[Q] not receiving pictures messages? - Windows Phone 8 Q&A, Help & Troubleshooting

hey guys.. looking for some help here. posting on behalf of my girlfriend who has a verizon lumia 822. Recently she can't receive picture messages anymore, from a number of different people. She's tried rebooting.. not sure what else to tell her. Usually things like this go away with a reboot. Any ideas?

She should check her Access point in settings. Maybe the heywire is there

What I have had to do in the past is to send myself a pic msg to get it working, Crazy I know but it worked
Sent from my Lumia 900 using XDA Windows Phone 7 App

AndyFZ1S said:
What I have had to do in the past is to send myself a pic msg to get it working, Crazy I know but it worked
Sent from my Lumia 900 using XDA Windows Phone 7 App
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Ok, so this is seeming to work. Issue though, is she has to keep doing it. Like if I don't send her a pic for a little while, she won't receive them again. And it's horribly annoying to do this every time. Doesn't make sense.
To the other poster, what would you look for in the settings?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Look down the settings list and you will see Access point, Make sure it is in use etc.

Related

[Q] SMS Bugs in stock app

Hey guys,
I've been having weird issues with my SMS, and I had these problems about halfway through having my EVO 4G LTE. In SMS, some characters, such as _, @, &, and others of this type aren't showing up. They're replaced with a space on received messages. I can see them on sent messages, but the receivers say they arrive as boxes. I also have this issue with emojis. Is this a Sprint problem since it's been a problem with two different phones I've had? And how should I fix this?
Nope..just sent these characters you mentioned to my wifes S3 and another to my friends Evo LTE..They dont show up as boxes..The problem may be on your friends end possibly using a 3rd party messaging client because it's working over here.
BrianBaker said:
Nope..just sent these characters you mentioned to my wifes S3 and another to my friends Evo LTE..They dont show up as boxes..The problem may be on your friends end possibly using a 3rd party messaging client because it's working over here.
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Click to collapse
It definitely isn't that. I've received messages from many different clients and they never work. Maybe my services with Sprint need to be refreshed our something?
Another thing, the symbols work in Google Voice...
Sent from my HTCONE using xda app-developers app
If its been an on going thing between multiple phones i'd see if it could possibly be a problem on sprints end..All I can tell you is the people i've tested with are not receiving boxes..My wife actually thought I was going crazy sending a bunch of random symbols and underscores
BrianBaker said:
If its been an on going thing between multiple phones i'd see if it could possibly be a problem on sprints end..All I can tell you is the people i've tested with are not receiving boxes..My wife actually thought I was going crazy sending a bunch of random symbols and underscores
Click to expand...
Click to collapse
Well I'll have to try contacting Sprint today and seeing what they have to say about it, then. I'll report back later.
Sent from my HTCONE using xda app-developers app
The people you send or receive these characters, are they also with Sprint or do they have other providers?
Both Sprint and other providers. I have issues with my step brother who is in the same plan as I, and I have issues with my mom who is on AT&T.
Sent from my HTCONE using xda app-developers app
What about signatures, any of you use them? If not, give Sprint a call, have them check your line.
Darkshneider said:
What about signatures, any of you use them? If not, give Sprint a call, have them check your line.
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Click to collapse
No signatures. I'm on the phone with Sprint right now.
Youre not using your HTC One, are you? Good luck then.
Darkshneider said:
Youre not using your HTC One, are you? Good luck then.
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Click to collapse
Calling from my house phone if that's what you mean.
Disabling Google Voice Sprint integration fixed the issue. Kind of an odd fix, but maybe this will help someone else.
quick reply is needed!!! just saying
Teeeejay said:
Disabling Google Voice Sprint integration fixed the issue. Kind of an odd fix, but maybe this will help someone else.
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Oh God. Google needs to fix that. I've on many occasions had to disable Google voice due to missed calls and other issues.
Sent From My HTC One, On The Now Network From Sprint!
Rydah805 said:
Oh God. Google needs to fix that. I've on many occasions had to disable Google voice due to missed calls and other issues.
Sent From My HTC One, On The Now Network From Sprint!
Click to expand...
Click to collapse
I completely agree. I had a previous instance (about two years ago) where calls just wouldn't come through, and texts would come really late unless through their app. I had to disable it then, too. I like Google Voice a lot, but it's so buggy.
Just confirming, I sent above characters to 15 recipients and all received them in readable form. I also could see them when sent back to me.

MMS compression

My AT&T Moto X is sending MMS pictures that are to large to open. My Galaxy S4 always shows that its automatically decompressing when to large. Why does the Moto X not do this and what is the solution. Thanks in advance.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Anyone know the answer?? If this thing can't properly send a picture message I may get rid of it.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Compresses fine for me. Are you using a 3rd party messenger? Stock messaging and hangouts both will resize automatically. If they're not, you've likely altered something or aren't using the native messaging apps.
Sent from my XT1080 using Tapatalk
No, everything is factory set. No third party apps or anything like that. Most pics are sending fine, but some will say "to large" and show a hazard type sign... No idea. Thanks for the input
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Same thing is happening on mine. I've tried sending pics to an S3 and the recipient gets " The media content was not included due to a picture resolution or message size restriction". I checked the details and the message size is in the 300-400kb range while picture messages I sent with an HTC doubleshot where usually under 100kb. Am I missing a setting? I am also using the stock messaging app, btw
Sent from my XT1053 using xda app-developers app
I set hangouts to be the default messaging app and have successfully sent mms to other Android devices... So there's that.
Sent from my XT1053 using xda app-developers app
mojoffdawal said:
Same thing is happening on mine. I've tried sending pics to an S3 and the recipient gets " The media content was not included due to a picture resolution or message size restriction". I checked the details and the message size is in the 300-400kb range while picture messages I sent with an HTC doubleshot where usually under 100kb. Am I missing a setting? I am also using the stock messaging app, btw
Sent from my XT1053 using xda app-developers app
Click to expand...
Click to collapse
My wife has the same problem with her XT1053 on T-Mobile. Sometimes instead of the picture, the recipient gets the media content size message.
We've tried sending the same image and different times and on or off wifi. Sometimes it works. Sometimes it doesn't. We have not figured out a pattern.
We've also tried both the epc and fast apn and with or without MMS proxy set in the apn settings.
She's coming from an iPhone so anything that doesn't "just work" is a glaring deficiency.
poorgrad said:
My wife has the same problem with her XT1053 on T-Mobile. Sometimes instead of the picture, the recipient gets the media content size message.
We've tried sending the same image and different times and on or off wifi. Sometimes it works. Sometimes it doesn't. We have figured out a pattern.
We've also tried both the epc and fast apn and with or without MMS proxy set in the apn settings.
She's coming from an iPhone so anything that doesn't "just work" is a glaring deficiency.
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Click to collapse
whats the pattern you notice because mine has no pattern. I'm having the same issue, on tmobile using the t-mobile XT 1053. I attached a screenshot of the error message I'm getting.
Its been going on for week with me using AIO and using T-mobile, using 4.4 and 4.4.2. I even got my phone warrantied because of it. Still happening, obviously there is a software bug with the stock messaging app. also, my signal randomly disappears -___- I'm waiting on a call back from a level 3 technician.
Motorola, please take note of the moto x bug!
Try using hangouts. I can send anything. But I'm still on 4.4
MOTO X SLAPPED
I had the same problem with the stock app on my T-Mobile moto x. Switched to 8sms and it works fine.
Sent from my Nexus 7 using xda app-developers app
drago10029 said:
whats the pattern you notice because mine has no pattern. I'm having the same issue, on tmobile using the t-mobile XT 1053. I attached a screenshot of the error message I'm getting.
Its been going on for week with me using AIO and using T-mobile, using 4.4 and 4.4.2. I even got my phone warrantied because of it. Still happening, obviously there is a software bug with the stock messaging app. also, my signal randomly disappears -___- I'm waiting on a call back from a level 3 technician.
Motorola, please take note of the moto x bug!
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Click to collapse
Sorry that was a mis-type. We have NOT figured out a pattern.
poorgrad said:
Sorry that was a mis-type. We have NOT figured out a pattern.
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Click to collapse
ok, thanks for clarifying. I haven't been able to replicate it either. my girlfriend and i have been working on this issue for days lol. Next step is to get a refund. This says too much about Motorola and the state of android. grrrr!!! #fasterupdates
try 8sms.
maybe carrier restriction?
It's not a carrier restriction. Fact is, the MMS apk file does not include the code to compress down the image. I believe this is also happening with the AOSP Messenger as well. I'm not sure why, but I was having this exact same issue on some other ROMs on my RAZR HD. It's my guess that Google removed the auto-compression code from the AOSP messaging app in an effort to get people to use Hangouts.
Sent from my Nexus 7 using Tapatalk
I have same problem when sending it to someone with nexus 5. It's weird.
Sent from my XT1056 using xda app-developers app
I gave up on the stock messaging app and hangouts and use 8sms instead. Pictures are fine but I can only get mms through mobile data, not wifi. I'm on Tmobile so I think this is a limitation of the service... Unless anyone knows a way around this.
Sent from my XT1053 using xda app-developers app
I use the stock MMS.apk and I have never had this issue. I've sent pics to iPhones, GS3/GS4, Nexus 5s, you name it. Never had anyone tell me they couldn't see my images. I'm still on Jellybean though, maybe it's a KitKat thing?
Sent from my Moto X
arcanexvi said:
Compresses fin
e for me. Are you using a 3rd party messenger? Stock messaging and hangouts both will resize automatically. If they're not, you've likely altered something or aren't using the native messaging apps.
Sent from my XT1080 using Tapatalk
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jshahanii said:
No, everything is factory set. No third party apps or anything like that. Most pics are sending fine, but some will say "to large" and show a hazard type sign... No idea. Thanks for the input
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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[email protected] said:
Try using hangouts. I can send anything. But I'm still on 4.4
MOTO X SLAPPED
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Click to collapse
_MetalHead_ said:
I use the stock MMS.apk and I have never had this issue. I've sent pics to iPhones, GS3/GS4, Nexus 5s, you name it. Never had anyone tell me they couldn't see my images. I'm still on Jellybean though, maybe it's a KitKat thing?
Sent from my Moto X
Click to expand...
Click to collapse
***IF YOU ARE HAVING THE ISSUE PLEASE READ THE FOLLOWING***
So I'm curious as to what carrier you guys are using? Also is the problem sporadic or constant?
HYPOTHESIS: I have a good case that T-mobile's network is to blame, in my situation. I've been using t-mobile with 2 different moto x (I exchanged because the compression issue) I am currently using a t-mobile HTC One which I will be returning since I thought the issue was my moto x. The issue still occurs on T-mobile HTC One.
So I've had MMS messages always send but some arrive and some don't, using The HTC One as well as the moto x, using t-mobile. What's interesting is this:
All messages take long to send
Some say sent (verified by checking the time stamp and also clicking on the view details for the picture) but after asking the recipient they would tell me they never received it.
I tested with friends from other networks (Sprint and AT&T), they've sent me images and I have no problem receiving them
I've sent messages to friends using other carriers (non-tmobile) they had no issues receiving mine but they would take long to send
Doing the t-mobile customer service test ((SENDING A MMS TO MYSELF, SOMETIMES THEY DON'T ARRIVE BUT WHEN THEY DO THEY ALSO TAKES A CONSIDERABLE AMOUNT OF TIME))
My GF and I both have tmobile branded phones on tmobiles network and all the above situations happen to us both. all the ISSUES I mentioned occur when we text one another too.
I've been testing MMS messages for 2-3 weeks texting a T-mobile iPhone 5 and my HTC One (T-mobile) and 2 Moto X (T-mobile) (XT 1053) all phones were running latest software. So this rules out pretty much every variable. We both have good coverage and have not dropped our phones at all.
THEORY: T-mobile has been aggressively bringing in new customers for months now with all the new plans and marketing and whatknot. So I believe that Tmobiles network is either having proxy issues with MMS or simply they are experiencing network congestion with all the new customers. This is similar to the network issues people were experiencing when AT&T got the iPhone for the first time. Things were pretty bad around those time for AT&T customers and a lot of people.
last, This is the hardest evidence I could get so far being that I can't indirectly test each and every carrier lol
I really do hope this helps!
Tmobile user here.
Sent from my XT1053 using xda app-developers app

Hacking problem HTC One M7 International

I hope this is the right place to post this. I'm a total newbe with a serious problem..
Someone called from number +972542241849
So i answered this number but noone talked so i hang up
I tried calling throughout the day from different phones and it says the costumer cant accept my calls
It was showing on my call logs
A few hours later I had another look
on my call logs and no calls from or to this number showing
I wrote it down and also saved it to my phone
So i started texting it...
Closed the texting window and reopen and no texting shows
None
So I texted several more time thretning messages
And now it shows messages records but no call record even if im calling it immedietly vanish from my call logs
Could anyone explain me what does that means.....?
This particular incident is just one of many other signs that I'm having a constant problem in many different variations.
Thank you in advance! ??
Sent from my HTC One using XDA Premium 4 mobile app
P.S im trying to learn if the access was gain to my call logs and is it to the rest on my phone.. do i need to restore my phone? What can i do to gain some privacy and if???
Sent from my HTC One using XDA Premium 4 mobile app
Wow, 3 hours 102 views and no one comment, advice... Word??!?
Sent from my HTC One using XDA Premium 4 mobile app
rolish said:
Wow, 3 hours 102 views and no one comment, advice... Word??!?
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Haha, it's not that people don't want to help, they don't know what to say.
Here, it could be a wrong number, I've had that happen to me before and I hung up. I haven't noticed with the call logs though. Are they on your device or carrier?
Sent from my HTC_0P6B using Tapatalk
Firstly, thank you for bothering to reply... I have had this problem for a long time in many different variations. It was not just the call logs its also text messages. No it is not a wrong number... At first i would send texts too and there was record, but less the half an hour later they were not there anymore. Strange! I cant determine if its on my device or my carrier. How could I ?? I understand that
S-OFF will give me some security..? As far as all my internet accounts and emails, i do not have privacy what so ever and i got use to that, but on my phone, how could existing call logs and text messages vanish without me deleting it?
I am fully aware of the reason and know its happening. This is the main reason for me to join XDA in the first place, to try and learn how I could trace the source and prevent some what the dammage.
Sent from my HTC One using XDA Premium 4 mobile app
Welcome to xda. Bumping your post in 3 hours is considered pretty rude, 24 hours is more appropriate. If people know the answer they will reply, this site is not for you to demand guaranteed free tech support. Have some patience.
I don't think you've been hacked and s-off does not increase security.
Well there is always the first time in which you learn. Not familiar with this time rulles. I know either my device or through my carrier is being hacked.
Sent from my HTC One using XDA Premium 4 mobile app

Weird MMS issue on NPD35K preview 3

Has anyone had any issues receiving and sending MMS on dev preview 3? I didn't have any on the first 2 releases. Now what I've noticed is that it shows with sending or downloading and it will just hang forever until I shut off the wifi connection (does it connected to any WiFi) same thing using stock messenger app and hangouts. I'm on T-Mobile and wanna try and narrow down the cause. And before anyone says anything. I know it's a preview and has bugs, just wanna know if its happening across the board or if its possibly through my carrier.
Sent from my Nexus 6 using XDA Free mobile app
You are out of luck without a logcat. Without it the best answer you will find is "it's aliens"
zelendel said:
You are out of luck without a logcat. Without it the best answer you will find is "it's aliens"
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Click to collapse
What ya think a logcat will catch? No error, no crash. Just hangs. I'll get one if ya want
Sent from my Nexus 6 using XDA Free mobile app
31ken31 said:
What ya think a logcat will catch? No error, no crash. Just hangs. I'll get one if ya want
Sent from my Nexus 6 using XDA Free mobile app
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Click to collapse
You do know a logcat catches everything that is going on. Not just crashes. It may lead to info for help but considering this is a beta and source code it not released yet there will be nothing anyone can do really.
I was having issues sending and receiving texts until I copied the mmsc info from the other APN and pasted it into the default fast APN. I also added MMS to the APN type field.
Sent from my Nexus 6 using XDA-Developers mobile app

Not getting text codes.

So i havent been getting my comfirmation text.
I.e.
Paypal, dicovercard, facebook, etc....
Does anyone know what i can do to fix this?
Some sites let you pick email and get thoses asap but text i never get.
Didbt happen on my s7 edge
xile6 said:
So i havent been getting my comfirmation text.
I.e.
Paypal, dicovercard, facebook, etc....
Does anyone know what i can do to fix this?
Some sites let you pick email and get thoses asap but text i never get.
Didbt happen on my s7 edge
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Click to collapse
Did you possibly turn off those types of messages the first time you received one?
Sent from my SM-N930T using XDA Premium HD app
Intub8 said:
Did you possibly turn off those types of messages the first time you received one?
Sent from my SM-N930T using XDA Premium HD app
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No i didnt, but i talk to tmobile today and they said they been having that problem.
They took my phone off the network and put it back on.
Seems to work now.
ive had this happen also hmmm

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