HD7 not connecting to pc - HD7 Q&A, Help & Troubleshooting

Hi Xda, I have a problem with my hd7. I got a new phone so I gave it to a family member. After a week or so I got complaints that it wouldn't connect to the computer so I checked it out... The hd7 won't connect to any computer, I've tried every possible usb port as well as several different versions of Zune and nothing helped. When I plug it into a computer is says that the usb device is not recognized and in device manager it lists the hd7 as an "unknown device". Also in the device description it says that no drivers were loaded for the device. Is there anything I can do to fix it???

You clearly hate the Search bar or are really Lazy
http://forum.xda-developers.com/showthread.php?t=2137078
I answered this before!

Related

DIE XPERIA! DIE VISTA! arrrrrrhhhhh!

Hey guys I realy could do with some help here
When I connect my bran new x1 to my laptop (vista 32)
I get this message....
"One of the devices attached to this computer has malfunctioned and windows dose not recognize it for assistance in solving this problem click this message."
And then i get...
"This device has malfunctioned try reconnecting the device or replace it"
I sometimes had this problem on my last x1 but it worked after few reconnection's (my other usb devices allways work fine and so did my first 2 x1s). After trying over 40 times with different ports and different usb
Cables I assumed that it must be a problem with my laptop.
so I did a full destructive restore totally wiped everything off my laptop. Turned it back on and got a different message when I connected the phone.
"Windows mobile adapter has failed"
I typed this into google looking for a solution and found a few random forums that showed other people had had the same problem in Aug 14, 2008, March 17, 2008. a problem thats over a year old will have been fixed I thought. So ill have to wait for windows update to finnish.
After 16 hours of vista updating and resetting updating and resetting i plugged the x1 in and got this message
"usb devise not recognized. One of the devices attached to this computer has malfunctioned and windows dose not recognize it for assistance in solving this problem click this message."
And then i get...
"This device has malfunctioned try reconnecting the device or replace it"
iv updated all my drivers. iv tried Microsoft's fix it tool that scans your computer for errors and it came back with....
"No problems have been detected on your system."
Iv been on the tech guys website.
Iv tried different usb cables,
Istalling windows mobile device center makes no difference,
Iv even tried it on a different computer (running xp)
and still no joy! xp fails to find settings and asks for the cd that came with the device (I didnt get one with this phone (x1)so I used the one from the old phone(x1i) this didnt work and it also gave the option of searching for settings on the internet, this didnt work ither!
Surely theres something iv missed I cant have had 4 Sony Ericsson x1s and they've all been ****ed? each have had different problems. iv tried phoning Sony Ericsson support all they say is send it off for repair but how many times do I have to send these things off? its beyond a joke! I just want one that works!
Any help with my usb problem would be highly appreciated.
Is anybody els having the same problems?
AAAAAAHHHHHHHHHHH
It could be a problem with the software on my phone coz my insurence companie sent me this letter.....
dear re:j 47299
please be advised that the following return of your mobile phone to our service center and your consequent request for the refund postage that upon further inspection of this unit we have found that your issue dose not fall into either "engineering failure" or "parts failure" and therefore dose does not qualify under our refund policy,
we have enclosed your receipt for your reference and assure you of a our prompt and personal attention at all times
yours sincerely
administration
but becouse the usb connection dosnt work I cant update the software or flash a rom (sd card method requires hard spl - hard spl requires usb) anybody know of a way round this?
(I have an sd card reader and bluetooth dongle)
w.i.n.d.l.e said:
but becouse the usb connection dosnt work I cant update the software or flash a rom (sd card method requires hard spl - hard spl requires usb) anybody know of a way round this?
(I have an sd card reader and bluetooth dongle)
Click to expand...
Click to collapse
Generic roms don't need to be HardSPL'd to flash via Micro SD method.
Download one of the generic roms and extract the nbh file (if it's an .exe use winrar to extract the file), rename kovsimg.nbh, whack it on the micro sd card and put the phone into boot loader mode (hold vol down and power when turning on).
Once you have flashed the generic rom, check to see if the usb connection works properly on this version before making any changes.
You should try and get your phone back to stock before sending it away for warranty repair.
You are using Vista, what did you expect lol?
i gave up trying to sync with vista on my laptop. i use xp and active sync.
wish you good luck bro
quite shocked when saw a screen break xperia, lol
I had a Motorola MPx220 which had this problem (I was using XP at the time), the socket on the phone motherboard had gone bad.
If XP is asking for drivers, you need to install ActiveSync first. If you've had 4 X1s and they haven't worked on your Vista computer it is probably your computer. Go back to the XP computer, install ActiveSync (download it off microsoft.com) and try again!
Vista does work with the X1. I think I'm not the only person who can testify to this. It is possible that your computer is not supplying enough power through the USB port- in this case you need to disable charging over a computer USB port on your phone.
have you tried other usb ports? i've had no problems. even on vista 64 or win7 64. i did had problems once, my pc didn't recognize my xperia, but it was to a faulty usb cable, maybe that's your problem too.
Check the settings on your phone. Settings, USB to PC, uncheck that checkbox under ActiveSync. Oh, and switch to Windows 7, bro.
Every now and then (say once every 3 months) I get over-zealous with adding USB ports to my laptop. It comes with two ports standard but I have another two through the use of a PCMCIA extension slot. Say I have a 2.5 HDD, 3.5 HDD, printer and wireless router connected at the same time, most of the ports go bonko.
Thats the source of the "One of the USB Devices has Malfunctioned" warnings. I think its just collectively, there is not enough power to run them efficiently at the same time. Changing USB ports or disconnecting some of the devices tend to work for me.
w.i.n.d.l.e said:
Hey guys I realy could do with some help here
AAAAAAHHHHHHHHHHH
Click to expand...
Click to collapse
Was that photoshop'ed?
the screen is off an iphone lol its a drag and drop via ms paint.
id like to jump up and down on my x1 then force feed it to vodafone
yes iv had 4 x1s but this is the first that wont connect to my laptop
many great suggestions here! some things I havnt tryed yet and im glad to hear I can still flash roms. thanks guys ill let you know how i get on
Pretty sure it's a problem with WMDC caused by a windows update.
You have to delete the device, uninstall WMDC (fully) and reinstall. I'll see if I can find the instructions again.
EDIT:
Uninstall WMDC and WMDC driver update and reinstall the latest WMDC.
OR
Try:
1. Keep your device connected
2. Press START+r and enter "devmgmt.msc" (without the quotation marks).
3. Look under the "Network adapters" node for "Microsoft Windows Mobile Remote Adapter". If this is not present, skip to step 4. Otherwise, right-click "Microsoft Windows Mobile Remote Adapter" and choose to "Uninstall"
4. Look under the "Mobile Devices" node for "Microsoft USB Sync". If this is not present, skip to step 5. Otherwise, right-click "Microsoft USB Sync" and choose to "Uninstall"
5. Disconnect and reconnect your device. Your device driver will re-install and Windows Mobile Device Center will launch.
Then:
6. restart your PC
7. uninstalling (make sure you click the box to remove associated software) both WMDC and WMDC driver update
7. install the latest WMDC 6.1 from link above.
8. restart your PC

[Q] Device not recognized?

I'm running Winxp SP3, Captivate with Cog2.8b3
I had installed the USB drivers for 32bit provided on these forums (before connecting my phone), then connected my phone and had windows throw up the "usb device not recognized" message. There's no android/samsung/etc. listing under the device manager.
Anybody else had this problem, or know how to fix it?
I had similar issues and reinstalled and uninstalled everything multiple times and that didnt fix anything. My suggestion would be to try a new USB cable or each of your USB ports.
My cable that came with my captivate was actually bad. It would charge the phone and even attempt to register with Windows by eventually fail with the same error you listed above.
MrSewerPickle said:
I had similar issues and reinstalled and uninstalled everything multiple times and that didnt fix anything. My suggestion would be to try a new USB cable or each of your USB ports.
My cable that came with my captivate was actually bad. It would charge the phone and even attempt to register with Windows by eventually fail with the same error you listed above.
Click to expand...
Click to collapse
I've tried each of my ports; the cable had worked previously, fairly recently, but I have a new windows install. I'll try a new one when I get back from school.
Try removing all bits of the USB Driver after un-installing them.. then try re-installing. XP is a pita with USB devices sometimes. Well windows in general for that matter.

[Q] Galaxy Note wont connect to pc

Hello forum !
i have used a couple of hours now trying to find a solution to my problem both here on the site but also on the internets.
i just recently became the happy owner of a Note, but i have been completely unable to connect it to any of my pc's ive had a galaxy i9000 that i didnt have any problems with but with my note it wont work.
under win7 64bit - when i plug the usb cable a "boc opens" in the drop down menu called MTP and when i klick that nothing happens, ive trid the varies ways of removing the sd card unmounting it etc. and debugging and so on but wont work.
it randomly connected once but then it dissapeared from my computer.
under winXP 32bit it just says usb device not recognised, i really wanna root this thing so i can play with the true power of this amazing device.
and on both pc's ive tried with kies and driver packs both together and seperately.
anyone out there that can help me out with this problem ?
cheers
and happy new year
Prosasan
Before connecting it to the PC with the cable, click "connect storage to pc" in the USB settings. After clicking it, then it will ask you to connect to pc. If you connect to pc before clicking it will not connect.
Sent from my GT-N7000 using Tapatalk
Hello i have done that but the same happens ive done it like it says i should i just dont get why my pc wont recognise it , when i press it and then it waits for me to plug it in, i do that the dialogue box shuts and then nothing happens besides windows saying unrecognised device connected
Strange, Mine connect fine just like how marinervijay mentioned. Go to Settings > Wireless> Usb Utilities and press connect first and then insert your USB, then press connect USB. Voila. There should be a window prompting to open in your windows just like when u insert a flashdrive to ur computer.
iknow its supposed to work like that.
the problem is that it doesnt work :/
Okay, have u tried resetting your Note to factory default?
no i havent tried that, because its all new it didnt work since i got it, i never thought that that might help, ill give it a go.
thx
On another, you might have a defective USB given to you by ur retailer. Perhaps you can contact them somehow and ask them to replace your USB?
do you mean the USB cable delivered with the phone ?
Cheers
Yes. Could be a defect. I'd suggest you check with your retailer if it is replaceable if none of what mentioned is working for you.
Hi,
Have you ticked USB debugging? Its under Settings>Apps>Development
Then it should show usb connection in notification tab, tap it and set usb storage as on.
There may be few problems here so I will suggest different solutions, one might work for you
1. Turn off your antivirus and connect, it should work, see after connecting mobile that does it install something near "Bottom clock"?, open "my computer" see if it gives you N7000 (give it a minute). sometimes your computer settings are a problem
2. If no, Install latest Kies on your computer as it downloads Samsung drivers for your phone
3. after connecting 1st time, computer takes some time to recognize your mobile--be patient--
4. if all of above doesnot work, restart computer, connect USB to another (or same) port (turn off antivirus) and see
5. Nothing, try in Setting>Applications>Development>debugging Mode
6. if not, try on another computer
7. still does not connect, change USB cable
8. Still nothing there might be a issue with your device, but I will not conceive that every quickly, trying all above few times should resolve the issue..
7.
Prosasan said:
Hello forum !
i have used a couple of hours now trying to find a solution to my problem both here on the site but also on the internets.
i just recently became the happy owner of a Note, but i have been completely unable to connect it to any of my pc's ive had a galaxy i9000 that i didnt have any problems with but with my note it wont work.
under win7 64bit - when i plug the usb cable a "boc opens" in the drop down menu called MTP and when i klick that nothing happens, ive trid the varies ways of removing the sd card unmounting it etc. and debugging and so on but wont work.
it randomly connected once but then it dissapeared from my computer.
under winXP 32bit it just says usb device not recognised, i really wanna root this thing so i can play with the true power of this amazing device.
and on both pc's ive tried with kies and driver packs both together and seperately.
anyone out there that can help me out with this problem ?
cheers
and happy new year
Prosasan
Click to expand...
Click to collapse
suresh.my said:
Hi,
Have you ticked USB debugging? Its under Settings>Apps>Development
Then it should show usb connection in notification tab, tap it and set usb storage as on.
Click to expand...
Click to collapse
i already tried that ive done all that i could think of
nasgilani said:
There may be few problems here so I will suggest different solutions, one might work for you
1. Turn off your antivirus and connect, it should work, see after connecting mobile that does it install something near "Bottom clock"?, open "my computer" see if it gives you N7000 (give it a minute). sometimes your computer settings are a problem
2. If no, Install latest Kies on your computer as it downloads Samsung drivers for your phone
3. after connecting 1st time, computer takes some time to recognize your mobile--be patient--
4. if all of above doesnot work, restart computer, connect USB to another (or same) port (turn off antivirus) and see
5. Nothing, try in Setting>Applications>Development>debugging Mode
6. if not, try on another computer
7. still does not connect, change USB cable
8. Still nothing there might be a issue with your device, but I will not conceive that every quickly, trying all above few times should resolve the issue..
7.
Click to expand...
Click to collapse
thanks ill try that now.
Cheers and thanks for all the answers and inputs
tried all but the usb cable..
nasgilani said:
There may be few problems here so I will suggest different solutions, one might work for you
1. Turn off your antivirus and connect, it should work, see after connecting mobile that does it install something near "Bottom clock"?, open "my computer" see if it gives you N7000 (give it a minute). sometimes your computer settings are a problem
2. If no, Install latest Kies on your computer as it downloads Samsung drivers for your phone
3. after connecting 1st time, computer takes some time to recognize your mobile--be patient--
4. if all of above doesnot work, restart computer, connect USB to another (or same) port (turn off antivirus) and see
5. Nothing, try in Setting>Applications>Development>debugging Mode
6. if not, try on another computer
7. still does not connect, change USB cable
8. Still nothing there might be a issue with your device, but I will not conceive that every quickly, trying all above few times should resolve the issue..
7.
Click to expand...
Click to collapse
Okey ive tried them all now, more then a few times most of these ive tried already and the antivirus isnt an issue as i dont have any on this pc. i think the problem either lays at the usb cable or the device itself. i will try and get to borrow a cable from a friend or something
Cheers for all the replies and helpfull inputs
Happy new year to everyone ^^
Have you tried connecting note to the pc using wireless?
Kies allows you to connect wirelessly.
good point!
sunnysurya said:
Have you tried connecting note to the pc using wireless?
Kies allows you to connect wirelessly.
Click to expand...
Click to collapse
i havent tried that, but does that work when u need to root it ?
cheers
I got root access
Prosasan said:
i havent tried that, but does that work when u need to root it ?
cheers
Click to expand...
Click to collapse
Hey,
I am able to get USB storage, and I got root access thru the batch files and help provided in this link: http://forum.xda-developers.com/showthread.php?t=1329360
I have Kies installed and this probably helped detect the phone.
Hope this helps..
USb Problem
Hi I've had the same problem.
I have been using the Note quite happily as a Mass USB storage since early December. Plugged it in this morning and I don't get anything. I have also tried the debugging and all the other things listed. Here's what I get:
Usb debugging on - just a sound and a charging indication
Usb debugging off -usb connected Mtp connected on the notification pull down page. When I click on notification it just shuts the window.
I have tried dialling *#7284# and selecting USB PDA which didin't do anything for me but others seem to have had some luck. See this link:
blog.vacs.fr/index.php?post/2010/12/24/How-to-repair-the-USB-not-detected-problem-on-Android-Samsung-phones
I will be rebooting tonight but I don't really want to.
only the Samsung USB wire works
I had this problem today. The Note would never connect the USB or external storage. I searched and found this thread.
I then noticed it was another USB cable (I gave about 1,000 now!). I tried the Samsung one, and it worked first time.
It is annoying, because these cables are normally swappable with any device. It appears Samsung have defined their own standard. The great thing about standards, of course, is that there are some many to choose from!
USB cable was defect - and replaced
Thanks for the help everyone

[Q] Connecting to computer problems

Hi all!
I have a Nexus One running CM7.2.0 with Clockworkmod Recovery. My computer is running Windows 7.
I want to connect my phone to the computer in order to return it to it's factory state with an official shipping rom and stock recovery image.
However, I've run into a problem which I've been having for quite a while now; when I plug the phone into the computer via USB cable, it charges, but nothing happens on the computer, and nothing happens on the phone.
I've tried different USB cables, and different computers.
If I push the part that goes into the phone port to the right, the computer will make a noise as if to say that something is connected, but then it will be unable to install the correct drivers, and will say "USB Device not recognized" It comes up as an "Unspecified" device in Devices and Printers, and in "Unknown Device Properties" it tells me that "Windows has stopped this device because it has reported problems. (Code 43)".
I have a feeling that the problem is the port on the phone, but I wanted to ask on here first to see what other people thought. Why is it that the phone charges correctly, but won't be recognized on the computer?
I might just add that this problem first started when I installed a device manager program that allowed me to see my texts and things when the phone was plugged into the computer. It was a while ago, and I think I remember (not entirely sure though!) not safely ejecting the phone before unplugging it, and then 2 minutes later when I went to plug it back in, this occurred. Whether this is related to the problem or not I do not know.
Also, I'll add that this problem has been occurring for quite a few months now, but it is only recently that I have noticed that when plugged into a wall charger, the phone charges much slower than it used to, and the charging light will go on and off every so often. This suggests port wear, but this started happening quite a while after the connection problems happened.
Anyway, thanks to all those who respond! I am keen to work out what is wrong.
Thanks,
Simon
Also I'll add that the SD card works perfectly fine in an SD card reader USB thing!
Dog. said:
Hi all!
I have a Nexus One running CM7.2.0 with Clockworkmod Recovery. My computer is running Windows 7.
I want to connect my phone to the computer in order to return it to it's factory state with an official shipping rom and stock recovery image.
However, I've run into a problem which I've been having for quite a while now; when I plug the phone into the computer via USB cable, it charges, but nothing happens on the computer, and nothing happens on the phone.
I've tried different USB cables, and different computers.
If I push the part that goes into the phone port to the right, the computer will make a noise as if to say that something is connected, but then it will be unable to install the correct drivers, and will say "USB Device not recognized" It comes up as an "Unspecified" device in Devices and Printers, and in "Unknown Device Properties" it tells me that "Windows has stopped this device because it has reported problems. (Code 43)".
I have a feeling that the problem is the port on the phone, but I wanted to ask on here first to see what other people thought. Why is it that the phone charges correctly, but won't be recognized on the computer?
I might just add that this problem first started when I installed a device manager program that allowed me to see my texts and things when the phone was plugged into the computer. It was a while ago, and I think I remember (not entirely sure though!) not safely ejecting the phone before unplugging it, and then 2 minutes later when I went to plug it back in, this occurred. Whether this is related to the problem or not I do not know.
Also, I'll add that this problem has been occurring for quite a few months now, but it is only recently that I have noticed that when plugged into a wall charger, the phone charges much slower than it used to, and the charging light will go on and off every so often. This suggests port wear, but this started happening quite a while after the connection problems happened.
Anyway, thanks to all those who respond! I am keen to work out what is wrong.
Thanks,
Simon
Click to expand...
Click to collapse
There are many steps for correcting the error, check out Microsoft site http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-code-43-when-usb-not-recognised/6a2a5531-8b80-4798-9aa6-ee2dcb705c7f
BTW, learn how to use google to search.
taodan said:
There are many steps for correcting the error, check out Microsoft site
BTW, learn how to use google to search.
Click to expand...
Click to collapse
I'm not sure you properly read what I said..
My phone doesn't work on any computer I try it on. All other USB devices work fine on the computer I am currently using. This means that it is not simply a matter of following the steps you linked, because the problem is not related to a windows error.
BTW, learn how to read properly.
Youshuold change usb cable or or rest the phone.but first of all buckup your data after that phone will stat newely so bug will be gone
Sent from my Nexus One using xda app-developers app

windows 8.1 laptop not seeing my htc one

hi all how ar you,
recently i bought a used htc one dual sim, i'm loving it !!
but when i try to connect it to my windows 8.1 laptop
it doesn't see it. nothing happens on the laptop. as if i didn't connect anything.
however, my htc one charges, and a message is displayed : (to browse phone storage, you must first unlock your device)
i unlocked the passcode, nothing happens.
i am using the original usb cable, i tried different cables, different usb ports.... same problem
enabled debugging mode, same problem
installed htc sync manager, and htc one drivers, same problem and htc sync manager doesn't see ,my phone connected.
in device manager, i can't see my phone either.
what is the problem, what can i do, my laptop sees other phones normally.
please help ???
anas191 said:
hi all how ar you,
recently i bought a used htc one dual sim, i'm loving it !!
but when i try to connect it to my windows 8.1 laptop
it doesn't see it. nothing happens on the laptop. as if i didn't connect anything.
however, my htc one charges, and a message is displayed : (to browse phone storage, you must first unlock your device)
i unlocked the passcode, nothing happens.
i am using the original usb cable, i tried different cables, different usb ports.... same problem
enabled debugging mode, same problem
installed htc sync manager, and htc one drivers, same problem and htc sync manager doesn't see ,my phone connected.
in device manager, i can't see my phone either.
what is the problem, what can i do, my laptop sees other phones normally.
please help ???
Click to expand...
Click to collapse
try a windows 7 or xp machine if possible or try a bootable linux distro like unbuntu and see if that can see your device, if it can then I would say your HBOOt on your phone is too old for windows 8+, if none of the above works then its possibly the charging port in the phone itself.
Seanie280672 said:
try a windows 7 or xp machine if possible or try a bootable linux distro like unbuntu and see if that can see your device, if it can then I would say your HBOOt on your phone is too old for windows 8+, if none of the above works then its possibly the charging port in the phone itself.
Click to expand...
Click to collapse
i'll try that out, if my HBOOT is too old, can i update and what exactly is it ?
thanks for your response

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