Database Develop

[Q] Help!!! Hi guys, I've had a look around the net and asked on other forums

Hi guys, I've had a look around the net and asked on other forums, but can't seem to find the answer to my problems, so someone recommended here.
Apologies, if this has already been covered, but I did have a search and couldn't find what I was looking for.
I think I have two problems, don't know if they are related, but don't think so.
Problem 1:
Got the Galaxy S for my daughter for Christmas. She has never been able to log in to the android marketplace. She was using the her google log in which wasn't a gmail account. Today I signed her up a gmail account, and tried again and got the following error message:
You don't have a network connection.
This could be a temporary problem or your phone may not be provisioned for data services. Please try again when connected to a mobile network, or connect to a wi-fi network. If the problem continues, call customer care.
Click to expand...
Click to collapse
The phone is definitely connected the net by wi-fi, which I have proved to be working correctly.
Problem 2:
To try and solve problem 1, I thought I would see if the firmware was up-to-date, however, I can't get the phone to connect to Kies. I have tried on two different laptops, one running Vista and one Windows 7. It seems to be saying it's some kind of driver problem. I have clicked on install drivers on Kies, but it makes no difference.
I have made sure the phone is selected Kies. I have also tried selecting mass storage and connecting through My Computer, but still it doesn't recognise the phone.
I believe the phone's firmware is out of date, as it is 2.1 update 1 and I believe 2.2 is available.
Apologies for the long post, can anybody help me to get Kies and marketplace working?
I am not interested in jailbreaking the phone, as it's for my daughter.
The phone is a contract phone, in the UK with orange. I have made sure orange safe guard is not active.
Thanks in advance, if you need anymore infor, i will try and supply it.

Any idea's?

Bump.
Can anybody help or is the best option to try a factory restore / take it back to the shop?

Well there is alot of tread that explain how you connect to kies.
If you can use internet then it should work.
Have you try to power of the phone and wait 5 minutes and then power it on?
**DamianGTO Steam kernel. 350MB Ram. 500HZ. ext2/jfs . js3 base**

I have got the market place working by doing a factory restore, but for the life of me, I can't get the phoned connected to Kies to do a firmware update.
I have tried on 4 different laptops.
1. Windows 7 Home Premium 64 bit.
2. Windows 7 Home Basic.
3. Windows Vista.
4. Windows XP.
and I can't get it to connect on any of them.
I have tried un-installing and re-installing Kies. I have tried using different usb wires and ports. Phone charges by usb when plugged in.
I have tried connecting the phone in both Kies mode and Mass Storage mode.
The error I keep getting seems to be a driver error:
Device Driver software was not successfully installed.
Please consult your device manufacturer for assistance in getting this device installed.
Bluetooth peripheral device - Driver not found
Click to expand...
Click to collapse
Looks like I'll need to take the phone back or ring Samsung.

just try to reconnect it

astralmaze05 said:
just try to reconnect it
Click to expand...
Click to collapse
Never thought of that.

p-2-b-a-a said:
Never thought of that.
Click to expand...
Click to collapse
tell me if that trick works

Are you using a USB hub? If so don't . Plug it straight into the rear USB of your computer.
Do you have Bluetooth active? Turn it off.
Are you using any other Home than the one it came with (the screen you see when you first turn it on)? Go back to the stock TW Launcher
In the Kies Tools menu click on Install Driver and then try again after it's finished.
Finally if it is still not connecting leave it plugged in and go into device manager. If the drivers show up there they should be listed as Samsung i9000 if I remember then right click and un-install drivers then unplug phone and plug it back in after a few moments.

Also use the cabel that did come with.the phone.
**DamianGTO Steam kernel. 350MB Ram. 500HZ. ext2/jfs . js3 base**

[SOLVED] USB Device Unknown

After racking my brain for a few days, a couple hours each day, I've fixed my issue with my device being unknown.
Let me start by saying I'm flash happy, and everyone that knows me personally, tells me to just quit jacking with my phone. NOT A CHANCE! I'm on my 3rd Cappy and shouldn't have ever exchange it again. I only had to in the beginning, because I was a newbie and had not know enough, but to get me in trouble.
I presume that this should work on all Windows OS's. I personally am running Vista Enterprise x86.
My symptoms:
Plug in phone to the usb and it there was about a 15% chance off being able to mount to usb, and Windows recognizing as a mass storage device. I tried un-installing drivers and re-installing and it would work some of the time, until the point came when parts of the driver install would fail. Then to the point when it was just completely unrecognizable. I thought I had it fixed because it seemed intermittent. In the middle of flashing to stock, something interrupted communication between the pc and my phone. Restarted the phone and attempted the flash again. Got a little farther and froze again. I had to use another pc that I had never connected my phone to before and I was able to use my jig to trigger download mode, because no buttons combinations would allow it into download mode.
This got me thinking that it was specific to my pc and not my cable or my phone.
My resolution:
I went straight to the registry and went to find. I deleted every entry that came up for "i897" and "i9000" excluding what was listed in the system volume information, as I didn't have permissions to remove any keys. I didn't keep count, but I probably deleted 300-400 registry keys that pointed to my phone. It seems as if with each developers rom that I had flashed, there was an entry for a different device. Don't quote me on that, because it is just my personal consensus. I also un-installed the samsung drivers, the unknown device driver, kies software, and anything associated with samsung. I noticed that next to all of the i9000 instances, the hex key for me started with 1000ee. So I also searched for the first part of that key trying to ensure that all instances of the device. Lastly, I deleted the samsung folder from program files.
I installed the samsung drivers package commonly listed in all of the other threads for x86 operating systems. I plugged in my phone and watched as each and every driver installed successfully. Keep in mind different drivers are installed depending on if you have usb debugging on/off, and the options for if the preferences on you phone are set to media, storage, or kies. I have multiple usb ports, however testing has shown me that, for me and my setup, I can plug into the port that I used when installing the drivers the final time, I am able to connect consistently. Earlier today, I tried to plug into a different usb port and it was an unknown device. I am led to believe, this is because I didn't un-install the unknown device on this particular port.
If you intend to work in the registry, please remember to always back it up first. You can always restore.
Hopefully my findings can help you as they did me. Happy flashing and I would like to thank the community for the dedication to assisting each other and the developers, for making flashing, better than crack cocaine. Flashing rom's doesn't make you twitch near as much as a crackhead.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

Has anyone had any luck with this?
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

USB connectivity on a LInux laptop

Just got my Turbo, and I like it very much. What I don't like is that I can't seem to connect it to my Linux laptop. Could use a little help please.
Further, I disabled the autoloading software - because it's Windows software...now I can't find that setting.
Anyone?

BTT.
Still having issues with this. .otherwise, phone is 5X5.

What distro are you using? Can you see your phone in your file manager? Have you installed mtp support...?
Also, try enabling USB debugging. I had some connectivity issues and enabling it seemed to solve them, although I'm not sure if that was just a coincidence.

Yehudah said:
Just got my Turbo, and I like it very much. What I don't like is that I can't seem to connect it to my Linux laptop. Could use a little help please.
Further, I disabled the autoloading software - because it's Windows software...now I can't find that setting.
Anyone?
Click to expand...
Click to collapse
I'm running 17 and have had no issues

Ekkoria said:
What distro are you using? Can you see your phone in your file manager? Have you installed mtp support...?
Click to expand...
Click to collapse
I am using Linux Mint 13. Didn't have any issues with the HTC phones I've owned. Can't see it in file manager, nothing pops up. Didn't know I needed to install MTP support - considering the other phones worked fine. Hmmm.
Also, try enabling USB debugging. I had some connectivity issues and enabling it seemed to solve them, although I'm not sure if that was just a coincidence.
Click to expand...
Click to collapse
I did that, no help. I'll keep digging. Thanks.

13 is old.... really old. Not sure if they even support MTP. I would highly, highly suggest moving to Ubuntu 14.10, at the very least to a CLEAN install of the latest mint. I had nothing but issues with mint so I switched to stock ubuntu (plus I like compiz fusion too much)

123421342 said:
13 is old.... really old. Not sure if they even support MTP. I would highly, highly suggest moving to Ubuntu 14.10, at the very least to a CLEAN install of the latest mint. I had nothing but issues with mint so I switched to stock ubuntu (plus I like compiz fusion too much)
Click to expand...
Click to collapse
Upgraded to 17, works like a champ.
Thanks!

My wife just purchased a Turbo. I can not get the storage to mount on Ubuntu 14.10. This is the only phone that I don't have access to the storage. I do have access to the PMP. I am also receiving an "no permissions" when using adb. I search for adb devices, and no permissions? I have developer options enabled, USB debugging checked. I just tried 2 other phones with adb, all functions?

chazall1 said:
My wife just purchased a Turbo. I can not get the storage to mount on Ubuntu 14.10. This is the only phone that I don't have access to the storage. I do have access to the PMP. I am also receiving an "no permissions" when using adb. I search for adb devices, and no permissions? I have developer options enabled, USB debugging checked. I just tried 2 other phones with adb, all functions?
Click to expand...
Click to collapse
I can only come up with one thing right now, was the phone unlocked when you plugged it in? Sometimes my turbo gives me grief if it's locked and I connect it. Can't think of much else.
You may want to have a look at this article.

Ekkoria Thanks. Good read.
I changed the fuse.conf, and added my device to the, 69-libmtp.rules.
All working here.
Thanks

Unable to connect Moto X To PC

I've had this problem for a while but haven't really worried about it until I now want to do a full reset and backup some stuff to the PC.
I am running VZW Developer Edition 4.4.4. rooted.
I have tried multiple PCs and many techniques related to driver loading but nothing I do is able to get my phone to show up in Windows Explorer.
As said I have tried everything I could find online but please don't assume anything, just post your suggestions

Howdy,
It'd help us quite a bit if you'd let us know the following:
-Mac/PC?
-Version of MacOS/Windows/Linux
-Have you tried different cables?
-Do any icons show up on your phone? For example the KitKat icon that appears in the upper left hand of the phone screen
The issue I've run into several times is that Windows auto updates some drivers. Search out KidJoe on the forums as he has a great resource page with links to the Moto drivers you'll need for the best experience.

Kind of easy to answer
Macs and PCs - Win7 and WIn8
Lots of different cables and USB ports
Sometimes I can get the USB debugging thing to show up but not often and not currently on any of the 3 PCs I am using
I'll look for KidJoe.

homemadehitshow said:
I'll look for KidJoe.
Click to expand...
Click to collapse
Meanwhile you wait for expert KidJoe, reinstall the drivers

/sarcasm mode on / do you think this will work because try 75 with the drivers will be the lucky one ? /sarcasm mode off/

I wrote REinstal ) I mean, clean off and install again. That's a bit another sort of carrot )
P.S. Sorry, I wasn't too polite. Please, reinstall.

Done that many times also. Thanks for trying to help though I've used a number of different computers, including ones that have never had these drivers on.

It's possibly microUSB socket issue

Nexus 6 no longer recognising PC (and PC no longer recognising phone) in Fastboot etc

Around February, my phone was working fine and connecting to my PC and being recognised (in both the phone AND PC/Device Manager). Because I was rooted, I used Wug's toolkit to flash the latest factory image at the time (which included the February security update) and kept data as I've done in the past. It was fine for ~2 weeks after that factory image flash and then my phone just stopped recognising the PC, and my PC stopped recognising the phone as a device. It was completely out of the blue, and seems unfixable.
When I plug my phone into my Desktop - it just charges. It doesn't appear in the device manager at all (image below - Device manager WITH phone plugged in and not appearing):
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I've had to do the old 'update drivers' thing in the past with other phones, but they would normally appear under "Phone" or "Other devices" - but both are missing from the list ("Show hidden devices" used in that image). There's also no yellow triangle to say an unknown device has been connected. It just flat out doesn't know it's there. I've also updated/re-downloaded the SDK (and Google drivers) but the phone still isn't recognised.
It got so bad, I had to use USBDeview to uninstall the drivers in the first place because they never appeared. It still didn't help.
On the phone side of things - I'm not given an option to mount the phone as any form of storage. It just behaves like I've plugged it into a charger.
In the USB and Storage settings (image below) - I'm not given an option for ANY form of USB connection.
And in the notification shade (again, while plugged into my PC) no option is given. It just charges:
I've also tried factory resetting the phone, since it charges fine so I don't think it's the charging port but now I've lost root AND the problem is still there. I still can't install OTA updates because in order to get Root, I had to use a kernel which disabled those "this device has been modified" alerts when you boot it, which means the OTA just fails (Error 7 (or 6) - and something about recovery).
In Fastboot, it just says it's 'charging' and makes no attempt to connect via USB. Recovery is the same so it doesn't sound like an Android problem per-se since it affects Fastboot but hardware wise - would could it be?
As a last resort, I've also tried multiple cables (working one for the Nexus 7, DS4 one and a Motorola one) and none of them seem to have helped.
I've also tried different USB ports and on different machines - both running windows 10 and both with the drivers installed but still no luck.
Any help would be greatly appreciated because I'm just sick of this problem at this point.

Zenamez said:
I'm just sick of this problem at this point.
Click to expand...
Click to collapse
You've tried a lot.
My idea is to try to connect to another PC, when possible not Windows 10.
This to check that the problem isn't caused by the phone.

NLBeev said:
You've tried a lot.
My idea is to try to connect to another PC, when possible not Windows 10.
This to check that the problem isn't caused by the phone.
Click to expand...
Click to collapse
That's a very good point. Pretty glad one of my PCs didn't like the 10 upgrade and is still on 7.
I'll try it when I get home. Thanks for the reply!

Zenamez said:
That's a very good point. Pretty glad one of my PCs didn't like the 10 upgrade and is still on 7.
I'll try it when I get home. Thanks for the reply!
Click to expand...
Click to collapse
Wish you luck.
W10-updates are causing issues on my PC

If changing PCs doesn't help, try a different cable. If that still doesn't work, you likely have a problem with the micro USB port.

Strephon Alkhalikoi said:
If changing PCs doesn't help, try a different cable. If that still doesn't work, you likely have a problem with the micro USB port.
Click to expand...
Click to collapse
Tried 3 different USB cables and no luck.
I've got a spare microUSB I bought from eBay which I'll need to solder but the only thing I could find on faulty ports were that it doesn't charge right but mine does.
Going to try connecting it to a windows 7 laptop and see where that goes. If it still doesn't work - the only thing left would be the port itself which will be a pain to replace (and still doesn't guarantee it'll be fixed).

Honestly it sounds like a hardware issue with the MicroUSB port. I can confirm it works fine under my Windows 10 PC at home, both normal access for files and I've also had no issues with using fastboot or ADB. If it's under warranty try to RMA it. If it's out of warranty see how much it would cost to change the MicroUSB port from a local shop or try it yourself

I've had the same thing happen to me twice. I think that some times Windows updates and kills the drivers. Whenever it's happened to me I've installed a universal adb driver that's floating around XDA. Once that alone fixed the issue. Once it didn't. The time it didn't I had to open every device heading in the device manager until I found one that had Google hidden inside it. I uninstalled the Google driver from there in the device manager and then plugged my phone in. Windows did the normal device install from the phone and all was fixed. Hope that helps. Good luck. Windows 10 truly sucks.

Maybe to rule out pc, find a buddy with android phone and see whether you can detect it with adb or fastboot on your pc. I think those drivers are supposed to be universal (all phones)....aren't they?

electricpete1 said:
Maybe to rule out pc, find a buddy with android phone and see whether you can detect it with adb or fastboot on your pc. I think those drivers are supposed to be universal (all phones)....aren't they?
Click to expand...
Click to collapse
Tried it on my Windows 10 laptop as well and it's the same problem. Just tried it on my older Windows 7 laptop as well, and same story.
My older Nexus 7 2012 connects fine to all 3 so I don't think it's the drivers.
Dvoraak said:
I've had the same thing happen to me twice. I think that some times Windows updates and kills the drivers. Whenever it's happened to me I've installed a universal adb driver that's floating around XDA. Once that alone fixed the issue. Once it didn't. The time it didn't I had to open every device heading in the device manager until I found one that had Google hidden inside it. I uninstalled the Google driver from there in the device manager and then plugged my phone in. Windows did the normal device install from the phone and all was fixed. Hope that helps. Good luck. Windows 10 truly sucks.
Click to expand...
Click to collapse
Sadly already tried this but what's worse is - I've looked through all the possible 'dropdown' options and the drivers/device doesn't appear but it appears in USB Deview (where I uninstalled them).
Tried both the universal ADB driver and Google's own one from the SDK - sadly didn't work in the end.
Dopamin3 said:
Honestly it sounds like a hardware issue with the MicroUSB port. I can confirm it works fine under my Windows 10 PC at home, both normal access for files and I've also had no issues with using fastboot or ADB. If it's under warranty try to RMA it. If it's out of warranty see how much it would cost to change the MicroUSB port from a local shop or try it yourself
Click to expand...
Click to collapse
I'm beginning to think the same to be honest. It doesn't connect in Fastboot, which leads me to believe it's more hardware than software because if it were Android itself screwing up - it would at least work in Fastboot as that doesn't touch Android.
It doesn't mount as anything, so I can't access my files on any of the systems I've tried. I've even tried my younger brother's laptop and it doesn't 'see' it (but his Nexus 4 connects and works just fine).
I bought my Nexus 6 ~6 months after release so it's out of warranty (what a time for it to run out of warranty). I bought a new USB port from eBay ages back so I might have to fit it myself since all the repair shops I've contacted would take ~3 days to do it and I need to have a phone.
I really hope replacing the port will fix it. It charges fine, which makes me slightly worried it won't work (as it's not an obvious port issue) but I can't think of anything else which could be the problem.
Thanks to everyone who's replied though! I'll see how the USB replacement works out.

Hello all, long time lurker 1st time poster....
I've never really felt the need to post because i normally just do a search and work things out for myself, but i'm now having the same problem and noticed this around 2-3 weeks ago after trying to copy some pictures i'd taken onto my Laptop from my Nexus 6 and it not being recognised, only charging.
I've tried EVERYTHING (apart from reverting back to Windows 7) mentioned in this thread and in a couple of the other threads i've found where a few Nexus 6 users have had the same problem. I'm now stumped for ideas.
My Nexus 6 runs as flawlessly as usual, no battery drainage, stutters etc.
I'm currently running Temasek's 18.2 (5.1.1) rom, and have been using it now for a long time (probably for 8 months or so with absolutely no problems whatsoever). I've updated to MM a few times and tried a few different Roms, but to be honest i just found that LP worked better for me so have always just reverted back to the last official LP 5.1.1 LVY48I Rom using Wugfresh's Tool Kit (i know i know , but having rooted/played about with other Samsung/HTC Phones in the past, i just preferred to use it) and then restoring my backed up reliable Temasek's 18.2 Rom.
So, what else can i say....well, i called Motorola around a week ago for some advice, just incase there is a potential warranty claim (because my Nexus 6 is only around 9 months old), but as i have a Custom Rom on it, they said that there is nothing that they can do.
I do have an official clean 5.1.1 Rom LMY48M that i fortunately backed up to my TWRP Folder on my laptop just after installing TWRP+rooting. I did 1st of all also try connecting my Sandisk Ultra Dual USB DRIVE 3.0 to my Nexus with the Rom on there, but the Nexus just doesn't even know that the USB Drive is connected, so I have had to send it via bluetooth to my Nexus from my laptop, as that was the only way to get it on there. I found that Zipping the file 1st, sending it to my Nexus via Bluetooth and then extracting it once i'd received it saved hours in time because the file was too large in its original form (something like 4+gb down to 1.9gb). I've also tried a few other LP Rom's in the last couple of weeks, hoping that maybe i'd accidentally switched a setting off or something and that the phone would correct itself and my connection problem would correct itself but i've had no joy.
NOW...........................probably a silly question but it's the only other way i can think of returning to Stock for a potential warranty claim. I know that i can install the official 5.1.1 Rom i backed up via TWRP because i've tried, but is there a way to remove Root+TWRP and return to Stock Recovery+remove root without using a PC ? I'm pretty sure that there isn't but feel the time is right for me to ask the Question as i'm really not 100% sure.
Many Thanks in advance for helpful advice given, like i've said at the start of this post, i've held off asking Questions before because i had no real need and just searched :angel: , but this has really stumped me .
CHEERS

Some quick thoughts.
1. The Motorola rep you spoke to I think read from a script and didn't realize you were talking about the Nexus 6. As this is a developer device, having custom software on it should make no difference for warranty purposes. If I am mistaken however, read on.
2. If you're going to install a stock ROM on the Nexus 6, a PC will be required, especially if needing to replace TWRP with the stock recovery. So why not download the latest Android 6.0.1 image from Google's Nexus firmware page and flash that? There's no point in reverting to an Android 5.x image simply for a warranty claim.

Many thanks Strephon Alkhalikoi for your quick reply and sorry for my slow 1 (work was getting in the way....)
1 - at some point today, i hope to chase my potential problem up with Motorola or possibly Expansys because i purchased the Nexus 6 from them via Play.com/Rakuten.co.uk
2 - The 5.1.1 Stock image that was going to be put on the Nexus was only a normal TWRP back up i'd saved by chance straight after flashing+rooting that i had saved to my Laptop. There is no way for me to flash any new Stock software because my Nexus is just not recognised by my Laptop. I've tried installing+uninstalling drivers/Minimal ADB Fastboot file/Wugfresh's Toolkit, plus Developer options usb debugging on/off etc and Settings/Storage/USB Connection (3 little dots top right) which gives me 2 options Media Device (MTP) + Camera (PTP) but after changing either, still no sign of connection, just charging.
As it stands it works fine on 5.1.1, but with me not being able to Flash any Stock Roms because of my Laptop connection issue, it will be forever more on LP. I could put up with that but obviously i need to try and sort this out also because i can't transfer normally any media files backwards/forwards (only via the much slower Bluetooth) and it will affect any future sell on value when it's time to move on.
Many Thanks once again

**Latest Update** for those not asleep yet....
i spent nearly 20 minutes on the phone around an hour or so ago explaining my problem to Motorola. It's not something they've heard of before so couldn't really help and that by being Rooted, their repair center will not touch it. I can only think that if i'd purchased the Nexus 6 straight from Google, it would not have been such a problem to handle a Rooted device so it would have been taken in for repair i'm guessing.
It was explained to me that i would be contacted via email once a technician had been consulted and here is the reply i received a little while ago.
"Thank you for contacting Motorola.
As promised, I have spoken to a technician who has a couple of suggestions.
A. As we discussed, he also suggested connecting your phone to another computer.
B. Be sure that you have Windows Media Player and the PS Drivers installed on your laptop.
[link removed due to my lack of XDA posts]
C.
At this point, I would like to suggest that you restart your phone on Safe Mode.
Safe Mode puts a phone in a diagnostic state and it can help us determine if a third-party app is causing the device to malfunction (freeze/reboot/run slow/error message). Safe Mode temporarily disables all applications that have been installed via the Google Play store. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of the issue you are experiencing.
Please long press the power button > long tap on power off > reboot to safe mode >ok.
If you find that the issue is resolved in Safe Mode, please delete all apps from the phone, and gradually add them back one or two at a time, until you are able to identify which is causing the sound issue.
To move phone from Safe Mode back to normal mode, you can simply restart it.
D.
To be sure if the problem is software or the port itself:
1. Reboot phone in Fastboot Mode
2. Plus phone into computer
3. If phone is recognised as 'Fastboot Shamu NS,' the issue is software, rather than a physical issue.
In this case, you would need to reset the phone, which I know you are hesitant to do, but you should then be able to reflash the factory images, available on the Google website.
Unfortunately, there little else that we are able to do to help you since, as discussed over the phone, SBE UK, our repair, centre will not accept a rooted device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 8pm from Monday to Friday.
Kind regards,
Anna
Motorola Mobility UK Ltd.
[another link removed] "
I've tried all of the above (apart from connecting to another PC) and still no joy so it looks like i'm stuck on LP. Like i've said before, it still works as normal so no real hardship apart from the lack of Software updates and the normal easier transferring of media files. I'll keep an eye out on this and the other threads to see if a solution becomes available.
*I've posted the above it as it might help someone else out in the future*

qprjim said:
**Latest Update** for those not asleep yet....
i spent nearly 20 minutes on the phone around an hour or so ago explaining my problem to Motorola. It's not something they've heard of before so couldn't really help and that by being Rooted, their repair center will not touch it. I can only think that if i'd purchased the Nexus 6 straight from Google, it would not have been such a problem to handle a Rooted device so it would have been taken in for repair i'm guessing.
It was explained to me that i would be contacted via email once a technician had been consulted and here is the reply i received a little while ago.
"Thank you for contacting Motorola.
As promised, I have spoken to a technician who has a couple of suggestions.
A. As we discussed, he also suggested connecting your phone to another computer.
B. Be sure that you have Windows Media Player and the PS Drivers installed on your laptop.
[link removed due to my lack of XDA posts]
C.
At this point, I would like to suggest that you restart your phone on Safe Mode.
Safe Mode puts a phone in a diagnostic state and it can help us determine if a third-party app is causing the device to malfunction (freeze/reboot/run slow/error message). Safe Mode temporarily disables all applications that have been installed via the Google Play store. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of the issue you are experiencing.
Please long press the power button > long tap on power off > reboot to safe mode >ok.
If you find that the issue is resolved in Safe Mode, please delete all apps from the phone, and gradually add them back one or two at a time, until you are able to identify which is causing the sound issue.
To move phone from Safe Mode back to normal mode, you can simply restart it.
D.
To be sure if the problem is software or the port itself:
1. Reboot phone in Fastboot Mode
2. Plus phone into computer
3. If phone is recognised as 'Fastboot Shamu NS,' the issue is software, rather than a physical issue.
In this case, you would need to reset the phone, which I know you are hesitant to do, but you should then be able to reflash the factory images, available on the Google website.
Unfortunately, there little else that we are able to do to help you since, as discussed over the phone, SBE UK, our repair, centre will not accept a rooted device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 8pm from Monday to Friday.
Kind regards,
Anna
Motorola Mobility UK Ltd.
[another link removed] "
I've tried all of the above (apart from connecting to another PC) and still no joy so it looks like i'm stuck on LP. Like i've said before, it still works as normal so no real hardship apart from the lack of Software updates and the normal easier transferring of media files. I'll keep an eye out on this and the other threads to see if a solution becomes available.
*I've posted the above it as it might help someone else out in the future*
Click to expand...
Click to collapse
SBE repaired my nexus 5, when it was rooted/unlocked.
Is there any damage to the usb port? Never tell the customer service rep that your device.

Cheers for the reply JonesL
As far as I'm aware, there isn't any damage to the USB Port. I did say I thought that that might be the problem but she said if it was the reason, then the phone wouldn't charge at all.
I could still send it in and hope that on the off chance they don't check for Root, but i will be liable for the postal returns plus the hassle of being without a mobile whilst it is away. Also, I've now given my IMEI number and a couple of other details so I'm sure I'll now flag up on their system when its checked.
Oh well....