Google: Next Batch in 3 Weeks - Nexus 4 General

It's official. Wait times for the next batch is 3 weeks.
http://www.engadget.com/2012/11/15/nexus-4-backordered/
Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We'll send you a notification when your order has shipped and will credit the shipping charges.
To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions
If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477
We apologize for any inconvenience and thank you again for your order.
Thanks,
The Google Play Team
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Click to collapse
So pretty much anyone who hasn't been able to put in a order (like myself) are not going to be able to order the device for a long time.
Thanks for nothing LG.

I guess I'm stuck phoneless for 3 weeks, or whenever the next batch will be availabe...
But I am also sort of glad that I wasn't able to get my order in so we could see if Google will add the Nexus 4 to AOSP as well as fix up some of the thermal issues.

Question for you... do you even read forums before making a new thread? The email you just quoted has been posted numerous times...
Sent from my A510 using Tapatalk 2

c_86 said:
Question for you... do you even read forums before making a new thread? The email you just quoted has been posted numerous times...
Sent from my A510 using Tapatalk 2
Click to expand...
Click to collapse
It deserves it's own thread.

wilsonlam97 said:
It deserves it's own thread.
Click to expand...
Click to collapse
It really doesn't. Also the E-mail doesn't say what you seem to think it does. Within 3 weeks means any time from today up untill 3 weeks. I'm not overly optomistic about the time frame myself but the thread title is still misleading at best.

your thread created privileges should be taken away...

Good thing I didnt sell my GNex yet.

Why are ppl in the states so crazy to get it even at the price of over $600 at ebay nearly double...can't they wait for the next wave just few weeks ahead..most other country don't even have play store to purchase that may sound reasonable
Sent from my GT-N7000 using xda premium

I am totally at a loss with Google on this? Total and epic failure from a company that prides itself on it's meticulous attention to detail and Engineers every little thing. How the hell am I supposed t believe that the company that can crunch massive data sets, route the quickest path to ones home, serve massive amounts of AD's and multimedia can blow it in running a simple Cart driven eCommerce business and fail to anticipate all these fairly obvious headaches coming to light. It really boggles the mind?
I got the Backorder letter too, but even that was very vague and provides no level of detail that can be useful. Already there is conflicting stories of folks getting the bo letter and a shipment letter, some who made two separate orders are left wondering which order is bo'd?
If I had to think out loud, I would surmise that in the effort of cutting costs down for this product they used there F-Team of managers for this product launch ... seriously!
*A notification system that failed to notify!
*No coherent product launch time (Midnight? 9EST? 9PST?) even when we fished around for details and the rumour mill had it at 9PST the damn store opened 30minutes earlier.
*No clear communication on stock levels
*No pre-order ... my god how stupid are the folks who ran this botched job!
*Not enough inventory on hand
*No cart limits like 1 per person or 2 per person ... I could add 100 to my cart and the thing would go through
*No cart queuing/ reserving/ holding mechanism ... ticketmaster holds a ticket for 5-10 minutes the instant it lands on your cart
*Cart/ Site kept crashing
*They didn't update the site to sold-out until late at night leading to the F5 phenomena, with people wasting time without knowing whether they can make an order or not ... fully knowing anyone after the initial 10 minutes after opening the Play store would be on backorder ... might as well keep selling now it makes no more difference at this point at least alleviate those who can't purchase now to join a queue and keep selling. What will happen now is they will launch in spurts resulting in the same level of chaos ... let people join the queue now if they will be backordered in anycase.
*For those of us who got the chance to order the assumption was that they would be able to make a shipment ... no reason why the system would fluctuate from in stock to of stock during the nightmare purchase with all the obstacles it had ... WHY THE HELL DID WE GET BO'd! If there system wasn't as one to one as it seemed with all it's rigidity in how much you can add to cart and it failing during purchase because it became out of stock ... then how the hell did you guys oversell?
No sincere apology, no corrective actions are being laid out ... and that token free shipping in no way salvages this horribly broken Play Store. Heads have to roll ... seriously! I've read stories of better managers/ CEO's, project leads being fired for so little ... the folks who have done an outstanding job of tarnishing the Google brand and have been doing so seeing that this type of nonsense is not new with those familiar with the Play Store ... I am totally new to the Android verse coming from WP7.5, BB7, and Maemo ... this first impression of how Google runs this store is not what I always imagined of Google which I love and use from Email to Google+ ... I even enjoyed GWave, I put up with the Buzz mess up ... but Play is such a horrible brand tarnishing experience and Google needs to improve there retail program or get out of it and let the pro's at Amazon handle it.
This is a joke, I can't believe it Google has been running a psy-ops campaign over at the Play Store to ruin there hard fought branding of Engineered Excellence. I hate the Apple verse and the perception that they created whatever is the next best thing when rather they made a incremental improvement on the natural progression of a product life cycle ... but give credit where it is due they are a behemoth when it comes to the retail experience and the level of customer service ... night and day difference in these experiences Google, please rectify it. It makes it silly to have a building full of the brightest people who can't attempt to sell something online when you dominate on the Internet... it is a running joke this Play Store. Heads must roll!

wilsonlam97 said:
It deserves it's own thread.
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Click to collapse
Agreed with the others - this letter has been discussed ad nauseam in at least 2 other very large threads, so much so that one person that started another thread has already (as of earlier this afternoon) started a Google Docs spreadsheet where they are analyzing data entered by volunteers from this forum so that graphs and statistical analyses can be made correlating purchase time to shipping confirmation as well as how this data pertains to the email notification you wrote about.
Mods, please close this thread.
---------- Post added at 09:49 PM ---------- Previous post was at 09:46 PM ----------
ryan92084 said:
It really doesn't. Also the E-mail doesn't say what you seem to think it does. Within 3 weeks means any time from today up untill 3 weeks. I'm not overly optomistic about the time frame myself but the thread title is still misleading at best.
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Click to collapse
Yes I had been reading about people's experiences with this backorder email for several hours already, since it was distributed around 3:00-4:00pm EST this afternoon, and then I see this thread title, and obviously I had to assume that someone had some NEW information, linking to a story at Engadget where perhaps they had confirmed that no additional units would be shipped for at least 3 weeks. But then I find, it was just a useless rehash of news and information the rest of us have been looking at and discussing for nearly 7 hours in other threads.
WTF.

joeski27 said:
Agreed with the others - this letter has been discussed ad nauseam in at least 2 other very large threads, so much so that one person that started another thread has already (as of earlier this afternoon) started a Google Docs spreadsheet where they are analyzing data entered by volunteers from this forum so that graphs and statistical analyses can be made correlating purchase time to shipping confirmation as well as how this data pertains to the email notification you wrote about.
Mods, please close this thread.
---------- Post added at 09:49 PM ---------- Previous post was at 09:46 PM ----------
Yes I had been reading about people's experiences with this backorder email for several hours already, since it was distributed around 3:00-4:00pm EST this afternoon, and then I see this thread title, and obviously I had to assume that someone had some NEW information, linking to a story at Engadget where perhaps they had confirmed that no additional units would be shipped for at least 3 weeks. But then I find, it was just a useless rehash of news and information the rest of us have been looking at and discussing for nearly 7 hours in other threads.
WTF.
Click to expand...
Click to collapse
Yes but even backorders take "up to 3 weeks" (don't be optimistic). So people who haven't been able to order will obviously have to wait longer than that.

#firstworldproblems
x1000.
Get over it

Related

Did you sell your soul for games?

Found at uk.yahoo
As i can not post link here is the complete article:
Answer this question honestly – do you read the small print when you buy games on the internet?
High Street retailing giant GameStation decided to put this to the test and inserted a new clause into their terms and conditions earlier this month that granted them legal rights to the immortal souls of thousands of their online customers. Here, in darkest legalese, is how they got away with such a heinous act:
"By placing an order via this Web site on the first day of the fourth month of the year 2010 Anno Domini, you agree to grant Us a non transferable option to claim, for now and for ever more, your immortal soul. Should We wish to exercise this option, you agree to surrender your immortal soul, and any claim you may have on it, within 5 (five) working days of receiving written notification from gamestation.co.uk or one of its duly authorised minions."
GameStation’s fiendish clause specified that they might serve such notice in “six foot-high letters of fire” too, but also offered customers an option to opt out, rewarding them with a £5 money-off voucher if they did so.
Alas, hardly anyone noticed the clause, let alone the substantial bonus for spotting the gag. More to the point, the fact that it passed more or less unnoticed raises an important issue – too few people actually read the small print when they make online purchases.
According to GameStation, around 7,500 customers carelessly signed their souls away on the day. Were you one of them...?
Click to expand...
Click to collapse
homero25 said:
Found at uk.yahoo
As i can not post link here is the complete article:
Click to expand...
Click to collapse
Haha LoL What Jokers

[No Nexus 4] Everyone who didn't get a Nexus 4

Well I stayed up all night on Monday, refreshed the Google play page pretty much all day long on Tuesday. Didn't see anything except for "Coming Soon" and "Sold Out".
This thread is for all the people that will be looking for the next batch of phones. Posting useful links related to the next batch, speculation, rumors, etc. I'm interested in how many people actually didn't get one.
Post if you didn't get one, where your located, and what phone your stuck with until you get one.
I'm in British Columbia, (West Coast) Canada. Stuck with a Motorola Milestone, that I'm about to flash CM6 to. Yes I said CM6, because CM7 barely runs on it.
This thread is a waste in my opinion. Look at me, i live in europe and there's not even a play store. I want one badly but that's life and we have no other choice but to wait.
There are 1000's maybe 10000's maybe even 100000's of users that want one but couldn't get one.
In.
Toronto, Canada. Same story as yours - stayed till 3am, was at school at the time, brought my laptop and everything, checked during lunch at 12EST... extremely pissed.
Stuck with a crappy iPhone 1, which doesn't receive texts, and doesn't receive calls half the time. I need a phone... badly :/
koodiifin said:
Well I stayed up all night on Monday, refreshed the Google play page pretty much all day long on Tuesday. Didn't see anything except for "Coming Soon" and "Sold Out".
This thread is for people like me, that are impatiently waiting to get our Nexus 4. I'm interested in how many people actually didn't get one.
Post if you didn't get one, where your located, and what phone your stuck with until you get one.
I'm in British Columbia, (West Coast) Canada.
Click to expand...
Click to collapse
I live in the UK... woke up at 5am Tuesday morning. Had auto refresher on while playing a game. Saw it go live at 8:12am or near it and tried to buy it for about 50minutes.
I'm stuck with the HTC wildfire cause I returned my SGS3 1-2months ago.
shadehh said:
This thread is a waste in my opinion. Look at me, i live in europe and there's not even a play store. I want one badly but that's life and we have no other choice but to wait.
There are 1000's maybe 10000's maybe even 100000's of users that want one but couldn't get one.
Click to expand...
Click to collapse
OK... But what I'm interested in, is people who actively tried to buy one from the Play Store in a supported country, and could not. You are correct that many people exist in the world who had no choice.
koodiifin said:
OK... But what I'm interested in, is people who actively tried to buy one from the Play Store in a supported country, and could not. You are correct that many people exist in the world who had no choice.
Click to expand...
Click to collapse
This is similar to the poll threads that got closed. I don't think admins will keep this going.
- Doctors say my ugliness will be such an hindrance to my life that they declared me disabled for being so ugly crew
- Might as well be castrated crew
- Balding crew
- Chicks would rather smash a guy with HIV unprotected than me crew
- Suicide helpline encourage me to commit suicide crew
- Never fapped crew
- Sometimes I have the male version of the girl version of wet dreams crew
- Never smash anything less than 8/10 crew
All those crews, but not "No Nexus Crew"
InvalidUsername said:
- Doctors say my ugliness will be such an hindrance to my life that they declared me disabled for being so ugly crew
- Might as well be castrated crew
- Balding crew
- Chicks would rather smash a guy with HIV unprotected than me crew
- Suicide helpline encourage me to commit suicide crew
- Never fapped crew
- Sometimes I have the male version of the girl version of wet dreams crew
- Never smash anything less than 8/10 crew
All those crews, but not "No Nexus Crew"
Click to expand...
Click to collapse
I need links to all those, so I can join please.
I was on the site exactly as it changed from "coming soon" to "add to cart", but didn't manage to secure an order within the 20 minutes of it being on sale.
Extremely frustrated that now I'm not going to get the phone till next week at the very earliest.
Waste of server resources and no benefit. Consider thread dead.
mi7chy said:
Waste of server resources and no benefit. Consider thread dead.
Click to expand...
Click to collapse
hahahaha, your post definitely helped though. Thanks man.
The point of a forum is for discussion.... How is a single thread a waste. As long as people are communicating it's not a waste.
I think we need a thread for all the people that will be looking for the next batch of phones. Posting useful links related to the next batch, speculation, rumors, etc.
Had in my cart the second was available, but fkn errors would prohibit the purchase, either items disappeared from the cart, google wallet would hang and then give out an error, tried 5 times, then it went out of stock... WTF GOOGLE THIS IS A MAJOR ****UP...
PS: Didnt sleep until 3 am and woke up at 8 to make sure I get the phone only to fail because of google server issues **** THIS ****!!!
Had it in my cart so many times and every time I pressed by I got an technical issue error message, so frustrating...
Some of us (BeNeLux) will not get the phone at all! Don't complain that you could not get the first batch, there will always be second/ third and so on...
I woke up at 8 to see if they were for sale. I tried around 5 times to buy. On the 5th time, i got one, due to be shipped on the 15th. Only took me maybe 10-15 mins?
Just thought id say
Seriously? There is no need for a thread like this. Continue discussion in one of the other shipping threads.

this about sums it up for me

"Hey, Google! What the hell??!?! Honestly, I'm not upset that that the phone is in huge demand. I'm not upset that they sold out far faster than expected or that they just didn't have enough supply. That's great for Google, great for Android, and great for wireless in the US where carriers have a stranglehold on the market. I'm freaking thrilled, in fact, that the market is embracing a new model for buying phones and sticking it to the carriers who have been totally ubstructionist to updates and have, in many ways, crippled Android over and over on phone after phone.
I'm angry because this is bloody Google - You'd think they could figure out how to handle peak loads and ecommerce at least as well as Apple. Google locates their datacenters near hydroelectric dams for God's sake so that they can access enough power to keep the world searching, to process the 72 hours of video uploaded to YouTube every minute, and to crunch enough data to automatically give me directions to my various destinations as I hop into my car for an appointment.
And yet Google couldn't switch from "Ships in 3-5 days" in the Play Store to "Sold Out" several hours after their stock had been depleted. Google didn't know the difference between "Coming soon" and "Sold Out" and actually let people continue buying phones long after they had all been gobbled up.
Google didn't have the sense to limit numbers of purchases to one or two per household and the situation was exacerbated because the miserable excuse for a storefront that they call the Play Store was such a disaster at peak load that people were buying two or three phones accidentally.
Google has enough information from the nation's aggregated searches to track influenza outbreaks faster and more accurately than the CDC and yet they didn't anticipate demand for a $300 unlocked superphone running the latest version of Android. Gee, Google, do you think a few people might want one of those? They certainly knew I did based on the search and social data I happily and consensually share with them every day through my Google account.
Google can track the movement of illegal weapons worldwide better than our own government who should really be in a position to know about the weapons trade. And yet, when I sent an email today checking on the status of my order, just moments before I received that backorder email, the automated response cheerily told me that my phone should ship today and that I would have a UPS tracking number by tomorrow.
Why is this so damned hard for a company that is probably better than any other at processing data? Why, for a company that pioneered large-scale failover and redundancy and can shift literally petaflops of processing power among its various datacenters worldwide, could it not handle demand for a phone? Have you ever gotten an email from Apple saying, "Gosh, so sorry, we didn't think many of you would actually want a freaking iPhone so we didn't bother scaling our ecommerce systems or building a kajillion phones, so even though we told you that you got one, we were wrong so now you'll have to wait a while"? No, probably not.
Google finally discovers the secret sauce for Android and turning the wireless industry on its ears only to be derailed because its online store choked. Really? Seriously? Because Google didn't have the scalability or computing muscle to handle a spike on a few of their several hundred thousand servers? Because there weren't any Google engineers smart enough to figure out a better way to do ecommerce? Despite being able to auction millions of ads in real time? Really?
Ridiculous. Just ridiculous. Google, if you're listening (and I know you are, since you already know virtually every move I make), please go buy a company that knows how to sell things on the Internet. There's one or two (or 100) that do it fairly well." Christopher Dawson ZDNet
http://www.zdnet.com/google-nexus-4-play-store-debacle-gives-buyers-the-backorder-blues-7000007482/
AmesCell said:
http://www.zdnet.com/google-nexus-4-play-store-debacle-gives-buyers-the-backorder-blues-7000007482/
Click to expand...
Click to collapse
yes - hence I quoted him.
Its good that a writer from one of the tech sites finally wrote this - it feels like the others are letting Google off the hook.
Google made an excellent choice by hiring Matias Duarte to head up UI creation they urgently need to hire logistical experts.
Sent from my Nexus 7 using xda app-developers app
It's not even the demand that was the issue. If they knew they would have (say) 100 phones that would be ready to be shipped on Nov 15th. HOW is it possible for them to take more than a 100 orders?
It's really put a bad taste in my mouth for Google. It may be true, all they care about it the data they need from all of us. Everything else (experience, consistency, etc) comes second, at best.
---------- Post added at 05:03 PM ---------- Previous post was at 05:02 PM ----------
Blackice-original said:
Its good that a writer from one of the tech sites finally wrote this - it feels like the others are letting Google off the hook.
Google made an excellent choice by hiring Matias Duarte to head up UI creation they urgently need to hire logistical experts.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
They should ask Tim Cook for recommendations. That man is a genius when it comes to this.
Google deserves bad publicity for their launch failure!
glenroebuck said:
"Hey, Google! What the hell??!?! Honestly, I'm not upset that that the phone is in huge demand. I'm not upset that they sold out far faster than expected or that they just didn't have enough supply. That's great for Google, great for Android, and great for wireless in the US where carriers have a stranglehold on the market. I'm freaking thrilled, in fact, that the market is embracing a new model for buying phones and sticking it to the carriers who have been totally ubstructionist to updates and have, in many ways, crippled Android over and over on phone after phone.
I'm angry because this is bloody Google - You'd think they could figure out how to handle peak loads and ecommerce at least as well as Apple. Google locates their datacenters near hydroelectric dams for God's sake so that they can access enough power to keep the world searching, to process the 72 hours of video uploaded to YouTube every minute, and to crunch enough data to automatically give me directions to my various destinations as I hop into my car for an appointment.
And yet Google couldn't switch from "Ships in 3-5 days" in the Play Store to "Sold Out" several hours after their stock had been depleted. Google didn't know the difference between "Coming soon" and "Sold Out" and actually let people continue buying phones long after they had all been gobbled up.
Google didn't have the sense to limit numbers of purchases to one or two per household and the situation was exacerbated because the miserable excuse for a storefront that they call the Play Store was such a disaster at peak load that people were buying two or three phones accidentally.
Google has enough information from the nation's aggregated searches to track influenza outbreaks faster and more accurately than the CDC and yet they didn't anticipate demand for a $300 unlocked superphone running the latest version of Android. Gee, Google, do you think a few people might want one of those? They certainly knew I did based on the search and social data I happily and consensually share with them every day through my Google account.
Google can track the movement of illegal weapons worldwide better than our own government who should really be in a position to know about the weapons trade. And yet, when I sent an email today checking on the status of my order, just moments before I received that backorder email, the automated response cheerily told me that my phone should ship today and that I would have a UPS tracking number by tomorrow.
Why is this so damned hard for a company that is probably better than any other at processing data? Why, for a company that pioneered large-scale failover and redundancy and can shift literally petaflops of processing power among its various datacenters worldwide, could it not handle demand for a phone? Have you ever gotten an email from Apple saying, "Gosh, so sorry, we didn't think many of you would actually want a freaking iPhone so we didn't bother scaling our ecommerce systems or building a kajillion phones, so even though we told you that you got one, we were wrong so now you'll have to wait a while"? No, probably not.
Google finally discovers the secret sauce for Android and turning the wireless industry on its ears only to be derailed because its online store choked. Really? Seriously? Because Google didn't have the scalability or computing muscle to handle a spike on a few of their several hundred thousand servers? Because there weren't any Google engineers smart enough to figure out a better way to do ecommerce? Despite being able to auction millions of ads in real time? Really?
Ridiculous. Just ridiculous. Google, if you're listening (and I know you are, since you already know virtually every move I make), please go buy a company that knows how to sell things on the Internet. There's one or two (or 100) that do it fairly well." Christopher Dawson ZDNet
Click to expand...
Click to collapse
If the person who wrote this were on XDA, I would have made a thousand accounts just to Thank him as many times. I am bloody tired of the whole Play Store debacle. Not usually the one to whine and *****, but this is beyond words!
Only those who got no phone care. /small violin playing.
I clicked buy and it worked for me. But then again, even if I had missed getting one. Its a phone. I just would have waited for the next batch. Or maybe I would piss and moan about something so small, write a 5 paragraph statement on a Non Google Site and then burned down an orphanage. /Waaaaaaaa

First Batch of Nexus 4 a trial run by Google?

Many people have been toying with the idea that, the Nexus 4, being a Nexus device, could be riddled with bugs and glitches at the time of release, and thus have only placed a small amount of stock for sale so those issues only stay among a small amount of people.
The guys at Google, instead of testing for hours on end, let the public do so, and then check up on sites, like this one, for issues people have with the phone and thus fix it up. This could explain why the Bumpers are already stocked, but the phones themselves are looking to be released Black Friday, several days after, and this time, with a whole lot more stock as they have to take into account the back orders, as well poor guys like me who missed out.
What are your thoughts on this?
Wouldn't that be unfair to the people who managed to buy it out first? I mean they are essentially paying the same amount for a phone that is supposed to have the kinks sorted out already, not pay to have a phone in beta testing. But I really hope this is the case, and Google not only sorts out these issues but also offers compensation to the early adopters as to make everyone happy and fair!
Tin Foil Hat time for you i think...
Where did you see stocked bumpers?
Sent from my Nexus 4 using xda premium
Google Play.
Google Play, mate.
LaviLoki said:
Google Play, mate.
Click to expand...
Click to collapse
It's sold out in the US Google Play store...
If that's true then we'll be seeing an update from Google shortly after the second batch go out?
Negative, the nexus one was the trial run.
Sent from my HTC Sensation using Tapatalk 2
Doubtful. I just don't think Google anticipated it being quite so popular. Worst of all, they allowed you to purchase up to 5 in one hit, which more then a handful of people did. 1-2 max on launch and up to a week or two after in my opinion. This would have ensured 'a lot' more people actually got a phone and it would have stopped eBay being flooded with N4's by people looking to make a quick buck.
Every nexus phone is trails . We get it test it Google updates other OEM make there phones with the new version. As far are you tin foil hat about a multi billion dollar company not testing I doubt that
Sent from my Galaxy Nexus using Tapatalk 2
How could the 4th generation of anything be a test run?
Tinfoil Hattery abounds in the General forum. It's a conspiracy I tells ya!
LaviLoki said:
Many people have been toying with the idea that, the Nexus 4, being a Nexus device, could be riddled with bugs and glitches at the time of release, and thus have only placed a small amount of stock for sale so those issues only stay among a small amount of people.
The guys at Google, instead of testing for hours on end, let the public do so, and then check up on sites, like this one, for issues people have with the phone and thus fix it up. This could explain why the Bumpers are already stocked, but the phones themselves are looking to be released Black Friday, several days after, and this time, with a whole lot more stock as they have to take into account the back orders, as well poor guys like me who missed out.
What are your thoughts on this?
Click to expand...
Click to collapse
lol, no
Sent from my GT-I9000 using xda app-developers app
We, the public, being beta testers for Google products? Pffft!
No place for this type of speculation on this board. If you have news, tips, tricks, guides, or howtos, feel free to post. This type of stuff is more suited for your blog.
Closed

Petition/questions to Google (global)

Maybe it is a good idea to make a petition of some kind, to send to google and maybe they will clear things up. With clearing things up I mean the problems with the already ordered Nexus 4's and the zero info about restocking. Share your thoughts here :victory:
In the UK thread "sirwilliams" already sums up a good list! Credits to him for that!
"* an acknowledgement that this has been wrong in so many ways
* an explanation as to why orders had not been shipped in the correct order
* an apology for the above
* details of how they plan to make it up to the customers whose trust in them has been left in tatters
* a commitment that orders will in future be processed and shipped to customers on a first-come, first-served basis
* clear accountability for the above - so that if it is clear this commitment has not been kept, we know exactly who to contact to provide a further explanation
* a significant change in their customer support "service" - CSRs in the country where the order was placed, a transparent "chain-of-command" so that problems can be escalated to people who will have the relevant information at their disposal
* an overhaul of the Play store, so that it does not tell misleading information, does not show duplicated orders, but instead shows more details information of the status of their order.
* acknowledgement that their CSRs have been telling untruths - an explanation as to why this is the case, and an apology.
* acknowledgement, apologies and an explanation for the customers who have waited months for their order only for Google to cancel it and then blame them
* accuracy in their documentation, ie. the correct amount which will be placed as an authorisation in advance of charges being applied rather than $1, using the word "estimate" on pages before an order is placed if that is what the quoted time is.
* a clear complaints procedure, allowing us to get in touch with people whose job is to provide an actual explanation and resolution for problems"
Signed
Seconded!
I just want to know when they will restock
Sent from my Nexus S using xda app-developers app
That's not bad but I think two things should be highlighted out of all those points:
1. Future orders will be delivered on schedule .
2. Future orders will be handled more professionally, keeping customers in the loop at all times and serving fifo order system.
Otherwise I'll be more reserved when ordering from them again. It was a painful 7-8 weeks for us! :banghead:
monkeying. around said:
That's not bad but I think two things should be highlighted out of all those points:
1. Future orders will be delivered on schedule .
2. Future orders will be handled more professionally, keeping customers in the loop at all times and serving fifo order system.
Otherwise I'll be more reserved when ordering from them again. It was a painful 7-8 weeks for us! :banghead:
Click to expand...
Click to collapse
Many are still waiting for restock
Hi guys, looks like it might just about be ready!
Just in case you didn't know, after the first batch of Nexus 4s went missing I created the "Where's my Nexus 4 - Register your Complaint" site to get Google's attention, it appeared to work and opened up a dialogue with us.
We promised we would track their progress and now mkII of the site is up and running. It has nothing to do with Google, but should allow us to track the new orders, and provide a unified voice if there are problems.
If you manage to place an order for a new Nexus 4 device, please think about signing up - www.axiopo.com
If you have any questions, get in touch through the site.
Thanks
Andy
Taiwan
I take any opportunity like this where there may be direct Google consumer feedback to request they resume paid apps in the Play store in Taiwan. The government, doing it's job to protect consumers, requires a 7 day return policy for all goods purchased in Taiwan. This means software too. When this policy was enforced well over a year ago, Apple changed it's policy quickly to allow the mandated 7 day refunds. Google has not restored paid apps here. If Apple was able to do it I see no reason why Google can't. Whenever I need to install a paid app I contact the dev and highlight this to them, they are usually unaware of this,a dn of course unhappy, and say they send feedback to Google about this. Some have mentioned the 7 day policy may allow users of some games to play the game to completion, delete/"return" it, and get a refund. For those inclined to cheat this is of course safer and easier than installing cracked .apk's, but it may not be higher or lower here than anywhere else. I don't know how the payment system works, so I don't know if there is penalty to devs for "returns", but I'm betting that the impact on a dev for returns would be somewhere between barely noticeable and non-existent. However, what is unquestionably a measurable cost to devs is the loss of revenue from not allowing 24,000,000 users in an affluent, and extremely wired country (home notably to Asus, Acer, and HTC) to not buy apps at all! Of course this also means we can't buy Nexus devices as well. If possible, could this serious grievance please also be addressed in your petition?
I agree with everything here. Mine came alot sooner than planned but I consider myself lucky I was even able to get in line for one. The whole thing was just a big mess and its ridiculous that they've been sold out for 2 months.
Also they need to be more readily available in general. Sell them unlocked in retail stores. Sell them on contract for every carrier. Everyone should have the opportunity to own a real google phone imo
Sent from my Nexus 7 using Tapatalk HD
It was a mess, and a response and apology from Google is needed.

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