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Hello good people,
I've been searching the forums but i don't seem to be able to find a solution for my dead kaiser.
I'll explain the problem:
When i push the power button on my Kaiser, it start's booting the first part, displaying the "smart mobility" slogan by HTC, after a few seconds, some data appears in red, in the right lower corner of the screen, this is what is says:
R 1.27.12.11
G 22.45.88.07H
D 1.56.00.00
After displaying this for a while (about 1 min.) it goes to the Windows Mobile Splash Screen.
After displaying this for a few seconds (5 to 10 secs) it makes the "empty battery" sound and shuts down.
Can someone help me ?
*** And NO, the battery is NOT empty ... i've charged it over night, and the power light was green. ***
I've tried booting with and without SIM and MicroSD cards ... makes no difference.
ttenhag said:
..snip*** And NO, the battery is NOT empty ... i've charged it over night, and the power light was green. ***
I've tried booting with and without SIM and MicroSD cards ... makes no difference.
Click to expand...
Click to collapse
Will it boot with the phone plugged in to power?
Bill
Yeah, try booting with the charger on. Chances are that your battery' life is out..
Reagdrs,
Carty..
I have had the same thing and wondered if it was the battery... except that sometimes it will stay on for about 2 minutes, sometimes half an hour... but most of the time as soon as it goes to the Today screen, I get the battery dead sound and then it turns off. I am going to try to use another battery to see if that makes a difference.
it's not the battery
I've tried with the power cord on the phone, it does 2 things:
1. The same thing as i said before
2. Doesn't boot at all, it halts on the screen where the red data shows up and stays there until you take the power cord off and the battery out.
It does one of these things, randomly.
I've also tried with another battery from my friends kaiser which works perfectly.
So i guess it's not the battery, anyone another idea what it could be?
Might be something wrong with the firmware or anything? problem is, i can't flash it if it doesn't boot can i ??
any ideas ?
Today i managed to get my hands on a brand new kaiser battery, my uncle has a brand new kaiser and i borrowed his battery.
His battery was full, i put it in my kaiser and tried booting, same problem as above.
I've tried with the power cord plugged into the phone, the charging led went on, and i tried booting, same as above.
Later i've tried with the USB cable connected to the phone and the computer, still the same.
I've also tried soft&hard resetting with the new battery, no succes.
So therefore, i believe it's not a battery or a power problem, it must be firmware corrupted or something of the hardware broke ?
Does anyone has any idea how i can try to re-flash this thing ? to find out if that might be the problem ?
It's not the battery. Could be a bad flash or something. Try to reflash it. Yes, it will reflash even though it won't "boot" as you say. Try to reflash and then report back. Remove the memory card for now.
Also, what Rom and SPL are you using?
Ur going to have to force it into the bootloader to flash it, no biggie. Just hold down the power and camera buttons, and hold the soft reset button with the stylus, untill you get the tri color boot screen. Then flash away! I would flash a stock rom until u can tell weather your problem is hardware related or not. If hardware related keep the stock rom and spl, and try to warrenty return it.
O.k., this just happened to my Brand New kaiser last night too, WTF! Was running fine when the low battery icon came up with half battery life n shut down, now it wont start up at home screen for more than 3 secs before it shuts down and says the battery is dead even while its plugged in! There's no way to reflash or hard reset since it doesn't stay on long enough to do so. Just ordered my replacement, but reading different forums, it seems many people have experienced this with Kaiser and most around the same time, again, WTF!!!
kaalgoosy said:
O.k., this just happened to my Brand New kaiser last night too, WTF! Was running fine when the low battery icon came up with half battery life n shut down, now it wont start up at home screen for more than 3 secs before it shuts down and says the battery is dead even while its plugged in! There's no way to reflash or hard reset since it doesn't stay on long enough to do so. Just ordered my replacement, but reading different forums, it seems many people have experienced this with Kaiser and most around the same time, again, WTF!!!
Click to expand...
Click to collapse
Does it power off while beeing in bootloader? You doesnt have to start the device up to get into bootloader you know. Try checking if it shuts down while beeing in bootloader, if its not just reflash. Another thing, what spl and rom are you guys having this problem using?
It's alive!!!
Finally got it to bootloader mode before it dies and reflashed and it seems to be running just fine now. Using spl ver.1 with schaps 4.30 wm 6 (although users running the stock rom had the same experience). Got the "smart chip not provisioned mm 2" message most likely from at&t killing my sim card from a reorder as they did when I Returned the Iphone which is a rediculous policy(policing); having to constantly contact at&t to update to a new sim. Still, it makes me wonder what caused this defunct in the first place, and if it'll happen again tomorrow or the next day. Reflashing and reinstalling cabs is a Real *****, especially for a pda where people use their device for business and gather a collection of missed calls and lost connections when the Os decides to randomly crash. As much as I dig htc's devices, it's kinda strange how HTC, with such a huge marketshare with pda's, is so quiet about updates or firmware fixes. Anyways, long live the only source for htc fixes, XDA!!
Mine is still completely in the state in which i got it.
Just the stock HTC Firmware, rom's and loaders
Okay, a little update.
How the hell can i flash this thing if it keeps on bugging me with the "Wrong vender ID" message when i try to flash it ?
I know, install HardSPL ... but how can i ? without a possibility to connect ActiveSync?, you'll have to start the device for that and run activesync, but i can't because it won't even boot.
Is there any other way of getting this device to allow me to flash without needing to boot it up fully.
I have no problems getting in to the Tri-Color bootloader, but no further.
When updating it gets to 1%, then my PC gives the message: "Wrong vender ID, please use your own device's update utility" and the phone stays at 1% till i rip out the battery.
ok guys I have the same problem with two of my kaiser's
I can power them up but in aproximately 1 minut goes off, no matter if the charger is plugged or not, it doesn't make a difference
I can put the phone in tri-color screen and stays there with no problem
and I can flash them with no problem because they are olipro already
but after flash them with anything still the same problem ???
so if anybody has a clue or maybe a rom to fix this would be great
thanks
best regards
linterna
One more thing. I have the same problem but mine when starts flashes Blue LED when was good hasn't. I Started few times and it works for 2-3 weeks and again. Best to do is to not use camera. Every time it happends i ise my camera and battery was middle-low. I think its some problem with camera. Many times it don't want to start up or saids that there is no memory for saving photo. Maybe i should flash rom from wersion without cameras.
im having the same problem, has anyone solved this?
Yeah solve . HTC as a kids toy .
Buy Nokia! Or SonyEricsson.
I won't buy smartphone ever again.
Does not boot to the OS
I have the similar problem...... My kaiser is dead not even booting with battery only (not plugged to the PC or external charger).
However when I plugged it to the power source it boots up and continue to the OS and boom (shuts off) in split of second.
I tried different flash and it propelry boots and got windows up and running when plugged to the PC with the old ATT test ROM which I got from the xda threads.
But with the latest roms it wont boot to the windows , it dies before that.
Anyone having idea what could resolve this.
any update on this? i am having the same problem. i tried a hard reset already with no success it goes to the splash screen and says "the device is clearing the storage. please wait" then pings and turns off
r 1.65.21.18
g 25.88.40.05h
d 3.57.00.00
my phone is completely stock and has never been unlocked or messed with. found an updated at&t rom, i ran it and none of the numbers change in the bootup, then goes to the splash screen and says again "the device is clearinng the storage. please wait" and then pings and turns off.
also i have been searching for the oilpro or jockeyw hard spl files on google and on here but have found nothing, the search function doesnt seem to be able to find much.
any help would be appreciative, thanks in advance
Don't mean to hijack but didn't want to make my own thread when this one was here. I'm not having exactly the same problem as everyone else but I am having a battery issue. It works fine and says it's charging when plugged in but when I unplug it the battery goes down fast (like 1-4 % a minute) and when it hits around 70%, it shuts off. Then whenever I turn it on, it immediately shuts down before the Today screen fully shows (like others are mentioning here). I have to plug it back into the charger to get it to turn on again.
Could this be a bad flash too..? I know I did one of the latest HardSPLs and tonight I just now updated to the latest stock AT&T ROM. But it can't be a flash because the night I got it (bought it used on eBay), I was playing with it not plugged in using Skype and it shut off on me. I didn't think much of it and had always had it plugged in since then.
I'm assuming I simply need a new battery.. I've emailed the original owner and she says she never had any problems with it like this.
Zerxer said:
Don't mean to hijack but didn't want to make my own thread when this one was here. I'm not having exactly the same problem as everyone else but I am having a battery issue. It works fine and says it's charging when plugged in but when I unplug it the battery goes down fast (like 1-4 % a minute) and when it hits around 70%, it shuts off. Then whenever I turn it on, it immediately shuts down before the Today screen fully shows (like others are mentioning here). I have to plug it back into the charger to get it to turn on again.
Could this be a bad flash too..? I know I did one of the latest HardSPLs and tonight I just now updated to the latest stock AT&T ROM. But it can't be a flash because the night I got it (bought it used on eBay), I was playing with it not plugged in using Skype and it shut off on me. I didn't think much of it and had always had it plugged in since then.
I'm assuming I simply need a new battery.. I've emailed the original owner and she says she never had any problems with it like this.
Click to expand...
Click to collapse
I've just started having the same problem as you. Very annoying. Mine phone is a year and a half old now, so i'm assuming the battery is coming to an end.
Charge battery, will last a while, but goes down to around 80-70% and then it says plug power in blah blah blah and dies. Then when you charge it, it stays on one or 2 bars for a bit and then jumps to 100% fully charged.
Saw a procedure to "reset" the battery. Supposedly have to take the battery out for a bit then plug in and charge fully over night with the phone OFF. None of this seemed to work for me... I'm due for an upgrade in January, so is it really worth paying for a new battery... hmmm
Hey.
My diamond is acting strangely. For example, right know it's on but later on today or during the night it will turn off. And each morning I have to take out the battery out for about one minute and then press the power on button to get it to start up. If I don't take the battery out and I press the power on button it doesn't start-up. It just remains off. Sometimes it just gets stuck at the start-up O2 screen. But after a few tries it starts up normally and works.
I don't want to have to do this each morning, like I've been doing for the last several days.. Has this ever happened to anyone else? Anyone know how to fix this?
Thanks.
no but I've been having a similar problem lately, my diamond seems to shut itself off almost right after WM boots. I figured it might be a battery problem because it seemed to happen only when it was running off the battery or right after I disconnected it from the charger so I threw on nuePowerCPL to check battery levels, disabled the backlight power management and it's been up and running for 2 hours straight ... when I exit neuPowerCPL I get a voice command error that says voice command had a problem starting, please re-run the application and the phone freezes. Totally stumped about the powering off though. It may have something to do with the power management, I think it seemed to happen most when the screen tried to shut itself off, not always during that time though. I've reflashed telus(my provider) shipped rom a few times and tried a few other roms, reformatted my internal storage, hard reset etc. Any help would be appreciated if it saves me a few bucks on a battery.
quick bump, i'm completely stumped here. I booted into the latest android image from MrPippy and the phone doesn't restart when it's unplugged like in winmo without the battery monitor running(in winmo my phone will stay on till the battery is completely dead, showing good power levels, only if the battery meter is running, otherwise it restarts within a few minutes regardless of if I'm touching it or not.).
So it works normally with Android?
Then it's seems to be a problem with Windows.. Have you tried flashing another ROM?
Goodluck.
Also, an update on my situation. Thankfully it appears to be working normally now. At least if during the night I turn it off and take out the battery. There hasn't been any unexpected shutdowns since I left the battery out on Sunday night. Tonight I'm going to leave it on, to see if leaving the battery out all night actually helps, or it just is suddenly working properly.
iknighty said:
So it works normally with Android?
Then it's seems to be a problem with Windows.. Have you tried flashing another ROM?
Goodluck.
Also, an update on my situation. Thankfully it appears to be working normally now. At least if during the night I turn it off and take out the battery. There hasn't been any unexpected shutdowns since I left the battery out on Sunday night. Tonight I'm going to leave it on, to see if leaving the battery out all night actually helps, or it just is suddenly working properly.
Click to expand...
Click to collapse
Yeah, I've tried running a few different stock roms, a few off ppcgeeks/everythingdiamond etc, re-flashed spl once or twice, repartitioned/formatted sd card. Even tried leaving my battery out overnight. Was thinking in a frost-free freezer, in a bag of rice tonight ...
):
And how would that help? lol
iknighty said:
):
And how would that help? lol
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Click to collapse
If there's any moisture in the battery the rice will pull it out and the cold helps arrange the polarity in the battery ... You never used to put dead batteries in the freezer to bring them back to life when you were a kid?
Well, no. I've never heard about that before. >.<
iknighty said:
Well, no. I've never heard about that before. >.<
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Click to collapse
Didn't work anyways. I just read another thread about a hard reset solving this but ... I've gone as far as completely repartitioning my internal storage + hard resets and that hasn't solved it. When I throw a multimeter on my battery the voltage is constant/consistent. At a total loss. As far as I can tell it seems like a blackhole in my battery between 0%-60%. Seems that once the battery drains itself to 60%, it's more like it's drained itself to 0%. When I plug the phone back in after it shuts itself off the battery is always reading 0% NOW, when I started troubleshooting this crap a few weeks ago it would power off any time (battery @ 94%) and I would power it back on to see windows reporting the same battery levels as when it shut off.
Update: I did a format w/mtty a day and a half ago and my phone hasn't restarted since (besides me restarting it, read ahead). The phone seems to be working fine for the most part but it seems the battery readings are never updated, it will sit w/an icon that says 94% in the taskbar all day, when I restart it it jumps down to 59% and stays there all day until another restart. Seems the only time I'm getting a reading from the battery is on first boot. Doesn't restart now though!
Good.
Unfortunately for my Diamond had a blank black screen when I turned the screen on this morning. ): After a couple of soft resets and after flashing another ROM it began working correctly. I'll see if it does the same tomorrow. :/
iknighty said:
Good.
Unfortunately for my Diamond had a blank black screen when I turned the screen on this morning. ): After a couple of soft resets and after flashing another ROM it began working correctly. I'll see if it does the same tomorrow. :/
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Click to collapse
Which ROM had the problems? Which is the new one?
I have the same problems with EnergyROM (September 20 release). My current guess is WM6.5 not working properly with power controller of Diamond.
Could be. :/ The first time it gave me problems I had a WM 6.5 rom, and this time I had also flashed a WM 6.5 rom.. When it re-began to give me problems it had BOGYSOFTS V6 ROM, I don't know about the first time. Now that you point it out all the times it has given me problems I had a WM 6.5 rom, but maybe it's just coincidence..
Now it's not even turning on. If I press the Power On button and leave in it's pocket after a while it becomes somewhat hot... I don't know what's up. :S
This randomly started happening to me about 4 months ago. I was out at some clubs and whenever i checked my phone it was off! I thought it was a battery issue at first as thats what it seemed like.
I think I just hit the phone on the soft part of my leg pretty hard a few times. I havn't had any issues since.
Hey guys, I need some help with my G1. I regularly do conditioning for my phone and for some reason, even if my phone has a full charge, it just turns off and I can't turn it back on until I put it on a charger or wait about two hours. Also the phone doesn't give me a notification that it's shutting down. Not sure if this is the right topic to put it in but thanks for the help!
EDIT: I have been using Cyanogen v4.2.13 and I've checked my battery status on my phone and it says that it's in good condition
Ive been having the same problem. Hopefully someone can help us!
me too!
I have this exact problem. I have the latest CyanogenMod - v4.2.13 ROM on my phone. I read somewhere that the auto wallpaper switching apps caused this. But even after uninstalling the app my phone randomly shuts down.
i guess you can try going back to a earlier cyanogen rom or any rom and see if that changes the problem, if not, i guess you can try to wipe, and to the htc recovery and all that and go back to 4.2.13, im still new at this whole thing so its just a thought
Same here
I'm not sure what the deal is. I think that I have dirt in my SD connector or something because mine runs out of memory and reboots sometimes. Other times it works for days. Still other times, it goes into a reboot loop until I take the sd card out and re-seat it.
Perhaps the weak sd connection is the culprit. Are other people keeping the phone in a pocket that generates lint and dust?
Does a battery pull / replace seem to fix the problem?
i keep mine in my front pocket all day everyday lol
I say take a sledgehammer to it, that way it'll die reliably rather than randomly
I reflashed radio, spl, rom, partitioned, wiped, everything! Still shut itself off today. I had to turn it back on with the charger connected to get it back again.
Hey guys, I found the problem. My battery couldn't hold a charge so I would suggest getting a new battery if you had the same problem as I did. Be sure to condition/calibrate it so it'll last longer.
EDIT: Also only put your phone on a charger if the battery is extremely low.
Change Battery
I tried at least 4 different ROMs(with wipe/reset) and it did the same thing. So it's not the software. As a finally test I swapped batteries with my wife (also has a G1). No random shut down on my phone but her phone did. So it's definitely a battery issue. Also, I noticed my battery has swollen quit a bit. New battery on it's way.
I can't get my phone to turn on (or at least stay on).
Last night I plugged it in before going to bed, just like I always do. Nothing seemed out of the ordinary. This morning, however, when I woke up, it was off (even though I had left it on) and I couldn't get it to turn on at all. I didn't have time to examine it much before going off to school so I just took it with me (despite its apparent uselessness) and it never turned on. Now that I'm home I am able to look at it more in depth, but I can't seem to figure out what the problem is.
Every time I plug it in to charge, the LED light comes on for about 2 or 3 seconds, and then turns off again, I'm not sure if that means anything. On two occasions now, I've been able to turn the phone on to the point where it shows the HTC logo, but that lasts for a second or so and then it shuts off again. I haven't been able to get it past that point.
I haven't gone through any changes with the phone as of recently. I haven't even installed any new apps or anything for awhile now. I really don't know what would have triggered this sort of behavior. It just seemed to happen for no reason overnight.
Any ideas and/or help would be much appreciated.
teveisboss said:
I can't get my phone to turn on (or at least stay on).
Last night I plugged it in before going to bed, just like I always do. Nothing seemed out of the ordinary. This morning, however, when I woke up, it was off (even though I had left it on) and I couldn't get it to turn on at all. I didn't have time to examine it much before going off to school so I just took it with me (despite its apparent uselessness) and it never turned on. Now that I'm home I am able to look at it more in depth, but I can't seem to figure out what the problem is.
Every time I plug it in to charge, the LED light comes on for about 2 or 3 seconds, and then turns off again, I'm not sure if that means anything. On two occasions now, I've been able to turn the phone on to the point where it shows the HTC logo, but that lasts for a second or so and then it shuts off again. I haven't been able to get it past that point.
I haven't gone through any changes with the phone as of recently. I haven't even installed any new apps or anything for awhile now. I really don't know what would have triggered this sort of behavior. It just seemed to happen for no reason overnight.
Any ideas and/or help would be much appreciated.
Click to expand...
Click to collapse
Sounds like your charge port crapped out...
You can find em on amazon...
Spend at least $12 USD...
It takes about 20 minutes to replace
Help, my htc velocity 4g telstra is no power, the battery was drained then i charge it but my phone wasnt able to charge it. and the LED light is not turning on. then i tried to consult to a technitian and they said that my phone is on soft bricked. how can i recover it. please helppppp:crying::crying::crying::crying::crying::crying:
mavexx01 said:
Help, my htc velocity 4g telstra is no power, the battery was drained then i charge it but my phone wasnt able to charge it. and the LED light is not turning on. then i tried to consult to a technitian and they said that my phone is on soft bricked. how can i recover it. please helppppp:crying::crying::crying::crying::crying::crying:
Click to expand...
Click to collapse
You should have read more before flashing clockworkmod...
You need another battery... And twrp or wcx recovery...
Flash either recovery... Except cwm... Then put your battery back in and voila... It charges...
There a multiple cases where Z3 Compact suddenly off, and then cannot be boot at all (with any mean available). It randomly can be boot, in my case i charged it a long time (approximately one night), then i saw the LED lights lit hence the successful boot. But 5 minutes later, poof, it die again and cannot be boot. I plugged back to the charger, no LED light or respond whatsoever.
The second time i able to boot it, i reflash the stock rom using the PC Companion repair section. But the problem persist, which hint me that this is maybe a hardware problem. I found in the sony forum that the motherboard or the battery could be fail, OR the battery was too low to lit the LED light during charging (which seem illogical for my case which the phone dead with 100% battery).
In the end i sent it to the service center and the phone not currently held up in a ward for god know how long. The friendly assistant at the service center suggested the board or the battery were failed since the phone didn't respond with charging and reset charging.
Any comment from you guys about the possibility of board and battery failure will be appreciated
There a thread in the sony forum,
https:// talk.sonymobile.com/ t5 / Xperia-Z3-Compact/ Sudden-Death-of-Sony-xperia-Z3-Compact/ td-p/877345/page/5
and based on the thread there is a lot of case happen in Malaysia. So for future owner, watch out!
well, this is a similar case [i suppose] http://forum.xda-developers.com/z3-compact/help/bricked-z3c-help-t2952415
Well my Z3C used to be softbricked like you. Meaniez had post my thread about it right above.
The reason for this was the unrespond battery. In my case, I charged it for about 3->4hrs, started at 17%. Then it suddenly softbricked, plugged it to PC, the logo Xperia appeared, but it still remained the same. I took it to the store, their technicians found out that the battery wasn't gone at all, it was hibernate. So they charged it with high-voltage electric for hours, then it came back to life, just like we do the electric shock to save people.
I think my case will help you with a solution to safe your phone.
leonjun said:
Well my Z3C used to be softbricked like you. Meaniez had post my thread about it right above.
The reason for this was the unrespond battery. In my case, I charged it for about 3->4hrs, started at 17%. Then it suddenly softbricked, plugged it to PC, the logo Xperia appeared, but it still remained the same. I took it to the store, their technicians found out that the battery wasn't gone at all, it was hibernate. So they charged it with high-voltage electric for hours, then it came back to life, just like we do the electric shock to save people.
I think my case will help you with a solution to safe your phone.
Click to expand...
Click to collapse
Well, in your case, the phone responded when connected to PC. Mine didn't respond at all. Thanks though for your information.
You meant the logo Xperia didn't appear on the phone when you plugged it ?
fzl.abdulaziz said:
There a multiple cases where Z3 Compact suddenly off, and then cannot be boot at all (with any mean available). It randomly can be boot, in my case i charged it a long time (approximately one night), then i saw the LED lights lit hence the successful boot. But 5 minutes later, poof, it die again and cannot be boot. I plugged back to the charger, no LED light or respond whatsoever.
The second time i able to boot it, i reflash the stock rom using the PC Companion repair section. But the problem persist, which hint me that this is maybe a hardware problem. I found in the sony forum that the motherboard or the battery could be fail, OR the battery was too low to lit the LED light during charging (which seem illogical for my case which the phone dead with 100% battery).
In the end i sent it to the service center and the phone not currently held up in a ward for god know how long. The friendly assistant at the service center suggested the board or the battery were failed since the phone didn't respond with charging and reset charging.
Any comment from you guys about the possibility of board and battery failure will be appreciated
There a thread in the sony forum,
https:// talk.sonymobile.com/ t5 / Xperia-Z3-Compact/ Sudden-Death-of-Sony-xperia-Z3-Compact/ td-p/877345/page/5
and based on the thread there is a lot of case happen in Malaysia. So for future owner, watch out!
Click to expand...
Click to collapse
I am French, exact same thing happened to me last night (didnt boot, plugged it, pressed power/vol+, booted with red light blinking and when on lockscreen restarted automatically and did the same thing again in a loop, then stopped responding at all. Plugged it for the night, green light this morning. Unplugged, didnt boot. Waited, plugged it again, this time it booted up, and it's still working fine. Did a factory reset and erased my data in case I have to send it to repair. It's such a shame, I love this little phone.
I think I'm done. Sick with having to go to the centre, sick with their crappy excuses and most importantly sick with all the 'bad batch' problems - Glass cracked, Flap covers, and worst of all, sudden death? Gosh that's crazy. Btw I am from Malaysia and my phone last night have just officially been infected with the sudden death problem for no reason. I am pretty confident that even if they swap my phone with a new one, that would also be from the bad batch.
But again, this is just me. I hope yours would be much better because overall the phone is actually quite good given the size. Cheers
So I got the black screen of death issue and I think I solved it.
My internal nand was pretty full (got the warning several time). Eventually, the screen turned black one day and the phone wouldnt turn back on, even with
- reboot power/volume combo
- reset button behind the flap (30s+)
- charger connected/disconnected with same buttons
Leaving the phone there for a day or two (trying to boot it every now and then with the power button...), eventually it works/boots for some magical reason. Then it goes black again for a day or two, sometimes quickly, sometimes not. I did that a few times over several days...
Eventually when I got it to boot again I directly did a factory reset. This does not clean the internal sdcard. Things worked for a week straight (ie longer than usual) and bang, black screen again, and again and again...
So when I got it to boot once again (yes, that's PAINFUL to test all this) I did a factory reset + wipe of the internal sdcard.
Since that day, no more black screen of death.
I therefore suspect there's a bug with the nand controller when its nearly full or is full, or there's a bug plus bad nand hardware that causes it. I'm a little clueless on why it can eventually reboot.
I tested this 20, 30 times just to be certain, and it really seems related. So now I'm curious, any of you with the problem had the internal nand nearly full ? (or above 75% full at least). If so, try to boot the phone again a bit later and remove files from the sdcard just to see.
bilboa1 said:
So I got the black screen of death issue and I think I solved it.
My internal nand was pretty full (got the warning several time). Eventually, the screen turned black one day and the phone wouldnt turn back on, even with
- reboot power/volume combo
- reset button behind the flap (30s+)
- charger connected/disconnected with same buttons
Leaving the phone there for a day or two (trying to boot it every now and then with the power button...), eventually it works/boots for some magical reason. Then it goes black again for a day or two, sometimes quickly, sometimes not. I did that a few times over several days...
Eventually when I got it to boot again I directly did a factory reset. This does not clean the internal sdcard. Things worked for a week straight (ie longer than usual) and bang, black screen again, and again and again...
So when I got it to boot once again (yes, that's PAINFUL to test all this) I did a factory reset + wipe of the internal sdcard.
Since that day, no more black screen of death.
I therefore suspect there's a bug with the nand controller when its nearly full or is full, or there's a bug plus bad nand hardware that causes it. I'm a little clueless on why it can eventually reboot.
I tested this 20, 30 times just to be certain, and it really seems related. So now I'm curious, any of you with the problem had the internal nand nearly full ? (or above 75% full at least). If so, try to boot the phone again a bit later and remove files from the sdcard just to see.
Click to expand...
Click to collapse
I know I'm a bit late to the party, but a colleague of mine just contacted me about the same issue - phone rebooted and remains dead.
I have not yet had a chance to look into the phone itself, but according to him the internal storage would be full up to a few MB, which would explain the issue based on your investigation.
Will look into it further...
Dude,
I feel your pain, read what happened to me : http://forum.xda-developers.com/showthread.php?t=3037336
The phone went back in warranty, I just had to pay the postal service, nothing else.
They didn't told me what was the problem, but I think they replaced the motherboard.
Sent from my D5803 using XDA Free mobile app
FYI: Here's the report I received from them.
Well, bad news I guess... I tried whatever I could possibly think of, but the best I get is a steady red LED for some time, after that the LED turns off again and still no reaction at all (also while the LED is lit).
From what I can tell, it's most likely a battery issue, because when the red LED first lights up, it's kind of a flickering, which is why I assume the voltage is just too low to do anything.
We'll see what Sony's gonna tell us after they got the device for repair
This just happened to me. For my exp, we have this problem when we charge with the magnetic cable. Correct me if I am wrong.
So happy to see this topic, hoping that there is the fix guide in this, however ...
can anybody helps me ?
laufersteppenwolf said:
Well, bad news I guess... I tried whatever I could possibly think of, but the best I get is a steady red LED for some time, after that the LED turns off again and still no reaction at all (also while the LED is lit).
From what I can tell, it's most likely a battery issue, because when the red LED first lights up, it's kind of a flickering, which is why I assume the voltage is just too low to do anything.
We'll see what Sony's gonna tell us after they got the device for repair
Click to expand...
Click to collapse
Hi,
please do inform us when u find any solution cause i'm facing similar issue after using it for 6-7 months
shardul.phatak said:
Hi,
please do inform us when u find any solution cause i'm facing similar issue after using it for 6-7 months
Click to expand...
Click to collapse
Have you tried upgrading to 5.1.1 (23.4.A.0.546)? I had the same problem, where my z3c would only last an hour or so until the next sudden death and I'd have to wait a few days before being able to turn it on again (and will die after another hour).
Since I upgraded, it has only happened a couple times, and even then I could immediately turn it back on. While it's not a complete solution for me, at least my phone is usable now.
laufersteppenwolf said:
Well, bad news I guess... I tried whatever I could possibly think of, but the best I get is a steady red LED for some time, after that the LED turns off again and still no reaction at all (also while the LED is lit).
From what I can tell, it's most likely a battery issue, because when the red LED first lights up, it's kind of a flickering, which is why I assume the voltage is just too low to do anything.
We'll see what Sony's gonna tell us after they got the device for repair
Click to expand...
Click to collapse
Well, This sudden death phenomenon happened to me as well this weekend, without any prior warning, since the phone is just 5 weeks old. I tried every possible fix suggested on the web, no response at all.
Now the phone has been shipped to a service centre in Athens, Greece, 350 km from where I live. Ought to have an update on phone;s status in approx. 10 days I was told. I keep my fingers crossed... From what I've read searching this matter during these past days, it seems more like a hardware issue (i.e. defective motherboard). If that's true, and since this phenomenon tends to grow steadily like an epidemic all around the globe (first SE Asia, now Europe) than it is a disgrace for SONY not to organize a recall...
Same issue here. Started few times and then hard brick. No flash mode, no fast boot, no charging... The girl from Sony support, after I've told her that i have an issue reported by many user on their support forums told me not to believe everything I see on the internet . I've been a Sony fan for many years but this denial of a manufacturing fault will make me reconsider...
This has been happening to me regularly now. The only way to get it to boot is to leave it on a charger for an hour or two. After an hour it will say it's charging again. Once it shows that it's charging, you can power it on. Pretty annoying, especially because when this happens to me, the battery will usually be over 90% full.
---------- Post added at 09:15 AM ---------- Previous post was at 09:04 AM ----------
bilboa1 said:
So I got the black screen of death issue and I think I solved it.
My internal nand was pretty full (got the warning several time). Eventually, the screen turned black one day and the phone wouldnt turn back on, even with
- reboot power/volume combo
- reset button behind the flap (30s+)
- charger connected/disconnected with same buttons
Leaving the phone there for a day or two (trying to boot it every now and then with the power button...), eventually it works/boots for some magical reason. Then it goes black again for a day or two, sometimes quickly, sometimes not. I did that a few times over several days...
Eventually when I got it to boot again I directly did a factory reset. This does not clean the internal sdcard. Things worked for a week straight (ie longer than usual) and bang, black screen again, and again and again...
So when I got it to boot once again (yes, that's PAINFUL to test all this) I did a factory reset + wipe of the internal sdcard.
Since that day, no more black screen of death.
I therefore suspect there's a bug with the nand controller when its nearly full or is full, or there's a bug plus bad nand hardware that causes it. I'm a little clueless on why it can eventually reboot.
I tested this 20, 30 times just to be certain, and it really seems related. So now I'm curious, any of you with the problem had the internal nand nearly full ? (or above 75% full at least). If so, try to boot the phone again a bit later and remove files from the sdcard just to see.
Click to expand...
Click to collapse
My internal and external storage are both only half full and the sudden death bug continues to happen. Not sure it's related to storage. I've noticed that it only happens to me when the phone is sleeping with the screen off. I know sony did a lot of work to get the phone to use very little power when idle. Maybe it's related to the phone not being able to wake up? Does anyone know if this happens with non-stock ROMS as well?
penske said:
This has been happening to me regularly now. The only way to get it to boot is to leave it on a charger for an hour or two. After an hour it will say it's charging again. Once it shows that it's charging, you can power it on. Pretty annoying, especially because when this happens to me, the battery will usually be over 90% full.
---------- Post added at 09:15 AM ---------- Previous post was at 09:04 AM ----------
My internal and external storage are both only half full and the sudden death bug continues to happen. Not sure it's related to storage. I've noticed that it only happens to me when the phone is sleeping with the screen off. I know sony did a lot of work to get the phone to use very little power when idle. Maybe it's related to the phone not being able to wake up? Does anyone know if this happens with non-stock ROMS as well?
Click to expand...
Click to collapse
Started happening to me a couple of weeks ago. Currently on SlimRom 4.4 and have been using this ROM for about a year now.
I was actually about to reflash a stock ROM until I saw this thread and now I don't know. Might have to call Sony.