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The worst experience/service I've ever had in my life from Google Play Store

Hey guys just passing along my horror story from the Google Play Store. So I pre-ordered my Nex7 on June 29th cool, got it on July 17th. Opened it up and started charging it. It doesn't accept a charge from the included charger, or so I tried 3 other chargers no go, tried from my computer to the tablet and it lets me access the internal storage like it should but alas, no charging. Factory reset no go, long story short I'm not a Android noob my any means and tried everything because honestly who wants to mail back their new toy? Called support waited on hold for a little over an hour which was expected because I'm sure a ton of people were calling asking where theirs as at so it is what it is. So it gets sent to the "Internal" team for RMA and exchange and they will Email me my UPS stuff. So 4 days later I get the email (July 21st) and I ship it back on the following Monday (July 23rd) and order the new one the same day which the pre-authorized my card for the 249.99 in case I never send back my original makes sense ok. Normally the new one is mailed out in 3 days or so. So Thursday (July 26th) rolls around and Google gets my old tablet and mine still hasn't shipped. So finally on Monday (July 29th) I call to ask if something is wrong or whatever because I still haven't seen anything on my replacement tablet and I get the explanation of it's "Stuck" and the "Internal" team is looking into it. So at that point I'm curious what stuck actually is? I've sent in my old one and it was received and I've ordered my new one with was pre-authorized. She didn't know but assured me I'd get an email VERY soon on it. So fast forward to today (August 13th) I've called once a week to inquire about it and I'm still being polite about it because I've had to work customer service when I was younger and I know these poor people get freaked out on by tons of callers even though they didn't do anything wrong. Today I was told that apparently the ENTIRE internal team was in a meeting until noon today (Right?) and the CSR I talked to today would personally talk to a few of them because it's been 3 weeks since I put in my order for a replacement and it SHOULD take roughly 3 day (I'm not holding my breath).
So basically I'm failing to see the problem here. They received my old one, they've charged me for a new one, but it hasn't been sent. I'm not understanding why it takes 3 weeks to solve this problem on my it's "Stuck" when it should take about 30 seconds to look at my account and see everything is as it should be and send the new one.
On a side note I never activated it on my account so it's not like there's a $20 credit they're trying to sort out or anything it's all about as strait forward of an exchange as you can get. I've already purchased a Nexus 7 from Sams Club (Before mine ever came in the mail) and this one was suppose to be for my girl friend and now she's mad because she loves mine and wants her own. I doubt even if this gets resolved today I'll ever buy from them again and if it doesn't get resolved I guess I'll return it and drive 10 minutes to Walmart and buy one.
Sorry if it seems like a rant but I figured I'd just share my current experience with the Play Store.

why not just ask google for a refund and buy it locally?

neotekz said:
why not just ask google for a refund and buy it locally?
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he'll wait a long, long time for his money back if he does that. Day 15(in terms of business/working days) since i refused delivery of my tablet and still no refund in sight.

Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.

haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
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Rofl I love your messages

neotekz said:
why not just ask google for a refund and buy it locally?
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Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.

Clienterror said:
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
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I'm not super stressed about it, but having £168 of my money taken away from me for almost a month, for an item i technically never even received is beyond a joke really.

I refused my order from the Play Store as instructed by Google when they wouldn't let me cancel. A month on and I'm still waiting for my refund.
Sent from my Nexus 7 using Tapatalk 2

haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
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Where did you get a summary of your inquires like that? I would love to see mine.

I have been waiting since July 24 for my refund I phone them and they don't seem bothered what a bunch of jokers google you are the worse company of 2012 in my books.

maw230 said:
Where did you get a summary of your inquires like that? I would love to see mine.
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It's the Google Wallet transaction page.

I had a very similar experience with Logitech, and after I sent a formal written complaint they sent me a free G700 gaming mouse ($100 value).
I'd recommend actually reaching out to Google in a formal and professional manner. See if you can find the email address for a customer service member, or someone a little higher up the food chain.

The Play Store SUCKS!!!!!!!!!!

I went online at exactly 12:00 PM when the play store opened and had my new Nexus 4 16 gig model in the shopping cart and was checking out when I was kicked out of the site from an processing error.
When I went to select the 16 gig model to begin the process over again, the "coming soon" message appeared and wanted my email address. This is total bull****, a company the size of Google can't even launch a product properly?
Now both the 8 and 16 models can't even be selected from the site. I have been waiting and waiting for this phone to be released and can't even buy one. Total bull****.

I suspect it's to generate hype for it. I was lucky enough to get one of the 8gb restocks about 6 hours ago.

Happened to me also! Worst store around!!

Same thing happened to me. Oh well I guess I'll update my Galexy Nexus and Nexus7 to 4.2 and try again later.

Same as everyone else. I tried for 25mins got the same errors. Went to a store and bought one. Never buying through Google again
Sent from my Nexus 4 using xda premium

Already Sold out

keep refreshing throughout the day. I've seen the COMING SOON page switch to IN STOCK a few times already, so I 'd imagine this will happen throughout the day as orders fail and phones go back to stock.

Cant get it either

We've all been waiting mate. Many people are being very cynical towards Google. I don't think people understand how many people are accessing their sites simultaneously. I also think people aren't used to not getting what they want. To think people expect Google to be able to support the world's demand for the Nexus 4.

Play store started the sale before 9am (PST).

Such a joke. We got troll'd

You can't even get the bumpers either. . . :-/

yeah i know it is just a phone but that is serious bs.... it's google how can their server be that bad.. do you guys even think there were that many for sale? I doubt it really sold out a ton of units in 5 mins...

Wish I could just preorder it and have them send it to me when they get stock ASAP. It'd be unbelievably more convenient for them and for us, since they would get an idea of the amount of sales and we wouldn't have to worry about not getting one in the next few weeks.

Same here I wonder if we crashed the system. Cant see how as google runs most of the internet.
Silly make a few phones.
Wonder did they think we don't now a steal when we see one. I'll bet we will see them on EBAY for 500 to 600 easy come christmas time they'll go for 900 and up.
Merry Christmas were screwed. Worst part I'll bet some people bought like 100 plus phones. Just so rip people off. Google didn't even stop and say you can only use one phone and purchase up to 5 for your family.

This thread is of no value
Closed
Sent from my Nocturnalized One XL using Forum Runner

Never any purchase delays when Google has 10 cent app sales. They have the capacity to handle this smoothly. It is all a big marketing fiasco and Google pooped on its most determined customers.

Crazy to say 12. Have us guess what time zone. Have reps say different ****. Then say 9 PST but sell it beforehand. Many of us wasted our time to this.

What is the availability like?

I'm planning to get one for my gf for christmas but i'll only have a weekend in the US to purchase one and have to make sure I get one.
Are they in stock at AT&T stores nationwide? I'm going to be in south florida (miami/ft. lauderdale area) and just want to make sure. I tried ordering on AT&T's website but you can't purchase it without a contract, I hope it's not like that in store too.
Any suggestions?

Simply put, are they in stock everywhere or will I have a hard time finding one?

g33zy said:
Simply put, are they in stock everywhere or will I have a hard time finding one?
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Hard to say, I bought mine the first the day it came out. The AT&T store where I got it only had one (the one I bought) but maybe in miami they´ll have more because it's a larger city!!!
I didn't have to get a contract, but some people have reported they were forced to get a contract at AT&T retail stores

robb13 said:
Hard to say, I bought mine the first the day it came out. The AT&T store where I got it only had one (the one I bought) but maybe in miami they´ll have more because it's a larger city!!!
I didn't have to get a contract, but some people have reported they were forced to get a contract at AT&T retail stores
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I had same experience, it looks like most AT&T stores had 1-2 quantities, best to call if interested maybe you can get a $100 reduction due to employee false advertising (a mistake made during my transaction but honored)

Thanks for the replies... This will be the weekend the make it happen so *fingers crossed*
At least there isn't a mad rush for them it doesn't seem.

As others have suggested call ahead. I went in yesterday not thinking they'd have them. They haven't gotten their display units in and only had two in stock. The salesman said since November they only sold one. Most people don't know about the camera yet and Samsung hasn't done its national campaign yet.

I'm in NY, had to hit 3 different stores - 1 didn't even carry it, 1 tries to sell me a contract to get it, in the third store I asked for a manager because I wanted to buy it full retail without a plan, finally walked away with it in my bag. Oh yea, i love this thing!

Generally you can go to the AT&T website, find the Galaxy Camera, click on "Check In-Store Availability", and then give the Zip Code for where you are interested. Any that say "OUT OF STOCK" are indeed, out or never had. For "IN STOCK" it is best to call first unless you don't mind driving. Stock is based on the previous day's updates, and you never know who might have been there first.

Well, just to update everyone, it was a no go.
None of the stores in the Miami/Ft.Lauderdale area had them in stock.
Thankfully they have started popping up on amazon so i went ahead and got it there. Also kinda happy that I got the unlocked one also since i wouldn't be using it on AT&T anyways.
So the camera is with a friend of mine and i'll be getting it next Friday.

Tweet to get our phones

we are starting a twitter trend #wheresournexus4 to try to call enough attention to the fact that google hasnt shipped us our phones in a timely matter. Hopefully this will move them to get our phones to us sooner and prevent this from happening again. Surferdude73 has tweeted all the tech celebs and many have started to tweet and rt. remember there is a 100 rt limit per hour. Thanks for your help guys lets do this!
#whereisournexus4 12/4 going on right now
credit: whenbearsreign , surfersomething 69, dirtywhatever, doctor..., and some more people
dont blame me this is a satire thread: more info in the official play store thread if you want to discuss it with these guys

already been done from the original backorder... #wheresmynexus4
Limbo Land For Life!!!

#WhereismyNexus4
siloner said:
already been done from the original backorder... #wheresmynexus4
Limbo Land For Life!!!
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Currently being done in the "[Official] Play Store orders & shipping thread!" as #WhereismyNexus4

It's in all the companies best interests to get as much stock out and sold as quickly as possible. I don't think they're withholding anything from you and I don't think tweeting about it will do any good.
If they go the other route and make it open for pre order people are going to complain that their pre order hasn't changed status.
It's a lose lose situation until they make more phones.
Sent from my Nexus 4

DarkRyoushii said:
It's in all the companies best interests to get as much stock out and sold as quickly as possible. I don't think they're withholding anything from you and I don't think tweeting about it will do any good.
If they go the other route and make it open for pre order people are going to complain that their pre order hasn't changed status.
It's a lose lose situation until they make more phones.
Sent from my Nexus 4
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This is not about people who haven't gotten stock yet. My order for one has been stuck on pre-order since day one on the 13th. I got tired of it and went out and bought one outside of the play store. Now this ones gonna be a Xmas present but I can't seem to get my order jammed free. Every time I call they tell me nothing is wrong and Google wallet says the same. My order just seems to have been lost. Some people fully charged not just a pre-auth charge and still no tracking. Yet more on the 13th and 27th who got charged and got tracking but but there order seems to have just disappeared. Thank you for your time I'm not going to speak on this anymore here. My intentions are not to start any type or argument merely to help inform others of what has taken place to some. We are all the Google faithful.
Tweet people Tweet
#WhereismyNexus4

I can see the frustration but that's how the play pre-order system works. The same thing happened with my order for a nexus 7. Day one order, Nothing until it's shipped and no indication of it being anywhere until then. If the rep said there is nothing wrong I can guarantee that you'll get it when it's ready.
Sent from my Nexus 4

DarkRyoushii said:
I can see the frustration but that's how the play pre-order system works. The same thing happened with my order for a nexus 7. Day one order, Nothing until it's shipped and no indication of it being anywhere until then. If the rep said there is nothing wrong I can guarantee that you'll get it when it's ready.
Sent from my Nexus 4
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The problem with this is myself, and a lot of people in the Play Store Order & Shipping thread, have been waiting since the 13th for our devices. This wasn't a pre-order, it was an actual launch. We have no idea where our devices are and people who ordered on the 27th, when the store re-launched, already have their devices. Some of those people have tracking numbers but no phone has been shipped. With the hashtag, we're trying to get attention from either Google or the media to get this resolved.

Chromecast at Best Buy

I lucked out, my local Best Buy had a few Chromecasts in stock, and I was able to get one. I had to ask at the register though, as they had them stashed away in the back.
Also, my receipt did have the promo code for the three months of free Netflix streaming.
Watching a stream of the Super Series '76, Russian Red Army versus the Philadelphia Flyers on my television through the Chromecast right now. It's pretty nifty.
Now once I get the one I ordered from the Google Play Store, I'll have one for the television in the basement too!

My local best buy said they won't be getting them for 3 weeks! I'm wondering if I asked the wrong person..

hpatel said:
My local best buy said they won't be getting them for 3 weeks! I'm wondering if I asked the wrong person..
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probably that person didn't know.
I know the BB i went to had some (but sold out by the time I got there). First two guys I asked didn't know what it was, next guy said that they won't carry it till next week

I got mines today!. I called the bestbuy by my job and the girl told me that they had 8 in stock but to get there fast...she wasn't kidding I went in and there was a buy behind me buying one to. I called about a hour later and they sold out! I tried it out at work and it's great! When I got home I set it up again and netflix really does stream in HD very very clear. Now that the sdk is released I can't wait to see what kind of support we will see for it I'm in love with it this is really the future of TV.:good:

I talked to someone at the local store and they said they would be getting there's tomorrow. Hopefully they will have them when they open.

Mine got them tonight. Reserved it from the site and picking it up tomorrow.... got one from Amazon coming Tuesday as well
Sent from my Nexus 10 using Tapatalk HD

Got mine at a local Best Buy also.. On the website pretty much all of them in the immediate area were sold out, luckily this other one just had a truck come in with the first of their shipment. The guy in the TV section and the girl at the register told me it was asked about ALOT lol
Code still worked for Netflix also

Also got mine from my local Best Buy... They only had 7,and they weren't on the sales floor. The guy didn't even know what I was talking about, but I asked him to check the system and he found them in the back. One other person was there for them, and he bought 3.
Sent from my SGH-T889 using Tapatalk 2

Yup, popped over to my BB this evening around 9 pm, and when I got there (back in the laptop/iPad area) I noticed one of the Geek Squad guys was on stocking duty...and one thing he was stocking on the peg rack was about 10 of the Chromecasts (peg didn't even have a tag on it yet). Once I waited for him to finish, I went over a picked up 2 of them. Though I did notice that while I waited for him to stock the shelf about 2 different BB employees grabbed one each, presumably to pay for them at the end of the night.
Interesting this is, before I headed over there, I saw online that that store (plus maybe one other that was several miles away) had them in stock for store pickup...but after I got home around 10pm, I looked online again and they only listed "Ship to Store - 3-5 days"...now unless the rest were snatched up by employees during the last 45 minutes of business hours, I can't imagine that customers bought them up, but who knows. Anyways I'm considering myself lucky to have gotten hooked up!!
By the way, is there a dedicated XDA forum branch for the Chromecast development or other discussion, other than this area? I'm assuming that there at least will be since the SDK is being released and many cool things should be on the horizon.

as a Best Buy employee, I'm proud to say, as soon as it came off our truck last night, I begged my manager to let me buy it before we closed. but in all fairness, just call your local store in the morning and see if they have any in yet. most stores only received 10 initially, but i know my store is getting another 35 in the next day or two.
just call and ask, if they have it, go buy it asap

reloaded89 said:
as a Best Buy employee, I'm proud to say, as soon as it came off our truck last night, I begged my manager to let me buy it before we closed. but in all fairness, just call your local store in the morning and see if they have any in yet. most stores only received 10 initially, but i know my store is getting another 35 in the next day or two.
just call and ask, if they have it, go buy it asap
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Hey thanks for chiming in here. I guess your experience goes to further support my observation at my local BB at around 8:45 pm local time this evening. Again as I said, it appeared that they were only then unpacking/unboxing these items and setting them up on store shelves. In the case of my store, they put it on an unlabeled peg tucked away on the same tiny wall as other miscellaneous USB dongles, almost like they didn't have a proper home for it (and in that case, good luck to anyone who is hoping to locate it in the store without first asking a BB employee to look it up!). At any rate, it appears that at least anyone with any tech savvy (i.e. BB employees and XDA members, lol) are all over these things, so I second reloaded's suggestion - unless you've already placed an online order somewhere, forget the online vendors and try hitting up your local Best Buys tomorrow AM, and then in the coming days. That is undoubtedly going to be your absolute best bet.

Was able to snag 2 at my local best buy. 1 for me, and another to see if I can flip for more money on eBay if they are as hard to come by as the nexus 4 launch. Here's to hoping !
Sent from my HTC One using xda app-developers app

Wow....I just checked also. At 7:45 I called the only BB online close to me that still had them available. The girl checking told me the truck arrived not to long ago with 16 in the shipment. When I got mine (as stated earlier) at 8pm, they still had most left..Checking on the website again, they are ship to store now..
Jesus these things are like hotcakes lol...They are selling on Ebay for a pretty penny too!!

First Best Buy I went to this morning swore up and down there was no way to get them until next week. After asking another employee to check the SKU(9071056) and told me they did not have any in stock but the store about 10 min away still had all 10.
Ran over to the other store.. just as others have already said.. it was in the laptop section. They were still in a box on the counter. Netflix code was printed on the receipt.

Mine only had 3 when I got there (they were in a box by the online pick up guys) I got one and while I was chatting with the sales guy about it (he had a ton of questions) some geek squad came by and swooped up the other 2 to put on reserve for an online order. I was close to not getting mine too...
Sent from my SCH-I535 using Tapatalk 2

I went to the 24 hour union square bestbuy the moment I saw you all saying bestbuy had it. I have mine backordered on Amazon so my patience was thin. The guys never hear or saw it before and had to hunt it down for a friend and I. I picked up 3 (my room, living room, girlfriend) and my cruel friend picked up the remaining 7 (wonder why). The workers got hyped by what we told them and said they guess they would pick one up at the next shipment and then a customer walked up and saw then said wow you cleaned house.

Going to try to find one of these today. Going to call ahead first when they open at 10am, hopefully they'll know what I'm talking about. lol.

Bought mine from Best Buy yesterday. Wasn't even on the shelf yet and heard I was the second person to buy one. Got the netflix offer too. I'm loving it.

beanboy89 said:
Going to try to find one of these today. Going to call ahead first when they open at 10am, hopefully they'll know what I'm talking about. lol.
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Just called, and they had none in stock, but said they might be getting 10 in tonight.

Got mine from Best Buy yesterday, just got the code for NetFlix in an email today.