So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Oh, my, I wouldn't replace it for that. Now, I think you COULD, technically, because yes there's always the chance that it will get worse. But if it does, you can deal with it as a warranty issue then.
If my first unit had only had the small amount of screen separation and not a dead pixel RIGHT in the worse spot, I would have kept it in a heartbeat. The second replacement I received has more separation, and also a screen with a horrible color temp--whites are a dingy yellow, quite ugly. The worst thing is, Google is telling some folks (me included) that we MUST return the original unit rather than deciding to keep it and returning the replacement.
Hell, if they'd let me, I would have kept my original, dead pixel and all, rather than take a chance on getting a third one with other problems (including the yellow tint, which I simply hate on tablets). Instead, I had to process another replacement which will hopefully get here tomorrow and be in good shape. Fingers crossed.
So, in short: if all that's wrong with yours is a tiny amount of screen separation, then for your own sanity I strongly recommend that you keep it and not worry about it. Stick it in a case and you'll forget about it quickly enough.
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Click to expand...
Click to collapse
My first one was not significant, but with use it became very pronounced. The first replacement arrived with a fairly pronounced 'hump' on the left side of the screen. I don't think anyone is 100% sure what the cause is, but there are likely two reasons: the screws and the adhesive.
If the separation gets worse with significant use (i.e. heat), then it's probably an adhesion problem. If there's separation, but it appears to not get worse, maybe that's purely due to the screws? I don't know, just guessing.
As yours hasn't become worse with a week's moderate to heavy use, it seems unlikely it might suddenly change. However, if you're like me, the anxiety of not knowing will drive you up the wall.
So far, Google seems contend to keep sending replacements until I'm happy - my third device (AKA second replacement) should arrive this week. However, I don't like asking for replacements, I find it to also induce anxiety, so I'm really hoping the new N7 is going to be perfect.
My 4th and 5th Nexus both have exactly the same separation you describe and I've just put them both in a tight case a bought from amazon and not looked back.
Sent from my Nexus 7 using xda app-developers app
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Click to expand...
Click to collapse
Mine came last Friday (7/27) and is exactly like what you describe. I’m not going to do anything about it unless it gets worse.
Valkyrie77 said:
Mine came last Friday (7/27) and is exactly like what you describe. I’m not going to do anything about it unless it gets worse.
Click to expand...
Click to collapse
Beware though unless you bought through the play store you may need to deal with Asus for the warranty claim.
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Click to expand...
Click to collapse
Mine had a very slight raise on the left, I still did the whole "washer" trick which initially improved it, but I'm not sure if it was even worth it.
The other thing to check for is "flicker" - on auto brightness (particularly in a low light situation), open up Maps, and see if you see any slight flickering. I have this issue, but turning off auto brightness and setting it to about 30% seems to alleviate the issue.
Otherwise, my device is working extremely well - I wouldn't want to RMA for these very slight issues because I couldn't guarantee I wouldn't get something worse.
plambda said:
The other thing to check for is "flicker" - on auto brightness (particularly in a low light situation), open up Maps, and see if you see any slight flickering. I have this issue, but turning off auto brightness and setting it to about 30% seems to alleviate the issue.
Click to expand...
Click to collapse
This whole "flicker in Maps" thing fascinates me, because I swear I've had it on every Tegra 3 tablet I've tried (Transformer Prime, Excite 10, Excite 7.7, Nexus 7). The absolute worse was the Transformer Prime, and it wasn't limited to lower brightness levels.
That really leads me to believe that it's something inherent in the Tegra 3.
wynand32 said:
This whole "flicker in Maps" thing fascinates me, because I swear I've had it on every Tegra 3 tablet I've tried (Transformer Prime, Excite 10, Excite 7.7, Nexus 7). The absolute worse was the Transformer Prime, and it wasn't limited to lower brightness levels.
That really leads me to believe that it's something inherent in the Tegra 3.
Click to expand...
Click to collapse
I've heard this from several people now - although there are others reporting they don't have this issue at all with the N7, which is why plenty of people are sending theirs back for replacements. I would have to see a steady stream of "sent mine back, new one has no flicker issue at all" to consider doing an RMA for the problem. Because for me it just isn't that much of an issue, really.
I just returned a 16gb back to Staples and ordered one from Google Play. The screen was very dark and dingy. Whites were yellowish. The colors looked very washed out compared to my other Android tablets.
I didn't have any separation that I could find though. The silver ring was slightly raised all around the unit and my screen protector fit right inside there to make it flush. I just ordered a new one through Play store, so I'm hoping I don't go from bad to worse.
Related
I just want to let the community know that I ordered 2 nexus 7's last Wed. and got them today. BOth have 0 screen problems (Raising or washed out colors).. Perhaps they fixed the issue. I decided to order from google because the 2 I bought from Walmart had screen raising problems.
cdejesus1119 said:
I just want to let the community know that I ordered 2 nexus 7's last Wed. and got them today. BOth have 0 screen problems (Raising or washed out colors).. Perhaps they fixed the issue. I decided to order from google because the 2 I bought from Walmart had screen raising problems.
Click to expand...
Click to collapse
Lucky... I've had FIVE N7s so far and they've all some type of defect. Some had dead pixels and screen flicker, and others had a raised screen.
Quick Question though:
Did they come with 4.1.1 pre installed?
Nxxx said:
Lucky... I've had FIVE N7s so far and they've all some type of defect. Some had dead pixels and screen flicker, and others had a raised screen.
Quick Question though:
Did they come with 4.1.1 pre installed?
Click to expand...
Click to collapse
no.. just 4.1...
I just received my replacement N7 today and it's perfect. The first one I got last week in the mail had a creaky screen; the beginning of screen lift. I called Google and they sent another one out and this one has no issues. Unlocked, rooted, and loving it!
Sent from my Nexus 7 using Tapatalk 2
What's the CSSN/SSN?
Are they C70K builds?
kenyee said:
What's the CSSN/SSN?
Are they C70K builds?
Click to expand...
Click to collapse
Mine's a C60K build, no defects.
I'm still skeptical on the no washed out claim. Seems like they all have this. Some people just don't notice it.
Ravynmagi said:
I'm still skeptical on the no washed out claim. Seems like they all have this. Some people just don't notice it.
Click to expand...
Click to collapse
No some are definitely worse than others. I've had one that was washed out with less saturation and now my current one which is fine...
First C6 I had screen had no lift was perfect but had battery defect (kept dying at 20% even after calibration and other troubleshoooting), C7 now has screen lift and gonna try and exchange it out again.
Both did the oversaturation/washed out thing after watching netflix or a video
**EDIT just got back with the replacement another C7 was good out of the box, no lift but after using now I got either a stuck/dead pixel upper right of my screen got the stuck pixel fixer running but I think its toast. 3 for 3 with issues now
*edit 2 exchanged it out today there were no more in stock so just took the credit back
just4747 said:
No some are definitely worse than others. I've had one that was washed out with less saturation and now my current one which is fine...
Click to expand...
Click to collapse
I agree with that. I've seen some pictures of really badly washed out ones. But I think there is still some minor washed out look to all of them.
Well maybe I am lucky than, I got mine on WalMart and there is no screen lift, no dead pixels and color is perfect.
Ravynmagi said:
I agree with that. I've seen some pictures of really badly washed out ones. But I think there is still some minor washed out look to all of them.
Click to expand...
Click to collapse
Honestly, there's so much variability in screens that nothing surprises me. I've gone through four N7's so far, screens have been:
1. Very nice colors, relatively neutral whites, color temps just about right (not too hot, not too cold, just like Goldilocks). Returned because of dead pixel and screen lifting. Wish I hadn't, though; I could have lived with the dead pixel and minimal screen lift for a much better screen.
2. Extremely yellow tint, very unpleasant whites, colors also off; can't decide if it's color temp too warm (which I usually associate with a reddish tint) or something else. Couldn't get past the screen on this one, so returned it for this reason alone.
3. Somewhere in between #1 and #2 in yellow tint and colors. Not terrible, not great. Unfortunately, speaker was WAY too low, almost unusable even at max volume. Also the only one with actual mushiness and creaking on the left side. Returned that one too.
4. A little more yellow than #3, a little less than #2. But three dead pixels, and speaker distorted starting at 75% volume.
#1-#3 were from Google Play, and I had two sitting side by side throughout so I could compare them. #4 is from Staples.
So, yes, who knows what some people are experiencing when it comes to the screen. I can definitely imagine some people having less saturated colors and such, because I saw difference on four different units.
cdejesus1119 said:
I just want to let the community know that I ordered 2 nexus 7's last Wed. and got them today. BOth have 0 screen problems (Raising or washed out colors).. Perhaps they fixed the issue. I decided to order from google because the 2 I bought from Walmart had screen raising problems.
Click to expand...
Click to collapse
I hope mine is ok.. it's coming from Google tomorrow .. fingers crossed!
r_tait said:
Where did you purchase them from?
Click to expand...
Click to collapse
He says Google in the post you quoted...
Guitarboarder28 said:
He says Google in the post you quoted...
Click to expand...
Click to collapse
Haha yeah just noticed that and edited my post
Well got mine today and the left side of the screen is separating pretty bad. Just got off the phone with them for a replacement.. ah well..number 2 on the way.
Are you having problems where a hard tap on different parts around the bezel results in the screen glitching? I am not putting much pressure on the bottom left corner (side with screen lift) and the screen starts warping.
im sending back 2 nexus today because of issues were the touch screen stops responding after a few mins of use. is this a common issue? makes playing a game or any use more than 5 mins pointless.
I think whether your Nexus is flawless or not depends on whether you're noticing the faults. If the faults aren't noticeable to you then that's as good as them not being there but I believe they are still there.
I'm on my 5th Nexus and it has 9 hot pixels. They're tiny, so you wouldn't notice them if you weren't keen-eyed but they're there. Most people probably would not notice them. That's 3 out of 5 so far with pixel problems.
All units I've had so far have had a problem on the left side of the device. Either the back cover doesn't sit quite right in the middle left area, or the screen is lifting. I don't think it's possible to have neither of these issues because of the way the thing is built. Have a real good look down the left side, is the rim slightly warped inwards anywhere? Is the back cover sitting with a tiny gap between it and the rim anywhere? Does the back cover stick out by a hair's width from the rim anywhere? Is the screen lifting ever so slightly anywhere? I bet at least one of these is true. Again, you may not notice minor screen lift or the back cover sitting with a slight gap but the fault is still there. It's just designed badly and if you don't have a screen lift issue, I'm sure you will eventually.
Every unit I've owned has had backlight bleed. Some obvious, some less so.
I think LCD problems such as backlight bleed and hot or dead pixels are widespread. I think the screen lift/left side design problem involves every single unit.
These are just faults that are minor and to be honest, may not bother or even be visible to most users. But they do mean the level of QC is far far lower than most other manufacturers. People make the argument that the Nexus is cheap, so "what do you expect?", but this is beside the point.
I will never buy another Asus product, ever.
Shame you're so unlucky. Honestly, I'm mind-numbingly picky about my gear but my GN7 has none of the faults you list.
The fact is, the overwhelming majority of happy users will not post one single review stating as such. People with problems complain. Only complaints get heard.
Over the years I've had loads of Asus tech; every last thing is/was top notch.
I do hope you have better luck with future purchases
Sent from my Nexus 7 using xda premium
Hi
oona rezo said:
Shame you're so unlucky. Honestly, I'm mind-numbingly picky about my gear but my GN7 has none of the faults you list.
The fact is, the overwhelming majority of happy users will not post one single review stating as such. People with problems complain. Only complaints get heard.
Over the years I've had loads of Asus tech; every last thing is/was top notch.
I do hope you have better luck with future purchases
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Completely happy here as well, no problems.
There seems to be too many people wanting absolute perfection out of a mass produced cheap as chips device, and they do all they can to find the tiniest of flaws.
Dead pixels are obvious, so you would notice them immediately and quite entitled to take it back, however I'm wondering if what the OP is seeing are tiny tiny flaws in the filters which are only visible when viewing a black screen on maximum brightness in the dark. All LCDs will show something like this if you look hard enough. You couldn't use it like this without burning your eyes out so in everyday use, it simply isn't noticable and isn't a flaw, it is just a limitation of the technology. Same goes for back light bleed, all LCD panels have it to some extend, and looking for it in the dark at maximum brightness is sure to find it, but again would you use the tablet at such settings.
News alert: We do not have perfect display technologies yet, they all have flaws or cons, especially if you look for them. I paid £1500 for a 15" LCD panel not that long ago, that had more flaws anyone is complaining about now but had advantages over and above CRT at the time you just accepted them as part of the technology and enjoy the advantages.
I read all the same complaints about my HTC One X and almost didn't buy it, but so glad I did and zero problems. I came in here and read about all the issues with the Nexus 7 and almost didn't buy it, but remembered reading all the doom and gloom and about the One X, so bought it and absolutely love it.
Yes devices will have real faults or problems, and complain and get it exchanged by all means, I would, but around XDA they seem to go further than broken devices into complaints about microns of differences. Who cares about a hairs width if the device is working perfectly! Every forum in XDA is the same.
Regards
Phil
My first is good enough for me after numerous stress tests. Sorry for you.
Btw, I'm not that picky about it anyway.
I think that also one of the problems is just human - that we hold these devices rather than set them down - and thus our fingers are always sensing microns of differences as we shift our fingers around. 3/1000ths edge or mating error in my laptop (as I type on my actual lap) is nothing - on my tablet a constant reminder this is a cheap device!
I do think pixels could easily be checked in process, and weighted for defect before shipping. Any in constant view - like center 80% - are unacceptable. Perimeter edge pixels not so much...
It's your bad luck, I'm sorry to say.
I'm on unit 3 which has zero screen-lift, zero dead pixels, zero problematic light bleed (eg no flare that affects visible colour density), zero problems with back cover seating. Which is also my good luck.
I've said before on this forum, there are clearly WAY too many QA issues on these tablets, and I have been advising friends and family to stay clear of them until the issues are sorted, but this does not mean that ALL units are defective - as a read around the various threads here will reveal.
Ive got 2 C80 versions. They are flawless. I also know one at work who is very happy, and he owns apple devices including iCrap!
You can believe whatever you want. Doesn't make you right.....just like I don't believe you have had 5 defective units. That's my prerogative. Doesn't make me right, either.
And nobody really cares what you buy!!!!!
If you can't be happy after 5 units you need to buy something else.I would never keep buying the same thing after the second was not up to par with my expectations.
Anyone having trouble after having the first one replaced is just a glutton for punishment or looking something to whine about. They make ipads every day.:laugh:
I'm now on my fourth Nexus, had two C60 or C70 that had screen lift and stuck pixels along with some backlight bleed. Picked up a C80K which had a small amount of screen lift and really bad backlight bleed along the bottom of the screen, which was really irritating when watching a video in low light. Took that back for another C80K which has a very small screen lift and a faint backlight bleed, I don't know whether I'm just being picky or not but so far I'm OK with this one.
Got one and that had a washed out screen and image retention. Ridiculous how they can have so many devices out there with flaws.
Screen lift on left side as well.Have insurance with whom I bought it at. Waiting for a few months to see if these issues get worked out before I go and exchange it. Not that big of a deal to me, but it is there none the less.
Just fix the damn thing yourself and enjoy it.
My first one was flawless until I killed it screwing with the bootloader. Second one had screen lift that I fixed using washers. The official Asus fix is leaving the screws out. I'm pretty sure I'd rather spend 30seconds doing that myself then deal with your nonsense aggregation.
Yes there is a design flaw with the screen. Most will have this. Going through 9 is retarded. You should just stop your wasting everyone's time (Your and Asus).
Sent from my Nexus 7 using xda premium
My first one I got had no problems. As for my second one... Oh wait there wasn't a second one I'm still using the first one over a month later
Sent from my locked down carrier phone piece of crap HTC Vivid using Tapatalk 2
I agree with the op. I've gone through several. All of which with the same screen lift. However I plan to fix it myself rather than complain about a product. Nothing beats this tablet in its price range and form factor. So I'm just gunna deal with what I got.
Sent From My Toro+ via White Tapatalk
My first one had screen lift, did an RMA to Google, second unit perfect no problems.
I cant speak for people reporting sending 20 plus units back to google and still having issues. But I do believe the people buying from retail locations seeing a screen lift and returning it again and expecting not to see screen lift, when most likely it was being swapped from the same shipment their defective product came in on. Probably should just get the RMA process through google a shot
Well, my C90 seems pretty flawless.. hope I won't find any problems. As far as I tested it, there are none of the known issues.
oona rezo said:
The fact is, the overwhelming majority of happy users will not post one single review stating as such. People with problems complain. Only complaints get heard.
Click to expand...
Click to collapse
Agreed... But the number of folks having issues and having raised them is now sizable. Check the XDA polls, over 700+ folks having reported various defects as documented in multiple threads, some of the defects are unbelievable if one thinks about manufacturing standards or QC, or just the design. I know in terms of percentage it still may be very less folks with issues, but just the type of issues reported is scary enough. I see similar posts in other ASUS forums and the reason I postponed on Prime as well.
I hoped that ASUS/GOOG would at least own up and make a statement that they have manufacturing defects, seeing users of these new tablets trying to fix these issues themselves or just living with it is pathetic imho...
I've got one c70 and one c80. Both are flawless, and I'm a really picky person. I grabbed them from Walmart.
Sent from my Nexus 7 using Tapatalk 2
c80 for me. About 2 weeks old now. Absolutely flawless.
Sent with my Nexus 7
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Mr. Me Too
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
BigKush said:
I am typing this on a day old HTC One with this very issue. I'this een surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
Click to expand...
Click to collapse
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
joshnichols189 said:
It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Yes - it is.
These companies are charging iPhone prices for phones they claim compete with them. Only Samsung have so far proven themselves in this regard.
I'm not about to pay flagship prices for what feels like an 8 year old phone pasted onto the front of a slab of aluminum.
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!' - that's bull***t, it's trash.
Seemingly there's a reason HTC is on it's way out - putting a Nokia candy-bar phone on a piece of shiny metal isn't going to change that.
Orcastar said:
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Click to expand...
Click to collapse
If you ever want to return a phone to tmobile, just tell them it's stuck in a reboot cycle and sometimes it's not. If you have an issue like the screen and they might not see the problem you see and therefore not take it back. It's better to tell them you have an issue that can't always be displayed. Like your phone just keeps rebooting, keeps turning off. I have done this many times just to return my phone.
Sent from my SGH-T999 using xda app-developers app
BigKush said:
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!'
Click to expand...
Click to collapse
It really is. Why else would most people, whose job it is to review phones, say this if it weren't true?
Maybe HTC paid off all the reviewers. Or maybe you've convinced yourself there is a problem when there isn't.
Sent from my HTC One using xda app-developers app
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Yeah I have the time and inclination to bash a phone I just bought for myself.
XDA is almost entirely made up of boards segmented into fanboy groups who serve as nothing but a broom to sweep any perceived criticisms of their devices under the proverbial rug.
I have a low post count because I've just bought the phone and am disappointed enough to discuss it.
HOLD UP GUIS LET ME SIGN TWO-YEAR SO THAT I CAN GO STRAIGHT HOME TO XDA AND BASH IT UNNECESSARILY!
F***ing lol.
The screen is awful by 2013 flagship standards.
No I don't think reviewers are paid off directly because I'm clearly not as simple minded as the pubescent pizza faces on this board.
Reviewers are wined and dined one way or another by the industry as a whole and wouldn't dare be overall negative about a brand or phone lest they stop receiving review units or invitations to press events.
The way genuine concern and criticism is shouted down and borderline stigmatised on this board is juvenile and pathetic. The irony of you considering us trolls when seemingly you're the ones with far too much free time, imagination, and lack of time spent outside of the womb.
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Sent from my HTC One using xda app-developers app
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
So you knew we were thinking of something else then still decided to bash everyone here as a fanboy and proclaim your internet superiority? Pathetic. If it's not the digitizer then get an RMA. Is it that hard?
lol XDA basement dwellers
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
BigKush said:
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
Click to expand...
Click to collapse
Yes, this sounds exactly like the ones on my screen! Glad to hear I'm not the only one experiencing this.
joshnichols189 said:
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Click to expand...
Click to collapse
Like I mentioned in the OP, this was my second HTC One since I returned my first One due to several stuck pixels on the screen. The first one did not have these diagonal lines, as a result of which the screen looked much better than on the second One. Before returning my second One, I also went to the store and compared my One to a demo unit side by side, and the demo unit did not have this issue.
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
Click to expand...
Click to collapse
I know that. I only posted the icon to give some idea of the issue since I wasn't sure I was explaining it adequately. I never meant that there was something wrong with the Steam icon,
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
I apologise for my looks and smell, but I am no troll. I loved the HTC One for the brief period I was able to use before returning it.
RedAlertUK said:
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Click to expand...
Click to collapse
This is a different issue. The lines I'm describing are only visible when the screen is on.
Shortly after creating this thread, I returned my second HTC One to the store I bought it from and they sent it to HTC for servicing. It came back two weeks later with a service report saying that they had replaced one of the speakers and the SIM tray, despite the fact that I never experienced nor reported any issues with either. When I turned the phone on, I immediately noticed that the screen was exactly the same, the diagonal lines were still present. I commented about this to the salesperson and he also noticed the lines right away. He then suggested that the phone be sent back to HTC again with a more detailed explanation of the issue and apologised that the issue had not been resolved. That was a week ago, and I'm still waiting to hear back.
I'm not mad at HTC, phones can be defective and it seems that this is a rare issue. I am, however, somewhat annoyed by the fact that they replaced a speaker and the sim tray but did nothing to the screen, but hopefully they'll have a closer look at the screen this time around.
OK, now I am getting a bit mad. My phone just got back from its second two-week trip to HTC's service centre in Poland and the screen issue still hasn't been fixed. Instead, the service report says that two speaker components were swapped. This is the second time I sent my phone to them for servicing because the SCREEN is defective and the second time they mess around with SPEAKERS even though I have at no point indicated that there are any problems with the speakers. The guy at the store proved useless, his only suggestion being that they send the phone back to HTC a third time. He did, however, see the problem with the screen after I explained it to him. So I guess I have no choice but to send the phone back again and wait another two weeks for HTC to mess around with the speakers instead of actually fixing the damn screen.
So yeah, the HTC One is a great phone if you happen to get your hands on a unit that works as intended. So far I've been unable to do that.
BigKush said:
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
Click to expand...
Click to collapse
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
First you agree and then you come back, contradicting yourself and resort to insults? Gee.
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
Click to expand...
Click to collapse
Calm down, Tinderbox.
I'd like to know if anyone else is having this issue as well.
Hey everybody, well I just got my pair of tangerine Google Glass this morning and am currently running the set up and update to xe12. During both of which I can see about 5 lightly colored white specks on the right hand side of the screen. Is this normal or can anyone else explain why they are there? I called glass support and asked and Chris answered that they may just be from shipping so I wiped all sides of the prism with a clean micro fiber cloth and I can still see them. They almost look like stars in the distance if that makes sense. Anyway I also asked about the protective film that is installed on booth the front and back of the prism and Chris said those are suppose to stay on and are permanent so I shouldn't remove those. Any ideas would be appreciated. It's not a huge deal but still something I noticed right away. Kind of like dead pixels on a cell phone or tablet display.
I didn't have it but I went in for a fitting a few weeks ago and it still feels like it was just a blur
Sent from my SPH-D710 using Tapatalk
Yep that's exactly what they are... dead pixels. My Glass has two from what I can see and they are along the bottom. Now when I first noticed and contacted Glass support I was told since the 2 dead pixels were not interfering with the function of Glass and I could still very clearly see the display, that it was not enough to warrant a swap. This being a beta or prototype, it won't be perfect so unless it hinders you from using Glass you may not be able to swap. I'm hoping my hardware swap will be flawless ?
Sent from my Find 5 using Tapatalk
EnemyOfGlaDOS said:
Yep that's exactly what they are... dead pixels. My Glass has two from what I can see and they are along the bottom. Now when I first noticed and contacted Glass support I was told since the 2 dead pixels were not interfering with the function of Glass and I could still very clearly see the display, that it was not enough to warrant a swap. This being a beta or prototype, it won't be perfect so unless it hinders you from using Glass you may not be able to swap. I'm hoping my hardware swap will be flawless ?
Sent from my Find 5 using Tapatalk
Click to expand...
Click to collapse
Thanks for your reply. I've actually decided to return my pair of Glass for primarily battery life concerns and actual use case scenario's. I've found that instead of Glass being a companion to my cell phone it has really become just another separate entity and that is usefulness in my everyday life doesn't currently justify the $1,700 I spent. The battery drain and drop overnight for unknown reasons is very troubling and needs to be addressed before a consumer release. 3-4 hours of real world use just isn't enough for me. Anyways good luck to the rest of you explorers out there and I'm sure I'll be rejoining the forums after the retail release. That is as long as the price is reasonable enough and my issues have been addressed from the pre-release version.
kflanegan said:
Thanks for your reply. I've actually decided to return my pair of Glass for primarily battery life concerns and actual use case scenario's. I've found that instead of Glass being a companion to my cell phone it has really become just another separate entity and that is usefulness in my everyday life doesn't currently justify the $1,700 I spent. The battery drain and drop overnight for unknown reasons is very troubling and needs to be addressed before a consumer release. 3-4 hours of real world use just isn't enough for me. Anyways good luck to the rest of you explorers out there and I'm sure I'll be rejoining the forums after the retail release. That is as long as the price is reasonable enough and my issues have been addressed from the pre-release version.
Click to expand...
Click to collapse
I've found the same to be true. The entire left side of glass is empty, why not have a battery on that side... I think years from now they'll be selling dual display glass, where the left would display one set of info, and the right could have another. It's so early though, there's not even an option to look at a "photo" app. I think the entire setup needs a little rethinking. Why not have an "APP" card where you can scroll through apps? and a "Gallery" app where you can see photos/videos you've taken, once the cards have gone so far you've lost that picture completely unless you connect to a PC or use your phone.
Lot's of things simple things like displaying date/weather on the main screen or controlling brightness manually aren't even options?!? I see this going another route once it gets out of the hands of the current folks at Google, it's like Android is one way, and Glass is a totally different entity itself at this point...
Getting my $1,620 back and buying some parts for my Mustang! Good luck explorers, I've had fun but it's just not there yet.
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
Click to expand...
Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
Click to expand...
Click to collapse
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
Click to expand...
Click to collapse
I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
Click to expand...
Click to collapse
feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
Click to expand...
Click to collapse
My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.