDMI out, USB OTG, external storage, etc. Even media sites were conflicted on these features.
2. Saying that it will only be available on the Played store when it wasn't.
3. Shipping to retailers FIRST before fulfilling their own pre-orders hoping that retailers will hold them for an unspecified amount of time.
4. Shipping devices in no discernible order (FIFO, LIFO), etc.
5. Shipping 8GB orders first before 16GB, and then 16GB before those that also bundled a case with it.
6. 2 day shipping questionable... existing posted screenshots showing estimated time of delivery of 4+ days confirms this.
7. Canada gets brown back and US gets black back. WTF?
8. No able to cancel orders and no response from e-mails (at least for emails from Canada).
9. No specific launch date except mid-July. It's mid-July already, and some haven't even seen movement on their orders.
10. No explanation from Google over this fiasco.
The only redeeming feature was the price.
I don't know if this is Asus' fault or not, but Google is to blame. I think what Google should have done is hold shipping to retailers until they fulfilled their own Played store pre-orders first. None of this "everyone gets it at the same time" crap... WE OBVIOUSLY DIDN'T ORDER IT AT THE SAME TIME, so why go this route? If retailers don't have stock to sell, they can't sell it. However, if they do and it is taking up space, you can bet somebody is going to break the rule... esp. when there is no specific date to sell it.
The Played store is the premiere store for buying google branded devices. Google should make sure that when you order from there, you are at least guaranteed to get it the same time, if not earlier, than all other retailers at launch. Otherwise it is pointless to pay shipping when you could just walk to your local B&M and buy it right away for the same price - minus shipping. As it stands now, you would be a fool to order from the played store for the next device no matter how exclusive it will be.
The next time around, not ordering devices from the played store will be a good lesson for google.
If Steve Jobs were alive and this was an Apple product, he would have made it right by now. God rest his soul, he's probably laughing in his grave right now.
In the words of Justin Timberlake... Cry me a river.
I can't say I'm exactly thrilled over the situation. I found out Staples has them on the shelf right now. Meanwhile, I've received nothing from Google regarding my pre-order. No status update, no shipping notification, nothing. It stings a little bit to realize I'm paying more to get it later when you factor in the shipping cost... especially when I could have one within 5 minutes since Staples is just down the road...
I'm not exactly angry to go to war with Google over this, but this is definitely some serious food for thought for future purchases. I can't see myself possibly pre-ordering through Google again.
Anyone who pre-ordered with the expectation of receiving it before those who didn't pre-order, had the wrong expectations. I've been involved with many pre-orders and known of many many more. I've never seen one with that expectation.
However, you should expect to receive it on the generally available (GA) date. That's where this release broke down. Whether it's Google or Asus, it doesn't matter. The process failed.
However number 2. When I saw that pre-orders were paying for shipping and taxes, a flag went up for me. I decided to not pre-order as it would be cheaper for me to walk into a store and buy on the GA date. I saw little value in pre-ordering.
Am I the only one here thinking that it was part of google's plan to make it look like they sold a bunch of N4s in order to get the media's attention by bragging about how many they sold? Just Google: "nexus 4 sold out". You will find many websites reporting that nexus 4 are selling like hot cakes/or are sold out. I'm going to have to look at the next news paper, I bet we will see it in the headlines. This is wonderful news for Google. Great advertisement.
More over I would like to know what you guys think of this. Don't you think that such a rich company like Google would have for seen this?
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
Chances are they have a lot on stock but want to sell only a certain amount for the time being.
Now what would concern me is, if it actually is the truth that they ran out of supply. I mean, LG? There are few people who have faith in LG, their android update policy is enough to associate that company with incompetence.
Even with the nexus phone being an LG, they already managed to leave a bad impression in countries with no play store by announcing a price which could be nearly up to double the price of the nexus 4 in the play store.
What if LG is not able to keep up with demand? What is your say? What do you think is going on?
I visited a site that mentioned that Google has done this before, in order to see how high the demand is and to fulfill the needs a few days/weeks/month later. Was not following the galaxy nexus sale , anyone that experienced this here?
Hope this thread doesn't get closed, I could imagine some interesting discussion going on
no, just scumbags trying to make a profit by hogging all the stock
AznDud333 said:
no, just scumbags trying to make a profit by hogging all the stock
Click to expand...
Click to collapse
I think it its engineered, why not Apple do it all the time
Naw, I mean, there really weren't any commercials over it or anything. Google has the money to spend on advertising for it, but they honestly didn't. I feel they just weren't too sure on when to do it themselves and that we were probably making more out of it than needed to be.
dahmmy said:
I think it its engineered, why not Apple do it all the time
Click to expand...
Click to collapse
google's site never lags
it lagged today.
It's a big global conspiracy to ruin your day. Mission accomplished.
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
Ravynmagi said:
It's a big global conspiracy to ruin your day. Mission accomplished.
Click to expand...
Click to collapse
The Illuminati. Yes! They are watching us!
@above: hmmm. I prefer Lg is incompetent
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
mke1973 said:
I think it may be a combination of Google's lack of concern about their customers combined with a poor working relationship with LG. I don't think Google wants publicity about this launch because they and LG won't come off looking too good. Google must have thought it was getting more units from LG because they had indicated they would sell the Nexus 4 via Playstore in the Netherlands and Belgium. Then at the last minute, they had to cancel those commitments because they didn't get enough units from LG. At the same time, non-US carriers selling the phone at a much higher price than Google got units ahead of launch time so their customers could physically have the phone today. Hence, you have a number of users posting threads here about problems with their brand new Nexus 4 phones, which they have in hand. So, LG shorted Google to send phones to vendors that sell the Nexus 4 at a higher price. I suspect the whole sales cycle of this phone may be marked by problems between Google and LG, resulting in supply shortages for the lower priced Google-sold phones. If consumers want the phone and don't want to wait for weeks at a time between LG's periodic shipment of a meager supply to Google, you may be forced to buy from other vendors at a higher price or, in the US, a contract commitment to T-Mobile. It looks like Google + LG= oil + water; they don't mix well.
Click to expand...
Click to collapse
.... Or maybe not. That's quite the stretch.
shadehh said:
Also the fact that the number of sold devices are not being reported, wouldn't that indicate that the amount of devices are actually not that much after all? (mentioning the # of sold units would discredit their bragging right? - Of course, only if it is not high)
Click to expand...
Click to collapse
It is Google's policy not to release sales figures. So it indicates absolutely nothing. Asus released some Nexus 7 sales figures last month and apparently Google was not too happy.
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
FallN said:
If this was Apple then, yes, I would believe it was intentional but honestly the server was crashing. What I saw you can't fake. It was like a DDoS attack. That server was basically brought to its knees. SERIOUSLY.
Sent from my Nexus 7
Click to expand...
Click to collapse
very true... i had an N4 in my cart 8 times today (EIGHT freakin times) and each and every time i tried to proceed, i got that craptastic yellow banner telling me that something happened on the back end. their servers were absolutely hammered.
PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
Click to expand...
Click to collapse
I'm happy with the low price and even if I have to wait a year to get a nexus 4 I'm so happy Google set new standards. I don't find the price too cheap, they could have easily added 50 bucks more for all I care. But I'm glad they set new standards for great hardware all others phone manufacturers must now adjust
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
oceansaber said:
I waited all day, from 3:00 AM EST when it was SUPPOSED to launch, to 12:00 PM EST when the "second" launch time was "announced", resulting in two times in which the "Add to Cart" button popped up but didn't work after clicking through. The minute I step inside my house, I rush to my computer, and see a nice, red SOLD OUT sign.
It had to be either a) testing the waters in terms of demand for the device (highly unlikely), b) a publicity stunt in order to garner more (free) attention for the Nexus4 (as we say it, any publicity is good publicity), or c) as stated a shortage of devices as a result between miscommunication/communication breakdowns between LG and Google.
Thoroughly disappointed. I sold my phone (GNexus) in the hopes of upgrading for very little $, and now I'm stuck with no phone at all.
Click to expand...
Click to collapse
man, i feel you. i sold my gnex and my backup (g2x) device in anticipation of the nexus 4. I'm old and tired. So, i'm just going to go to my tmobile store and pick up a note 2. I got one for my wife last week and she has been completely satisfied with it. I'll re-evaluate the state of android in a couple months, whereby I might sell the note 2 to finally get the nexus 4. we'll see.
If you believe that its all a conspiracy, put your aluminum foil hat back on and go sit in the corner.
PincheKeith said:
This is what happens when things are under-priced. Whether mandated by law (price controls) or whether a company does it out of its own desire (Nexus 4). Selling something below its true value will lead to shortages because the demand will be too heavy. Combine that with Google probably trying to not overestimate the demand in order to not build too many, it should be no surprise that it sold out so quickly.
Click to expand...
Click to collapse
Finally someone who understand economics.
Put gas half price today. Guess what will happen. Even if gas stations prepared. EVERYONE will gas and you can't prepare for that. Supply is driven by how valuable it is to sell. Demand is determined by how much value you get. They released a 600$ phone at 300$. Take off your tinfoil hats and go to school.
There is no conspiracy. We are talking about about a relatively small cell phone player in LG and a device with a small profit margin. Considering that both these companies are banking on the same profit model, ie, google wants large volume sales for ads and LG wants large volume to compensate for smaller net profits per phone. With the next big phone literally always around the corner, to delay sales in any way is very bad for both companies.
shadehh said:
I don't find the price too cheap, they could have easily added 50 bucks more for all I care.
Click to expand...
Click to collapse
Then it is too cheap If people are willing to pay $400 or $450, and they sell it for $350, that's too cheap. That's why demand is (and should be!) so high.
I don't think they did this intentionally, they have a great device at a great price and it sold out.
Going to start by saying PLEASE DON"T TURN THIS INTO AN ATTEMPT AT A SHIPPING STATUS THREAD
OK - I've been silent enough and think now's the time when I weigh in. I'm a logistics guy that worked for a mobile device manufacturer for 14 years, and currently stuck in queue as part of the Nov 27th US sale date. I will summarize the likely scenarios for the uninitiated, and those that flat out haven't been following the saga on the previous million posts to the shipping info thread - good info there but getting buried in "mine shipped today" posts.
We have in US 4 parties in the Supply Chain: Google, LG, UPS Logistics and the angry mob of customers.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
So Google exists in the cloud - taking orders (sometimes), processing payments (haphazardly), communicating (ha!) status info to customers, creating individual shipments & associating those shipments into a consolidated manifest that they transmit to UPS, and dropping purchase orders to LG for devices. Basically looking like this:
What is unclear is:
Does Google have just one massive PO that LG is attempting to build and ship against, and thus may be the fundamental reason why we have no inclination at all about shipment dates?
If it is broken down, how closely is Google managing their PO schedule lines and why aren't they communicating information publicly?
Odds are Google owns the inventory as soon as it leaves LGs docks - knowing the way UPS logistics works, they likely have segregated inventory pools, and likely 2 separate pick/ship areas. Inventory pools are by use IE round 1 orders, round 2 orders and customer satisfaction/warranty. Pick/ship is broken into some attempt at FIFO sales order managed queue, and RMA/replacement device/pissed off customer satiating. Question here is who is controlling what shipments from LG go into what pool, Google? UPS? The guy on the forklift? Important implication for (4) below
Google is transmitting order info to UPS, tracking numbers get assigned, and whole groups of tracking numbers get assigned to a manifest to be wave picked and processed. Whether Google is doing this or UPS is doing this really just depends on how the contract was written. The speculation is coming from how manifested orders are getting assigned to those pools of inventory - is there really a pool/sale date tie, is it FIFO/LIFO in one big vat, or FIFO/LIFO by pool assignment?
IMO here's how things should be working - meaning Google should be directing how inventory gets into which bucket for processing and also what that processing order is:
And so here begins my open letter to Google:
Your purchasing department/buyers better be riding LG like a horse, managing those schedule lines. Not doing so is the quickest way to guarantee continued loss of customer faith in the backend. Me coming from a mobile device manufacturing arena - either you guys just totally blew the forecast, LG has totally overstated their manufacturing capacity (shame on Goog for not sending IEs in to verify it), or there is such a high manufacturing failure rate in final test.... The last one scares the hell out of me since I'm in the process of handing you $700. FIX IT. You own it.
Your group managing accessory fulfillment needs a 3 Stooges style realignment of attitude as well. You may as well just pull the bumpers off the website and say "we have no accessories at this time". We get kinda pissed when you dangle nice things in front of us and we can't have them. PS - where the hell are the orbs? YOUR MARGIN IN ACCESSORIES IS HUGE. There is no excuse - how long has the Nex4 been in your product roadmap? FIX IT. You own it.
Likewise the person that is liasing with UPS Logistics needs a stern talking to. Either there's no direction of the inbound inventory causing good inventory to go to pools out of order, bad communication of order management info to UPS, or UPS is just in the weeds doing the pick/ship. I'm inclined to believe it's the first - the implication is that if orders are transmitted to UPS in batches or manifests and assigned to a pool, they get picked shipped FIFO by pool only when inventory arrives and gets put in the rack (which seems to be what we are seeing). Somebody dumps inventory into pool 3, and December orders start shipping before November ones. FIX IT. You own it.
Oh yeah - given the price point of these items - can you please send everything signature required? I know your contract declared value per shipment is probably set at like $100, and you are playing the numbers game - what's your true device cost vs how many get lost. But it sucks for that ONE customer whose been waiting 7 weeks to get their tracking number, a delivery notification, and comes home to find an empty porch. I can't begin to describe the suckage that person feels. At most it will cost you $1 per shipment, and make us all very happy and our fault if we say "no go ahead, driver release it" and it disappears. Bad enough us UPS MyChoice people have to try and redirect shipments before the first attempt anyway...
Your project manager for this product launch and your IT service managers for both the Play store and Wallet either have their heads in the ground for what their true capacity for order management is, or you didn't give them the budget to make the systems & services robust enough to handle what happened. Twice. Not saying someone here needs to fry, but I personally tried to order first round, had devices fail getting into my cart 4 times, cart itself crashed twice, and Wallet just continually was vomiting. Second round devices went into cart smoother, but cart did crash twice. The Wallet handoff went ok this second time. However, there's an distinct lack of flexibility in being able to manage payment after order confirmation but before product shipment. Orders are taking so long that my credit card expired and I had to activate a replacement. Fine, I update payment methods, but it didn't flow through to the order. Your CSRs advice to me? Cancel your order and re-enter one. ARE YOU FRIGGIN KIDDING ME? Somebody needs to take a deeper look at the tier 1 call center scripts, and maybe take a harder look at allowing things to go to tier 2 a little more often. FIX IT. You own it.
Lastly, your relationship management with us is sucking balls at the moment. Lack of information to us allows us to fester and boil blood in environments like this - and causes people like me to come out of the woodwork. I'm not a Google hater, I think you are driving innovation further with every single product you unveil. I don't resent that you knocked my old employers private parts in the dirt - shame on them for not paying attention. I do hate that you also are falling in the trap that most in the mobile device arena do - know your end customers expectations and be there for us. We hate the carrier subsidy market as much as you do. We're willing to hand you their part of the margin so that we don't have to put up with their bloatware. We LOVE the open developer community you have built for us. We really want to show off our new phones and say eff you Apple fan boys, look what I got. We are trying to hand you our hard earned money. Please give us a Merry Christmas.
To the folks that may get a bit of a smackdown for anything I wrote above - sorry. But ya gotta scream and yell on our behalf, or we're going to scream and yell on our behalf. Keep fighting, learn from any mistakes made, and move forward - not just onward. I wish y'all continued prosperity and a Happy Holidays.
Now give me a tracking number.
I'm gonna take a wild guess and say you haven't received your Nexus yet?
---------- Post added at 11:53 AM ---------- Previous post was at 11:46 AM ----------
In all seriousness it's an enormous logistical fail of epic proportions. LG and Google are pretty big names so it begs all sorts of "how" and "why" questions that could make one go crazy...Any excuses really are almost unfathomable. There isn't one good reason that things shouldn't have been brought back on track by now. Any big launch can have problems. But typically they're remedied fast enough to be forgotten about.
RealiZms said:
I'm gonna take a wild guess and say you haven't received your Nexus yet?
Click to expand...
Click to collapse
:crying:
RealiZms said:
In all seriousness it's an enormous logistical fail of epic proportions. LG and Google are pretty big names so it begs all sorts of "how" and "why" questions that could make one go crazy...Any excuses really are almost unfathomable. There isn't one good reason that things shouldn't have been brought back on track by now. Any big launch can have problems. But typically they're remedied fast enough to be forgotten about.
Click to expand...
Click to collapse
Agreed - typically. I guess that's the puzzling part for me, it's seemingly just not getting better. As a barometer, the pace of posts in the shipping thread has slowed a bit for sure, but lawdy it still grows, and new horror stories still being added. And non-US folks are showing it's a systemic issue. Very sad.
Well done,OP.
Ordered my Nexus 4 on the 13th. Still waiting.
Lifo fifo avco.
Well said OP. I hope someone at Google sees that.I have my N4 but my wife wants one too. I cant deliver cause Google can't Now she wants a iphone 5
I'd just like to add that here in the UK, we're in exactly the same situation; orders shipped randomly to people that ordered a couple of hours after the sales opened, and all but a handful of those who ordered within the first hours have received nothing.
Now, Google UK delegate their distribution to a company called 'Computer 2000', with TNT handling delivery. This isn't just an issue of 'UPS forklift driver hates your guts' or pick/ship allocations falling into a black hole, it's a worldwide failure of Google's logistics setup.
I pre ordered on the 1st November with my network here in Denmark. Expected delivery date has changed weekly and today was supposed to be the launch day here and I would receive my phone on Monday. Today they tell me that it will more than likely be at the end of January, possibly later because of LG.
I've purchased a dozen different kind of screen protectors, a few Qi chargers, cases, a bumper all in excitement of getting the nexus in my hands, and it's like I was a 12 year old child today who dropped their ice cream - I was extremely frustrated and I've reached a point where I've had enough of waiting.
I'm done. I cancelled my pre-order and will be looking for something else. Well done LG
I'll be back when the Nexus is given to someone more capable of handling a little demand.
well said , not sure why someone would rate it 1 star (a Google employee I guess)..just rated it 5..brings it to a decent 3 star
munchy_cool said:
well said , not sure why someone would rate it 1 star (a Google employee I guess)..just rated it 5..brings it to a decent 3 star
Click to expand...
Click to collapse
I'm sure some [email protected] over at Google is getting a good laugh, while playing on his Nexus, refreshing this and the shipping thread
twistedh said:
I pre ordered on the 1st November with my network here in Denmark. Expected delivery date has changed weekly and today was supposed to be the launch day here and I would receive my phone on Monday. Today they tell me that it will more than likely be at the end of January, possibly later because of LG.
I've purchased a dozen different kind of screen protectors, a few Qi chargers, cases, a bumper all in excitement of getting the nexus in my hands, and it's like I was a 12 year old child today who dropped their ice cream - I was extremely frustrated and I've reached a point where I've had enough of waiting.
I'm done. I cancelled my pre-order and will be looking for something else. Well done LG
I'll be back when the Nexus is given to someone more capable of handling a little demand.
Click to expand...
Click to collapse
Same here mate.
Sent from my HTC One X using xda app-developers app
That post was epic. To me this whole situation could of been avoided by one simple thing: Preorders! Why in gods name would they not take them? Seriously, not only do you assure everyone who wants one at launch gets one, but you get a good forcast on your demand and can properly supply enough product to meet everyone's needs.
It never made one bit of sense to me why they didn't take pre-orders. They didn't even really give anyone a clear idea when exactly the nexus 4 would be available for purchase on the 13th! As far as product launchers goes, this has to be the biggest joke in history
And yeah their silence is driving me nuts. Have a representative take 20 minutes to write a statement and send it to Engadget, Android Central, or another news site. Would it be that hard? 20 minutes just to give us an update on what's going on. Truth is none of us know whats going on, and all we can do is speculate because there is zero info out there!
Very well considered and informed post. They do seem to be managing or not so as the case may be some fairly large problems. With the shutdowns coming over Christmas this is likely to get a little worse before it gets better.
Sent from my Nexus 7 using xda premium
Cor-master said:
That post was epic. To me this whole situation could of been avoided by one simple thing: Preorders! Why in gods name would they not take them? Seriously, not only do you assure everyone who wants one at launch gets one, but you get a good forcast on your demand and can properly supply enough product to meet everyone's needs.
It never made one bit of sense to me why they didn't take pre-orders. They didn't even really give anyone a clear idea when exactly the nexus 4 would be available for purchase on the 13th! As far as product launchers goes, this has to be the biggest joke in history
Click to expand...
Click to collapse
It is not so easy in reality unless you are an established player with a pretty much predictable customer base, like for example a certain well known fruit factory.
Otherwise given the finite production rate you will either be forced to close the preordering (would cause the same customer fuming as the current "sold out")
or will be forced to constantly push back date of availability causing equally severe fuming.
Their current "6-7 weeks" availability schedule is in fact nothing but preorders. But somehow everyone is still unhappy.
Which brings us to the root cause of this mess: LG production is unable to keep up with demand. And no logistical mumbo-jumbo can't do anything about that.
:thumbup:Well done OP well done...:thumbup:
Using Tapatalk 2
draugaz said:
Which brings us to the root cause of this mess: LG production is unable to keep up with demand. And no logistical mumbo-jumbo can't do anything about that.
Click to expand...
Click to collapse
Yep, I think LG is having a hard time keeping up with demand and the proof was all over my Nexus 4. It looks like someone over the whatever sweatshop they are using to package the phones left nasty, greasy sweaty fingerprints all over my phone when they "factory sealed" it. QC issues like this plus other problems I've been hearing on this phone leads me to believe that they are shipping them out as they make them, greasy fingers and all.
Cor-master said:
It never made one bit of sense to me why they didn't take pre-orders. They didn't even really give anyone a clear idea when exactly the nexus 4 would be available for purchase on the 13th! As far as product launchers goes, this has to be the biggest joke in history
Click to expand...
Click to collapse
I actually think this IS a pre-order situation, but some douche-in-a-suit was adamant about not calling it that publicly - in the mobile device industry for some reason pre-order had a negative connotation. That and product roadmaps never being on time.
draugaz said:
It is not so easy in reality unless you are an established player with a pretty much predictable customer base, like for example a certain well known fruit factory.
Click to expand...
Click to collapse
Actually it is quite easy. We're talking exactly ONE distribution channel here = retail, direct sales. And by now with as long as the Play store has been online, they damn well know their customer base. Not to mention being able to log every IP that has visited the product info page. How much more demographic information do they need?
Globally Google has outsourced their distribution. That means it is infinitely scaleable. There's absolutely no excuse for this. It's evident from all the non-US issues, that this is a Google orchestration failure on all levels. Plain and simple. I hope Bill Gates sent the project manager a really nice box of cigars as a thank you. The G just boosted Windows phone users tremendously. At a minimum it's making a lot of us go hmmmm. I guess maybe Finland should send some cigars too - because suddenly the Lumia family doesn't look so bad.
| And I kind of swore never to look at another Nokia device again |
Thank you to all those that appreciated my OP.
I'm gonna take a guess here and say the OP worked for RIM.
Sent from my HTC Dream using xda app-developers app
wilsonlam97 said:
I'm gonna take a guess here and say the OP worked for RIM.
Click to expand...
Click to collapse
BUZZZ. There's 2 lines in my above post. Read between them. :laugh:
cvfl said:
Actually it is quite easy. We're talking exactly ONE distribution channel here = retail, direct sales. And by now with as long as the Play store has been online, they damn well know their customer base. Not to mention being able to log every IP that has visited the product info page. How much more demographic information do they need?
Click to expand...
Click to collapse
After reflection, and knowing there are really intelligent folks on here - I'll go aheaad and correct myself now. I know full well there's not one distribution channel. There was the potential to be, but there was a decision not to. I'll explain.
Let's take the US. We all know it's a subsidy market sure - sharing revenue, cocking up the software etc. There was a huge potential to thumb their nose at the carrier segment, and say guess what? We value our customers, and we're giving them a direct opportunity to buy from us. Sorry, your in store carrier offering is going to have to wait 6 months. So that would have meant only 1 distribution channel in column C, per country. Easy peasy. Not to mention the effect on margin to Google and protection of their core brand. But no, now we have a situation where not only the total demand for all of column C blew the forecast out of the water, but I'm sure every segment (each country level distribution channel) forecast blew up the farm.
Now what happens you might ask? Grab your popcorn kiddos. Allocation mode ensues. Each country manager now has a decision to make - send volume a) to the carrier - who is a guaranteed sale, is going to be taking future Google products, who will provide some marketing spend to give us prominent placement in holiday ads and shelf space; or b) cvfl - who just wants to hand us $660 for 2 8gb variants. And guess what? The carrier makes you screw up your manufacturing capacity, because now you have a viariant that has their SW, multiple colors, multiple accessory bundles, because all the carriers want to be "differentiated". So now there goes 250K volume from the direct channel, to TMOUS. How screwed up is that?
You had a chance fellas, and you blew it. And now all these outstanding people, NOT in an 'entry' product category, are pissed off and REALLY know how your business works. You country managers better start whipping up a plan to make things whole with us - like free Orbs or Bumpers, and bust out the customer satisfaction cost center. And start talking to us - because <insert deity here> bless the internet, we talk to each other.
This internet thing sure is a hoot.
And if someone in Mountain View actually does read this - I wonder if I haven't burned a bridge here, I wanted to let you know that me and my merry band of project folks are available to come in and let you know exactly how to make sure this NEVER happens again, or even how to dig yourself out now. I'll let you know now we have fairly standard level consulting fees - but the difference is we actually earn that hourly rate both in quality and speed. I say that because at this time most of us actually have other gigs (myself I started my own biz in a totally unrelated industry), so we'll have to gingerly plan how timing wise things could work. We're a very experienced team of PMP certified, SAP and other SCM software knowledgeable folks. You can even use your existing core IT teams - we play nice. Just remember I'm a no BS kinda guy - I speak my mind, and always wear jeans. I also have the ability to talk to board members, but remember that I have integrity so I don't lie on anyone's behalf.
Dear all
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Sorry again.
Dan
Click to expand...
Click to collapse
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
erosgulo said:
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
Click to expand...
Click to collapse
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
Click to expand...
Click to collapse
granted, some people are drama queens, but there are many people who still haven't received their order from Nov 13, and don't forget all the backordered folks from the initial release. Still there's some 1-2 weekers who have not received shipping emails. There's also the issue of ppl not receiving their devices in proportion to their order time. Furthermore, he's also apologizing about their lack of communication, which was another issue.
Also, providing an example of a greater failure doesn't justify this one haha.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
Click to expand...
Click to collapse
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
WHAT???!!! AN APOLOGY FOR LATE SHIPPING???!!! WHO CARES! FK HIM AND HIS APOLOGY!!!!
Where's an apology for USB/OTG and all the hardware issues??? Who needs an apology, recall this phone and start over again. They need to be hit where it hurts, in the wallet. Apologies don't hurt them financially. Fk that.
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
yahoowizard said:
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
Click to expand...
Click to collapse
I wonder if/when google will bring the nexus line to motorola if we'll see an actual big player rise in the smartphone world. I imagine if google put in an actual real solitary effort into the nexus line (instead of these half assed cooperative efforts) and advertised its product well, we would see a legitimate competitor in the smartphone market. There is some money to be made with the rise of android in the past year. I hope google will consider augmenting its objectives for the nexus line in the near future.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
Click to expand...
Click to collapse
What mess? Lol too funny
Sent from my Nexus 4 using Tapatalk 2
estallings15 said:
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Because people like posting =)
Not to mention people ordering later than others but still get their phones shipped sooner...
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
The only mistake???
Pfft.
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
I find it hard to believe how cynical everyone is. I had a few issues as well with Google, but I called and talked through it all. I know some of the customer service representatives are a little clueless, but those who have't got their device yet, probably could have done something about it. Also, Google is new to this game, you can't expect everything to be perfect their first try.
And yes I know they've sold devices before, I have purchased almost all of them, but I don't believe they have ever had such a high demand.
Just relax and enjoy the holidays.
munchy_cool said:
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
Click to expand...
Click to collapse
Ermmm... what's with that announcement? Did not correctly estimate sandy schedule?
biffsmash said:
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
Click to expand...
Click to collapse
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
I do not see LG getting another Nexus after this.
Sent from my Nexus 4
bass++ said:
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
Click to expand...
Click to collapse
The preorders would run out as fast as orders, so you still won't be happy. Preorders don't magically speed up production.
No company on this earth has an infinite supply chain flexibility. Or they are grossly mismanaged. I don't see how it is a failure.
I do not see LG getting another Nexus after this.
Click to expand...
Click to collapse
Dunno, I suppose LG probably won't even bid for another nexus. And the next OEM will be Compal, ZTE, Huawei or something.
Or even Motorola, like "dear OEMs, if you don't elect supplying us with a new platform, Motorola will. This is not a threat, we repeat, this is not a threat!"
---------- Post added at 03:10 PM ---------- Previous post was at 03:02 PM ----------
vanmarek said:
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
Click to expand...
Click to collapse
There woudn't be any supply problems, sleepless nights and anxiety So el goog wouldn't fail and everyone would be happy
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
neim81094 said:
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
Click to expand...
Click to collapse
What bugs are these that require new devices?
Why do we have to endure weeks of waiting for the release of a new Samsung device when it has been announced? All those people at the unpacked event waving the Note 4 and Edge around on stage or within the experience stands make me jealous but also make me angry.
I never see why the phones/devices cannot be on the shelves within a week of an announcement for contract free purchases. I understand there might be negotiations with carriers but why stop those with the cash in their hands?
I also would love to know who decides on which country gets a certain device and when.
Samsung is particularly bad at this. They drag their heels with pricing, release dates and availability. Surely this can be all in place prior to their events.
It's not wrong, you're right!
Apple does very well
I know. How long does it take to mole the circuit board, etc?
Its potential for cash cow. People say Oct 5th for T-mobile. Thats 4 weeks too long.
This is one thing Apple actually does very well. Release date generally follows announcement by less than 2 weeks. Pre-orders start just a few days after the announcement.
It is very annoying. I wish they'd just wait to announce until they're closer to release. Who cares if it leaks during production? Samsung isn't as bad as LG tho, they are terrible.
This article is another reason why the wait is irritating. http://www.gsmarena.com/nvidia_files_a_patent_lawsuit_against_samsung_and_qualcomm-news-9564.php
Samsung is terrible at this. Apple has almost always released within earshot knowing the hypetrain is still there. By the time Note 4 arrives iPhone6 will be on shelves. Noone outside the geekworld is hyped about a Note 4. Even casuals know a new and bigger iPhone are coming. After the S5 dissaponting sales you'd think Samsung would pull out all stops.
Shame, they could be taking advantage of the earlier announcement over apple but they're going to just let apple rake in the earlier pre orders.
for one, it's pretty obvious they need time to produce hundreds of thousands of them first., on top of that, each carrier needs time to receive the units and to do their own testing and get samsung to load things on to them, firmware,modems,etc..
surely if they were available right after announced that would mean the device was already in productions many weeks prior and shipped/stocked at all retailers before hand.. this wouldn't make sense..
this is just standard on all electronic and if you ever bought any other piece of electronic in the past, you would have known this is normal practice to announce and then begin shipping out to retailers.
zergslayer69 said:
Shame, they could be taking advantage of the earlier announcement over apple but they're going to just let apple rake in the earlier pre orders.
Click to expand...
Click to collapse
preorders are already open on the sprint website and have been for a couple days http://www.sprint.com/landings/samsung_note4/index.html?ECID=vanity:galaxynote4
blame the carrier if yours isn't available for preorder yet.
tft said:
for one, it's pretty obvious they need time to produce hundreds of thousands of them first., on top of that, each carrier needs time to receive the units and to do their own testing and get samsung to load things on to them, firmware,modems,etc..
surely if they were available right after announced that would mean the device was already in productions many weeks prior and shipped/stocked at all retailers before hand.. this wouldn't make sense..
this is just standard on all electronic and if you ever bought any other piece of electronic in the past, you would have known this is normal practice to announce and then begin shipping out to retailers.
Click to expand...
Click to collapse
Well I already stated that I understood why there was a delay for carrier testing but I am talking about those who wish to buy outright. And if Apple and HTC can get their stock out shortly after announcements then why can't Samsung? Saying this is normal practice does not make it acceptable.
The devices shown at the launch were not prototypes, the production process has already begun and could have been stepped up prior to the launch.
Also, it still does not answer the question on pricing, release dates and country availability (for carrier free devices) these things need to be finalised before launch or very shortly after. In my opinion it's all just a tactic to build up some sort of hype
tft said:
blame the carrier if yours isn't available for preorder yet.
Click to expand...
Click to collapse
Preorder is not the same thing. I only see registration for email alert. Same as T-mobile.
I find it strange that Cellphone carriers do not even concentrate in advertizing for the release of the Note 4.
This is why its nice not having carriers mess and install a bunch of bloat. I don't think carriers mess around with iPhones and install their software on it, so less time wasted on things you don't need or care about. Just get the product out and sell it.
Anyways, just poor planning really, a month is a long time in the tech world and consumer electronic hype wears off fairly fast when something else new and shiny comes out in between then.
apprentice said:
Saying this is normal practice does not make it acceptable.
Click to expand...
Click to collapse
People love hyperbole I guess. If it is 'unacceptable' to you then buy an iPhone or HTC product.
Samsung can release its phone any dang time they feel like it - that's their business. If you don't like it, you can not buy it - that's your business.
JasonJoel said:
People love hyperbole I guess. If it is 'unacceptable' to you then buy an iPhone or HTC product.
Samsung can release its phone any dang time they feel like it - that's their business. If you don't like it, you can not buy it - that's your business.
Click to expand...
Click to collapse
Well duh.. Thanks for explaining that, I feel so enlightened now.
My point of this post is for debate as to why it happens. We the consumers are entitled to complain. I am looking for logical answers not "If you don't like it buy something else" it's not bringing much to the table.
Thats why i am getting the Iphone 6 over the Note 4, it'll be available sooner and i need a high end phone bad. Good thing is ill be able to sell the iphone 6 at a great price and pick up the note 4 when its out.
apprentice said:
Well duh.. Thanks for explaining that, I feel so enlightened now.
My point of this post is for debate as to why it happens. We the consumers are entitled to complain. I am looking for logical answers not "If you don't like it buy something else" it's not bringing much to the table.
Click to expand...
Click to collapse
There is no answer other than that is how samsung chooses to do it.
Could they hold the announcement closer to the physical release? Yes, of course they could. They just prefer to do it this way, for whatever marketing reason.
If the marketing people thought it was strategic to announce closer to physical release, they would. But clearly they don't.
If Samsung "should" copy something apple does, its their method of announcing and SHIPPING a product very quickly post launch. That is their only major issue. Why allow other OEM's to get product out the door and lose sales and yes they do lose sales and now that apple is going big and bigger on their phones next week with a launch before the Note 4 hits stores that is a big deal and some would be Note 4 buyers will get a 5.5" iphone instead, (dumb move, but it's their choice).
I fully agree with the OP and carriers are very likely the issue. Negotiations would likely have been done already, in the US anyways its likely more about last minute bloatware and who has a "bigger" tower than anything else.
I blame Verizon, for everything lol.
Apple has more control over the carriers.
Apple has more control over the carriers and the supply chain, that is why their rollouts are quicker.
iPhone 6 on the 19th
I thought this thread would be exploding with comments about how Apple can do it in less than 2 weeks.
Anything over 30 days is crazy. The battery life on my Note 2 fading away, I've been eligible for an upgrade for months.
Now that I know the specifics of the Note 4 it has given my a chance to look at other phones S5, G3, M8 or wait for Nexus X.
The longer I wait the less likely that I'll make an 'impulse buy' I'm still excited about the Note 4 but I'm weighting the cost vs features.
What's up with the pre order pages on Samsung.com and Sprint.com? Did I actually pretty order or was it just an email notification? I didn't even receive an email confirmation.