nokia lumia 920 problem - Windows Phone 8 Q&A, Help & Troubleshooting

hi everyone.
Hope you can help me with a problem i have: i recently got a lumia 920 on EE network in UK. My SIM works fine on my previous handset(galaxy nexus) but when i insert it on the lumia,i get the message : no service and the phone keeps rebooting all the time its definetly not a SIM prob cause its working in an older mobile.
Any ideas? Is it a software problem or should i return the handset? If i turn it on without a sim i get to the wind 8 start up screen without problem.
Thx for your help in advance

Probably a dodgy phone or SIM, get a replacement
http://discussions.nokia.com/t5/Nok...diately-constantly-resets-reboots/m-p/1612134

Thx a lot m8! I actually managed to solve the problem through theses forums that u linked.now my handset is working properly at 4g (for nowvat least)

Glad it is sorted. It's a bizarre problem.

gilesjuk said:
Glad it is sorted. It's a bizarre problem.
Click to expand...
Click to collapse
Would you care to share on how your bizarre problem is resolved. I am having problem with my 920 also.

Would like an answer for how this was resolved as well.

Related

Plz Help...Seriouz Problem with SIM not taking network

I have posted this problem in Kaiser Upgrading but got only one reply that didnt work either, so posting here too, as i get very few views there, so assuming such problems are better put here... reposting it here.
*************************************************************
Hi all!
My Tilt is having a weird problem, which started all of a sudden on 7th morning.
No matter how muchever i try, the phone radio does not connect to my Mobile Network. It keeps saying "searching....." till eternity.
I was using Dutty's V4 + 1.27.12.32 radio.
All was working fine till today early morning. Around 10 am i try to connect to gprs, and i am not able to, then i do a soft reset, and then i see that my phone cannot connect to my mobile network at all. My mobile network is AIRTEL, in India. The phone keeps saying "searching..." and never stops that and hence now i am not connected to my network.
I have flashed different radio roms since morning - .17, .11, .32 again but no luck. Then i reflashed it with Schaps latest 4.33 rom (wm6), but still no result.
Then i thought maybe my sim is bad, and so i put my wife's Vodafone sim, and that worked! (Vodafone works on a different band than Airtel. this i know coz i have a SonyEricsson Mobile handset 3g-enabled of "3" from australia which works only with Vodafone in India, and not with any other network)
Then i put my sim back and it doesnt work again. While my sim is working perfect in my wife's iPhone.
can someone please help me in this, and tell me what i can do?
i wonder if the phone is somehow network locked or something like that ?
i sure did HARDSPL when i first got the TILT one month back. I have also tried flashing with WM6.1 and its respective radios, but with no success.
Please suggest what can i do to get it back up. Its really strange as its been working perfect till morning 8am.
Thanks a lot guys!
I'd go get a new SIM card and test from there.
did you try checking the phone settings to see if anything there might be the cause of the problem? there is the ability to select/override band selection in the phone settings, along with other things you can try to change.
Thanks to you, Grizzley & Somynex...
1. I did get a new simcard and still its unsuccessful.
2. Yes i tried changing the phone settings for changing the BAND, and there seems to be a problem on one of the bands.
VODAFONE works on the 800 band in india. and AIRTEL works on the other one, which is not working...
any other solutions please???
!BUMP!
Anyone got any idea on this? Please help me guys! please advise me what i can do to get it back...
COuld it be a hardware related problem?
!BUMP!
Please help guys, still looking for a solution for this problem... my fone is lying dead like this!

your sim card does not allow connection to this network

My HTC Incredible S signal bar got cross and mobile say out service area.
When I manually try to select network it says 'sim card does not allow connection to this network'
I have installed 3,4 ROMs but same issue, tried different radios but same issue.
Also tried *#*#4636#*#* thing, turned off then on radio many times but no use.
Any help will be highly appreciated!
One thing to note is that I can connect GPRS/ EDGE and browse normally without any issue still it shows no signal, but when try to make a call it says out of service area.
Also when phone restarts it locks on to network showing signals. but as soon as i make call signals are lost.
Awaiting help..
have u put the back part (the part which u seperate the phone to remove the battery) together firmly? that happened to me and as soon as i clicked the case together it worked!
Sent from my HTC Incredible S using xda premium
Back cover is securely fixed, I have also cleaned the contacts of phone to back cover but still the same problem
awaiting help..
umartariq said:
My HTC Incredible S signal bar got cross and mobile say out service area.
When I manually try to select network it says 'sim card does not allow connection to this network'
I have installed 3,4 ROMs but same issue, tried different radios but same issue.
Also tried *#*#4636#*#* thing, turned off then on radio many times but no use.
Any help will be highly appreciated!
One thing to note is that I can connect GPRS/ EDGE and browse normally without any issue still it shows no signal, but when try to make a call it says out of service area.
Also when phone restarts it locks on to network showing signals. but as soon as i make call signals are lost.
Awaiting help..
Click to expand...
Click to collapse
Are you sure you have a SIM unlocked IncS? Sounds like it may be SIM locked.
tpbklake said:
Are you sure you have a SIM unlocked IncS? Sounds like it may be SIM locked.
Click to expand...
Click to collapse
+1 But I've never seen this before or else I'd help you out.
Sent from my Incredible S using xda premium
Sim card might have issues. Have you tried another one or sim in another phone?
Nonverbose said:
Sim card might have issues. Have you tried another one or sim in another phone?
Click to expand...
Click to collapse
I agree with this. I had this problem when i had to swap SIMs due to a plan change. Got a DOA SIM resulting in this guy's same symptoms.
itsbeertimenow said:
+1 But I've never seen this before or else I'd help you out.
Sent from my Incredible S using xda premium
Click to expand...
Click to collapse
Thank you all for the replies, BUT I have tried all 5 carriers available in my country. The behavior is same for all SIMs. I bought unlocked Inc S. There is no doubt that it is locked because this strange behavior occurred suddenly when i was using my phone as usual. No new application / ROM or anything else was installed. It just suddenly started this behavior.
I think I have to send my device to HTC. At first I was trying to resolve the issue with help of you guys because it has no warranty. I have to pay for all the repair costs.
Anyway please keep me updated if any solution is available.
I'll too inform when my phone gets repaired that what was the issue, which might help some one suffering from same problem.
Thanks!
hmm probably u shuld restore to stock b4 sending to HTC! better chance of fixing it?
Follow this guide!
http://forum.xda-developers.com/showthread.php?t=1359555
SOLVED
thank you all for the support
problem was that TELECOM REGULATORY AUTHORITY of our country blocked the set due to some misunderstanding, which was unlocked by them.
umartariq said:
thank you all for the support
problem was that TELECOM REGULATORY AUTHORITY of our country blocked the set due to some misunderstanding, which was unlocked by them.
Click to expand...
Click to collapse
HI
I have exactly the same problem than you
can you explain me how you solve it ?
Regards,
umartariq said:
I think I have to send my device to HTC. At first I was trying to resolve the issue with help of you guys because it has no warranty. I have to pay for all the repair costs.
Anyway please keep me updated if any solution is available.
I'll too inform when my phone gets repaired that what was the issue, which might help some one suffering from same problem.
Thanks!
Click to expand...
Click to collapse
so what was it?
---------- Post added at 05:44 AM ---------- Previous post was at 05:36 AM ----------
umartariq said:
thank you all for the support
problem was that TELECOM REGULATORY AUTHORITY of our country blocked the set due to some misunderstanding, which was unlocked by them.
Click to expand...
Click to collapse
what do you mean? so it was blocked by IMEI?
[Q][HELP] No Service after S-OFF & ROM installation
Hi,
I have a similar problem. My sister just bought a gently used Canadian Incredible S. It was unlocked and working fine on her carrier, Fido, but was running Gingerbread. Since the carrier doesn't offer this model, I decided to root it and install a custom ROM. I tried following THIS guide, but I rapidly ran into problems. I have to say it was my first time. First, the dev unlock failed with a simple "[ERR] Command error!!!" in fastboot. I did a search and finally realised my HBOOT was already at 1.13.0000 and that it was impossible to dev unlock. I also read that S-OFF was equivalent so I skipped the unlock and tried to flash the recovery, but that failed too. Then, I decided to skip Nonverbose's script and the RUU and use Revolutionary to S-OFF and install the recovery software. That worked so I installed Superuser, the ViperVIVO 1.3.0 ROM and did all the wipes. The phone works fine but it doesn't pick any signal. I flashed a new radio, the 11M, redid the APN settings and changed to WCDMA only with the secret code, but nothing works. I finally restored to the Gingerbread backup, but there still is no service. Any help would be greatly appreciated to understand and fix the problem.
Thank you!

Emergency call only after updating to jb

Well the title says it all, my razr I came with ICS (claro Argentina) flashed RT br 4.1.2 (more precisely 9.8.2I-50_SML-20_Retail_BR_SIGNED_SLATAMUnlk_USASMI01RETBRLA01D.0R_CFC_fb.xml) and, everything works fine (3g navigation included) but I can't make calls or send sms messages, I tested the sim on other phones, and it works ok, did a factory reset, and the same.. any ideas? it seems also that I can't go back to my original rom...
Well, if anyone reading this, it solved by himself, I guess it was an issue with my operator, and it didn't have anything to do with the flashing
YaPeL said:
Well, if anyone reading this, it solved by himself, I guess it was an issue with my operator, and it didn't have anything to do with the flashing
Click to expand...
Click to collapse
But did you do anything? How long did it take? I have the same problem and it's driving me crazy!!!
It's been like this for more than a week now.
bighi said:
But how did you fix it? I have the same problem and it's driving me crazy!!!
Click to expand...
Click to collapse
I did nothing, but let me recapitulate :
-My razr i arrived, but without the micro sim
-I cut my sim into a microsim, used for a couple of hours fine, updated to jb, EC only
-The sim worked fine on my older phone
-The next day in the morning the micro sim arrived, put it on my razr i, emergency calls only, switched to my old sim aaaand magically, it started working.
And thats it.
You should go to your company operator.

[Q] Call reception problem with one phone number

She's using a Samsung Galaxy SIII, I'm using the HTC One.
We're on the same mobile network. Both of us don't have a problem with calls to/from other people; Problem happens when we call each other.
Problem: She can hear me well, but I can't hear her most of the time.
Thanks in advance for your help!
I already called up our network provider regarding this, and they've never encountered an issue like this before.
They just advised for me to try using a different phone... Couldn't believe that.
jndo10116222 said:
I already called up our network provider regarding this, and they've never encountered an issue like this before.
They just advised for me to try using a different phone... Couldn't believe that.
Click to expand...
Click to collapse
I had this very same problem, it appeared that I had blocked my girlfriend. Even though I hadn't, I could call other people they could call me and so on, nothing wrong with my girls handset either.
When I tried to call from a different handset, the problem persisted hinting at a network issue.
Got issued a new sim and it started working again.
SPK with the network again and see if you can get one sent out.
Could be that its something else too, so problem solve before you get a new sim.
Sent from my HTC One using xda premium
dladz said:
I had this very same problem, it appeared that I had blocked my girlfriend. Even though I hadn't, I could call other people they could call me and so on, nothing wrong with my girls handset either.
When I tried to call from a different handset, the problem persisted hinting at a network issue.
Got issued a new sim and it started working again.
SPK with the network again and see if you can get one sent out.
Could be that its something else too, so problem solve before you get a new sim.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Still unresolved, but thanks for your suggestion.
I was already issued a new LTE sim, but the problem still persists.
jndo10116222 said:
Still unresolved, but thanks for your suggestion.
I was already issued a new LTE sim, but the problem still persists.
Click to expand...
Click to collapse
Then try the sim in a new / different phone
Go back to stock and see if the problem persists.
If all else fails, return your phone.
dladz said:
Then try the sim in a new / different phone
Go back to stock and see if the problem persists.
If all else fails, return your phone.
Click to expand...
Click to collapse
I asked her to switch phones, and our call works perfectly fine.
Could be a problem in her microphone placement
Thanks for your help guys

Unknown caller

Hi.
Just got the phone and I have a problem.
I'm currently on EE UK and everytime someone rings me, instead of the name/number I get "unknown caller".
Tried with a Vodafone SIM card, no problem, names and numbers show up.
Contacted EE, they did some checks on their end, apparently everything is fine.
Also contacted red magic today, waiting to get an answer.
Any idea?
Hey , Yesterday Same Problem , but easy solution.
Go to dialer and Insert this number: *30#
Now its working properly.
florian-m19 said:
Hey , Yesterday Same Problem , but easy solution.
Go to dialer and Insert this number: *30#
Now its working properly.
Click to expand...
Click to collapse
Unfortunately, in my case I only get an error message: "Incoming caller ID Connection problem or invalid MMI code (0)".
Thanks for the suggestion anyway.
Yea i get This message also. But then IT works.
Not in my case, unfortunately...
Hmm i think it was just temporary on mine haha, now i get the whole time the unknown caller issue..
Sorry to hear that.
I got in contact with Nubia, they are investigating now.
Still investigating after 2 days..
Hi I'm getting the same problem did anyone found the solution?
Shishir10 said:
Hi I'm getting the same problem did anyone found the solution?
Click to expand...
Click to collapse
Nothing yet.
It seems to depend on the operator, for example I get no caller ID on EE, but it's fine on Vodafone...
Nubia support is sooooo slow!
I am using o2 , when I called my network provider they said everything seems to be okay. I tried the Sim card on my previous phone s8, it was functioning properly but not on redmagic. Still don't know, if its because of network provider or Nubia. This is really weird.
Same on EE, nothing wrong on their end...
So, basically the same problem on O2.
That's sad, I think I'll just return it, not worth the hustle.
Nightpwish said:
Same on EE, nothing wrong on their end...
So, basically the same problem on O2.
That's sad, I think I'll just return it, not worth the hustle.
Click to expand...
Click to collapse
This is the solution.
Nightpwish said:
Same on EE, nothing wrong on their end...
So, basically the same problem on O2.
That's sad, I think I'll just return it, not worth the hustle.
Click to expand...
Click to collapse
Does voLTE and WiFi Calling work on EE do you know?
gazm1990 said:
Does voLTE and WiFi Calling work on EE do you know?
Click to expand...
Click to collapse
Nope.
florian-m19 said:
This is the solution.
Click to expand...
Click to collapse
I could kiss you now .
Thank you, problem solved.
Nightpwish said:
I could kiss you now .
Thank you, problem solved.
Click to expand...
Click to collapse
No problem
Hello, boys! I also have a problem, when I get something on social networks I do not get notifications ,just when I go into applications then i get then message.
Hi, @NaiKon1991
Go to Settings/System/Advanced and disable "deep process clean".
It should sort it out.
Thanks, it works

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