Database Develop

[Q] Dead/stuck pixels on the Nook Color?

Hi,
I got a Nook Color for Christmas and instantly fell in love with it once I realize it was running Android and could be rooted.
The problem is that it had a few dead pixels, so I returned in and got another one. This one had 1 stuck pixel and 1 dead pixel. So I returned it again. This latest one still has 1 dead pixel. I've returned that one as well. I bought the last 2 NCs from a different store than the first.
I'm thinking I might just buy TWO of them at this point, and hopefully one of them will be pixel-perfect, then I can just return the other one.
Kinda frustrating, is anybody else having problems like this? Are there any Nook Colors out there without any dead pixels?

u have to be very unlucky lol
3 bad nooks in row lol
just trolling... i have no problems with mine

The one I opened Christmas morning had one dead pixel. I returned it and got one that didn't have any problems.

Mine has a dead pixel, right in the middle of the screen. I'm going to exchange it when I manage to dig myself out of the snow. Did you have any problems returning/exchanging? My wife got mine from BN.com, and I'm hoping I can exchange locally...

I have one stuck pixel, but doesn't really bother me.

RChadwick said:
Mine has a dead pixel, right in the middle of the screen. I'm going to exchange it when I manage to dig myself out of the snow. Did you have any problems returning/exchanging? My wife got mine from BN.com, and I'm hoping I can exchange locally...
Click to expand...
Click to collapse
Mine was bought at a store but I had no problem exchanging. The manager even knew what a dead pixel was to my surprise. She didn't even take more than two seconds looking at the screen before exchanging it.
I'd call a store and see if they'll do that for you.

RChadwick said:
Did you have any problems returning/exchanging? My wife got mine from BN.com, and I'm hoping I can exchange locally...
Click to expand...
Click to collapse
Mine was purchased locally from B&N and returned at the same store without a problem. The second/third NCs were from Walmart, and I also didn't have any problems returning those.

Been there, done that
I am on my 3rd nookColor now.
First had 6 stuck pixels and the second had a bad touch screen.
It suffered lots of random presses that prevented me from completing the setup process.
Third one seems ok, but I must say I am not impressed with the build quality so far.
I bought mine from the local BN and did not have a problem returning the first one.
However they were not keen on the second exchange, kept telling me I needed to type slow on the screen and it happened to them at first too.
So I said if they could complete the sign in process I would keep it. They could not make it work either and had to take it back, but still claimed I was not typing correctly.
YMMV however.

Bobb_o said:
The one I opened Christmas morning had one dead pixel. I returned it and got one that didn't have any problems.
Click to expand...
Click to collapse
Sam thing happened to me. Had to return it, but the next one is perfect.

No problems here, but I hear it can be hit or miss when it comes to dead pixels. Sounds like you were pretty unlucky OP, don't be discouraged until you get a good unit.

Well. I've noticed a flicker on about 15-45ish percent. I'm not sire if the other one had the fluked but im just going to keep this one and either use low brightness ir 50%.
Sent from my LogicPD Zoom2 using XDA App

PinkGator said:
No problems here, but I hear it can be hit or miss when it comes to dead pixels. Sounds like you were pretty unlucky OP, don't be discouraged until you get a good unit.
Click to expand...
Click to collapse
Whew, well!
So, today I bought another NC from Walmart. Had some dead pixels, but off to the side so not as bad. Kept that one for the moment and bought ANOTHER one from B&N, that one had dead pixels near the center of the screen, so I returned it promptly.
I thought about then keeping the one with the dead pixels near the edge (from Walmart), but I knew that Walmart had ONE Nook Color left on the shelf so I went back and picked that one up. Examined it in the car and .. PERFECT!
Returned the one I bought earlier and I'm a happy camper.
So, sixth time was the charm! Took forever but I'm in a good mood today now.

MkFly said:
Whew, well!
So, today I bought another NC from Walmart. Had some dead pixels, but off to the side so not as bad. Kept that one for the moment and bought ANOTHER one from B&N, that one had dead pixels near the center of the screen, so I returned it promptly.
I thought about then keeping the one with the dead pixels near the edge (from Walmart), but I knew that Walmart had ONE Nook Color left on the shelf so I went back and picked that one up. Examined it in the car and .. PERFECT!
Returned the one I bought earlier and I'm a happy camper.
So, sixth time was the charm! Took forever but I'm in a good mood today now.
Click to expand...
Click to collapse
Geez. It took 6? That's pretty poor quality control on B&N's part.

The 1st one I bought had a speaker problem and a dead pixel, the 2nd had dead pixels, the 3rd had a stuck pixel, the 4th is solid and flawless. Kind of sucked to have to return something so many times, but BN was really cool about it.

My first had a speaker problem, too. I'm on my second and hopefully last.

A friend is helping me get one from US, first & second had dead pixels & cracks on screen! Interesting point is that they don't change it at local shops because it was bought online, new ones have to come from B&N HQ which is taking ages now! Quality control is really awful!

Mine got a piece of dust under the screen. Took it back and the new one had two stuck pixels right in the middle of the screen. Took it back and opened the new one in the store with the sales person right there. Stuck pixel right in the middle of the screen. I ended up getting the very first one with the dust back...just didn't feel like messing with it anymore. The dust is clear over on the right side of the screen...with luck it may work it's way out.
I have to agree...from all the reports of stuck/dead pixels it seems like QC has been shoddy. Might have to consider the extended warranty on this thing.

OK so there's nothing we can do about it? B&N should calls this batch of faulty devices & replace them all, it's not acceptable for a E-Reader to have broken displays, the main role of this thing is to show material right!

Eienkei said:
A friend is helping me get one from US, first & second had dead pixels & cracks on screen! Interesting point is that they don't change it at local shops because it was bought online, new ones have to come from B&N HQ which is taking ages now! Quality control is really awful!
Click to expand...
Click to collapse
I can't believe how AWFUL their QA is on a $250 device! I broke down and bought one yesterday morning.
It has no dead pixels, but I'm having a b!tch of time inserting that stupid mini-USB cable, which presumably should insert/remove fairly easily/smoothly. Managed it twice yesterday, but gave up this morning, so this one's going back as soon as B&N opens. (I had this vain hope that it would work it's way smooth, but no go...)
I'll give them one second chance, but if there's ANY problem with #2 it's going back, and I'm returning with cash.

My first had dust and a dead pixel.
Second has a stuck pixel on the bottom right.
Bought at Best Buy who now has included tablets on the 14 day return policy.
I rarely see the pixel, but when watching videos etc, the screen usually has a black frame around it and it glows bright white which is a bit distracting.
These things are out of stock at most of the stores near me.
I don't know if I should try to return it again, risking one thats worse, or just keep it, or get a full refund and buy later..
I won't buy again from Best Buy since they were not happy exchanging the first one.
Uggg...

I'm on my 9th Droid 3 replacement...

Thought I'd share my story with you all in hopes that some of you may have had similar problems I've had with the Droid 3, perhaps in an effort to give me hope that one day I'll receive one that isn't shot to hell in some way shape or form.
1.) Brand-new, upgraded from the Droid 2 around the first week of August. This one lasted about a month before the slider just gave out and became so loose that it would open up by itself if I held the phone horizontally. No case was used on it prior, so I'm not sure what caused this. Never dropped it either (I baby the hell out of my phones).
2.) Replacement came in, no big deal. Attempted to slide it open right out of the box. Guess what? Wouldn't budge. Literally jammed shut. Sent it back the same day.
3.) Boot-looping from hell and 3G drop all the time in places where I should have full reception (i.e., my house). 5.6.890 was not released at this time.
4.) - 7.) Every single one had a completely jacked up sliding mechanism that would either squeek, crack, scratch, jam, or completely tear apart the left plastic portion next to the keyboard within just 5-10 slides. Unacceptable. 1 or 2 of these (lost count) also loved to boot-loop for no apparent reason. Mind you, I tried every trick in the book. Tried never installing ANY apps, tried replacing the extended battery with the stock one, tried replacing the SD-card with a different one, and hard-resetted several times. To no avail.
8.) Replacement #8. 5.6.890 is released, no more boot-looping it seems, but this one has a vibrating mechanism from hell. Whenever it would vibrate, it would sound like electricity. Haptic feedback on it felt like voltage. Unacceptable.
9.) Just received replacement #9 today. This <MAY> be a stupid thing to complain about, but wherever I press on the phone, the damn thing squeeks like it's falling apart. Press the home button ever so slightly...*squeek.* Press the back button...*rattle*. Wipe the phone down with a cloth...*rattle rattle crackle crackle squeek squeek squeeeeeeeeek*. No matter how little pressure I use, it squeeks as if its falling apart. The sliding mechanism, however, feels solid and amazing on this one. Clicks and holds tight, but OH MY GOD IS SQUEEKS AND RATTLES SO MUCH. Never had/heard this problem on the other 8 replacements.
Someone shoot me =/
Also, none of these problems arose post-root nor did I root any of the ones I owned. I have rooted my brothers and I'm currently using his to text out new ROMs and such....but it's freaking annoying. I want my own to play with and flash.
Does anyone else have weird problems? I may be a little OCD when it comes to stuff like this, but I sure as hell didn't pay 230 dollars for a boot-looping/voltage vibrating/3g dropping/SQUEEKING phone.
...does anyone else's "squeek" or "rattle" when the press down on the bottom-right or top-right corners of the phone when it's closed?

I have 2 DROID 3 have not had any issues with them. Have had them for 12 weeks now still solid
Sent from my DROID3 using xda premium

Also on 9th Droid 3
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner

Man, sounds like you got stuck getting all the bad batch phones = / I'm really rough on my phone, and I've had none of these problems. Hopefully you can get a good one, cuz this phone is quite fantastic once rooted and rom'd. The only complaint I've ever had was the weak stock battery life, but even that isn't that bad since I've modded it.
sent from my MONSTERDroid3 from the XDA app

Yea that's what I'm thinking...I just got a really bad batch. I want to finally be able to keep just one and ROM it ASAP. Ughhhh

ajhallx said:
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
Click to expand...
Click to collapse
You've replaced it just as many times as well huh? That's crazy.

the same thing happened with my droid x they all sucked they acutely had to send me a brand new one still in the box ....to fix the issues i was having ... lets just say thank God Verizon not selling cars there 100 point inspection test dosent work very well .. every time i call vzw they insure me it was put to the test i say well some one must of been blind because there is a light shining throw the screen when i just put the battery in it lol

Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.

Yea I'm not too sure about this 100-point inspection they keep referring to. How the hell do they miss something like what you mentioned...or an insanely squeeky/loose screen? Or even a 100% jammed screen that won't slide up? 100-point my ass.
Also, just to clarify...I absolutely love the Droid 3; I just want one that isn't jacked up. Even if they offered me a brand-new Bionic or something, I'd refuse. I love the D3, I just want one that isn't insanely jacked.

eww245 said:
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
Click to expand...
Click to collapse
Oh yea, I forgot to mention that I've had the light-bleeding around the softkeys as well (specifically the last one I got, number 8). It was only on the bottom-right portion. Very noticeable and very annoying.

its sad becuse the razr looks nice but seems how i have had so many issues with droid x to droid x2 to droid 3 i think i am all out of spending my money on them but there attenna design is by far the best .... oh i am so torn ... i just miss 2 years ago having my droid in my hands .. life was good back then ...

I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.

wootizzle said:
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
Click to expand...
Click to collapse
I did, after the 6th. I got a supervisor and she was a real B-word. I tore her apart and she refused to send me a new one. Don't think they ever would, because I was on the phone with her for about 15 minutes and she refused.

believe me i have but they just changed there policy you can keep getting as many refurbish phones. it used to be after 5 they would try to get you into something else ... well lets see the offered me the charge and tunderbolt i exsplaned to them that the only comparable device to this dorid 3 is the bionic and they wont offer that .. i am not going to down grade a dul core with the crap of last year test market no thank you ...

Wow, you must have the luck of an Irish to receive this many defective phones consecutively.
Sent from my DROID3 using Tapatalk

I'm on my second...first one had a lotta dust under the screen
Sent from my DROID3 using xda premium

first one and ive dropped it so many times (ruggedized case *lol*) and i havent had any 'manufacturer' problems

Defect Looping?
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!

pgzerwer said:
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
Click to expand...
Click to collapse
Lmao. Well, considering they are all pre-owned "like new" devices...there is the probability that they were returned for the same reasons I'm returning them.
I get yet another one in the mail tomorrow...

Create a sob story and they send you a different phone. Its how i went from the droid x to the droid 3 without having an upgrade :] keep complaingin on the phone and say you want a different more reliable device thats in the same range. Then say something about the bionic {or differen phone} and they will give up and give it to you for free. just have to pay for a battery

Second & Third Wave of Nexus 7's

Got a call from Gamestop today to come pick up my Nexus 7, originally I was schedule to receive it on the third wave around Aug 8th.
I let the dude know I didn't want to pick it up due to all the problems I'd been reading about and was wanting to wait it out for the second & third waves.
My question is this: Are these second and third waves going to be any different from a manufacturing standpoint? Or can we expect to endure the same problems most first wave users are being plagued with? Google's aware of all these problems, but are they doing anything different to amend them? I'm reeeeally not trying to risk picking up a defective device and have to go through the whole defective unit return.

I am extremely interested in any professional opinions on this too (quotes from employees?)
Mine is currently reserved at gamestop, waiting for that call/text.

One more thing... I was told by the Gamestop employees that any defective exchanges would be done from the stock in-store (wouldn't this just be more of the same wave of defective tablets?) and can only be done within 30 days and after that you will have to go through the manufacturer.... Would this be Asus or Google? And are we better off purchasing through the Google Play store themselves? In the unfortunate case of the unit going bad after the 30 day grace period is up from Gamestop.

From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.

roush611 said:
From the conversation I had with the representative when I was doing warranty exchange on mine, anything after the initial wave of devices should not have the screen creek issue. They are making sure all the screens are secured properly now. The other reason I was returning mine was because of the terrible screen flicker, he did not touch on that and said, "he has only heard about a few cases of the screen flicker."
So it looks like the screen creek should be fixed for sure but I am not sure about the other issues.
Click to expand...
Click to collapse
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/

hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
Click to expand...
Click to collapse
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus

First, you must keep in mind that more people are going to a forum to complain than compliment. That's just human nature.
I believe the screen flicker has more to do with your wifi connection than the device.
I pre ordered mine through Google so I guess that would make it first wave and it's a near perfect as a tablet can be.

The most popular issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were understating the frequency of this problem, I did decide to order the 8. My experience with the first one was overwhelmingly positive, and I missed having it. Mostly it was the rationalization that if I order from the Play store I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge.
Some people are being told by CS that it was a gluing problem. If that's true, new units should have a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic that they've already made these changes to outgoing units.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.

pxlitup said:
The most common issue is screen lifting on the left portrait side. Other complaints are nowhere near as common.
After I returned my 16 with screen separation to Sam's, I called Google CS twice this weekend to find out what's being done about this, in order to make a better informed decision about buying another one. Both reps I spoke with were aware of the issue but said that it was very rare, a bad batch.
Although I knew that they were misrepresenting the frequency of this problem, I did decide to order the 8. My experience with the first unit was overwhelmingly positive, and I missed it. Mostly it was the rationalization that I can exchange it as many times as I need to.
If I was aware of the information that would be posted Monday, I probably would have waited.
In case you missed it, someone disassembled theirs with a heat gun and gave us the current working theory for why this is happening.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=29202762&postcount=391
You really should read his analysis, but I'll summarize. There is a ledge around the inside of the frame. It is covered with double-sided tape. The display rests on this ledge and relies on its adhesion to stay seated. The ledges for the top and bottom sides of the device are the widest (12 and 16 mm), and the right ledge is 6.5 millimeters.
The left ledge is the only side that isn't a constant width. The top and bottom portions of the left ledge are 3 mm, but there is a middle portion that is even narrower to make room for the touchscreen input cable. It's only 1.5 mm wide.
Since this is the most common point of separation, it seems likely that the adhesive on the left ledge is not strong enough to fasten the display to such a narrow contact area.
Full credit to Simon Haddow (nexus7dude) for this information and these images.
If he's right, the cause of left side screen lifting is present in all units. The obvious possible solutions are to either redesign the frame, which would be disastrous, or to increase the strength of the adhesive being used on this ledge. Some people are being told by CS that it's a gluing problem. If that's true, they should be correcting units by using a stronger bond, at least along the left ledge.
My order will be delivered tomorrow. I'm not optimistic.
But at the same time, as long as Google honors its role in Play store warranties, I expect to be happy with this purchase.
Click to expand...
Click to collapse
Good info. Ill be keeping an eye on mines down the road. If it eventually lifts in the area shown, then ill just send it in to get stronger bond applied. I ordered through playstore and haven't noticed anything. But that's what warranties are for. This is something that will easily be covered of it does happen. I can see why some units are having this happen. Based on your summary and the pics.

sway40 said:
Just go get the damn thing, if there's a problem then take it back or call Google, it's got a one year warranty for that stuff. Everyone still waiting on theirs from Google, and you won't go pick yours up now wtf, I got mine from GameStop a week and a half ago and it's fine. Stop being a vagina and go get it and have fun with it.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Agree 100%. People complain about the problems. They don't complain about fine units. I'm sure many many more people have good units than bad ones. And if you happen to get unlucky... return it! Some people....

Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Sent from my Nexus 7 using Tapatalk 2

ikn0wagh0st said:
Just talked to a Google rep. We have a 15 day "grace period" where we can get facilitated exchanges through Google. After that we hhave to deal with Asus.
Click to expand...
Click to collapse
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
EDIT: http://forum.xda-developers.com/showthread.php?t=1773057
There's an entire thread about it.

pxlitup said:
Haven't they been telling people that warranties for Play store purchases will be handled by Google for the first year?
I hope you're trolling.
Click to expand...
Click to collapse
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Sent from my Nexus 7 using Tapatalk 2

Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can

I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.

ikn0wagh0st said:
Believe me, I wish I was trolling. I'm sure every rep is saying something different. Try calling, the wait time is under a minute.
Click to expand...
Click to collapse
Just got off the phone. He reassured me that this was absolutely not the case and that Play store orders will be handled by Google for 12-month warranty claims.
I asked him if there was any documentation of this, and he said that he would send me something.
E-mail from Google said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. Please contact Google
customer support for service on the ASUS limited 12 month warranty for the
Nexus 7 if purchased from Google Play, and refer to the warranty card in
the Nexus 7 packaging or visit www.asus.com for details on the ASUS
limited warranty.
If your Nexus 7 wasn't purchased from Google Play, please contact ASUS
directly for warranty service by using one of the contact options at
www.asus.com
Click to expand...
Click to collapse
I haven't found the warranty on ASUS website yet, but I did find the Nexus 7 warranty on a Google support page. It looks disturbingly like an edited version of the above.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662734
Google Play said:
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
Click to expand...
Click to collapse

SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
Click to expand...
Click to collapse
Exactly my point in all this.
Sighx said:
I just picked up my N7 at FutureShop this morning and everything seems to be fine.. been watching the transformer movie to kill the batttery and nothing blew or anything..
Of course I do too have the same problem with the screen being slightly lifted.
Click to expand...
Click to collapse
How is everything fine, yet your screen is being lifted? Lol. That's unacceptable.
--
Big key words are "if purchased from Google Play". So for everwhere else selling it, Asus handles the warranties after the 30 day "grace period" ie: Gamestop? Which is what I was originally told by the employee. Wonder how well they are with this whole scenario. Might just grab my deposit back and hold out a month or so and re-order from the Play Store when they've had a chance to work out these kinks. If anything, I feel like re-sellers won't be getting these newly fixed units as quick as well as the guarantee of the 12 month warranty from Google themselves, rather than try to deal with ASUS.

SS2006 said:
Ya I've returned 3 here in canada (2 staples, 1 best buy) all had glass separation issue
im terrified to go buy another one, but i dont know how long to wait, not sure if 2nd batches have been shipped to canada, if they have been fixed even; no idea, im just gonna wait as long as i possibly can
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Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!

qwerty123321 said:
Same here,
I've bought 2, 1 from staples and 1 from Future Shop. Mainly it is the screen flicker problem. If ONLY google would smarten up and RELEASE A ****ING STATEMENT and let us KNOW if some of these issues could or will be fixed in a future patch!
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+1 Exactly.

hullbay said:
Yeah, the guy at my Gamestop was completely clueless to any of these device problems. I'm pretty worried about dead pixels, even if they're not showing up right away, but down the road. I'm seriously considering getting back my deposit and waiting for Google to address these issues and let us know they've been fixed. Because at this point, I feel that it's almost like playing russian roulette with these early units. :/
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Wtf is wrong with you? So a couple of people come to a forum to cry about a device issue, while others stay off the forums and love the device, and that makes you want to not buy the N7? Toughen up buttercup.
Sent from my Nexus 7 using xda app-developers app

so about my screen...

So pretty much I ordered my nexus 7 right when it was announced, and due to a shipping error Google wanted another 8 weeks to get it to me from release so I canceled my order. Being the impatient idiot that I am I went and bought a new one off eBay. I am aware of the screen separation issue and it seems that it is affecting my unit on the left side of the screen. It annoys me a bit but I'll live. But my question is will the screen separation slowly get worse and spread? I haven't found a very clear answer.

I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch

mario24601 said:
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
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Hmm I really hope that isn't the case with mine because I don't think I'll be able to get Google to replace it because I bought it from eBay. I haven't noticed much of change with mine from day one, but it'd be nice to hear responses from a few other people so I know how screwed I am hahahaha

And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2

All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium

YoungAceAtlanta said:
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
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Actually I paid the same price you would pay with tax, thanks for being constructive douche

player911 said:
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
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Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.

mossontree said:
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
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I got 2 defective N7's....returned them. My plan is to wait until the 2nd "batch" with no defects. Maybe in few months, I will try again.
You should probably return and do what I (and many others), are doing. Wait.
My thinking was, I paid $275 for this, and its defective. Did I come looking for a perfect tablet? Yes. Not a defective one. Its really your call, but I can tell you the problem won't get any better.
Cheers

Mine was just noticeable on day one, within days the screen was visibly moving just by handling the tablet.
So there is every chance it will get worse so I would say get it replaced.
By the same token, there is every chance a replacement will have the same problem and just as much chance that you will get a perfect unit that develops a fault later on.
Suppose it's down to what yo are prepared to put up with.
Personally, if it turned out every unit in the world had a problem I would live with it and just try to find a fix but knowing that there ARE perfeclt good units out there makes it harder to live with.

I'm planning on getting a warranty from squaretrade for the tablet. Mine is fine but just in case something develops down the line I like to have peace of mind

Eh. $40 for a $200 device seems a little much.

kinda off topic but
my screen started something very strange today..
it has these little lines about 1/2 inch long running up and down it at random locations. It looks kinda like some type of render tearing. When you twist the tablet from side to side they kinda glow then go away. They look off shades of the colors being produced by those pixels.. I just noticed this thread and thought i would post here instead of starting another Thread.. Hope you do not mind.
Its so faint i cant get a picture of it at all. Sorry about this.. My question is has anyone ever seen anything like this.. It reminds me of the grid if code on matrix but its not that bad . its always at the same position until you power off then they are right back but different / random locations. They are not lined up in any way except it runs same directing. vertically
.
.

2nd Nexus returned....refund time.

I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.

Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.

I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2

CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
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LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:

Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium

He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium

Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app

haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
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Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others

Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...

When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:

There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.

raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
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Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.

Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
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Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...

raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
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I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.

raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.

wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
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Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.

Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.

Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02

Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
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Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium

raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
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You said you are fine with screen lift. Screen lift is a defect.