Related
So who has theories on why this release has been limited to such a few sporadic outlets? I mean the Play Store I get since that is Google but why no other major electronics retailers? I would expect at least Best Buy and Fry's to be selling from the brick&mortar front and Buy.com, New Egg and Amazon from the online. Instead we have a few obscure online shops like B&H and some office supply stores? Game Stop seems to be the only one that kind of fits but even that isn't the first place I would think of when looking for new tablet.
Just a thought as we wait...
It's become fairly obvious to me that Google doesn't know what in the world it's doing.
grukko said:
It's become fairly obvious to me that Google doesn't know what in the world it's doing.
Click to expand...
Click to collapse
Send it out to all retailers, but have retailers hold stock until launch day. Ship preorders 2 days before launch. Done.
Now the only thing that can unravel this is if some retailers don't hold their stock. That's what seems to be happening, not entirely Google's fault.
Google has no control whatsoever over the distribution since the Nexus 7 wasn't manufactured in-house (read: inside the Google premises) nor distributed by them. ASUS is the manufacturer and all Nexus 7 retail units were distributed through their own supply chain.
The Nexus Q, yes... It's a different story.
This is yet another instance where Apple make Google look like a bunch of rank amateurs. Honestly. I pre-ordered mine on June 29th from the Play Store, assuming that might amount to something!
Here's how google could have done this properly:
Announce that the launch date is a specific date. Let's say July 20th, not 2-3 weeks. Vagueness makes people speculate.
Next, Ship it out to UPS distribution centers and retailers and tell retailers to hold until the 20th. Part of the reason retailers are not following instructions is that anxious people keep bugging them and it's wasting warehouse space for an effectively undetermined amount of time, something that retailers also hate. On July 19th, give the go-ahead to UPS and retailers release on the 20th. Everybody is happy, because everything that was promised was delivered.
This shouldn't have been complicated at all. Pre-ordering with UPS and retailers isn't exactly new.
This should be in Q&A.. might get closed =P
Sent from my Nexus 7 that I don't have yet using XDA Premium HD
ACCUSED24 said:
This should be in Q&A.. might get closed =P
Sent from my Nexus 7 that I don't have yet using XDA Premium HD
Click to expand...
Click to collapse
Why even make such a reply? If you have an issue, use the report button.
I do disagree with your point. His question was asked in an open discussion format. Q&A in many device forums on XDA is more meant for support based questions.
ACCUSED24 said:
This should be in Q&A.. might get closed =P
Sent from my Nexus 7 that I don't have yet using XDA Premium HD
Click to expand...
Click to collapse
This is not a question I need answered but a topic to provoke discussion on Google/Asus launch strategy. Thanks for your insightful post though
I don't know what's going in but I am a little annoyed that people who purchased from Gamestop and ebuyer are getting theirs and my play store pre order is still saying 1-2 weeks
mewantnexus7 said:
Here's how google could have done this properly:
Announce that the launch date is a specific date. Let's say July 20th, not 2-3 weeks. Vagueness makes people speculate.
Next, Ship it out to UPS distribution centers and retailers and tell retailers to hold until the 20th. Part of the reason retailers are not following instructions is that anxious people keep bugging them and it's wasting warehouse space for an effectively undetermined amount of time, something that retailers also hate. On July 19th, give the go-ahead to UPS and retailers release on the 20th. Everybody is happy, because everything that was promised was delivered.
This shouldn't have been complicated at all. Pre-ordering with UPS and retailers isn't exactly new.
Click to expand...
Click to collapse
I total agree that this would have made the launch smoother and easier for consumers. However, Google has many highly paid marketing and logistic professionals at their disposal. Is it just that they keep dropping the ball on Nexus launches or is this by design to artificially generate additional hype and anticipation? I'm wondering if it's some type of marketing strategy itself.
..still can't it out..
It creates buzz..
Since apparently no one can read or use the search function.
Nexus Phreak said:
Google has no control whatsoever over the distribution since the Nexus 7 wasn't manufactured in-house (read: inside the Google premises) nor distributed by them. ASUS is the manufacturer and all Nexus 7 retail units were distributed through their own supply chain.
The Nexus Q, yes... It's a different story.
Click to expand...
Click to collapse
TLDR; Blame ASUS.
Maybe it just took them longer to link the devices to peoples accounts since other than storage size that is the only difference between buying it in retail and getting it from Google Play.
And I'm sure a big list of people cancelling their orders later to get over the limits of Google's horrible store didn't help because they would then have to undo the linking on those devices.
madchild1 said:
I don't know what's going in but I am a little annoyed that people who purchased from Gamestop and ebuyer are getting theirs and my play store pre order is still saying 1-2 weeks
Click to expand...
Click to collapse
Yeah, quite frankly, I'm also annoyed. In fact, more than a little annoyed. Unless the Play store gives us some sort of reparation for getting screwed over like this, I'm never pre-ordering or buying from Play ever again. I think a free case is fair compensation for all of us who preordered from Play and got screwed over.
In fact, anyone have a link handy for Play's customer support/service email so I can write them a strongly worded letter? Their "Contact Us" page only has their phone number.
drpfenderson said:
Since apparently no one can read or use the search function.
TLDR; Blame ASUS.
Click to expand...
Click to collapse
that's not a suffecient reason, all google had to do was have a street date implemented.
google is repeatedly terrible at hardware launches. how a multibillion dollar company is so bad at something when it's not their first time doing it is beyond me.
drpfenderson said:
Since apparently no one can read or use the search function.
TLDR; Blame ASUS.
Click to expand...
Click to collapse
So what is your source that states that Google has no say what so ever in the marketing and release of the flagship product that bears there name? Please don't confuse giving your post no credibility with not being able to read.
Maybe you'd prefer the Apple model... people standing in line for a day or 2, running out on release day and no one able to activate their devices? This is Google's first outing for a branded tablet... give 'em a break. Trust me, it'll be worth the wait.
I preordered mine from GameStop and was told July 31 as the release date...extremely surprised to get it last Friday!
Sent from my Nexus 7 using xda premium
This is normal for Asus.
Heck, the Prime has been out for over 6 months, still cant find one in a retail outlet.
Hopefully it's not as bad and they start getting them out.. Wouldn't hold my breath though.
People will probably have to check nowinstock.net for months to track one down.
I think many of us (especially us Canadians who are still mostly N7-less) are pretty pissed off at how Google handled the pre-orders. I think many of you would agree that it's a reasonable expectation that pre-orders from the supplier should come before retailers are able to put theirs on the shelf. This is especially reasonable when you consider that we were charged 2-day shipping via UPS without any other alternative from Google. It has also been reported that some Canadians are getting 4-day shipping estimates even though they paid for supposed 2-day shipping.
I know that many of you will probably tell me to stop whining and just suck it up because they didn't break any promise as to the plain writing contractual agreement. But that doesn't mean that there are implicit expectations which should be met in good faith. This is especially true for a company that has a history of catering to its users and still holds the informal motto of "don't be evil".
I know that Google has always been a pretty open company and listened to feedback, and I still trust that they uphold these values. Is there anything we can do as a group of people to voice our opinions directly to them and let them know? I am sure that many of us are also developers hoping to get their first hands on the device as well. And I'm sure that Google would like to keep its developing community happy.
Addendum:
I just wanted to say why I wrote the post. This is was not meant to be a rant. If you re-read the OP, you will see that I am actually looking for a way to collectively voice to Google our discontent. That's because I believe Google to be a high-quality company that listens to its users. And I do WANT to order from Google Play again for the next device, but not before helping them improve their process by vocalizing our disappointments to them.
A rant in itself is useless, but what I am looking for is a way to let Google know where they can improve so we can enjoy a better Play store in the future.
no point of pre-ordering if we are not given any exclusivity ><
Stop whining.
Sent from my Galaxy Nexus using Tapatalk 2
Not mad at all, I am getting what I paid for.
It's funny when people say that they aren't upset that they over paid for a product that they'll get after people that didn't pre-order.
Sent from my Nexus 7
ibopm said:
I think many of us (especially us Canadians who are still mostly N7-less) are pretty pissed off at how Google handled the pre-orders. I think many of you would agree that it's a reasonable expectation that pre-orders from the supplier should come before retailers are able to put theirs on the shelf. This is especially reasonable when you consider that we were charged 2-day shipping via UPS without any other alternative from Google. It has also been reported that some Canadians are getting 4-day shipping estimates even though they paid for supposed 2-day shipping.
I know that many of you will probably tell me to stop whining and just suck it up because they didn't break any promise as to the plain writing contractual agreement. But that doesn't mean that there are implicit expectations which should be met in good faith. This is especially true for a company that has a history of catering to its users and still holds the informal motto of "don't be evil".
I know that Google has always been a pretty open company and listened to feedback, and I still trust that they uphold these values. Is there anything we can do as a group of people to voice our opinions directly to them and let them know? I am sure that many of us are also developers hoping to get their first hands on the device as well. And I'm sure that Google would like to keep its developing community happy.
Click to expand...
Click to collapse
awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
Maybe you should launch Angry Birds at them?
I'm a little upset I paid for the shipping from the play store when I could have e just ordered from games top.. Not pay the shipping and get my n7 sooner. It's not that big of a deal for me but everyone will forget later today when they get their devices.
Sent from my SCH-I535 using xda app-developers app
you got/will get it a week after everyone else. how will you manage to live?
Angry is probably too strong, but i'd have hoped (as with pre-ordering anything) that you'd at least get the thing delivered on launch day. Wouldn't expect to get it early necessarily and there are clear commercial reasons why this wouldn't go down well for a product thats being sold via third parties as well as from Google directly. And if the courier is struggling to keep up then its probably Google's fault for apparently giving regional exclusivity to any single company. After all, the likes of Amazon seem to cope quite well using multiple couriers and getting large volume launches of items out on time.
And certainly the communication side of things could've been alot better done than it has been, not to mention the customer services element for those who tried unsuccessfully to can pre-orders a week or more ago.
Isn't this what that OTHER thread is for?
ikn0wagh0st said:
Stop whining.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
infamousjax said:
awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
Click to expand...
Click to collapse
Can't tell if trolls or just stupid.
Did either of you even read the OP? He had an extremely valid point. We paid for required two-day shipping, supposedly in an effort to receive our products on or before the day everyone else could receive theirs. Of course this was not guaranteed by Google, but the fact that it didn't happen makes it unlikely that I'll ever preorder another Google product unless they adapt the same philosophy used elsewhere, like Amazon and Apple.
I followed the rumors since the 370T, preordered within minutes of availability, paid extra for mandatory expedited shipping, and it's finally being delivered tonight. Folks simply wandered into stores last week and picked theirs up. That's not how it should work. I'm not whining - I just believe Google should handle things differently in the future.
infamousjax said:
awww big baby didnt get his shiny nexus 7 before everyone else *cries*.
Wah. get over it.
Click to expand...
Click to collapse
That's not my point as Jiggavolt has also explained. I would gladly have paid $5 or $10 shipping to get 3-week shipping rather than the 2-day shipping. But since we were required to purchase $20 (Canadian) 2-day shipping (which turned out to NOT be 2-DAY shipping AT ALL), I think it's fair to say that I feel a little cheated. Beyond that, there are implicit expectations that have not really been followed through or at least communicated. Even a simple apology to say that they were a bit slow would satisfy me.
_MetalHead_ said:
Isn't this what that OTHER thread is for?
Click to expand...
Click to collapse
No, I'm seeking an avenue to communicate discontent with Google in a collective way.
ibopm said:
No, I'm seeking an avenue to communicate discontent with Google in a collective way.
Click to expand...
Click to collapse
Ha! Since you stated that so eloquently, I just can't argue with it
Yeah, I could see being upset, actually. I ended up just calling all of the Gamestop stores within 15 miles (probably 6 of them) before I found one that had one in stock.
I would be angry too, but mainly about the 2 day shipping issue. However, I believe that UPS is at fault here if they cannot deliver within two days, not Google. I did not want to pay for shipping so I picked mine up at Staples on Sunday.
It's easy. Next time Google comes out with another device. DO NOT ORDER FROM THE PLAY STORE no matter what they say. You will get PLAYED again. They named it the PLAY store for a reason.
In my mind, Google has botched the entire process from start to finish.
1. Mystery specs - for the longest time, nobody could figure out if it had MHL or HDMI out, USB OTG, external storage, etc. Even media sites were conflicted on these features.
2. Saying that it will only be available on the Played store when it wasn't.
3. Shipping to retailers FIRST before fulfilling their own pre-orders hoping that retailers will hold them for an unspecified amount of time.
4. Shipping devices in no discernible order (FIFO, LIFO), etc.
5. Shipping 8GB orders first before 16GB, and then 16GB before those that also bundled a case with it.
6. 2 day shipping questionable... existing posted screenshots showing estimated time of delivery of 4+ days confirms this.
7. Canada gets brown back and US gets black back. WTF?
8. No able to cancel orders and no response from e-mails (at least for emails from Canada).
9. No specific launch date except mid-July. It's mid-July already, and some haven't even seen movement on their orders.
10. No explanation from Google over this fiasco.
The only redeeming feature was the price.
I don't know if this is Asus' fault or not, but Google is to blame. I think what Google should have done is hold shipping to retailers until they fulfilled their own Played store pre-orders first. None of this "everyone gets it at the same time" crap... WE OBVIOUSLY DIDN'T ORDER IT AT THE SAME TIME, so why go this route? If retailers don't have stock to sell, they can't sell it. However, if they do and it is taking up space, you can bet somebody is going to break the rule... esp. when there is no specific date to sell it.
The Played store is the premiere store for buying google branded devices. Google should make sure that when you order from there, you are at least guaranteed to get it the same time, if not earlier, than all other retailers at launch. Otherwise it is pointless to pay shipping when you could just walk to your local B&M and buy it right away for the same price - minus shipping. As it stands now, you would be a fool to order from the played store for the next device no matter how exclusive it will be.
The next time around, not ordering devices from the played store will be a good lesson for google.
If Steve Jobs were alive and this was an Apple product, he would have made it right by now. God rest his soul, he's probably laughing in his grave right now.
In the words of Justin Timberlake... Cry me a river.
I can't say I'm exactly thrilled over the situation. I found out Staples has them on the shelf right now. Meanwhile, I've received nothing from Google regarding my pre-order. No status update, no shipping notification, nothing. It stings a little bit to realize I'm paying more to get it later when you factor in the shipping cost... especially when I could have one within 5 minutes since Staples is just down the road...
I'm not exactly angry to go to war with Google over this, but this is definitely some serious food for thought for future purchases. I can't see myself possibly pre-ordering through Google again.
Anyone who pre-ordered with the expectation of receiving it before those who didn't pre-order, had the wrong expectations. I've been involved with many pre-orders and known of many many more. I've never seen one with that expectation.
However, you should expect to receive it on the generally available (GA) date. That's where this release broke down. Whether it's Google or Asus, it doesn't matter. The process failed.
However number 2. When I saw that pre-orders were paying for shipping and taxes, a flag went up for me. I decided to not pre-order as it would be cheaper for me to walk into a store and buy on the GA date. I saw little value in pre-ordering.
Hey guys just passing along my horror story from the Google Play Store. So I pre-ordered my Nex7 on June 29th cool, got it on July 17th. Opened it up and started charging it. It doesn't accept a charge from the included charger, or so I tried 3 other chargers no go, tried from my computer to the tablet and it lets me access the internal storage like it should but alas, no charging. Factory reset no go, long story short I'm not a Android noob my any means and tried everything because honestly who wants to mail back their new toy? Called support waited on hold for a little over an hour which was expected because I'm sure a ton of people were calling asking where theirs as at so it is what it is. So it gets sent to the "Internal" team for RMA and exchange and they will Email me my UPS stuff. So 4 days later I get the email (July 21st) and I ship it back on the following Monday (July 23rd) and order the new one the same day which the pre-authorized my card for the 249.99 in case I never send back my original makes sense ok. Normally the new one is mailed out in 3 days or so. So Thursday (July 26th) rolls around and Google gets my old tablet and mine still hasn't shipped. So finally on Monday (July 29th) I call to ask if something is wrong or whatever because I still haven't seen anything on my replacement tablet and I get the explanation of it's "Stuck" and the "Internal" team is looking into it. So at that point I'm curious what stuck actually is? I've sent in my old one and it was received and I've ordered my new one with was pre-authorized. She didn't know but assured me I'd get an email VERY soon on it. So fast forward to today (August 13th) I've called once a week to inquire about it and I'm still being polite about it because I've had to work customer service when I was younger and I know these poor people get freaked out on by tons of callers even though they didn't do anything wrong. Today I was told that apparently the ENTIRE internal team was in a meeting until noon today (Right?) and the CSR I talked to today would personally talk to a few of them because it's been 3 weeks since I put in my order for a replacement and it SHOULD take roughly 3 day (I'm not holding my breath).
So basically I'm failing to see the problem here. They received my old one, they've charged me for a new one, but it hasn't been sent. I'm not understanding why it takes 3 weeks to solve this problem on my it's "Stuck" when it should take about 30 seconds to look at my account and see everything is as it should be and send the new one.
On a side note I never activated it on my account so it's not like there's a $20 credit they're trying to sort out or anything it's all about as strait forward of an exchange as you can get. I've already purchased a Nexus 7 from Sams Club (Before mine ever came in the mail) and this one was suppose to be for my girl friend and now she's mad because she loves mine and wants her own. I doubt even if this gets resolved today I'll ever buy from them again and if it doesn't get resolved I guess I'll return it and drive 10 minutes to Walmart and buy one.
Sorry if it seems like a rant but I figured I'd just share my current experience with the Play Store.
why not just ask google for a refund and buy it locally?
neotekz said:
why not just ask google for a refund and buy it locally?
Click to expand...
Click to collapse
he'll wait a long, long time for his money back if he does that. Day 15(in terms of business/working days) since i refused delivery of my tablet and still no refund in sight.
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
Click to expand...
Click to collapse
Rofl I love your messages
neotekz said:
why not just ask google for a refund and buy it locally?
Click to expand...
Click to collapse
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
Clienterror said:
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
Click to expand...
Click to collapse
I'm not super stressed about it, but having £168 of my money taken away from me for almost a month, for an item i technically never even received is beyond a joke really.
I refused my order from the Play Store as instructed by Google when they wouldn't let me cancel. A month on and I'm still waiting for my refund.
Sent from my Nexus 7 using Tapatalk 2
haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
Click to expand...
Click to collapse
Where did you get a summary of your inquires like that? I would love to see mine.
I have been waiting since July 24 for my refund I phone them and they don't seem bothered what a bunch of jokers google you are the worse company of 2012 in my books.
maw230 said:
Where did you get a summary of your inquires like that? I would love to see mine.
Click to expand...
Click to collapse
It's the Google Wallet transaction page.
I had a very similar experience with Logitech, and after I sent a formal written complaint they sent me a free G700 gaming mouse ($100 value).
I'd recommend actually reaching out to Google in a formal and professional manner. See if you can find the email address for a customer service member, or someone a little higher up the food chain.
Simple question: Should Google re-implement the pre-order system?
Hopefully some "people of power" within Google will look at the stats generated from this Poll, and adjust their game plan accordingly.
I personally think the pre-order system is the only way to conduct sales on a Lunch date of a high-demand new product for a several reasons, some of them being:
a) Allows both the Manufacturer and/or Google to accurately gauge the market demand prior to launch, and thus create/plan stock accordingly.
b) Allows accurate shipping times to be predicted based on the volume of orders, rather than playing a "guessing game".
c) Allows a specific amount of Launch Date devices to be in stock to at least meet the demand of some of the "on the day purchases", while still achieving the "sold out effect" marketing scheme, if they want.
d) Consumers are more comfortable being informed with expected wait times for orders; comfortable with the fact that the device is already on pre-order (now it's in the hands of Google to roll out the devices). AND consumers don't have to keep checking a website in order to find out if it's available again or not.
The bottom line is: The pre-order system is a more professional and organized approach to selling a high demand item, from only one online source.
Furthermore, I think that Google Play should start taking orders now for the re-stock of Nexus devices, so that even if it has to put on back-order, at least the consumer knows they're in-line/queue for the device, when it becomes available, no more frequent and unnecessary effort in consistently checking back.
I would prefer it would over refreshing lots
Sent from my HTC EVO 3D X515m using xda premium
google could care less about the stats from an xda post... we comprise of probably less than 0.01% of the buying market for the n4
I think they should!. Thing is.... Pre ordering gives us as the consumer the option to give interest and thus giving Google the information needed to generate a general clue as of demand. At the moment, the only demand they can calculate is site activities.
As its been mentioned all over this forum, both here in the UK & Internationally. Google, has really shown themselves to be very amateurish on how they have conducted there orders and allowing the customer to show interest in purchasing there products.
Poorly managed I hear you ask?!... Its been a complete embarrassment for such a big company!.
Sent from my LG-P990 using xda premium
Lock up peoples money before every delivering a phone? Of course they should. It's a good business model
nba1341 said:
Lock up peoples money before every delivering a phone? Of course they should. It's a good business model
Click to expand...
Click to collapse
Well if you want the device, you want the device. You're going to pay either now or later, doesn't make a different.
Better to be informed and secure that your device is on order and not "up in the air".
norazi said:
google could care less about the stats from an xda post... we comprise of probably less than 0.01% of the buying market for the n4
Click to expand...
Click to collapse
dont know about that. they dont even advertise. most people i know dont even know google makes devices. for that matter android lmao. i bet most of the buyers were from xda such as myself
Except that it is not legal to sell something a product that you do not have in hand.
---------- Post added at 03:07 PM ---------- Previous post was at 03:06 PM ----------
Oh ya xda website during launch was almost crashing and not Google huh?..... didn't know xda had better servers.
nba1341 said:
Lock up peoples money before every delivering a phone? Of course they should. It's a good business model
Click to expand...
Click to collapse
For something like nexus 4 I would definitely put down my money even it was 6 months before shipping.
It should make a eu play store devices... thre are no custom between states in europe, why is only in 5 countries ._.
There was problems when they did preordering before however there was only really 2 problems they needed to fix rather than abandoning preorders completely.
First the problem with the nexus 7 was that as orders came in it didn't change the estimated delivery timescale. If the site updates the estimate even if it gets to be weeks at least you know what to be expect. How hard is it to say we have x thousand for release, y thousand a week later and update the estimate accordingly as ordered are placed.
Secondly the other problem was they ended up sending out newly placed orders immediately while seeming to forget about those that preordered. This is something that should have been fixed quite easily by simply fulfilling orders in the correct order.
I agree that if they did preordering properly it would be better than the current system.
Sent from my Nexus 7 using Tapatalk 2
gbroon said:
There was problems when they did preordering before however there was only really 2 problems they needed to fix rather than abandoning preorders completely.
First the problem with the nexus 7 was that as orders came in it didn't change the estimated delivery timescale. If the site updates the estimate even if it gets to be weeks at least you know what to be expect. How hard is it to say we have x thousand for release, y thousand a week later and update the estimate accordingly as ordered are placed.
Secondly the other problem was they ended up sending out newly placed orders immediately while seeming to forget about those that preordered. This is something that should have been fixed quite easily by simply fulfilling orders in the correct order.
I agree that if they did preordering properly it would be better than the current system.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I love how your solution solving procedure is the solution itself... lol
How did you come up with 4? 4.
Over 90% so far agree that they should re-implement pre-ordering. Good stats so far
MatAuc12 said:
Except that it is not legal to sell something a product that you do not have in hand.
Click to expand...
Click to collapse
Haha says who?
Honestly, I would vote that Google leave the ordering/shipping business all together. They can still make great devices, but launch after launch, Google has proved that they just can't get a clue. If Amazon.com can give me free two day shipping on a 15 pound medicine ball and charge me $30, I think that Google should be able to successfully launch 5, yes 5 new products at the same time. And remember, this is not the first F'd up launch. Pre-orders for the N7 didn't go so well either.
Personally, I will stay with the Nexus line far into the future, however, no longer will I be purchasing from Google directly.
And PS, their ordering web site look like it is from 10 years ago, doesn't provide barely any useful information, and sometimes doesn't even get updated until after the even has happened (IE, someone receives and order even though their order says "Pending"). This is from the same company that created an app that can zoom all over the world and show us down to 100 feet what a street in, say, China, looks like.
Nah screw that. I like instant gratification, and want my stuff as soon as its announces.
plinkous said:
Haha says who?
Click to expand...
Click to collapse
Someone who knows more than you apparently.
BakaPhoenix said:
It should make a eu play store devices... thre are no custom between states in europe, why is only in 5 countries ._.
Click to expand...
Click to collapse
I think google likes EU custumores buy million of Apple devices. And Apple thanks.
Google = :angel:
Google royally screwed up the launch, everyone can agree with that. Google should implement a preorder system and like you said allowed people to secure their place in line.
Even Apple allows people to do that via carriers (Rogers in Canada allowed people to pre-order). Looks like there's a lot Google needs to learn before they get this right as their Nexus 7 launch wasn't that good in the first place.
deltatux
deltatux said:
Google royally screwed up the launch, everyone can agree with that. Google should implement a preorder system and like you said allowed people to secure their place in line.
Even Apple allows people to do that via carriers (Rogers in Canada allowed people to pre-order). Looks like there's a lot Google needs to learn before they get this right as their Nexus 7 launch wasn't that good in the first place.
deltatux
Click to expand...
Click to collapse
Agreed.
Dear all
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Sorry again.
Dan
Click to expand...
Click to collapse
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
erosgulo said:
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
Click to expand...
Click to collapse
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
Click to expand...
Click to collapse
granted, some people are drama queens, but there are many people who still haven't received their order from Nov 13, and don't forget all the backordered folks from the initial release. Still there's some 1-2 weekers who have not received shipping emails. There's also the issue of ppl not receiving their devices in proportion to their order time. Furthermore, he's also apologizing about their lack of communication, which was another issue.
Also, providing an example of a greater failure doesn't justify this one haha.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
Click to expand...
Click to collapse
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
WHAT???!!! AN APOLOGY FOR LATE SHIPPING???!!! WHO CARES! FK HIM AND HIS APOLOGY!!!!
Where's an apology for USB/OTG and all the hardware issues??? Who needs an apology, recall this phone and start over again. They need to be hit where it hurts, in the wallet. Apologies don't hurt them financially. Fk that.
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
yahoowizard said:
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
Click to expand...
Click to collapse
I wonder if/when google will bring the nexus line to motorola if we'll see an actual big player rise in the smartphone world. I imagine if google put in an actual real solitary effort into the nexus line (instead of these half assed cooperative efforts) and advertised its product well, we would see a legitimate competitor in the smartphone market. There is some money to be made with the rise of android in the past year. I hope google will consider augmenting its objectives for the nexus line in the near future.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
Click to expand...
Click to collapse
What mess? Lol too funny
Sent from my Nexus 4 using Tapatalk 2
estallings15 said:
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Because people like posting =)
Not to mention people ordering later than others but still get their phones shipped sooner...
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
The only mistake???
Pfft.
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
I find it hard to believe how cynical everyone is. I had a few issues as well with Google, but I called and talked through it all. I know some of the customer service representatives are a little clueless, but those who have't got their device yet, probably could have done something about it. Also, Google is new to this game, you can't expect everything to be perfect their first try.
And yes I know they've sold devices before, I have purchased almost all of them, but I don't believe they have ever had such a high demand.
Just relax and enjoy the holidays.
munchy_cool said:
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
Click to expand...
Click to collapse
Ermmm... what's with that announcement? Did not correctly estimate sandy schedule?
biffsmash said:
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
Click to expand...
Click to collapse
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
I do not see LG getting another Nexus after this.
Sent from my Nexus 4
bass++ said:
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
Click to expand...
Click to collapse
The preorders would run out as fast as orders, so you still won't be happy. Preorders don't magically speed up production.
No company on this earth has an infinite supply chain flexibility. Or they are grossly mismanaged. I don't see how it is a failure.
I do not see LG getting another Nexus after this.
Click to expand...
Click to collapse
Dunno, I suppose LG probably won't even bid for another nexus. And the next OEM will be Compal, ZTE, Huawei or something.
Or even Motorola, like "dear OEMs, if you don't elect supplying us with a new platform, Motorola will. This is not a threat, we repeat, this is not a threat!"
---------- Post added at 03:10 PM ---------- Previous post was at 03:02 PM ----------
vanmarek said:
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
Click to expand...
Click to collapse
There woudn't be any supply problems, sleepless nights and anxiety So el goog wouldn't fail and everyone would be happy
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
neim81094 said:
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
Click to expand...
Click to collapse
What bugs are these that require new devices?