Hey guys, I got my Nexus One earlier this week, and I love it so far, but I have some issues with my screen.
There seems to be a checkerboard kind of print on it. I can't really explain it any better than that. At first I thought it was maybe residue from the plastic wrapping it came in, but after a week and some thorough cleaning, it's still there.
It appears to be finger grease, which indicates that there's a problem with the glass. After cleaning it with a microfiber cloth, the pattern is gone (or at least extremely hard to see), but after some use, it becomes clearly visible again. To me, this says there's extremely small deviations in the glass, which finger grease gets stuck in where it isn't removed by a quick wipe down. To further support this theory, the screen seems more rough swiping top to bottom, than bottom to top, which would make sense given the pattern.
Edit: After thoroughly cleaning the screen, the breathing on it (like a window), my breath makes the pattern clearly visible. Though, this doesn't really confirm anything.
Has anyone else had or seen this issue? Any recommendations on fixing it, or should I be calling up HTC?
I'll try to take a picture when I get home from work, but I doubt it'll be visible. My only other camera is an iPhone.
I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone
watercool said:
I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone
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Click to collapse
Not to be one of those guys, but I never saw the digitizer on my iPhones, until I got my Nexus One. Had a moment of uh, my phone's screen is really going to be like that? until I realized what it was, and now I only notice it at an angle in bright light.
You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible
watercool said:
You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible
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Click to collapse
Yeah, I definitely knew what you meant. Just wanted to throw that out there.
It kind of sounds like your phone is suffering some form of Newton rings. In the phone world its when the front screen presses on the digitizer and creates light refraction, thus looking like oil swirls. My HTC fuze suffered this horribly and it gets worse over time as far as touch sensitivity goes. I would recommend calling HTC. My nexus doesn't have this issue at all.
I am wondering now if the shipping nexus ones have the LCD screens instead of amoled because of the shortage in amoled screens though.
Sent from my Nexus One using XDA App
I don't believe I'm seeing the digitizer. This is on the glass, not the display itself. It's visible on the bezel around the screen as well. I'll try to take a picture when I get home from work.
Edit: to be clear, it covers the entire front glass, over the display and the bezel, and is clearly visible even with the display on.
Strange issue. Never saw this when I purchased mine, though that's probably because I was excited to turn it on rather than inspect the body.
I think it probably has to with the adhesive material between the digitizer and the display not completely curing. When it does cure you don't see it very well but when you use the phone and it heats up the pattern comes back. At least that's my theory.
Sent from my Nexus One
Took some pictures. For the sake of size, I'll link them.
Full screen, off
Screen edge, off
Screen edge, on
These are pretty accurate, in terms of what daily usage is like. The full screen one might be a bit much, I had to hand print it up to get it to show in the picture, but the one with with the display on is pretty much what using it (indoors) is like.
I've seen that sometimes on my phone, but it's not nearly as often as it seems to be with yours. Not sure what that is then.
I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.
Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).
hackm0d said:
Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).
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Click to collapse
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.
j.bruha said:
I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.
Click to expand...
Click to collapse
Nexus One's do not have a oleophobic coating on the screen.
cbaltzer said:
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.
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Click to collapse
Same here, they're extremely nice.
I wanted to get a replacement battery since mine has short battery life and constantly overheats, so they forwarded me to HTC but unfortunately for some reason they didn't have my IMEI or S/N on their records, so I couldn't do anything.
Related
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
i haven't got that problem, and that doesn't look good at all for you
jewhaen said:
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
Click to expand...
Click to collapse
That just looks like moisture between the screen protector and the screen itself.
Odd that it's in a perfect rectangle. I've seen this before on a mates LG Viewty (Horrible phone!), but he never followed it up so I don't know what the cause was. It did have a touch screen, but no protector. Perhaps its moisture actually in the screen or a manufacturing fault?
Good luck.
Oh my - I had rectangle on the screen today when I removed the protective front later (brand new phone).
Though It's no longer showing I'm scared its going to become more apparent and eventually become like this.
What is going on with QA and HTC?
There was another exact case like this that I saw this week. Can't really remmeber but do a search and you will find it.
I have the same thing on my Touch Pro, and another user has had the same problem on his (her?) Diamond:
http://forum.xda-developers.com/showthread.php?t=428262
Unfortunately it isn't moisture below the screen protector, but that the touch resistive layer was subject to heavy pressure (eg: being squeezed in the pocket). It shouldn't affect anything in the short term, but in the long run the touch screen might become erratic or imprecise, so you should keep an eye on it.
The store I bought my TPro from doesn't accept returns/exchanges, and so far HTC hasn't replied to my support ticket. Unfortunately I think some of us are going to be left out in the cold. Personally I'm tempted to buy a replacement touch layer and replace it myself, but of course that would void the warranty (even though it doesn't seem to be doing me any good).
If this becomes widespread, there could be a chance for a class action lawsuit (hopefully HTC will wise up and help us out before it comes to that).
Ouch >.<, feeling sad (but somewhat a bit of relief) that some others has the same problem.
Yes, the rectangular shape is very, very odd - since that makes me think that just pressure can create this mess. It feels more like a manufacturing fault.. But, as for fhsieh, HTC hasn't respond to my support ticket.
Wondering if I should call them to get a direct answer.. Hm.
I've suffered this
But in a Touch Cruise I own before. I thought, as said, that this regular shape can only came from a pressure problem.
Loosing my warranty (due to the long time to be repaired here in Spain), I opened it, confirming that was not a problem with moisture (at least in my case). Also I saw the resistive layer poorly sticked to the body, with zones unglued, causing the layer to raise, specially in the bottom edges. This bothered me a lot, because I ended with lot of dirt between the layer and the screen itself, unable to clean.
Maybe that was the problem. If the layer is not correctly assembled it gets an irregular surface (as lightly squeeshed) , yielding this. But, functionally speaking, the screen was performing well, as it should be.
Hope this helps.
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
Immanuel01 said:
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
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Click to collapse
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
jewhaen said:
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
Click to expand...
Click to collapse
Yes, it's due to the prefect pressure of the screen, exactly in the center..if you try to press a corner for example near to Start button (with screen off) you should see the spot follow your finger's pressure. So there is a small drop between LCD and screen..(for me)
I had same problem in polaris. Send it for warranty as this is manufacturing fault. Why keep ****??? its htc s fault!?!
Well I thought i was the only one who had this problem till I came across this thread.... it's quite weird it's in a perfect rectangular shape anyone tried removing the protective screen and checkin whether it is the display... but one thing you hve to notice once the display is on we can't see tht on the screen only against a black background can you notice it....
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
angler said:
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
Click to expand...
Click to collapse
I tried removing the screen protector and the rectangular shape is still there then I put it in front of an A/C cooler unit and it went away!!!! then after awhile it returned back and the place I live is very hot and humid so I guess it's weather which plays a role....
I have recently discovered a big stain on the top left corner of my 16GB screen. I'm not sure where it came from. I've used it for a few days when I decided to wipe it down with a microfiber cloth to no avail. The stain is on the outside of the glass. It feels rougher than the rest of the glass and especially noticeable when running over it with a stylus. I've also tried to wipe it down with a little bit of water, and noticed it beads differently than the rest of the glass.
Not sure what I can do to remedy this. I just might have to return it to Staples.
If you can simply return it then I wouldn't chance trying to fix it.
Strange problem.
That's what you get for drinking coffee and using your nexus 7.
But seriously though, just return it.
justinangil said:
I have recently discovered a big stain on the top left corner of my 16GB screen. I'm not sure where it came from. I've used it for a few days when I decided to wipe it down with a microfiber cloth to no avail. The stain is on the outside of the glass. It feels rougher than the rest of the glass and especially noticeable when running over it with a stylus. I've also tried to wipe it down with a little bit of water, and noticed it beads differently than the rest of the glass.
Not sure what I can do to remedy this. I just might have to return it to Staples.
Click to expand...
Click to collapse
The exact same thing happened to me after a day but in the middle, no idea how to fix it, also have screen lifting though so im getting a new one from Play story haha
does it look like it is just under the surface of the glass or on top of the glass, could be a problem with the glue etc which should be a returnable thing, you could have put something hot on the screen maybe and its done something with the glue?
davidcampbell said:
does it look like it is just under the surface of the glass or on top of the glass, could be a problem with the glue etc which should be a returnable thing, you could have put something hot on the screen maybe and its done something with the glue?
Click to expand...
Click to collapse
it's definitely on on top of the glass
the stain is not that noticeable unless you view it from an angle.
i only came across it when I ran my fingers across it and felt the rough area.
Its the oleophobic coating rubbing off. I had this happen with my galaxy nexus.
Sent from my Galaxy Nexus using xda premium
El Daddy said:
Its the oleophobic coating rubbing off. I had this happen with my galaxy nexus.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Thank for the technical explanation!
RMA!
Did you get any kind of solvent or solvent residue on the screen?
Same Staining Issue
Thought it was a smudge. At least Google was quick to remedy the problem.
I have the same problem on mine. Its almost a perfect circle on the lower right hand side of the screen when in portrait mode. That spot was a real grease magnet.
Just cleaned off the screen and put on a screen protector and now it is no longer a problem.
I have the exact same mark/stain on mine, upper right portion, I've decided to live with it. It is identical though.
Sent from my Nexus 7 using Tapatalk 2
Domino_13 said:
I have the same problem on mine. Its almost a perfect circle on the lower right hand side of the screen when in portrait mode. That spot was a real grease magnet.
Just cleaned off the screen and put on a screen protector and now it is no longer a problem.
Click to expand...
Click to collapse
So a screen protector solved the issue and made your spot unnoticeable? I called ASUS (didn't get mine from the Play Store) and sounds like they're willing to do an RMA. Not sure if I want to go through that hassle though, especially if a screen protector will solve the problem... not sure what I'll get back since I don't have the screen lift or any other issues with it
Bro the trick is when you're watching "Videos" that usually come in Adobe Flash only to aim away from the device....you know coughing and...other......stuff.... J/k rofl glad a screen protector fixed it for ya but there must have been a solvent on the screen or even if you touched something and had residue on your hands that could do it also.
Domino_13 said:
I have the same problem on mine. Its almost a perfect circle on the lower right hand side of the screen when in portrait mode. That spot was a real grease magnet.
Just cleaned off the screen and put on a screen protector and now it is no longer a problem.
Click to expand...
Click to collapse
Jevets said:
I have the exact same mark/stain on mine, upper right portion, I've decided to live with it. It is identical though.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
pixelens said:
So a screen protector solved the issue and made your spot unnoticeable? I called ASUS (didn't get mine from the Play Store) and sounds like they're willing to do an RMA. Not sure if I want to go through that hassle though, especially if a screen protector will solve the problem... not sure what I'll get back since I don't have the screen lift or any other issues with it
Click to expand...
Click to collapse
I have the same problem with the perfect circle on the bottom right in portrait mode! Was thinking whether I should request exchange from newegg or Asus. However as per Pixelens comment, my N7 don't have other issues with flickering, screen lift etc. It bothers me only when I switch the screen off and at the correct light reflection.
DO NOT complicate this with the screen separation issue, my device does not have this issue.
When on a black screen when pressing the devices screen, it does not have to be hard just medium, the screen will flex causing the display below to ripple. It reminds me of the HTC One X screen flex issue at the top ends of the device where it was curved.
I have made a video showing my findings, I know at times it looks like I'm pressing extremely hard on the screen, I'm not its just because I was on a soft surface and so the device pushed into the bed. :angel:
Oh and your probably better watching it in full screen, just watched it embedded on here myself and it's hard to see
It's a TOUCH screen not a PRESS screen. Be gentle... you meanie!
I saw what you meant once in that video, but it did look like you pressed pretty hard. I tried to replicate it to no avail. Sorry.
wasnt said:
It's a TOUCH screen not a PRESS screen. Be gentle... you meanie!
I saw what you meant once in that video, but it did look like you pressed pretty hard. I tried to replicate it to no avail. Sorry.
Click to expand...
Click to collapse
I know I know, honestly though I promise you I was not pressing hard. Honest truth I noticed this issue because I held the device with one hand, and I was NOT pushing hard.
I've noticed this minor issue on mine, but on the left hand side of the screen. Doesn't bother me too much.
It probably happens because your device has the screen lift too? or the screws are loose.
As before I did the washer trick my screen also did this on the left side only, it was spongy too, once I did the washer trick it didn't do it again. :good:
njackson-uk said:
I've noticed this minor issue on mine, but on the left hand side of the screen. Doesn't bother me too much.
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Click to collapse
Yeah I don't really see it as an issue, as long as my device works that's all I'm bothered about and I mainly use my iPad anyway.
spooke said:
It probably happens because your device has the screen lift too? or the screws are loose.
As before I did the washer trick my screen also did this on the left side only, it was spongy too, once I did the washer trick it didn't do it again. :good:
Click to expand...
Click to collapse
Hmm, well the screen doesn't appear to be raised ANYWHERE and I only just got it yesterday (14th August).
My second/current one does this. But only on the left side. If you press on the black bezel around the screen on the bottom third. You'll get the ripple. Nowhere else though. And you have to press it pretty hard. It's not an issue.
No screen lift on this one. Screen lift was replaced by this ripple. That's actually how I noticed it, checking my new one for seperation, and spongy feel. Which it doesn't have.
Isn't this just a trait of LCD screens?
My One X has the same thing and has a Super LCD screen.
rohan32 said:
Isn't this just a trait of LCD screens?
My One X has the same thing and has a Super LCD screen.
Click to expand...
Click to collapse
LCD is the screen itself, it is a trait however the bezel and glass should stop this from happening, because obviously if this happens a lot, then device is going to be damaged
wasnt said:
It's a TOUCH screen not a PRESS screen. Be gentle... you meanie!
I saw what you meant once in that video, but it did look like you pressed pretty hard. I tried to replicate it to no avail. Sorry.
Click to expand...
Click to collapse
Yeah. If you see ripples, you are applying excessive pressure to the screen. This is standard for any LCD, not an issue.
Entropy512 said:
Yeah. If you see ripples, you are applying excessive pressure to the screen. This is standard for any LCD, not an issue.
Click to expand...
Click to collapse
Well said. Not an issue.
Yeah, I'm saying that because my old laptops did the same thing when you touched the screen. Not a issue...
Phones have Glass over the screen. You don't actually touch the LCD. You have the LCD, then the digitizer, then the glass. So I think this is because the LCD is too close to the digitizer because of the screw issue. I had screen separation issues on the left side and this ripple. I made some "washers" using some medication foil packaging (3x) and not only did it fix the screen issue, but the screws are nice and tight (fixes squeaks) and pulls the screen down away from the digitizer so you don't get this effect.
Mine USED to do this (mostly on the left side) but now it doesn't after I put in those "washers". The bottom left is more sensitive still but requires lots of pressure still. If you press hard enough on the screen the LCD will still ripple.
RMA and chill.
I'm sorry but these threads are getting tiring now.
Sent from my Nexus S using xda app-developers app
Mine is mainly on the left side as well, its actually quire hard to recreate it on the right, though its possible. I'd just like to assure readers that I am not using excessive force on the screen at all, not even close. As I said, I can recreate this just by holding the tablet with one hand!
Sent from my Nexus 7 using xda premium
wow, this has to be the biggest non issue for the nexus. it's a LCD if you press that hard of course the screen will ripple. yes the top is glass, but the nexus 7 screen uses a new process with less layers of glass to minimize thickness.
Do you have a laptop or lcd monitor? Press on the screen and see what happens.
OP you are pushing way too hard to simulate normal usage. The screen is covered in thin glass not bullet proof glass and if you push to hard it will flex and distort the black light and cause ripples.
Seriously this is a non issue.
Sent from my Nexus 7 using xda app-developers app
Yeh I got ripples if pushing to hard but had the common sense to understand this is not a fault its LDC my old omnia phone does it.
Sent from my Nexus 7 using xda app-developers app
there's also an issue if you throw your nexus 7 down some stairs it won't work
HAVE ANYONE FOUND A FIX!?!?!?!
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Mr. Me Too
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
BigKush said:
I am typing this on a day old HTC One with this very issue. I'this een surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
Click to expand...
Click to collapse
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
joshnichols189 said:
It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Yes - it is.
These companies are charging iPhone prices for phones they claim compete with them. Only Samsung have so far proven themselves in this regard.
I'm not about to pay flagship prices for what feels like an 8 year old phone pasted onto the front of a slab of aluminum.
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!' - that's bull***t, it's trash.
Seemingly there's a reason HTC is on it's way out - putting a Nokia candy-bar phone on a piece of shiny metal isn't going to change that.
Orcastar said:
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Click to expand...
Click to collapse
If you ever want to return a phone to tmobile, just tell them it's stuck in a reboot cycle and sometimes it's not. If you have an issue like the screen and they might not see the problem you see and therefore not take it back. It's better to tell them you have an issue that can't always be displayed. Like your phone just keeps rebooting, keeps turning off. I have done this many times just to return my phone.
Sent from my SGH-T999 using xda app-developers app
BigKush said:
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!'
Click to expand...
Click to collapse
It really is. Why else would most people, whose job it is to review phones, say this if it weren't true?
Maybe HTC paid off all the reviewers. Or maybe you've convinced yourself there is a problem when there isn't.
Sent from my HTC One using xda app-developers app
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Yeah I have the time and inclination to bash a phone I just bought for myself.
XDA is almost entirely made up of boards segmented into fanboy groups who serve as nothing but a broom to sweep any perceived criticisms of their devices under the proverbial rug.
I have a low post count because I've just bought the phone and am disappointed enough to discuss it.
HOLD UP GUIS LET ME SIGN TWO-YEAR SO THAT I CAN GO STRAIGHT HOME TO XDA AND BASH IT UNNECESSARILY!
F***ing lol.
The screen is awful by 2013 flagship standards.
No I don't think reviewers are paid off directly because I'm clearly not as simple minded as the pubescent pizza faces on this board.
Reviewers are wined and dined one way or another by the industry as a whole and wouldn't dare be overall negative about a brand or phone lest they stop receiving review units or invitations to press events.
The way genuine concern and criticism is shouted down and borderline stigmatised on this board is juvenile and pathetic. The irony of you considering us trolls when seemingly you're the ones with far too much free time, imagination, and lack of time spent outside of the womb.
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Sent from my HTC One using xda app-developers app
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
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Click to collapse
So you knew we were thinking of something else then still decided to bash everyone here as a fanboy and proclaim your internet superiority? Pathetic. If it's not the digitizer then get an RMA. Is it that hard?
lol XDA basement dwellers
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
BigKush said:
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
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Yes, this sounds exactly like the ones on my screen! Glad to hear I'm not the only one experiencing this.
joshnichols189 said:
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
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Like I mentioned in the OP, this was my second HTC One since I returned my first One due to several stuck pixels on the screen. The first one did not have these diagonal lines, as a result of which the screen looked much better than on the second One. Before returning my second One, I also went to the store and compared my One to a demo unit side by side, and the demo unit did not have this issue.
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
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I know that. I only posted the icon to give some idea of the issue since I wasn't sure I was explaining it adequately. I never meant that there was something wrong with the Steam icon,
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
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I apologise for my looks and smell, but I am no troll. I loved the HTC One for the brief period I was able to use before returning it.
RedAlertUK said:
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Click to expand...
Click to collapse
This is a different issue. The lines I'm describing are only visible when the screen is on.
Shortly after creating this thread, I returned my second HTC One to the store I bought it from and they sent it to HTC for servicing. It came back two weeks later with a service report saying that they had replaced one of the speakers and the SIM tray, despite the fact that I never experienced nor reported any issues with either. When I turned the phone on, I immediately noticed that the screen was exactly the same, the diagonal lines were still present. I commented about this to the salesperson and he also noticed the lines right away. He then suggested that the phone be sent back to HTC again with a more detailed explanation of the issue and apologised that the issue had not been resolved. That was a week ago, and I'm still waiting to hear back.
I'm not mad at HTC, phones can be defective and it seems that this is a rare issue. I am, however, somewhat annoyed by the fact that they replaced a speaker and the sim tray but did nothing to the screen, but hopefully they'll have a closer look at the screen this time around.
OK, now I am getting a bit mad. My phone just got back from its second two-week trip to HTC's service centre in Poland and the screen issue still hasn't been fixed. Instead, the service report says that two speaker components were swapped. This is the second time I sent my phone to them for servicing because the SCREEN is defective and the second time they mess around with SPEAKERS even though I have at no point indicated that there are any problems with the speakers. The guy at the store proved useless, his only suggestion being that they send the phone back to HTC a third time. He did, however, see the problem with the screen after I explained it to him. So I guess I have no choice but to send the phone back again and wait another two weeks for HTC to mess around with the speakers instead of actually fixing the damn screen.
So yeah, the HTC One is a great phone if you happen to get your hands on a unit that works as intended. So far I've been unable to do that.
BigKush said:
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
Click to expand...
Click to collapse
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
First you agree and then you come back, contradicting yourself and resort to insults? Gee.
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
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Click to collapse
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
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Calm down, Tinderbox.
I'd like to know if anyone else is having this issue as well.
Do you guys have the issue?
Bothering the hell out of me
Second device still has this issue
Should I continue to exchange until I get a normal one?
It's OLED screen, how could that be? You could put a photo on here.
edwinpang said:
Do you guys have the issue?
Bothering the hell out of me
Second device still has this issue
Should I continue to exchange until I get a normal one?
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It's not light bleed
use search bar too
thread already here - https://forum.xda-developers.com/galaxy-note-8/help/light-bleed-t3670247
It's common. Just like every issue, not everyone has it, but quite a few people do. I think that we all agreed on a few things:
1. It isn't actually light bleed by the standard definition. It is light leakage around the bottom of the screen, reflecting off of the metal of the bezel.
2. It has been around since curved screens have been around.
3. It does not affect water resistance.
4. It isn't being caused by the screen lifting. It appears to be happening because the black around the base of the screen isn't flush with the bottom. Samsung is aware of it and they don't consider it a defect. It's more of a tolerance issue.
5. Getting the screen replaced isn't a guarantee of a fix. We had at least one person on the above listed thread that had the screen replaced and ended up with the exact same issue.
6. Getting a replacement device is not a guarantee of this being fixed and instead, you might get a device with this issue and some other issue.
7. Most cases will hide the issue.
My wife and I both have Note 8s and both of them have it. I just put the phones in cases and forgot about it. Given the number of things that can go wrong with one of these things, there's just no way that I was going to try swapping it when it is likely that I would end up with another device with the same issue and/or something worse.
Because of the nature of what may appear to be a light bleed, logic dictate to me that an exchange, or screen replacement will not keep light from reflecting off the edges!
princeasi said:
Because of the nature of what may appear to be a light bleed, logic dictate to me that an exchange, or screen replacement will not keep light from reflecting off the edges!
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Click to collapse
If the black around the inside edges of the screen goes to the very bottom of the screen all the way around, then you will not have the light leakage. The reflection happens when the black doesn't go all the way to the bottom and light reflects off of the metal. This is why some people don't have it. In those cases, there is no light leaking out the bottom of the screen that can reflect.
usmaak said:
If the black around the inside edges of the screen .
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What is this "black around the inside edges" you speak of?
Honestly, unless you getting "leakage" like this, there's no good reason to try and play the lottery. I sent it in to Samsung to get repaired. There's very little "leakage" with the new LCD panel and glass, but there's still a tiny bit, not super noticeable like before.
This is what I saw when looking directly at the screen. Yeah, it was pretty bad. You could see it during the day/lit room.
princeasi said:
What is this "black around the inside edges" you speak of?
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Click to collapse
Look along the bottom edges of the screen. The actual image area does not go all the way to the edge of the bezel. All around, that portion of the screen is blacked out. If the black does not go right to the very edge of the screen, there's a very small area where light can escape and reflect on the bezel.
usmaak said:
Look along the bottom edges of the screen. The actual image area does not go all the way to the edge of the bezel. All around, that portion of the screen is blacked out. If the black does not go right to the very edge of the screen, there's a very small area where light can escape and reflect on the bezel.
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Click to collapse
I'm asking what exactly is the "black" that you're speaking of? Are you speaking of the material that makes up part of the actual display? Is it the black paint on the side frame? What exactly is the "black"? Or is the "black" referring to the area where light is not reflecting?
None issue. I'd be more concerned about screen uniformity if I were a fusspot.[emoji9]
Sent from my SM-N950U using Tapatalk
princeasi said:
I'm asking what exactly is the "black" that you're speaking of? Are you speaking of the material that makes up part of the actual display? Is it the black paint on the side frame? What exactly is the "black"? Or is the "black" referring to the area where light is not reflecting?
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Click to collapse
The black that I'm referring to is along the edge of the screen. It is the material that makes up the display, along the bottom edges. I don't know if it's paint or some other material.
usmaak said:
The black that I'm referring to is along the edge of the screen. It is the material that makes up the display, along the bottom edges. I don't know if it's paint or some other material.
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If what you say is true, this should be adressed by samsung. Can you point me to any credible sources substantiating what you're saying?
princeasi said:
If what you say is true, this should be adressed by samsung. Can you point me to any credible sources substantiating what you're saying?
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Click to collapse
I remember seeing it here somewhere as well. Someone even pasted in a conversation that they had with Samsung. In the conversation, Samsung basically said that it was normal, which to them means it is within tolerance. There is a much bigger thread somewhere in here about "light bleed".
I also saw it somewhere else on the internet, but can't remember where. I stopped thinking about this issue about three days after I got my phone.
I've found a pretty simply solution to this issue. Get yourself some of the glue that's included in the Dome Glass screen protectors. I know they sell similar stuff on amazon, it's UV glue or something, I'd make sure ppl talk about using it to glue on smartphone screens. Since the stuff has a really low surface tension, it sucks itself into any tiny crevices, which include the tiny concave space between the frame and the screen. This stuff blocks the light from leaking, and it's just more glue, which they used to glue the screen on in the first place.
You can use the UV light on it to cure it, or just leave it. since it's such a small amount exposed to the air it it will dry on it's own. The thing I used to hold the glue was super stuck to something the next day and I didn't use the UV light on that, so the stuff does air dry.
I noticed this when I put on my dome glass screen protector and the part where the glue spilled over had no light leaking anymore.
I've found a pretty simply solution to this issue. Get yourself some of the glue that's included in the Dome Glass screen protectors. I know they sell similar stuff on amazon, it's UV glue or something, I'd make sure ppl talk about using it to glue on smartphone screens. dab on tiny bits of the glue, and since the stuff has a really low surface tension, it sucks itself into any tiny crevices, which include the tiny concave space between the frame and the screen. This stuff blocks the light from leaking, and it's just more glue, which they used to glue the screen on in the first place.
You can use the UV light on it to cure it, or just leave it. since it's such a small amount exposed to the air it it will dry on it's own. the thing I used to hold the glue was super stuck to something the next day and I didn't use the UV light on that, so the stuff does air dry.
I noticed this when I put on my done glass screen protector and the part where the glue leaked had no light leak anymore.