Database Develop

Driver Help

Note: I have searched the forums/google/youtube and done just about everything suggested.
I downloaded the SDK thinking my computer would notice the drivers ... it doesn't
I've installed, uninstalled, rebooted, power cycled, disonnected, reconnected, deleted, added etc... And Windows still does not recognize my Hero.
I don't know what to do now, as I thought I was going to just simply root and keep it moving, but I can't even get transfer contacts yet. Anybody have suggestions? Tips? Anything? I'm desperate here
Running: Vista x64

Make sure you download and install HTC Sync here and turn on USB Debugging on your phone by pressing menu, settings, applications, development, and check USB debugging. Also turn on unknown sources in the same menu in applications.

Dave2582 said:
Make sure you download and install HTC Sync here and turn on USB Debugging on your phone by pressing menu, settings, applications, development, and check USB debugging. Also turn on unknown sources in the same menu in applications.
Click to expand...
Click to collapse
I've done this too ... multiple times

Ok, try this link and download the htc drivers for the hero. When its looking for the drivers, browse for the location yourself and point it to the drivers that you downloaded (once you extracted it)

Dave2582 said:
Ok, try this link and download the htc drivers for the hero. When its looking for the drivers, browse for the location yourself and point it to the drivers that you downloaded (once you extracted it)
Click to expand...
Click to collapse
Sigh, tried this too. Windows just keeps telling me it cant find the driver - even when I direct it to the folder I've never had this happen with any other drivers I've installed

try removing the device in device manager and remove SDK and then go back through the steps of installing htc sync plug in your phone then run SDK

Kenpoman said:
try removing the device in device manager and remove SDK and then go back through the steps of installing htc sync plug in your phone then run SDK
Click to expand...
Click to collapse
Lol yea I've done that too. Maybe it's my system. I just plugged the damn thing in to my office computer and the phone recognized the USB, and on the computer I can see the mSD - none of which have happened on my system at home.
Thanks for all the help, if anybody else has suggestions feel free to keep em comin!

i have had problems with two of the four computers that I have it installed on.
both of them i think i used different versions of SYNC to get it to work but I can't remember.

Kenpoman said:
i have had problems with two of the four computers that I have it installed on.
both of them i think i used different versions of SYNC to get it to work but I can't remember.
Click to expand...
Click to collapse
I'd be happy to even get THAT far. My computer wont install drivers, my phone doesn't detect that its connected via usb, so I'm unable to mount. So there's no chance of even using SYNC yet lol. I guess I should be happy I didn't rush out to get that EVO just yet, cuz I'd kill over if I were having this problem with that phone. With the Hero, it's annoying cuz I can't transfer music or root yet.
The following accurately sums my emotional roller coaster the last 24hrs ...
... ... ... ... ... ...

I had a similar problem. First does you phone charge from the USB port? if not find a different USB cable. I have heard thicker is better but all the ones I have tried have charged it.
If it does charge but you can get Windows to recognize it as ADB then install PDAnet on your computer. You can find it with a google search. I got really frusturaded getting the drivers to work too, but PDAnet worked on the first try.

Fazulka said:
I had a similar problem. First does you phone charge from the USB port? if not find a different USB cable. I have heard thicker is better but all the ones I have tried have charged it.
If it does charge but you can get Windows to recognize it as ADB then install PDAnet on your computer. You can find it with a google search. I got really frusturaded getting the drivers to work too, but PDAnet worked on the first try.
Click to expand...
Click to collapse
I use the stock USB, which does charge it via any USB connection. However I notice that when I plug it into a system at work (Windows 7) the phone recognizes the USB connection and allows me to mount [I'm adding music I sent to myself this morning to the phone via this Win7 system]. Whereas the system at home the phone doesn't even see a USB connection present, so no mounting option. (I've tried all 4 USB ports on my personal laptop)
I'll DL PDAnet either tonight or tomorrow and see how this works. Thanks for the suggestion, and I'll keep you posted.
--off to find this XDA android app--

amorphouskev said:
I use the stock USB, which does charge it via any USB connection. However I notice that when I plug it into a system at work (Windows 7) the phone recognizes the USB connection and allows me to mount [I'm adding music I sent to myself this morning to the phone via this Win7 system]. Whereas the system at home the phone doesn't even see a USB connection present, so no mounting option. (I've tried all 4 USB ports on my personal laptop)
I'll DL PDAnet either tonight or tomorrow and see how this works. Thanks for the suggestion, and I'll keep you posted.
--off to find this XDA android app--
Click to expand...
Click to collapse
Pdanet is the only way my computer would recognize it also so that should work for u.

Papa Smurf151 said:
Pdanet is the only way my computer would recognize it also so that should work for u.
Click to expand...
Click to collapse
Didnt work. I kinda give up.

My phone only gives me the mount USB option when my PC is booting. As soon as I log in to windows that option goes away.
Sent from my HERO200 using XDA App

seriously try a to install a different version of sync first. i am using two different versions .

Kenpoman said:
seriously try a to install a different version of sync first. i am using two different versions .
Click to expand...
Click to collapse
Ok I've finally gotten the phone and computer to see each other. So I now have access to the SD card, however Vista still is not locating drivers.
Methods tried:
Installing, Uninstalling HTC Sync (various versions, new & old - including several reboots)
A tether program suggested in this thread
PDAnet
Directed Vista to folders with drivers.
Downloaded suggested drivers to Vista and pointed the system to particular folder
It's great that now I can take care of adding music etc... to the phone, but I had hopes of rooting as well, and it doesn't look like that's going to be a reality.
I'm still completely open to suggestions, and very grateful for all the assistance so far!
Since I just got this phone from asurion it's still on 1.5 would updating help? (I didn't want to update android for fear that I wouldn't be able to root, as I heard some update went out that prevented ppl from rooting)
-----------------
UPDATE:
I must have THE WORST Karma in the world, as soon as I posted this I stopped being able to see my SD card, and the phone keeps wanting to sync with HTC sync. No option to mount the USB anymore. I'm ready to bash my head and this phone repeatedly into a brick wall (after throwing my notebook off a balcony)

do you have sdk installed.
i had a hell of a time and ended up installing sdk in mydocuments instead of the root C:
again this is just one computer. my windows 7 machine was good from the start.
i haven't tried vista yet.
let me retrace my steps and see if i can help
this is also an option for rooting http://unrevoked.com/
i haven't tried it myself but you can download it to your phone and with a file explorer you can install it.

I've given up. This issue has made just pushed me completely away from Windows. I've realized that practically any USB device plugged in (except my old win mobile device) isn't recognized. Switching to Linux and hopefully a more compatible android experience.
Thanks for all the help!
Sent from my HERO200 using XDA App

My only thought (after having similar problems at work) is that there are still driver issues. I found a program called USBDeview that can be used to remove drivers left behind by other removal methods. It requires admin rights, so if you don't have those, sorry. If you still want to try, the program was a free download found using Google. Remove the drivers, reboot, and give it one more try.

run mini on pc without installing samsung usb drivers

hi everyone . i have question Is there any way to connect samsung mini to pc without installing bunch of samsung usb drivers? i heard once that there was software which comes for rooted phone that will make ur device that wont need usb drivers installed on pc!!.. im sick of this issue due to i just switched from nokia to samsung and this problem is annoying for me(and im sure for everyone). nokia didn't have this problem!! help someone.

You have to have some kind of drivers. Just download kies and install it, then try to connect your device and the drivers are installed. I saw windows downloading some drivers when I first connected it but idk...
Its one time installation and you don't need to do it again.
Edit: I'm sure nokia had drivers too. They were installed with the pc software.

Nokia supports plug n play on all platforms. But Android supports plug n play only in Linux as Android is Linux. To enable plug n play in windows u need adb(which u call drivers).. Isn't that simple to understand?

Not true. Plug and play doesn't mean that it doesn't need the drivers. Actually, my gf's nokia e75 took about 1.5 hours to install drivers, even after installing the pc platform. Point is, the pc needs them to communicate with your device. So, wait once for them to install, and then you are done gor as long that you use this pc, or this mobile device.
But, it might be usefull to install kies from the samsung website... It has a driver package with it. Could speed up the process
Sent from my GT-S5570 using xda premium

Do u even know what plug n play means?

its impossible to install drivers/sam kies on every computer that i want to connect! coz some times i maybe wish to connect my phone to office pc or cafe etc that i didn't actually have admin access to install drivers/kies ,,yeah Linux os didn't ask for drivers.

crazy_k_p said:
Do u even know what plug n play means?
Click to expand...
Click to collapse
Seems like you don't...
Sent from my GT-S5570 using xda premium

royalasif said:
its impossible to install drivers/sam kies on every computer that i want to connect! coz some times i maybe wish to connect my phone to office pc or cafe etc that i didn't actually have admin access to install drivers/kies ,,yeah Linux os didn't ask for drivers.
Click to expand...
Click to collapse
Do you want to transfer files between computers and your device?
Did you get a micro sd adapter with the phone?
If yes, buy some card reader and plug it in every computer you want.

install kies in ur pc and after finishing go to the installation directory and there u will find a folder named driver/usb driver.go to the folder and just preserve the file. u can now uninstall kies and from now on u will have to just install the driver file that u extracted from the kies. by this way mini will be connected to ur pc without kies installed.

Shuvo_bd said:
install kies in ur pc and after finishing go to the installation directory and there u will find a folder named driver/usb driver.go to the folder and just preserve the file. u can now uninstall kies and from now on u will have to just install the driver file that u extracted from the kies. by this way mini will be connected to ur pc without kies installed.
Click to expand...
Click to collapse
He wants to connect his device in any computer in the city, even in the computers that he doesnt have admin access.

Bunnybugs_007 said:
Seems like you don't...
Sent from my GT-S5570 using xda premium
Click to expand...
Click to collapse
Well probably u don't know. I won't give any explanation. For the mini to work directly on any pc, u can try pairing it with bluetooth if the pc has one or there is another way which I currently don't remember. Sony xperia phones does not need any drivers, they have an inbuilt app which does the work. If anyone could find out what that app is then the problem is solved. I think its something like 'sync'
Don't remember.

SwankyShaan
I connect my galaxy mini to any PC i want by turnin on the USB storage mode. We can Transfer files without any card reader or drivers. Only glitch is no access to contacts or inbox but who cares!
Here's how u do it, goto settings->applications->development->enable USB DEBUGGING
Then connect ya phone from data cable, u'll see a usb icon on notification bar click on it n TURN ON USB STORAGE
Simple right?!
P.S:If u don't see a USB icon in notification then enable usb debuggin once again from settings.

crazy_k_p said:
Well probably u don't know. I won't give any explanation. For the mini to work directly on any pc, u can try pairing it with bluetooth if the pc has one or there is another way which I currently don't remember. Sony xperia phones does not need any drivers, they have an inbuilt app which does the work. If anyone could find out what that app is then the problem is solved. I think its something like 'sync'
Don't remember.
Click to expand...
Click to collapse
That app doesn't seem to support windows 7. My brother in law tried to port it to LG optimus, and to my galaxy mini, but it won't work proper. But, you can always trie to get an app that works with microsoft activesync. That's embedded within windows, so the drivers for that should be found and install fairly quick.

LOL
royalasif said:
hi everyone . i have question Is there any way to connect samsung mini to pc without installing bunch of samsung usb drivers? i heard once that there was software which comes for rooted phone that will make ur device that wont need usb drivers installed on pc!!.. im sick of this issue due to i just switched from nokia to samsung and this problem is annoying for me(and im sure for everyone). nokia didn't have this problem!! help someone.
Click to expand...
Click to collapse
Hi mate, follow my method
PLUG IN your USB CABLE through behind of your CPU (do not jack your phone 1st)
goto SETTING-APPLICATION-DEVELOPMENT, and UNtick "USB DEBUGGING"
Jack on your USB CABLE, okay, now you will noticed "USB PROMPT" . slide down bar and choose USB DEBUGGING (copy files etc bla bla bla it says) and TURN ON USB STORAGE . you're DONE

http://www.4shared.com/get/RsWcxNuH/samsung_usb_driver_for_mobile_.html
Try this file if you don't wanna install Kies and still wanna connect your phone to pc....

install pdanet on pc and while doing steps on it you will need to connect your mobile to pc with debugging enabled and driver will be installed

Plug and play doesn't mean drivers are not there
crazy_k_p said:
Do u even know what plug n play means?
Click to expand...
Click to collapse
Plug and play simply means that the drivers are automatically installed as soon as the device is connected.
There is not a single piece of hardware that "does not require drivers" to run as far as i can tell.
Drivers are always required, but u dont need to install them manually in case of plug and play devices.
---------- Post added at 03:34 PM ---------- Previous post was at 03:27 PM ----------
royalasif said:
hi everyone . i have question Is there any way to connect samsung mini to pc without installing bunch of samsung usb drivers? i heard once that there was software which comes for rooted phone that will make ur device that wont need usb drivers installed on pc!!.. im sick of this issue due to i just switched from nokia to samsung and this problem is annoying for me(and im sure for everyone). nokia didn't have this problem!! help someone.
Click to expand...
Click to collapse
try to turn off usb debugging after u connect it. then maybe u'll be able to mount usb storage successfully. well i'm not sure because i've already installed kies but give it a try.
And if it works, do not forget to press THANKS

[Q] Rooting w/o USB connection

Hi, guys! I have a really big problem :/. Right now I'm using the stock 2.3.4 gingerbread from LG ,but you all know that this is the worst OS ever. I wanted to get rid of it but i cant connect my device to the computer. It's only charging. I need a way to root it w/o usb connection. Do u have any suggestions? It's not a software problem! Something inside the phone is broken and i don't know what it is. Is there a way to root it via bluetooth or SD card? I didn't find any apps to root it too. I know gingerbreak etc, but they dont work for 2.3.4. Thank you in advance and i hope there is a solution. :fingers-crossed:

I am afraid you can't. Replacing your micro usb port could solve your problem. I reccomend to buy a micro usb port which is already on the flexible cable so you can avoid ironing.
Sent from my LG-P990 using xda app-developers app

So i'll need this? I asked a staff member in a service station and he said that the port isnt broken. So i need the whole thing port+flexible cable? Is that what i should do? Thanks alot. Ohh man i cant post links still: http:___//i.ebayimg.com/t/LG-G2X-Optimus-2X-P990-P999-Micro-USB-Charging-Port-Flex-Cable-Repair-Part-/00/s/OTU1WDE0MDI=/z/unUAAOxy9DRSAoTf/$T2eC16R,!wsE9suwycosBS!oTe7+VQ~~60_57.JPG

stupid question: did you try another usb cable or usb port?

Yeah, dude. Of course. I've tried different settings like usb debugging on/off too but still nothing.

here are some articles you might want to check out regarding usb connection
http://www.birdiesync.com/my-android-device-cannot-connect-over-usb
http://www.droidxforums.com/forum/chevyno1/31975-usb-charge-only-ssx.html (2nd post reply)
i forgot how the mass storage settings in gingerbread look like but there should be an option to put the phone in "charge only" mode (which you should disable)... pressing menu key in settings > storage doesn't give you any options to choose?

In gingerbread you can only turn usb mass storage and usb debugging on/off. These settings didn't help. I'll read more about the first link you gave me and try it out.

peetyo040497 said:
In gingerbread you can only turn usb mass storage and usb debugging on/off. These settings didn't help. I'll read more about the first link you gave me and try it out.
Click to expand...
Click to collapse
This is quite challenge, root without usb connection. First idea I got to use ADB over WiFi, but this is available from ICS, not on GB.
Second idea - what I remember, some of root methods use APK installation over ADB by script. Maybe you can search for these script methods and place all required files on SD Card. Then try to execute commands by terminal on device itself to install and root.
It's just my idea, maybe wrong, maybe help.

peetyo040497 said:
So i'll need this? I asked a staff member in a service station and he said that the port isnt broken. So i need the whole thing port+flexible cable? Is that what i should do? Thanks alot. Ohh man i cant post links still: http:___//i.ebayimg.com/t/LG-G2X-Optimus-2X-P990-P999-Micro-USB-Charging-Port-Flex-Cable-Repair-Part-/00/s/OTU1WDE0MDI=/z/unUAAOxy9DRSAoTf/$T2eC16R,!wsE9suwycosBS!oTe7+VQ~~60_57.JPG
Click to expand...
Click to collapse
Yes that is what you need if you have to replace your USB port but you don't have skills to replace only the usb port.
You can try gingerbreak to root your phone, but it maybe won't work.

bitdomo said:
Yes that is what you need if you have to replace your USB port but you don't have skills to replace only the usb port.
You can try gingerbreak to root your phone, but it maybe won't work.
Click to expand...
Click to collapse
Gingerbreak works on devices with android 2.3.3 and lower. Anyways I've tried it but it didn't work.

p.valenta said:
This is quite challenge, root without usb connection. First idea I got to use ADB over WiFi, but this is available from ICS, not on GB.
Second idea - what I remember, some of root methods use APK installation over ADB by script. Maybe you can search for these script methods and place all required files on SD Card. Then try to execute commands by terminal on device itself to install and root.
It's just my idea, maybe wrong, maybe help.
Click to expand...
Click to collapse
I'm not aware of ADB and scripting. Can you give me sоme guidelines?(I'm sorry 'bout my english. I hope you understand)
p.s. I found some info about ADB. So you need ADB to control your device via commands, but you can use ADB on your computer? You say that i have to find a way to use ADB on my phone so it controls itself and roots?

peetyo040497 said:
I'm not aware of ADB and scripting. Can you give me sоme guidelines?(I'm sorry 'bout my english. I hope you understand)
p.s. I found some info about ADB. So you need ADB to control your device via commands, but you can use ADB on your computer? You say that i have to find a way to use ADB on my phone so it controls itself and roots?
Click to expand...
Click to collapse
sorry to hear about your problems but just a simple question here have u tried another computer ? i had this problem with my nexus when i connect it to the pc i couldn't transfer my stuff to it but adb worked, but when i took it to another computer both mtp and adb worked

Yes, I've tried another pc's port and it didnt find my device too. My issue isn't the same i mean that my computer doesn' recognize the phone. There are no messeges that appear on the device or computer.

peetyo040497 said:
Yes, I've tried another pc's port and it didnt find my device too. My issue isn't the same i mean that my computer doesn' recognize the phone. There are no messeges that appear on the device or computer.
Click to expand...
Click to collapse
peetyo maybe your cable isn't good and did you try to install lg drivers?
check also by device manager or computer management or a device is appeared
Sent from my LG-P990 using xda app-developers app

winstonxl2 said:
peetyo maybe your cable isn't good and did you try to install lg drivers?
check also by device manager or computer management or a device is appeared
Sent from my LG-P990 using xda app-developers app
Click to expand...
Click to collapse
Guys, the problem is not in the computer nor in the cable, it's in the phone. I'm 99% sure that it's a hardware problem. So i need to find a way to root or flash it without using usb connection.

i'm somehow sure that the real problem here is the device driver installation on your PC/Windows, not the phone...
btw which windows version are you using?
did you try checking out the AIO tool thread?
http://forum.xda-developers.com/showthread.php?t=2020737

60nine said:
i'm somehow sure that the real problem here is the device driver installation on your PC/Windows, not the phone...
btw which windows version are you using?
did you try checking out the AIO tool thread?
http://forum.xda-developers.com/showthread.php?t=2020737
Click to expand...
Click to collapse
Win 8 currently.
How would this thread help me?
I'll try installing the drivers on this laptop cause i''ve tried before on a one with xp.
P.s. With the drivers reinstalled on win 8 it doesnt work. As i said i've tried different computers, different cables and different setting.

peetyo040497 said:
Win 8 currently.
How would this thread help me?
I'll try installing the drivers on this laptop cause i''ve tried before on a one with xp.
P.s. With the drivers reinstalled on win 8 it doesnt work. As i said i've tried different computers, different cables and different setting.
Click to expand...
Click to collapse
if you read the 1st post, you might find out how could it help you... especially if you use win 8 which caused problems for many other users when trying to install the drivers or trying to flash the phone...
I - Install APX (NVFlash Recovery) Drivers if not already installed.
It starts the windows device driver wizard to help you install the drivers needed for NVFlash. It detects your system OS and gives additional on-screen instructions needed if your PC is running Windows 8.
FYI: The drivers are located under ToolKitFiles\nvflash\driver folder.
Click to expand...
Click to collapse

60nine said:
if you read the 1st post, you might find out how could it help you... especially if you use win 8 which caused problems for many other users when trying to install the drivers or trying to flash the phone...
Click to expand...
Click to collapse
I use windows 8 from a week. Anything i've done before was on a xp/ win 7. The problem isnt in the win 8 i use now. I've tried everything on my xp laptop. I have a friend who has the same phone and he can connect it to his computer so everything is fine with his computer. I've tried to connect my optimus to his computer and again it wasnt found by the computer. The problem must be in my device.
I'll try installing the APX drivers.

peetyo040497 said:
I use windows 8 from a week. Anything i've done before was on a xp/ win 7. The problem isnt in the win 8 i use now. I've tried everything on my xp laptop. I have a friend who has the same phone and he can connect it to his computer so everything is fine with his computer. I've tried to connect my optimus to his computer and again it wasnt found by the computer. The problem must be in my device.
I'll try installing the APX drivers.
Click to expand...
Click to collapse
u said that u wanted to get rid of the lg gingerbread software, and for that u dont really need to root, u could use the all in one toolkit and flash the new unlocked bootloader with cwm or twrp and install the new bootloader rom u want its as easy as that

Usb device not recogniced

Dear xda developers ,
Since some time i have a new phone the htc one . When i got my phone it worked perfectly when i attached it to my computer , and also to my laptop. But recently it when i connect it to my computer it gives me this message:
USB DEVICE NOT RECOGNIZED : one of the USB devices attached to this computer has malfunctioned , and windows cannot recognize it. for assistance in solving this problem , click this message
I got everything on my phone settings and so on in right way. I allready got alot of android phones and i know everything about it , It doenst connect to my laptop ether same message . After contacting HTC Service , sending it to someone who can fix it has no use and i wil waste my money . At least that is what they told me. I reinstalled drivers , i updated my phone and i buyed new cable's to try them out, nothing works.
So my question is: Is there a way to fix this ? ore is this defenitly a hardware problem
Thanks for ur time allready!
Greetings from holland
Daan

Hmm have u recently installed Windows 8.1 on ur pc?
I faced similar kinda situation when I upgraded from windows 8 to Windows 8.1 preview
Sent from my HTC One using Tapatalk 4

Have you tried it with enabled USB Debugging in Developer Options?

I got , windows 7 on both computers .
USB debuggin is enabled.

I want to bump my post because i really need to have a good usb connection for rooting and so on please anyone?

get another cable, its fooked

Mine has gone back to htc but I've had to leave the bootloader unlocked and s-off as cannot connect to pc . It's got stock recovery and Rom but bet warranty is void now .
Sent from my HTC One X using Tapatalk 4

after root ther is problem

i rooted my phone but now my PC doesn't show any thing when i plug in the USB and even LG PC suit doesn't read my phone
what should I do ?
second I want to backup my phone application data i don't want to lose viber and whatsapp conversations what should i do ​

Toggle usb debugging in developer options and see if it helps
Sent from my Nexus 5 using Tapatalk

Ben36 said:
Toggle usb debugging in developer options and see if it helps
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
no it doesn't work :crying::crying:
MTP , LG software and PTP they are all dead

beboo006 said:
no it doesn't work :crying::crying:
MTP , LG software and PTP they are all dead
Click to expand...
Click to collapse
You could try installing the drivers manually. Does a device show up in Windows' Device Manager when the phone is plugged in?

balloon27 said:
You could try installing the drivers manually. Does a device show up in Windows' Device Manager when the phone is plugged in?
Click to expand...
Click to collapse
i installed drivers manually and i uploaded photo of Device manager
is the problem from my phone or from my PC ?
thanks for Help
sorry of the bad English not my first Lang.

Your device does show up in the device manager, so that's a good sign! Can you see what the exclamation mark means in the properties?

Same problem here...
Tried with another P880 on same computer and it was found.
ADB works, and access to SD-cards (internal/external) works just fine.
Only thing that doesn't work is PC Suite, it just doesn't find the rooted device.
Any ideas?

Which OS you are on? I am on windows 8.1 and i had to install Windows Media Feature Pack for N and KN versions of Windows 8.1 to manage to access phones memory.

Hallako said:
Which OS you are on? I am on windows 8.1 and i had to install Windows Media Feature Pack for N and KN versions of Windows 8.1 to manage to access phones memory.
Click to expand...
Click to collapse
I'm running Win7 (Home & Ultimate on two different PC's). Unfortunately that's only OS available ...
But I don't think that's the problem since there was no problems accessing or updating the phones before rooting.
I even tried one non-roted P880 (my gf's) on same computers without any problem.

the problem get solved :laugh::laugh: i just installed new windows
now how can i backup every thing even the app data i don't want to lose whatsapp and viber and games data in my phone because i want to install CM and remove the ****ty Stock ROM ? can any one help me please