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Ordering From UK Clove

ok can someone please tell me what kind of duties you pay when u order from clove from the uk to usa? i want to know should i order there or order from expansys usa. expansys usa is charging like 940 for the unit where as clove uk with the conversion rate is about 760
thanks

u pay the straight price and shipping only.

I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.

My shipment was delayed by 1-2 days since they required some additional confirmation of my shipping address in the US (another complication was I was shipping to WORK, different from my billing address!)
I emailed them asking about my order, at which point they said 'oh yea we require some additional infor since you're a "first time customer"', so I sent them a copy of a random bill, and a copy of the top of my paystub (since it had my work address on it -- they didn't ask for this). Said I was good to go and they shipped it later that day...
however I anticipated receiving (via DHL) this afternoon -- tracking now says its "on hold" -- I called DHL, and the phone did not clear customs. Apparently DHL did not add it to the cargo manifest so it was not cleared while in the air. Plane lands, they unload, have no record of customs clearance so they hold it. I had to send DHL a copy of my 1040, and apparently they do customs clearing late at night, which means my X1 is hanging out in Ohio right now (I'm in ATL); hopefully it gets moving, and FAST, once they clear it. But they said that could take 1-2 business days.
I am going to NYC on Wednesday, I REALLLLY want the X1 before then (you know, Google Maps n stuff )
But the Clove price was GREAT! Anticpated paying much more, especially considering other retailers are listing in the 8-900s+, where I thought I would have to be paying...

abdul.aziz said:
I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.
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I ordered from Clove and they were awesome. Excellent communication, great price and delivered as promised. They notified me ahead of time about the credit card verification process (which is a good thing) so that didn't slow my order down. Other than that catch ordering through them, it was a smooth, easy transaction.
I ordered back at the beginning of October and didn't ship immediately so I can't comment on the processing time to ship for in stock items. However, I got an email on 10/20 saying my X1 would ship on 10/27 and they were right on. Also, my card was not charged until it was shipped.
Bottom line, I'd highly recommend them on price, service and quality. Not to mention super fast DHL 2 day shipping from the UK (for impatient people like me).
Hope that helps

Clove was perfect. i had preorders on two other sites that were selling for $950-1000. 425 L + 37 L shipping = 462 L total. In USD, it translated to $739.77. $250+ cheaper than mobileplanet (expansys) or mobilecityonline.
ordered on oct 22nd. received an e-mail on friday the 24th regarding incoming inventory and authorization of credit card, shipped out monday morning the 27th, and received the 29th of wednesday in CT.
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?

SCtud said:
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?
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I noticed there was no seal too but completely forgot about it when I saw the X1, lol. It looked like they threw in a couple little fliers/ads for software and accessories so maybe that's why.

nice i wanted to know this also given that i was thinkin about ordering from clove also so how much in total were you goes getting them and what kinda shipping did you pay and get overnight? 2 day

read my post? it's all answered there.

I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...

I ordered from Clove, UK.
1. I ordered it last Sat online (before the stock dried up )
2. Called early Monday and had some trouble trying to get my Credit card company to give Clove the authorization number (Clove needs it to verify buyer but my CC company doesn't allow distribution to anyone. Finally, Clove just sent it out anyway). I got it WED!!!! No issues with Customs, etc.
3. I paid $712 for the phone (unbranded/unlocked) and 2 Day DHL shipping (which is almost $300 less than other competitors). It was a retail version and brand new.
4.. Their customer service was outstanding, really tried to help me get this phone. They shipped within hours of CC authorization and approval. I got Tracking Number within hours also. They if anything, are too cautious (thats a good thing) with their verification of orders.
HIGHLY RECOMMEND, VERY HONEST SELLER.

neur0x said:
I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...
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I ordered on the 27th of October (I think you meant 27th as well) and haven't gotten any email update yet. Which worries me because now I have to wait as well....uugggh.. Feel like ordering somewhere else then but they say patience is a virtue... T_T
EDIT: As far as a company I ordered from them my Touch Pro back in August and had no issues with the service. Just wish the x1 was more widely available.

Clove The Best !!
I ordered my X1 on friday 10/24, had to call cc company to verify purchase.
received my phone yesterday 10/29.
excellent company and customer service !!
Cost $ 765 with DHL international.
Highly recommended !!
much better than Expansys who tried to charge me $965 for the phone, then tried to tell me that Clove is not a good company when i cancelled their order.
Cheers.

Did Clove tell you to call your CC company or did you do this on your own?

Clove sucks.
I pre-ordered on October 8th thinking that I was assured a unit. Sadly I was mistaken. On Tuesday I had sent an email wondering what had happened to my unit. They replied asking me to send them a recent credit report or transaction number from my credit card company. I choose to send the transaction number since it seemed a safer solution. After checking my credit history I was amazed to see that I was yet to be charged. I sent an email telling them I could not send a transaction number since no transaction was placed, and decided to fax them a credit report stating my address. A day later they emailed me and offered their condolences as they had sold out of Black units and said that the people who confirmed the security check first would receive them first as there was a lot of demand. I told them they had only sent me a security check after requesting information as to the whereabouts of my order. They of course told me all security checks emails were sent out on the same day. This is absolutly absurred.
So to clarify:
-I ordered on the 8th of October
-First batch came in on the 24th
-They sold out on 27th
-Received email for security check on 28th
-Sent security check on 29th (early in the morning)
-Declined first batch on 30th
-Promised (?) a unit on the next shipment, November 12th.
My question is how they can advertize a product for pre-order if they sell the units on a first come first serve basis. Their clumpsyness is unactable.

Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.

veloaudio said:
Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.
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So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?

+1 for Clove.
I ordered a TP back in August over a weekend, they processed the transaction on Monday (I sent them an email with the 6-digit transaction number for confirmation) and shipped it out same day. It missed the outbound DHL flight that night but was on its way the next day; had the TP in my hands by 11am Wednesday, west coast US.
For clarification, Clove needs you to confirm your CC only if you're a new customer. This is so that they don't end up exporting the phones to bad orders (black market, etc). As long as you've got your billing/shipping info all straight with your CC issuer (you might also call ahead to let them know to expect the charge in GB Pounds), there should be no major problems, except waiting for stock to arrive.

Bxsteez said:
So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?
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The guy was very vague and when I'd ask him to clarify he kept asking me how I wanted it shipped (Ground, 2 day, or Next Day)?!?! He made the statement that Expansys had 300 back orders (I would assume UK since the US store is still a preorder). He also said that they are supposed to get more next week but that the shipment wouldn't be enough to fill all the back orders. He was basically telling me that anyone in the US that ordered form the UK store really ordered from the US store (they would hand off the transaction to US). I should have hung up and called back when he said that because that is a lie.
Bottom line I don't know what the call really accomplished except that this guy was trying to scam me. I am inclined to believe the 300 back orders because of the demand for the phone. Take it with a grain of salt though.

I thought it was slightly strange that with all the demand for the silver one they had 100+ listed this morning. I'm going to call them and see if they actually have some in stock or if they are just lying.

[Q] Where to NOT buy white Note?

I can answer my own question... NOT FROM SIMPLYELECTRONICS.NET
Why?
Trying to deal with them has been harder than performing brain surgery in the dark with one hand tied behind my back.
Ordered a white Note on January 25th. They needed extra identity verification (aka the documents they need to defraud me a month from now). I order from B&H all the time with orders exceeding $2,000 without having to verify my identity.
Fine, I played their game, January 28th rolls around and it can't ship till next week because they are backed up. I tell them forget it, to cancel it, and I will get it from someone else who can do business professionally.
Between January 28-30. I have FOUR comfirmation email cancelling my order from TWO diff reps and from the
[email protected]
email. Now today, February 2, I receive an email that my order has shipped and here is your tracking number...
Scammers folks. Terrible customer service. Been sitting on the phone for ONE HOUR trying to talk to someone live....no one will pick up. No one is returning my emails. I just filed for fraud on my credit card, I will refuse the package when it arrives, telling you guys here, and also prepping my attorney for anything.
SimplyElectronics.net is not professional, not prompt, sketchy, involved in fraud throughout Europe, and by far the worst company I've ever dealt with.

I pretty much agree with you.
I ordered an HTC Flyer last August. It took about two weeks before they sent it out. The tracking code was emailed two days after shipping the parcel. And then DHL decided to f*ck up the delivery - returning the parcel to UK. After a month and a dozen emails I finally got my money back.
On November I noticed that they were selling the Flyer very cheap - around 330€ for the 3G model (here in Finland it's 700€) so I decided to order it again. A few days after the payment I was asked for identification which I sent immediately. Two days after this I was informed that ALL of the 3G Flyers were "damaged" during delivery and couldn't be sold. That's bull****. Another few weeks of waiting and I got my money back.
And then the Note. It took a week to send it, even though the web page says it will be shipped in 1-2 days. Eventually got my Note but it's an HK model and there was no pre-filled warranty card included. So no chance of a possible warranty service here then.
Simplyelectronics appears to have little to none physical stock - all they do is hunt cheap items, ship them to the UK and off to customers. If they advertise a price and run into problems and are unable to purchase the item for a cheap price, they come up with an excuse like the damaged boxes with the Flyer. Different camera forums have also reported similar behaviour.
I won't be purchasing anything from Simplyelectronics anymore.

@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...

mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
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Caps necessary?...ignorant

mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them...
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Because at that time they were one of the very few offering the white Note, and since they ship from UK I was able to avoid VAT.

I got mine from Expansys uk. I did have to verify my address but I haven't ordered from them before. Next day delivery though and I was very pleased.
Sent from my GT-N7000 using xda premium

Also ordered mine from eXpansys. Great support, friendly and quick staff. Also, even though online system told me estimated availability was 2-5 business days, I received my package overnight ... and we are talking international shipping!
I am in no way affiliated with eXpansys, nor do I receive monetary compensation for posting my experiences ;-) Just wanted to do a shout-out for awesome service.

UK shipping

I think we can all agree that the original "Play Store orders and shipping thread!" thread has gotten pretty out of hand.
I was lucky enough to have ordered the nexus 4 in the morning. And like most of you my play store thing says "Shipping estimate: November 15, 2012"
Has anyone actually received any tracking information?
Also I see that the payment went to somewhere in Ireland. According to a Google rep, all devices will be shipped from America but some people are thinking that it would come from Ireland. Can someone with some tracking info clear that up?
I see that some people have bought the nexus 4 early from the various places already from the UK, but let's keep this for play store purchases.
Let's see who's the first forum member to receive the device in the UK as well!
Thanks

At least if it did ship to the UK from the US it would justify the ludicrous shipping price for 2 day delivery.

antonusklesk said:
At least if it did ship to the UK from the US it would justify the ludicrous shipping price for 2 day delivery.
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When I ordered my Nexus 7 from the Play store that was also £9.99 and said two day shipping. In reality though, they were all sent next day.
I'm pretty sure that is what will happen with the N4's. At least, that's what I am hoping.

OriginalBilly said:
When I ordered my Nexus 7 from the Play store that was also £9.99 and said two day shipping. In reality though, they were all sent next day.
I'm pretty sure that is what will happen with the N4's. At least, that's what I am hoping.
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I thought this would be the case as if you go here http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789#GB it says that Google use TNT, who only have next day delivery options.
Yet if you go through the help section on a different page it says they use DHL who do have 2 day shipping http://support.google.com/googleplay/bin/answer.py?hl=en-GB&hlrm=en&answer=2715831
Complete miscommunication from Google for all of this, makes it really confusing for the customer.

antonusklesk said:
At least if it did ship to the UK from the US it would justify the ludicrous shipping price for 2 day delivery.
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It is quite ridiculous for a domestic shipment.

No shipping for me yet. And I really can't imagine them sending all devices from US, seems kinda silly. I think the money has to go each area's 'HQ' (in our case, Dublin) but I think it will be shipped from some random warehouse in the UK.
Sent from my Xperia Play using xda premium

Don't really think this needed a new thread. Google doesn't ship to the UK from the US. They pay a distribution company manage the processing/sending out of orders.

antonusklesk said:
I thought this would be the case as if you go here http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789#GB it says that Google use TNT, who only have next day delivery options.
Yet if you go through the help section on a different page it says they use DHL who do have 2 day shipping http://support.google.com/googleplay/bin/answer.py?hl=en-GB&hlrm=en&answer=2715831
Complete miscommunication from Google for all of this, makes it really confusing for the customer.
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Hmm that is confusing. On my order it says expected delivery 15th November, so hopefully it will arrive then or before.

Since all the nexus7 devices are shipped and returned to the UK there would be no reason for it to ship from the US. My nexus7 came from Ireland so my bet is it will be the same for the n4.

Purchased from:
Google Commerce Ltd
Gordon House, Barrow Street
Dublin 4
Ireland
GB 117 313 544

well if it looks like they're shipping from Ireland doesn't that mean that they should've atleast done some orders today by now? Did any of you get shipping details?

roughavoc said:
Purchased from:
Google Commerce Ltd
Gordon House, Barrow Street
Dublin 4
Ireland
GB 117 313 544
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That's just the registered office address. They will ship from a distribution companies warehouse somewhere in the uk

Higgsy said:
That's just the registered office address. They will ship from a distribution companies warehouse somewhere in the uk
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Oh ok, I wonder how TNT/whoever are going to handle shipping. I wont be in tomorrow, wonder if they will leave it outside my door for it to be stolen, give it to my neighbour or bring it to the DEPO which is a good 30min drive from me, and I dont drive ):

So are any of you expecting it tomorrow?

Why would it arrive tomorrow?
Have people had shipped notices yet?

Google operate their business out of Ireland for tax reasons, I think its exceptionally unlikely that they would also operate their stock and shipping from there.
http://www.bbc.co.uk/news/business-20288077 - Bottom of this article briefly mentions the reason behind the "Ireland" location.

Higgsy said:
Don't really think this needed a new thread. Google doesn't ship to the UK from the US. They pay a distribution company manage the processing/sending out of orders.
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You already have the answer here ^^^
Sent from my HTC One X using Tapatalk 2

I'm pretty sure it says estimated shipping date 15th...... I don't think anyone has received anything about shipping today...

Please continue this discussion here
UK thread - Contracts, rumours, information, etc.
Thanks
Closed

So Now The Waiting Begins - UK

Well I've pre-ordered My Note 4 From Clove UK & Now Just gotta sit back & wait till 13th October - Ahh well.
Anyone else joined the waiting game?
Ta

This is the third time a buy a Note from Clove, they require the payment a month in advance which is very weird they are very good in handeling customers but the note 3 was delivered a couple of days later last year vs other suppliers.

M_M_F said:
This is the third time a buy a Note from Clove, they require the payment a month in advance which is very weird they are very good in handling customers but the note 3 was delivered a couple of days later last year vs other suppliers.
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Presume this is so you are locked in, and don't get a chance to see what deals are about on release day, But at least you wont have all the problems of getting the phone on release day.

[/QUOTE] .....weird....
It's not weird at all, they are simply using YOUR money to buy the phone from their supplier which means they can do the entire transaction without any of their money involved. Cashflow is a real killer for phone sellers because they may have to find the money to buy over 2000 Note4's in just a few days which is a million pounds
Sent from my SM-N9005 using xda app-developers app

.....weird....
It's not weird at all, they are simply using YOUR money to buy the phone from their supplier which means they can do the entire transaction without any of their money involved. Cashflow is a real killer for phone sellers because they may have to find the money to buy over 2000 Note4's in just a few days which is a million pounds
Sent from my SM-N9005 using xda app-developers app[/QUOTE]
Did I say it was weird?
I don't think I did?

REALLY ANNOYING APP ...
Yes in the Android app you quote someone or reply & it applies it to the next post along, it's been like it for ages but I forget. I had to go to desktop site & edit it as no edit option in the app...

Pat. said:
REALLY ANNOYING APP ...
Yes in the Android app you quote someone or reply & it applies it to the next post along, it's been like it for ages but I forget. I had to go to desktop site & edit it as no edit option in the app...
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No Problem :good:

UK release date is 10-Oct
w w w.telegraph.co.uk/technology/samsung/11105074/Samsung-Galaxy-Note-4-gets-UK-launch-date.html

Finally! Now I just need to decide to buy offline or sign a contract with Vodafone as currently with Lycamobile with a uk15 plan

I thought that it was October 17th for the US?

ronaldheld said:
I thought that it was October 17th for the US?
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10th in the UK, 17th in the US.

Samsung Experience Store in Stratford are taking pre-orders from today, with stock not due until the 12th of October.
And their price is £629....with a £30 deposit required for pre-orders. Looks like Clove is a much better price.

Is the Instruction manual anywhere to be found yet?

Upgrades Pre-orders from the 26th
Samsung Electronics today announced that the Galaxy Note 4 will be available to pre-order from Samsung Experience Stores across the country, including the Samsung Store at Westfield Stratford City, from Friday 19th September, followed by other selected online and high street retailers including Three and CPW from Friday 26th September, before it goes on general sale on Friday 10th October.
Well, looks like I'll have to wait a little longer for my O2 upgrade.

OdieS said:
Samsung Experience Store in Stratford are taking pre-orders from today, with stock not due until the 12th of October.
And their price is £629....with a £30 deposit required for pre-orders. Looks like Clove is a much better price.
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I rang them at 11.45 am and they said £629 & £50 deposit. I am going to clove.

It's possible that I misheard them, or they've changed their minds about the deposit amount, I called before 11am.
Either way, their price is not competitive at all and no pre-order 'freebies' either. Last year for the Note 3 launch they were a bit more competitive if you traded in a cheap phone for the £50 discount offer on launch day.

Looks like the 19th pre order for us in the UK is a bit of a farce, if we can only order from a small number of Samsung Experience Stores, or a company who wants your money well before the release date. ( prefer not to deal with that kind of company )
Is there no online preorder from samsung ? seem like in the US you are able to preorder from Amazon.

@home said:
Well I've pre-ordered My Note 4 From Clove UK & Now Just gotta sit back & wait till 13th October - Ahh well.
Anyone else joined the waiting game?
Ta
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I pre ordered from the Samsung Experience store at Stratford

Deleted

After my N3 experience there's no way Samsung is getting £650 from me. Gona wait til after Xmas. 40-50% price drop and build quality issues resolved.

Shipping Time?

Those who have ordered from the Google Store, how long did shipping take?

It was supposed to be 3-5 days for me, but it only took 2. It shipped from 7 hours away in Chicago. So, it depends where you live in relation to a distribution center.

Mine is still stuck on "Pending" shipment (Canada) been like that since they went on sale.
Anyone in Canada had shipping info yet??

I ordered on Sunday May 3rd and it shipped on Monday, so just one day.

Just spoken to someone at Google, seems like the orders placed in Canada via the play store will not ship until the 15th.....! And will then take about another 5 business days to arrive, so it looks like the end of May until I'll get mine
Not impressed with them opening up orders and taking a month to fulfill them with no order info on the orders besides "pending"