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I have had the N7 for 5 days and after an hour of gaming (on the 23rd) I found the battery got very hot and that a line appeared down the screen. At first I turned it off thinking it could be solved, but that did not work. The line is a red line that goes down the screen form the camera down and is perfectly straight. The other thing is that it is above the battery where the device got hottest.
I am returning the N7 and getting a replacement.
Anyone else having this problem.?
Nuclearcodes said:
I have had the N7 for 5 days and after an hour of gaming (on the 23rd) I found the battery got very hot and that a line appeared down the screen. At first I turned it off thinking it could be solved, but that did not work. The line is a red line that goes down the screen form the camera down and is perfectly straight. The other thing is that it is above the battery where the device got hottest.
I am returning the N7 and getting a replacement.
Anyone else having this problem.?
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Not mine, but someone else reported a red line on their screen out of the box.
just lou said:
Not mine, but someone else reported a red line on their screen out of the box.
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Click to collapse
Ok, I am replacing it but have not yet received the shipment sheet via email to stick on the box. Overall the service they have is quite good but i am a little concerned that they are having a lot of people returning.
I have an black horizontal line in the bottom section. Just sent an email to Google asking what to do.
I got a red and blue line going down my cell phone screen. The replacement screen should be coming today. If my N7 has something wrong with it after I have waited this long for it I'll be real bummed.
Sent from my HTC Vision using xda premium
nivlac978 said:
I got a red and blue line going down my cell phone screen. The replacement screen should be coming today. If my N7 has something wrong with it after I have waited this long for it I'll be real bummed.
Sent from my HTC Vision using xda premium
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Yeah, I know and its just before I go on holiday which is the main reason I got it
Nuclearcodes said:
Yeah, I know and its just before I go on holiday which is the main reason I got it
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That blows. I just installed the screen and the lines are gone. When do you think someone will start selling replacement parts?
Sent from my HTC Vision using xda premium
Just out of interest, could you post a picture?
Sent from my Nexus 7 using xda premium
nivlac978 said:
I got a red and blue line going down my cell phone screen. The replacement screen should be coming today. If my N7 has something wrong with it after I have waited this long for it I'll be real bummed.
Sent from my HTC Vision using xda premium
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Click to collapse
I have the same problem. What do you mean 'replacement screen', google just send you a new screen without returning your pad?
I prefer they sending me a new screen and I fix it by myself too.
I thought people did lines down mirrors? Nexus 7 could work..
I had a rainbow colored line down my screen new out of box, Google sent a new unit the return process is painless.
So after 4 exchanges I was happy when I opened the box and found it didn't have screen lift, the speakers worked great, and it didn't flicker.
After using it for awhile I noticed new problems never experienced before...
1) It wouldn't shut down completely. You could power it down, but it wouldn't turn on unless you held the power button for over 10 seconds to force a restart or if you plugged in the charger the screen wouldn't come on showing it was charging. It seemed to happen most of the time, but sometimes it would shut down like it should.
2) The touchscreen would become laggy/unresponsive after awhile. This mainly happens while playing games such Nova 3, the screen becomes unresponsive and makes it impossible to play the game. Or it happens while browsing in Chrome, it takes a couple swipes to move around the screen or when you try to input something on the keyboard it will miss every other key press.
3) If I installed certain programs Wifi performance would die. For whatever reason when I installed Dropbox wifi performance on my N7 would suffer. Instead of getting steady downstream speeds it would be very slow and constantly pause during a download. I saw this anytime downloading an app in Google Play or it was impossible to watch anything on Youtube.
Tried doing a factory reset twice to track down the problem and it came back each time. Did a goog search and found many other people were dealing with the same problems so it isn't me.
The Google rep felt it was a hardware issue so they're sending me another N7... at this point I don't care if the next one has screen lift, if it doesn't have the above problems I am living with it.
The non responsive touch issue is a pain. Exchanging mine tomorrow. I canfix screen lift, but the lack of response, i cannot.
iPad killing Nexus 7. Balls to the walls with 1.8Ghz.
rebel1699 said:
iPad killing Nexus 7. Balls to the walls with 1.8Ghz.
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I have mine of to 1.8, don't really notice a huge difference from it being at stock
Sent from my Nexus 7 using XDA Premium HD app
I received my second replacement abut 17 days ago (which I'm using now) and thought everything was OK until I noticed the screen lag/unresponsiveness and the headphone output doesn't work properly
Sent from my Nexus 7 using xda app-developers app
I have a new n7 with no problems at all no screen lift all I did was fit a screen protector on the front and buy a yobo high quality case for it loving it got from Currys uk.
I've actually just contacted Google about returning mine due to a screen issue, at first the screen was semi responsive, then stopped working completely, no longer can i control the device unless i fully remove the back, or have the lower left portion of the back lifted while I'm using it. I've contacted Google about an exchanged and am now waiting on a response.
The screen does not respond, if I go to the main screen and put the back on, it registers a constant touch on the lower left side.
I have tried developer options, hard/soft reset, factory reset, etc.
I am unsure about what to do other than what I have but it's clear that this is a hardware issue. I am no longer willing to use the N7 I have because it literally feels like it's falling apart as well, with the creaks and such.
Thanks to Walmart and Staples for allowing me to return a total of 5 N7's and finally landing a perfect one. They all hand the common problem like screen lift, unresponsive screen, screen flickering and cracking speaker.
My suggestion is to buy it add a brick and mortar store that has no questions asked return policies, like the ones mentioned. Trust me it at the end it'll all be well worth it.
Sent from my Nexus 7 using xda premium
Returning my 1st one screen lift and wifi issues. Bought from the play store in UK called up and right away they sent a replacement out just send in my old one after I get it. It was a C60 from Ireland so we will see if the next one is a newer batch.
Still on my first. Thank you sams club for getting all the good ones
Sent from my MB855 using Tapatalk 2
xopher.hunter said:
Still on my first. Thank you sams club for getting all the good ones
Sent from my MB855 using Tapatalk 2
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I also got one from Sam's club with no problems
Sent from my Nexus 7 using xda app-developers app
I had two returns to sams. All c60's including the perfect one I use now.
Sent from my Nexus 7 using Tapatalk 2
I have one from Staples bought July 18th that is perfect, a little bit of screen flicker but it's once in a blue moon, haven't seen it do it in a while, it's a c60....my other N7 was bought at Wal-Mart August 4th, c60, nothing wrong at all. As far as I can tell from doing the bezel test it's perfectly flat, no lift on either one. I push down on the left side where people say the lift starts and it doesn't make any noises on either one. If I do have it it's pretty minor, as some people are saying we "all" have lift in some way. I'm just not seeing it...and I have a blurex case that doesn't cover the bezel at all, so I can see the edges at all times. There are some c60' s that are good out there. Heck, I've been reading on here people having major screen lift with the c80 batches.
Sent from my Nexus 7 using xda premium
Personally, I really don't think it really matters *where* you buy it... Chances are probably better that you'll get a "good" one with the later serial numbers, but as we've seen, even some of the newest serial numbers can have problems too...
Shame on Asus for such a lack of Quality Control, but it is a great little device if you get a good one though! Extremely fast and stable device...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
A while ago I came across a YouTube video of a guy poopooing the Nexus 7 because while he liked the device he's had two have screens that suddenly went haywire. I fear my device is beginning to suffer the same fate.
Its a 32gb that I picked up from staples on day one of their release. Basically what happens is increasingly my swipes (long swipes... Not flicks) register as taps and sometimes don't pick up at all. Also from time to time the screen will behave randomly as if I'm seiping or tapping even when I'm not even holding the device. Normally turning the screen off will fix it but its gotten to the point that I'm now resetting the device a couple of times a day.
Basically I want to know what the best option is. Take it back to staples even though its been well beyond 30 days? Call Google support? Is there a known fix? Thanks folks.
Sent from my Nexus 7 using xda app-developers app
I just replied to another thread, exactly the same thing...
http://forum.xda-developers.com/showthread.php?p=36599227
Sent from my Nexus 7 using Tapatalk
when ever i get screen ghosting issue is because i used my device while eating some thing greasy or with wet fingers
clean it and test again.
Hello, reader! If you are thinking that I made this story up: You are wrong. This is a very real and indeed VERY FRUSTRATING issue.
You can look it up on YouTube by typing "nexus 7 phantom touches". I am NOT here to post crap and lies. I am here to help. So please, if you are out of hope, tried EVERY SINGLE possible solution that was out there: RMA your device as soon as possible.
Hello, fellow Nexus 7 users!
Please read Edit #2 and Edit #4 after reading the story and a possible solution.
I was one of those who had a "phantom touch" problem on their Nexus 7 devices. Things like automatic typing and unresponsive screen are good examples.
I bought my Nexus 7 three weeks ago, and right off the bat it turned out that the screen has popped out from the left side of the screen. The screen was slightly lifted up over the bezel and creating a cracking sound when pressure was applied to it. I read about this problem on the Internet on how to fix it manually, but I didn't want to void the warranty, so I returned the device back to the shop for service. Two weeks passed, and I got my Nexus 7 back, with the screen fixed. That was the point where "phantom touches" started. Note: I updated my device from 4.1 Jelly Bean to 4.2 as soon as I bought the device and brought it home. I am a fairly new Android user, but I figured out things pretty fast. I am pretty sure it's a hardware failure, but magically somehow, reflashing to 4.1.2 eliminated the problem.
Now, how I fixed the problem (this may not be an ultimate solution, but it worked for me):
WARNING: Here you have to be very careful, because doing this might void your warranty AND if you royally screw up, you might have some problems. This is pretty easy, but just a note to everybody who will be attempting this.
You can also find in-depth tutorials elsewhere. I'm just telling here what I did.
1. I simply installed Asus Google Nexus 7 Toolkit v.4.0.0 to my computer and installed ADB and fastboot drivers. All these drivers can be installed via the Nexus 7 Toolkit, so no additional downloads are required.
2. Downloaded 4.1.2 Nexus 7 firmware. NOTE: Remember to choose 4.1.2, because the problems disappeared with the older firmware.
3. Unlocked BootLoader (this is the step which voids warranty, but can be easily masked up by locking BootLoader back to default.)
4. Flashed the firmware from 4.2.1 to 4.1.2
5. Locked BootLoader back.
6. Voila!
TLDR: The "phantom touches" caused on my device was Android 4.2.1 Jelly Bean firmware's fault AFTER I serviced my Nexus 7. Read Edit #2 and #4
I hope I helped somebody who is just as frustrated as I was!
EDIT: You must enter fastboot mode in order to unlock and flash firmware. To enter fastboot mode: power on device while holding both volume buttons until Google logo disappears and fastboot mode turns on.
EDIT 2 (IMPORTANT): Confirmed that this is not a software issue. The reason for phantom typing is that my screen isn't properly aligned with the rest of the device (motherboard), so the screen is slightly bent, creating this particular problem. This can be TEMPORARILY fixed by removing the certain screws from the left side of the screen. The problems will eventually float up again.
EDIT 3: Finally found confidence to RMA my device. Asus agreed to replace the device, but instead they gave me my money back. Bought an iPad mini 16GB instead. Don't get me wrong, I LOVE Android devices, but all this Nexus 7 mess got me all frustrated and I finally gave up. Asus customer support also told me that most of the early Nexus 7's are defect models with improperly aligned screens, causing this problem. And sadly, I had an early model.
EDIT 4 (IMPORTANT): Nexus 7 models starting with early serial numbers (Thanks to user Fotogravin for info) are possibly defect models. If there are no flaws, DO NOT RMA IT, but if there is, I suggest you RMA it as soon as possible.
Feel free to post on this thread. I'm actively following this thread to help out other people.
Last been here: 22.3.2014 (DD/MM/YYYY)
Thanks for this. Could you let us know when you went through the downgrade and how long you have been without phantom touches? After a factory reset, mine was fine for two days on 4.21.. Not questioning the fix, but just want to make sure before I do yet another wipe
Sent from my Nexus 7 using XDA Premium HD app
I immediately updated to 4.2.1 when I received my Nexus 7 two weeks ago. I only began to have the phantom touch issues when I put SmoothROM on my Nexus 7 two days ago. I'm currently in the process of restoring back to the stock ROM. I'll report back if I still have it.
rosebud said:
Thanks for this. Could you let us know when you went through the downgrade and how long you have been without phantom touches? After a factory reset, mine was fine for two days on 4.21.. Not questioning the fix, but just want to make sure before I do yet another wipe
Sent from my Nexus 7 using XDA Premium HD app
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Click to collapse
I've been without the problem for at least 2 days now. Not entirely sure that the firmware downgrade helped, as I am pretty convinced that this is a hardware failure. We'll see.
I think it's hardware too. I've been getting the problem intermittently since I got the tablet and it was on 4.1 back then.
Tried returning it but it chose not to flake out while I was in store.
Sent from my Nexus 7 using Tapatalk HD
I've had this problem, but I've figured out that its not software at all.
Ive realised it actually seems to be from moisture. For example, if its a very humid day and my hands are a bit sticky, or say I've just got out of the shower or something, the small bits of ,moisture on the screen seem to confuse it, turn off the screen, wipe it with a dry cloth, and its fixed.
Sent from my Nexus 7 using XDA Premium HD app
No moisture.
https://www.youtube.com/watch?v=Xs0ZeLOJDyc&feature=youtube_gdata_player
Sent from my GT-I9300 using xda premium
I was having the EXACT same problem as shown in the video with my N7. I have no clue how this disappeared with the reflash, as this is clearly a hardware problem. Been issue-free since wednesday.
Sent from my Nexus 7 using xda app-developers app
Reflash fixed mine for about 2 days.. Saying that the issue is intermittent so possibly never fixed! I have just completed RMA form, Asus have advised its likely a hardware issue, a little frustrating as my previous device was a transformer prime which was plagued with hardware issues / design flaws. I thought being a nexus, I would be all good but nope , shouldn't moan.. However seems crazy that out of the dozens of android devices I have owned, the 2 I've had issues with have both been Asus. I know this isn't a major failure which makes going through the RMA process that little bit more annoying. I'm only doing it because I don't want the issue getting any worse.
Sent from my Nexus 7 using XDA Premium HD app
Clonetrone said:
EDIT 4 (IMPORTANT): Nexus 7 models starting with model number ME-370T and beyond are early, possibly defect models. If there are no flaws, don't bother returning it, but if there is, I suggest you RMA it as soon as possible.
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This is nonsense. The model name of ALL nexus 7 models is ME-370T. To decide whether your tablet is an early model you need to look at the serial number, not at the model number which is the same for each and every nexus 7
Verstuurd van mijn Nexus 7 met Tapatalk
I'm on 4.2.2 and I've never had any phantom touches. You guys who are sticking with stock should venture out and try new ROMs and kernels. Only time I've ever had a phantom touch was when on stock, but after switching to Slimbean + Franco I've never had a problem since, and I've been running slimbean for as long as it has been on the N7.
My device suffered the phantom touch issue for a period of time. Only happened when I was in India with work and moved from an air conditioned room to outdoors ie balcony or similar. Has been fine in UK weather.
Sent from my GT-I9300 using Tapatalk 4 Beta
Mine fixed itself instantly after removing the screen protector
Agreed. My model was one of the first and I never had any issues.
I think these phantom touches are crap. The screen is sensitive so if your finger gets to close then you have a touch.. That is different from a "phantom" touch.
I never had any issues with either of my nexus 7's..I had 2. If the screen is lifted that is something different and most likely a random production thing. I'm sure people will read this crap though about early models and go and rma if possible.
I know some had three lifting issue but I stunt think it is as big of a problem as it seems. I mean people are not generally posting if they don't have an issue.
Sent from my Nexus 4 using xda app-developers app
Richieboy67 said:
Agreed. My model was one of the first and I never had any issues.
I think these phantom touches are crap. The screen is sensitive so if your finger gets to close then you have a touch.. That is different from a "phantom" touch.
I never had any issues with either of my nexus 7's..I had 2. If the screen is lifted that is something different and most likely a random production thing. I'm sure people will read this crap though about early models and go and rma if possible.
I know some had three lifting issue but I stunt think it is as big of a problem as it seems. I mean people are not generally posting if they don't have an issue.
Sent from my Nexus 4 using xda app-developers app
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It's actually a real issue, I've got it on video - recorded a few days ago - but it hasn't happened since removing the screen protector, which makes me think the display technology used (can't remember the name, uses less layers to minimise thickness) being too sensitive is the culprit. Drove me nuts though...
Fotogravin said:
This is nonsense. The model name of ALL nexus 7 models is ME-370T. To decide whether your tablet is an early model you need to look at the serial number, not at the model number which is the same for each and every nexus 7
Verstuurd van mijn Nexus 7 met Tapatalk
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Sorry about that. That's what the guy in the customer service told me. I guess I'll have a better look at this. Thank you for the heads-up!
Richieboy67 said:
Agreed. My model was one of the first and I never had any issues.
I think these phantom touches are crap. The screen is sensitive so if your finger gets to close then you have a touch.. That is different from a "phantom" touch.
I never had any issues with either of my nexus 7's..I had 2. If the screen is lifted that is something different and most likely a random production thing. I'm sure people will read this crap though about early models and go and rma if possible.
I know some had three lifting issue but I stunt think it is as big of a problem as it seems. I mean people are not generally posting if they don't have an issue.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Go to YouTube, type in "nexus 7 phantom touches" and see for yourself.
This is a very real and frustrating issue. I'm not here to post crap and lies, I'm here to give people information that phantom touches are most of the time, 80% hardware failure. I'm not asking anyone to RMA their devices right away. I give people time to think, maybe figure out their own solution.
It's good that you are not having any problems with your Nexus 7. You should be happy and not saying that this issue is "fake". None of it is fake. Not a single bit. This is a real issue.
I hope you understand.
Shmi117 said:
I'm on 4.2.2 and I've never had any phantom touches. You guys who are sticking with stock should venture out and try new ROMs and kernels. Only time I've ever had a phantom touch was when on stock, but after switching to Slimbean + Franco I've never had a problem since, and I've been running slimbean for as long as it has been on the N7.
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I've actually taken my Nexus 7 to a professional. He tried many different ROMs and Kernels but it to no avail. We tried to lower and raise the CPU clock to see if it would help: it didn't. In my case, it was a 100% hardware/mechanical failure. I didn't have any screen protectors or fancy cases for the device. It was just Luck of the Draw, that turned away from me.
Are you guys saying your fingers were no where near the screen and it was getting touches? Wow.. that is strange.
I know it is a very sensitive screen and if your fingers are very close it can sometimes trigger a touch but I don't think is what you guys mean because I dont think that is a phantom touch.
Why don't you just rma for this? It isn't normal.. I have had 2 nex 7 and have bout experienced these issues.
Sent from my Nexus 4 using xda app-developers app
Richieboy67 said:
Are you guys saying your fingers were no where near the screen and it was getting touches? Wow.. that is strange.
I know it is a very sensitive screen and if your fingers are very close it can sometimes trigger a touch but I don't think is what you guys mean because I dont think that is a phantom touch.
Why don't you just rma for this? It isn't normal.. I have had 2 nex 7 and have bout experienced these issues.
Sent from my Nexus 4 using xda app-developers app
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I just RMA'd my Asus Transformer TF700T for this problem. I got a notice yesterday that it has been repaired and shipped so I'll find out soon if it is truly fixed. I assume they replaced the digitizer.
Hi everyone, i would like to share a experience i've had with both of my nexus 4 ordered from the google play with you other n4 possessors.
This is not a troubleshooting topic it's just a kind of survey i'm doing.
I've received my nexus 4 in december, and i noticed there was something going on with the display, some horizontal lines stayed on the screen while i was swiping the homescreen or changing image/scrolling webpages. Then after a while i noticed there was a dark horizontal line on the left side of the screen.This line doesn't appear on white images, it can be seen more on grey or dark backgrounds, e.g. put the 4th default wallpaper and scroll all the way to the left and you should be able to see it. Also, this line became more and more marked on the screen depending on the temperature of the battery, e.g. while charging or playing heavy games or flash player. I called google play ordered a replacement and i got it the day after, turn it on, install all my apps, and the line was STILL there, also on the new device.
My question is, am I so unlucky that i've received 2 faulted devices from google or everyone has this problem? can anyone please check?
P.s. put brightness to the maximum when checking.
where is this line appearing i cant understand
Sent from my Nexus 4 using xda premium
dhurk said:
where is this line appearing i cant understand
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On the left of the screen, horizontal dark line, it can be seen better on a gray or dark image, such as the wallpaper i suggested
The line actually appears when I'm swiping away recent apps..hadn't noticed until now. It could probably be fixed with switching roms though. I'm on JD's perfect android right now. This is my 3rd nexus device, no problems on it, 303k.
Sent from my Nexus 4 using xda app-developers app
justin11141 said:
The line actually appears when I'm swiping away recent apps..hadn't noticed until now. It could probably be fixed with switching roms though. I'm on JD's perfect android right now. This is my 3rd nexus device, no problems on it, 303k.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Thanks for checking justin, can you also check it again when the battery gets warmer? like just play a heavy 3d game or charge the phone. it should be more marked, sometimes i can even see it over my power control widget :crying:
Yeah my line is different I believe, I put the phone to charge and put on grand theft auto. Nothing really appeared.
Sent from my Nexus 4 using xda app-developers app
Anyone else willing to check their displays and help me out?
Are you sure you don't mean vertical line? on the left side.
If so then yes mine has it.
I can't see any line on my display
oh god guys i meant Vertical..meangreenie is right.. sorry everyone, i mean vertical line on the left of the screen!
I've got 2 vertical lines on both sides of the screen (left and right) and they're not that much visible but they're always there. IT just looks as if those sides were a little bit dimmer than the rest of the screen.
I have same problem on my n4,there's grey line on left screen which more visible when the device getting heat..is it possible to disappear by itself after few time?or should i claim my warranty?thx before and sorry for my bad english
Guys I'm having the same issue. Should I claim my warranty? Or any solution to make it disappear? For me this is a very costly phone and I don't wanna take any risks. I can see the line in most apps even in chrome while typing in address bar the window greys out. At that time its perfectly visible. Its jus 1 month old n now I'm **** scared
---------- Post added at 03:29 PM ---------- Previous post was at 02:43 PM ----------
Guys please help
I'm glad I caught this thread. I bought a refurbished Nokia wireless charging plate. I didn't have the good sense to check XDA first, and sure enough the thing has compatibility issues. I thought I'd just leave it on the plate overnight to settle in as some people have suggested, and after about an hour my screen was violently flashing on and off with pronounced vertical lines over the screen (discoloration, not a line of pixels). After a while the lines mostly faded, but I can still see them just as described in this thread when I pull down the notification tray or open any app with a grey background (like the gallery).
I just got an RMA today. I'm wondering whether we've all experienced power issues or if I just didn't notice the lines until I was looking for them.
B00T_Sp0rk said:
I'm glad I caught this thread. I bought a refurbished Nokia wireless charging plate. I didn't have the good sense to check XDA first, and sure enough the thing has compatibility issues. I thought I'd just leave it on the plate overnight to settle in as some people have suggested, and after about an hour my screen was violently flashing on and off with pronounced vertical lines over the screen (discoloration, not a line of pixels). After a while the lines mostly faded, but I can still see them just as described in this thread when I pull down the notification tray or open any app with a grey background (like the gallery).
I just got an RMA today. I'm wondering whether we've all experienced power issues or if I just didn't notice the lines until I was looking for them.
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Is the replacement normal?? There is no other way to solve this problem ??
Icetruckkiller said:
Is the replacement normal?? There is no other way to solve this problem ??
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I'm not so sure that this is even a problem that an RMA is going to fix. Like I said, I only noticed it when I was looking for it. Might just be a charactaristic of a batch of panels, more like a light leak than damage.
However, if it is damage there is no way you're fixing it without an RMA. It's clearly not a software level issue.
I thought I was the only one. Mine has it but I barely notice it anymore.
riyoshadqi said:
I have same problem on my n4,there's grey line on left screen which more visible when the device getting heat..is it possible to disappear by itself after few time?or should i claim my warranty?thx before and sorry for my bad english
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hi... User from my local forum had same problem with You, 1 vertical grey line on left side of screen.. it only appear when screen start getting heat and temporary disappear after long idle.. but he said after 2-3 months that line disappear permanently by it self... maybe it is some kind of glue...?
Been using my nexus 4 for a month and noticed this just a few hours ago. Scared the **** out of me and still am. But just to confirm, this is common on our phone....right?
Sent from my Nexus 4 using xda app-developers app
I also have it on my phone . I noticed that abt a week or two ago. But now it is getting better, not that dark now as it was when phone was quite warm.
Sent from my Nexus 4 using xda app-developers app