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Gamestop Nexus 7 confirmed in stock

Just confirmed with a personal friend of mine that is a manager of a gamestop. They currently have their stock of Nexus 7s in stock and ready to be sold but are waiting on Asus to give a street date for them. :good:

Already confirmed and there is a topic for this.

Good luck with that. Asus and Google won't want to upset those that ordered at the announcement online, when they could have walked to the end of the road and picked one up instore quicker.
Expect store units to be delayed until after the initial shipments of online ordered have been dispatched to prevent a PR nightmare.

CrazyPeter said:
Good luck with that. Asus and Google won't want to upset those that ordered at the announcement online, when they could have walked to the end of the road and picked one up instore quicker.
Expect store units to be delayed until after the initial shipments of online ordered have been dispatched to prevent a PR nightmare.
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Well just called to confirm my preorder at gamestop. They asked when I preordered and since I was the first one to preorder they said mine is available for pickup tomorrow. Apparently not all of the preorders will be filled tomorrow and it depends on where in line you are. There has been many many cases of devices being available earlier at a local store than people received them direct from the manufacturer. This looks to be the same :highfive:

My gamestop called me saying my preorder will be ready for pickup tomorrow at store opening
Sent from my HTC One X using Tapatalk 2

moehagene said:
My gamestop called me saying my preorder will be ready for pickup tomorrow at store opening
Sent from my HTC One X using Tapatalk 2
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Lucky!!
I ordered mine on July 7th, so I'm thinking I have to wait a little while :crying:

This is great news! I hope J&R ships mine in the next week then!

I'm kinda surprised cause I have heard about other game stops saying July 31 and emails that have said not to sell it.
Sent from my HTC One X using Tapatalk 2

I suggest you get there at opening, and don't give them time to read their corporate EMails.

That's my plan. I asked if they were doing a midnight release and I was told this isn't big enough for that. I would be there waiting inline.
Sent from my HTC One X using Tapatalk 2

Just called and confirmed myself, so I'll be picking mine up tomorrow, hot darn.
Sent from my PG86100 using Tapatalk 2

Fack!
:crying:

I pre-ordered on June 26th (thru the Play Store) just after the Nexus 7 was announced at Google I/O. It grieves me to know that I would have been better off waiting two days and ordered thru GameStop after it was announced that they would be selling the Nexus 7 Tablet, because waiting two more days to place the order would have gotten the tablet in my hands faster. (This is going to make for some really bad PR for Google...)
Edit: Had the wrong date of July 4th... (wrote from memory and remember a big event on July 4 - LHC announcement of finding the Higgs partical... Somehow crossed that with the Google I/O event the previous week)
Sent from my Galaxy Nexus using xda app-developers app

ThunderTech said:
I pre-ordered on July 4th (thru the Play Store) just after the Nexus 7 was announced. It grieves me to know that I would have been better off waiting two days and ordered thru GameStop after it was announced that they would be selling the Nexus 7 Tablet, because waiting two more days to place the order would have gotten the tablet in my hands faster. (This is going to make for some really bad PR for Google...)
Sent from my Galaxy Nexus using xda app-developers app
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Click to collapse
Umm it was announced like a week before July 4th . I pre ordered through gamestop June 28
Sent from my SGH-I777 using xda premium

i pre ordered yesterday at the store, the guy told me august 1st but probably earlier. went back today to finish paying it off and the same guy told me that they had to wait for asus and google to set a release date. he also said that i will more than likely have it in my hands way before august 1st but couldnt give me an exact date. heres to hoping i get that call tomorrow or the next day. congrats to those of you that are getting it tomorrow, assholes! im jealous

Game stop in Tampa Brandon Fl is selling them tomorrow
For a fact don't believe me call 813-657-1611 I am ****ing pissed I will never order anything from Google again
Sent from my Galaxy Nexus using Tapatalk 2

NOBODY is getting it until google and asus announce the official date.. unless you went to Google I/O... they cant and will not give it up before its official.. maybe that is a big hint that tomorrow might be the day, who knows. all i know is that even if it is tomorrow, my local gamestop hasnt recieved their shipment yet, so i wont even recieve mine unless it comes tonight (IF it comes out tomorrow)

So half the GameStops are saying come and pick up and half are saying we were told we have to hold them so I guess you just have to be lucky

Vocalshock said:
So half the GameStops are saying come and pick up and half are saying we were told we have to hold them so I guess you just have to be lucky
Click to expand...
Click to collapse
they cant release it until they are told.. unless they know something we dont, and it it released tomorrow, who knows

I received a call from my gamestop saying to come pick it up in the morning. I have no reason to not believe them unless I get a call back from them saying sorry not tomorrow
Sent from my HTC One X using Tapatalk 2

Who pre-ordered but bought elsewhere?

Just out of curiosity - Who out of us pre-ordered from Google Play and ended up purchasing elsewhere?

I pre ordered on the 27th but ran out a couple hours ago and grabbed the last one that Abt Electronics had in stock. Gonna either return this one or sell it to my friend when my other one gets here. This thing is pretty badass.
Sent from my HTC One X using xda premium

_MetalHead_ said:
I pre ordered on the 27th but ran out a couple hours ago and grabbed the last one that Abt Electronics had in stock. Gonna either return this one or sell it to my friend when my other one gets here. This thing is pretty badass.
Sent from my HTC One X using xda premium
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Click to collapse
ABT? Nice, they gave me the cold shoulder this morning..thankfully Sam's was there to save the day (as was my wife who did the legwork).

I'm going to do just that once game stop starts selling post-order.
Pre-ordering: save it for video games
Sent from my SPH-D710 using xda premium

Got mine from Sam's this afternoon
Sent from my Nexus 7 using xda app-developers app

I couldn't resist! I got my mom to meet me at Sam's club Since I only have a Costco membership. She ended up buying a tablet too lol.
You guys gonna refuse your tablet from Google?

brianbrain said:
ABT? Nice, they gave me the cold shoulder this morning..thankfully Sam's was there to save the day (as was my wife who did the legwork).
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Click to collapse
Yep. I called in before I got there and they had 12 left. By the time I got there they were down to 7. They sold out of those 7 from online orders during the 3 minutes I was playing with the floor model. I made a small stink with the manager and made him sell me one of the 7.
Sent from my HTC One X using xda premium

Mrcojocaru said:
I couldn't resist! I got my mom to meet me at Sam's club Since I only have a Costco membership. She ended up buying a tablet too lol.
You guys gonna refuse your tablet from Google?
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Click to collapse
I have two arriving from Google..whenever..(preordered on 6/27) so unless I find out some of my friends want them, they're being refused.

I ended up buying mine from Samsung club and ill give the one from the play store when or if it ever comes.
Sent from my Nexus 7 using xda app-developers app

I pre-ordered but picked one up at Sam's Club today...
I will just refuse shipment when my pre-order arrives! Google really jacked this up!
Oh, the Nexus 7 is SWEET!!!!!

Clienterror said:
I ended up buying mine from Samsung club and ill give the one from the play store when or if it ever comes.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Haha keyboard predicted wrong.
Looks like Sam's got some business today.

brianbrain said:
I have two arriving from Google..whenever..(preordered on 6/27) so unless I find out some of my friends want them, they're being refused.
Click to expand...
Click to collapse
I expected myself to have more patience lol. As soon as I saw that everyone was going to Sam's club I couldn't resist anymore.
Anyway I hope Google learns something from this. They pissed off a lot of loyal customers by just not giving out an official release date.. They should know we can't handle that ****

I pre ordered from the play store but also picked up new from Sam's club today. I'll keep both
Sent from my Transformer TF101 using xda app-developers app

I pre-ordered, but got one from gamestop. One of the employees reserved one, but couldn't afford it when it game. I ended up buying his.
But a question:
When my pre-order device comes, I should just take it back to the ups/fedex and say I'm refusing delivery? Do I need to get a Return authorization # from google?

Jasmynsway said:
I pre-ordered, but got one from gamestop. One of the employees reserved one, but couldn't afford it when it game. I ended up buying his.
But a question:
When my pre-order device comes, I should just take it back to the ups/fedex and say I'm refusing delivery? Do I need to get a Return authorization # from google?
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Click to collapse
I called Google today about this. I was told the usual story about how it was too late to cancel, but was advised to simply refuse delivery. I'm under the impression that as long as you make sure the UPS driver is not allowed to leave the package at your location, you will be refunded in full. If you cannot properly refuse delivery, bringing it to a UPS facility within 5 business days (with the box unaltered) should also net a full refund.
The bottom line being: don't open the package. don't wait too long to return it if you couldn't refuse delivery.

I bought one from my local sam's club.. I had pre-ordered one from google on July 3rd.. but nothing seems to be moving.
If/when it comes, I'll offer it to my dad if he likes it. If not, I'll either sell it or send it back to google.

Character Zero said:
Haha keyboard predicted wrong.
Looks like Sam's got some business today.
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Click to collapse
Year lol, at least it wasn't as bad as it usually is.... And is usually going to my mom or grandma rofl
Sent from my Nexus 7 using xda app-developers app

I preordered and ended up ordering one from GameStop on the 11th when that whole July 12 date starting floating around.
Just got my shipping confirmation from Google play. Going to try to contact ups to return to sender before having to refuse delivery.
Sent from my Nexus 7 using Tapatalk 2

brianbrain said:
I called Google today about this. I was told the usual story about how it was too late to cancel, but was advised to simply refuse delivery. I'm under the impression that as long as you make sure the UPS driver is not allowed to leave the package at your location, you will be refunded in full. If you cannot properly refuse delivery, bringing it to a UPS facility within 5 business days (with the box unaltered) should also net a full refund.
The bottom line being: don't open the package. don't wait too long to return it if you couldn't refuse delivery.
Click to expand...
Click to collapse
Thanks!

pre ordered three on july 1, but went to sam's today and picked up three. Google messed this up bad.....

Gamestop Returns

So my nexus 7 has a little bit of screen lift and also the screen flickering issue, so I think I may need to replace it. I bought it from Gamestop on July 17. Has anybody had any experience returning their Nexus 7 to Gamestop? How should I go about getting an exchange?

I bought from GS but no problem that I noticed thus far
Sent from my Nexus 7 using xda app-developers app

Call them and they will get you one top priority. Google would do a mail exchange if you wish but gs will take care of you.
Sent from my Nexus 7 using xda app-developers app

Yea definitely let them know. I let them know Wednesday in the morning and by Thursday morning google had already shipped them my new unit! a lot quicker than i thought it would take.

Thanks for the responses. So the way to go is to call GS?
Also, I have an XOSkin screen protector on it. I bought it from them based off the excellent customer service reviews they had, so is there any way I can get a new one from them? If I need to, I guess I can always pull it off and reapply?

AlphaNoble said:
Thanks for the responses. So the way to go is to call GS?
Also, I have an XOSkin screen protector on it. I bought it from them based off the excellent customer service reviews they had, so is there any way I can get a new one from them? If I need to, I guess I can always pull it off and reapply?
Click to expand...
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Seeing as most gamestops don't have an exchange stock. You either have the manager at your local GameStop handle it. He speaks to his superiors and try to get an exchange sent out.
OR you call GameStop 1800 number and in my case they told ,e the district manager will call me in a few days to discuss options including getting a new tablet shipped from another GameStop in order to be able to conduct my exchange.
In both cases they were very clear in telling me that even if the 30 day exchange period passes they would still honor my exchange since there is no immediate stock available.
Hopefully the next wave of shipments hits in august. I remember my original receipt have a date of august 7.
Sent from my Nexus 7 using Tapatalk 2

lazaro17 said:
Seeing as most gamestops don't have an exchange stock. You either have the manager at your local GameStop handle it. He speaks to his superiors and try to get an exchange sent out.
OR you call GameStop 1800 number and in my case they told ,e the district manager will call me in a few days to discuss options including getting a new tablet shipped from another GameStop in order to be able to conduct my exchange.
In both cases they were very clear in telling me that even if the 30 day exchange period passes they would still honor my exchange since there is no immediate stock available.
Hopefully the next wave of shipments hits in august. I remember my original receipt have a date of august 7.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Honestly my biggest concern is that I am a student and I am leaving to go back to school in a couple of weeks and I want to get that done before I move.
The store I purchased my Nexus 7 from told me no later than August 7. So my guess is that round 2 is coming on or before AUG 7.

I went to my gamestop 7 days after I bought it, on launch day, told them my issue and the guy first called around to other stores to see if they had any and when that failed he said he would "email the supplier and get one for me". That was Friday the 20th and on Wednesday afternoon he called and said that my replacement came in, so it took 5 days of which only 3 were "business days". Alot of people complain about Gamestop but I've had nothing but good experiences with them.

So I contacted my gamestop and they told me august 7.
I called google play customer service and they told me to call Asus or Gamestop.
I called asus and they told me that they would not replace the tablet, only fix it.
Anybody else know how I can get a replacement tablet ASAP?

AlphaNoble said:
So I contacted my gamestop and they told me august 7.
I called google play customer service and they told me to call Asus or Gamestop.
I called asus and they told me that they would not replace the tablet, only fix it.
Anybody else know how I can get a replacement tablet ASAP?
Click to expand...
Click to collapse
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck

jaymesbry said:
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
Click to expand...
Click to collapse
I just called the 800 number for gamestop a few days ago and got a call personally from the district manager today. She told me that they had none in stock in the area but for the next wave they'll be able to swap it for me which would be about august 12. She got my number down and will contact me as soon as either a) preorder isn't picked up or b) the next wave hits with extras for walk ins.
Either way going past the 30 day period will have no effect on your exchange policy wince they have no stock.
Btw the district manager herself has one on reserve and hasn't been able to get one yet.
Sent from my Nexus 7 using Tapatalk 2

jaymesbry said:
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
Click to expand...
Click to collapse
I did walk into the store. Basically the guy told me that they have nothing in stock, and won't have any until August 7, so currently there is nothing to exchange it with. I'll have to go again and ask about an RMA to google.

lazaro17 said:
I just called the 800 number for gamestop a few days ago and got a call personally from the district manager today. She told me that they had none in stock in the area but for the next wave they'll be able to swap it for me which would be about august 12. She got my number down and will contact me as soon as either a) preorder isn't picked up or b) the next wave hits with extras for walk ins.
Either way going past the 30 day period will have no effect on your exchange policy wince they have no stock.
Btw the district manager herself has one on reserve and hasn't been able to get one yet.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I tried calling the 800 number first, and the guy asked me if I had been to a store yet, and I said no, and so then he told me that I he couldn't do anything from there and advised me to go to the store. I'll try the 800 number again. The guy I spoke with didn't exactly sound like the brightest guy in the world...

AlphaNoble said:
I tried calling the 800 number first, and the guy asked me if I had been to a store yet, and I said no, and so then he told me that I he couldn't do anything from there and advised me to go to the store. I'll try the 800 number again. The guy I spoke with didn't exactly sound like the brightest guy in the world...
Click to expand...
Click to collapse
Yea first time I called he mentioned I should call other gamestops in the area and if I still couldn't find one to call back to discuss options. I think next time you call you should mention that you have already checked local gamestops and they are all out of stock. Also mention that you are worried about the 30 day exchange period expiring.
Sent from my Nexus 7 using Tapatalk 2

lazaro17 said:
Yea first time I called he mentioned I should call other gamestops in the area and if I still couldn't find one to call back to discuss options. I think next time you call you should mention that you have already checked local gamestops and they are all out of stock. Also mention that you are worried about the 30 day exchange period expiring.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I did exactly what you said. There were none available in the area. I spoke to a customer service manager and he said he was going to forward my info to a district manager.
I am pretty mad at GS's customer service at this point. They clearly do not know how to handle exchanges and have pretty terrible service. I was on the phone for an hour (not exaggerating) and was speaking to a person for probably only 20 min. The rest was on hold.
Anybody have any other tips/ideas for getting this exchanged fast? The district manager is supposed to call me by Wednesday, but I already know that it is going to be a mess since I will be at work, and I won't have access to my phone.

AlphaNoble said:
I did exactly what you said. There were none available in the area. I spoke to a customer service manager and he said he was going to forward my info to a district manager.
I am pretty mad at GS's customer service at this point. They clearly do not know how to handle exchanges and have pretty terrible service. I was on the phone for an hour (not exaggerating) and was speaking to a person for probably only 20 min. The rest was on hold.
Anybody have any other tips/ideas for getting this exchanged fast? The district manager is supposed to call me by Wednesday, but I already know that it is going to be a mess since I will be at work, and I won't have access to my phone.
Click to expand...
Click to collapse
Their customer service has been great with me. Odd that you've had a bad experience. The issue at hand is that they don't have any in stock to exchange until the next wave. I was given the option of flat out returning it if I didn't want to wait but I don't mind sticking with GameStop especially how helpful they've been with me. If you are unhappy and truly want a new nexus 7 quickly I would suggest returning it and getting your money back then proceed to buy it elsewhere perhaps.
Sent from my Nexus 7 using Tapatalk 2

Well you can't blame them for it being a hot item and not having stock to swap it with. Just get your money back and order from the play store. Its what I did with Staples... Ordered Tuesday and delivered Thursday.
Staples do have 8gb in stock though.
Sent from my Nexus 7 using xda premium

lazaro17 said:
Their customer service has been great with me. Odd that you've had a bad experience. The issue at hand is that they don't have any in stock to exchange until the next wave. I was given the option of flat out returning it if I didn't want to wait but I don't mind sticking with GameStop especially how helpful they've been with me. If you are unhappy and truly want a new nexus 7 quickly I would suggest returning it and getting your money back then proceed to buy it elsewhere perhaps.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
player911 said:
Well you can't blame them for it being a hot item and not having stock to swap it with. Just get your money back and order from the play store. Its what I did with Staples... Ordered Tuesday and delivered Thursday.
Staples do have 8gb in stock though.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I tried that, and the customer service rep quoted their return policy for tablets: No returns/refunds, exchanges only. I am just hoping when I get to speak with the district manager things go better.

If anyone is curious, or in the same situation as I am, just get in touch with the district manager ASAP. The customer service people on the 800 number from gamestop is worthless. The DM fixed everything.

AlphaNoble said:
If anyone is curious, or in the same situation as I am, just get in touch with the district manager ASAP. The customer service people on the 800 number from gamestop is worthless. The DM fixed everything.
Click to expand...
Click to collapse
What did DM say? My DM was very nice but I'm still waiting on more stock for my exchange.
Sent from my Nexus 7 using Tapatalk 2

Bad news for anyone who is waiting for a warranty exchange on their Nexus 4.

As I know there are many of us out there with defective handsets I thought I should pass this on. I originally received my nexus 4 on 11/29 (defective of course), I called the next day to order a warranty replacement and was told the process and that the estimated ship date was less than one week. This was actually stated on my receipt as well. After receiving no information by 12/7 I called to check on my exchanges status only to be told an error was made on my exchange request but they corrected it and it would ship at the latest by Tuesday, 12/11.
Soooo, I call today since still no word and I was told a specialist would research my order and update me directly within 48 hours. Now the clincher, this is what the specialist sent me:
"Hi again D____ ,
I've received a response from the specialist. Due to high demand, replacements for the Nexus 4 are being delayed in shipping out. The current estimate is that they will ship in 3-5 weeks.*I'm sincerely sorry for the inconvenience."
So, how do you like them apples?
Sent from my Nexus 4 using xda premium

Google you SOB. I'm going back to the GNex...damn you LG
Sent from my Nexus 4 using xda app-developers app

I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).

Yeah that'd really unlucky i got my RMA 3 days after I called. But at least u can hold onto the original till the replacement ships
Sent from my Nexus 4 using xda app-developers app

thekooliest said:
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Click to expand...
Click to collapse
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003

n82k said:
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
Click to expand...
Click to collapse
no, they will not do that. once ups gets it, google is informed.

OP if you check your nexus 4 status it'll say preorder. I got the same issue as you. Still waiting on Google to ship. I called them up asking about the the 21 days to return the defective unit if I don't receive my replacement in time. They said I'll still be charged even if they can't send it out in time. Her name isf Emily ( or Emilia ).

It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium

deviusdragger said:
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"

I called Monday about starting an RMA, was told by the CSR (Katie) that I would receive an email about it. I thought it was strange she didn't ask me to do a survey, and she was pretty much uninterested the entire call. I gave it till today, then decided to phone back in and see if I had indeed been started with an RMA. Shocker, I had not. Morgan, who was quite helpful, started up the RMA right away. I got my email and the cart to order the RMA, etc. If Google thinks they're holding a $349 authorization charge on my card for 3-5 weeks, they're ****ing high.
Let us know if you get any updated info.

NYCguy2020 said:
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
Click to expand...
Click to collapse
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium

uberNoobZA said:
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
Click to expand...
Click to collapse
Indeed! Keep in mind too that the warranty is only for the original buyer and not transferable.
Sent from my Nexus 4 using Tapatalk 2

I ordered an RMA replacement yesterday, just got my shipping confirmation and tracking number today.
Does anyone know if this will be stuck at the same yellow screen for another week, just like usual? Or does it actually ship?

If you're lucky it gets updated the same day, as I've seen. If you're unlucky you may get it tomorrow, or get lost in the abyss. Here's to hoping for you.

efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed

UPS Lost/stole my Nexus 5

So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.

While that does suck, Google has SUPERB customer service and you have nothing to worry about; except a slightly longer wait than you might have desired. UPS also is usually really good, so if a theft/loss did occur on their part, I'm sure they'll take care of you as well.

I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk

Oathkeeper1212 said:
I know how you feel. Ordered mines on the 18th and it finally came in yesterday, box was ripped up, phone gone. stupid ups. The best of luck to you!
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Did you contact UPS/Google?

Melamunna said:
Did you contact UPS/Google?
Click to expand...
Click to collapse
Yes I did. Just have to wait for them to investigate and I'll reorder.
Sent from my iPhone using Tapatalk

http://forum.xda-developers.com/showthread.php?t=2512472

I ordered my 32gb last night and got it today... (next day shipping) Sorry for your bad luck!
Sent from my Nexus 5 using XDA Premium 4 mobile app

Request google to not use ups next time
Sent from my Nexus 5

dicecuber said:
Request google to not use ups next time
Sent from my Nexus 5
Click to expand...
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Been there done that on Nexus 4...no can do. The stockpile is in UPS Wotldport Louisville: http://en.m.wikipedia.org/wiki/Worldport_(UPS_air_hub)
Sent from my Nexus 5 using Tapatalk

daudster said:
So i ordered a Nexus 5 on the 20th of January. Google promptly shipped it out. I was supposed to receive it on the 24th of January, the tracker showed Out for delivery by today (Coming out of Concord, ON). I waited all day at home, no package. I called UPS to find out whats going on, the rep informed me that the package will be delivered on Monday January 27th, I would receive an "assurance" call on January 27 from UPS to assure me that my package will be delivered that day, I did not get that assurance call. On Monday, the tracker showed the same thing Out for delivery (Coming out of Concord, ON), the entire day passes, and still no package.
If UPS had lost my package they should inform me, they have all my information on hand, but they never bothered to do so. OK, so I call UPS and explain the situation to the customer service rep, who informs that they don't know where my package is, last known location was Concord ON on January 24th and to get my shipper to open a lost package investigation with UPS.
At this point, I called Google to inform them of the situation who proceeded with opening an "investigation" with UPS to figure out where my package is. I was given 2 options from Google
(1) one is to open an investigation to figure out where my Nexus 5
(2) cancel my order and re-order with Google (which I can't do because the Nexus 5 16GB model is out of stock on their website)
http://postimg.org/image/u1w55itzv/
tl;dr : UPS lost/stole my Nexus 5. The last known location is Concord, ON. They do not know where my package is beyond that.
Click to expand...
Click to collapse
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter

Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP

LifeInAnalog said:
... I'm in exactly, and I mean exactly the same boat. My Nexus was supposed to be delivered on the 28th. It made it to Concord Ontario no problem then sat there.
The tracking said it was on the truck and would be delivered today, the 29th. That was in the morning. It's now after 9pm and tracking still says the same... I'm worried now.
1LifeInAnalog on Twitter
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That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.

daudster said:
That is really crappy man, sorry to say so, but chances are your phone is also missing. Give UPS a call to confirm, don't leave it to chance. The tracker keeps saying the package will be delivered today, until you report it missing.
To make the best of a crappy situation Google customer service is pretty good. If UPS says missing, launch an investigation with Google. They will refund your order if you choose to go that route.
I'm still waiting on an answer from Google to see what they found from their investigation.
Click to expand...
Click to collapse
... Ok, so phoning UPS is definitely the first step right? Even though they won't do anything, they need to confirm that it's missing. Only after its confirmed missing, phone Google.
Will start the process in the morning I guess. Sheesh... What a let down.
1LifeInAnalog on Twitter

Yes. Call ups to confirm missing/stolen phone. Then call Google and launch a missing phone investigation.
Sent from my Nexus 4 using Tapatalk

Sorry that happened to you.
I Could not wait for my Nexus so I went to T-Mobile and paid a bit extra but got mine that day.
Sent from my Nexus 5 using Tapatalk 2

The exact same thing happen with me and my wife's dooney and Burke purse...I think UPS stole it too ... the tracking said out on delivery for like 5 days
Sent from my Nexus 5 using xda app-developers app

Stealing phones is pretty stupid thing to do since Google can easily block stolen phones from network use
Sent from my Nexus 4 using Tapatalk

md1008 said:
Had this happen with USPS many times with ordering stuff online. The tracking will say "delivered" however was not in my mailbox. I eventually get my package however one time I bought g2x from eBay gave em my old shipping address by mistake. As my old address was default by paypal. Called USPS and they said they personally held my package. And that it was being sent to out to me. Well that never happened and in hindsite glad I didn't get that phone as it turns out that was a POS phone lol. Still sucked to pay $150 and nothing usps or eBay/paypal could do for me except say sorry. Of course the seller didn't insure my package
Justice for Kelly Thomas RIP
Click to expand...
Click to collapse
Isn't the fault on your part as well?
Sent from my Nexus 5

Solutions have been given
Contact UPS, then contact Google. Google should have insured the package for its worth
Good luck
Thread closed