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Hi Guys,
Could someone tell me why my 2 weeks old Galaxy S (Service Provider: Bell) turns it self off out of the blue?
It happend twice already, the phone was on my pocket, I pushed the on/off side botton and nothing happens, the screen is pitch black!!
This is an irritating issue as I'm forced to physically take out the phone from the case and remove the battery and put it back on to turn on the phone.
Does anybody whats causing this issue? and how to fix it ?
Your help is much appreciated!
Cheers
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Send for warranty is needed I think
Sent from my GT-I9000 using XDA App
Essayli said:
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Click to expand...
Click to collapse
No, the info that you purchased the apps is stored in your Google account. So if you use the same Google account as you're using now as your primary account after reset, you can download all those apps for free. (Primary account is the Google account you first associated with the device.)
i had the same problem with 3 different bell vibrants. About 6 days ago, i bought a new sim card from bell for $5, and it has not happened since. I bought my phone from Bestbuy, but bought my new sim card from Bell store because perhaps the bestbuy sim cards are outdated. Hopefully it stays ok.
One thing i did notice was that when my phone would turn off by itself, it was always in an area where there was bad reception. Maybe a link.
I found that it happened when I installed a different launcher other than Touchwiz. I was using LauncherPro, uninstalled it and everything worked fine. I installed ADW and everything is fine so far.
I saw this thread yesterday and was thankful mine hadn't developed this issue. And then last night after about two hours idle time, my SGS switched itself off and the power button wouldn't respond at all. The only way to revive my beloved phone was to do a hard reset (i.e. removing the battery).
For what it's worth, the only "mods" I've made are installing a handful of apps. No new launcher, no custom ROMs etc.
I'm tempted to give Voda a ring and ask for a new SIM. But this really smells more like a hardware fault to me. A faulty SIM shouldn't result in a handset switching itself off, I'd think...
i'v encountered smailar problem , first i thought my phone turned itself off, later i suspected some apps i'v installed ( setCPU, autokiller etc), after while and digging, i found that i'v installed "Android Tweak" , it has an option to disable screen dim, and i'v used that option, so i changed it back and the problem is gone.
in Spain we have the same problem and no solution by now
http://www.htcmania.com/showthread.php?t=126937
Same thing happened to me last night. Maybe a bug with the date?
Rc-Blob said:
Same thing happened to me last night. Maybe a bug with the date?
Click to expand...
Click to collapse
Mine just died again ten minutes ago. I guess it's a possibility, but considering the number of bugs that we're all discovering with the hardware and software, I'm suspecting it's yet another dodgy batch of phones from Samsung.
I just bought two Galaxy S and I am having same problems with both. I called Belll and they said they never had this kind of problem before. I had installed few apps and thought may be those apps were causing the problem, but even after deleting the apps..phones are powering off itself...
Did any one find the solution yet??
Same problem here, and from what i am hearing is becoming frecuent among galaxy owners. Im amazed something this important hasnt made the news , i mean, its a huge malfunction issue .
I had the same issue.
I called up Samsung support and they asked me to do a phone reset. I didn't try that, but I upgraded the firmware and it's gone now. I suspect resetting the phone will also solve the issue.
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
lockpick said:
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
Click to expand...
Click to collapse
Good luck. I did a factory restore the other day to see if that would help. It didn't. Like you I use my SGS as an alarm... I woke up two hours late this morning because my phone had switched itself off in the middle of the night.
I'm currently waiting for a replacement handset. I'm not holding my breath that the new hardware won't have exactly the same bug though...
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Kilack said:
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Click to expand...
Click to collapse
I've not seen anything like that myself but then I have stuck with stock firmware.
robbiev80 said:
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Click to expand...
Click to collapse
Thats funny...because the only time it has happened to me is at work, where the phone is struggling for reception. It has turned off a total of about 8 times over 1 month. It has never turned off anywhere else (except one other time i was getting bad reception in the forest, and a few minutes later it was off)...strange
Hi,
I bought an Xperia TX about three weeks ago. Since then the phone has gone into the sleep of death state four times! I've read all the discussions regarding the same problem in other phones such as Xperia T, V and Z, and applied suggested fixes such as turning the WiFi off when not using the phone. But, alas, none of the suggestions has prevented the problem. On the other hands, I should be happy because there are some people with Xperia V whose phone hangs four times a day!! I am very surprised because apparently this problem occurs for Sony Xperia models more often than for other brands. I hope the problem to be a software related one and to be solved by an update fix, though some Xperia T owners who have updated to JB still face different problems. Please let me know if you too own an Xperia TX and have faced this annoying problem.
Many Thanks
Actualy you are the second owner of tx to Face SOD dont expect much replays here
<3 XPERIA T-REX <3 ^o^
What firmware are you using?
Sent from my LT29i using xda premium
weebnuts said:
What firmware are you using?
Sent from my LT29i using xda premium
Click to expand...
Click to collapse
Hi
I am using 7.0.A.3.212
Sent from my LT29i using xda app-developers app
I am not sure if it is just your firmware because I am on. 197 and no problems. Most people are on. 197 as well so probably not many with that problem. You can try doing a reset through pc companion and that might fix it. It seems to work for various issues that have come up for others.
Sent from my LT29i using xda premium
I'm on 212 and no problem so far
Sent from my LT29i using Tapatalk 2
no problem with my Tx .212
You had 3.212 on it when you bought it or did an OTA update?
Try a PC companion repair.
ravijokhun said:
You had 3.212 on it when you bought it or did an OTA update?
Try a PC companion repair.
Click to expand...
Click to collapse
I had 3.212 when I bought the phone. The phone is being updated to JB right now and I wish the problem would be fixed by this update.
i got my TX a couple of day back and root/flash to FXP213 now. I have tried FXP208 to 213 and this SoD occur in all version of ROM.
i;m trying to get the log for the ROM guy to take a look. I've trie dth wifi off too but still SoD. I notice if i left the phone in sleep mode for over 2 or mayb3 hours, the phone will juz sleep to death.
Actually i have been getting SOD since a couple of weeks on my TX. It happened when the phone is charged overnight.
Another thing i noticed is that each time i reboot the phone after the SOD, it says my my SD card is unrecognized and if i want to format it.
I just took out the SD card for the time being thinking it was causing the SOD.3 days since i removed it and no SOD yet. Any ideas?
ravijokhun said:
Actually i have been getting SOD since a couple of weeks on my TX. It happened when the phone is charged overnight.
Another thing i noticed is that each time i reboot the phone after the SOD, it says my my SD card is unrecognized and if i want to format it.
I just took out the SD card for the time being thinking it was causing the SOD.3 days since i removed it and no SOD yet. Any ideas?
Click to expand...
Click to collapse
Hi,
One of the guesses about the causes of the SoD problem is in fact SD cards. However, there are reports about having the problem even after taking out the SD card.
Have you updated your firmware to JB? Since I updated mine 5 days ago, I haven't faced SoD (touching wood!).
So, I recommend you to upgrade youlr phone if you haven't done so.
By the way, I vaugely remember that those who complained about the SD card cusing this problem, recommended to use SD cards of classes 2 or 4 (and not higher classes).
ravijokhun said:
Actually i have been getting SOD since a couple of weeks on my TX. It happened when the phone is charged overnight.
Another thing i noticed is that each time i reboot the phone after the SOD, it says my my SD card is unrecognized and if i want to format it.
I just took out the SD card for the time being thinking it was causing the SOD.3 days since i removed it and no SOD yet. Any ideas?
Click to expand...
Click to collapse
Hi again
Have a look at the following links:
http://forum.xda-developers.com/showthread.php?t=745253
http://forum.xda-developers.com/showthread.php?t=1707521
rezasani said:
Hi,
One of the guesses about the causes of the SoD problem is in fact SD cards. However, there are reports about having the problem even after taking out the SD card.
Have you updated your firmware to JB? Since I updated mine 5 days ago, I haven't faced SoD (touching wood!).
So, I recommend you to upgrade youlr phone if you haven't done so.
By the way, I vaugely remember that those who complained about the SD card cusing this problem, recommended to use SD cards of classes 2 or 4 (and not higher classes).
Click to expand...
Click to collapse
using ICS 3.212 a month
never facing any SoD
using from 3.212 Russian ftf
and I'm using sdcard 32 GB class 10 without any problem
never hear any information, that higher sd card class give error or SoD to some phone, except for bad sd card. . .
I have been having a similar issue with my TL ever since I upgraded to Jelly Bean about a month ago. For the first two weeks everything worked great and I loved the new update, but now seemingly out of nowhere my phone is starting to act up. At seemingly random times my phone will either freeze or hang or just generally not respond, the navigation buttons disappear and holding down the power button will not let me shut the phone down. The first few times it happened a message would pop up telling me that some process or app is not responding and I have the option to either wait or force close it. Normally I just tap "Ok," and then a slew of messages pop up, basically every process and app crashes simultaneously, forcing me to restart by holding down Vol up and Power. When it powers back on everything works fine again, but sometimes it will do this as much as 4 times a day. It doesn't seem to matter what I am doing at the time or what apps I have open. Sometimes I will go to unlock my phone and it will be stuck on the lock screen (I can lock and unlock the phone fine but no navigation buttons are visible and I can't tap on anything). It seems like now it will just say "Xperia Home is not responding" and I am again forced to restart.
Not sure if this is what you mean by SOD, but it is quite frustrating seeing as everything worked flawlessly about two weeks post updating.
I am using the Xperia TL (LT30at) 4.1.2 build 9.1.F.1.120 Kernal version 3.4.0
Locked base band since it is the AT&T version
Never tried rooting or modding my phone
osiris010 said:
I have been having a similar issue with my TL ever since I upgraded to Jelly Bean about a month ago. For the first two weeks everything worked great and I loved the new update, but now seemingly out of nowhere my phone is starting to act up. At seemingly random times my phone will either freeze or hang or just generally not respond, the navigation buttons disappear and holding down the power button will not let me shut the phone down. The first few times it happened a message would pop up telling me that some process or app is not responding and I have the option to either wait or force close it. Normally I just tap "Ok," and then a slew of messages pop up, basically every process and app crashes simultaneously, forcing me to restart by holding down Vol up and Power. When it powers back on everything works fine again, but sometimes it will do this as much as 4 times a day. It doesn't seem to matter what I am doing at the time or what apps I have open. Sometimes I will go to unlock my phone and it will be stuck on the lock screen (I can lock and unlock the phone fine but no navigation buttons are visible and I can't tap on anything). It seems like now it will just say "Xperia Home is not responding" and I am again forced to restart.
Not sure if this is what you mean by SOD, but it is quite frustrating seeing as everything worked flawlessly about two weeks post updating.
I am using the Xperia TL (LT30at) 4.1.2 build 9.1.F.1.120 Kernal version 3.4.0
Locked base band since it is the AT&T version
Never tried rooting or modding my phone
Click to expand...
Click to collapse
are you using custom ROM?
I flash to FXP and i get endless reboot and freezing. I like what the folks at FXP does but i can't seem to solve my problem after a week. I just flash back to stock ROM and (god forbid) i have not seen any reboot or freezing the past 8hrs. if u are on custom ROM, consider going back stock.
I am on 9.1.B.0.411 (4.1.2 Jelly Bean) and no problem so far
rezasani said:
Hi,
One of the guesses about the causes of the SoD problem is in fact SD cards. However, there are reports about having the problem even after taking out the SD card.
Have you updated your firmware to JB? Since I updated mine 5 days ago, I haven't faced SoD (touching wood!).
So, I recommend you to upgrade youlr phone if you haven't done so.
By the way, I vaugely remember that those who complained about the SD card cusing this problem, recommended to use SD cards of classes 2 or 4 (and not higher classes).
Click to expand...
Click to collapse
Sorry for the late reply.
Yes am updated to JB and rooted.
Since i removed the class 10 SD card, No SODs....not even once.
Only thing is that sometimes, when unplugging the charger, the phone does not get the event right away and charging light stays on. After a couple of minutes it goes back to normal.
At least no SODs....
demio121 said:
are you using custom ROM?
I flash to FXP and i get endless reboot and freezing. I like what the folks at FXP does but i can't seem to solve my problem after a week. I just flash back to stock ROM and (god forbid) i have not seen any reboot or freezing the past 8hrs. if u are on custom ROM, consider going back stock.
Click to expand...
Click to collapse
No, like I said I have never tried modding or rooting my phone. I am on stock JB firmware from whenever I updated my phone a few weeks ago. ICS never had any issues like this, JB never had any issues until two week into the update. I'm just confused as to what happens to make these issues occur, I mean, everything was working fine and then for no reason something is causing my apps to crash and my phone to freeze? Doesn't make sense to me...
Help!! My XT has been running fine since I got it last September however since yesterday my device just shuts down when connected to network. Not a restart I actually have to physically turn it back. My device runs fine in airplane mode but as soon as I turn airplane mode off 3 seconds later off.
I am running a locked boot loader with non rooted 141 loaded through PCC so completely stock setup.
Is this looking like a hardware issue possibly or will reloading the stock firmware fix this?
Thanks
Sent from my Transformer TF101 using xda app-developers app
A quick update:
Issue sorted its self out in the evening, Managed to get conected to a network but only with data off, by the morning all was working fine again.
BUT
Later on saturday I had exactly the same cycle of issues again.
Device was fine all day yesterday YAY
However today has seen a return to being dead.
The difference being I didnt drive anywhere yesterday along with this rareity known as "British Summer". We have had some very warm days of recent and I am assuming the shutting down is a fail safe as the device gets too warm.
I guess there is nothing I can do but ride this out. Given we only have this sort of weather for about a week or so a year(if at all).
How do you guys who live in the more consistently warm climates cope with this device which clearly has heat issues?
Issue is getting much worse.
All last night it was out of action worrying as I use it as an alarm so ran it over night in airplane mode.
This morning working fine but now turns off everytime I send a text message.
I had an issue similar to this but it was whenever i connected to a particular WiFi network. For me changing the WiFi channel worked.
ITHORA said:
I had an issue similar to this but it was whenever i connected to a particular WiFi network. For me changing the WiFi channel worked.
Click to expand...
Click to collapse
No issues linked to WiFi seen here just when connecting to network.
issues have only come up since I updated to 141. everyone says this one prevents these issues which I never saw on earlier softwares.
I have done a repair through PCC and will see how that goes now.
Ok, device is not fixed by the repair.
I am no longer having the device randomly shut down completely but the the device is restarting. It has happened 4 times in the last hour.
1- As soon as sent a text.
2- Moving some apps around in the draw
3- Sending another text
4- unlocking phone
Does anyone have any ideas at all what is wrong with my device. Running smoothly for so many months and then now phone is becoming completely unusable.
Not sure if related but issues dont seem to arise when on charge and issues today only started once batter got below 60%.
Hey, I'm new here, I apologise in advance if I'm posting it at the wrong place. I also searched for similar issues, but found nothing quite like the symptoms I experience.
I have two new Xperia V phones. I unlocked both and installed Cyanogenmod 10.2 on them.
One of them is not doing any problems. The other has the following behaviour: every once in a while, when I leave it untouched for a few hours, it turns itself off. Well, I'm not sure if it's really turned off, but touching or holding the turn on button doesn't do anything. Only after I remove the battery and put it back in place can I turn the phone back on.
I noticed this behaviour happens regardless of whether I leave the phone charged (say, for the night) or it's just lying around for a few hours. I haven't been able to establish any problem pattern (like how much time of inactivity it takes before the problem kicks in).
Could anyone here help with me with my problem or give me pointers on how to further debug it?
Thanks in advance,
alteclanding
Did the problem exist when you run stock firmware?
Sent from my Xperia V using Tapatalk
No, but unfortunately I don't know how relevant it is, as I didn't really use the stock firmware for a long time -- I pretty much installed Cyanogenmod right away (after around 2 days).
alteclanding said:
Hey, I'm new here, I apologise in advance if I'm posting it at the wrong place. I also searched for similar issues, but found nothing quite like the symptoms I experience.
I have two new Xperia V phones. I unlocked both and installed Cyanogenmod 10.2 on them.
One of them is not doing any problems. The other has the following behaviour: every once in a while, when I leave it untouched for a few hours, it turns itself off. Well, I'm not sure if it's really turned off, but touching or holding the turn on button doesn't do anything. Only after I remove the battery and put it back in place can I turn the phone back on.
I noticed this behaviour happens regardless of whether I leave the phone charged (say, for the night) or it's just lying around for a few hours. I haven't been able to establish any problem pattern (like how much time of inactivity it takes before the problem kicks in).
Could anyone here help with me with my problem or give me pointers on how to further debug it?
Thanks in advance,
alteclanding
Click to expand...
Click to collapse
Next time this happens, connect the phone to your computer and see if it's recognized with ADB. If it is, then it's on, which I think is most likely the case, I've seen it happen before; phone goes to sleep and can't wake back up, which doesn't make sense if you installed the exact same ROM on both phones, and are running the same apps, but at least you can check.
If it is on, you can pull a logcat and dmesg with ADB in order to see what's going on, and even reboot the phone without having to take out the battery.
Antiga Prime said:
Next time this happens, connect the phone to your computer and see if it's recognized with ADB. If it is, then it's on, which I think is most likely the case, I've seen it happen before; phone goes to sleep and can't wake back up, which doesn't make sense if you installed the exact same ROM on both phones, and are running the same apps, but at least you can check.
If it is on, you can pull a logcat and dmesg with ADB in order to see what's going on, and even reboot the phone without having to take out the battery.
Click to expand...
Click to collapse
I've been waiting for it to happen again, and today it happened. But connecting it to my computer, I wasn't able to recognise any device with adb. Nothing on lsusb, no kernel messages, phone is completely dead until I take out battery and put it back again.
Is there any way to check logs after the phone has rebooted? Any logs before the last 'crush'?
i've been using tsubasa 10.2 for months and gave me headache for only had 5hrs battery....
it's just only 4days ago i change to this rom using the backup zip option and having back my xperia v battery to more longer battery service...
Hey XDA,
I hope you guys can help me with this annoying problem I am having with my Xperia V.
Two weeks ago I flashed UniQue3 on my phone since I was pretty satisfied with the previous version and I wanted to try the new one. (I had stock installed before that, since it had android 4.3).
Then crazy stuff started happening: My phone would just reboot when I was typing a message or browsing the web. No biggy, this happened before sometime as well. This time it was different. It happened constantly. I could not use Whatsapp for longer than 5 min before my phone just rebooted. Funny thing is this only happened when I was not charging it. It happened while charging it as well, but not nearly as often, maybe once every 5 hours.
My phone would not shut down either if I did not use my screen. I can listen to music for hours without it rebooting, but as soon as I try to answer or even read a message my phone reboots...
So I thought it might be the ROM. I installed CyanogenMod and at first it was better. But after two days everything started again. I am really confused as to what is wrong and I can't find a proper answer online. Some say it's Android 4.3, others say it's the battery.
So I was hoping you guys could help me out.
Greetings,
Krytos.
Try flashing the stock Rom and see if the problem still happens
Sent from my HTC One_M8 using XDA Free mobile app
Just flashed the stock rom and it did not help. Issue is still present.
Which tells you it's a hardware prob = bacterie
Yeah, that's what I thought. Gladly I bought a battery like three days ago, so I hope that will fix my issues.
maybe hardware problem of battery or even board.
Try to lock boot loader if it is open.