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Hi Guys,
Could someone tell me why my 2 weeks old Galaxy S (Service Provider: Bell) turns it self off out of the blue?
It happend twice already, the phone was on my pocket, I pushed the on/off side botton and nothing happens, the screen is pitch black!!
This is an irritating issue as I'm forced to physically take out the phone from the case and remove the battery and put it back on to turn on the phone.
Does anybody whats causing this issue? and how to fix it ?
Your help is much appreciated!
Cheers
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Send for warranty is needed I think
Sent from my GT-I9000 using XDA App
Essayli said:
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Click to expand...
Click to collapse
No, the info that you purchased the apps is stored in your Google account. So if you use the same Google account as you're using now as your primary account after reset, you can download all those apps for free. (Primary account is the Google account you first associated with the device.)
i had the same problem with 3 different bell vibrants. About 6 days ago, i bought a new sim card from bell for $5, and it has not happened since. I bought my phone from Bestbuy, but bought my new sim card from Bell store because perhaps the bestbuy sim cards are outdated. Hopefully it stays ok.
One thing i did notice was that when my phone would turn off by itself, it was always in an area where there was bad reception. Maybe a link.
I found that it happened when I installed a different launcher other than Touchwiz. I was using LauncherPro, uninstalled it and everything worked fine. I installed ADW and everything is fine so far.
I saw this thread yesterday and was thankful mine hadn't developed this issue. And then last night after about two hours idle time, my SGS switched itself off and the power button wouldn't respond at all. The only way to revive my beloved phone was to do a hard reset (i.e. removing the battery).
For what it's worth, the only "mods" I've made are installing a handful of apps. No new launcher, no custom ROMs etc.
I'm tempted to give Voda a ring and ask for a new SIM. But this really smells more like a hardware fault to me. A faulty SIM shouldn't result in a handset switching itself off, I'd think...
i'v encountered smailar problem , first i thought my phone turned itself off, later i suspected some apps i'v installed ( setCPU, autokiller etc), after while and digging, i found that i'v installed "Android Tweak" , it has an option to disable screen dim, and i'v used that option, so i changed it back and the problem is gone.
in Spain we have the same problem and no solution by now
http://www.htcmania.com/showthread.php?t=126937
Same thing happened to me last night. Maybe a bug with the date?
Rc-Blob said:
Same thing happened to me last night. Maybe a bug with the date?
Click to expand...
Click to collapse
Mine just died again ten minutes ago. I guess it's a possibility, but considering the number of bugs that we're all discovering with the hardware and software, I'm suspecting it's yet another dodgy batch of phones from Samsung.
I just bought two Galaxy S and I am having same problems with both. I called Belll and they said they never had this kind of problem before. I had installed few apps and thought may be those apps were causing the problem, but even after deleting the apps..phones are powering off itself...
Did any one find the solution yet??
Same problem here, and from what i am hearing is becoming frecuent among galaxy owners. Im amazed something this important hasnt made the news , i mean, its a huge malfunction issue .
I had the same issue.
I called up Samsung support and they asked me to do a phone reset. I didn't try that, but I upgraded the firmware and it's gone now. I suspect resetting the phone will also solve the issue.
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
lockpick said:
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
Click to expand...
Click to collapse
Good luck. I did a factory restore the other day to see if that would help. It didn't. Like you I use my SGS as an alarm... I woke up two hours late this morning because my phone had switched itself off in the middle of the night.
I'm currently waiting for a replacement handset. I'm not holding my breath that the new hardware won't have exactly the same bug though...
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Kilack said:
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Click to expand...
Click to collapse
I've not seen anything like that myself but then I have stuck with stock firmware.
robbiev80 said:
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Click to expand...
Click to collapse
Thats funny...because the only time it has happened to me is at work, where the phone is struggling for reception. It has turned off a total of about 8 times over 1 month. It has never turned off anywhere else (except one other time i was getting bad reception in the forest, and a few minutes later it was off)...strange
Hi, I'm a noob on xda-developppers so yea, everybody hates me. But I would really appreciate any kind of help with this problem, which is:
I have had my htc incredible s for about a month now, and I love it. Only problem is, recently, it started crashing for no apparent reason and upon restarting, I send a troubleshoot message to htc. This has happened 8 times, and now the phone has crashed and refuses to start. The alarm woke me up at night and everything was fine with the phone, so I went back to sleep and 15 minutes later it refused to start. I've tried changing battery, charging, hooking it up to the computer... Nothing works, and it won't even acknowledge that it is being charged. I have no idea why it is doing this, especially since it's only a month old!
Can anyone help?
Restore to factory settings?
if that doesn't work, return it to HTC, might be hardware. i assume you're not yet flashing any custom ROMS right?
Try a factory reset as cardiii suggested ... If that dosent fix it ... Run a ruu ... If that dosent work either ... Then get a replacement ...
This might be cuz of some app u installed ... Anything installed before this happend?
Sent from my HTC Incredible S using XDA App
HtcIncredibleS said:
Hi, I'm a noob on xda-developppers so yea, everybody hates me. But I would really appreciate any kind of help with this problem, which is:
I have had my htc incredible s for about a month now, and I love it. Only problem is, recently, it started crashing for no apparent reason and upon restarting, I send a troubleshoot message to htc. This has happened 8 times, and now the phone has crashed and refuses to start. The alarm woke me up at night and everything was fine with the phone, so I went back to sleep and 15 minutes later it refused to start. I've tried changing battery, charging, hooking it up to the computer... Nothing works, and it won't even acknowledge that it is being charged. I have no idea why it is doing this, especially since it's only a month old!
Can anyone help?
Click to expand...
Click to collapse
Why don't you try to root and flash some roms to make a change with your phone ? I tried and that's so great.
Claim it and ask for new. Looks like HW issue.
HtcIncredibleS said:
Hi, I'm a noob on xda-developppers so yea, everybody hates me. But I would really appreciate any kind of help with this problem, which is:
I have had my htc incredible s for about a month now, and I love it. Only problem is, recently, it started crashing for no apparent reason and upon restarting, I send a troubleshoot message to htc. This has happened 8 times, and now the phone has crashed and refuses to start. The alarm woke me up at night and everything was fine with the phone, so I went back to sleep and 15 minutes later it refused to start. I've tried changing battery, charging, hooking it up to the computer... Nothing works, and it won't even acknowledge that it is being charged. I have no idea why it is doing this, especially since it's only a month old!
Can anyone help?
Click to expand...
Click to collapse
Apply alpharevx and install custom roms !!!
or if u have a S-OFF Phone then Use ADB and get your phone rooted and install clockworldmod recovery !!!. Try getting your phone booted for once atleast and do not turn off , till you complete these Steps and install a custom ROM !!!
Looks like a bad application is causing it....
__________________________________________________
[Status] Rooted S-OFF
[Recovery] 4EXTRecovery v 1.0.6 (A CWMR 4.0.0.2 Mod)
[ROM] CyanogenMod cm-7.1.0-RC0
[Theme] CyanogenMod
[Radio] 3805.04.03.22_M
[Hboot] 1.09.1000
[Case] Seidio Innocase Case
I just have updated my mobile from 2.2.1 to 2.3.4, i used this forum tutorial - http://forum.xda-developers.com/showthread.php?t=1139050
I have issue - my phone is turning off for no reason, you know i don't have lots of apps only fb,twitter,skype and 'advanced task killer'
actually when I am doing Skype video calls, writing SMS or anything else my phone just changed to 'black screen' every couple hours and afterwards my Samsung turning off with sound. To turn on I need take battery off and then into back then he allow to turn on...
before I updated I had little bit similar situation, my phone had 2.2.1 version and i didn't have black screen, but my phone just had 'freezing' for 10 sec or more...
what's problem for? what's your suggestions ? thank you a lot.
Ed
I have this issue as well, although it doesn't happen as much since I upgraded to gingerbread. I did have it happen once the other day. I was listening to music and I needed to make a call and when exiting the music app, it froze. It then went black and I had to take battery out and put it back in. It's annoying if you got a otterbox case on it with two layers. I had heard updating to gingerbread stops this but so far I don't think it's 100%. I use my phone as my alarm and one time it went dead with a full charge and I was almost late for work.
Let me know if you figure something out.
what can say experts about our issue ?
I will take some day my mobile to repair centre.. it's sad if couple of people have same issue and nobody can tell us the problem reason.
Try to flash a custom kernel and see if it the problem is still there
can you tell me or give information what's is 'flash custom kernel' ?
I have also encountered this problem, very frequently if i may add.
the problem actually first occured a few months ago, after i updated my firmware to gingerbread.
In my case the phone does not freeze, the screen wont turn on or respond to any gestures (hardware/capacitive button won't too), however any running process still runs, in specific i can still recieve phone calls, or at least hear the ringer.
I know of many other people that encountered this problem, all came from different ROMs (MIUI, SH 3.5 and up, Stock, PilotX etc..) and i, for one, can say that in the past two-three weeks it atarted appearing a few times a day.
So - does anyone have any ideas for the nature of this BUG??
BTW I use the i9000t which i own for over 7 months now.
Same problem
Hi, I have the same problem here.
and have seen this myself on stock roms too.
It doesn't happen very often (only once on my phone for now) but it is getting me pissed off as no one knows the nature of this BUG.
could it be a problem with the latest 2.3.4 version ? or an update of one of the applications?
I don't have too many apps on my phone only skype and 2-3 games.
the only thing I can think of right now is that all people who had this bug had skype on the phone but I don't really think it's from that.
Hi, And-roid if u ll update to 2.3.4 your mobile will working deffo better, i suggest you update your mobile to 2.3.4
Hey eddys, i have 2.3.4 for over two months now, and the problem just go worst...
Hi eddys,
I have the 2.3.4 (and my brother and sister in law have it too with a stock rom).
this is happening on all roms and all kernels...maybe a problem with the 2.3.4?
I don't know but it is very weird, no one has an answer for this....
edit:
just checked this with my phone supplier and of course they have no idea what so ever about this bug.
come to think of it they didn't even know how to fix my brother in laws "problem" when the 3G internet didn't work (settings-->wireless and network-->mobile network--> check the V on Use packet data ) so no surprise there.
Anyone???
Maybe theres another forum that this problem should be posted at??
I have this bug too, but only while tethering. I've found a solution to the tethering related crashes - after you start tethering, go to the SuperUser settings, and disable root permissions for android wifi tether. Your phone shouldn't crash anymore.
hey zyczu,
unfortunately, I do not use tethering at all, do you suggest i should disable ALL root permissions?
This bug is really getting on my nerves!!!
Everything else, but this, is working great...
Since upgrading my i9000m to 2.3.3 through Kies, my phone has exhibited similar symptoms 3 times: freezing, not responding to touch etc.
The first time I had pulled the battery when it did this, but the 2nd time I had just put the phone down a minute or 2 earlier so display was off so didn't notice it(about 2 weeks ago). And the 3rd time(today), I was using it at the time, and so started taking off my rubberized case, only to have it restart before I got the chance to pull the phone back off.
Startup took much much longer than normal, which I recall the startup was similar during the 2nd "freeze & reboot". For some reason today, I randomly though maybe its an OTA update so I checked "Settings..About Phone" and found my kernel version listed as:
Code:
2.6.35.7-I9000UGKG3
[email protected]#2
I have no idea what it was before, but September 8th was 2 days ago... It is possible it said that before today's restart but no idea. I have a PIN on my SIM so when starting up have to enter PIN for it to work, but on these auto restarts I never got asked for my PIN so it could have restarted other times too without me noticing(ie. middle of night).
Hmm, mine used to something similar when I would leave Bluetooth on but would move out of range of a paired device. After a few minutes it would just shut down or stop responding. Haven't had that issue since moving to Milkys rom.
hi guys, i just used this tutorial http://androidadvices.com/how-to-up...0-to-stable-gingerbread-xwjvh-2-3-3-firmware/
first I installed 2.3.3 XWJVB then 2.3.3 XWJVH
just doing step by step...
my phone was working fine 2days then i had same issue and then I changed to original SAMSUNG battery and it's working perfect.
try this..
p.s. what kind of batteries you have 'original' or 'non-original' ? thank you
madmigs:
I did not notice the kernel version ive had before, however i took my phone to a service center today, and for what i can see i have the same version as you do, take aside the i9000t instead of i9000m...
eddys:
Ive been using different batteries orig/non-orig on and off, although since ive noticed it hurts performance i stopped doing that, do you suggest that this might be the cause of the problem?
If so, the factory wipe i just did (formatted the internal SD card) should do the trick.
try reading this it helped me since i turn the wi fi off when i go out
http://androidforums.com/samsung-galaxy-ace/312084-randomly-turning-off.html
Are you guys experiencing turn-off issue while phone is in the locked state. I mean you locked the screen and then after a while when you picked it up for unlocking it was powered off. If anyone has this issue, then I found a solution. Just let me know
my turning off issue went back and it's getting every time more annoying, I don't know what to do...
Hi everyone.
I would like to report a pretty fightening situation I faced with my ONE this morning.
I was at a coffe shop conected with wifi and at some point I tried to run Antutu (which I had done lots of time since the 31st of October that I got my One) the dvice gave me a notification that Antutu didnt work and If I wanted to report the problem.
I did click on the report the problem and the phone became unresponsive.
I pressed the power button to see if I can restart the phone but instead the screen became black and would turn on.
Pressing power button long the capacivity buttons were flashing and thats all.
I returned home and I connected it to the charger but the LED light didnt come on.
I tried immediately to turn the device on and to my delight it did boot and worked fine.
I also noticed tryibg quadrant benchmark this afternoon did not work.
Almost performed the test but then it stopped of course I didnt push harder and uninstall quadrant and antutu as well.
Has anyone faced this before?
If that happens again how can I reboot the phone to escape the frozen screen?
That sounds like defective hardware. I think you need to exchange for a new one or send to HTC to be fixed.
Sent from my HTC One using XDA Premium 4 mobile app
gtg465x said:
That sounds like defective hardware. I think you need to exchange for a new one or send to HTC to be fixed.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Since its working and its fully functional I think I can leave without the prety much useless benchmark apps.
Funny part is that this is a replacement phone from HTC Europe because my HTC ONE X had a BSOD problem after they replaced my mainboard and battery after another problem.
All in all it was a deja vu for me to see my almost 10 days old HTC ONE do the same problem the HTC ONE X displayed.
Maybe there is some kind of curse on me.
There is an ex-girlfriend I suspesct........
:laugh:
I have a similar problem with my HTC One, which i bought back in July.
Sometimes the phone refuses to wake up, i have to hold the power key, together with the home key to make it reboot.
Other times the screen refuses to turn off and only rebooting as described above helps.
I waited for the upgrade to Android 4.3, hoping the problem would be fixed.
Unfortunately it didn't help. I also tried to hard reset and initialize the phone a couple of times, also without luck.
I also tried to run the phone without my apps to be sure the problem was not caused by any one of them.
Yesterday i initialized again and the phone worked without problems, so this morning i added WhatsApp.
Everything worked ok for a couple of hours, so i added 2 more apps (news reader and an app to control the heating).
After a few hours the problem reoccured so i removed the last 2 apps and rebooted. After a couple of minutes it got stuck again.
Since i'm struggling with this problem for some weeks now and it seems to become worse, i decided to request HTC to repair or replace my phone.
Two of my friends also own a HTC One and don't have this problem.
Maybe you should also consider to get in touch with HTC.
Good luck!
What rom's and kernels are you all running?
You should be finding some girls in the coffee shop but you try to run Antutu instead?
snowblind2142 said:
What rom's and kernels are you all running?
Click to expand...
Click to collapse
Mine is all standard.
Kernel: 3.4.10-gfa33c1e
[email protected]#1
SMP PREEMPT
Build-number
3.62.401.1CL264544 release-keys
Android-version
4.3
Sense-version
5.5
The problem also occured with the previous Android version (4.2).
IINexusII said:
You should be finding some girls in the coffee shop but you try to run Antutu instead?
Click to expand...
Click to collapse
Well the place was pretty boring in that area which explains why I was playing with the phone.
I thought that was apparent.....
snowblind2142 said:
What rom's and kernels are you all running?
Click to expand...
Click to collapse
Stock ROM android 4.3 Sense 5.5
I sent it to HTC for repair a week ago.
I will post their finding after it has been returned.
Hello,
I am here because i have another problem with my lovely phone :/
You guys always helped me so i hope you will do it again.
Okay,
My phone is restarting in random moments. Screen is freeze for 1-2 seconds and then rebot. It is doesn't matter if phone is used hard (games) or if it's on the table.
1st time it happend with ROM 5.1.2. Then i've decided to go back to 4.1 rom and then automatic upgrade to 4.3.
Few days was okay and after then it starded again.
Does someone know why i have that issue??
I really hope that is only rom problem and if i change it the problem will gone.
And here's second part of thread.
What oryginal rom do you recomend? I have saw a lot of them but i have no idea what could i install.
Right now i have stock rom, i do not remember exactly number but i has "James Bond" music so i am sure it was one rom from that edition...
Edit:
If you find any better rom than stock 4.3 that is really stable i can take it as well
I jsut want my phone wokrks without any problems
Please, halp :fingers-crossed:
Try to run phone in a safe mode and see if the problem with restarting still exists.
I would suggest you to use this CM 12.1 rom it is working just great.
It could be a problem because i have no idea whenit will happen.
Now few days was great only today morning i saw that it restarted.
Hmm, for the first time restarts like this started with that rom... but i will give it another chance i think.
Then maybe an app are causing that random restarts or it may be a hardware problem. It even may be that sim card causing restarts, I have read something about it.
Btw I'm using that rom from the very first builds and I havent have any problems with phone restarts.
I had few restarts when sim card was loose but i have information that phone is restarting.
About app it's not the problem because even if i had no apps downloaded i had that problem
I hope i haven't destroyed my phone when i installed some roms. That would be bad.
For now i will try to instal CM 12 and i hope the problem will go away.
Edit.
And may it be just a battery problem?
Btw. I just did factory reset and already got few restarts, so i am sure it's not an app that causing the restart.
Okay i have watched that phone for a while and found new, fresh informations...
Even in a safemode phone cause to restart. It is no matter if i have a sim/sd card.
I also think it is getting hotter every restart but i am not sure about this.
When i was traveling by train it was restarting like a stupid... The phone was loosing signal and was changing to roaming etc.
I don't know if it has something with that...
After changing to android 5 few days was good and then...
Also that problem started in 1 day. Just started restarting, without any sympthoms.
Oh and 1 what is strange... After the restart when i touch the square (to cloose the apps) there are apps that i have been using before that restart.
Please, help :c
Edit. A hour ago the phone was restarting over and over, it turned on and sudently after homescreen loaded it restarted again. And that was for some time, now it is working without any issues for over 1 hour...
Edit. 2
After the night, and many restarts as well i saw that battery dropped. From 90% to 20%.
May it be just a battery problem and changing it will solve that?
I have the exact problem for 3 weeks now, the phone becomes screen off then randomly reboot and gets very hot.After reboot battery goes down like from 49% to 10%. My phone is just 2.5 years old and everything ia stock. In battery test it shows like battery health is normal. I also only use gsm+umts, mostly umts, Is there any solution for this?
---------- Post added at 05:57 AM ---------- Previous post was at 05:54 AM ----------
This first started when i travelled by train, then it happened like crazy when i am on sub way, now even happens when i am at home
Sucha a big forum and noone knows the answer, daamn :c
I am really thinking about changing battery right now.