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Hey everyone. Just want to reach out and make a suggestion to the folks who pre-ordered their N7's through Google Play. This morning I received an email from Google Play asking me to complete a satisfaction survey concerning their customer support in returning my email inquiry regarding N7 shipment status and the Googly Play store in general. So, I told them exactly what I thought they did wrong and how they could attempt to make amends with their customers.
I would like everyone to use this opportunity to offer CONSTRUCTIVE CRITICISM to the Google Play team. Sure, they ****ed up, but getting angry at them will most certainly not help the cause. Use the comments section of the survey to politely inform them of their mistakes in your opinion and they will be much more obliged to right this wrong. If you didn't get a survey then send them an email. Personally, I get satisfaction in knowing that a large corporation is forced to read my opinions
TL;DR - Politely tell Google Play how they ****ed up.
Please explain how they f'd up.
I don't see how they did.
Sent from my Galaxy Nexus using xda premium
If you don't think they did then this thread is not for you.
Sent from my Galaxy Nexus using xda app-developers app
Yeah, I'm also wondering how the f'd up. Sure, I would have liked to receive my device before it hit stores, but they never said it would.
The one thing I'm disappointed with them about, is how they're not allowing for pre-orders of the N7 case. It seems like it comes on, sells out in under a minute, and it's back to out-of-stock. If you're lucky, very lucky, you can grab one. Why not do a first-come-first-serve pre-order?!
akarol said:
Yeah, I'm also wondering how the f'd up. Sure, I would have liked to receive my device before it hit stores, but they never said it would.
The one thing I'm disappointed with them about, is how they're not allowing for pre-orders of the N7 case. It seems like it comes on, sells out in under a minute, and it's back to out-of-stock. If you're lucky, very lucky, you can grab one. Why not do a first-come-first-serve pre-order?!
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You just answered your own question .
There is a thread on this forum with thousands of posts that reflect my OPINION. Those are the folks I'm reaching out to.
Sent from my Galaxy Nexus using xda app-developers app
If I get the survey, I'm going to complain about the Case situation for sure.
akarol said:
If I get the survey, I'm going to complain about the Case situation for sure.
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You'll probably have to email their customer service about it to get the survey
It's official. Wait times for the next batch is 3 weeks.
http://www.engadget.com/2012/11/15/nexus-4-backordered/
Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We'll send you a notification when your order has shipped and will credit the shipping charges.
To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions
If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477
We apologize for any inconvenience and thank you again for your order.
Thanks,
The Google Play Team
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So pretty much anyone who hasn't been able to put in a order (like myself) are not going to be able to order the device for a long time.
Thanks for nothing LG.
I guess I'm stuck phoneless for 3 weeks, or whenever the next batch will be availabe...
But I am also sort of glad that I wasn't able to get my order in so we could see if Google will add the Nexus 4 to AOSP as well as fix up some of the thermal issues.
Question for you... do you even read forums before making a new thread? The email you just quoted has been posted numerous times...
Sent from my A510 using Tapatalk 2
c_86 said:
Question for you... do you even read forums before making a new thread? The email you just quoted has been posted numerous times...
Sent from my A510 using Tapatalk 2
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It deserves it's own thread.
wilsonlam97 said:
It deserves it's own thread.
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It really doesn't. Also the E-mail doesn't say what you seem to think it does. Within 3 weeks means any time from today up untill 3 weeks. I'm not overly optomistic about the time frame myself but the thread title is still misleading at best.
your thread created privileges should be taken away...
Good thing I didnt sell my GNex yet.
Why are ppl in the states so crazy to get it even at the price of over $600 at ebay nearly double...can't they wait for the next wave just few weeks ahead..most other country don't even have play store to purchase that may sound reasonable
Sent from my GT-N7000 using xda premium
I am totally at a loss with Google on this? Total and epic failure from a company that prides itself on it's meticulous attention to detail and Engineers every little thing. How the hell am I supposed t believe that the company that can crunch massive data sets, route the quickest path to ones home, serve massive amounts of AD's and multimedia can blow it in running a simple Cart driven eCommerce business and fail to anticipate all these fairly obvious headaches coming to light. It really boggles the mind?
I got the Backorder letter too, but even that was very vague and provides no level of detail that can be useful. Already there is conflicting stories of folks getting the bo letter and a shipment letter, some who made two separate orders are left wondering which order is bo'd?
If I had to think out loud, I would surmise that in the effort of cutting costs down for this product they used there F-Team of managers for this product launch ... seriously!
*A notification system that failed to notify!
*No coherent product launch time (Midnight? 9EST? 9PST?) even when we fished around for details and the rumour mill had it at 9PST the damn store opened 30minutes earlier.
*No clear communication on stock levels
*No pre-order ... my god how stupid are the folks who ran this botched job!
*Not enough inventory on hand
*No cart limits like 1 per person or 2 per person ... I could add 100 to my cart and the thing would go through
*No cart queuing/ reserving/ holding mechanism ... ticketmaster holds a ticket for 5-10 minutes the instant it lands on your cart
*Cart/ Site kept crashing
*They didn't update the site to sold-out until late at night leading to the F5 phenomena, with people wasting time without knowing whether they can make an order or not ... fully knowing anyone after the initial 10 minutes after opening the Play store would be on backorder ... might as well keep selling now it makes no more difference at this point at least alleviate those who can't purchase now to join a queue and keep selling. What will happen now is they will launch in spurts resulting in the same level of chaos ... let people join the queue now if they will be backordered in anycase.
*For those of us who got the chance to order the assumption was that they would be able to make a shipment ... no reason why the system would fluctuate from in stock to of stock during the nightmare purchase with all the obstacles it had ... WHY THE HELL DID WE GET BO'd! If there system wasn't as one to one as it seemed with all it's rigidity in how much you can add to cart and it failing during purchase because it became out of stock ... then how the hell did you guys oversell?
No sincere apology, no corrective actions are being laid out ... and that token free shipping in no way salvages this horribly broken Play Store. Heads have to roll ... seriously! I've read stories of better managers/ CEO's, project leads being fired for so little ... the folks who have done an outstanding job of tarnishing the Google brand and have been doing so seeing that this type of nonsense is not new with those familiar with the Play Store ... I am totally new to the Android verse coming from WP7.5, BB7, and Maemo ... this first impression of how Google runs this store is not what I always imagined of Google which I love and use from Email to Google+ ... I even enjoyed GWave, I put up with the Buzz mess up ... but Play is such a horrible brand tarnishing experience and Google needs to improve there retail program or get out of it and let the pro's at Amazon handle it.
This is a joke, I can't believe it Google has been running a psy-ops campaign over at the Play Store to ruin there hard fought branding of Engineered Excellence. I hate the Apple verse and the perception that they created whatever is the next best thing when rather they made a incremental improvement on the natural progression of a product life cycle ... but give credit where it is due they are a behemoth when it comes to the retail experience and the level of customer service ... night and day difference in these experiences Google, please rectify it. It makes it silly to have a building full of the brightest people who can't attempt to sell something online when you dominate on the Internet... it is a running joke this Play Store. Heads must roll!
wilsonlam97 said:
It deserves it's own thread.
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Agreed with the others - this letter has been discussed ad nauseam in at least 2 other very large threads, so much so that one person that started another thread has already (as of earlier this afternoon) started a Google Docs spreadsheet where they are analyzing data entered by volunteers from this forum so that graphs and statistical analyses can be made correlating purchase time to shipping confirmation as well as how this data pertains to the email notification you wrote about.
Mods, please close this thread.
---------- Post added at 09:49 PM ---------- Previous post was at 09:46 PM ----------
ryan92084 said:
It really doesn't. Also the E-mail doesn't say what you seem to think it does. Within 3 weeks means any time from today up untill 3 weeks. I'm not overly optomistic about the time frame myself but the thread title is still misleading at best.
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Yes I had been reading about people's experiences with this backorder email for several hours already, since it was distributed around 3:00-4:00pm EST this afternoon, and then I see this thread title, and obviously I had to assume that someone had some NEW information, linking to a story at Engadget where perhaps they had confirmed that no additional units would be shipped for at least 3 weeks. But then I find, it was just a useless rehash of news and information the rest of us have been looking at and discussing for nearly 7 hours in other threads.
WTF.
joeski27 said:
Agreed with the others - this letter has been discussed ad nauseam in at least 2 other very large threads, so much so that one person that started another thread has already (as of earlier this afternoon) started a Google Docs spreadsheet where they are analyzing data entered by volunteers from this forum so that graphs and statistical analyses can be made correlating purchase time to shipping confirmation as well as how this data pertains to the email notification you wrote about.
Mods, please close this thread.
---------- Post added at 09:49 PM ---------- Previous post was at 09:46 PM ----------
Yes I had been reading about people's experiences with this backorder email for several hours already, since it was distributed around 3:00-4:00pm EST this afternoon, and then I see this thread title, and obviously I had to assume that someone had some NEW information, linking to a story at Engadget where perhaps they had confirmed that no additional units would be shipped for at least 3 weeks. But then I find, it was just a useless rehash of news and information the rest of us have been looking at and discussing for nearly 7 hours in other threads.
WTF.
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Yes but even backorders take "up to 3 weeks" (don't be optimistic). So people who haven't been able to order will obviously have to wait longer than that.
#firstworldproblems
x1000.
Get over it
Maybe it is a good idea to make a petition of some kind, to send to google and maybe they will clear things up. With clearing things up I mean the problems with the already ordered Nexus 4's and the zero info about restocking. Share your thoughts here :victory:
In the UK thread "sirwilliams" already sums up a good list! Credits to him for that!
"* an acknowledgement that this has been wrong in so many ways
* an explanation as to why orders had not been shipped in the correct order
* an apology for the above
* details of how they plan to make it up to the customers whose trust in them has been left in tatters
* a commitment that orders will in future be processed and shipped to customers on a first-come, first-served basis
* clear accountability for the above - so that if it is clear this commitment has not been kept, we know exactly who to contact to provide a further explanation
* a significant change in their customer support "service" - CSRs in the country where the order was placed, a transparent "chain-of-command" so that problems can be escalated to people who will have the relevant information at their disposal
* an overhaul of the Play store, so that it does not tell misleading information, does not show duplicated orders, but instead shows more details information of the status of their order.
* acknowledgement that their CSRs have been telling untruths - an explanation as to why this is the case, and an apology.
* acknowledgement, apologies and an explanation for the customers who have waited months for their order only for Google to cancel it and then blame them
* accuracy in their documentation, ie. the correct amount which will be placed as an authorisation in advance of charges being applied rather than $1, using the word "estimate" on pages before an order is placed if that is what the quoted time is.
* a clear complaints procedure, allowing us to get in touch with people whose job is to provide an actual explanation and resolution for problems"
Signed
Seconded!
I just want to know when they will restock
Sent from my Nexus S using xda app-developers app
That's not bad but I think two things should be highlighted out of all those points:
1. Future orders will be delivered on schedule .
2. Future orders will be handled more professionally, keeping customers in the loop at all times and serving fifo order system.
Otherwise I'll be more reserved when ordering from them again. It was a painful 7-8 weeks for us! :banghead:
monkeying. around said:
That's not bad but I think two things should be highlighted out of all those points:
1. Future orders will be delivered on schedule .
2. Future orders will be handled more professionally, keeping customers in the loop at all times and serving fifo order system.
Otherwise I'll be more reserved when ordering from them again. It was a painful 7-8 weeks for us! :banghead:
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Many are still waiting for restock
Hi guys, looks like it might just about be ready!
Just in case you didn't know, after the first batch of Nexus 4s went missing I created the "Where's my Nexus 4 - Register your Complaint" site to get Google's attention, it appeared to work and opened up a dialogue with us.
We promised we would track their progress and now mkII of the site is up and running. It has nothing to do with Google, but should allow us to track the new orders, and provide a unified voice if there are problems.
If you manage to place an order for a new Nexus 4 device, please think about signing up - www.axiopo.com
If you have any questions, get in touch through the site.
Thanks
Andy
Taiwan
I take any opportunity like this where there may be direct Google consumer feedback to request they resume paid apps in the Play store in Taiwan. The government, doing it's job to protect consumers, requires a 7 day return policy for all goods purchased in Taiwan. This means software too. When this policy was enforced well over a year ago, Apple changed it's policy quickly to allow the mandated 7 day refunds. Google has not restored paid apps here. If Apple was able to do it I see no reason why Google can't. Whenever I need to install a paid app I contact the dev and highlight this to them, they are usually unaware of this,a dn of course unhappy, and say they send feedback to Google about this. Some have mentioned the 7 day policy may allow users of some games to play the game to completion, delete/"return" it, and get a refund. For those inclined to cheat this is of course safer and easier than installing cracked .apk's, but it may not be higher or lower here than anywhere else. I don't know how the payment system works, so I don't know if there is penalty to devs for "returns", but I'm betting that the impact on a dev for returns would be somewhere between barely noticeable and non-existent. However, what is unquestionably a measurable cost to devs is the loss of revenue from not allowing 24,000,000 users in an affluent, and extremely wired country (home notably to Asus, Acer, and HTC) to not buy apps at all! Of course this also means we can't buy Nexus devices as well. If possible, could this serious grievance please also be addressed in your petition?
I agree with everything here. Mine came alot sooner than planned but I consider myself lucky I was even able to get in line for one. The whole thing was just a big mess and its ridiculous that they've been sold out for 2 months.
Also they need to be more readily available in general. Sell them unlocked in retail stores. Sell them on contract for every carrier. Everyone should have the opportunity to own a real google phone imo
Sent from my Nexus 7 using Tapatalk HD
It was a mess, and a response and apology from Google is needed.
Subject says it all mostly, I recently got an Ingress invite due to being lvl 6+ in the game and don't have anyone else to give it to since my wife already plays. Looking for Indianapolis or surrounding suburbs. Some of the other players I know and have met through the game don't have anyone in particular to give their codes to, so it's quite possible I can get a couple of theirs too if it's for a quality person. I am looking and hoping for dedicated people as we are a bit outnumbered, so I would like to gather a bit of information through a reply or private message.
Must be over 18. It's actually in the terms of service you must be 18 or over.
What area do you live in?
What kind of job do you have and/or what area is your job located?
Do you generally have a lot of free time?
Anything else you want to add to convince me to pick you?
Are you willing to meet up somewhere safe downtown for a quick chat where I will give you the code if all goes well?
This does not belong in the Note 2 section
Moved to Android off-topic
FNM
Look for the group in Google Plus. You would find many communities.
Sent from my Nexus 4 using Tapatalk 2
Guys-found this link where google acknowledges Nexus 5 has excess battery drain and will try and address:
http://www.ibtimes.com/google-worki...android-devices-kitkat-qualcomm-chips-1559771
Docarut said:
Guys-found this link where google acknowledges Nexus 5 has excess battery drain and will try and address:
http://www.ibtimes.com/google-worki...android-devices-kitkat-qualcomm-chips-1559771
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Click to collapse
Word of advice, DO NOT trust anything IBTIMES says.
On another note I did see other sites reporting that Google knows about the battery drain issue and that a fix should be soon on its way but none of the sites I read from were credible sites.
sent from my neXus 5
Yes, google has indeed accepted this bug and working on a fix for it in the next update. However, they haven't exactly given a timeline for the next update!
Source: https://code.google.com/p/android/issues/detail?id=60058#c475
Think it should be made clear that its caused by the Camera.... if you don't see " mm-qcamera-daemon" in your battery , you don't have excessive drain
Its not going to be a miracle shot for amazing battery life on the N5 .
OuncE718 said:
Word of advice, DO NOT trust anything IBTIMES says.
On another note I did see other sites reporting that Google knows about the battery drain issue and that a fix should be soon on its way but none of the sites I read from were credible sites.
sent from my neXus 5
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Thanks for letting me know, I will keep that in mind. Feel free to delete my post if next to useless.
Docarut said:
Thanks for letting me know, I will keep that in mind. Feel free to delete my post if next to useless.
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You're welcome and your post isn't necessarily useless. It will help others that may have had the same question as yourself.
Credible sites that I love to go on are www.Androidpolice.com, www.Engadget.com & www.Phonedog.com[url]
Of course th...e the ones I use daily.
sent from my neXus 5
Anyone getting excessive drain from Google+ in getting it on all my nexus devices (2012,2013 and 5)
Sent from my Nexus 5 using XDA Premium HD app
Google said that it can't provide a timeline for when the update would be released “due to all the testing we need to do for this and other fixes.”
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Come on IBTimes, first rule of IBTimes: no ETAs! ?
OuncE718 said:
Word of advice, DO NOT trust anything IBTIMES says.
On another note I did see other sites reporting that Google knows about the battery drain issue and that a fix should be soon on its way but none of the sites I read from were credible sites.
sent from my neXus 5
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HU bro?!
I've been having poor battery the past few days. 4-5 hrs unplugged, 1 hour screen, 2-3 hours playing music and it went to 20%. Used to only use up 30-40% last week.
Will have to monitor closely.
Sent from my Nexus 5
kidrobot52 said:
Anyone getting excessive drain from Google+ in getting it on all my nexus devices (2012,2013 and 5)
Sent from my Nexus 5 using XDA Premium HD app
Click to expand...
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Yes.... It just started a couple days ago
Sent from my Nexus 5 using XDA Premium 4 mobile app
Blario said:
HU bro?!
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I'm confused. What's "HU"?
sent from my neXus 5
OuncE718 said:
I'm confused. What's "HU"?
sent from my neXus 5
Click to expand...
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That answers it
Blario said:
That answers it
Click to expand...
Click to collapse
That answers what? What does "HU" mean?
sent from my neXus 5
ilostmypistons said:
Yes.... It just started a couple days ago
Sent from my Nexus 5 using XDA Premium 4 mobile app
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I've restricted so permissions for it in app ops. Just charged my phone so I'm going to see if it does it again.
Sent from my Nexus 5 using XDA Premium HD app
No battery issues here. A day and half with 6 hours screen time is the norm.
Sent from my N5 cell phone telephone....
ibtimes?
Funny coincidence -- I wrote that article on the Nexus 5. I came into the forum looking for more hardware hacks like the one where you drill holes into the back of the Nexus 5, since I just broke my screen and was wondering if there was anything else I could tinker with while my case was open to make the N5 better. Couldn't find anything, but was happy to see someone shared my story.
Then, I saw @OuncE718's warning about the site I work for.
All I can say is that I stand by my reporting. My stories are factual, and trustworthy. I strive to adhere to the Society for Professional Journalists' Code of Ethics. (sorry for being long-winded, but I just want to start a dialogue).
I presented the facts as they appeared in that Google forum, and informed readers who didn't know about that particular battery life issue, as well as the Google's awareness of the issue -- and the project manager's comments on the matter.
The reason I didn't provide a timeline is because Google refuses to give a timeline for the fix -- it will likely appear in the 4.4.3 or a future release of Android. However, rather than speculating on that, I presented the facts. The truth is, Google doesn't know exactly when they will fix it.
Since I am in contact with Google's media relations, I can sometimes get answers to questions. More often than not, I am writing about something that Google can't talk about, like a future release, and they will not respond. However, especially when it considers issues that have not been brought to their attention, they will reach out to me and provide a statement. I would appreciate it if everybody here considered me a resource. The reason that I became a writer was to provide a public service when I can.
I want readers to be able to read my stories, and have some faith that I am doing my best to inform them truthfully.
If anyone has something newsworthy they would like to talk about, questions (or criticisms) about one of my stories, or a tip for something that they think would make a good story, I suggest you reach out to me on Twitter (@TommyLikey) or via email. Use my first initial (my name is Tom), then a period, then halleck at ibtimes dot com.
I write for the tech team. We strive to do good work, and I can't answer for the organization as a whole, but I can tell you that in my experience, it is filled with smart people who are trying to turn a newer news organization into something that we, and you our readers, can be proud of.
I am interested in your thoughts, concerns and criticisms.
ToiletSalesman said:
Funny coincidence -- I wrote that article on the Nexus 5. I came into the forum looking for more hardware hacks like the one where you drill holes into the back of the Nexus 5, since I just broke my screen and was wondering if there was anything else I could tinker with while my case was open to make the N5 better. Couldn't find anything, but was happy to see someone shared my story.
Then, I saw @OuncE718's warning about the site I work for.
All I can say is that I stand by my reporting. My stories are factual, and trustworthy. I strive to adhere to the Society for Professional Journalists' Code of Ethics. (sorry for being long-winded, but I just want to start a dialogue).
I presented the facts as they appeared in that Google forum, and informed readers who didn't know about that particular battery life issue, as well as the Google's awareness of the issue -- and the project manager's comments on the matter.
The reason I didn't provide a timeline is because Google refuses to give a timeline for the fix -- it will likely appear in the 4.4.3 or a future release of Android. However, rather than speculating on that, I presented the facts. The truth is, Google doesn't know exactly when they will fix it.
Since I am in contact with Google's media relations, I can sometimes get answers to questions. More often than not, I am writing about something that Google can't talk about, like a future release, and they will not respond. However, especially when it considers issues that have not been brought to their attention, they will reach out to me and provide a statement. I would appreciate it if everybody here considered me a resource. The reason that I became a writer was to provide a public service when I can.
I want readers to be able to read my stories, and have some faith that I am doing my best to inform them truthfully.
If anyone has something newsworthy they would like to talk about, questions (or criticisms) about one of my stories, or a tip for something that they think would make a good story, I suggest you reach out to me on Twitter (@TommyLikey) or via email. Use my first initial (my name is Tom), then a period, then halleck at ibtimes dot com.
I write for the tech team. We strive to do good work, and I can't answer for the organization as a whole, but I can tell you that in my experience, it is filled with smart people who are trying to turn a newer news organization into something that we, and you our readers, can be proud of.
I am interested in your thoughts, concerns and criticisms.
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I never discredited you but I definitely discredited the site you work for. In my experience ibtimes has made a good amount of useless articles. There has been nothing credible that I have read from ibtimes.
Androidpolice.com has been way more credible in my experience. Maybe it's your colleagues that have written these useless articles. Idk
sent from my neXus 5
Well, I apologize for those useless stories. I would just say, feel free to discredit me if I am doing wrong. The reason I put the link to that message board in the story was to provide a source for the story. Let me know if anybody here has any ideas or questions, and know that I and my team are striving to be a reliable source for news.
If you have a problem with a story, you can (almost) always reach out to the reporter.