Database Develop

My Diamond and the manufacture tolerance

Hi there,
I just want to ask a question. Hope somebody can help. I´ve got huge problems with my Diamond. I got it 4 weeks ago an tested a little bit. My Diamond has got a little gap between the Display and the Softkeys below the Display. I think it is about 0.5mm.
I´m not happy with this gap so I have sent my Diamond to the german repair and waranty service in Karlstein. My hope was, that they can dismount the display an rearange it, so that this little gap disapears. So far.
Yesterday I´ve got my Diamond back. Unrepaired. The waranty service says, that the gap is in between the tolerance of the manufacture.
I´m not happy with this, because you can see the backlight behind the softkeys in this gap. I´ve read in the wiki, that the display mounting tolerances are less than 0.3mm so my problem has to be outside the factory tolerance.
My question now. What can I do? What would you do? I´ve paid around 500 Euro for my Diamond. To much to have this gap between display and Softkeys.
Can anybody help?
Thanks and sorry for my bad english

Update ROM
Sorry sorry just a joke.
No I have no idea what you can do.

Most (if not all?) Diamonds seem to have this, and light is visible in between the screen an the top of the home key. I believe this is not so much due to the gap, but rather to what is below it in terms of components.
The best thing you can do is learn to live with it...

Diplomate said:
Most (if not all?) Diamonds seem to have this, and light is visible in between the screen an the top of the home key. I believe this is not so much due to the gap, but rather to what is below it in terms of components.
The best thing you can do is learn to live with it...
Click to expand...
Click to collapse
I don't have any gap between those parts and no lights visible either. I really don't believe you should accept it. Of course, there wil always be some small tolerances here and there but light coming out of gaps in the phone is ridiculous.
I would try again if i was in your shoes and make quite a fuzz in that shop.

watch out! i've heard that a large number of diamond owners disappeared in an another parallel universe after falling into the gap!
there, all ppl communicate only by iPhone that was the only way of communication and entertainment approved by the government.
0.5 mm!!
now serious (it is hard for me but not impossible): you can apply yr screen protector (hope you use protection) 0.5 mm lower and cover the gap.
the only thing that bother me with the gap (yes, i have it also but in the upper part) is that dust and dirt is piling and i have to clean it using a wood toothpick.

I have almost no gaps at all, I can only see a dim glow between the screen and lower touch/button panel when the buttons are illuminated, I can't see any light at all in there from the screen backlight. If your screen protector were placed over a gap it will collect dust and dirt on the exposed sticky edge which will soon become noticeable. I think you should make more of a fuss to whomever your supplier was.

the only thing that bother me with the gap (yes, i have it also but in the upper part) is that dust and dirt is piling and i have to clean it using a wood toothpick.
Click to expand...
Click to collapse
You are so right KukurikU. I think I could live with this gap. But the thing with dust an dirt in this gap makes me angry. I can live with certain lacks. But due to the gap below the display it doesn´t fit perfectly into the outside cover. So I have another but smaller gap at the right side. I can make a Pullover out of the dust inside these gap in a few weeks.
I think I will give it a try and send it to Karlstein again. Will see what they say the second time. And in the manufature pdf is written, that a Diamond with gaps more than 0.3mm have to be corrected.

I think you should make more of a fuss to whomever your supplier was.
Click to expand...
Click to collapse
In germay you have only a chance in the first two weeks. Now it is week five. My fault.
But the company in Karlstein ( I don´t want to write the name) is the official waranty and repair company for HTC in germany. There is no other chance to get any warranty repairs. Angry thing. But I think I will write an article for a german magazine. I can´t understand why they say it is a tolerance. 0.1mm 0.2mm and perhaps 0.3mm are tolerances. But 0.5 mm not. That is written in the official documents. So why don´t they repair my Diamond?

How does one measure gaps in dimensions around .5mm?

KukurikU said:
watch out! i've heard that a large number of diamond owners disappeared in an another parallel universe after falling into the gap!
there, all ppl communicate only by iPhone that was the only way of communication and entertainment approved by the government.
0.5 mm!!
now serious (it is hard for me but not impossible): you can apply yr screen protector (hope you use protection) 0.5 mm lower and cover the gap.
the only thing that bother me with the gap (yes, i have it also but in the upper part) is that dust and dirt is piling and i have to clean it using a wood toothpick.
Click to expand...
Click to collapse
Sounds good in theory- must admit I did try it in practice on a mate's Diamond with the gap- luckily I don't have the gap myself (hence my eternal immunity to the world of abducted Diamond owners reduced to using iCraps). Point is- I thought I would also lower the screen protector a bit on me mate's Diamond to cover the gap but then I feared it would cover the 3G camera and make all video calls look hideous...
PS. KukurikU: Had to remove one of your smilies (and the second one I wanted to use) because that crossed the limit of 4 for the post... I blame the iPhone for that limitation.

mkhattab said:
PS. KukurikU: Had to remove one of your smilies (and the second one I wanted to use) because that crossed the limit of 4 for the post... I blame the iPhone for that limitation.
Click to expand...
Click to collapse
and that's the reason or friendship is over!! (please don't remove this one...)

I almost sent my Diamond back due to this, but after seeing some vids on You Tube decided it's obviously not unusual.
It's pretty annoying, but will I care in a few months? Probably not. There's always Orange insurance if it causes any problems!

KukurikU said:
and that's the reason or friendship is over!! (please don't remove this one...)
Click to expand...
Click to collapse
Going completely off-topic here and just for the sake of friendship- I hereby give you your smiley back plus another one on top as a gift

Diamond build quality *re-visited*

I know there is already a post on this, but it applied mostly to grey market diamonds. I would like to hear from some people who have recently bought official HTC diamonds from their service providers.
My phone's screen is perfect. No yellow tints and no lines/rainbowing. However, the top and bottom panels are not flush with one another meaning that at a certain angle, the backlight bleads out a little on the left side where the panels meet. In addition, the top panel does not align with the rim of the phone properly so that there is a thin gap - this is quite annoying as the gap appears to have already accumilated dust/lint.
My phone is from Orange and I received it a few days ago. I can't say that these 'issues' bother me too much, but I would like to hear how common they are and whether they might pose problems etc. If this is a rarity and I have been unlucky I may consider swapping it for another Diamond.
Thanks,
S.

*bump*
Why the silence guys? :-(
Share your thoughts please. I lead a pretty hectic life so build is v. important for me, so your opinions/perspectives would really help.

Only thing I have noticed on mine is that the printed ring around the wheely thingy is not central.
Seriously, I think it's fine.

My Diamond is perfect. Came from my provider here in Finland, and no issues with build quality at all.

Probably not silence, more likely most have no issues!
Certainly none with mine.

I have a TMobile MDA Vario IV Compact and have no hardware build quality issues (don't get me started on the default software branding ! YUCK !)

Fair enough. The question is, do I swap this diamond which works flawlessly and has a great screen, for another which in all probability will not, for the sake of cosmetic perfection?
I'm thinking NO.

Grey market ?!
My HTC is 100% official but I bought it directly from a high street dealer rather than from my GSM provider.
I usually do that for two reasons - Firstly it's quicker when you want to get hold of new trendy phones Secondly I don't have to bother with simlocking and operator limitations
....and the rebate is often better.
Please don't think that only operator branded copies are genuine.
BTW - You should keep your handset if you're happy with it

FH1 said:
Only thing I have noticed on mine is that the printed ring around the wheely thingy is not central.
Seriously, I think it's fine.
Click to expand...
Click to collapse
i have the same problem .. .. well it isnt really a problem at all ... and i have a dead pixel .. but just 1 pixel in a 640x480 screen is not noticeable at all

perfect diamond here. got it from provider first day it came.

got mine today on t-mobile uk. its perfect!

Had mine since it was launched on Orange and the only problem I have is one dead pixel which is stuck on blue. It's almost impossible to see without really looking for it though so doesn't really bother me.

same here.. bought it from vodafone. not a single *build* flaw

So no-one can see any amount of white light leakage through a tiny gap where the two panels meet then? I must have an extremely rare phone! lol.

I have a slight gap with light leakage, doesn't bother me as you can't really tell with the top and bottom screen protector on and lined up peroperly.
I don't think its very rare as I've seen a few video's with the same problem. I read someone on here had the same issue and tried returning it but was apparently told it was within HTC's build tolerance.

When you say screen protector, do you mean a third-party one you have bought yourself?
Interesting re HTC build tolerance. Hmm...

I use a martin fields protector which comes with the screen protector and a protector for the bottom button bit.

kien said:
I have a slight gap with light leakage, doesn't bother me as you can't really tell with the top and bottom screen protector on and lined up peroperly.
I don't think its very rare as I've seen a few video's with the same problem. I read someone on here had the same issue and tried returning it but was apparently told it was within HTC's build tolerance.
Click to expand...
Click to collapse
I have this "gap" as well, but it is miniscual and I'm sure its on most of the devices....you just have to look real Hard.

My gf's Diamond is almost perfect. I just noticed the stylus to be slightly misplaced... But she didn't even noticed it, so it's not a big deal.

Mine looks perfect, but I have a little backlight leakage on the bottom of my screen. Means a yellow/white spot on the bottom of my screen.

Broken Diamond display, or what?

Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg

i haven't got that problem, and that doesn't look good at all for you

jewhaen said:
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
Click to expand...
Click to collapse
That just looks like moisture between the screen protector and the screen itself.

Odd that it's in a perfect rectangle. I've seen this before on a mates LG Viewty (Horrible phone!), but he never followed it up so I don't know what the cause was. It did have a touch screen, but no protector. Perhaps its moisture actually in the screen or a manufacturing fault?
Good luck.

Oh my - I had rectangle on the screen today when I removed the protective front later (brand new phone).
Though It's no longer showing I'm scared its going to become more apparent and eventually become like this.
What is going on with QA and HTC?
There was another exact case like this that I saw this week. Can't really remmeber but do a search and you will find it.

I have the same thing on my Touch Pro, and another user has had the same problem on his (her?) Diamond:
http://forum.xda-developers.com/showthread.php?t=428262
Unfortunately it isn't moisture below the screen protector, but that the touch resistive layer was subject to heavy pressure (eg: being squeezed in the pocket). It shouldn't affect anything in the short term, but in the long run the touch screen might become erratic or imprecise, so you should keep an eye on it.
The store I bought my TPro from doesn't accept returns/exchanges, and so far HTC hasn't replied to my support ticket. Unfortunately I think some of us are going to be left out in the cold. Personally I'm tempted to buy a replacement touch layer and replace it myself, but of course that would void the warranty (even though it doesn't seem to be doing me any good).
If this becomes widespread, there could be a chance for a class action lawsuit (hopefully HTC will wise up and help us out before it comes to that).

Ouch >.<, feeling sad (but somewhat a bit of relief) that some others has the same problem.
Yes, the rectangular shape is very, very odd - since that makes me think that just pressure can create this mess. It feels more like a manufacturing fault.. But, as for fhsieh, HTC hasn't respond to my support ticket.
Wondering if I should call them to get a direct answer.. Hm.

I've suffered this
But in a Touch Cruise I own before. I thought, as said, that this regular shape can only came from a pressure problem.
Loosing my warranty (due to the long time to be repaired here in Spain), I opened it, confirming that was not a problem with moisture (at least in my case). Also I saw the resistive layer poorly sticked to the body, with zones unglued, causing the layer to raise, specially in the bottom edges. This bothered me a lot, because I ended with lot of dirt between the layer and the screen itself, unable to clean.
Maybe that was the problem. If the layer is not correctly assembled it gets an irregular surface (as lightly squeeshed) , yielding this. But, functionally speaking, the screen was performing well, as it should be.
Hope this helps.

It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..

Immanuel01 said:
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
Click to expand...
Click to collapse
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-

jewhaen said:
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
Click to expand...
Click to collapse
Yes, it's due to the prefect pressure of the screen, exactly in the center..if you try to press a corner for example near to Start button (with screen off) you should see the spot follow your finger's pressure. So there is a small drop between LCD and screen..(for me)

I had same problem in polaris. Send it for warranty as this is manufacturing fault. Why keep ****??? its htc s fault!?!

Well I thought i was the only one who had this problem till I came across this thread.... it's quite weird it's in a perfect rectangular shape anyone tried removing the protective screen and checkin whether it is the display... but one thing you hve to notice once the display is on we can't see tht on the screen only against a black background can you notice it....

It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....

angler said:
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
Click to expand...
Click to collapse
I tried removing the screen protector and the rectangular shape is still there then I put it in front of an A/C cooler unit and it went away!!!! then after awhile it returned back and the place I live is very hot and humid so I guess it's weather which plays a role....

Does your Diamond feature Newton's rings?

I am currently really interested in a Diamond, however the thread Oily liquid underneath screen - from nowhere kinda make me reconsidering it. Because of that I contacted HTC and received a surprisingly quick reply, stating that nearly every device sent in had a physical damage
Dear Sir, I can confirm that this fault is normally caused by physical damage to the device. Nearly every single device we have repaired with this fault has had some form of physical damage that has led to the fault. Of course the few that haven't were repaired under warranty. I quote directly from our repair centre: This issue is caused by air/liquid entering the LCD layer, and is nearly always OOW (Out Of Warranty) as it can only be caused by excess pressure on the screen. As long as you look after the device, and take care of it, this issue is unlikely to affect you. We have numerous Touch Dimonds here in our support centre, around 3 or 4 for each language we support, and not one of them have displayed this issue.
Click to expand...
Click to collapse
Today I took a look at some models on display in several stores and except for one all showed the same effect described in this thread. However I have to admit that this might not be the perfect example for a comparison as those poor phones probably not get treated extremely well in stores.
So I hope to find out with this poll how many people really have got this issue, respectively how many of them can explain it with too much pressure.
Thanks everyone.

I had exactly the same problem. Just went back to T-Mobile Netherlands, and they admitted directly that this is a common issue. They repaired it under warranty conditions at no fee at all. They just replaced the entire screen and luckily I've never faced the problem again.
Also, when the oilish liquid was there, the screen alignment was always a little outlined, and when you tap the slylus on that spot you can hear a strange hard "click".

Thanks to all voters, so far all voted to have no problems, except for one, I suppose peponline.
More opinions/votes appreciated.

I've got it on my 7 month old diamond - screen works ok, but tapping it isn't soft like it used to be. Not a bad enough problem to send it back and be without a phone for a couple of weeks, or risk being charged for!

Thanks for your post Alpsp, did it happen for no reason or did you do touch the screen once too hard?
Those who voted the third option, are you definitely sure it couldnt have come from too much pressure - maybe unnoticed in the pockets?

More comments/votes appreciated.

Hi Lutent, I can honestly say I don't believe I've put any abnormal amount of pressure on the screen - I'm pretty careful with the phone, it doesn't have a single scratch on it yet.
What is strange though, is that I've just tried to take a photo of the liquid for you, but it has completely disapppeared!
The only reason I can think of for this is that it hasn't been in my pocket all morning so will be cooler than usual. Also it doesn't show up so much in daylight - I'll have a look later tonight and see if I can photograph it

Hi all
I have the same issue. mine covers 50 % of the screen.
Whats funny is that its exactly right smack in the middle of the screen
its like a zoom box of the screen.
It appeared suddenly and all my touch screen alignments runs as well.
didnt have time to send for warranty until recently.
have sent it in now currently waiting for repairs to complete.
so far no news about if its OOW

smudge
Had this problem for some short time, the touchscreen has become hard to handle, as it's not very precise in the area of the "liquid spot", covering 1/9 of the center of the screen. Have no clue of where it came from.
Just sent an mail to the store, demanding replacement refering to this as a common problem after doing some reseach at different forums online.
Waiting for reply. Will notify the results.

Same problem with my HTC Fuze. It looked perfect. Never dropped. Made call. Looked good. Pulled it out 5 minutes later...the square was there. (I had just flown from Atlanta to LAX...I wonder if atmosphere had anything to do with it???)
Definitly a defect in design.
PS...The letter they sent is BS. It's not the LCD but the touchscreen. The touchscreen is touching the LCD...in my case anyway.
You will probably also notice a slight curvature of the touchscreen down toward the LCD if you look closely.
The reason they don't want to repair them is because this is the most time consuming repair. The phone has to be completely disassembled to attach the cable.

I am really pissed. i had liquid under the display just two days after I bought it.
I am super careful with all my electronic devices and not once did I have to send in any device to get it repaired.
the D2 was also always in the leather pouch.
For some reason, initially the oily liquid disappeared and I could keep on using it, however not it is there permanently and when I called the warranty place, they said that most likely I will have to pay for the repair as displays are not covered by warranty.
I am really pissed and would recommend buying a different phone. Sooner or late I bet everyone will have this problem. It happened to me after just two days, I can not imagine it to last 2 years or so...

Sigh... same issue here. I just bought a TP from a good friend of mine who is exceptionally carefull with his phones and I've just noticed a big part of the screen (1/4) being full with the Newton Rings.

oil stain under touch screen

heey fellow forum readers,
i hace got a oil stain under my screen
can somone tell me what it can be?
thnxs fore the info

Hello my friend.
Well actually that is very bad news. If you are inside the guarantee go to your dealer because this is a hardware and manufacture problem. Its a common problem on the latest hi res touch screens for htc.
I have the HTC touch diamond and i have the "Oily square of death" which is a like a rectangle just in the middle of the screen which looks like oil. My be your screen has become less responsive, some are reporting that with the time the screen goes completly useless and does not work at all.
There is no way you can fix it by yourself. I know its hard to know, still is a common problem So sad my friend.
Regards-

Bad situation. Sorry to hear that.
I dropped my TD2 to the ground today and i was very scared. I hope its okay.

this is caused by too much pressure on the screen by for example carrying the phone in your pocket and sitting down. i had the same problem and abviously the screen lowered itself into the phonecase. have a look on the phone sidewards and i think you will notice the same. i had luck and had an guarantee exchange. but normaly htc does not cover screen problems! take care with that phone.. even the manual says.. dont carry it in the pocket and sit down.. which is quite ridicolous for a mobile phone isnt it?

I had a dust particle under the touch screen (between the touch screen and display).
I've took the phone to my designated service (which was not an original HTC service) and they've cleaned it up. Now it's ok.
Maybe you should do the same.

thnxs
thnxs fore the reactions
i have contacted my phoneshop
the said it is a commen problem and it wil be cofferd
thnxs fore al the tips and help

Hmmm... I have the smae on my T-Mo Compact V.. wonder if they will cover it?

POSSIBLE SOLUTION!!!!
I fixed the very problem you guys are having with duct tape. Yes duct tape. The problem is not that the layers are separated, but that they are stuck together. So basically, your phone is acting as if it's continually being pressed, I put duct tape on the screen and gently removed it. I had to do this about twenty times, but eventually it separated the layers and the phone works like new. I know it sounds crazy, but it worked. I am aware of one other person who has had success with this method. I saw him post it on another forum. I believe this method will work for many of you so please try it and please be patient. As I said, it took several adhesions and removals before it worked.

momojopoe said:
POSSIBLE SOLUTION!!!!
I fixed the very problem you guys are having with duct tape. Yes duct tape. The problem is not that the layers are separated, but that they are stuck together. So basically, your phone is acting as if it's continually being pressed, I put duct tape on the screen and gently removed it. I had to do this about twenty times, but eventually it separated the layers and the phone works like new. I know it sounds crazy, but it worked. I am aware of one other person who has had success with this method. I saw him post it on another forum. I believe this method will work for many of you so please try it and please be patient. As I said, it took several adhesions and removals before it worked.
Click to expand...
Click to collapse
hehe nice...
if you cannot fix it with ducktape it is because You are not using much of it!

ducktape - a mans best friend!
reminds me of a time when we hooked up a projector with ductape during a conference
tape everywhere!

Tape works!!!
LOL
Last week I bought an Diamond 2 because the digitizer of my Cruise stoped responding. I tried the tape thing and... my cruise is working as a charme again.

Were there is duct tape there is hope

Wtf???Who came up with this????F***** awsome!!!The screen finally responded but seeing using a direct light there's still a square...Replacing a digitizer should sholve the problem,huh?

It hapend for me to this morning but the screen was still responsive.
Then I did the quick tape reperation and now whola rings are gone

hi
i think this tape sollution should be a sticky

had a go at the duct tape as a bit of a last ditch attempt.
still no luck, the oil stain disappeared however the screen remained mostly unresponsive.
a bit of screen mashing will press certain things in certain places, but not where the initial pressure was applied.
might keep trying it later.
word of warning though, careful if the sticky tape is strong, my digitiser started separating a little. i've resigned myself to a new one anyway so it wasnt much of a loss for me if ive made it worse.
just an fyi

Hi ,
anyone found a detailed guide on how to change the digitizer?

Tilt 2 Screen doing this.
OMG My Tilt 2 has the huge oil stain square thing now. Never had this before. First time I had it in my pants pocket ever without its case... 1 time. ATT says that I damaged the screen. By having it in my POCKET? WTF. This sucks. Ill try the Duct Tape thing. I hope that works.

IMO you can't expect a digitizer to withstand constant, direct pressure such as that inside of a tight jeans pocket. After all, it's just a few sheets of plastic with tiny gaps in between.
The digitizers employed on the TD2 and some other, newer models seem to be particularly sensitive, but nonetheless this is a common hazard with ANY resistive touchscreen. The plastic in a resistive touchscreen has to be soft and bendable, and because of that it is also susceptible to warping.
Capacitive touchscreens can be fitted with tough screen surfaces thanks to the relevant touchscreen components sitting behind the display panel and not in front of it.
I've used a hardcase with screen cover for the past six months since I bought my TD2. It makes the screen somewhat inaccessible on-the-go, so it's not the most practical solution. Still, it's the only way to truly protect the screen from pressure.
http://www.pdair.com/catalog/product_info.php?cPath=10100000_900000_11000630&products_id=17582

sorry to dig out this post...
I have the same problem, I am planning to send it back to HTC. Do you think there is a risk they don't take it within the guarantee (sorry for my bad english) as I installed hard SPL and a cooked rom ? Maybe should I reinstall official HTC rom...
thank you for your advise