Database Develop

Does your Diamond feature Newton's rings?

I am currently really interested in a Diamond, however the thread Oily liquid underneath screen - from nowhere kinda make me reconsidering it. Because of that I contacted HTC and received a surprisingly quick reply, stating that nearly every device sent in had a physical damage
Dear Sir, I can confirm that this fault is normally caused by physical damage to the device. Nearly every single device we have repaired with this fault has had some form of physical damage that has led to the fault. Of course the few that haven't were repaired under warranty. I quote directly from our repair centre: This issue is caused by air/liquid entering the LCD layer, and is nearly always OOW (Out Of Warranty) as it can only be caused by excess pressure on the screen. As long as you look after the device, and take care of it, this issue is unlikely to affect you. We have numerous Touch Dimonds here in our support centre, around 3 or 4 for each language we support, and not one of them have displayed this issue.
Click to expand...
Click to collapse
Today I took a look at some models on display in several stores and except for one all showed the same effect described in this thread. However I have to admit that this might not be the perfect example for a comparison as those poor phones probably not get treated extremely well in stores.
So I hope to find out with this poll how many people really have got this issue, respectively how many of them can explain it with too much pressure.
Thanks everyone.

I had exactly the same problem. Just went back to T-Mobile Netherlands, and they admitted directly that this is a common issue. They repaired it under warranty conditions at no fee at all. They just replaced the entire screen and luckily I've never faced the problem again.
Also, when the oilish liquid was there, the screen alignment was always a little outlined, and when you tap the slylus on that spot you can hear a strange hard "click".

Thanks to all voters, so far all voted to have no problems, except for one, I suppose peponline.
More opinions/votes appreciated.

I've got it on my 7 month old diamond - screen works ok, but tapping it isn't soft like it used to be. Not a bad enough problem to send it back and be without a phone for a couple of weeks, or risk being charged for!

Thanks for your post Alpsp, did it happen for no reason or did you do touch the screen once too hard?
Those who voted the third option, are you definitely sure it couldnt have come from too much pressure - maybe unnoticed in the pockets?

More comments/votes appreciated.

Hi Lutent, I can honestly say I don't believe I've put any abnormal amount of pressure on the screen - I'm pretty careful with the phone, it doesn't have a single scratch on it yet.
What is strange though, is that I've just tried to take a photo of the liquid for you, but it has completely disapppeared!
The only reason I can think of for this is that it hasn't been in my pocket all morning so will be cooler than usual. Also it doesn't show up so much in daylight - I'll have a look later tonight and see if I can photograph it

Hi all
I have the same issue. mine covers 50 % of the screen.
Whats funny is that its exactly right smack in the middle of the screen
its like a zoom box of the screen.
It appeared suddenly and all my touch screen alignments runs as well.
didnt have time to send for warranty until recently.
have sent it in now currently waiting for repairs to complete.
so far no news about if its OOW

smudge
Had this problem for some short time, the touchscreen has become hard to handle, as it's not very precise in the area of the "liquid spot", covering 1/9 of the center of the screen. Have no clue of where it came from.
Just sent an mail to the store, demanding replacement refering to this as a common problem after doing some reseach at different forums online.
Waiting for reply. Will notify the results.

Same problem with my HTC Fuze. It looked perfect. Never dropped. Made call. Looked good. Pulled it out 5 minutes later...the square was there. (I had just flown from Atlanta to LAX...I wonder if atmosphere had anything to do with it???)
Definitly a defect in design.
PS...The letter they sent is BS. It's not the LCD but the touchscreen. The touchscreen is touching the LCD...in my case anyway.
You will probably also notice a slight curvature of the touchscreen down toward the LCD if you look closely.
The reason they don't want to repair them is because this is the most time consuming repair. The phone has to be completely disassembled to attach the cable.

I am really pissed. i had liquid under the display just two days after I bought it.
I am super careful with all my electronic devices and not once did I have to send in any device to get it repaired.
the D2 was also always in the leather pouch.
For some reason, initially the oily liquid disappeared and I could keep on using it, however not it is there permanently and when I called the warranty place, they said that most likely I will have to pay for the repair as displays are not covered by warranty.
I am really pissed and would recommend buying a different phone. Sooner or late I bet everyone will have this problem. It happened to me after just two days, I can not imagine it to last 2 years or so...

Sigh... same issue here. I just bought a TP from a good friend of mine who is exceptionally carefull with his phones and I've just noticed a big part of the screen (1/4) being full with the Newton Rings.

Is my Diamond screen broken/damaged? (pic inside!)

Hey everyone!
Lately my screen has been showing a strange "blur" in the center. The screen works fine (but maybe a litte bit harder to touch with precision in the center).
I removed my screen protector yesterday but the "blur" is still there. I have only used the screen protector that came with the phone (the original HTC)
Please take a look at this picture:
http://yfrog.com/0himg0004iccj
Warranty?
Thanks!
Matt

Xophile said:
Hey everyone!
Lately my screen has been showing a strange "blur" in the center. The screen works fine (but maybe a litte bit harder to touch with precision in the center).
I removed my screen protector yesterday but the "blur" is still there. I have only used the screen protector that came with the phone (the original HTC)
Please take a look at this picture:
http://yfrog.com/0himg0004iccj
Warranty?
Thanks!
Matt
Click to expand...
Click to collapse
Hi Matt...
To be honest, It really looks like it's been damaged....
I rather recommend you to send it back and ask for a new one...
Good luck fella and have fun with ur Diamond
Regards
Jeroen

Please have a look here, http://forum.xda-developers.com/showthread.php?t=439410

Thanks to all of you who responded so quickly.
I will give HTC a call and ask for a replacement.
Thanks!

lutent said:
Please have a look here, http://forum.xda-developers.com/showthread.php?t=439410
Click to expand...
Click to collapse
Good luck getting it replaced, see the link posted and you will see its the "newton ring" fault and HTC will want to charge you for it as its classed as "user abuse"
But then "looking" at the phone could be classed as user abuse by HTC......
I've got the same issue but to a lesser extent than you, this is the second time i've had it happen to me.

congratulation you have the famous newton ring
pls inform us what htc told you when you contacted them.
good luck mate

ya i got this to but the precision in the center is still on point...
htc is playing games with the matter, your best bet seems to be in purchasing a lcd n digitizer off ebay,
@ the guy above, why would you congratulate some1 for something like that???

No warranty!
Response from HTC:
Your phone has a fault developed due to excessive pressure. The excessive pressure has caused an air lock between the two screens, resulting in an oily looking square appearing on the screen. HTC phones are tested and guaranteed to withstand a high amount of pressure. Pressures that exceed this will result in the faults you described (an oily looking rectangle under the screen surface). Even though there aren't any scratches on the Touch Pro, the external pressure could be evenly distributed across an area of the screen resulting in air escaping in between the screen layers. As earlier stated this is unfortunately not covered by warranty. The fault is described as a Newton's Ring, and could as well take other shapes than rectangles depending of how the screen is being built. Feel free to read more about the fault on Wikipedia: http://en.wikipedia.org/wiki/Newton's_rings

@xophile:
allways the same lame excuse from htc...
well either you live with your screen (as it is mostly just a visual fault)
or you change the whole screen...
i also have the newton ring and i live with it..
@Quanni90:
didnt smell the irony?

Are dust under your screen?

Just to know if this issue is common over the TD2 comunity!!!

I voted and I do. It is not just by the volume bar but all over the screen. It moves to different places during the day. Indoors and at night it is not noticable when the screen is on but during the day and when the screen is off I can see it. Hopefully it is an issue that is fixed and HTC will replace our units mebe.

I had a TD2 for about 2 weeks when I noticed dust entering beneath the screen near the volume keys. I returned it for an exchange and have had a second TD2 for a week and this one is doing exactly the same....seems to much of a coincidence to be an isolated case....I suspect there is a design flaw.
Im now arranging to return this device, going to choose something different....shame though cos I thought the TD2 was such an improvement over the original TD!

Looks like is better to wait for TP2, ha?
What about blowing off the dust with compressed air can? Did anybody try it?
later

To blow it off you have to dismantle your TD2 from backside. There is no service manual (dismantling guide) yet. I sent my TD2 to the service, they blowed the dust off, but the dust is coming in again. I think there is a sealing problem...
So, lets get antistatic gloves, screw driver, plastic crowbar and...

It may be interesting to see if there's a correlation with where the device is constructed. Mine is made in taiwan and has no dust.

deechte said:
It may be interesting to see if there's a correlation with where the device is constructed. Mine is made in taiwan and has no dust.
Click to expand...
Click to collapse
Mine is also taiwan. But WITH dust..

I also encountered this problem.. i just got this phone 2 days ago.. Though not really a lot of dust.. but it is still visible beneath the screen, near volume keys.. ARGH!! Mine is also from taiwan..

ME TOO
I have my second unit now and both has the dust problem!
this is sooo sad,
I already called htc support center and I am waiting on an answer.

No dust here.

no dust after month!

no dust here either. Any idea from which side it should get under ur screen? and might It have anything to do with the way ur handling ur phones? (not pointing fingers here, just curious)

Dust here after four weeks.
It wont let me vote for some reason either in the poll. Mine is not in a dusty environment and lives in a canvas cover so no idea how its got in!

Yes Dust after one week of use...
R.

Also dust after 1 week already, have it now almost a month.

No dust anywhere maybe, because I'm using a pouch bag

dust free after 1 week. i always put in my leather case.

Checkered prints on screen

Hey guys, I got my Nexus One earlier this week, and I love it so far, but I have some issues with my screen.
There seems to be a checkerboard kind of print on it. I can't really explain it any better than that. At first I thought it was maybe residue from the plastic wrapping it came in, but after a week and some thorough cleaning, it's still there.
It appears to be finger grease, which indicates that there's a problem with the glass. After cleaning it with a microfiber cloth, the pattern is gone (or at least extremely hard to see), but after some use, it becomes clearly visible again. To me, this says there's extremely small deviations in the glass, which finger grease gets stuck in where it isn't removed by a quick wipe down. To further support this theory, the screen seems more rough swiping top to bottom, than bottom to top, which would make sense given the pattern.
Edit: After thoroughly cleaning the screen, the breathing on it (like a window), my breath makes the pattern clearly visible. Though, this doesn't really confirm anything.
Has anyone else had or seen this issue? Any recommendations on fixing it, or should I be calling up HTC?
I'll try to take a picture when I get home from work, but I doubt it'll be visible. My only other camera is an iPhone.

I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone

watercool said:
I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone
Click to expand...
Click to collapse
Not to be one of those guys, but I never saw the digitizer on my iPhones, until I got my Nexus One. Had a moment of uh, my phone's screen is really going to be like that? until I realized what it was, and now I only notice it at an angle in bright light.

You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible

watercool said:
You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible
Click to expand...
Click to collapse
Yeah, I definitely knew what you meant. Just wanted to throw that out there.

It kind of sounds like your phone is suffering some form of Newton rings. In the phone world its when the front screen presses on the digitizer and creates light refraction, thus looking like oil swirls. My HTC fuze suffered this horribly and it gets worse over time as far as touch sensitivity goes. I would recommend calling HTC. My nexus doesn't have this issue at all.
I am wondering now if the shipping nexus ones have the LCD screens instead of amoled because of the shortage in amoled screens though.
Sent from my Nexus One using XDA App

I don't believe I'm seeing the digitizer. This is on the glass, not the display itself. It's visible on the bezel around the screen as well. I'll try to take a picture when I get home from work.
Edit: to be clear, it covers the entire front glass, over the display and the bezel, and is clearly visible even with the display on.

Strange issue. Never saw this when I purchased mine, though that's probably because I was excited to turn it on rather than inspect the body.
I think it probably has to with the adhesive material between the digitizer and the display not completely curing. When it does cure you don't see it very well but when you use the phone and it heats up the pattern comes back. At least that's my theory.
Sent from my Nexus One

Took some pictures. For the sake of size, I'll link them.
Full screen, off
Screen edge, off
Screen edge, on
These are pretty accurate, in terms of what daily usage is like. The full screen one might be a bit much, I had to hand print it up to get it to show in the picture, but the one with with the display on is pretty much what using it (indoors) is like.

I've seen that sometimes on my phone, but it's not nearly as often as it seems to be with yours. Not sure what that is then.

I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.

Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).

hackm0d said:
Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).
Click to expand...
Click to collapse
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.

j.bruha said:
I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.
Click to expand...
Click to collapse
Nexus One's do not have a oleophobic coating on the screen.

cbaltzer said:
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.
Click to expand...
Click to collapse
Same here, they're extremely nice.
I wanted to get a replacement battery since mine has short battery life and constantly overheats, so they forwarded me to HTC but unfortunately for some reason they didn't have my IMEI or S/N on their records, so I couldn't do anything.

I hate dust!!

So after looking at my phone last night under dim light I noticed something... dust in the screen, no big deal... that was until i noticed it was UNDERNEATH the freaking screen!
Of course nothing I tried can get it loose, I already sent an email to HTC regarding the issue so now I play the waiting game. I've had htc's for years now (mogul, touch pro, touch pro 2) and this is the only time I remember having this problem (I am ocd about my phones, they must look like they are new, always )
Has anyone else out there had this problem? The phone is not even a month old! And I can't stand seeing that crap there, always ruining whatever i'm looking at
Please offer any solutions! I have a friend who works for tmobile so i'll be asking him later when I see him but I also need xda forum input

I had that with one replacement HD7. When I got my HD7 I actually went through 4 of them to get one without faults. The first one had reception problems. The second one had patches of dead pixels al over the screen. The third had particulates under the screen. I finally went to a different store and received a perfect one.
I might mention, in case it has an impact on it, wipe the display from side to side gently. Don't wipe from top to bottom or bottom to top. I have an idea duct and particulates are able to channel under the screen from the little mesh grill areas at the top and bottom.

I thought it would be from these too as they all seem to have came in form the mesh grille on top, I'm going to the t-mobile store in a bit and see what they can do with it.
No impacts here at all, I have an otterbox case on it too... so much to have a nasty little lint thing get stuck on the inside!!
Now all I see is that thing on there, it makes me so mad

The only problem i had with dust was on the freaking speakers and i can't get them out no matter how hard i try

I had dust on my htc desire, thought it was a htc specific problem until I saw my mates iPhone!

UIpdate:
HTC emailed me saying "we apologize for this, please contact our service center M-F regarding this issue"
We'll see what happens when I call them tomorrow... I expect a WARRANTY repair!

thekiller99 said:
The only problem i had with dust was on the freaking speakers and i can't get them out no matter how hard i try
Click to expand...
Click to collapse
Simple fix for that.
I use a lens cloth and eye glasses cleaner. Wet the cloth a bit and fold it into and edge and clean the speakers. Takes all the dust out of mine. Looks brand new!

Finally spoke with HTC repair center today, good news is they will look at my phone... bad news is I have to pay to ship it to them and apart from that I gotta be HD7 less for 6 to 10business days!!
Well just the thought of that crap no longer being underneath my screen is good enough to think about those 10 days going by quickly