Related
Sorry if this is redundant to Black Friday post but I thought it was worthy of attention.
If you have purchase an AT&T tilt within the last 30 days, the original purchase point will credit you back 50% of purchase price today through Sunday only! (Fri.23, Sat.24, Sun.25))
I just got them to credit back $150 to my account! I thought that the credit was post rebate, which would have made the credit $100, but I got the full $299 price reduced by half! SCORE!
Everyone that can should take advantage of this rare gift from AT&T.
i believe it's only certain states that get the 50% off.
brianlb said:
i believe it's only certain states that get the 50% off.
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Yeah, its all west coast states. Sucks because I bought mine within 30 days but I live in VA (east coast)! Bah... AT&T strikes again!
stozmon said:
Sorry if this is redundant to Black Friday post but I thought it was worthy of attention.
If you have purchase an AT&T tilt within the last 30 days, the original purchase point will credit you back 50% of purchase price today through Sunday only! (Fri.23, Sat.24, Sun.25))
I just got them to credit back $150 to my account! I thought that the credit was post rebate, which would have made the credit $100, but I got the full $299 price reduced by half! SCORE!
Everyone that can should take advantage of this rare gift from AT&T.
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do we have to call them or go to the store, or they just credit the money back?!
Exousia said:
Yeah, its all west coast states. Sucks because I bought mine within 30 days but I live in VA (east coast)! Bah... AT&T strikes again!
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same here I'm in Missouri and I bought mine on the 13th this month, so maybe they'll drop the prices here in a week or so.
I called an ATT store and they said there's no credit back or any discount on a purchased tilt!!
what if you ordered the tilt from the premier site?? Does this count for a 50% refund?
30 day price matching
I had to physically go into the store but others were able to call in.
Don't let them bull**** you and tell you otherwise, everyone is eligible, the caviat being it had to purchased from AT&T direct.
stozmon said:
I had to physically go into the store but others were able to call in.
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Do you live on the west or east coast? I'm on the east and went to the AT&T Tilt page on their site. If I put in my zip code, it's still $300. If I put in a zip code from the west coast (I tried San Francisco, California), it's $150.
Called ATT just right now and they credited my account 150$. It took me 45 min and asking for the supervisor to get to it. Now im just waiting for the 100$ rebate to sweeten the deal.
I was only able to get $100.00 but I ordered it back in mid Oct. so I missed the 30 days by 5 days! But then I'm not going to sneeze at $100.00!
I just (2 hours ago) bought a tilt from ATT website for 399 w/ 100 rebate. R u telling me I can get another 150 back? I dont care if it took two hours - I would love to get my phone for 150. What is the offer info?
Damn I order it back when it first came out.
just add an additional line for $149 after $100 rebate
Can someone give me the info on the deal? I can find the 50% off select phones, but I cannot find any HTC, much less Tilt incl in the offer. I would like to get 150 back - who wouldn't? - and if I have the info I will, but what am I going to say, "People on the forum are getting it - why can't I?"? I am not too confident with that approach. If you got the deal there had to be an offer - so where can I see the offer besides word of mouth?
Please.
sundoulos said:
Can someone give me the info on the deal? I can find the 50% off select phones, but I cannot find any HTC, much less Tilt incl in the offer. I would like to get 150 back - who wouldn't? - and if I have the info I will, but what am I going to say, "People on the forum are getting it - why can't I?"? I am not too confident with that approach. If you got the deal there had to be an offer - so where can I see the offer besides word of mouth?
Please.
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I just went in and purchased the Tilt and got the 50% offer. Now as mentioned it's in 'select' states but I think a simple call to a local office should suffice. I will say that when I went in, it was marked at that price too. It's basically $249.99 with a 2yr Contract (new or eligible upgrade) less the $100 mail-in rebate... here in Sacramento, CA... so net price of $149.99 after rebates + tax.
As to the refund... well I'd think you'd only be eligible to get that as if you were going to return it and re-buy it. Under that criteria, if you can do that, then you should be entitled to the refund. If it was purchased online, etc., not too sure what the specifics would be...
Thanks! I will check it out tomorrow. For sure.
sundoulos said:
Thanks! I will check it out tomorrow. For sure.
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Good luck! If you're within 30 days, there should be ZERO reason for them to give you any problem - provided it was from an AT&T Corp store. I'd position it as 'Well I can just return it and then re-buy it.' Maybe choose better wording but you get my point...
the torrent of swears that i have to unleash because i bought my phone 2 days too early would without a doubt get me banned from this forum.
hmm..i vvas gonna ask this today but too busy vvorking at the mall...ill ask tomorrovv
Anyone got google to refund the $20 shipping?
I'm on hold with google right now.
If they dont waive shipping, I am cancelling.
If they won't cancel, I will call my credit card company.
UPDATE 2:
They cancelled my order.... I didn't even ask for it to be cancelled.
I asked if they can waive the shipping due to the delays.
Guess not.....
Guess I just wait now and get it cheaper of kijiji in a month or two.
EDIT: UPDATE
The person told me she doesn't have the ability to do a refund on shipping.
She has sent an email to the billing department. They will let me know I guess.
She also told me that if I reject the delivery and have it sent back to sender, I will get a FULL refund INCLUDING SHIPPING.
I told here it's not in written (just like the 1year warranty claim). She said sorry she doesn't know all the details blah blah blah.
TLDR: If they don't refund the shipping, I am calling my credit card company.
THS1989 said:
Anyone got google to refund the $20 shipping?
I'm on hold with google right now.
If they dont waive shipping, I am cancelling.
If they won't cancel, I will call my credit card company.
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Please post if you have any success in doing this. I'm interested as well.
i emailed them regarding shipping too, asking for a refund.
pre-order on 2nd day its announced, paid $20 for 2-days shipping. it's being shipped yesterday and will reach my door on the 23rd??????
UNACCEPTABLE, GOOGLE.
^^ Isn't that a UPS issue then?
Has your unit shipped yet? (OP)
Blainedh said:
^^ Isn't that a UPS issue then?
Has your unit shipped yet? (OP)
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Every time I order 2 day shipping from Amazon (often), it always gets to my door within 2 days. UPS or USPS, it doesn't matter; it just gets here. Being told my device would ship today at the latest by their CS reps and then being emailed that it will get here by the end of next week is unacceptable for $20 shipping. It makes no sense and our shipping costs should be refunded; they were inordinately high in the first place, and now they're not even for 2 day shipping for many people.
The shipping debacle was UPS's fault. I pre-ordered but ended up buying mine from same club. After receiving the package yesterday, its pretty evident Google just shipped pallets of N7's to UPS at which point UPS was responsible for packaging and labeling them for individual customers.
Perhaps Google isn't the villain we are all making them out to be with this ordeal...
Sent from my Nexus 7 using xda app-developers app
soldeus said:
The shipping debacle was UPS's fault. I pre-ordered but ended up buying mine from same club. After receiving the package yesterday, its pretty evident Google just shipped pallets of N7's to UPS at which point UPS was responsible for packaging and labeling them for individual customers.
Perhaps Google isn't the villain we are all making them out to be with this ordeal...
Sent from my Nexus 7 using xda app-developers app
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if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??
Got an update. Posted up top.
R3dbeaver said:
if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??
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The shipping issue is completely Google; UPS ship it at the speed required and paid for by Google. They're only doing what their customer has asked them to do. I've spoken with UPS staff and they've been incredibly helpful.
Mine is being shipped UPS Standard which means it will take a week to get to me. I will almost certainly be refusing the delivery next week.
THS1989 said:
She also told me that if I reject the delivery and have it sent back to sender, I will get a FULL refund INCLUDING SHIPPING.
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nice.
as much as it pains me, i might be rejecting my delivery too unless i got a $20 refund credit from Google.
They cancelled my order.........
I asked if they can waive the shipping due to the delays.
Guess not.....
R3dbeaver said:
if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??
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While this maybe true for the $14 they charged me for 2 day shipping they should have at least gone with FedEx. Anyhow enough complaining I already got my Nexus 7 yesterday.
Okay, so lots of people are going on about the Nexus 4 and pre-ordering for it. Yeah, you can pre-order, but only from carriers or third-party sales companies at the moment, and that's generally either on contract or for a marked-up price, which none of us want to do/pay, even if we do get the phone two or three days earlier than everyone else.
However I have a theory. I live in the UK and Carphone Warehouse, a shop that sells phones either SIM-free or through several UK carriers, is doing pre-orders for the Nexus 4. Though they are only doing contract pre-orders, they do say that their expected delivery date is November 13th, the day the phone is going up for sale on the Google Play Store.
I imagine Google want to be the first people to sell the phone and get it out there before everyone else, however at this rate people will be able to order the phone from Carphone Warhouse and receive it before us Google Play-ers even order the phone, and there's no way Google will be able to process so many orders and get them all out on the road on the first day, let's be realistic here.
So my theory is this; based on everything here and my own logic, pre-orders should open next week after all the reviews come out on Friday. I reckon maybe Tuesday, a week before the release of the phone. Does that sound fair and realistic? On the other hand, my logic could be incredibly flawed!
tl;dr - a shop in Britain are doing pre-orders for the device saying the expected delivery date is November 13th. For some reason I don't think Google will let them get to it first, so surely there's likely to be a pre-order, right? (We can hope!)
I sure hope so!
I don't really care about pre-orders that much, I'm more concerned about how long it will take to ship, and to arrive...hopefully we can order "expedited 1 day shipping"
ET3RNA4 said:
I don't really care about pre-orders that much, I'm more concerned about how long it will take to ship, and to arrive...hopefully we can order "expedited 1 day shipping"
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The only reason I want to preorder is so that it doesn't sell out!
ET3RNA4 said:
I don't really care about pre-orders that much, I'm more concerned about how long it will take to ship, and to arrive...hopefully we can order "expedited 1 day shipping"
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^^^^ this
ET3RNA4 said:
I don't really care about pre-orders that much, I'm more concerned about how long it will take to ship, and to arrive...hopefully we can order "expedited 1 day shipping"
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Click to collapse
I want to pre-order and get the one-day shipping. That way it can be dispatched on the Tuesday and arrive on the Wednesday.
While it might be a bit late for them to be doing the preorders, I think that sounds pretty reasonable. I really hope they can get their act together with this device this time though. We don't need another N7 crisis.
I just hope hope hope that they've learned from the Nexus 7 delays, there'll be a lot of demand for this phone, hopefully they'll be able to keep up.
One day delivery for the Wednesday would be sweet
i have no choice as google devices is not available in my country. it's 3rd party mark up or nothing.
versd said:
i have no choice as google devices is not available in my country. it's 3rd party mark up or nothing.
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or you can use a mail forward company. a lot of them can place the order for you as well.
versd said:
i have no choice as google devices is not available in my country. it's 3rd party mark up or nothing.
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Do you know anyone who could send you one from a country that does? It would surely be cheaper than the extra $200 it might be with the markup..
Ebay might be a good option to, for one that's brand new.
billybobjones said:
or you can use a mail forward company. a lot of them can place the order for you as well.
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Like... (?)
KelvinJet said:
Like... (?)
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in no particular order
myus
borderlinx
aramex
Shipping taxes?
Sent from my Galaxy Nexus using xda app-developers app
Well, all I know is that I preordered the Nexus 7 right when it was up for preorder... and go it later than some people who were able to buy it from Staples or some other store that "accidentally" sold it early. Many of us who preordered it got it later than those who bought it from third-party stores. Given Google's history, I wouldn't be surprised if the play store ships out the devices later than other places.
ky0nkyon said:
Well, all I know is that I preordered the Nexus 7 right when it was up for preorder... and go it later than some people who were able to buy it from Staples or some other store that "accidentally" sold it early. Many of us who preordered it got it later than those who bought it from third-party stores. Given Google's history, I wouldn't be surprised if the play store ships out the devices later than other places.
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theres no national retailer selling the nexus 4 except t mobile...
Only third party online sites. So if they open up the preorder im sure devices will be shipped on the 13-14when its outlol
Big question on ordering, do we need a signature and proof of where you live to be able to berths package? Im sending it to a friends house.
qwahchees said:
Big question on ordering, do we need a signature and proof of where you live to be able to berths package? Im sending it to a friends house.
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They require a signature from whoever they drop it off with, like most expensive packages
Sent from my Jelly Nexus S
Take my money Google!
If carphone warehouse offer SIM free before the 13th, ill order from them.
Its next day delivery, and free delivery aswell.
Google usually charge about £10 delivery, whilst delivering a day or 2 later than these stores. :/
Sent from my HTC One X using Tapatalk 2
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
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Click to collapse
The sense of entitlement is strong with this one.
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
roughavoc said:
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
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The bumper is $28 after tax and shipping.
Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Click to expand...
Click to collapse
Or else..?
Good luck with that Mr. Jones.
Sent from my Galaxy Nexus using xda app-developers app
Agree. The lack of customer service, lack of information, and utter disregard for their customers during the process, is absolutely UNACCEPTABLE.
I didn't even get a confirmation email, no updates, no status changes, nothing. I got my order in at 11:35:06am EST.
If it wasn't for the play store account status I wouldn't even know I had an order in!
DDeveryday said:
The bumper is $28 after tax and shipping.
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Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
I am very disappointed, I just called google play for the first time to ask about my order, the CSR had nothing to say, I placed my order 10:56 am CST and I am in limbo. I asked for a supervisor and he could not even cancel my order or provide any information. I have been an amazon customer for years and I have never had an issue, their amazon prime 2 day shipping works flawlessly and their customer service is amazing. I can't believe that google has such poor customer service.
enviii said:
Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
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Click to collapse
Let's all keep in mind that the bumpers probably cost $0.50 to make and about $3 or $4 to ship.
And I disagree, it was a big issue for me and anyone who ever had to use their phones where they only had 1 or 2 bars of service. But this isn't the time or place.
I don't know about a public apology but they did botch this royally. I'm not some kid who just can't wait till it gets here. But the miscommunication is extreme. My bumper, might I add that I ordered fifteen minutes later has already shipped. My phone, well it's still pending.
And the supervisor I spoke with is speaking at sixty words a minute assuming he knows my issue and he assumes its that I'm just ready to get it (didn't listen to me at all). The truth is, I waited to call, read all of the help info but the problem is it's been the 2 business days and still it has not shipped. Yet my four hundred dollars had been in holding since Tuesday.
At this point it's not possible for it to arrive in the time frame they quoted when I placed the order. For that, all entitlement aside they failed. So they can't cancel the order, nor tell me when it will even ship. Lol, all they say is " if you don't get tracking today call us back". The SAME thing they said yesterday when I called to confirm my order.
The goal of telephone customer service is one call resolution, not to tell someone to call back and start over tomorrow.
Sent from my Nexus 7 using xda app-developers app
bscotth said:
The sense of entitlement is strong with this one.
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Yes I do feel entitled to a little bit of information when I purchase product from one of the largest companies in the world and 72 hours later they have no idea if my order has shipped, sitting in some warehouse or back ordered. I had a 390 dollar hold placed on my account and no info as to what is going on.
Please use one of the existing threads or, better yet, take up your issue with Google not XDA.
Closed
I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?
At this point your best bet is going to be in store on Saturday.
lafester said:
At this point your best bet is going to be in store on Saturday.
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Click to collapse
If I can get the same or better deal I just might do that.
lightiv said:
I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?
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Click to collapse
All these best buy,Costco will always delay...obviously the carries are the first to get stock and ship.
lafester said:
At this point your best bet is going to be in store on Saturday.
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Lets hope some retail stores actually get the S4 on Saturday. Since this announcement my confidence of walking into a store on sat and buying a S4 has been taken down a peg.
Full disclosure: I "pre-ordered" at a sprint store in Chicago.
Costco Shipping Update
I just updated my shipping address and credit card info with Costco. I switched to American Express to get extra year's warranty in addition to the $99 one is my understanding. But more importantly while on the phone the very nice young lady I asked if she had any updated shipping information.
She asked me for which phone and I told her the Black S4. She said the earliest processing would be May 3rd and that shipping would be on May 6th. Now I can set my expectations appropriately.
Black S4 Is Not Available
I just looking on the website and it looks like the Black S4 is no longer available for order.
White Frost is now sold out also.
I ordered last Thursday night but still no change in order status.
I was told mine would be processed April 30th and arrive may 2nd
Q's go in Q&A
So if you do not want it moved there then do not select "yes this is a question"
Thanks
FNM
majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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This sounds like good news. I tried sending an email and got nothing.
majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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I hope this is the case. I sent an email yesterday seeing if I could get some kind of verification for when the orders will be processed. I got nothing. I have considered cancelling and seeing if I can get telesales to give me a better price. I'm sure I would no issue getting sprint to waive the $36 activation fee regardless of where I ordered. I've never had any trouble in the past.
But today is the 30th and haven't heard anything from costco....fingers crossed.
no luck
yeah mine just says submitted. wish they would at least say something about a expected ship date
Yeah. Same here "submitted". No change in status at all.
I'm starting to think that it's not going to get here by Friday the 3rd now.
I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.
4 Door Skyline said:
I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.
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Click to collapse
I'm with you. I work in the service industry and if we treated our customers like with the same sort of disinterest, we'd get our asses handed to us.
Here is their response to an inquiry I made to costco asking about availability and my response back. I don't think it's too much to ask of them to keep us in the loop on when the s4 will be available for shipping:
On Wed, May 1, 2013 at 12:03 AM, Costco.com by Wireless Advocates <[email protected]> wrote:
Dear xxx xxxxxx;
Greetings from Costco.com.
Your order# xxxxx for a Samsung Galaxy S 4 with Sprint has been received but will not process until the device has launched to us. Your order is expected to process “on or before 5/3”. Orders can take up to three days to process before shipping. When it ships you will receive an automated email confirmation containing the tracking number so that you can monitor the progress of your shipment.
If you have any additional questions or concerns, please call toll-free (888) 369-5931 or email us at [email protected]. Customer service representatives are available Monday through Friday 6:00am to 6:00pm Pacific Time.
Thank you for shopping with Costco.
Alyssa C
Customer Service Representative
Wireless Advocates llc
Monday-Friday 6:00am-6:00pm Pacific Time
Phone: (888) 369-5931 (toll free)
Email: [email protected]
From:
Date: Wed, May 1, 2013 at 12:02 PM
Subject: Re: Order ID:
To: "Costco.com by Wireless Advocates" <[email protected]>
Is it possible to let me know if "the device has launched" to costco? "On or before 5/3" states that it is possible that the device could possibly "lauch" to costco and be available to ship prior to 5/3. I am out of town later next week and am hoping that the device will be delivered prior to Tuesday as I paid for the upgrading shipping option.
I'm just trying to get a better idea on the availability of the device thru costco in order to figure out if I need to provide and arrange special delivery instructions to the courier. When I placed the order on 4/20 and the order stating processing "on or before 5/3" indicated that I should receive the device late this week or very early next week but I was hoping for some verification.
Thanks for your time!
I guess we are the only few that got suckered by Costco... the silent uninformed wait is dreadful.
I am very surprised by all of this. Costco typically prides itself on strong customer service. I realize that this is being handled by a third party (contracted out by Costco), but Costco still is involved with this as it has their brand name on it.
I feel pretty lame too. I thought I was one of the "lucky" ones to get an order in before they sold out and now I realize that maybe I wasn't so lucky after all.
I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.
M3wThr33 said:
I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.
Click to expand...
Click to collapse
i couldn't get free activation from customer service, so tack on another $36 I'll be saving.
Came out to $209 instead of $316
I probably won't use the accessories either, except that 3-in-1 charger if it's >1.5 Amps. so that's a $10 bonus.
.