My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Mr. Me Too
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
BigKush said:
I am typing this on a day old HTC One with this very issue. I'this een surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
Click to expand...
Click to collapse
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
joshnichols189 said:
It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Yes - it is.
These companies are charging iPhone prices for phones they claim compete with them. Only Samsung have so far proven themselves in this regard.
I'm not about to pay flagship prices for what feels like an 8 year old phone pasted onto the front of a slab of aluminum.
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!' - that's bull***t, it's trash.
Seemingly there's a reason HTC is on it's way out - putting a Nokia candy-bar phone on a piece of shiny metal isn't going to change that.
Orcastar said:
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Click to expand...
Click to collapse
If you ever want to return a phone to tmobile, just tell them it's stuck in a reboot cycle and sometimes it's not. If you have an issue like the screen and they might not see the problem you see and therefore not take it back. It's better to tell them you have an issue that can't always be displayed. Like your phone just keeps rebooting, keeps turning off. I have done this many times just to return my phone.
Sent from my SGH-T999 using xda app-developers app
BigKush said:
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!'
Click to expand...
Click to collapse
It really is. Why else would most people, whose job it is to review phones, say this if it weren't true?
Maybe HTC paid off all the reviewers. Or maybe you've convinced yourself there is a problem when there isn't.
Sent from my HTC One using xda app-developers app
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Yeah I have the time and inclination to bash a phone I just bought for myself.
XDA is almost entirely made up of boards segmented into fanboy groups who serve as nothing but a broom to sweep any perceived criticisms of their devices under the proverbial rug.
I have a low post count because I've just bought the phone and am disappointed enough to discuss it.
HOLD UP GUIS LET ME SIGN TWO-YEAR SO THAT I CAN GO STRAIGHT HOME TO XDA AND BASH IT UNNECESSARILY!
F***ing lol.
The screen is awful by 2013 flagship standards.
No I don't think reviewers are paid off directly because I'm clearly not as simple minded as the pubescent pizza faces on this board.
Reviewers are wined and dined one way or another by the industry as a whole and wouldn't dare be overall negative about a brand or phone lest they stop receiving review units or invitations to press events.
The way genuine concern and criticism is shouted down and borderline stigmatised on this board is juvenile and pathetic. The irony of you considering us trolls when seemingly you're the ones with far too much free time, imagination, and lack of time spent outside of the womb.
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Sent from my HTC One using xda app-developers app
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
So you knew we were thinking of something else then still decided to bash everyone here as a fanboy and proclaim your internet superiority? Pathetic. If it's not the digitizer then get an RMA. Is it that hard?
lol XDA basement dwellers
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
BigKush said:
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
Click to expand...
Click to collapse
Yes, this sounds exactly like the ones on my screen! Glad to hear I'm not the only one experiencing this.
joshnichols189 said:
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Click to expand...
Click to collapse
Like I mentioned in the OP, this was my second HTC One since I returned my first One due to several stuck pixels on the screen. The first one did not have these diagonal lines, as a result of which the screen looked much better than on the second One. Before returning my second One, I also went to the store and compared my One to a demo unit side by side, and the demo unit did not have this issue.
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
Click to expand...
Click to collapse
I know that. I only posted the icon to give some idea of the issue since I wasn't sure I was explaining it adequately. I never meant that there was something wrong with the Steam icon,
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
I apologise for my looks and smell, but I am no troll. I loved the HTC One for the brief period I was able to use before returning it.
RedAlertUK said:
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Click to expand...
Click to collapse
This is a different issue. The lines I'm describing are only visible when the screen is on.
Shortly after creating this thread, I returned my second HTC One to the store I bought it from and they sent it to HTC for servicing. It came back two weeks later with a service report saying that they had replaced one of the speakers and the SIM tray, despite the fact that I never experienced nor reported any issues with either. When I turned the phone on, I immediately noticed that the screen was exactly the same, the diagonal lines were still present. I commented about this to the salesperson and he also noticed the lines right away. He then suggested that the phone be sent back to HTC again with a more detailed explanation of the issue and apologised that the issue had not been resolved. That was a week ago, and I'm still waiting to hear back.
I'm not mad at HTC, phones can be defective and it seems that this is a rare issue. I am, however, somewhat annoyed by the fact that they replaced a speaker and the sim tray but did nothing to the screen, but hopefully they'll have a closer look at the screen this time around.
OK, now I am getting a bit mad. My phone just got back from its second two-week trip to HTC's service centre in Poland and the screen issue still hasn't been fixed. Instead, the service report says that two speaker components were swapped. This is the second time I sent my phone to them for servicing because the SCREEN is defective and the second time they mess around with SPEAKERS even though I have at no point indicated that there are any problems with the speakers. The guy at the store proved useless, his only suggestion being that they send the phone back to HTC a third time. He did, however, see the problem with the screen after I explained it to him. So I guess I have no choice but to send the phone back again and wait another two weeks for HTC to mess around with the speakers instead of actually fixing the damn screen.
So yeah, the HTC One is a great phone if you happen to get your hands on a unit that works as intended. So far I've been unable to do that.
BigKush said:
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
Click to expand...
Click to collapse
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
First you agree and then you come back, contradicting yourself and resort to insults? Gee.
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
Click to expand...
Click to collapse
Calm down, Tinderbox.
I'd like to know if anyone else is having this issue as well.
Related
Hey guys, I got my Nexus One earlier this week, and I love it so far, but I have some issues with my screen.
There seems to be a checkerboard kind of print on it. I can't really explain it any better than that. At first I thought it was maybe residue from the plastic wrapping it came in, but after a week and some thorough cleaning, it's still there.
It appears to be finger grease, which indicates that there's a problem with the glass. After cleaning it with a microfiber cloth, the pattern is gone (or at least extremely hard to see), but after some use, it becomes clearly visible again. To me, this says there's extremely small deviations in the glass, which finger grease gets stuck in where it isn't removed by a quick wipe down. To further support this theory, the screen seems more rough swiping top to bottom, than bottom to top, which would make sense given the pattern.
Edit: After thoroughly cleaning the screen, the breathing on it (like a window), my breath makes the pattern clearly visible. Though, this doesn't really confirm anything.
Has anyone else had or seen this issue? Any recommendations on fixing it, or should I be calling up HTC?
I'll try to take a picture when I get home from work, but I doubt it'll be visible. My only other camera is an iPhone.
I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone
watercool said:
I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone
Click to expand...
Click to collapse
Not to be one of those guys, but I never saw the digitizer on my iPhones, until I got my Nexus One. Had a moment of uh, my phone's screen is really going to be like that? until I realized what it was, and now I only notice it at an angle in bright light.
You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible
watercool said:
You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible
Click to expand...
Click to collapse
Yeah, I definitely knew what you meant. Just wanted to throw that out there.
It kind of sounds like your phone is suffering some form of Newton rings. In the phone world its when the front screen presses on the digitizer and creates light refraction, thus looking like oil swirls. My HTC fuze suffered this horribly and it gets worse over time as far as touch sensitivity goes. I would recommend calling HTC. My nexus doesn't have this issue at all.
I am wondering now if the shipping nexus ones have the LCD screens instead of amoled because of the shortage in amoled screens though.
Sent from my Nexus One using XDA App
I don't believe I'm seeing the digitizer. This is on the glass, not the display itself. It's visible on the bezel around the screen as well. I'll try to take a picture when I get home from work.
Edit: to be clear, it covers the entire front glass, over the display and the bezel, and is clearly visible even with the display on.
Strange issue. Never saw this when I purchased mine, though that's probably because I was excited to turn it on rather than inspect the body.
I think it probably has to with the adhesive material between the digitizer and the display not completely curing. When it does cure you don't see it very well but when you use the phone and it heats up the pattern comes back. At least that's my theory.
Sent from my Nexus One
Took some pictures. For the sake of size, I'll link them.
Full screen, off
Screen edge, off
Screen edge, on
These are pretty accurate, in terms of what daily usage is like. The full screen one might be a bit much, I had to hand print it up to get it to show in the picture, but the one with with the display on is pretty much what using it (indoors) is like.
I've seen that sometimes on my phone, but it's not nearly as often as it seems to be with yours. Not sure what that is then.
I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.
Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).
hackm0d said:
Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).
Click to expand...
Click to collapse
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.
j.bruha said:
I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.
Click to expand...
Click to collapse
Nexus One's do not have a oleophobic coating on the screen.
cbaltzer said:
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.
Click to expand...
Click to collapse
Same here, they're extremely nice.
I wanted to get a replacement battery since mine has short battery life and constantly overheats, so they forwarded me to HTC but unfortunately for some reason they didn't have my IMEI or S/N on their records, so I couldn't do anything.
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Oh, my, I wouldn't replace it for that. Now, I think you COULD, technically, because yes there's always the chance that it will get worse. But if it does, you can deal with it as a warranty issue then.
If my first unit had only had the small amount of screen separation and not a dead pixel RIGHT in the worse spot, I would have kept it in a heartbeat. The second replacement I received has more separation, and also a screen with a horrible color temp--whites are a dingy yellow, quite ugly. The worst thing is, Google is telling some folks (me included) that we MUST return the original unit rather than deciding to keep it and returning the replacement.
Hell, if they'd let me, I would have kept my original, dead pixel and all, rather than take a chance on getting a third one with other problems (including the yellow tint, which I simply hate on tablets). Instead, I had to process another replacement which will hopefully get here tomorrow and be in good shape. Fingers crossed.
So, in short: if all that's wrong with yours is a tiny amount of screen separation, then for your own sanity I strongly recommend that you keep it and not worry about it. Stick it in a case and you'll forget about it quickly enough.
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Click to expand...
Click to collapse
My first one was not significant, but with use it became very pronounced. The first replacement arrived with a fairly pronounced 'hump' on the left side of the screen. I don't think anyone is 100% sure what the cause is, but there are likely two reasons: the screws and the adhesive.
If the separation gets worse with significant use (i.e. heat), then it's probably an adhesion problem. If there's separation, but it appears to not get worse, maybe that's purely due to the screws? I don't know, just guessing.
As yours hasn't become worse with a week's moderate to heavy use, it seems unlikely it might suddenly change. However, if you're like me, the anxiety of not knowing will drive you up the wall.
So far, Google seems contend to keep sending replacements until I'm happy - my third device (AKA second replacement) should arrive this week. However, I don't like asking for replacements, I find it to also induce anxiety, so I'm really hoping the new N7 is going to be perfect.
My 4th and 5th Nexus both have exactly the same separation you describe and I've just put them both in a tight case a bought from amazon and not looked back.
Sent from my Nexus 7 using xda app-developers app
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Click to expand...
Click to collapse
Mine came last Friday (7/27) and is exactly like what you describe. I’m not going to do anything about it unless it gets worse.
Valkyrie77 said:
Mine came last Friday (7/27) and is exactly like what you describe. I’m not going to do anything about it unless it gets worse.
Click to expand...
Click to collapse
Beware though unless you bought through the play store you may need to deal with Asus for the warranty claim.
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Click to expand...
Click to collapse
Mine had a very slight raise on the left, I still did the whole "washer" trick which initially improved it, but I'm not sure if it was even worth it.
The other thing to check for is "flicker" - on auto brightness (particularly in a low light situation), open up Maps, and see if you see any slight flickering. I have this issue, but turning off auto brightness and setting it to about 30% seems to alleviate the issue.
Otherwise, my device is working extremely well - I wouldn't want to RMA for these very slight issues because I couldn't guarantee I wouldn't get something worse.
plambda said:
The other thing to check for is "flicker" - on auto brightness (particularly in a low light situation), open up Maps, and see if you see any slight flickering. I have this issue, but turning off auto brightness and setting it to about 30% seems to alleviate the issue.
Click to expand...
Click to collapse
This whole "flicker in Maps" thing fascinates me, because I swear I've had it on every Tegra 3 tablet I've tried (Transformer Prime, Excite 10, Excite 7.7, Nexus 7). The absolute worse was the Transformer Prime, and it wasn't limited to lower brightness levels.
That really leads me to believe that it's something inherent in the Tegra 3.
wynand32 said:
This whole "flicker in Maps" thing fascinates me, because I swear I've had it on every Tegra 3 tablet I've tried (Transformer Prime, Excite 10, Excite 7.7, Nexus 7). The absolute worse was the Transformer Prime, and it wasn't limited to lower brightness levels.
That really leads me to believe that it's something inherent in the Tegra 3.
Click to expand...
Click to collapse
I've heard this from several people now - although there are others reporting they don't have this issue at all with the N7, which is why plenty of people are sending theirs back for replacements. I would have to see a steady stream of "sent mine back, new one has no flicker issue at all" to consider doing an RMA for the problem. Because for me it just isn't that much of an issue, really.
I just returned a 16gb back to Staples and ordered one from Google Play. The screen was very dark and dingy. Whites were yellowish. The colors looked very washed out compared to my other Android tablets.
I didn't have any separation that I could find though. The silver ring was slightly raised all around the unit and my screen protector fit right inside there to make it flush. I just ordered a new one through Play store, so I'm hoping I don't go from bad to worse.
My initial Nexus 4 has a small hole in the centre of the backlight through which light escapes when viewed from any sort of angle. It's quite distracting, so I've elected to send it back. I've only seen one other user with this defect.
Half the threads on this forum are about problems people are having, and each seems to have a respectable number of vocal sufferers. But people come here because they have these problems, and it's tough to determine how the average customer is making out.
I'm mostly curious because I have no idea what to expect of the replacement I receive. Glue blotches? Who knows.
I wonder what the actual % is. Poll up top for those interested.
I have the speaker problem but i can not hear it. My buddy's N4 has it has well. He said he thinks his is worst on his phone. Because i can not hear it i do not think there is a problem. Over all i have been very happy with the phone. I can't wait for Franco to get his so we can get some better kernels.
These results will always be obscured. People that don't have a reason to complain usually won't make a thread saying" hey got my phone today, works as expected"
Sent from my Nexus 4 using Tapatalk 2
I'm the only person I've seen posting with my defect -- the camera LED doesn't work, no flash, no flashlight. I'm obviously getting a replacement, shipped today.
Mine has a yellow tint on the bottom half of the screen. Replacement was shipped out today
My Nexus 4 locks up in deep sleep (while charging usually). In order to restart the phone, I have to hit Power + Vol Down which shows me the charging animation, afterwhich I can hit power to start the phone. I've already wiped the phone and flashed the stock 4.2 image from Google, and uninstalled any applications known to be incompatible. Seems to be a hardware issue so I requested an RMA.
Mine acted odd but, sometimes when I have a notification, I can't wake the device's screen forcing me to do a power cycle.
To the guy above me, to reset the device all you need to hold is the power button...
darkamikaze said:
Mine acted odd but, sometimes when I have a notification, I can't wake the device's screen forcing me to do a power cycle.
To the guy above me, to reset the device all you need to hold is the power button...
Click to expand...
Click to collapse
Had a speck of dust stuck between the screen and the display. It was super annoying at first because there was a glue "halo" around it, which dried up and it ended up looking like a huge dead pixel.
Replacement arrived fine, but I have had a problem with both phones rebooting constantly when pushing them. It's starting to really piss me off.
Anyone else notice the vibration function is off sometimes. At time its feels great like it should, but other times it feels a little too strong, like it's a little loose.
Overall I'm really happy with the phone; everything is perfect.
I have the yellow spots on my screen. They seem to get worse over time. My replacement shipped today though. I'm really hoping it doesn't have any issues.
J.a.M said:
Anyone else notice the vibration function is off sometimes. At time its feels great like it should, but other times it feels a little too strong, like it's a little loose.
Overall I'm really happy with the phone; everything is perfect.
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Click to collapse
I've also experienced this. It seems like a software issue though.
Sent from my Nexus 4 using xda premium
I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.
richdswoot said:
I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.[/QUOTE
That's most likely backlight bleed.
Sent from my Nexus 4 using xda premium
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FatalityBoyZahy said:
richdswoot said:
I think I have a similar problem. Somewhere in the middle of the screen there's a really small, slightly distorted little spot that's brighter than everywhere else. It bugs me whenever I see it, I was contemplating sending it in.[/QUOTE
That's most likely backlight bleed.
Sent from my Nexus 4 using xda premium
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Click to collapse
The reason I haven't sent it in yet is because I'll probably just be trading one defect for another. It'll come back with the speaker hiss or yellow screen.
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richdswoot said:
FatalityBoyZahy said:
The reason I haven't sent it in yet is because I'll probably just be trading one defect for another. It'll come back with the speaker hiss or yellow screen.
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Click to collapse
Not everyone has issues with their Nexus, these are also most likely going to be from a different batch. I don't they could be ant worse than our current devices.
Sent from my Nexus 4 using xda premium
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Click to collapse
When you come to a forum about hardware you will have a high rate of people who have faults, that is natural as people come to ask. You can only find out for yourself and luckily the consumer is protected by law for the first 30 days or whatever they have to decide they aren't happy with it.
The build quality does look quite shocking though.
Hope they don't pass all the replacement directly to LG like what they did on Galaxy Nexus after receiving too many replacement call.
Venekor said:
When you come to a forum about hardware you will have a high rate of people who have faults, that is natural as people come to ask. You can only find out for yourself and luckily the consumer is protected by law for the first 30 days or whatever they have to decide they aren't happy with it.
The build quality does look quite shocking though.
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Click to collapse
I'm hoping they'll have a recall. I love my Nexus 4, but I'm not sure if I'll be able to deal with all these hardware issues.
Sent from my Nexus 4 using xda premium
amdhunter said:
Had a speck of dust stuck between the screen and the display. It was super annoying at first because there was a glue "halo" around it, which dried up and it ended up looking like a huge dead pixel.
Replacement arrived fine, but I have had a problem with both phones rebooting constantly when pushing them. It's starting to really piss me off.
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Click to collapse
What do you mean "when pushing them"?
I have a thin vertical blinking line to the of my screen it strechches the entire length of the screen.its noticible on any color background but white seems the worst as the line appears pink.I called Google today they should be sending a replacement this week.its ashamed other then the line the phone seems flawless but a line down the entire screen isn't something I can overlook
I am just now getting screen banding, obviously a defect. kinda frustrating..
Hi All,
For those who own the black HTC One, do you find half of the bottom speaker grille's hole is not as deep as the other half?
I mean it seems like half of it is fake holes.
I asked this question because I just tried with a demo unit on my local shop and noticed this problem. Compared to the silver HTC One beside the black one, the speaker grille seemed fine.
I'm pretty sure the actual speakers only take up a small portion of those holes in the grills. So yes I would say the other half are more likely just for show.
coming from the og one x
But the silver unit's speakers seems utilizing the whole grilles.
I hope it's just a defect on this one black demo unit though.
Aetherion90 said:
But the silver unit's speakers seems utilizing the whole grilles.
I hope it's just a defect on this one black demo unit though.
Click to expand...
Click to collapse
I think its the same for the silver
how did you take off the grill?
ichi2k said:
I think its the same for the silver
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Aetherion90 said:
Hi All,
For those who own the black HTC One, do you find half of the bottom speaker grille's hole is not as deep as the other half?
I mean it seems like half of it is fake holes.
I asked this question because I just tried with a demo unit on my local shop and noticed this problem. Compared to the silver HTC One beside the black one, the speaker grille seemed fine.
Click to expand...
Click to collapse
Hole depth all looks the same on my black One. I believe I remember seeing this on the demo units.
bumping this thread because dammit, after my 4th exchange at the store for various build and camera issues, just noticed this. none of the other ones had this issue, but on this one, its like they didn't drill all the way through half the grill at the bottom, and three bars worth at the top. Of course the store can't do anything for me at this point, and won't let me exchange anymore, even though its yet another defect. Manager said it's just cosmetic.
fachadick said:
bumping this thread because dammit, after my 4th exchange at the store for various build and camera issues, just noticed this. none of the other ones had this issue, but on this one, its like they didn't drill all the way through half the grill at the bottom, and three bars worth at the top. Of course the store can't do anything for me at this point, and won't let me exchange anymore, even though its yet another defect. Manager said it's just cosmetic.
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Click to collapse
it is just cosmetic. if it wasn't for this thread you would have never noticed it. stop nitpicking and enjoy your phone.
saucyross said:
it is just cosmetic. if it wasn't for this thread you would have never noticed it. stop nitpicking and enjoy your phone.
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Click to collapse
Not at all - you don't know me, and you don't know my motivations. What, do you think I went on xda at the store looking for things to complain about? I noticed it immediately (because it's very noticeable - there's no depth to half the holes, so they look white compared to the proper holes), and pointed it out to the manager right there at the store. Like I said, he wouldn't exchange it because he said it's "just cosmetic". When I got back to my office, I ran a Google search to see how common of an issue it was, and that's when I found this thread.
I'm not even sure it's just cosmetic anyway. If you look at the picture someone posted earlier in the thread, it looks like what's actually happening is that the black backing is pushed flush against the speaker grill, when there should be a gap between the grill and that internal black backing. That's why it appears that the holes aren't drilled all the way through except for directly in front of the speaker hole. It's very jarring to see the difference, and who knows, it could possibly affect the sound. Maybe that gap that's missing on my unit is needed for the BoomSound™ resonance or something.
None of that matters though - even if it is just cosmetic damage, if I pay full price for a phone, shouldn't I expect it to be free of defects, even if the defect is just cosmetic?
If it was minor, I wouldn't care. I've had flagship smartphones for over decade now, going back to the old windows mobile days (although not an iPhone - never an iPhone), and have never, not once, ever felt the need to exchange one, or even send one in for warranty.
I'll continue to use this phone, and I'll enjoy the hell out of it. Just like I've been doing for the past 14 days - this is the best phone I've ever owned. But I can say that while at the same time admitting the reality that there are serious build issues in the manufacturing process of this phone. And I'll have to rememeber that every time I look at my phone. How often do you look at your phone?
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
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Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Click to collapse
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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Click to collapse
I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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Click to collapse
My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.