Hello Everyone,
Received my phone and gf phones yesterday. Phones are very nice and everything is working great.
Last night around 12am gf is playing with phone and decides to put a password. She accidentally locked herself out of the phone and can't remember what password she used since she was playing with several different numbers. After trying 3 times she locked herself out of the phone completely and the phone was requesting PUK code from carrier. It wouldn't have been a problem if it happen in the day while the CSR are open, but since this was at night it was a little frustrating. After searching everywhere I found that the PUK code is in your SIM card wallet. The little credit card the SIM card came attached to.
So make sure everyone keeps their SIM card wallet handy just in case. Also it said if you enter the PUK code wrong 10 times it will disable the SIM card completely.
Hope someone finds this useful.
Related
I've had my unlocked HTC Kaiser for 2 months now on the AT&T Network no problems. On Thanksgiving Day, my phone decided not to turn on after I left the phone to charge overnight. I figured it did not get a good charge so I tried recharging it. It was flashing red lights near the the top of the phone. So I go into AT&T on Friday to see if its the battery or the european charger that may be at fault. I played around a few combinations in the store and it suddenly/magically turned on. (I decided to buy the charger and extra battery anyways). The employee decides that for some reason or another, the phone needs a SIM Card. Well here is where everything went downhill.
After the new SIM card, I was unable to make or receive any calls, and no access to my data plan. Sometimes, I would have full signal bars but still was unable to make/receive phone calls. I've been able to make calls on very rare occasions; especially in this room in our school. What to give? So I went into another AT&T store and noticed that they had the incorrect IMEI number down in their system,. I asked for them to fix it but they said they couldn't change it for some reason and that the IMEI wouldn't be causing the problems I'm experiencing. So I finally called Customer Service Support on the phone and supposedly they were able to change it to the correct IMEI #. But still the same issues. I've done soft, hard, master resets, take out the battery + SIM card, you name it and still the same problem! When I took the SIM Card out of my phone and put it in a Blackberry, it did work! But when I took the Blackberry SIM Card into my phone, it did not. The support team told me that indicates that it is my phone; but I clearly told them that it could also be due to the fact that the towers just aren't recognizing my device no longer.
So I spoke to HTC about this and they said its the SIM card and they wanted me to go in and get another SIM card. So I went into AT&T today and got a new SIM card but same problem. Again, same issue. So I called AT&T Customer Support today and asked them to bump me up to Level II or III support. She says she cannot do that because my phone is unlocked (from HTC) and no support for that. I gave her the rundown on how my phone was working for 2 months until they put in the new SIM card and my cell phone activity clearly show that. Then she goes on to mention that other technical service reps that have helped me in the past few days clearly have pointed the culprit to be my device and not AT&T as they have exhausted all tests. And I told her, it's like taking a brand new car to a mechanic and then get the car back not running. If you ask the mechanic what did you do to my car, he's not going to admit to anything. She says that my device isn't being recognized by the towers. So then I brought up the point of "So is it my tower or is it really my phone?". I told her it's no problem getting a new phone but if I get a new phone, will it be unrecognized by the towers again. She said yes because it is unlocked. I said what about the thousands of other people who use unlocked Kaisers or any phone for that matter as they seem to have NO problems. They basically want you to buy the phone directly from them.
In all, I've spent nearly 10 hours on trying to get this thing to rework and be able to place/receive phone calls. Whether this is due to the events which ensued after the red light indicator on Thanksgiving Day OR the fact that AT&T switched my SIM Card and caused my device to be undetected by towers (whether it was due to the fact they put in the wrong IMEI in the first place or any adjustment they made to my account) remains to be determined.
The only options that remain is: 1) Go to TMobile and try out their SIM card on my phone and see if it works. I highly doubt they too will let me do that as they consider phone unlocked and don't want to help 2) Get a new phone through HTC and hope it'll work on AT&T again.
Any ideas or support??? heheh. your help is truly appreciated
I feel you pain Brother.......
I don't have a clue how IMEI and towers can just not register your device...though....but anyhow, did you check if you have the Phone in the Dialing screen-Menu-Options, then the tab BAND on the bottom and both of them selected as AUTO? if not, then try changing bands.......
If you know that then, I'm thinking only of AT&T could have blacklisted you or some sort.......but that is highly unlikely......
I had some problem like that when i'm out of the country using Foreign Chips, and it seems the Kaiser needs a bit of time to adjust to new sims, and that can take minutes, hours...or even days......who knows what is happening as the phone is "learning"....... hope this helped you a bit....
I've been using my Kaiser for several months now and I did not register my IMEI, I just popped the sim out of my 8525 and took off running. It sounds to me like your phone has failed in some way, especially if your new sim works fine in another phone. The question now really is, where can you get a Kaiser fixed in the US? I spoke with HTC on another subject and I get the feeling that it may be difficult. I got mine from a shop in Canada, guess I'd have to go thru them.
In any case, good luck, it will be interesting to see what it turns out to be.
I second RemE -- like him, I bought a Tytn II & plugged in the SIM from an older phone (in my case a Qtek 9100 not bought through AT&T/Cingular), and have had no problems.
i had a similar problem with my 8525. I bought a Tilt to replace it, and about a week later I gave the 8525 to my son to use. neither his SIM card or mine would work in the 8525, but they worked in other phones. I brought the phone to the AT&T store and the guy there did something on his computer, then the phone was able to work. I'm not saying that AT&T blacklisted it, because I don't really know. But it took a change by the AT&T rep at the store to get the phone working again.
I have been using Kaiser with ATT for three months now with no problem. I just used the sim card from my Blackberry and so far, no problems.
Tilt was previously working. Now shows "No SIM" on screen when any SIM is inserted.
Any idea what the issue might be?
I am not the current owner of the tilt, nor do I have access to it to test anything, so that is basically everything I know about it.
What is your best guess?
Thanks
is it your phone or is it a phone you got of e-bay.
If of e-bay it may be that yur IMEI is barred.
saopacic said:
is it your phone or is it a phone you got of e-bay.
If of e-bay it may be that yur IMEI is barred.
Click to expand...
Click to collapse
Ebay.
Well if that is that case great, because my carrier does not ban IMEIs, so it will work perfectly for me.
Is that really the message you would get if your IMEI was dissabled though? That doesn't really make sense, as it would see the SIM and you would see it say: Searching for network... Registering... and then it might say no SIM, but it says no SIM right away, so that can't really be it.
Any other ideas?
this is usualy a bad sim card..
usualy either a worn card.. or possibly an issue on the att side with your sim number
if you frequent any core att stores you might could get a free one..
I stopped bidding for it on eBay, cuz I don't feel like taking the risk.
It sold for $127.50
Sounds silly, i know, but i had the same a while ago, found the sim goes in and locks shut back to front the contact part going in last, just maybe this simple
I had a similar problem with my new Tytn II. Only 3 days old and after I took out and reinserted SIM, I got the "No SIM" message, same problem with another SIM card as well.
Just as I was ready to return the device, after a final test with my SIM card, it decided to work. I have not taken out the SIM since and this problem hasn't shown up.
There have been a couple of threads on this problem.
It would seem that the design of the SIM connector is not all that it should be.
My main SIM sometimes wouldn't connect and another couple of SIMs would not connect at all.
A piece of paper, folded if necessary, inserted between the SIM card and the metal clip to increase the contact pressure has completely fixed the problem on mine, but apparently it has not worked for everyone.
I bought a new to me tilt. I am using the same sim card as my last tilt, but every few minute/hours I loose all signal and the phone says that there is no sim. I have checked my sim and its clean. I have checked the phone using my wifes sim and i get the same problem. I have stuck a piece of paper behind the sim as it was inserted into the phone and nothing works. After a soft reset it will normally read the sim but doing this every few hours is crazy. I have ordered all required tools and am prepared to do surgery on the phone by switching sim sockets. I would like to avoid this can someone please help.
I just received unlock instructions from tmobile, including the unlock code. The first step, howwver, is to insert a foreign sim card. I haven't left the country yet so I don't have one. Is there a way to proceed without a foreign sim card? I had a brand new sim card lying around and I tried using that, but after reboot it never asked me for the unlock code it just booted up into the home screen and asked me to sign into gmail. Any suggestions?
In wich carrier is the phone locked now? Tmo? If is on Tmo, and the sim isnt from Tmo, then your phone is already unlocked...if the sim is from the same carrier than your phone, then you need another carrier sim to unlock it...
He wants to unlock his phone without a foreign sim card. When you unlock, to be able to see the Unlock Code input screen a different sim card than your carriers must be in the phone. He wants to unlock without the second sim card.
I hope I am allowed to post this
http://theunlockr.com/2010/01/10/how-to-activate-the-g1-without-a-data-plan-or-sim-card/
If not please delete mods
deuse said:
I hope I am allowed to post this
http://theunlockr.com/2010/01/10/how-to-activate-the-g1-without-a-data-plan-or-sim-card/
If not please delete mods
Click to expand...
Click to collapse
You are perfectly allowed to post that, however that is not what he is looking for at all.
Just find a friend with AT&T and borrow their SIM card for the 5 minutes it takes to unlock the phone.
Dang, I used to work for T-Mobile in the PDA dept and never realized this limitation. I don't *know* anyone who has an AT&T phone and am selling my G1, need to be able to get it unlocked. Everyone I know uses either T-Mobile, Verizon or Sprint. I would hate to have to send the buyer the unlock code and have them do it themselves. Almost any other phone has a # code to type in, why not the G1?
Looks like it's not a G1 thing but a T-mobile thing. I had to use another non T-mobile SIM to unlock my HD7 as I am selling it.
scrappyabs2 said:
I just received unlock instructions from tmobile, including the unlock code. The first step, howwver, is to insert a foreign sim card. I haven't left the country yet so I don't have one. Is there a way to proceed without a foreign sim card? I had a brand new sim card lying around and I tried using that, but after reboot it never asked me for the unlock code it just booted up into the home screen and asked me to sign into gmail. Any suggestions?
Click to expand...
Click to collapse
The best thing you can do is see if any of your friend has a different carrier sim (IE: AT&T, Verizon, Sprint) and put it in. After you turn on the phone, it will then come up with the box that prompt you to put in your unlock code.
I have a UK SIM card coming in a couple of days, and I have received my unlock code from TMO. I will not be traveling to the UK until September, but want to test the unlock code now just in case TMO messed it up. is there any downside to inserting the UK SIM card in the G1 in the US just for unlocking purposes?
For more input, my phone is rooted, running DWANG 1.6 ROM. I intend to do a full nandroid backup prior to testing, and will also delete quite a few of my apps prior to traveling since I don't want to have lots of data usage when I am overseas. When I get back home I will restore from my backup. Anybody see any flaws with this plan?
Thanks.
Hello. I ordered from Amazon.com a used Droid 3, which used to be on the Verizon network. I am in Peru, and was planning on using the phone with a SIM card on the Movistar network. Powering on the phone with the SIM installed resulted in the phone asking me for "SIM network unlock PIN" I thought it was the SIM PIN, so i tried that a couple times, no no avail. Then, I found online that the default PIN is "000000" or "123456" so I tried those, at which point my phone came up with the message "Phone is subsidy locked" (or something to that effect)
I called Verizon in the US, and the tech support guy said the phone shouldn't be locked, and that the EMEI isn't on any lost/stolen lists. Am I now stuck with a $50 paperweight? Can I unlock it or root it or reflash it in this condition? Right now, I have the SIM out and I can use it on WiFi and download apps and stuff, but it is basically useless as a phone at this point.
Any help would be much appreciated. Thank you.
LoneWolffe said:
Hello. I ordered from Amazon.com a used Droid 3, which used to be on the Verizon network. I am in Peru, and was planning on using the phone with a SIM card on the Movistar network. Powering on the phone with the SIM installed resulted in the phone asking me for "SIM network unlock PIN" I thought it was the SIM PIN, so i tried that a couple times, no no avail. Then, I found online that the default PIN is "000000" or "123456" so I tried those, at which point my phone came up with the message "Phone is subsidy locked" (or something to that effect)
I called Verizon in the US, and the tech support guy said the phone shouldn't be locked, and that the EMEI isn't on any lost/stolen lists. Am I now stuck with a $50 paperweight? Can I unlock it or root it or reflash it in this condition? Right now, I have the SIM out and I can use it on WiFi and download apps and stuff, but it is basically useless as a phone at this point.
Any help would be much appreciated. Thank you.
Click to expand...
Click to collapse
Thought I would reply here too, in case someone thinks about trying to help. I replied to your thread on a different site. You have sent phone back, so there is nothing left to try, at the moment.
Thanks for getting back to me. I still have the phone at the moment. I have until Saturday to figure it out, otherwise I'll send it back to the US with my MIL. Please, do tell, what's your secret?
Also, what site did you reply on? I've been all over the Motorola pages for the last week looking for solutions. (I solved the MB508 issue, so I don't have to send those back.)
No secret, and no fix
http://www.droidforums.net/threads/...ny-way-around-this.244056/page-2#post-2559740
Oh well. Thanks anyway.