[Q] Problems with update - HELP - Windows Phone 8 Q&A, Help & Troubleshooting

Yesterday I started the update of my Vodafone Germany branded Lumia 920 by manually searching for updates.
Download and initialising of the update was fine. Then It notified me, that I can now install the update.
It started with a reset and then the Vodafone logo came up, then for a short time the Nokia screen and then two wheels like for settings came up, kept turning and nothing more happened.
Battery was 98%. I didn't touch it and left it running like that the whole night.
No Change, unless, the battery is empty now. A restart (pushing (VOL DOWN + CAMERA BUTTON + POWER BUTTON for 3 seconds) Just let it recharge a little, then come up with the wheels again...
Any suggestions, what I could do now?
Any help would be appreciated.
Cheers, LordM

LordM said:
Yesterday I started the update of my Vodafone Germany branded Lumia 920 by manually searching for updates.
Download and initialising of the update was fine. Then It notified me, that I can now install the update.
It started with a reset and then the Vodafone logo came up, then for a short time the Nokia screen and then two wheels like for settings came up, kept turning and nothing more happened.
Battery was 98%. I didn't touch it and left it running like that the whole night.
No Change, unless, the battery is empty now. A restart (pushing (VOL DOWN + CAMERA BUTTON + POWER BUTTON for 3 seconds) Just let it recharge a little, then come up with the wheels again...
Any suggestions, what I could do now?
Any help would be appreciated.
Cheers, LordM
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Click to collapse
Hi, I did the same today with my SAMSUNG Ativ S and the wheels never stop runiing. Do you know how to hard reset this phone? thanks

Related

Diamond reboot loop w. original ROM

hi there,
this morning, without any interactiom, i heard the vibration of my touch diamond restarting.(with original newest ROM from htc website that ran without any problem for several months). battery was about 80% yesterday evening.
but it wasn´t starting at all. after the HTC animation and the green windows mobile screen, it started again. after restarting for 20 minutes i took out the battery, put it in again and performed a hard reset as stated in the manual.
now, on the "rainbow" screen i get a message like
psoc diam stage_pvt 0x32
then i did the Volume-Up reset, and now i don´t even get the red version information in the lower right screen. as it doesn´t even start i cannot get an active sync connection.
any ideas? is my phone broken? i didn´t do anything special, and i wonder why it rebooted without interaction this morning.
any ideas what i can do?
thanks in advance,
jkersch
Mine started doing this about 2 weeks ago it woke me up in the middle of night while sleeping with its vibrator and start sound.
The only thing I have found is that my little reset button at the pen holder dosent work anymore. To do a hard reset i have to takeout the battery and then put it in, hold the volume key and enter key then power it to get it. Flashed by holding volume down and the power on, it hold for about 10min just enough to get the flash.
I managed to flash it once but it dosent help, it constantly reset at the thouch diamond screen. Some times i get to the green windows mobile screen.
As warrenty is out on my phone and ive given up and using another phone.
Same problem in a different thread
Have a look at http://forum.xda-developers.com/showthread.php?p=5279740.
install a new radio worked for me

[Q] OTA Bricked my Phone - Help!!!!

I forgot that my phone was plugged into my PC with the sd card mounted. I checked for update and it found one and started the download. The download just sat there at 0%. I realized my usb was connected and unmounted it (thinking that the update somehow was waiting for the SD card). No change, so I clicked Cancel on the upload screen. I then tried Check for Update and again and it said "no firmware". I rebooted and tried again. Still same message. I then tried "Resume update" instead of "Check for update". It said it found an update and would reboot the phone in 5 seconds. The phone then rebooted and it started to apply the update. This seemed very wrong to me because the updated certainly didn't have time to download. The update failed and it said it was rebooting my phone. The phone went off and now I can't get it to start back up. I press the power and get nothing. I pulled the battery and sim card. Still nothing. Any ideas?
Yikes, that's a sticky situation you've got yourself into. From reading around the forums it seems that the update was bricking phones anyway; however, from what you described it seems like that isn't your case. If you can't power on your phone, then there isn't a way to head back to stock or fix the update, that I know about. You might think about calling Samsung or AT&T and saying you tried applying the update, but now your phone won't power on.
richb500 said:
I forgot that my phone was plugged into my PC with the sd card mounted. I checked for update and it found one and started the download. The download just sat there at 0%. I realized my usb was connected and unmounted it (thinking that the update somehow was waiting for the SD card). No change, so I clicked Cancel on the upload screen. I then tried Check for Update and again and it said "no firmware". I rebooted and tried again. Still same message. I then tried "Resume update" instead of "Check for update". It said it found an update and would reboot the phone in 5 seconds. The phone then rebooted and it started to apply the update. This seemed very wrong to me because the updated certainly didn't have time to download. The update failed and it said it was rebooting my phone. The phone went off and now I can't get it to start back up. I press the power and get nothing. I pulled the battery and sim card. Still nothing. Any ideas?
Click to expand...
Click to collapse
try holding both volume keys and power button until you see something then release power.
If you bought your phone from an AT&T store and you have one close to you, I would take it in and show it to them. They replaced mine on the spot, took me less than 5 minutes.
ThisWasATriumph said:
try holding both volume keys and power button until you see something then release power.
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Click to collapse
I already tried that. I held them for 1 min. It just doesnt turn on. The battery was about 75%, so I know it's not dead.
hollowayXDA said:
If you bought your phone from an AT&T store and you have one close to you, I would take it in and show it to them. They replaced mine on the spot, took me less than 5 minutes.
Click to expand...
Click to collapse
I bought it from Best Buy. Also, it has been more than 30 day. I'm not even sure who to bring it to.
richb500 said:
I bought it from Best Buy. Also, it has been more than 30 day. I'm not even sure who to bring it to.
Click to expand...
Click to collapse
Check and see if there's a warranty center in your area. AT&T has one on the south side of Baltimore. You walk in, they test it real quick and if they can't fix it, they give you a new phone. Much quicker than exchanging it by mail if there's one close to you.
richb500 said:
I already tried that. I held them for 1 min. It just doesnt turn on. The battery was about 75%, so I know it's not dead.
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Click to collapse
Have you tried holding both vol up/down while plugging in usb to get into download mode?
hold the + and - volume buttons and plug the usb back in, if you get to download mode your not quite dead yet
must type faster next time......
PRS_Player said:
Have you tried holding both vol up/down while plugging in usb to get into download mode?
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Click to collapse
Yup. Nothing. Screen stays black. No sign of life.
Damn I was really close to messing mine up too then from the sound of it. I noticed my phone downloading some kind of update today too, well I immediately hit cancel, not knowing what it would do and wanting to come do some research here before accepting it. When I went back, I also hit Resume Update and it gave me the same "no firmware" error, then I hit check for update and it gave me an error message that said "You have not waited 24 hours since the last time you checked for an update, please wait 23...."
Guess I wont be trying to update tomorrow afterall
I had the same problem, but my phone completely downloaded the update. Couldn't power it on at all even if I pushed the + - volume button with power button. Took it to ATT and told them that it happened when I applied the update, and since I was over my 30 day update, they called some ATT replacement hotline and they are sending me one today.
ditto on a dead phone because of OTA my wifes not mine(glad it was hers)
stock captivate update stopped at 87% then went black, no power at all, not even the volume +- way
called att 2 day air on a replacement of course its a refurb but better than no phone at all....
oven
Well i am going to sound like nutcase but have you tried putting into the oven? I am being 100% serious. Look over in the i9000 forums and i think there were some people that were bricked beyond recognition and they did some crazyness such as putting it in the oven at 350 untill it was hot to the touch but not melting and it got their phones into download......just a thought and no i am not lying it worked for them!!!!
Best of luck guys
Remove the battery and put it again, without turning the phone on, press volume up + volume down, and then plug it to the USB connected to your computer.
JorgeC said:
Remove the battery and put it again, without turning the phone on, press volume up + volume down, and then plug it to the USB connected to your computer.
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Click to collapse
That didn't work either. I will receive a replacement phone tomorrow. I hate getting a refurb. My phone is in perfect condition. I hope the replacement one is too.
Here's something that I did discover. I don't think the phone is actually dead. I think it's stuck in some kind of loop, making it completely unresponsive. I had it sitting in my dest drawer today for several hours. When I took it out it was pretty warm - as if was clocking some pretty serious cpu or network traffic. Either way, it's a brick, but I think it a living brick, not a dead brick. In case you're wondering, my office was like a refridgerator today, so it wasn't from the warm room.
richb500 said:
That didn't work either. I will receive a replacement phone tomorrow. I hate getting a refurb. My phone is in perfect condition. I hope the replacement one is too.
Here's something that I did discover. I don't think the phone is actually dead. I think it's stuck in some kind of loop, making it completely unresponsive. I had it sitting in my dest drawer today for several hours. When I took it out it was pretty warm - as if was clocking some pretty serious cpu or network traffic. Either way, it's a brick, but I think it a living brick, not a dead brick. In case you're wondering, my office was like a refridgerator today, so it wasn't from the warm room.
Click to expand...
Click to collapse
I have received several refurbs over the years and all the phone appear to be brand new. I already exchanged my Captivate one. Not a scratch on them. Even though they say they are refurbs the device appears to be new product. You will not have a problem.
i got mine bricked too, it was perfectly fine before the update... it stopped at 50% and then it said update failed, phone rebooted, and then it never open its eyes again, its DEAD... omg, good job att! morons giving us wrong software...
richb500 said:
Yup. Nothing. Screen stays black. No sign of life.
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Click to collapse
I've had the same issue but I was able to fix it. Unfortunately, I don't remember the exact steps, you will have to try for a few times until you make it work.
When your phone is "dead":
1. Take out SIM+SD cards (keep your battery in)
2. USB connect to your PC
3. Start Odin3
4. VolUp+Power and wait until a few red colored lines will show up (if not then try for a few times until they show up), you should see something like this:
RST_STAT =0x1
PMIC_IRQ =0x3c
..... and so on.
5. When you see the red lines press VolUp+VolDown+Power
6. The red lines will go off/on in a few seconds but you keep holding VolUp+VolDown+Power
7. When red lines will go off for a second time just release Power, you should get back to download mode
8. Use Odin3 to re-flash
Good luck!
ice3186 said:
Well i am going to sound like nutcase but have you tried putting into the oven? I am being 100% serious. Look over in the i9000 forums and i think there were some people that were bricked beyond recognition and they did some crazyness such as putting it in the oven at 350 untill it was hot to the touch but not melting and it got their phones into download......just a thought and no i am not lying it worked for them!!!!
Best of luck guys
Click to expand...
Click to collapse
This sounds as crazy as out gets.

HD7 Randomly Broke - Won't Boot Up!

I was using my T-Mobile HD7, browsing the web, on the official Mango update, when the browser completely froze. I couldn't even turn off the phone by holding the power button, so I removed the battery.
I then tried to turn the phone on again, but it won't get past the first HTC splash screen!
It's seriously like the phone just died. Idk what went wrong, but it still doesn't boot after removing the battery, removing the SIM, etc. What else should I try?? I guess a master reset would be the next option? But then all my data is lost......
ace10134 said:
I was using my T-Mobile HD7, browsing the web, on the official Mango update, when the browser completely froze. I couldn't even turn off the phone by holding the power button, so I removed the battery.
I then tried to turn the phone on again, but it won't get past the first HTC splash screen!
It's seriously like the phone just died. Idk what went wrong, but it still doesn't boot after removing the battery, removing the SIM, etc. What else should I try?? I guess a master reset would be the next option? But then all my data is lost......
Click to expand...
Click to collapse
Hi,
Maybe you should have reinstall ROM. It looks like something went wrong after update.
Regards
PanNet said:
Hi,
Maybe you should have reinstall ROM. It looks like something went wrong after update.
Regards
Click to expand...
Click to collapse
I've been using the update for a week now. If there was a problem, it should have happened sooner... This feels like Windows Mobile :/ and there's no way to get your data back!!!!!!
I had the exact same thing happen to me. If it won't boot, you'll need to do a hardware key factory reset.
Pull the battery to turn off the phone. Put the battery back in, but don't turn it on yet. Hold down both Vol + and Vol - and the power button for a few seconds until a white screen comes up with instructions to factory reset. Takes about 30 seconds total.
Did you update from the leaked mango version also? Curious if the problem was related to the leaked firmware.

Major Note5 problem out of the blue, help!

My GF was making a call with my Note5 and it popped up Process System isn't responding - OK, Wait - neither of which did anything. also it was vibrating every second or so, probably while trying to bring the system process back up and it crashing again.
Holding power didn't seem to turn it off but eventually it restarted to SAMSUNG screen, where it CONTINUES to vibrate every second and never progress.
Holding power does not shut it down.
What the heck do I do now!?
This is a relatively new phone but I bought it from some guy who I can't get back in contact with. It had been working fine for a week, rooted, running Dr Ketan rom.
edit: OK, after about 5 minutes of it vibrating at the SAMSUNG screen I tried holding power AND vol down, this (perhaps coincidentally) then rebooted it and it seemed to come up fine this time. It's a real pain not having a removable battery when something like this happens.

[HELP] Black screen randomly, have to hold power button to restart

Hi
So my phone has randomly started to die about once every other day. Screen goes black (i have always on screen) and no response from any of the buttons (power button, twice volume down button for camera). I have to hold the power button until it restarts/starts (don't know if it is dead or not). Anyone else has this issue? Only wierd apps that i havent hade before is blockada.
BR
Baddar
Troubleshoot it.
Delete the app and see if it still happens. If it does, flash a raw firmware and completely wipe your device. if it still continues, its a hardware issue and you should exchange the device.
baddar said:
Hi
So my phone has randomly started to die about once every other day. Screen goes black (i have always on screen) and no response from any of the buttons (power button, twice volume down button for camera). I have to hold the power button until it restarts/starts (don't know if it is dead or not). Anyone else has this issue? Only wierd apps that i havent hade before is blockada.
BR
Baddar
Click to expand...
Click to collapse
You're in custom or stock rom?
Im on stock with no modifications.
Phone auto shuts down
Did you find any solution same thing started to happen with me twice in 2 days
The way I fixed it... go to settings, Security & Lock Screen, click on the gear icon next to screen lock, then choose the first option Automatically lock, choose "Immediately" any thing other than that causes the screen to go black. I hope it works!
@Ahmed_x this didnt work for me.
So today i was about to miss my international flight because of this stupid phone deciding to die on me while on charging so no alarm went off.
Wtf is wrong with Asus? How could this have gotten worst with the new update. Are their developers ret**ded?
This phone is being returned unfortunately. Awesome phone but if u cant trust it to give a simple thing as alarm whats the point.
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up pressed for 15 seconds.
I hope that with android 10 this will never happen again.
Happened to me today, had to hold volume-down + power for about 10-15s to get it back.
very strange using latest firmware too (WW_Phone-17.0230.2004.60)
[HELP] My ROG Phone always turn off suddenly when charge
Please HELP My ROG Phone 2.
It's been more than a month if the charge will turn off unexpectedly. This situation is experienced until today. So that every time I charge, phone must be in the dead state. I've been very frustrated. Already doing factory data reset, only lasts for one week and back like that again.
Worse, in certain circumstances the handphone suddenly dead and hard to be turned on again. When charging the battery, sometimes the phone likes to not fill. I had to unplug and re-plug the charging cable to return it to normal. Its sucks. I bought this phone in a new condition with the official warranty on January. I already did update to Android 10 when available by the system. This issue occurs after the update.
I had thought the charger that I got from the factory was problematic, until I decided to buy a new charger with the original quality with 30watt power. But it turns out the same.
Same here my phone will turn off while charging. And it will keep rebooting. Sometimes my rog will not charge
My ASUS ROG2 is starting ti piss me iff noe.. Everything I play BR in CODM alwaiz black out..every single game black out. This is not good...Is this normal? Every game has to black out?...

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