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Ordering From UK Clove

ok can someone please tell me what kind of duties you pay when u order from clove from the uk to usa? i want to know should i order there or order from expansys usa. expansys usa is charging like 940 for the unit where as clove uk with the conversion rate is about 760
thanks

u pay the straight price and shipping only.

I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.

My shipment was delayed by 1-2 days since they required some additional confirmation of my shipping address in the US (another complication was I was shipping to WORK, different from my billing address!)
I emailed them asking about my order, at which point they said 'oh yea we require some additional infor since you're a "first time customer"', so I sent them a copy of a random bill, and a copy of the top of my paystub (since it had my work address on it -- they didn't ask for this). Said I was good to go and they shipped it later that day...
however I anticipated receiving (via DHL) this afternoon -- tracking now says its "on hold" -- I called DHL, and the phone did not clear customs. Apparently DHL did not add it to the cargo manifest so it was not cleared while in the air. Plane lands, they unload, have no record of customs clearance so they hold it. I had to send DHL a copy of my 1040, and apparently they do customs clearing late at night, which means my X1 is hanging out in Ohio right now (I'm in ATL); hopefully it gets moving, and FAST, once they clear it. But they said that could take 1-2 business days.
I am going to NYC on Wednesday, I REALLLLY want the X1 before then (you know, Google Maps n stuff )
But the Clove price was GREAT! Anticpated paying much more, especially considering other retailers are listing in the 8-900s+, where I thought I would have to be paying...

abdul.aziz said:
I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.
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Click to collapse
I ordered from Clove and they were awesome. Excellent communication, great price and delivered as promised. They notified me ahead of time about the credit card verification process (which is a good thing) so that didn't slow my order down. Other than that catch ordering through them, it was a smooth, easy transaction.
I ordered back at the beginning of October and didn't ship immediately so I can't comment on the processing time to ship for in stock items. However, I got an email on 10/20 saying my X1 would ship on 10/27 and they were right on. Also, my card was not charged until it was shipped.
Bottom line, I'd highly recommend them on price, service and quality. Not to mention super fast DHL 2 day shipping from the UK (for impatient people like me).
Hope that helps

Clove was perfect. i had preorders on two other sites that were selling for $950-1000. 425 L + 37 L shipping = 462 L total. In USD, it translated to $739.77. $250+ cheaper than mobileplanet (expansys) or mobilecityonline.
ordered on oct 22nd. received an e-mail on friday the 24th regarding incoming inventory and authorization of credit card, shipped out monday morning the 27th, and received the 29th of wednesday in CT.
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?

SCtud said:
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?
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I noticed there was no seal too but completely forgot about it when I saw the X1, lol. It looked like they threw in a couple little fliers/ads for software and accessories so maybe that's why.

nice i wanted to know this also given that i was thinkin about ordering from clove also so how much in total were you goes getting them and what kinda shipping did you pay and get overnight? 2 day

read my post? it's all answered there.

I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...

I ordered from Clove, UK.
1. I ordered it last Sat online (before the stock dried up )
2. Called early Monday and had some trouble trying to get my Credit card company to give Clove the authorization number (Clove needs it to verify buyer but my CC company doesn't allow distribution to anyone. Finally, Clove just sent it out anyway). I got it WED!!!! No issues with Customs, etc.
3. I paid $712 for the phone (unbranded/unlocked) and 2 Day DHL shipping (which is almost $300 less than other competitors). It was a retail version and brand new.
4.. Their customer service was outstanding, really tried to help me get this phone. They shipped within hours of CC authorization and approval. I got Tracking Number within hours also. They if anything, are too cautious (thats a good thing) with their verification of orders.
HIGHLY RECOMMEND, VERY HONEST SELLER.

neur0x said:
I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...
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I ordered on the 27th of October (I think you meant 27th as well) and haven't gotten any email update yet. Which worries me because now I have to wait as well....uugggh.. Feel like ordering somewhere else then but they say patience is a virtue... T_T
EDIT: As far as a company I ordered from them my Touch Pro back in August and had no issues with the service. Just wish the x1 was more widely available.

Clove The Best !!
I ordered my X1 on friday 10/24, had to call cc company to verify purchase.
received my phone yesterday 10/29.
excellent company and customer service !!
Cost $ 765 with DHL international.
Highly recommended !!
much better than Expansys who tried to charge me $965 for the phone, then tried to tell me that Clove is not a good company when i cancelled their order.
Cheers.

Did Clove tell you to call your CC company or did you do this on your own?

Clove sucks.
I pre-ordered on October 8th thinking that I was assured a unit. Sadly I was mistaken. On Tuesday I had sent an email wondering what had happened to my unit. They replied asking me to send them a recent credit report or transaction number from my credit card company. I choose to send the transaction number since it seemed a safer solution. After checking my credit history I was amazed to see that I was yet to be charged. I sent an email telling them I could not send a transaction number since no transaction was placed, and decided to fax them a credit report stating my address. A day later they emailed me and offered their condolences as they had sold out of Black units and said that the people who confirmed the security check first would receive them first as there was a lot of demand. I told them they had only sent me a security check after requesting information as to the whereabouts of my order. They of course told me all security checks emails were sent out on the same day. This is absolutly absurred.
So to clarify:
-I ordered on the 8th of October
-First batch came in on the 24th
-They sold out on 27th
-Received email for security check on 28th
-Sent security check on 29th (early in the morning)
-Declined first batch on 30th
-Promised (?) a unit on the next shipment, November 12th.
My question is how they can advertize a product for pre-order if they sell the units on a first come first serve basis. Their clumpsyness is unactable.

Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.

veloaudio said:
Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.
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So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?

+1 for Clove.
I ordered a TP back in August over a weekend, they processed the transaction on Monday (I sent them an email with the 6-digit transaction number for confirmation) and shipped it out same day. It missed the outbound DHL flight that night but was on its way the next day; had the TP in my hands by 11am Wednesday, west coast US.
For clarification, Clove needs you to confirm your CC only if you're a new customer. This is so that they don't end up exporting the phones to bad orders (black market, etc). As long as you've got your billing/shipping info all straight with your CC issuer (you might also call ahead to let them know to expect the charge in GB Pounds), there should be no major problems, except waiting for stock to arrive.

Bxsteez said:
So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?
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The guy was very vague and when I'd ask him to clarify he kept asking me how I wanted it shipped (Ground, 2 day, or Next Day)?!?! He made the statement that Expansys had 300 back orders (I would assume UK since the US store is still a preorder). He also said that they are supposed to get more next week but that the shipment wouldn't be enough to fill all the back orders. He was basically telling me that anyone in the US that ordered form the UK store really ordered from the US store (they would hand off the transaction to US). I should have hung up and called back when he said that because that is a lie.
Bottom line I don't know what the call really accomplished except that this guy was trying to scam me. I am inclined to believe the 300 back orders because of the demand for the phone. Take it with a grain of salt though.

I thought it was slightly strange that with all the demand for the silver one they had 100+ listed this morning. I'm going to call them and see if they actually have some in stock or if they are just lying.

Nexus 4 - The French Thread

So, tell me who succeed to get one ?
I managed to order mine at 9:40, 16Gb and shipping date is due for november 15th. Which means it should be here for the 17th. Yeah shipping date + 2 days for the actual delivery, I guess.

I guess I'll get mine on Saturday too. After all this fight to order, I'm glad I managed to buy one.

Ordered at 9.56AM today (13th), mine must be delivered on saturday, or friday with a bit of luck I think. I haven't found a estimated date of shipping only : "Delivered in 3-5 business days"

Same here, ordered at 8.16AM Vivement la livraison

Does anybody know if they will sell the phone in Auchan or elsewhere in Lille?
Because I live in Belgium... (no playstore)

Got a 16 Gb model too. I spent 45 minutes on the site trying to order yesterday morning. I decided to give up and got my confirmation email like 20 minutes later. Weirdest online shopping experience ever!

A caution to UK Play Store buyers

Just a cautionary note to would-be device buyers from the Play Store - my girlfriend has had a dreadful experience trying to buy me a 16GB Nexus 7. The order was placed on the 8th to be delivered 'within 2 days'. They messed her around until the 16th, blaming the courier for 'not receiving the order correctly' (which was a load of nonsense according to TNT, the courier in question) and that other UK customers who ordered on the 8th had suffered similar issues. At this point she gave up, told them to cancel the order and purchased a 32GB N7 from Carphone Warehouse. Funnily enough, despite this, the status changed from 'order placed' to dispatched and they attempted to deliver the device originally ordered on the 20th. We declined the delivery, but still haven't received a refund. She's just on the phone to TNT again who are actually being very helpful and have confirmed the device has been returned, which Google claim is untrue. Still in limbo...
I'm sure most people who order from them will have no issues, but bear in mind when ordering from them that they have no UK contact and you're stuck dealing with a useless, rude US-based telephone team who have the ability to do naff all except sprout the same corporate bullish*t about their refunds process. You have no comeback from Citizens Advice or trading standards as there is no entity in the UK to list and the telephone support people will not give a UK trading address!

in the us it takes between 6-8 weeks to get a refund from google.. This is only after the 14 days you must wait before they will even talk to you. Keep on them or they will just keep putting you off.. It takes forever...

On a slightly different track, is TNT the worst carrier ever? They have NEVER succeeded in making a delivery to my home. Every time I find by checking tracking they have supposedly failed to find my home and I have to personally collect, a round trip of fifty miles. Maybe I am at the limit of their delivery radius and the drivers just can't be arsed. Taking into consideration shipping and this journey, it sure made my Nexus 7 a heck of a lot more expensive than if I just bought it on the high street.
Sadly not true of the Nexus 4 which is only available at a rip off price on the high street.

I'm glad my order with the UK Playstore, for a 3G Nexus 7, was processed and delivered without a hitch.
Have you spoken to the bank?

Aleemz said:
I'm glad my order with the UK Playstore, for a 3G Nexus 7, was processed and delivered without a hitch.
Have you spoken to the bank?
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Same here. Mine went without any problem.
Definately ask your bank and get them to help out.

Aleemz said:
I'm glad my order with the UK Playstore, for a 3G Nexus 7, was processed and delivered without a hitch.
Have you spoken to the bank?
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+1

I ordered N7-3G Sunday evening and was despatched Monday morning with them stating 3-5 working days. I was pleasantly to see it waiting for me Tuesday when I came home.
It was delivered quicker than it took TNT to update their tracking information.
sent from my Nexus 7 3G using XDA Premium [HD]

I cannot sing the praises of Ebuyer enough when it comes to electronics, I bought 3 Nexus 7 16gb off them, strangely enough the Friday before the 32gb was announced on the following Monday grrrrrrrrrr
Anyway I digress, I ordered the 3 of them at the same time Friday night just before 8pm, paid a couple of quid upgrade for a Saturday delivery next morning 7:30 Parcel Force knocking on the door with them, less than 12 hours, it does not get much better than that
Hope you get it sorted soon

Can't say I've had any problems with the UK play store when ordering it. I ordered a Nexus on the 23rd Nov at half 11 at night. It was dispatched on the Monday and I got it on the Tuesday. Was delivered by TNT as well

PembsPanther said:
I cannot sing the praises of Ebuyer enough when it comes to electronics, I bought 3 Nexus 7 16gb off them, strangely enough the Friday before the 32gb was announced on the following Monday grrrrrrrrrr
Anyway I digress, I ordered the 3 of them at the same time Friday night just before 8pm, paid a couple of quid upgrade for a Saturday delivery next morning 7:30 Parcel Force knocking on the door with them, less than 12 hours, it does not get much better than that
Hope you get it sorted soon
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Have to agree, bought both a 16 and a 32gig from Ebuyer, free next day delivery :highfive:

Azureal
Google are a legal entity in the UK. I believe the first address below is the one to deal with. Just make sure of your legal rights under SOGA and Distance Selling regs to spell them out else "I'm sorry you have to contact our support team for the store"
United Kingdom
Google London
Google UK Ltd
Belgrave House
76 Buckingham Palace Road
London SW1W 9TQ
United Kingdom
Phone: +44 (0)20-7031-3000
Fax: +44 (0)20-7031-3001
Google London
Google UK Ltd
123 Buckingham Palace Road
London SW1W 9SH
United Kingdom
Google London
Google UK Ltd
1-13 St Giles High Street
London WC2H 8AG
United Kingdom
Google Manchester
Google UK Ltd
Peter House
Oxford Street
Manchester
M1 5AN

stevensdrs said:
On a slightly different track, is TNT the worst carrier ever? They have NEVER succeeded in making a delivery to my home. Every time I find by checking tracking they have supposedly failed to find my home and I have to personally collect, a round trip of fifty miles. Maybe I am at the limit of their delivery radius and the drivers just can't be arsed. Taking into consideration shipping and this journey, it sure made my Nexus 7 a heck of a lot more expensive than if I just bought it on the high street.
Sadly not true of the Nexus 4 which is only available at a rip off price on the high street.
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They come a bit higher than hdnl/yodel in my opinion.
From experience of buying n7 and being unable to buy n4 I find nothing that would make me recommend buying from play store.
Getting n4 from cpw even with the premium just because play store sucks so much.
Sent from my Nexus 7 using Tapatalk 2

plan to order from handtec, how fast is their "DHL Express"shipping?

trying to get the phone as soon as possible when it releases, hopefully that is one day shipping. anyone know?

I chose fedex 2 day priority.
curious to know too... since it was the cheaper option over DHL express.

Processing the order took 1 day then for DHL 22 hours from departure CZECH REPUBLIC to FRANCE via GERMANY so I guess it's 1day.

so one day? that's whats up.

You get it the very next day if you order early enough. Back when the S3 was released, I had preordered the pebble blue but because it was delayed I switched to a One x. I'm in the US. I chatted with handtec Customer service in the morning ( a Thursday) and asked them to switch my order from an S3 to a One x. An hour later I received tracking number and the very next morning it was delivered it took less than 24 hours for the phone to be shipped and delivered from the UK to the US. Incredible service!
Sent from my 3rd Nexus 4 using Tapatalk 2

Thank you for relaying this to me, that's what I was thinking. Since its more expensive than the other option, which only took 1-2 days. So I think I'll choose this service.

I paid 40$ for 2 days shipping (FedEx)
they promise to bring at 3pm but I got it at 6pm

Hello!
Good to know someone tried this handtec shop in a country outside UK.
I want to place an order for a car kit (for my future HTC One),the address I chose is Paris because my parents are there for a week,and it will cost +30$ if I deliver it in my country (Lebanon).
I red somewhere that they can be heavy on security checks,like calling you and asking you a scan of your ID card,is that true?

Slickwraps order hanging

Hasn't been shipped after two weeks. Not a preorder and not purchased during a sale. Anyonenelse with this problem?

I placed my order on 29th Aug which I received today (though I took advantage of sales promo).

A friend ordered skins for his airpods when they came out and didn't get his order for 4 weeks and no shipping email or anything. When he called them they had no customer service. So you'll just have to wait honestly.
Sent from my SM-N950U using Tapatalk

i had a similar problem.
their customer support was ridiculous. they basically told me to kick rocks and that it was too late to refund cancel. i found that to be very odd.
i've ordered with them before and never had this kind of issue.
luckily, i opened a dispute with paypal and A FEW WEEKS LATER i got my refund.
they never even responded to paypal!
to anyone reading this, i recommend you OPEN A PAYPAL DISPUTE NOW on your unshipped slickwraps orders.

Dispute it. Don't deal with that shaddy company.

I placed an order with them on Monday using their 30% off coupon. It's already shipped from Wichita and I'll have it Friday. Crazy how some orders go through immediately and others don't. I agree, if their customer service sucks then avoid them completely. Had I known this I would have gotten a camo one from DBrand or a carbon fiber/dragon from Phantomskinz.

Order mine on the Aug 30th, I just sent a request to cancel. Makes no sense it takes this long to ship.

I will file a Paypal dispute if my order is not shipped this week. It seems it is not just me at all.

I can't imagine they're not having a sale around the release of the Note 8. I've only ordered from them once in the past (for my Note 5) and it took about two weeks for me to get my order because of how many orders they said they needed to process. Sounds like they just don't have enough manpower to keep up with things.

I ordered mine back in early September still no shipping, when I reached out to them they said they had a backlog of shipping due to large order numbers. My guess is they shifted resources to field iPhone 8 orders. Still no shipping from them or update on tracking.