So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
HP broke my touchpad in July, still not sorted, a month ago after a letter to the CEO they told me a new one was been shipped and would take 2 weeks, a month on and still nothing, emailed them twice in the last week and heard nothing back, so 4 months since they broke my touchpad and still nothing. Written on their facebook about it and if I've not got a working touchpad within a week I'm filing court papers.
Well, a week and a half later I did finally get an email from HP Support telling me to take the usual button press steps and send proof of purchase if the resets don't work. We'll see how it goes getting warranty service.
In which countries do you live? I think the support is very much dependent on the local circumstances. In June, I could still get my speaker cracks get repaired by HP Germany (in fact they had just switched over to another company doing the actual repairs). I don't know if this has recently changed though.
I'm in the UK, I actually have good news kind of, this has been a nightmare experience. But finally after 4 months and me taking it public and threatening a court case over the weekend I have finally got a new touchpad. It was only sent this tuesday AFTER I took further action so whether they would have ever sent one like they told me on the 15th October, who knows.
theronkinator said:
I'm in the UK, I actually have good news kind of, this has been a nightmare experience. But finally after 4 months and me taking it public and threatening a court case over the weekend I have finally got a new touchpad. It was only sent this tuesday AFTER I took further action so whether they would have ever sent one like they told me on the 15th October, who knows.
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I have just tried to contact HP as my touchpad has developed cracks again after a recent repair but can't get through any tips or advice you may have would be much appreciated either via this thread or PM.
Thanks
sstar said:
I have just tried to contact HP as my touchpad has developed cracks again after a recent repair but can't get through any tips or advice you may have would be much appreciated either via this thread or PM.
Thanks
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I sent a recorded delivery letter to the UK Head Quarters of HP listing all the times and dates of repairs and when I contacted them, what had happened so far, and what I expected to be done about it and a time frame to sort it.
They rang me 2 days after I sent it to sort it out (although this didn't happen in the end). Although I'd give it a try.
I'd wait at least a week or two after last contacting them and hearing nothing though, as if you just wait a few days or not a reasonable amount of time, or contacting them a few times then it will annoy them if you right to the HQ and they'll be less likely to help, it's more a last result, you could nag them on twitter as well https://twitter.com/HPUK
Not sure if this will help anyone or not, but after 3 weeks of waiting and several emails back and forth with support, I finally got this:
"Thank you for choosing HP for your technology needs. We value your business.
In order to process your warranty service claim, please call our fulfillment department at 661-257-5571 to order."
They gave me an order number and said they would cross ship my 'new' (refurb) TouchPad as soon as FedEx reported me shipping the defective one back.
techfuman said:
So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
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Same thing happened to me with my touchpad, I did manage to fix it. If the warranty thing doesn't work out, pm me and ill let you know what I did to fix it. Also, even if you do have a warranty, I don't think hp will fix a hacked tp. I could be wrong.
Sent from my cm_tenderloin using Tapatalk 2
smac7 said:
Same thing happened to me with my touchpad, I did manage to fix it. If the warranty thing doesn't work out, pm me and ill let you know what I did to fix it. Also, even if you do have a warranty, I don't think hp will fix a hacked tp. I could be wrong.
Sent from my cm_tenderloin using Tapatalk 2
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please post the fix here..
fixes for these types of probs are always appreciated
amkaos said:
please post the fix here..
fixes for these types of probs are always appreciated
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ok, i wrote this in another thread but i don't think anyone else tried it. Bear in mind this should be a last ditch effort (you've exhausted all other options and you touchpad is currently a paperweight). Also make sure your issue is the same as mine. Here is the method that worked for me.
"I have fixed my dead touchpad, it should work for everyone with the same issue as i had ( The device is too low to power on and too low to even charge. I got a red battery symbol and an power plug symbol when attempting to turn on). Assuming you are suffering from the same issue as me, then the only way i found to fix the tp and get it charged again is to drain the battery even more (though i hear if you have a touchstone that could work too). It forces the TP off with about 1-2 percent battery so in order to fix the touchpad you must drain it even more, to the point where the screen can't even flash on to tell you it's dead. Do this by placing the TP upside down and vertical so it holds the power button down. Just walk away and come back when it is no longer flashing on and off. Mine did this for almost two hours. Once it completely 100% died, i plugged it back in and it was saved."
Edit: I wanted to add, plug once you plug it back in again, just let it do its thing and charge. I am not sure if it makes a difference, but don't even touch it until it automatically powers itself back up. You should see an alternating light on the button.
techfuman said:
So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
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This is a common issue. It has happened to me. You probably DON'T need HP to fix this problem. You can probably do it yourself. Look through these forums for your answer. One issue that the Touchpads seem to have is a bad connection or bad USB cable, or cable end. I have to wiggle mine to get it to charge properly. I have fixed this issue on mine by repeatedly pressing the reset buttons and messing with the cable to get a better connection. Then, after seeiing it start to charge, leave it alone until fully charged. Next time, try switching to WebOS when the batter is low and charge from there. Or, go to WebOS and then shut the device down using that OS. Then charge the device. All of these strategies work fine for me now that I have found what to do to fix these issues. Don't turn off your device directly from one of the CM operating systems if the battery is below 20%.
I tried all of the fixes I came across on the forums. Trickle charge, different chargers and cords, powered usb hub, mashing button combos, leaving it plugged in for several days, etc etc, all with no joy. The best I get is the alternating light blink on the home button indicating battery error and even that is spotty. For those worried about getting support, they are cross shipping refurbs now so I don't think it is much of an issue.
Sent from my SPH-D700 using xda app-developers app
smac7 said:
ok, i wrote this in another thread but i don't think anyone else tried it. Bear in mind this should be a last ditch effort (you've exhausted all other options and you touchpad is currently a paperweight). Also make sure your issue is the same as mine. Here is the method that worked for me.
"I have fixed my dead touchpad, it should work for everyone with the same issue as i had ( The device is too low to power on and too low to even charge. I got a red battery symbol and an power plug symbol when attempting to turn on). Assuming you are suffering from the same issue as me, then the only way i found to fix the tp and get it charged again is to drain the battery even more (though i hear if you have a touchstone that could work too). It forces the TP off with about 1-2 percent battery so in order to fix the touchpad you must drain it even more, to the point where the screen can't even flash on to tell you it's dead. Do this by placing the TP upside down and vertical so it holds the power button down. Just walk away and come back when it is no longer flashing on and off. Mine did this for almost two hours. Once it completely 100% died, i plugged it back in and it was saved."
Edit: I wanted to add, plug once you plug it back in again, just let it do its thing and charge. I am not sure if it makes a difference, but don't even touch it until it automatically powers itself back up. You should see an alternating light on the button.
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Thanks for this. I don't use my touchpad much and forgot about it for a few days.
kasghost said:
Thanks for this. I don't use my touchpad much and forgot about it for a few days.
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So it worked for you?
Related
I was wondering if anyone else was experiencing this also. Sometimes my milestones touch screen start goin all crazy an pushing buttons an sliding pages an pretty much making a huge mess.This has happened before, an it went normal after 4 to 5 hours later, an now its happening again. I did some research sayin somethin about the touch screen an its reaction to humidity an stuff, but i wasnt sure. So im hoping someone here knows what is up an can tell me what i have to do.
TONKAFORCE said:
I was wondering if anyone else was experiencing this also. Sometimes my milestones touch screen start goin all crazy an pushing buttons an sliding pages an pretty much making a huge mess.This has happened before, an it went normal after 4 to 5 hours later, an now its happening again. I did some research sayin somethin about the touch screen an its reaction to humidity an stuff, but i wasnt sure. So im hoping someone here knows what is up an can tell me what i have to do.
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Did you have your phone plugged in to a USB charger at the time? Was it the stock charger?
no, it doesnt happen jus when its chargin, it happens randomly, an no its not a stock charger, but i dont see what that would have to do with the screen goin crazy pushing everythin
TONKAFORCE said:
no, it doesnt happen jus when its chargin, it happens randomly, an no its not a stock charger, but i dont see what that would have to do with the screen goin crazy pushing everythin
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Well, I would suggest that you try reverting back to using the stock charger for a few days and see if that helps. Using other chargers (esp from ebay) can cause similar effects on the Milestone/Droid due to voltage variances.
ill give it a try, an let you know what happens, thing is i bought the phone alone with no stock charger, so im gonna have to check on ebay for a stock one, but thanks again
TONKAFORCE said:
ill give it a try, an let you know what happens, thing is i bought the phone alone with no stock charger, so im gonna have to check on ebay for a stock one, but thanks again
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Well, try buying a stock one from an authorized Motorola dealer. Every since I purchased one on ebay, I always make sure my Moto chargers come in a sealed, hard plastic, package in attempt to improve authenticity (However, I'm not sure how much that buys me).
Good luck.
I get this same issue.
Unplugged or not, on various roms from stock to motofrenzy.
sometimes the screen will just become really crazy.
If i open a webpage and just hold my finger on the screen in one place it will zoom in scroll up and down, all sorts.
I verified what was happening by downloading Multitouch visualiser 2 from the Market.
A reboot always fixes the problem
Its kinda frustrating, because i know that Moto just direct you to the place of purchase and i was not the original purchaser, so i have no chance of a warranty repair.
yeah ive tried everything, its driving me up the wall, its been like this for the last 30 hours,an i cant even use the phone, this is the worst it been, it usually goes away after 5 to 6 hours , but now its jus gone crazy, an ive restarted an removed the battery countless of times
but burko, are you using a sock wall charger or a ebay or differant brand wall charger.thanks
knowthenazz said:
Well, try buying a stock one from an authorized Motorola dealer. Every since I purchased one on ebay, I always make sure my Moto chargers come in a sealed, hard plastic, package in attempt to improve authenticity (However, I'm not sure how much that buys me).
Good luck.
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could you tell me how much the out put of volts an amps the motorola milestone wall charger is, thanks
I actually use a BlackBerry charger, as i assumed Micro-Usb would be the same for all manufactures, but as above, it does start the screen going mad, as soon as i unplug it, it stops!
Ill see if i can make it go mad without being plugged in!
Good shout Knowthenazz!
That happened with me, when the temperature degree outside is very high, I live in region the degree reach to 48degree, my phone screen goes crazy, so I think your charger make your phone very hot, so the sensitivity of your screen begin not work properly. I'm note sure, just want to share my idea.
Thanks,
well its been about 4-5 days already, an my phones touch screen still goin crazy, i thought maybe id go back, like the other times, but this time seems permanent an its extremely depressing thinkin about it cus i jus got it like a week and a half ago off a guy.ive tried countless of chargers, even my bros motorola backflip charger, an nothin. so im gonna assume its permanently gone. i would switch the digitizer but thats gonna cost money an might jus lose the entire phone, so im jus gonna throw it back on ebay an go back to my htc hero an jus wait for the milestone 2 to come out. but if anyone does find a solution please post it here. thx everyone R.I.P. MILESTONE
TONKAFORCE said:
could you tell me how much the out put of volts an amps the motorola milestone wall charger is, thanks
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Click to collapse
All chargers using the micro USB spec should be the exact same voltage (and different current ratings depending on the charger, although different current values shouldn't affect your screen at all). I suspect that the voltages are very close, if not generally the same, but, the voltage may slightly fluctuate (or ripple) over time, which I believe may be causing the issue. The better quality the charger, the more constant the voltage.
If I were you I'd purchase an authentic Motorola Micro USB charger, and call it a day.
Burko said:
I actually use a BlackBerry charger, as i assumed Micro-Usb would be the same for all manufactures, but as above, it does start the screen going mad, as soon as i unplug it, it stops!
Ill see if i can make it go mad without being plugged in!
Good shout Knowthenazz!
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Click to collapse
Glad I could help!
Not sure if this is true, but, I heard that most Motorola chargers work on Blackberry units, but, the converse isn't always the case.
well its been about a week and a half an the crazy screen thing finally stopped, i used my friends motorola backflip charger, an seems like evrything is back to normal, but now the "back" button does not work, an it really is a verry important button, so im jus hopin time will fix that button too
TONKAFORCE said:
well its been about a week and a half an the crazy screen thing finally stopped, i used my friends motorola backflip charger, an seems like evrything is back to normal, but now the "back" button does not work, an it really is a verry important button, so im jus hopin time will fix that button too
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Glad things are returning back to normal for you with regards to the screen.
Not sure what's going on with your back button though. Hope it works itself out for you.
knowthenazz said:
Glad things are returning back to normal for you with regards to the screen.
Not sure what's going on with your back button though. Hope it works itself out for you.
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thanks for your help knowthenazz an everyone else =]
Go to a service center asap!
Dude, use your warranty. Take it to a service center.
Mine happened the same, and I decided to send it back to motorola and just got it back yesterday.
They replaced the glass screen and the frame which surrounds the glass.
It seems they removed that plastic from behind the screen on the slider, or also replaced the slider module.
I'd guess it might be a known issue for motorola, because my phone had scratches on the glass, plus a small crack on the screen ( yeah, I know, it's gorilla glass, but I'm an orc with mobiles ), the metal frame was all dented, and they replaced it anyway, when they could just said "this is misuse, it's failing because you drop it several times, go buy another one"
I already had this issue a few months before, it got better and I decided to keep on, and then it started again and got unusable, so don't get excited about it getting better, because probably will eventually start failing again.
AdrienC said:
Dude, use your warranty. Take it to a service center.
Mine happened the same, and I decided to send it back to motorola and just got it back yesterday.
They replaced the glass screen and the frame which surrounds the glass.
It seems they removed that plastic from behind the screen on the slider, or also replaced the slider module.
I'd guess it might be a known issue for motorola, because my phone had scratches on the glass, plus a small crack on the screen ( yeah, I know, it's gorilla glass, but I'm an orc with mobiles ), the metal frame was all dented, and they replaced it anyway, when they could just said "this is misuse, it's failing because you drop it several times, go buy another one"
I already had this issue a few months before, it got better and I decided to keep on, and then it started again and got unusable, so don't get excited about it getting better, because probably will eventually start failing again.
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thing is i bought it off anothere guy, an he was a phone dealer an it was given to him as a gift from motorola, an like it had no papers or charger or service carrier, jus the phone alone straight form hong kong. an yeah couple hours later my screen went crazy again, so its on ebay atm lol, but thanks anyways
It happened with me too. Somebody told me that was cause by sweat. So i took it to service center.
started happening to me yesterday, anyone know a fix yet?
As many of you'll know by now the Nook Color stock cable tip break easily and a stock replacement is expensive. To top it off its the ONLY cable that will fast charge your Nook Color. Well I have some good news. After writing a bad review of the cable on their website after my second one bent which I had to pay $30 for since the cable wasn't available separately then. I talked to a Barnes and Noble worker and they gave me this number:
1.Call 1-800-The-Book and go digital products from the prompts then Nook Color.
You must have your serial number and the email you registered your Nook with. When you talk to a representative tell them you need a replacement cable for your Nook Color. After you give them your information they will ship you a new one completely free.
2. The fastest way is to go to or call your local Barnes & Noble and tell them you heard that if you bring a broken Nook Color cable in they could replace it for free.
Both methods worked for me but I'm 100% sure method one should work if and when you need a new cable.
Hope this helps everyone.
Can a moderator please sticky this. A thanks push is appreciated also if the info helped you.
Im calling right now...thanks...let u know if it work for me.
thank u so much man, u just saved me 30$$ ...
Gonna give it a try.
Sent from my Nexus S using Tapatalk
Thank you so much, I cracked my cable about 1 day after I got it and it's been funky ever since.
That's the only gripe I have about this product, the cable is ghey... but I just did it and it was free, thanks!
I've never register my nook and I have CM7 on it now. How can I register or can I register over the phone? Thanks.
Ha, I'm surprised anyone needs these instructions--I'm about the worst person in the world for following up on warranty, rebates, servicing and the like, but when the corner chipped off the mini-USB plug casing after 3 weeks ownership, the first thing I did was look up the customer service number. I had to call them back because of some glitch with the computer recognizing my warranty, but a replacement should be on the way.
The old cord is still functional and they don't want it back, so I guess I have a backup.
Taosaur said:
the corner chipped off the mini-USB plug casing after 3 weeks ownership
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Same thing happened here, inside of the first week of use, and pieces continue to fall off.
This works, it took 5 mins over the phone and he will send me both the usb cable and charger, he asked me if the charger worked, I told him it takes forever to charge and he said he will send me both just in case free of charge. It takes 3-5 days for usb cable and 10 days for both. Who cares its free. Thanks.
do they make you ship in the broken one or just send you a free new one , i sure could use a second cable .
I don't believe they make you send it in, but don't abuse the system for the rest of us because you want a second charger.
bobo12 said:
I don't believe they make you send it in, but don't abuse the system for the rest of us because you want a second charger.
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Well this would be nice to know if you where to lose your cable while traveling . Also when a multi million dollar business trys to sell you a cable for $30 dollars that is only worth 15 or 20 at most even after mark up for profit , I would not call it abuse for one or even hundrends of user to take advantage of getting a free second cable . Now how ever if you got several replacements and sold them on ebay then yes that would be abuse and unethical but thanks ill try and not order one right away cause I don't want b&n to shutdown this excellent warrenty policy over one false calm .
bled82 said:
Well this would be nice to know if you where to lose your cable while traveling . Also when a multi million dollar business trys to sell you a cable for $30 dollars that is only worth 15 or 20 at most even after mark up for profit , I would not call it abuse for one or even hundrends of user to take advantage of getting a free second cable . Now how ever if you got several replacements and sold them on ebay then yes that would be abuse and unethical but thanks ill try and not order one right away cause I don't want b&n to shutdown this excellent warrenty policy over one false calm .
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I think if you continually tried this they would probably refuse after a certain point.
That said, I'm surprised others didn't know about this =\, lol.
Thanks, very good to know!
Worked for me.
superman_legendary said:
Hope this helps everyone.
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Thanks! this is great info...
RE: ordering a USB cord and charger
Well, read this post on the 25th of May and called the Barn n' Noble customer service line number and told them that end of the usb cord with the n was broken off and I also told the rep about the charger getting hot. So they said they would send on out via UPS and be here in 3 days. ... Well I called this morning and asked where my cord and charger are. They said that they never sent it as they don't have my correct address. I said, my billing and shipping address are both the same. So this time they said that it was going to be here in 3 days again. They also said that there should be a email message telling me the details. Whcih should be in my inbox within 5 to 10 minutes.. No email. and now they are closed. I am about at wits end with B n N.
tomofak said:
Well, read this post on the 25th of May and called the Barn n' Noble customer service line number and told them that end of the usb cord with the n was broken off and I also told the rep about the charger getting hot. So they said they would send on out via UPS and be here in 3 days. ... Well I called this morning and asked where my cord and charger are. They said that they never sent it as they don't have my correct address. I said, my billing and shipping address are both the same. So this time they said that it was going to be here in 3 days again. They also said that there should be a email message telling me the details. Whcih should be in my inbox within 5 to 10 minutes.. No email. and now they are closed. I am about at wits end with B n N.
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In my case it took 2 phone calls and one chat session to get it done.
I did get the replacement items within a week of the first call, but it took a chat follow-up (where they found no record of the original call) and then a second call (all over a course of 3 days) to finally get them.
To this moment, however, I've not gotten a single email concerning the issue.
I guess you've just got to be persistent.
They're probably overwhelmed and understaffed, but, I must say, all of the people I'd dealt with were unfailingly nice (if not efficient).
danvee said:
In my case it took 2 phone calls and one chat session to get it done.
I did get the replacement items within a week of the first call, but it took a chat follow-up (where they found no record of the original call) and then a second call (all over a course of 3 days) to finally get them.
To this moment, however, I've not gotten a single email concerning the issue.
I guess you've just got to be persistent.
They're probably overwhelmed and understaffed, but, I must say, all of the people I'd dealt with were unfailingly nice (if not efficient).
Click to expand...
Click to collapse
That was pretty much my experience, too, minus the chat. The first rep at least told me that he had some kind of problem and I should call back in a couple days to confirm a replacement was coming. On the second call, it was pretty clear she could find no record of the first call. The only email I received was a satisfaction survey for the first call, but my cord did show up.
About a week ago my D4 started to randomly shut off. Opening the keyboard, using Dolphin, or just sitting in my pocket. I am unable to turn it back on without plugging it in to a charger, like it needs a jump or something. Once it fires back up, it says I have plenty of battery. The only other thing I see is when I plug it in but don't turn it on, it says it has 0-5% battery. It is rooted with safestrap and Eclipse installed but I've been running the stock version because some things weren't working quite right in Eclipse. Iv'e seen some posts say it could be a battery problem. Others say to factory reset or SBF. I'm going to give these a try but does anyone else have any ideas? I bought it off ebay a month ago and I'm worried they might not honor the warranty being purchased second hand. Luckily I still hadn't sold my trusty D3, but I dowant to get the D4 back in operation.
I've seen this problem with a few other of my older keyboard phones and it was always a hardware issue. I bet a ribbon has pressure applied to it so that the system briefly doesn't detect a battery...
xredjokerx said:
I've seen this problem with a few other of my older keyboard phones and it was always a hardware issue. I bet a ribbon has pressure applied to it so that the system briefly doesn't detect a battery...
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Click to collapse
I figured something like that. Weird thing is every once in a while if I plug it in to the charger it will show 5% battery, then go up to 10% after about 20 minutes, then suddenly shoot up to 100%. The phone would work fine off the charger for about a half hour then die, rinse and repeat. So it is charging but only like 5% then it will show 100%. I'm probably just going to bring it in and hopefully get a replacement.
Well I ended up calling Verizon and they are going to send a replacement, no questions asked. Apparently it doesnt matter if you bought the phone second hand, they will still honor the warranty (or I got just the right CSR). Case closed.
Really? They told me to f* off last time I called about warranty off a phone from cl... lol
I was guessing they were going to tell me to F off as well since most people were saying that's what they do when you try to get a warranty replacement on a second hand phone. It was literally the best experience I've ever had calling any customer service line. Told him my phone wouldn't stay on, he said he was going to talk to an engineer, next thing I know he's asking for my address. Win!
interesting.. will call tomorrow (my earpiece speaker crackles) >_>
Just got to get the right person to answer. My guy actually sounded like he was based in the US, not Kazakhstan. I told the person on the phone my story and that I had already gone to an authorized retailer (which I did) and that my phone wouldnt stay on. Put me on hold for a minute, came back and said were going to get a warranty replacement out. What may have helped is that I had my D3 active on my line and D4 was deactivated, so maybe they couldnt look up the info that would flag it as not from original buyer.
xredjokerx said:
interesting.. will call tomorrow (my earpiece speaker crackles) >_>
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Mine does this too. Not all the time, just enough to irritate me. I've been putting off calling in to get a replacement because I'm worried whatever they send me will have more problems than just a crackling ear piece.
kwyrt said:
Mine does this too. Not all the time, just enough to irritate me. I've been putting off calling in to get a replacement because I'm worried whatever they send me will have more problems than just a crackling ear piece.
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My old one crackles as well. I"ll let you know if the new one does, comes in tomorrow.
any update on this??
my rear speaker is clicking during certain music outputs, like when I'm playing Lane Splitter
xredjokerx said:
any update on this??
my rear speaker is clicking during certain music outputs, like when I'm playing Lane Splitter
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Whoops forgot to update. New phone definitely has less crackle. Old one was very noticeable, new one has little to no crackle. Only thing was it wasn't updated when I got it, had to manually go in and have it update to 219. I don't use the rear speaker very often but I don't remember it having a cracking sound. All in all there are no issues with it
Hey Guys,
I have been searching for hours now and cannot find anyone having the same or similar issues with the One as me
and I am really becoming desperate..
So, the problem is that I cannot charge the phone anymore, whenever I try to do so the battery symbol becomes grey with an exclamation mark.
I have no clue what the reasons for this are and why it occurs, also this is the second time now that this happens to me.
I have already sent it to the repair service 3 days after I bought the phone, this time it lasted around 3 weeks until it happened again.
So far I am loving the phone and its features, but this problem is driving me mad, any help would be appreciated!
Edit: it ran out of battery and now I can neither turn it on nor is it charging
Lazngann said:
Hey Guys,
I have been searching for hours now and cannot find anyone having the same or similar issues with the One as me
and I am really becoming desperate..
So, the problem is that I cannot charge the phone anymore, whenever I try to do so the battery symbol becomes grey with an exclamation mark.
I have no clue what the reasons for this are and why it occurs, also this is the second time now that this happens to me.
I have already sent it to the repair service 3 days after I bought the phone, this time it lasted around 3 weeks until it happened again.
So far I am loving the phone and its features, but this problem is driving me mad, any help would be appreciated!
Edit: it ran out of battery and now I can neither turn it on nor is it charging
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Have you been using the provided charger? Sounds like they didn't change out the battery you got a bad one. I have never seen android do that unless the battery or something is really broken.
nullkill said:
Have you been using the provided charger? Sounds like they didn't change out the battery you got a bad one. I have never seen android do that unless the battery or something is really broken.
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Yes, I used the charger provided which is working just fine with my previous One X and I also tried to use the charger of the One X without success though..
Lazngann said:
Yes, I used the charger provided which is working just fine with my previous One X and I also tried to use the charger of the One X without success though..
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Yeah it's bad. Too weird. You are not alone a couple other people are having this issue just this morning. Like four or so ONES decided they would all just say goodbye at the same time. It's odd as I have not seen any other problems like this until this morning.
Guessing this is a DEV edition or you can't go to a carrier and have to go through HTC? If so make sure to tell them this device has already been in before for the same problem and at this point you want a new device not this defective one.
nullkill said:
Yeah it's bad. Too weird. You are not alone a couple other people are having this issue just this morning. Like four or so ONES decided they would all just say goodbye at the same time. It's odd as I have not seen any other problems like this until this morning.
Guessing this is a DEV edition or you can't go to a carrier and have to go through HTC? If so make sure to tell them this device has already been in before for the same problem and at this point you want a new device not this defective one.
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I will do so as soon as I get back to Germany where i purchased it, as I'm still in London for studies until the end of may :crying:
The charging time is ver bad. I had the same thoughts at first. I changed the calbe and the charger... In Elixier2 i don`t have more than 500-700 mA... I charge the Phone overnight. But my Battery lasts more than two days
Just thought i would post my experience with Motorola customer service. 6 months ago i did an "advanced exchange" with them and received a new device as the first one burned up the WiFi chip. No real issues there. Fast forward to a few weeks ago and my volume down button just stops working. Call in and get so much run around it was crazy. It all stemmed from they said that my IMEI number was not in their system. Well i got news for them, they sent me the darn device with that IMEI. I spent probably a total of 4 hours on the phone and two different times they said it would take a few days to add. Only the second time did it actually happen. So yesterday i received second exchange device and the first thing out of the box the wireless charger doesn't work. Call back today and they say i have to pay for another "advanced exchange".
Made me mad enough i just went and bought a N6P and am saying so long to Motorola.
JustusIV said:
..... first thing out of the box the wireless charger doesn't work....
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Did you try charging with a different charger, or wireless charging ?
NLBeev said:
Did you try charging with a different charger, or wireless charging ?
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I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
JustusIV said:
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
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It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
NLBeev said:
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
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I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
JustusIV said:
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
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When the device is under warranty, you do not have to accept. Maybe the costs of transportation could be yours (warranty conditions). I think you should try again. We all pay for warranty, so don't give up.
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Sent from my Nexus 6 using Tapatalk
JustusIV said:
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
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I don't know about the specific warranty conditions. But it seems reasonable to me that Motorola must deliver you a 100% working device.
The costs of transportation to send the device back to M. is a different point. When the warrenty conditions does not mention who is responsiblefor the transportation costs, than IMO you have to pay.
Excellent choice mate. Hope Huawei doesn't turn you off as well. Although if I was in your shoes I wouldn't let them off that easily.
Sent from my Nexus 6 using Tapatalk
I'm seeing poor support from them as well. I tried calling in to get my broken screen fixed and couldn't understand a thing the lady was saying to me and she couldn't understand me either. I ended up doing the online repair request, said it was a free repair with a 4 day turn around. A week and half later they email me that it's going to cost $175. Still waiting for my phone to be returned to me.
Co worker waited over a month and a half to have his moto x pure replaced under warranty and he did the advanced exchange and they wouldn't release the hold off his card.
Seems like lennovo had ran Motorola into ground, or is at least in the process of it.
So my co-worker decided to fix my phone, and what he found makes me embarrassed for Motorola.
Wouldn't charge via wired or wireless. Keep in mind this was supposed to be a perfectly working model sent back from Motorola.
First the reason why it wouldn't charge via the wire. Part of the plastic was under the contacts had snapped off. So the pin was hanging lose. He was able to fix it enough to charge by putting glue in there and getting the pin in a location it made contact.
Second the wireless charging issue. He opened the phone and found that they had ripped the "ribbon" with a screw that went to the wireless charging coil or whatever. He was able to fix that just by patching the ribbon. with some electrical tape or something.
Either way Motorola you get an F for customer experience.
I will never buy another one of your phones after dealing with you guys.
Bought a 6P almost a year ago and its the best phone i have ever owned. I decided to do some follow up posts when i was looking through my history.
You have to remember that Motorola no longer exists. The brand logo has been slapped on a few phones, but what you're seeing now is typical Lenovo. When Motorola was owned by Google, things were very different, and the Nexus 6 is proof of that as it is the only device where both the hardware and software were made by Google-owned entities.
Well, I beg to differ. My experience with their support was good.
I bought a N6 from swappa, a vertical half of the screen would randomly freeze, while the other half would still work; search revealed this to be a hardware issue.
The seller denied the phone had a problem and said I 'must have done something to it'...
Anyway, there were 3 days left of warranty for the phone (July 2016).
I opened a case, got a shipping label, and I received a replacement, however, the replacement was a 32GB version vs the 64GB I sent, so I called support and they immediately contacted their manager, who in turn contacted the logistics group; they emailed a return label, and as soon as the wrong phone arrived in their facilities, they shipped the correct one.
All this took about a 5 or 6 business days.
I could ***** around about the mis-shipment, but as far as support goes, they're way batter than 90% of other companies out there...