[Q] HTC One Black Speaker Grille - One (M7) Q&A, Help & Troubleshooting

Hi All,
For those who own the black HTC One, do you find half of the bottom speaker grille's hole is not as deep as the other half?
I mean it seems like half of it is fake holes.
I asked this question because I just tried with a demo unit on my local shop and noticed this problem. Compared to the silver HTC One beside the black one, the speaker grille seemed fine.

I'm pretty sure the actual speakers only take up a small portion of those holes in the grills. So yes I would say the other half are more likely just for show.
coming from the og one x

But the silver unit's speakers seems utilizing the whole grilles.
I hope it's just a defect on this one black demo unit though.

Aetherion90 said:
But the silver unit's speakers seems utilizing the whole grilles.
I hope it's just a defect on this one black demo unit though.
Click to expand...
Click to collapse
I think its the same for the silver

how did you take off the grill?
ichi2k said:
I think its the same for the silver
Click to expand...
Click to collapse

Aetherion90 said:
Hi All,
For those who own the black HTC One, do you find half of the bottom speaker grille's hole is not as deep as the other half?
I mean it seems like half of it is fake holes.
I asked this question because I just tried with a demo unit on my local shop and noticed this problem. Compared to the silver HTC One beside the black one, the speaker grille seemed fine.
Click to expand...
Click to collapse
Hole depth all looks the same on my black One. I believe I remember seeing this on the demo units.

bumping this thread because dammit, after my 4th exchange at the store for various build and camera issues, just noticed this. none of the other ones had this issue, but on this one, its like they didn't drill all the way through half the grill at the bottom, and three bars worth at the top. Of course the store can't do anything for me at this point, and won't let me exchange anymore, even though its yet another defect. Manager said it's just cosmetic.

fachadick said:
bumping this thread because dammit, after my 4th exchange at the store for various build and camera issues, just noticed this. none of the other ones had this issue, but on this one, its like they didn't drill all the way through half the grill at the bottom, and three bars worth at the top. Of course the store can't do anything for me at this point, and won't let me exchange anymore, even though its yet another defect. Manager said it's just cosmetic.
Click to expand...
Click to collapse
it is just cosmetic. if it wasn't for this thread you would have never noticed it. stop nitpicking and enjoy your phone.

saucyross said:
it is just cosmetic. if it wasn't for this thread you would have never noticed it. stop nitpicking and enjoy your phone.
Click to expand...
Click to collapse
Not at all - you don't know me, and you don't know my motivations. What, do you think I went on xda at the store looking for things to complain about? I noticed it immediately (because it's very noticeable - there's no depth to half the holes, so they look white compared to the proper holes), and pointed it out to the manager right there at the store. Like I said, he wouldn't exchange it because he said it's "just cosmetic". When I got back to my office, I ran a Google search to see how common of an issue it was, and that's when I found this thread.
I'm not even sure it's just cosmetic anyway. If you look at the picture someone posted earlier in the thread, it looks like what's actually happening is that the black backing is pushed flush against the speaker grill, when there should be a gap between the grill and that internal black backing. That's why it appears that the holes aren't drilled all the way through except for directly in front of the speaker hole. It's very jarring to see the difference, and who knows, it could possibly affect the sound. Maybe that gap that's missing on my unit is needed for the BoomSound™ resonance or something.
None of that matters though - even if it is just cosmetic damage, if I pay full price for a phone, shouldn't I expect it to be free of defects, even if the defect is just cosmetic?
If it was minor, I wouldn't care. I've had flagship smartphones for over decade now, going back to the old windows mobile days (although not an iPhone - never an iPhone), and have never, not once, ever felt the need to exchange one, or even send one in for warranty.
I'll continue to use this phone, and I'll enjoy the hell out of it. Just like I've been doing for the past 14 days - this is the best phone I've ever owned. But I can say that while at the same time admitting the reality that there are serious build issues in the manufacturing process of this phone. And I'll have to rememeber that every time I look at my phone. How often do you look at your phone?

Related

Diamond build quality *re-visited*

I know there is already a post on this, but it applied mostly to grey market diamonds. I would like to hear from some people who have recently bought official HTC diamonds from their service providers.
My phone's screen is perfect. No yellow tints and no lines/rainbowing. However, the top and bottom panels are not flush with one another meaning that at a certain angle, the backlight bleads out a little on the left side where the panels meet. In addition, the top panel does not align with the rim of the phone properly so that there is a thin gap - this is quite annoying as the gap appears to have already accumilated dust/lint.
My phone is from Orange and I received it a few days ago. I can't say that these 'issues' bother me too much, but I would like to hear how common they are and whether they might pose problems etc. If this is a rarity and I have been unlucky I may consider swapping it for another Diamond.
Thanks,
S.
*bump*
Why the silence guys? :-(
Share your thoughts please. I lead a pretty hectic life so build is v. important for me, so your opinions/perspectives would really help.
Only thing I have noticed on mine is that the printed ring around the wheely thingy is not central.
Seriously, I think it's fine.
My Diamond is perfect. Came from my provider here in Finland, and no issues with build quality at all.
Probably not silence, more likely most have no issues!
Certainly none with mine.
I have a TMobile MDA Vario IV Compact and have no hardware build quality issues (don't get me started on the default software branding ! YUCK !)
Fair enough. The question is, do I swap this diamond which works flawlessly and has a great screen, for another which in all probability will not, for the sake of cosmetic perfection?
I'm thinking NO.
Grey market ?!
My HTC is 100% official but I bought it directly from a high street dealer rather than from my GSM provider.
I usually do that for two reasons - Firstly it's quicker when you want to get hold of new trendy phones Secondly I don't have to bother with simlocking and operator limitations
....and the rebate is often better.
Please don't think that only operator branded copies are genuine.
BTW - You should keep your handset if you're happy with it
FH1 said:
Only thing I have noticed on mine is that the printed ring around the wheely thingy is not central.
Seriously, I think it's fine.
Click to expand...
Click to collapse
i have the same problem .. .. well it isnt really a problem at all ... and i have a dead pixel .. but just 1 pixel in a 640x480 screen is not noticeable at all
perfect diamond here. got it from provider first day it came.
got mine today on t-mobile uk. its perfect!
Had mine since it was launched on Orange and the only problem I have is one dead pixel which is stuck on blue. It's almost impossible to see without really looking for it though so doesn't really bother me.
same here.. bought it from vodafone. not a single *build* flaw
So no-one can see any amount of white light leakage through a tiny gap where the two panels meet then? I must have an extremely rare phone! lol.
I have a slight gap with light leakage, doesn't bother me as you can't really tell with the top and bottom screen protector on and lined up peroperly.
I don't think its very rare as I've seen a few video's with the same problem. I read someone on here had the same issue and tried returning it but was apparently told it was within HTC's build tolerance.
When you say screen protector, do you mean a third-party one you have bought yourself?
Interesting re HTC build tolerance. Hmm...
I use a martin fields protector which comes with the screen protector and a protector for the bottom button bit.
kien said:
I have a slight gap with light leakage, doesn't bother me as you can't really tell with the top and bottom screen protector on and lined up peroperly.
I don't think its very rare as I've seen a few video's with the same problem. I read someone on here had the same issue and tried returning it but was apparently told it was within HTC's build tolerance.
Click to expand...
Click to collapse
I have this "gap" as well, but it is miniscual and I'm sure its on most of the devices....you just have to look real Hard.
My gf's Diamond is almost perfect. I just noticed the stylus to be slightly misplaced... But she didn't even noticed it, so it's not a big deal.
Mine looks perfect, but I have a little backlight leakage on the bottom of my screen. Means a yellow/white spot on the bottom of my screen.

Poor Build Quality on my unit...hope there will be a solution

I was much aware of the build quality issues experienced in Europe and was wary when picking up my device. It had the tiniest gap in the middle between the top speaker grille and frame so I took it home Friday.By this morning, the gap had run all the way across the top, curved around the top left corner to the bottom of the speaker grille.
It is now big enough that my thumb nail fits.
The grille is no longer flush with the glass due to this and I get "notification bar scratches" all the time.
Took to Sprint in Hou, TX - their display was worse, they unboxed another with same issue. Now in the process of contacting HTC Rep and Area/Regional manager to find me a new phone.
Has anyone else from Sprint noticed build issues that they had in Europe?
(My ports were also jagged {this issue doesnt bother me}, but my corners matched fine until the gap widened)
Got mine from Best Buy in Houston, TX on Saturday. Build date looks like it was April 9, 2013. Build quality looks to be perfect so far. No gaps. Speakers work flawlessly. Haven't seen any gap develop over the last couple days either. My only problem so far is the capacitive home button being finicky.
How do you check the build date? (I did a forum search so dont hate)
bigjodaflo said:
How do you check the build date? (I did a forum search so dont hate)
Click to expand...
Click to collapse
There's a thread over in the international forum that helps you "decode" that info:
http://forum.xda-developers.com/showthread.php?t=2209277
bigjodaflo said:
I was much aware of the build quality issues experienced in Europe and was wary when picking up my device. It had the tiniest gap in the middle between the top speaker grille and frame so I took it home Friday.By this morning, the gap had run all the way across the top, curved around the top left corner to the bottom of the speaker grille.
It is now big enough that my thumb nail fits.
The grille is no longer flush with the glass due to this and I get "notification bar scratches" all the time.
Took to Sprint in Hou, TX - their display was worse, they unboxed another with same issue. Now in the process of contacting HTC Rep and Area/Regional manager to find me a new phone.
Has anyone else from Sprint noticed build issues that they had in Europe?
(My ports were also jagged {this issue doesnt bother me}, but my corners matched fine until the gap widened)
Click to expand...
Click to collapse
Here is a link to the build quality issues I have with my device http://forum.xda-developers.com/showthread.php?t=2209277&page=18 (3rd from bottom) Please let me know what HTC tells you. Will probably call them in the very near future about it. The "defects" are virtually unnoticeable but don't want it to get worse.
JoeNeckbone said:
Here is a link to the build quality issues I have with my device http://forum.xda-developers.com/showthread.php?t=2209277&page=18 (3rd from bottom) Please let me know what HTC tells you. Will probably call them in the very near future about it. The "defects" are virtually unnoticeable but don't want it to get worse.
Click to expand...
Click to collapse
HTC 1ST party repair offered to repair and insinuated that they would just be removing the speakers, repositioning and reglueing (nice word huh?)
Have not heard from Sprint Store manager yet (hasn't even been 24hrs)
bigjodaflo said:
HTC 1ST party repair offered to repair and insinuated that they would just be removing the speakers, repositioning and reglueing (nice word huh?)
Have not heard from Sprint Store manager yet (hasn't even been 24hrs)
Click to expand...
Click to collapse
Unbelievable....great way to keep a customer.....it's obvious that the gap is a manufacture defect and not user related....for a company who has seen better days (putting it lightly) and taking a HUUUUGGGGEEEEE gamble with this phone, I would think they would want to keep the customers they have...word of mouth is either going to save or hurt them really badly....and than throw in the fact that the SG3-S should be coming out on Friday, doesn't make it better for them.
bigjodaflo said:
HTC 1ST party repair offered to repair and insinuated that they would just be removing the speakers, repositioning and reglueing (nice word huh?)
Have not heard from Sprint Store manager yet (hasn't even been 24hrs)
Click to expand...
Click to collapse
Considering the speaker grilles were glued on in the first place, I don't find that particularly surprising.
Sent from my HTCONE using xda app-developers app
mang0 said:
Considering the speaker grilles were glued on in the first place, I don't find that particularly surprising.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
ah, I thought it was the tiny gap in between the metal and white part like I have...can you post pics bigjodaflo?
Your gap is between the grille and the body.. not the backplate and the body, right? The former are the only top/bottom gaps that I've seen so far.
Sent from my HTCONE using xda app-developers app
Sry to be so late --
I actually felt for the manager at Sprint.
My gaps are between the plastic and speaker grille (I'll take one if the opp comes but my phone is my only high res camera) - When reading forums before launch (US), I read about the "gaps", looked at the pics, etc. and chalked it up as an overreaction on 99% of Units.
But seeing as the gap on mine has gotten consistently worse, I am trying to get mine exchanged.
The Sprint Store manager was really helpful and I can understand her situation. She agreed that the phone should be seamless and my unit replaced. She was actually very nice and helpful compared to her team of idiots that passed my phone around the middle of the show floor poking and prodding and their hands were so DIRTY it was a greaseball when I got it back (If I were a lawyer, I would look into Sprint for unfair hiring practices...every store (1st party in HOU) is 100% African American and Hispanic employees. You cannot get a job their if you are white {I know many who have tried})...every executive in the entire company must be white)
The sales rep who sold me my phone had a bad attitude when I brought it back She also sold me writeright screen protectors (at initial purchase) that only covered 60% of the glass and tried to show me how they fit over the area covering the lcd...yeah the lcd isnt exposed MORON...but I didnt push the screen protectors because I mainly want a new phone, don't want to give them any reason not to help.
Store manager said she would contact her manager and the HTC rep and get back to me. This was on Monday night. Hopefully I will hear from her today.
Phone is easily the best on the market and makes the Galaxy S4 look like a pile of crap. Can you imagine Samsung even attempting seamless construction? I'm glad that HTC has finally gotten their game together. Best phone since Mogul.
Manager still hasn't called me back. Going to return it and demand no restocking fee. Then I'm going to go straight to Best Buy, buy the new phone.
Then I'm going to photocopy the receipts and email them to the Sprint District and Regional Managers.
It just amazes me how anyone can be such a ****up at job that has one task - make the contracted customer happy so he resigns his contract.
bigjodaflo said:
Manager still hasn't called me back. Going to return it and demand no restocking fee. Then I'm going to go straight to Best Buy, buy the new phone.
Then I'm going to photocopy the receipts and email them to the Sprint District and Regional Managers.
It just amazes me how anyone can be such a ****up at job that has one task - make the contracted customer happy so he resigns his contract.
Click to expand...
Click to collapse
That sounds like a good idea. I'd open the box when you're at Best Buy as well, to make sure there are no gaps/scratches, etc. on the exterior before you take it home. Then, if there are, you can just exchange it right then and there.

Thinking about bringing it back.

My screen is not flush with the top speaker bezel. It is lifted just enough that you can clearly see/feel that it is up. When I push down on the screen I can get it to be flush like the bottom of the screen is with that bezel, but it lifts back up after 10-15 seconds. I know especially with the first batch there were quite a few with gaps and other problems. Is it better to just keep one with such a minor flaw, or should I bring it back and exchange it? I don't know how happy I will be living with this for two years, but I don't want to return it just to get one back in worse shape.
cntchds said:
My screen is not flush with the top speaker bezel. It is lifted just enough that you can clearly see/feel that it is up. When I push down on the screen I can get it to be flush like the bottom of the screen is with that bezel, but it lifts back up after 10-15 seconds. I know especially with the first batch there were quite a few with gaps and other problems. Is it better to just keep one with such a minor flaw, or should I bring it back and exchange it? I don't know how happy I will be living with this for two years, but I don't want to return it just to get one back in worse shape.
Click to expand...
Click to collapse
If you do exchange it at the sprint store, have them open the box and you check it out prior to swapping, making sure you dont have the same issue. If it doesnt have that issue, then swap it out, and if it does, chances are that particular phone would have been returned anyways and they can send it back to htc/ where ever they got the phones from
Mines the same way but its not that big of an issue the bottom seems flush but the top is just like a half of a millimeter higher than the speaker bezel, not too big of a deal for me though.
Sent from my rooted unlocked rommed HTC One, on the Sprint network.
benmatlock said:
Mines the same way but its not that big of an issue the bottom seems flush but the top is just like a half of a millimeter higher than the speaker bezel, not too big of a deal for me though.
Sent from my rooted unlocked rommed HTC One, on the Sprint network.
Click to expand...
Click to collapse
Mine is like that also, but don't feel like returning it because I finally have it set up the way I like it and then I get worried that the next one will be fine with the screen and then something else will be wrong later. I think it has to do with the front speakers not being part of the whole 1 piece of aluminum.
The speakers are added after the screen and why in all the drop tests the speakers pop off when dropped on concrete so I'm going to live with mine. Besides I have insurance, if it bugs me too much later, I will just use that and get a new one.
HotInEER said:
Mine is like that also, but don't feel like returning it because I finally have it set up the way I like it and then I get worried that the next one will be fine with the screen and then something else will be wrong later. I think it has to do with the front speakers not being part of the whole 1 piece of aluminum.
The speakers are added after the screen and why in all the drop tests the speakers pop off when dropped on concrete so I'm going to live with mine. Besides I have insurance, if it bugs me too much later, I will just use that and get a new one.
Click to expand...
Click to collapse
I ended up swapping mine, and while the One they gave me is better it is not perfectly flush either. I was glad to take it anyway since I had (already) dropped mine and it had a couple scratches on the screen/back. I looked at the few they had on display as well and all of them had the same thing happening. I figured it must just be a problem with the whole first batch.
(edit: words are hard)
cntchds said:
I ended up swapping mine, and while the One they gave me is better it is not perfectly flush either. I was gracious to take it anyway since I had (already) dropped mine and it had a couple scratches on the screen/back. I looked at the few they had on display as well and all of them had the same thing happening. I figured it must just be a problem with the whole first batch.
Click to expand...
Click to collapse
I'm thinking a bad batch too.
Sent from my HTC One using XDA Premium.

[Q] 2nd One....

Hi guy, just received my replacement htc One and the QC is even worse than the first. First One had an uneven top speaker slip (sharp edge overhang) uneven glass and recessed power button. This replacement is uneven top and bottom with sharp speaker slip overhangs to left again, sim tray is tatty, but the worst issue (and a new one) is the volume rocker that is so proud of the body on the screen edge you can see where the chrome plating finishes. I've spoken to my supplier and they are sending another replacement. Love the phone, hate the QC. Has anyone got a close to decent unit? First was HT serial, second is SH. Anyone else seen the volume rocker pics (see attached)
Cheer
I've gotten two perfect units. It just luck when you order early on. It sucks!!
nullkill said:
I've gotten two perfect units. It just luck when you order early on. It sucks!!
Click to expand...
Click to collapse
Thanks for the reply, I also noticed a lot of glue residue around the volume rocker too which might be connected to the issue.
What seems to be consensus on the quality of this phone?
Cheers
dantay999 said:
Thanks for the reply, I also noticed a lot of glue residue around the volume rocker too which might be connected to the issue.
What seems to be consensus on the quality of this phone?
Cheers
Click to expand...
Click to collapse
LoL well if you get a good unit then it's amazing if you get a bad unit then HTC is devil and has major problems The phone seems to be great quality like HTC usually does. There are some issues right now as the phone hasn't been out long and they are trying to pump out as many as possible. I by some miracle have gotten lucky with the ONE. This suprisses me because I generally have to exchange phones I've done as many as 5 before I got a perfect unit (haha it was a iphone 5). It's really a crap shoot when phones are first released if you are the kind of person who can spot a dead pixel on 468PPI screen then you are the kind of person who is anal retentive about their phone (nothing wrong with that I admit it proudly heck I inspect phones under high powered flashlight and direct sunlight ).
I can't really say anything other then it doesn't appear that there are any more bad unit with the HTC One than with any other phone. Unfortunately most phones get released with some manufacturing bugs that have to be worked out.
nullkill said:
LoL well if you get a good unit then it's amazing if you get a bad unit then HTC is devil and has major problems The phone seems to be great quality like HTC usually does. There are some issues right now as the phone hasn't been out long and they are trying to pump out as many as possible. I by some miracle have gotten lucky with the ONE. This suprisses me because I generally have to exchange phones I've done as many as 5 before I got a perfect unit (haha it was a iphone 5). It's really a crap shoot when phones are first released if you are the kind of person who can spot a dead pixel on 468PPI screen then you are the kind of person who is anal retentive about their phone (nothing wrong with that I admit it proudly heck I inspect phones under high powered flashlight and direct sunlight ).
I can't really say anything other then it doesn't appear that there are any more bad unit with the HTC One than with any other phone. Unfortunately most phones get released with some manufacturing bugs that have to be worked out.
Click to expand...
Click to collapse
Cheers for the reply, ordered another replacement, hope for 3rd time lucky!

[Q] Diagonal lines across the entire screen

My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Mr. Me Too
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
BigKush said:
I am typing this on a day old HTC One with this very issue. I'this een surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
Click to expand...
Click to collapse
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
joshnichols189 said:
It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Yes - it is.
These companies are charging iPhone prices for phones they claim compete with them. Only Samsung have so far proven themselves in this regard.
I'm not about to pay flagship prices for what feels like an 8 year old phone pasted onto the front of a slab of aluminum.
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!' - that's bull***t, it's trash.
Seemingly there's a reason HTC is on it's way out - putting a Nokia candy-bar phone on a piece of shiny metal isn't going to change that.
Orcastar said:
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Click to expand...
Click to collapse
If you ever want to return a phone to tmobile, just tell them it's stuck in a reboot cycle and sometimes it's not. If you have an issue like the screen and they might not see the problem you see and therefore not take it back. It's better to tell them you have an issue that can't always be displayed. Like your phone just keeps rebooting, keeps turning off. I have done this many times just to return my phone.
Sent from my SGH-T999 using xda app-developers app
BigKush said:
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!'
Click to expand...
Click to collapse
It really is. Why else would most people, whose job it is to review phones, say this if it weren't true?
Maybe HTC paid off all the reviewers. Or maybe you've convinced yourself there is a problem when there isn't.
Sent from my HTC One using xda app-developers app
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Yeah I have the time and inclination to bash a phone I just bought for myself.
XDA is almost entirely made up of boards segmented into fanboy groups who serve as nothing but a broom to sweep any perceived criticisms of their devices under the proverbial rug.
I have a low post count because I've just bought the phone and am disappointed enough to discuss it.
HOLD UP GUIS LET ME SIGN TWO-YEAR SO THAT I CAN GO STRAIGHT HOME TO XDA AND BASH IT UNNECESSARILY!
F***ing lol.
The screen is awful by 2013 flagship standards.
No I don't think reviewers are paid off directly because I'm clearly not as simple minded as the pubescent pizza faces on this board.
Reviewers are wined and dined one way or another by the industry as a whole and wouldn't dare be overall negative about a brand or phone lest they stop receiving review units or invitations to press events.
The way genuine concern and criticism is shouted down and borderline stigmatised on this board is juvenile and pathetic. The irony of you considering us trolls when seemingly you're the ones with far too much free time, imagination, and lack of time spent outside of the womb.
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Sent from my HTC One using xda app-developers app
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
So you knew we were thinking of something else then still decided to bash everyone here as a fanboy and proclaim your internet superiority? Pathetic. If it's not the digitizer then get an RMA. Is it that hard?
lol XDA basement dwellers
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
BigKush said:
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
Click to expand...
Click to collapse
Yes, this sounds exactly like the ones on my screen! Glad to hear I'm not the only one experiencing this.
joshnichols189 said:
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Click to expand...
Click to collapse
Like I mentioned in the OP, this was my second HTC One since I returned my first One due to several stuck pixels on the screen. The first one did not have these diagonal lines, as a result of which the screen looked much better than on the second One. Before returning my second One, I also went to the store and compared my One to a demo unit side by side, and the demo unit did not have this issue.
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
Click to expand...
Click to collapse
I know that. I only posted the icon to give some idea of the issue since I wasn't sure I was explaining it adequately. I never meant that there was something wrong with the Steam icon,
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
I apologise for my looks and smell, but I am no troll. I loved the HTC One for the brief period I was able to use before returning it.
RedAlertUK said:
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Click to expand...
Click to collapse
This is a different issue. The lines I'm describing are only visible when the screen is on.
Shortly after creating this thread, I returned my second HTC One to the store I bought it from and they sent it to HTC for servicing. It came back two weeks later with a service report saying that they had replaced one of the speakers and the SIM tray, despite the fact that I never experienced nor reported any issues with either. When I turned the phone on, I immediately noticed that the screen was exactly the same, the diagonal lines were still present. I commented about this to the salesperson and he also noticed the lines right away. He then suggested that the phone be sent back to HTC again with a more detailed explanation of the issue and apologised that the issue had not been resolved. That was a week ago, and I'm still waiting to hear back.
I'm not mad at HTC, phones can be defective and it seems that this is a rare issue. I am, however, somewhat annoyed by the fact that they replaced a speaker and the sim tray but did nothing to the screen, but hopefully they'll have a closer look at the screen this time around.
OK, now I am getting a bit mad. My phone just got back from its second two-week trip to HTC's service centre in Poland and the screen issue still hasn't been fixed. Instead, the service report says that two speaker components were swapped. This is the second time I sent my phone to them for servicing because the SCREEN is defective and the second time they mess around with SPEAKERS even though I have at no point indicated that there are any problems with the speakers. The guy at the store proved useless, his only suggestion being that they send the phone back to HTC a third time. He did, however, see the problem with the screen after I explained it to him. So I guess I have no choice but to send the phone back again and wait another two weeks for HTC to mess around with the speakers instead of actually fixing the damn screen.
So yeah, the HTC One is a great phone if you happen to get your hands on a unit that works as intended. So far I've been unable to do that.
BigKush said:
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
Click to expand...
Click to collapse
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
First you agree and then you come back, contradicting yourself and resort to insults? Gee.
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
Click to expand...
Click to collapse
Calm down, Tinderbox.
I'd like to know if anyone else is having this issue as well.

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