Is my RMA nexus 4 really "BRAND NEW" - Nexus 4 General

So I put in an RMA for my nexus 4 since my earpiece was not working, i got in on the first day of sale, and other then having to make calls through speakerphone, ive been extremely happy with the phone.
so i put in my RMA, and just received the unit 2 days ago. and i have some concerns.....
for starters, the screen on the replacement unit seems to have something wrong with it, cant quite figure out what it is, its not the common yellow spotting issue, its more of a washed out, lack of brightness issue. its not as bright as my original, and the whites seem dull and off-white, and the greys( particularly the settings menu) seem to have a yellow/greenish tint. I tried the color calibration apps (both the nexus 4 display app and the faux app) nothing seemed to work.i have taken pictures to show the differences.
another issue is with the back glass. If you see the pictures around the camera opening, my original has a noticeably bigger opening then my replacement, god knows why, but this ties in with the tittle of this thread and my concern, could this back glass have been broken and replaced by LG and passed off as a new in box unit?
the last piece of this puzzle is with the packaging itself, the box was new, had original black tape security tabs identical to my original nexus, also the screen protectors were in place as well, also identical to my original nexus. but what was definitely not present was the thin tiny strips of vinyl covering the chrome bezel, there was 4 in total on my original, this RMA unit had none, what gives?
so there is it, sorry for the long rant, just wanted to see what everyone thinks about this.
pics showing the difference in screen quality, original unit on right, replacement on left, also my original unit has the larger camera opening, let me know what you think.

Yellowing is normal with IPS Panels, it's the glue drying, give it a few days and it will be gone.
The camera lens has been discussed in other threads. It's apparently a hardware revision and makes no difference with the camera quality

I don't think my Nexus 4 had any plastic wrapping around the chrome finish. Anyone else?

nexus14 said:
I don't think my Nexus 4 had any plastic wrapping around the chrome finish. Anyone else?
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There was none, the device was bare.

You seem to have gotten a rev 11. Give the RMA a week and then compare the screens. The yellow will be gone by then. As long as the yellow is uniform you should be good. Be grateful you didn't order an RMA this late and got an original rev 10. I think the 11s have better battery life and less light bleed. The rev 10 I received is awful... Came gritty and full of dust. Also had a nick in the glass underneath the factory screen cover, a black unfinished dot on the chrome, and a piece of debris under the glass. The yellow on my screen is only on the lower half of the screen. This is my 4th nexus. I have no. 5 on the way. Hope I get a good one the next time around.
Sent from my Nexus 10 using xda premium

How do you tell which revision it is?

well, now that you mention it, that was one of the things i did notice, was less light bleed, total darkness with black background, my original unit has 2 spots on the top with very small light bleed, the new RMA unit has a tiny hint of light bleed in the same spot.
so im suddenly feeling alot better about my replacement unit thanks to you guys, my biggest concern was the missing vinyl pieces over the chrome bezel, glad to hear its normal.
i still have 18 days to send out my original unit, ill keep using it daily with full brightness and compare after a week.
Also, where was the camera opening change discussed?

AshtonTS said:
How do you tell which revision it is?
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I would like to know this too.

just confirmed, you can check your "rev" model by booting into fastboot, (hold vol up and vol down + power)
so my original is a rev-10 manufactured in 10/20, my new RMA unit is a Rev-11 manufactured 12/10, i hope the screen improves

Jayrod1980 said:
You seem to have gotten a rev 11. Give the RMA a week and then compare the screens. The yellow will be gone by then. As long as the yellow is uniform you should be good. Be grateful you didn't order an RMA this late and got an original rev 10. I think the 11s have better battery life and less light bleed. The rev 10 I received is awful... Came gritty and full of dust. Also had a nick in the glass underneath the factory screen cover, a black unfinished dot on the chrome, and a piece of debris under the glass. The yellow on my screen is only on the lower half of the screen. This is my 4th nexus. I have no. 5 on the way. Hope I get a good one the next time around.
Sent from my Nexus 10 using xda premium
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Click to collapse
5th phone? I guess that means they'll probably give me a replacement too I thought after the 3rd unit they wouldn't do anything I'll call for a RMA tmrw my phone has been constantly overheating it even started to heat up when it was in my pocket on sleep
Sent from my Nexus 4 using xda app-developers app

Jayrod1980 said:
You seem to have gotten a rev 11. Give the RMA a week and then compare the screens. The yellow will be gone by then. As long as the yellow is uniform you should be good. Be grateful you didn't order an RMA this late and got an original rev 10. I think the 11s have better battery life and less light bleed. The rev 10 I received is awful... Came gritty and full of dust. Also had a nick in the glass underneath the factory screen cover, a black unfinished dot on the chrome, and a piece of debris under the glass. The yellow on my screen is only on the lower half of the screen. This is my 4th nexus. I have no. 5 on the way. Hope I get a good one the next time around.
Sent from my Nexus 10 using xda premium
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Click to collapse
Mines a rev 10 and it's great, no issues, no light bleed, no yellow screen, none of that stuff.

The yellowing is not glue and it will no go away, my rma has a yellow tint and after weeks of use it is still there, my RMA also had the smaller camera hole aswell, waiting on my third nexus.

no vinyl on my bezel at all. Mine was not RMA.

Yeah, my N4 did not have any plastic on the bezel when it arrived BNIB. My RMA should come this week or the next (Bluetooth does not work on current device on Stock firmware and custom as well) and I will compare the two to see if there are any differences.
Sent from my Nexus 4

No vinyl on my bezel as well. (original phone)
RMA will be here soon, will update on that too

AshtonTS said:
Mines a rev 10 and it's great, no issues, no light bleed, no yellow screen, none of that stuff.
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I received my RMA on November 29th. I have perfect Nexus except for some light bleed at the top. That's not a big deal especially since it's an IPS display. No yellowing, whites are perfect, no overheating, and I have a "faster" CPU.
Sent from my Nexus 4 using xda premium

They've probably increased the gap around the lens so if the back glass cracks it cannot crack quite as close due to a bigger gap?
I also wonder what impact colours have around a phone camera lens because the black is quite reflective but the grey part isn't.

XxSilent22xX said:
The yellowing is not glue and it will no go away, my rma has a yellow tint and after weeks of use it is still there, my RMA also had the smaller camera hole aswell, waiting on my third nexus.
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Click to collapse
This sucks to hear..... So the phone itself is not bad, the screen seems great and bright, but when I put it next to my original nexus its amazingly noticeable, and that's what kills me!!! Knowing that I do t have the best screen experience possible, ugghhhh
I called in the issue and might pursue another RMA, but I think I'm gonna wait a while, perhaps "rev-12" or whatever comes next will be better, but the screen is killing me right now!!!

Mine kind of yellow. But I don't care really. I change my phone every year or so. So it's not really big deal. The screen very crisp colors are very nice.

I regards to the yellow tint... Does LG out source their LCDs? Reason I ask is because the comparison shots just look like different screen temps. When I was buying iPhones, this was a common issue because apple used displays from both Samsung and LG. I had bought two phones on the same day for my wife and I, both the same model, and my phone had a very blue (cool temp) hue as compared to my wife's, which was much more yellow (warm temp). Just a thought.
Sent from my Nexus 4 using xda premium

Related

Just received 2 of my nexus 7's no screen problems

I just want to let the community know that I ordered 2 nexus 7's last Wed. and got them today. BOth have 0 screen problems (Raising or washed out colors).. Perhaps they fixed the issue. I decided to order from google because the 2 I bought from Walmart had screen raising problems.
cdejesus1119 said:
I just want to let the community know that I ordered 2 nexus 7's last Wed. and got them today. BOth have 0 screen problems (Raising or washed out colors).. Perhaps they fixed the issue. I decided to order from google because the 2 I bought from Walmart had screen raising problems.
Click to expand...
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Lucky... I've had FIVE N7s so far and they've all some type of defect. Some had dead pixels and screen flicker, and others had a raised screen.
Quick Question though:
Did they come with 4.1.1 pre installed?
Nxxx said:
Lucky... I've had FIVE N7s so far and they've all some type of defect. Some had dead pixels and screen flicker, and others had a raised screen.
Quick Question though:
Did they come with 4.1.1 pre installed?
Click to expand...
Click to collapse
no.. just 4.1...
I just received my replacement N7 today and it's perfect. The first one I got last week in the mail had a creaky screen; the beginning of screen lift. I called Google and they sent another one out and this one has no issues. Unlocked, rooted, and loving it!
Sent from my Nexus 7 using Tapatalk 2
What's the CSSN/SSN?
Are they C70K builds?
kenyee said:
What's the CSSN/SSN?
Are they C70K builds?
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Mine's a C60K build, no defects.
I'm still skeptical on the no washed out claim. Seems like they all have this. Some people just don't notice it.
Ravynmagi said:
I'm still skeptical on the no washed out claim. Seems like they all have this. Some people just don't notice it.
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Click to collapse
No some are definitely worse than others. I've had one that was washed out with less saturation and now my current one which is fine...
First C6 I had screen had no lift was perfect but had battery defect (kept dying at 20% even after calibration and other troubleshoooting), C7 now has screen lift and gonna try and exchange it out again.
Both did the oversaturation/washed out thing after watching netflix or a video
**EDIT just got back with the replacement another C7 was good out of the box, no lift but after using now I got either a stuck/dead pixel upper right of my screen got the stuck pixel fixer running but I think its toast. 3 for 3 with issues now
*edit 2 exchanged it out today there were no more in stock so just took the credit back
just4747 said:
No some are definitely worse than others. I've had one that was washed out with less saturation and now my current one which is fine...
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I agree with that. I've seen some pictures of really badly washed out ones. But I think there is still some minor washed out look to all of them.
Well maybe I am lucky than, I got mine on WalMart and there is no screen lift, no dead pixels and color is perfect.
Ravynmagi said:
I agree with that. I've seen some pictures of really badly washed out ones. But I think there is still some minor washed out look to all of them.
Click to expand...
Click to collapse
Honestly, there's so much variability in screens that nothing surprises me. I've gone through four N7's so far, screens have been:
1. Very nice colors, relatively neutral whites, color temps just about right (not too hot, not too cold, just like Goldilocks). Returned because of dead pixel and screen lifting. Wish I hadn't, though; I could have lived with the dead pixel and minimal screen lift for a much better screen.
2. Extremely yellow tint, very unpleasant whites, colors also off; can't decide if it's color temp too warm (which I usually associate with a reddish tint) or something else. Couldn't get past the screen on this one, so returned it for this reason alone.
3. Somewhere in between #1 and #2 in yellow tint and colors. Not terrible, not great. Unfortunately, speaker was WAY too low, almost unusable even at max volume. Also the only one with actual mushiness and creaking on the left side. Returned that one too.
4. A little more yellow than #3, a little less than #2. But three dead pixels, and speaker distorted starting at 75% volume.
#1-#3 were from Google Play, and I had two sitting side by side throughout so I could compare them. #4 is from Staples.
So, yes, who knows what some people are experiencing when it comes to the screen. I can definitely imagine some people having less saturated colors and such, because I saw difference on four different units.
cdejesus1119 said:
I just want to let the community know that I ordered 2 nexus 7's last Wed. and got them today. BOth have 0 screen problems (Raising or washed out colors).. Perhaps they fixed the issue. I decided to order from google because the 2 I bought from Walmart had screen raising problems.
Click to expand...
Click to collapse
I hope mine is ok.. it's coming from Google tomorrow .. fingers crossed!
r_tait said:
Where did you purchase them from?
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He says Google in the post you quoted...
Guitarboarder28 said:
He says Google in the post you quoted...
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Haha yeah just noticed that and edited my post
Well got mine today and the left side of the screen is separating pretty bad. Just got off the phone with them for a replacement.. ah well..number 2 on the way.
Are you having problems where a hard tap on different parts around the bezel results in the screen glitching? I am not putting much pressure on the bottom left corner (side with screen lift) and the screen starts warping.
im sending back 2 nexus today because of issues were the touch screen stops responding after a few mins of use. is this a common issue? makes playing a game or any use more than 5 mins pointless.

Got my C80K August production run Nexus 7 colors as good as iPad 3

So I have posted a few times and returned 2 Nexus 7's for slightly off color tones purplish blue link colors on Google and innacurate whites as well as some trailing or blur. No screen lift.
http://www.youtube.com/watch?v=HpqfMlWup18 I can't stand the yellowish tint from the one on the left.
Well yesterday I was at Staples with $15 gift card from trading in my used inks and I see a UPS delivery guy come through, I know from Past expereinces UPS delivers the Nexus 7 to Staples.
And So I asked if they had any new Nexus 7's at first they said no but then I pointed out the UPS delivery and a new shipment had just come in of 8GB models.
so for $199-$15= $184 I got my new Nexus 7, I would have not bought it but when I looked underneath and saw the new C80K CSSN I had to go for it.
I get home and I unbox Perfect no dead pixels, Or light bleed, today I compared it to an iPad 3 at the Apple store, and the colors are exact spot on. No off tones greens are not pale or off tint, white is white not blueish. Of course the iPad 3 colors are slightly Vibrant, but you can only tell if side by side. What I wanted was color accuracy, and previous Nexus 7's lacked that. Not sure if this is a new Hynix IPS LCD or the new ones made by SHARP, It has to be IPS by SHARP, because there is no ghosting and even touch response is faster.
Regardless, Google must have really got on ASUS's back to inspect more units per each thousand shipped. Or they sourced some better components.
thanks for the video killa.
i'm still hesitant to pick up a C80 model as some people are reporting defects with those.
maybe should wait for C90.
lol
I justed picked another one up today too and its a c80 but it still has slight screen lift on the left side. I personally dont believe this very minimal lift is a flaw. You can only tell its slightly lifted when you do the horizon test so all is good in my book!
IceColdKila said:
So I have posted a few times and returned 2 Nexus 7's for slightly off color tones purplish blue link colors on Google and innacurate whites as well as some trailing or blur. No screen lift.
http://www.youtube.com/watch?v=HpqfMlWup18 I can't stand the yellowish tint from the one on the left.
Well yesterday I was at Staples with $15 gift card from trading in my used inks and I see a UPS delivery guy come through, I know from Past expereinces UPS delivers the Nexus 7 to Staples.
And So I asked if they had any new Nexus 7's at first they said no but then I pointed out the UPS delivery and a new shipment had just come in of 8GB models.
so for $199-$15= $184 I got my new Nexus 7, I would have not bought it but when I looked underneath and saw the new C80K CSSN I had to go for it.
I get home and I unbox Perfect no dead pixels, Or light bleed, today I compared it to an iPad 3 at the Apple store, and the colors are exact spot on. No off tones greens are not pale or off tint, white is white not blueish. Of course the iPad 3 colors are slightly Vibrant, but you can only tell if side by side. What I wanted was color accuracy, and previous Nexus 7's lacked that. Not sure if this is a new Hynix IPS LCD or the new ones made by SHARP, It has to be IPS by SHARP, because there is no ghosting and even touch response is faster.
Regardless, Google must have really got on ASUS's back to inspect more units per each thousand shipped. Or they sourced some better components.
Click to expand...
Click to collapse
In regards to N7 screen vibrancy I think it's possible for someone to release a contrast control app. I was playing with a photo in a photo edit app and was using the contrast tweak and it is was possible achieve more contrast and made colors pop-out more. Someone serious needs to make an app.
My C80 is flawless.
I don't think there is anything different about the C8 production run.
I had screen lift, which was getting worse so I returned it.
Color production was fine for some colors, bad for some especially green (looked washed / pastel colored). White production was great on my model, blues were good as well.
Speakers were pretty bad, worked decent but at about 85-90% during video playback and music it sounded distorted / crackling.
SPreston2001 - When I received my Nexus 7, C8 I had ZERO screen lift. It gradually came and got worse. Got to the point where it was actually spongy and I could see/feel it move when pressed. Had it on the left side, and on the top left.
Well I would imagine that the don't wait until the next month to make changes. Perhaps quality changes were made in the middle of August, and some have good ones, others don't.
I just ordered mine, so I have fingers crossed.
NickS VR4 said:
Well I would imagine that the don't wait until the next month to make changes. Perhaps quality changes were made in the middle of August, and some have good ones, others don't.
I just ordered mine, so I have fingers crossed.
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Lol I think people are getting their hopes up! Like 145ty said, I personally dont think any changes were made...
SPreston2001 said:
Lol I think people are getting their hopes up! Like 145ty said, I personally dont think any changes were made...
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Honestly I think that too, but I was making a point that the serial just indicates the month, does not indicate that changes were made.
I would imagine that once production is in full swing and the product is released, its not easy to fix problems and keep up with demand.
I went through a number of N7s and rejected quite a few because of the yellow tint.
However, my very first N7 ordered during Google I/O had the same color quality (without the yellow tint) as my latest C7OK unit. In other words, this isn't something that's new to the C8OK, it's really the luck of the draw in general so far.
I think it must be a hit-or-miss in all production runs. My C7OK is perfect.
So let me get this straight....
Having a screen with a slightly yellowish tint - we aren't sure if that is a factory defect that warrants returning?
I only have one Nexus 7, so I can't compare it apples to apples, but I believe mine has a slightly yellowish/warm tint. To be honest I'm not too bothered by it and believe that it makes reading easier on the eyes, but if you guys think that this is a defect, I would think twice about returning it because of that.
I'm still on the fence about whether to return it because of the screen lift problem (about 1mm at most), but combined with this I would certainly think twice about whether or not I should get a later production model. It's not like I would return it because everyone says so, but I certainly don't want something defective if it would lead to problems later down the road, as I plan on having/enjoying this tablet for quite a long time.
marcucci217 said:
So let me get this straight....
Having a screen with a slightly yellowish tint - we aren't sure if that is a factory defect that warrants returning?
I only have one Nexus 7, so I can't compare it apples to apples, but I believe mine has a slightly yellowish/warm tint. To be honest I'm not too bothered by it and believe that it makes reading easier on the eyes, but if you guys think that this is a defect, I would think twice about returning it because of that.
I'm still on the fence about whether to return it because of the screen lift problem (about 1mm at most), but combined with this I would certainly think twice about whether or not I should get a later production model. It's not like I would return it because everyone says so, but I certainly don't want something defective if it would lead to problems later down the road, as I plan on having/enjoying this tablet for quite a long time.
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No I can tell you right now the c80 units look no different screenwise than earlier units. Maybe others had bad/defectives screens but my c70 looks identical to two other c80 units I just recently purchased. The color issue more likely can be corrected with software tweaks so dont sweat it. Every unit ive seen had a slight yellowish tint including the display models I played with at Staples, Walmart, Best Buy, etc. Enjoy the tablet for what it is and dont give yourself a headache by looking for reasons to return it.
I think they are all the same screens but they aren't tuned properly. Custom Kernels will tweak the color so that they pop more (Trinity does this). I notice a big difference with my screen colors by using EOS rom (comes with a Trinity kernel).
I have been through all of this with my Samsung galaxy nexus, I went through 3 of them, till i found one I liked. It still was not perfect but gave up after that, some had purple tint, one was blue tint and other had yellow tint, some had vertical banding.
I think what it comes down to with electronics specifically all these screens, no two devices will look identical. I am not 100% sure or know why.
My C80 had one dead pixel other then that worked fine, but I noticed it right away since right in center of screen, I exchanged it and this time got no dead pixels, screen looks perfect, I am sure if I look hard enough I can find something wrong somewhere but I won't because once I do hard to go back.

[Q] Diagonal lines across the entire screen

My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Mr. Me Too
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
BigKush said:
I am typing this on a day old HTC One with this very issue. I'this een surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
Click to expand...
Click to collapse
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
joshnichols189 said:
It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
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Click to collapse
Yes - it is.
These companies are charging iPhone prices for phones they claim compete with them. Only Samsung have so far proven themselves in this regard.
I'm not about to pay flagship prices for what feels like an 8 year old phone pasted onto the front of a slab of aluminum.
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!' - that's bull***t, it's trash.
Seemingly there's a reason HTC is on it's way out - putting a Nokia candy-bar phone on a piece of shiny metal isn't going to change that.
Orcastar said:
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Click to expand...
Click to collapse
If you ever want to return a phone to tmobile, just tell them it's stuck in a reboot cycle and sometimes it's not. If you have an issue like the screen and they might not see the problem you see and therefore not take it back. It's better to tell them you have an issue that can't always be displayed. Like your phone just keeps rebooting, keeps turning off. I have done this many times just to return my phone.
Sent from my SGH-T999 using xda app-developers app
BigKush said:
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!'
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Click to collapse
It really is. Why else would most people, whose job it is to review phones, say this if it weren't true?
Maybe HTC paid off all the reviewers. Or maybe you've convinced yourself there is a problem when there isn't.
Sent from my HTC One using xda app-developers app
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Yeah I have the time and inclination to bash a phone I just bought for myself.
XDA is almost entirely made up of boards segmented into fanboy groups who serve as nothing but a broom to sweep any perceived criticisms of their devices under the proverbial rug.
I have a low post count because I've just bought the phone and am disappointed enough to discuss it.
HOLD UP GUIS LET ME SIGN TWO-YEAR SO THAT I CAN GO STRAIGHT HOME TO XDA AND BASH IT UNNECESSARILY!
F***ing lol.
The screen is awful by 2013 flagship standards.
No I don't think reviewers are paid off directly because I'm clearly not as simple minded as the pubescent pizza faces on this board.
Reviewers are wined and dined one way or another by the industry as a whole and wouldn't dare be overall negative about a brand or phone lest they stop receiving review units or invitations to press events.
The way genuine concern and criticism is shouted down and borderline stigmatised on this board is juvenile and pathetic. The irony of you considering us trolls when seemingly you're the ones with far too much free time, imagination, and lack of time spent outside of the womb.
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Sent from my HTC One using xda app-developers app
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
So you knew we were thinking of something else then still decided to bash everyone here as a fanboy and proclaim your internet superiority? Pathetic. If it's not the digitizer then get an RMA. Is it that hard?
lol XDA basement dwellers
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
BigKush said:
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
Click to expand...
Click to collapse
Yes, this sounds exactly like the ones on my screen! Glad to hear I'm not the only one experiencing this.
joshnichols189 said:
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Click to expand...
Click to collapse
Like I mentioned in the OP, this was my second HTC One since I returned my first One due to several stuck pixels on the screen. The first one did not have these diagonal lines, as a result of which the screen looked much better than on the second One. Before returning my second One, I also went to the store and compared my One to a demo unit side by side, and the demo unit did not have this issue.
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
Click to expand...
Click to collapse
I know that. I only posted the icon to give some idea of the issue since I wasn't sure I was explaining it adequately. I never meant that there was something wrong with the Steam icon,
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
I apologise for my looks and smell, but I am no troll. I loved the HTC One for the brief period I was able to use before returning it.
RedAlertUK said:
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Click to expand...
Click to collapse
This is a different issue. The lines I'm describing are only visible when the screen is on.
Shortly after creating this thread, I returned my second HTC One to the store I bought it from and they sent it to HTC for servicing. It came back two weeks later with a service report saying that they had replaced one of the speakers and the SIM tray, despite the fact that I never experienced nor reported any issues with either. When I turned the phone on, I immediately noticed that the screen was exactly the same, the diagonal lines were still present. I commented about this to the salesperson and he also noticed the lines right away. He then suggested that the phone be sent back to HTC again with a more detailed explanation of the issue and apologised that the issue had not been resolved. That was a week ago, and I'm still waiting to hear back.
I'm not mad at HTC, phones can be defective and it seems that this is a rare issue. I am, however, somewhat annoyed by the fact that they replaced a speaker and the sim tray but did nothing to the screen, but hopefully they'll have a closer look at the screen this time around.
OK, now I am getting a bit mad. My phone just got back from its second two-week trip to HTC's service centre in Poland and the screen issue still hasn't been fixed. Instead, the service report says that two speaker components were swapped. This is the second time I sent my phone to them for servicing because the SCREEN is defective and the second time they mess around with SPEAKERS even though I have at no point indicated that there are any problems with the speakers. The guy at the store proved useless, his only suggestion being that they send the phone back to HTC a third time. He did, however, see the problem with the screen after I explained it to him. So I guess I have no choice but to send the phone back again and wait another two weeks for HTC to mess around with the speakers instead of actually fixing the damn screen.
So yeah, the HTC One is a great phone if you happen to get your hands on a unit that works as intended. So far I've been unable to do that.
BigKush said:
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
Click to expand...
Click to collapse
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
First you agree and then you come back, contradicting yourself and resort to insults? Gee.
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
Click to expand...
Click to collapse
Calm down, Tinderbox.
I'd like to know if anyone else is having this issue as well.

Visible pixels

Just noticed that I can visibly see the LED pixels on the screen.. Anyone else have this happen after having the phone for a bit?
It's 493ppi so seeing 1 OLED pixel seems out there even for most people. I have 20/10 vision correct with contacts and I can't see them even if I try. Maybe if I had a dead pixel I could see it, but normally I can't see anything.
My display looks like Christmas tinsel
born_fisherman said:
My display looks like Christmas tinsel
Click to expand...
Click to collapse
Can you take a picture of it with another phone? If it looks like that I would RMA it.
Pilz said:
Can you take a picture of it with another phone? If it looks like that I would RMA it.
Click to expand...
Click to collapse
I couldn't get the other phone to focus on the pixels. I put in a request with AT&T for a replacement under warranty.. Just concerned with the build quality of the device since I've only owned it for a couple weeks and have this issue. Its a damn expensive device to have issues like this.
born_fisherman said:
I couldn't get the other phone to focus on the pixels. I put in a request with AT&T for a replacement under warranty.. Just concerned with the build quality of the device since I've only owned it for a couple weeks and have this issue. Its a damn expensive device to have issues like this.
Click to expand...
Click to collapse
I didn't have that issue on my first Nexus 6 but I did have a camera issue. My second one is excellent no issues so far. I had my first one for 7 weeks before I had to RMA it.
I have perfect vision (my optometrist is jealous) and I can't resolve individual pixels on the display when held at "normal" distances.
After using the Nexus 6 though, I can resolve the pixels on my N7 LTE under certain conditions, after never having noticed it before. Drives me nuts.
TheAmazingDave said:
I have perfect vision (my optometrist is jealous) and I can't resolve individual pixels on the display when held at "normal" distances.
After using the Nexus 6 though, I can resolve the pixels on my N7 LTE under certain conditions, after never having noticed it before. Drives me nuts.
Click to expand...
Click to collapse
That's how it is when I use Mt wife's S5 it's almost annoying because I can see them sometimes when I didn't used to. That started after having my G3 for the past 7 months
So just to be clear, when y'all are looking at the screen with a white background, you don't see red, blue, and green dots, correct?
born_fisherman said:
So just to be clear, when y'all are looking at the screen with a white background, you don't see red, blue, and green dots, correct?
Click to expand...
Click to collapse
Yes that's correct.
born_fisherman said:
So just to be clear, when y'all are looking at the screen with a white background, you don't see red, blue, and green dots, correct?
Click to expand...
Click to collapse
Not corrected. I can see them also. It is mostly because of the uneven pentile pixel layout. Coming from an LG G3 which is stripe RGB you will definitely see a difference in quality. G3 is much more ordered and cleaner vs N6 a bit grainy with slight pink side. However, in my opinion it is an illusion because of a vertical vs diagonal layout. In both cases the blend is even.
My guess is that your new unit will not be any different.
obsanity said:
Not corrected. I can see them also. It is mostly because of the uneven pentile pixel layout. Coming from an LG G3 which is stripe RGB you will definitely see a difference in quality. G3 is much more ordered and cleaner vs N6 a bit grainy with slight pink side. However, in my opinion it is an illusion because of a vertical vs diagonal layout. In both cases the blend is even.
My guess is that your new unit will not be any different.
Click to expand...
Click to collapse
My previous device was the G2 and in certain lights you can see the pixels with the screen off, especially outdoors. However, I don't see the pixel arrangement with the screen off on the N6; and I don't recall seeing the pixels prior to today.. Maybe it wasn't evident at first and maybe my eyes are now focused on the pixels, but I don't think you should be able to see RGB light reflections when viewing the phone display straight on. My HP laptop has the same affect when the screen has some wet spots; but the fact is, I can wipe dry those spots and the RGB reflections are gone. I don't have time to go to a brick and motor store to view the phones on display, and the new device should be in my hands mid-week.
Here's a thought - I installed the Skinomi Techskin a few days ago (probably a week now). Wondering if this screen protector is causing this?
born_fisherman said:
My previous device was the G2 and in certain lights you can see the pixels with the screen off, especially outdoors. However, I don't see the pixel arrangement with the screen off on the N6; and I don't recall seeing the pixels prior to today.. Maybe it wasn't evident at first and maybe my eyes are now focused on the pixels, but I don't think you should be able to see RGB light reflections when viewing the phone display straight on. My HP laptop has the same affect when the screen has some wet spots; but the fact is, I can wipe dry those spots and the RGB reflections are gone. I don't have time to go to a brick and motor store to view the phones on display, and the new device should be in my hands mid-week.
Here's a thought - I installed the Skinomi Techskin a few days ago (probably a week now). Wondering if this screen protector is causing this?
Click to expand...
Click to collapse
So are you talking about seeing pixels when the screen is on or when the screen is off?
The die of the pixel arrangement will be visible under certain angle in just the right light when the screen is off.
Also, screen protectors can cause this to be amplified for sure. It all depends on the quality of that screen protector.
This characteristic is just one of those things you have to put up with when you're dealing with resolution cheating samsung crappy pentile amoled displays. I was hoping that the QHD would be enough to overcome the pentile, but that doesn't seem to be entirely the case for some.
At least (if tmo ever decides to actually ship it) it won't be as bad as my last cheating samsung amoled... a 4" 800x480.
I figured going into this, that the display would be pretty crappy. Too big, and amoled pentile... but after suffering with non-nexus devices for a few years (last one was a "nexus zero" -- ADP1...), I just don't feel like fighting with the thing, so fact of being a nexus > crappy display.

light bleed

Are you guys experiencing light bleed from the edges of your Note 8 screen. I just got my Tmobile Note 8 yesterday.
Wow...
I was hoping to god this wasn't gonna happen again.. I hated this so much with the Note 7 -_-
It isn't bad at all when the brightness is lowered, but looks absolutely disgusting when using the phone for GPS at night.
Last thing I want is for a $1500 phone to look cheap.
Apparently this is "natural" because of the glass and how it reflects light, BUT... all they had to do was wrap the black around it to block that reflective exit alone the edges.. But they didnt.
I may just take my note 8 back over this. I couldn't stand this on my note 7
OP, you should max the brightness, show a white image, and put a credit card on top of the screen and then take a picture.
Wow! I probably would have never noticed, but I do now. Thanks! I have a VZW but it doesn't seem near as bad as yours. Luckily my case covers it so I won't OCD over it, like the bubble I have in the bottom of my screen protector, going back to geek squad tomorrow. On my s7 edge I made them change it out 3 times. :angel:
HeRe4oNeReAsoN said:
Wow! I probably would have never noticed, but I do now. Thanks! I have a VZW but it doesn't seem near as bad as yours. Luckily my case covers it so I won't OCD over it, like the bubble I have in the bottom of my screen protector, going back to geek squad tomorrow. On my s7 edge I made them change it out 3 times. :angel:
Click to expand...
Click to collapse
You probably aren't noticing it because it takes a relatively bright image closer to the edge for it to appear.
View a white image with maxed brightness while covering the majority of the screen, and you will literally see a white ring around the edge of the phone.
Super damn annoying -_-
imatts said:
You probably aren't noticing it because it takes a relatively bright image closer to the edge for it to appear.
View a white image with maxed brightness while covering the majority of the screen, and you will literally see a white ring around the edge of the phone.
Super damn annoying -_-
Click to expand...
Click to collapse
After reading this post, I immediately took it out of the case, cranked the brightness up, turned the lights off, opened a web page, seen it! Aghhhh! On mine, it seems worst on the right side. Put it back in the case, took a shot, and now trying to forget it was ever there or my eyes will look for it every time, because it IS ANNOYING now that I KNOW it's there!
HeRe4oNeReAsoN said:
After reading this post, I immediately took it out of the case, cranked the brightness up, turned the lights off, opened a web page, seen it! Aghhhh! On mine, it seems worst on the right side. Put it back in the case, took a shot, and now trying to forget it was ever there or my eyes will look for it every time, because it IS ANNOYING now that I KNOW it's there!
Click to expand...
Click to collapse
Sorry
If it makes you feel better, its only noticeable when the brightness is at a decent level. Plus using a case will get rid of it entirely.
I'll probably whip out the microscope and apply a fine line of black paint along the edge of the glass lol.
I wonder when they're going to get rid of light bleed. I've literally had it on every device with a screen that I've ever owned.
I thought that OLED devices weren't backlit. Blah blah blah individual pixels lit. Isn't that supposed to be a selling point of OLED screens? Where does the light bleed come from?
usmaak said:
I wonder when they're going to get rid of light bleed. I've literally had it on every device with a screen that I've ever owned.
I thought that OLED devices weren't backlit. Blah blah blah individual pixels lit. Isn't that supposed to be a selling point of OLED screens? Where does the light bleed come from?
Click to expand...
Click to collapse
It happens because the glass is still thick enough to allow light to travel along the inside and exit throughout the edges.
This is such an easy fix too, which is why I don't understand why this hasn't been fixed. All they have to do is literally wrap the glass around the edges with the same material they're using the the top and sides anyway..
imatts said:
It happens because the glass is still thick enough to allow light to travel along the inside and exit throughout the edges.
This is such an easy fix too, which is why I don't understand why this hasn't been fixed. All they have to do is literally wrap the glass around the edges with the same material they're using the the top and sides anyway..
Click to expand...
Click to collapse
Ahh, ok. Makes sense. Thanks for the explanation. It's different than the standard LCD light bleed then.
Hopefully I won't notice it much while it's in a case.
Zero light bleed on mine.
Sent from my SM-N950U1 using Tapatalk
cmart0125 said:
Are you guys experiencing light bleed from the edges of your Note 8 screen. I just got my Tmobile Note 8 yesterday.
Click to expand...
Click to collapse
A blast from the past. Identical thread in the Note 7 and nearly all other forums concerning the 'edge screen design'.
It is not technically "Light bleed" That term is reserved for a phenomena (problem-fault) often common with IPS panels.
What you are seeing is......how can one write.......light escaping NOT into the screen as light bleed but light escaping from the screen.....There is a gap between the body and where the display ends, this tiny tiny tiny space, in certain situations, can indeed shine light OUT but not into the screen and there is a difference but both can be annoying IF we become OCD about it. I guess this situation is part of the edge experience? As suggested by peers, a case will stop such micro reflections or light escaping.
Ryland
Ryland Johnson said:
A blast from the past. Identical thread in the Note 7 and nearly all other forums concerning the 'edge screen design'.
It is not technically "Light bleed" That term is reserved for a phenomena (problem-fault) often common with IPS panels.
What you are seeing is......how can one write.......light escaping NOT into the screen as light bleed but light escaping from the screen.....There is a gap between the body and where the display ends, this tiny tiny tiny space, in certain situations, can indeed shine light OUT but not into the screen and there is a difference but both can be annoying IF we become OCD about it. I guess this situation is part of the edge experience? As suggested by peers, a case will stop such micro reflections or light escaping.
Ryland
Click to expand...
Click to collapse
So this is a known issue with Galaxy phones?
I've never experienced it with the Note 7 or currently with the Galaxy S8 plus. Is this enough to get a replacement?
Wow, this thread is like dejavu, I had to really look for it with max brightness in a dark room to find it on both my note 7's. I didn't think it was a big deal but some did. If I get the note 8 I will look for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers Legacy app
It sounds like you might have to go through more than one replacement to get one that doesn't do it.
Just for fun, I always follow the release of the new iPhone on Macrumors each year, and there's always a huge light bleed thread. I know (now) that this is something completely different than what happens with these phones.. People over there go through numerous replacements to try and get a perfect screen. Many never get one.
I will have my phone in a case from day one, so I guess that I won't see this.
Mine's good... no light bleed at all.
I am getting no light bleed at all. Turned my screen all the way up on a white screen and no light bleed.
Sent from my SM-N950U using Tapatalk
None on my T-Mobile variant. I put a full white image up just to be sure.
Sent from my SM-N950U using Tapatalk
I'm not seeing any either even with the brightness turned all the way up and various bright pictures. There's a slight change in brightness but that's to be expected with the curve but nothing like the pictures.
cmart0125 said:
So this is a known issue with Galaxy phones?
I've never experienced it with the Note 7 or currently with the Galaxy S8 plus. Is this enough to get a replacement?
Click to expand...
Click to collapse
at least one guy on another forum has reported his light bleed and is getting a replacement in exchange.
So maybe some were built with more of a "gap" there than others.
The way my luck with electronic devices works, I'll definitely have it. Glad that it won't be noticeable when it's in a case. I won't even look for it, because then I'll know it's there for sure and it will bug me.

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