Database Develop

Loose D-Pad

I have searched for this but only seem to be able to find one reference to it but no replies so maybe Im the only one......
I have had my Kaiser for a bout a month - not used extensively yet but noticed only a few days ago that the D-Pad is loose in its seating - it appears to be excessively so and "wiggles" quite a lot.
either this is just me...or being new to HTC, its normal. Can anyone confirm/deny
thanks

Mine is loose too...

Mine too, and was loose from day one...

noticed mine yesterday too... could see the led on it
Might open it over the weekend to see if its a case of tightning or adding something to the keys to mak e it tighter

I also thought i was the only one, been like that since unboxing, it's looseness is kind of annoying

Noticed mine after about a week, and also two more which were literally just out of the box.
It's annoying, but I'm prepared to live with it. Form wise it's one of the better build qualities and I'm still generally over the moon with it. Just wish it ran like an iphone! bought someone an ipod touch the other day and man it's so damn pretty!! I just kept telling myself that my phone does all the iphone does and more, UI wise it's just a little more plain-jane hehe.
Ant

the tytn ii is way better than iphone; better everything - no-one should need to tell you that
iphone is a girly phone. all it does is look pretty
apart from d-pad, im very chuffed with mine. also now running pocketmusic 5 on it and that makes it as good a music player.

Mine is loose too, but i just kind of got used to it.
it does seem like some of the shiny finish is starting to chip off though. that annoys me a bit more.

I had to send my tytn II off for repair due to another issue. Calls/texts would not work while in 3g areas. Anyways I got the phone back and noticed this aswell about the d-pad, but I wasnt sure if it was like that before I send it off. But I really notice it now and it annoys me, all in all tho apart from that its a fantasic phone. Glad I not the only one with this problem.

i notied mine is lose to this week ...

Ok, this loose d-pad issue was raised before and it is not a problem. All TyTn IIs have about 1mm of play. The d-pad has a "lip" which is seated under the front bezel. It will not fall out and it is a standard part of the design - just ignore it it does not cause problems.
Mike

Mandiven said:
I had to send my tytn II off for repair due to another issue. Calls/texts would not work while in 3g areas. Anyways I got the phone back and noticed this aswell about the d-pad, but I wasnt sure if it was like that before I send it off. But I really notice it now and it annoys me, all in all tho apart from that its a fantasic phone. Glad I not the only one with this problem.
Click to expand...
Click to collapse
The "looseness" is part of the design. The D-pad is subjected to finger pressure all the time it is used, it is expected to have some free-play movement.

My d-pad has also this kind of "looseness"
But this is very strange because this looseness is only on the left side of the d-pad. It seems to me that something has been broken!
Melkor

I've got the same problem.
I solved it with a small piece of screenprotector which I placed on top of the d-pad beneath the edge.

Noticed that the first thing I took it out of the box. Not a big deal to me.

Melkor said:
My d-pad has also this kind of "looseness"
But this is very strange because this looseness is only on the left side of the d-pad. It seems to me that something has been broken!
Melkor
Click to expand...
Click to collapse
No it's not broken. What is unusual is that yours only slides about on one side - most slide around all round (slightly more on top / bottom edges. I think if you tried a little more force it would slide all round. It really is not a fault and not a problem. (the pad merely sits on top of the actual switches and is not connected to them - so the movement is of no consequence)
Mike

Yeah, that's normal, mine too... This is the new HTC quality ...
Really, this device sucks !!!!!!!!!!!
- Not good for gaming
- Not good for playing videos
- Bad quality D-pad
- Keyboard not very good (worse than the original TYTN one) from my point of view
And all of that for around 700 € ... !!!!
Anyone who want to buy a new pocket pc, please think twice before choosing the Kai-**** !
The more I use it, the more I hate it ... I have it for about two weeks now and I still prefere to use my HTC prophet !

michalopoulosgk said:
The "looseness" is part of the design. The D-pad is subjected to finger pressure all the time it is used, it is expected to have some free-play movement.
Click to expand...
Click to collapse
Can you please explain where is the interest of this looseness ? I had many pocketpc before this one (and 2 x HTC's), and it is the first time I meet this looseness. And from my point of view, yes , it is annoying !
I hate the feeling I have when pressing the pad or the buttons, when you should have a high quality machine (700 € ...) it is disapointing to feel the buttons moving under your fingers.

When I recieved my first Tilt, the D-Pad was very loose. Also, the UP button had to be mashed a little hard for it to work. It would do the 'click', but wouldn't engage unless you pressed a little harder. This was happening from the minute I took it out of the box. It was very annoying so I returned it for a new one. The new phone D-Pad is not loose at all and works perfectly. I've had this second Tilt now since about 10 days after release, so it's received quite a bit of use. Not sure what's up, but there was something wrong with the first Tilt I received.

Broken Diamond display, or what?

Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg

i haven't got that problem, and that doesn't look good at all for you

jewhaen said:
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
Click to expand...
Click to collapse
That just looks like moisture between the screen protector and the screen itself.

Odd that it's in a perfect rectangle. I've seen this before on a mates LG Viewty (Horrible phone!), but he never followed it up so I don't know what the cause was. It did have a touch screen, but no protector. Perhaps its moisture actually in the screen or a manufacturing fault?
Good luck.

Oh my - I had rectangle on the screen today when I removed the protective front later (brand new phone).
Though It's no longer showing I'm scared its going to become more apparent and eventually become like this.
What is going on with QA and HTC?
There was another exact case like this that I saw this week. Can't really remmeber but do a search and you will find it.

I have the same thing on my Touch Pro, and another user has had the same problem on his (her?) Diamond:
http://forum.xda-developers.com/showthread.php?t=428262
Unfortunately it isn't moisture below the screen protector, but that the touch resistive layer was subject to heavy pressure (eg: being squeezed in the pocket). It shouldn't affect anything in the short term, but in the long run the touch screen might become erratic or imprecise, so you should keep an eye on it.
The store I bought my TPro from doesn't accept returns/exchanges, and so far HTC hasn't replied to my support ticket. Unfortunately I think some of us are going to be left out in the cold. Personally I'm tempted to buy a replacement touch layer and replace it myself, but of course that would void the warranty (even though it doesn't seem to be doing me any good).
If this becomes widespread, there could be a chance for a class action lawsuit (hopefully HTC will wise up and help us out before it comes to that).

Ouch >.<, feeling sad (but somewhat a bit of relief) that some others has the same problem.
Yes, the rectangular shape is very, very odd - since that makes me think that just pressure can create this mess. It feels more like a manufacturing fault.. But, as for fhsieh, HTC hasn't respond to my support ticket.
Wondering if I should call them to get a direct answer.. Hm.

I've suffered this
But in a Touch Cruise I own before. I thought, as said, that this regular shape can only came from a pressure problem.
Loosing my warranty (due to the long time to be repaired here in Spain), I opened it, confirming that was not a problem with moisture (at least in my case). Also I saw the resistive layer poorly sticked to the body, with zones unglued, causing the layer to raise, specially in the bottom edges. This bothered me a lot, because I ended with lot of dirt between the layer and the screen itself, unable to clean.
Maybe that was the problem. If the layer is not correctly assembled it gets an irregular surface (as lightly squeeshed) , yielding this. But, functionally speaking, the screen was performing well, as it should be.
Hope this helps.

It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..

Immanuel01 said:
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
Click to expand...
Click to collapse
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-

jewhaen said:
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
Click to expand...
Click to collapse
Yes, it's due to the prefect pressure of the screen, exactly in the center..if you try to press a corner for example near to Start button (with screen off) you should see the spot follow your finger's pressure. So there is a small drop between LCD and screen..(for me)

I had same problem in polaris. Send it for warranty as this is manufacturing fault. Why keep ****??? its htc s fault!?!

Well I thought i was the only one who had this problem till I came across this thread.... it's quite weird it's in a perfect rectangular shape anyone tried removing the protective screen and checkin whether it is the display... but one thing you hve to notice once the display is on we can't see tht on the screen only against a black background can you notice it....

It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....

angler said:
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
Click to expand...
Click to collapse
I tried removing the screen protector and the rectangular shape is still there then I put it in front of an A/C cooler unit and it went away!!!! then after awhile it returned back and the place I live is very hot and humid so I guess it's weather which plays a role....

Lousy build quality these days?

Hi,
just wanna ask if the lousy build quality is normal for the Diamond. I've yet to see one that is problem free - and I had half a dozen in hands.
Mostly the dpad is not level and one edge lifts up.
Then often the power button is not level.
Then I've seen that the stylus does not get sucked in completely as it should be by the magnet.
And finally I've seen that the battery cover does not close completely (leveling at the top end) and come off very easily?
Given the fact that I only paid 290 Euros for my brand new Diamond and the features it packs I can endure a lot.
But given the fact that I know HTC from devices like the Qtek S110 I'm really dissapointed.
The build quality of HTC seemed to have gone downhill by a lot - Diamond problems like the one noted, Touch HD color peel off, Xperia X1 cracks and color peel.
What the heck are those chinese doeing? Do they think because they are the only ones building WM phones these days customers are willing to put up with such crap???

Mmmm...
I must be the odd-one out then because mine is really smart... no such issues?! Battery cover good, stylus fits, buttons level. Mine is HTC branded, may be its the network providers' manufacturing plants that are less than top quality?
I know for a fact that all brands are not built in the same plant. Having said that, the quality should be equal where ever they're built

i have the MDA version and the build quality on it is good. Nothing sticking out of uneven.

I've only tested HTC's own devices. And I've yet to see one that is free of flaws. Even the new D2 has problems like dust under the screen etc.

Private-Cowboy said:
I've only tested HTC's own devices. And I've yet to see one that is free of flaws. Even the new D2 has problems like dust under the screen etc.
Click to expand...
Click to collapse
All I can say then Mr Cowboy, is that you've been damn unlucky. I've been using HTC devices since 2001, and I've had one device in all that time which I could fit in your 'duff' catergory?!

Actually, HTC are Taiwanese.
Apart from the obvious xenophobia, I have also noticed that one edge of the D-pad is raised, allowing the light to leak through. I'm a bit disappointed - the Diamond is my first HTC device, and one of the reasons I bought it was hearing how good the build quality generally was on HTC phones.

Well some say Taiwan is still China. Besides that I've used HTC devices for quite a few device generations. The best one prolly was my magician - rock solid and still runs strong with no signs of any wear.
The Diamond on the other hand simply does not feel solid and clearly shows what I would describe as cost reduction effects. If you treat the Diamond as a ... device you prolly don't care. And I don't do either very much because I got mine recently very cheap (because the D2 was sitting right besides the D1 in the store the D1 was sold for less then 300 Euros).
You get a mighty good load of features for less then 300 (my old Eten X500 had cost me double that) so I don't wanna complain too much. But I feel that I'd be prepared to pay another 100 for solid build quality (metal casing etc).
I've taken a very close look at other HTCs on display in various stores around town and all of them had at least minor flaws. The black X1s already showed color peel off like the Touch HD and even the display unit of the D2 had visible dust under the screen - and I don't think it was on display for very long.
That said I think the Diamond will be my last HTC. The features are great but I simply like a bit more solidity. I exchange my own Diamond twice to end up with one that I can half way live with - first one had a stylus problem (not sucked in properly) and a power button problem (wouldn't turn own sometimes - maybe because the power button was not level and did not press properly), the second one had a royally screwed dpad (bent inwards on the right side and lifting up on the left side) and non-fitting battery cover and the third only has a bit of the pad lifting up on the right side (not as much as the second).
I looked through 6 stores in town and my percentage of a 100% perfect HTC was - 0%, none, nada.
Maybe german stores only get the crap productions because germans usually don't complain much, who knows. ;-)
I even have a X1 lying around here (ordered because I was thinking about returning my Diamond) but I'll return the X1 instead. The X1 is also HTC meaning it's disaster (cracks and/or peeling) in the making and I'm not prepared to pay a 170 Euros on top of my Diamond for that.
On the other hand build quality in general has gone downhill as it seems. Even coworkers of mine complain about the shoddy build of there iPhone-Toys. And they paid much much more than I did for my Diamond. Maybe the X2 will be what I'm looking for given the fact it's made by Foxconn/Asus.

grahamkdt said:
I know for a fact that all brands are not built in the same plant. Having said that, the quality should be equal where ever they're built
Click to expand...
Click to collapse
Prove it. Carrier brand snobbery is not going to get us anywhere.

I don't believe that either. For one HTC might be THE defacto PDA-monopolist but generall they are a rather small company. I don't think they have a lot of plants all over Taiwan.
And why should carrier devices should be build with higher 'tolorances'? Some carrier devices can be built a bit more solid - like the XDA Diamond given the different back cover - when they are changed from the original.

[Q] HTC One Black Speaker Grille

Hi All,
For those who own the black HTC One, do you find half of the bottom speaker grille's hole is not as deep as the other half?
I mean it seems like half of it is fake holes.
I asked this question because I just tried with a demo unit on my local shop and noticed this problem. Compared to the silver HTC One beside the black one, the speaker grille seemed fine.

I'm pretty sure the actual speakers only take up a small portion of those holes in the grills. So yes I would say the other half are more likely just for show.
coming from the og one x

But the silver unit's speakers seems utilizing the whole grilles.
I hope it's just a defect on this one black demo unit though.

Aetherion90 said:
But the silver unit's speakers seems utilizing the whole grilles.
I hope it's just a defect on this one black demo unit though.
Click to expand...
Click to collapse
I think its the same for the silver

how did you take off the grill?
ichi2k said:
I think its the same for the silver
Click to expand...
Click to collapse

Aetherion90 said:
Hi All,
For those who own the black HTC One, do you find half of the bottom speaker grille's hole is not as deep as the other half?
I mean it seems like half of it is fake holes.
I asked this question because I just tried with a demo unit on my local shop and noticed this problem. Compared to the silver HTC One beside the black one, the speaker grille seemed fine.
Click to expand...
Click to collapse
Hole depth all looks the same on my black One. I believe I remember seeing this on the demo units.

bumping this thread because dammit, after my 4th exchange at the store for various build and camera issues, just noticed this. none of the other ones had this issue, but on this one, its like they didn't drill all the way through half the grill at the bottom, and three bars worth at the top. Of course the store can't do anything for me at this point, and won't let me exchange anymore, even though its yet another defect. Manager said it's just cosmetic.

fachadick said:
bumping this thread because dammit, after my 4th exchange at the store for various build and camera issues, just noticed this. none of the other ones had this issue, but on this one, its like they didn't drill all the way through half the grill at the bottom, and three bars worth at the top. Of course the store can't do anything for me at this point, and won't let me exchange anymore, even though its yet another defect. Manager said it's just cosmetic.
Click to expand...
Click to collapse
it is just cosmetic. if it wasn't for this thread you would have never noticed it. stop nitpicking and enjoy your phone.

saucyross said:
it is just cosmetic. if it wasn't for this thread you would have never noticed it. stop nitpicking and enjoy your phone.
Click to expand...
Click to collapse
Not at all - you don't know me, and you don't know my motivations. What, do you think I went on xda at the store looking for things to complain about? I noticed it immediately (because it's very noticeable - there's no depth to half the holes, so they look white compared to the proper holes), and pointed it out to the manager right there at the store. Like I said, he wouldn't exchange it because he said it's "just cosmetic". When I got back to my office, I ran a Google search to see how common of an issue it was, and that's when I found this thread.
I'm not even sure it's just cosmetic anyway. If you look at the picture someone posted earlier in the thread, it looks like what's actually happening is that the black backing is pushed flush against the speaker grill, when there should be a gap between the grill and that internal black backing. That's why it appears that the holes aren't drilled all the way through except for directly in front of the speaker hole. It's very jarring to see the difference, and who knows, it could possibly affect the sound. Maybe that gap that's missing on my unit is needed for the BoomSound™ resonance or something.
None of that matters though - even if it is just cosmetic damage, if I pay full price for a phone, shouldn't I expect it to be free of defects, even if the defect is just cosmetic?
If it was minor, I wouldn't care. I've had flagship smartphones for over decade now, going back to the old windows mobile days (although not an iPhone - never an iPhone), and have never, not once, ever felt the need to exchange one, or even send one in for warranty.
I'll continue to use this phone, and I'll enjoy the hell out of it. Just like I've been doing for the past 14 days - this is the best phone I've ever owned. But I can say that while at the same time admitting the reality that there are serious build issues in the manufacturing process of this phone. And I'll have to rememeber that every time I look at my phone. How often do you look at your phone?

[Q] Diagonal lines across the entire screen

My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...

Mr. Me Too
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.

BigKush said:
I am typing this on a day old HTC One with this very issue. I'this een surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
Click to expand...
Click to collapse
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2

that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.

joshnichols189 said:
It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Yes - it is.
These companies are charging iPhone prices for phones they claim compete with them. Only Samsung have so far proven themselves in this regard.
I'm not about to pay flagship prices for what feels like an 8 year old phone pasted onto the front of a slab of aluminum.
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!' - that's bull***t, it's trash.
Seemingly there's a reason HTC is on it's way out - putting a Nokia candy-bar phone on a piece of shiny metal isn't going to change that.

Orcastar said:
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Click to expand...
Click to collapse
If you ever want to return a phone to tmobile, just tell them it's stuck in a reboot cycle and sometimes it's not. If you have an issue like the screen and they might not see the problem you see and therefore not take it back. It's better to tell them you have an issue that can't always be displayed. Like your phone just keeps rebooting, keeps turning off. I have done this many times just to return my phone.
Sent from my SGH-T999 using xda app-developers app

BigKush said:
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!'
Click to expand...
Click to collapse
It really is. Why else would most people, whose job it is to review phones, say this if it weren't true?
Maybe HTC paid off all the reviewers. Or maybe you've convinced yourself there is a problem when there isn't.
Sent from my HTC One using xda app-developers app

If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.

Yeah I have the time and inclination to bash a phone I just bought for myself.
XDA is almost entirely made up of boards segmented into fanboy groups who serve as nothing but a broom to sweep any perceived criticisms of their devices under the proverbial rug.
I have a low post count because I've just bought the phone and am disappointed enough to discuss it.
HOLD UP GUIS LET ME SIGN TWO-YEAR SO THAT I CAN GO STRAIGHT HOME TO XDA AND BASH IT UNNECESSARILY!
F***ing lol.
The screen is awful by 2013 flagship standards.
No I don't think reviewers are paid off directly because I'm clearly not as simple minded as the pubescent pizza faces on this board.
Reviewers are wined and dined one way or another by the industry as a whole and wouldn't dare be overall negative about a brand or phone lest they stop receiving review units or invitations to press events.
The way genuine concern and criticism is shouted down and borderline stigmatised on this board is juvenile and pathetic. The irony of you considering us trolls when seemingly you're the ones with far too much free time, imagination, and lack of time spent outside of the womb.

The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Sent from my HTC One using xda app-developers app

You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.

BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
So you knew we were thinking of something else then still decided to bash everyone here as a fanboy and proclaim your internet superiority? Pathetic. If it's not the digitizer then get an RMA. Is it that hard?

lol XDA basement dwellers
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4

BigKush said:
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
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Yes, this sounds exactly like the ones on my screen! Glad to hear I'm not the only one experiencing this.
joshnichols189 said:
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
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Like I mentioned in the OP, this was my second HTC One since I returned my first One due to several stuck pixels on the screen. The first one did not have these diagonal lines, as a result of which the screen looked much better than on the second One. Before returning my second One, I also went to the store and compared my One to a demo unit side by side, and the demo unit did not have this issue.
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
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I know that. I only posted the icon to give some idea of the issue since I wasn't sure I was explaining it adequately. I never meant that there was something wrong with the Steam icon,
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
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I apologise for my looks and smell, but I am no troll. I loved the HTC One for the brief period I was able to use before returning it.
RedAlertUK said:
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
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This is a different issue. The lines I'm describing are only visible when the screen is on.
Shortly after creating this thread, I returned my second HTC One to the store I bought it from and they sent it to HTC for servicing. It came back two weeks later with a service report saying that they had replaced one of the speakers and the SIM tray, despite the fact that I never experienced nor reported any issues with either. When I turned the phone on, I immediately noticed that the screen was exactly the same, the diagonal lines were still present. I commented about this to the salesperson and he also noticed the lines right away. He then suggested that the phone be sent back to HTC again with a more detailed explanation of the issue and apologised that the issue had not been resolved. That was a week ago, and I'm still waiting to hear back.
I'm not mad at HTC, phones can be defective and it seems that this is a rare issue. I am, however, somewhat annoyed by the fact that they replaced a speaker and the sim tray but did nothing to the screen, but hopefully they'll have a closer look at the screen this time around.

OK, now I am getting a bit mad. My phone just got back from its second two-week trip to HTC's service centre in Poland and the screen issue still hasn't been fixed. Instead, the service report says that two speaker components were swapped. This is the second time I sent my phone to them for servicing because the SCREEN is defective and the second time they mess around with SPEAKERS even though I have at no point indicated that there are any problems with the speakers. The guy at the store proved useless, his only suggestion being that they send the phone back to HTC a third time. He did, however, see the problem with the screen after I explained it to him. So I guess I have no choice but to send the phone back again and wait another two weeks for HTC to mess around with the speakers instead of actually fixing the damn screen.
So yeah, the HTC One is a great phone if you happen to get your hands on a unit that works as intended. So far I've been unable to do that.

BigKush said:
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
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BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
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First you agree and then you come back, contradicting yourself and resort to insults? Gee.
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
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Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
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Calm down, Tinderbox.
I'd like to know if anyone else is having this issue as well.