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OK, So It shipped from Adorama! (No Nans)

Sorry if this should be in another thread but I think it is important to know as some people may have done what I did...
So I ordered through the Play store when the Nexus first went up on the 27th and I got the 8Gb. At this point, I still have received no communication or final charge from Google. So that sucks!
Anyway, today I saw the Verge post about Adorama getting stock so I figured I take a flyer and place an order for a 16Gb (which is probably better to have than just the 8Gb) and choose overnight shipping - which was like $27 but there was no tax because Adorama is an NY Co and I am in PA. I emailed them to ask if there was any chance it would ship today and I would get it tomorrow, but I never received a reply from their customer service.
I did, however, receive an email that (I think) they sent to everyone who ordered online saying that the Nexus 7 was backordered for 10-14 days and I could cancel, or wait and not be charged until it shipped etc. Well I paid via Google checkout and I was charged immediately after the order and the charge was never removed.
So I figured I would give until tomorrow to see if I hear back from them, so I haven't cancelled the order.
So finally a few moments ago I went to the Adorama site to check on my order status and to my surprise it has SHIPPED! They attached a tracking number and the package is already in route in NJ and should be hear by tomorrow at 10:30AM!!!
What is weird is that I have received no email from Adorama with the tracking info nor has my google checkout (wallet) been updated with the tracking info - it still says "order not shipped."
The moral of the story: If you ordered from Adorama check your order on their website ASAP. And it is every possible that Google Play orders may be shipped already but the Google Wallet info has not been updated.
I won't be on here for long so I cannot answer many questions or post Screenies, but Good Luck and Good Night! :fingers-crossed:

ok

Good luck!

one more thing...
and now I have received and email confirmation from Adorama and by Google Checkout has been updated with the tracking. So it is all going smoothly.... as of now.

Same thing here says it shipped. I will have it by 10:30 am tomorrow....
I did get the back ordered email earlier.
Sent from my Galaxy Nexus using Tapatalk 2

klaus9000 said:
Same thing here says it shipped. I will have it by 10:30 am tomorrow....
I did get the back ordered email earlier.
Sent from my Galaxy Nexus using Tapatalk 2
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Nice! I was really surprised and now I'm excited
Sent from my SGH-T999 using xda app-developers app

1.6 lbs it says.
I was also super surprised after hearing it was back ordered. I order my camera equipment from amorama so I am glad they didn't give me a reason to shop elsewhere...
Sent from my Galaxy Nexus using Tapatalk 2

If i had a dollar for every time i read "sorry if this should be in another thread" in the past 72 hours, i'd have like $27.00

crap. I wish I did overnight shipping. placed my order today and tracking says it's at NJ too! that's amazing. only thing is that I did standard shipping and I'm out of town sunday... agh!!

Please post back if you get the $25 credit and the movies/magazines/etc.

i Order by adorama 1 day ago and i dont have nothing stuts on the site why?

Picture of the order status or GTFO
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zizo79 said:
Picture of the order status or GTFO
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wheres the shipping description?

AtropineNa said:
wheres the shipping description?
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I delete them

Outrager said:
Please post back if you get the $25 credit and the movies/magazines/etc.
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All Nexus 7 tabs will get the $25 credit no matter where you get it, but ONLY the first gmail account that logs into will get the credit.

WinDroidGuy said:
All Nexus 7 tabs will get the $25 credit no matter where you get it, but ONLY the first gmail account that logs into will get the credit.
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The question is, how long will this promo last? Google stated (or so I thought) "limited time only"

morell2 said:
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why is dont have status?

I'm very tempted to cancel my order and get this right now. I have to play an extra $25 for tax cause google is located in california on top of the unexpected 50$ price jump to for the 16gb and I still haven't recieved anything from them eventhough i ordered on the 27th.

Called Google Play - Unreal!!!!!

I called Google Play store and after 45 mins on hold I got through. The guy checked my account and told me that everything looks OK on his end and he does not know why my order was not shipped yet. All I ordered was the Nexus 7, so not sure about the hold up. He said "thank you so much for being patient with us, and I understand the frustration but all pre-orders should be shipped out by wednesday this week. Please be patient and you will get a shipping notice." I asked him if he could somehow push my order through so it gets shipped, he said "no sorry, I can not do that on my end". So now it is just a waiting game. PATHETIC!
I also asked him if he has heard anyhting about pre-order customers getting some sort of a credit for the $20 shipping we paid on our playstore order, he said "that is for the Google upper levels to decide". Very helpful. PATHETIC!!!
City: Vancouver, BC, Canada
Date ordered: July 4th, 2012
Shipping: Nada
Arrival: Nada
Have not heard a thing from google since my order was put through.
Good luck to all of us waiting.

It's all caps level "pathetic" that a helldesk phone jokey isn't able to push your order past all the others that are backed up too? Seriously?

Thank you for creating you're own thread for a story we've read over and over. Hopefully things work out for you after Wednesday..seeing how many people have yet to get their pre-orders shipped and most won't recieve it a whole day before wednesday. But I took the time to read your rant. I'm not mad that you wanted to be heard...
Sent from my SAMSUNG-SGH-I747 using xda premium

i just received the tracking info on my ups account and it will be deliver tom July 17 from 9am to 7pm or early.. preordered June29th
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Can we get a mod to close this useless thread ur taking up valuable Forum real estate with this non sense just post it in to the PS thread not make ur own start complaining with everyone else we are all in the same boat

Shout it out your window, instead of posting it on the forum and wasting other people's time.

Nothing ridiculous at all. It shpped mid-july like they said. And you agreed to paying shipping. If you're that upset cancel your order and wait longer.
Sent from my SPH-D710 using xda app-developers app

Great first post, OP. You'll do just fine here.

*facepalm*

Ha ha that is precisely what I was thinking.
Sent from my Galaxy Nexus using xda app-developers app

n7n7 said:
I called Google Play store and after 45 mins on hold I got through. The guy checked my account and told me that everything looks OK on his end and he does not know why my order was not shipped yet. All I ordered was the Nexus 7, so not sure about the hold up. He said "thank you so much for being patient with us, and I understand the frustration but all pre-orders should be shipped out by wednesday this week. Please be patient and you will get a shipping notice." I asked him if he could somehow push my order through so it gets shipped, he said "no sorry, I can not do that on my end". So now it is just a waiting game. PATHETIC!
I also asked him if he has heard anyhting about pre-order customers getting some sort of a credit for the $20 shipping we paid on our playstore order, he said "that is for the Google upper levels to decide". Very helpful. PATHETIC!!!
City: Vancouver, BC, Canada
Date ordered: July 4th, 2012
Shipping: Nada
Arrival: Nada
Have not heard a thing from google since my order was put through.
Good luck to all of us waiting.
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Cool Story, Bro.

Should have preordered earlier, mine is shipped today preordered on the 28th. Be here tomm
Sent from my Galaxy Nexus using Tapatalk 2

I just went to the store Saturday and picked mine up $279 out the door. The universe has a strange way of giving back what you give it.
Sent from my Nexus 7 using xda app-developers app

There is a sticky for discussing Play Store orders
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So Pending + Pre Order doesn't mean you're good... My N4 Saga

So I just wanna give you a heads up just in case anybody else is in the same situation as I am.
Here's the story:
I'm outside the US currently, but VPN'ed to use my US card and ship to my house in FL.
- Camped out with everybody hoping for a midnight est launch
- Waited up till 3am est for a midnight west coast launch
- Lost my mind when I saw people posting that it's live at 8:30 instead of 9 pst
- Damn near destroyed f5 and despite quite a few errors, a 16GB finally processed!
- Was worried cause I got this error:
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- Opted not to try place another order for fear of amex blocking the charge and since i'm currently out of the US, and since it says I have 7 days to resolve payment before the order is cancelled
- Check AMEX, the transaction is there in pending!
- Shortly after, got a confirmation email and was happy!
- Google Wallet status: Pending
- Play Store status: Pre-Order
- Called Google to just be sure since I saw people with confirmed and shipping estimates. After the normal procedure, collecting name, email etc. the girl says to me, sorry, I hate to tell you this but your order is is going to eventually be cancelled, you card was not charged.
- Got this follow up email from her:
Thank you for calling Google Play Support, it was a pleasure assisting you with your concerns. I understand that you would like verify the purchase of your Nexus 4 device.
I've reviewed your situation and can confirm that your credit card wasn't charged for your pending order and will eventually cancel the order.
http://www.google.com/support/wallet/bin/answer.py?hl=en&answer=105940 for more information about authorizations.
If you have additional questions, please feel free to respond to this email. Enjoy the rest of your day.
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- Call back, a guy answers this time and says "don't worry, you're good, it'll be shipping out in a soon."
- Call back a third time and the guy says, no, I don't think it's going through but we're reviewing the order/account. You should reply to the email the other rep sent you for better assistance.
The moral of the story boys and girls, even if you got a confirmation email and everything looks good, be proactive and find out the details. So it looks like i'm not getting a 16GB N4 this round. So if anybody ordered an extra one by accident and wants to be a good samaritan, definitely hit me up... :fingers-crossed:

So the fact that it says Pending has nothing to do with it. There was a problem charging your card. I don't see how this relates to anything considering Google Wallet usually says pending until it is shipped/charged.

My order says pending / pre-ordered but it went through without any issue. ( talked to 2 google rep )
Sent from my teapot. :3

yea mine charged the card for a hold talked to a Rep about 2 horus ago and he said it should ship within 24-48 hours. I have a ship date of the 15th on the order page. Also on the top of that SS on your post how it says they had a problem. to me that says there was a problem most likely like you said with your CC and thats why it didn't go through where alot of ppl did not have a problem with their CC and it showed a hold and they are fine.

my tax was $9 higher

I saw the charges show up in AMEX and then got the confirmation email so I thought it was safe to think the card eventually went through. Also since it said i'd have 7 days to modify the payment if needs be and I got an order number I thought I should be cool.
When I saw a bunch of other people getting Pending/Pre Order status and I didn't have a declined or cancelled status further made me think all was well.
Anyhow, I replied to the email so who knows, maybe they will work something out, maybe not, at this point i'll just have to wait and see.

I also got the error didn't process card message when I completed my order. 20 minutes later it showed up in my wallet followed by the confirmation email.
It now shows:
so maybe you'll get lucky :fingers-crossed:

Well i used a debit card from Bank of America, and as soon as i charged $800+ dollars for 2 16gb and 2 bumpers, i got an email from my bank saying 'Detected Irregular Activity' asking me to call them to confirm that it was an authorized payment. Everything is fine, still says shipping estimate: Nov 15 and its still pending.

My order was pending but now its been charged and processed.
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lookitzjohnny said:
Well i used a debit card from Bank of America, and as soon as i charged $800+ dollars for 2 16gb and 2 bumpers, i got an email from my bank saying 'Detected Irregular Activity' asking me to call them to confirm that it was an authorized payment. Everything is fine, still says shipping estimate: Nov 15 and its still pending.
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Funny, I got the same, and I only ordered one phone. Called up and talked to a BofA rep and she said just that the online purchase flagged their system. Seems strange, buying a phone doesn't seem like a crazy fraudulent charge..

GOOD NEWS!
After four calls and 3 emails I finally got some good news!
Spoke to a guy and he told me everything is a go. I heard that before, but when I checked my play store status, it changed from Pre-Order to:
He also said, just wait for the tracking number, should be on it's way soon!
:highfive:

Proper procedures?

Some may know I recently purchased a Note 3 N900A from a trusted seller via Ebay. Upon arrival, it worked for a total of 4 days. I received a message from the seller "I'll buy back the device for $100. 1/4 of what I had actually paid for it! Through me off a little bit. Next morning, tried to make a phone call. "This device has been blocked from network use."
Now I'm pretty sure you can put two and two together. First receive a buy back message, ignored it. Next, find your device "blocked."
Consulted with the seller. He has no intentions of unblocking it because I refused to sell it back to him for 1/4 of what I had paid. Claims he tried to unblock it but we all know. "It's blocked under an At&t account. Only the blocker can unblock it."
Now I have receipt, everything. Prove it was an actual legitimate sale. Talk to Ebay and I just bounced around, "transfer here, transfer there." I know the seller doesn't have an At&t account but where he got the phone from. She had an At&t account. Upon time of purchase it was not activated on an account. Yes I've done my IMEI background check before purchase.
What would be the correct procedures handling this case?
Probably best answered from ones who had ran into the same issue.

The police might be able to help you. Especially if you have all this proof

RErick said:
The police might be able to help you. Especially if you have all this proof
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What I'm thinking but resolution I'm hoping for is. Device gets unblocked because with ordering a refund. Having to wait for it to credit back to my account. Another royal headache! Anyone familiar with disputes on PayPal?
I have from the actual Ebay listing sale to text messages claiming he's not interested in unblocking it.

PatienceWithin said:
What I'm thinking but resolution I'm hoping for is. Device gets unblocked because with ordering a refund. Having to wait for it to credit back to my account. Another royal headache! Anyone familiar with disputes on PayPal?
I have from the actual Ebay listing sale to text messages claiming he's not interested in unblocking it.
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Paypal and eBay are usually pretty quick with disputes. A few weeks usually
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RErick said:
Paypal and eBay are usually pretty quick with disputes. A few weeks usually
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and with this being a recent purchase "last week." PayPal may be the only bail out. Ebay isn't help. I keep getting "Please hold and that hold will last 30 minutes, sometimes 45." I do know at point of sale. IMEI was clean but once it's ran again. They'll see its not. Which will lead to questioning the seller.
Mentioning the police in your previous reply RErick. Thinking if I called the local police department where the seller is located. Would give him boost on the ass "Hey, you need to fix this or refund" thought?

PatienceWithin said:
and with this being a recent purchase "last week." PayPal may be the only bail out. Ebay isn't help. I keep getting "Please hold and that hold will last 30 minutes, sometimes 45." I do know at point of sale. IMEI was clean but once it's ran again. They'll see its not. Which will lead to questioning the seller.
Mentioning the police in your previous reply RErick. Thinking if I called the local police department where the seller is located. Would give him boost on the ass "Hey, you need to fix this or refund" thought?
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Yeah the police could help. But with eBay you gotta file a dispute online. Click on your purchase and you should be able to file one. I would personally go with all 3 routes
Sent from my SM-N900A using Xparent Tapatalk 2

RErick said:
Yeah the police could help. But with eBay you gotta file a dispute online. Click on your purchase and you should be able to file one. I would personally go with all 3 routes
Sent from my SM-N900A using Xparent Tapatalk 2
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That dispute status sitting on my Ebay account has been in the state of "in progress" since mid-last week. /:
I'll check out PayPal and do some digging with his local police department. Since At&t was no help! I know I can get it unblocked from the original owner if I had her name/number. Simple if she knew what he was actually doing. 9/10 it would be unblocked.

Google Play sent me a damaged Nexus 6 and refuse to let me exchange it. HELP!

Bought brand new N6 from Google Play, open it and see scratches, a minor indentation and what looks like bubbling in the back cover of the phone. Called Google and spoke with a CSR and a manager, both say Google does not cover cosmetic damage they will only take the phone back and give a new one if there is something wrong with the functionality of the phone. Has anyone else been in this situation? What did you do?
I just spent $750 on what is suppose to be a premium device. Receiving it brand new from the factory with many significant cosmetic defects is unacceptable. How can Google not stand behind their product?
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And here's my play store screen shot since people don't believe I actually have the device

I would argue until they give it to you. They can't send you a beaten up device like that and refuse to replace it... keep trying man.

People hate on apple, but it's times like this it's nice to walk in to a physical store and get it swapped.

How long did u wait from time of delivery till calling them?
Sent from my Nexus 6 using Tapatalk

Yeah, you couldn't have had it for more than 14 days yet. You should be able to return it.

You should also get purchase protection from your credit card company if all fails....

litrekid said:
How long did u wait from time of delivery till calling them?
Sent from my Nexus 6 using Tapatalk
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Called them the day of delivery.

dan h said:
You should also get purchase protection from your credit card company if all fails....
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Yeah, I just shouldn't have to go that route. A company should stand behind their product, especially an expensive one like this.

Got a pic?
G3

Pics?
Sent from my NEXUS 6

I would try Motorola as well. I mean, it is their rep on the line as the manufacturer.

Why don't you just return it? also why no pics?

iil said:
Why don't you just return it? also why no pics?
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Returning it would mean having to wait for stock again, which is stupid. And I'll post pics later.

Just brick it then tell them it won't turn on.

Use social media to Tweeter and Facebook and you will see how quickly they will replace it for you.also, file complaint with BBB.
Ian B

Call them back and tell them you are going to dispute the transaction with your credit card issuer. Also mention that you have already posted a warning online on places like XDA etc and tell them you are going to make a YouTube video that outlines the cosmetic flaws and your experience with the Google Play Store.
I just recently did this with something car related I bought that turned out to be in my opinion defective. I called customer support and recorded the call which is legal in most states and they were pretty much douches about my issue.
I told them if they didn't make it right I would post a review of their product and customer support on YouTube and do a charge back. The girl I spoke with basically told me to do what I had to do so I did. I called my card issuer and did a charge back under there customer satisfaction policy for internet purchases. I made a YouTube video outlining the product, the defect as I saw it and then gave a detailed accounting of my customer service experience WITH the call attached. I posted it on YouTube, put the link on several car forums and emailed the company the YouTube link and forum links. With 4 business days I received an email asking me to call a direct number which turned out to be a manager at the company who apologized and made it right with me. I left the video up but did update it to say they finally took care of me.
Side note, I got my money back from the card issuer the day I called AND the company sent me a new one and didn't even ask me to return the old one. They also never disputed my charge back oddly enough. It was a $1110.00 dollar electronic item for my Mitsubishi Lancer EVO.
It works 99% of the time.

Dispute the charges. They'll either replace it or you'll get your money back.

bobbarker2 said:
Bought brand new N6 from Google Play, open it and see scratches, a minor indentation and what looks like bubbling in the back cover of the phone. Called Google and spoke with a CSR and a manager, both say Google does not cover cosmetic damage they will only take the phone back and give a new one if there is something wrong with the functionality of the phone. Has anyone else been in this situation? What did you do?
I just spent $750 on what is suppose to be a premium device. Receiving it brand new from the factory with many significant cosmetic defects is unacceptable. How can Google not stand behind their product?
Click to expand...
Click to collapse
Have you tried telling them you got it and it just won't turn on?
If they approve the claim and send you a replacement, hard brick the phone and send it to them.

I'm waiting to see pics...

I would return that's not really accetable to get a messed up device and them not offer you an exchange. I thought play store had such great customer service?