Let me start off by mentioning that I am an avid smart phone user.
Over the past year I have switched between the iphone 4, the s2 , the s3, the bold 990 and finally the nexus 4.
Out of all the devices I have purchased the one I have regretted the most is the nexus 4 from LG.
It broke after dropping off my desk during the first week.
The screen was shattered, while the glass sticker that comes from the manufacturer was still enact.
After speaking to countless reps in Canada, apparently the phone could only be fixed in the US headquarters in California.
So I sent the phone via fed ex.
Over the next 40 days I called, emailed, live chatted almost every other day to get updates on my phone repair.
On Feb 6th, 40 days after sending in the phone to be repaired, the rep assured me that the screen was fixed and was sent out for delivery .
Today is Feb 18th. I just received the phone.
And guess what, the phone was not repaired.
After calling GOOGLE and LG countless times today, the best they could offer me is to send back the phone and wait another 40 days and hopefully it can be fixed.
I am still on hold with them to speak to a manager so I dont know what will happen.
All I know is every review online on the NEXUS 4 that said you could not argue with a phone with these features at this price are incredibly wrong.
The quality and after sale service is garbage. That's why the price tag is so low.
I have now switched back to my iphone 4 and bold 9900 that I have had for over 13 months, and still without a single scratch.
LG is the biggest rip off of a company ever, and shame on google for dealing with them.
Oh, and I forgot to mention, when I spoke to google about the problem with my nexus 4, she transferred me to ASUS.
and then emailed me the contact number for Samsung, so I can fix my LG phone.
Whats wrong with these companies?
You dropped your phone and claimed warranty from Google? Why would you call LG again when you have been dealing with Google?
Are they replacing it free of charge?
Sounds like you've had more trouble with the companies rather than the "Device"
You just had bad luck.
Sent from my Nexus 4 using xda premium
u deserve it for using an iphone and blackberry ))
You had a bad experience while thousands of others have had a wonderful experience. It happens. Life sucks. Get over yourself.
INB4 Locked.
You dropped your phone and it broke. I'm surprised that they are even fixing it for you. Your title seemed to suggest that your post would contain some complaints about the device itself, other than it obeys the laws of physics and the companies that manufacture and distribute it don't really care about you.
Sent from my Nexus 4 using Tapatalk 2
theguitarman94 said:
Sounds like you've had more trouble with the companies rather than the "Device"
Click to expand...
Click to collapse
/thread.
It's no news flash Google customer service sucks. The new Google b&m stores coming will be interesting. I'm expecting an automated touch screen kiosk vending machine and a return slot.
Sent from my Nexus 7 using XDA Premium HD app
I believe the term used for your situation is called - trolled.
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ashtonts said:
Click to expand...
Click to collapse
hahahhahahahhahahahhha
Take better care of your phone next time instead of blaming the device.
Phone dropped from your desk.
Phone glass shattered.
So, by the op's logic, if I drop a coffee mug off my desk and it breaks, it's not my own stupidity, it's actually a faulty cup?
Oh yeah... IB4L
Sent from my Nexus 4 using Tapatalk 2
No everyone listen to the OP return your device right now. His one experience is going to be ours.
Take my experience also, I have a nexus 7; it had screen lift I called Google they actually sent me a advance replacement and had the nerve to leave me a shipping sticker inside the box so I could just put it on the box and ship it right back. Wtf
Also take my technician experience, it was our technician policy to annoy a customer in which the way they annoy us with constant calls before the item even gets there and calls when it just gets to us, to just sit on their repair.
Just saying
Sent from my Nexus 7 using Tapatalk 2
BrianDigital said:
No everyone listen to the OP return your device right now. His one experience is going to be ours.
Take my experience also, I have a nexus 7; it had screen lift I called Google they actually sent me a advance replacement and had the nerve to leave me a shipping sticker inside the box so I could just put it on the box and ship it right back. Wtf
Also take my technician experience, it was our technician policy to annoy a customer in which the way they annoy us with constant calls before the item even gets there and calls when it just gets to us, to just sit on their repair.
Just saying
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
richteralan said:
Click to expand...
Click to collapse
estallings15 said:
Click to expand...
Click to collapse
richteralan said:
Click to expand...
Click to collapse
You really don't understand memes... Do you?
richteralan said:
Click to expand...
Click to collapse
---------- Post added at 05:35 PM ---------- Previous post was at 05:34 PM ----------
AshtonTS said:
You really don't understand memes... Do you?
Click to expand...
Click to collapse
That's the joke, bro. He purposely does it poorly.
Related
NEED OPINIONS?
If gamestop is selling the nexus 7 in stores beginning tomorrow (12th). What's to stop me from calling google and canceling my order, hopping in the car and buying one over the counter tomorrow morning? Problem? I'll call around to the gamestops in my area to see if this is possible. anyone have some insight for me on this topic? WILL IT WORK?
no, order cancellations are being blocked. but you can return it when it does come.
Sent from my mopho
cj250mills said:
NEED OPINIONS?
If gamestop is selling the nexus 7 in stores beginning tomorrow (12th). What's to stop me from calling google and canceling my order, hopping in the car and buying one over the counter tomorrow morning? Problem? I'll call around to the gamestops in my area to see if this is possible. anyone have some insight for me on this topic? WILL IT WORK?
Click to expand...
Click to collapse
I've been hearing that Google has been telling people that its too late to cancel their preorders at this point
Sent from my Galaxy Nexus using xda app-developers app
I don't think gamestop is going to start selling them tomorrow. Google hasn't given them the go ahead yet.
Sent from my cm_tenderloin using xda app-developers app
Depends on what happens, if you have been following http://forum.xda-developers.com/showthread.php?t=1737556 you would know that gamestop may or may not have received an email from google telling them not to sell tomorrow. Also a lot of people who called google to try and cancel have been told its too late to cancel and they would need to wait till after delivery, return/refuse delivery and wait a few weeks for refund.
Sent from my Transformer TF101 using Tapatalk 2
Thanks Guys
Thanks for the speedy replies, sounds like it would be a ton of extra hassle to go through this process. As a few others were saying, I wouldnt even care if it took another week to arrive at my door (it might).... I just want dates. :'(
cj250mills said:
Thanks for the speedy replies, sounds like it would be a ton of extra hassle to go through this process. As a few others were saying, I wouldnt even care if it took another week to arrive at my door (it might).... I just want dates. :'(
Click to expand...
Click to collapse
Here's whats stopping you...
I'm 99% sure you have to be on a preorder list from Gamestop to buy one...
You're not going to stroll in to gamestop and just pick up a Nexus 7 off the shelves. Gamestop has already hit their national wave 1 quota from google. I preordered my nexus 7 on Saturday, the 7th and I'm on wave 2. With that said, I don't know how stores would have nexus 7's just available to a general consumer to come in off the streets.
Keep your existing preorder.....
IF I were to come across a unicorn with a leprechaun on his back, is it appropriate to pet the unicorn or do you think the leprechaun would get offended?
MWBehr said:
IF I were to come across a unicorn with a leprechaun on his back, is it appropriate to pet the unicorn or do you think the leprechaun would get offended?
Click to expand...
Click to collapse
You're my new favorite person.
Sent from my ADR6425LVW using xda app-developers app
cj250mills said:
Thanks for the speedy replies, sounds like it would be a ton of extra hassle to go through this process. As a few others were saying, I wouldnt even care if it took another week to arrive at my door (it might).... I just want dates. :'(
Click to expand...
Click to collapse
You have dates. Quit crying and stick to the dates Google gave you.
cj250mills said:
NEED OPINIONS?
Click to expand...
Click to collapse
be patient?
Hemidroids said:
You have dates. Quit crying and stick to the dates Google gave you.
Click to expand...
Click to collapse
When I first read your username I thought it said Hemorrhoids.... word to the wise.
I placed a preorder through Gamestop and what a slickdeal (thanks for the heads up slickdeals!)
Bought two ipod touches off craigslist for 60 and 65
Traded them both in for $240 credit
270 (after taxes) + 125 (craigslist ipods) - 240 (trade in credit) = 155 for a brand new Nexus 7
freakin SCREAMING awesome deal. whooooooot
Can't wait to get my hands on this tablet, especially for such a killer price. Thanks slickdeals and gamestop LOL
cj250mills said:
When I first read your username I thought it said Hemorrhoids.... word to the wise.
Click to expand...
Click to collapse
LOL. but in all seriousness, this gamestop hype might leave you disappointed. keep your google preorder.
I was thinking about going into gamestop to preorder it or wait until it comes out. If I don't preorder, do I still get the 25$ giftcard
Don't cancel your pre order you will cry baby tears if you do.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Well I got my shipping info yesterday, and have yet to receive any update on ups of it being actually shipped.
So I call ups and asked what was going on, and why would they say delivery date of the 16th if I have seen it ship yet.
The rep said once it ships the delivery date will update to most likely to Tuesday.
Sorry to bring bad news but I just wanted to give a heads up.
I am pissed I could have bought it from Sam club cheaper and no shipping cost. I wish Google would have said retail stores would have it same time. This makes we want to dump Google and go to Apple and iOS full time.
Sent from my SAMSUNG-SGH-I747 using xda premium
sabre31 said:
I am pissed I could have bought it from Sam club cheaper and no shipping cost. I wish Google would have said retail stores would have it same time. This makes we want to dump Google and go to Apple and iOS full time.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Don't be so dramatic. Ordering from Google didn't guarantee that you get yours before anyone else. If you're getting angry over having to wait a couple of extra days, then Android is probably better off without you.
(For the record, I'm still likely to get mine even later than you get yours)
I ordered way back on the 27th from the Play store but still ran out yesterday and picked one up from a b+m store anyways. Wanted to be able to play with it over the weekend. When mine comes from Play, I'll either return this one or sell it to a buddy.
It will be worth the wait, I can assure you. This thing is all sorts of amazing.
I don't mind the wait that doesn't upset me I am upset because if they had stated retail stores would have it same week I would have bought it from there and saved shipping costs even if it was same price and now Sams club has it 20 bucks cheaper and with tax that is 40 bucks or so off.
Sent from my SAMSUNG-SGH-I747 using xda premium
_MetalHead_ said:
I ordered way back on the 27th from the Play store but still ran out yesterday and picked one up from a b+m store anyways. Wanted to be able to play with it over the weekend. When mine comes from Play, I'll either return this one or sell it to a buddy.
It will be worth the wait, I can assure you. This thing is all sorts of amazing.
Click to expand...
Click to collapse
Agreed its pretty sweet. Mine shipped Friday but I went to Sam's club and picked up another so now the GF gets one when it arrives
Sent from my Nexus 7 using xda app-developers app
FTMDan said:
Don't be so dramatic. Ordering from Google didn't guarantee that you get yours before anyone else. If you're getting angry over having to wait a couple of extra days, then Android is probably better off without you.
(For the record, I'm still likely to get mine even later than you get yours)
Click to expand...
Click to collapse
the tabs there were not from google seemed to have some kind of defect
sabre31 said:
I am pissed I could have bought it from Sam club cheaper and no shipping cost. I wish Google would have said retail stores would have it same time. This makes we want to dump Google and go to Apple and iOS full time.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
"This makes we want to dump Google and go to Apple and iOS full time."
You sound like a man who does not know what he wants.
mikesm1234 said:
"This makes we want to dump Google and go to Apple and iOS full time."
You sound like a man who does not know what he wants.
Click to expand...
Click to collapse
Let him go to iOS. He'll be back once he experiences delays from Apple.
RMXO said:
Let him go to iOS. He'll be back once he experiences delays from Apple.
Click to expand...
Click to collapse
yeah and may be delays from their products as well.
sabre31 said:
I am pissed I could have bought it from Sam club cheaper and no shipping cost. I wish Google would have said retail stores would have it same time. This makes we want to dump Google and go to Apple and iOS full time.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Google could screw up 100 times over and I still would not jump over to Apple. Yes I'm pissed that I pre-ordered early from the Play store and yes GameStop pre-orders are already in their grubby hands but I will have my tablet by mid next week. Do I want to trade a few days waiting or jump over to sue happy Apple? Apple would rather kill everyone then release new/better products. The next iPhone will have the same design for 2 years minimum and the same screen size for another 5 years. And I'm not giving those bastards 30% of my app purchases just to blow it in the court room. I sold my iPad 3 two weeks ago and I have no regrets in doing so.
There's absolutely no need for yet another thread about orders/deliveries - there are stickies where you can discuss such matters.
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So guys I finally bought n7 today (launch day) I checked n7 for any issues it could had. Screen was ok, multitouch looked nice also...but when I filled it with some apps it just crashed to boot screen two times. First time hard reset - vol.down+power worked. Second time it was completely stucked in boot screen (X logo). Nothing helped.
So I went to the shop and instatly replaced for the brand new n7. As I came home I realised it has a bit of screen lifting (didnt see this issue in the shop). But rly I could live with it since its minor not like in the videos. But the funny thing is I tried to check out inside of n7. Somehow I couldnt detach the back So it looks like I got glued tablet. I feel special. And the shop is out of stock so yay from tomorrow im again without n7.
And...?
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I wouldn't have changed so quickly. Rebooting sometimes happens. Its doesn't mean that the tablet has a defect. Since i bough mine i had 2 reboots. Apart from that it is perfect in everything.
What can i say ? I love the damm thing.
Sent from my GT-I9300 using xda premium
mustbepbs said:
And...?
Click to expand...
Click to collapse
Why post something like this other than to be a troll.
airmaxx23 said:
Why post something like this other than to be a troll.
Click to expand...
Click to collapse
Because we have enough pointless threads in General and Q&A. People treat this like a chat room and create a new thread when a thought pops into their head.
mustbepbs said:
Because we have enough pointless threads in General and Q&A. People treat this like a chat room and create a new thread when a thought pops into their head.
Click to expand...
Click to collapse
Have to agree with this, he got a tablet, and instantly returned it instead of giving it time to settle in, then when he got his next tablet he decided that because of an issue that doesn't affect the tablet he is going to return it again. Oh but there's a twist! Seriously, this couldn't have been added to any of the other "Buyers beware" or "Screen lift" threads?
miketoasty said:
Have to agree with this, he got a tablet, and instantly returned it instead of giving it time to settle in, then when he got his next tablet he decided that because of an issue that doesn't affect the tablet he is going to return it again. Oh but there's a twist! Seriously, this couldn't have been added to any of the other "Buyers beware" or "Screen lift" threads?
Click to expand...
Click to collapse
...or in the OT-thread? http://forum.xda-developers.com/showthread.php?t=1900037
Skickat från min Nexus 7 via Tapatalk 2
Today, I went to work, got on the bus to go home and gave some random guy a huge rant as to why my Nexus 7 isn't an iPad Mini. I then continued to bash Apple products knowing full-well he had an iPhone 5 in his pocket and said any twat with an Apple product needs shooting. You didn't need to know my life story but I though why make a new thread about it? I could just post in in your useless thread instead.
TheChaoticLlama said:
Today, I went to work, got on the bus to go home and gave some random guy a huge rant as to why my Nexus 7 isn't an iPad Mini. I then continued to bash Apple products knowing full-well he had an iPhone 5 in his pocket and said any twat with an Apple product needs shooting. You didn't need to know my life story but I though why make a new thread about it? I could just post in in your useless thread instead.
Click to expand...
Click to collapse
This
Sent from my Nexus 7 using XDA Premium HD app
constructive critism? nop, poor trolling. So i created a topic about my problem. Your trolling is even worse and less mannered than what I did. So get out if you have nothing to say. That post hunting doesnt give you right to say OT ****. If I did something wrong a mod can move it to the right place and I will apologize. Love the smartasses like you.
Back to topic. The first n7 I waited, rebooted it couple of times, etc but it didnt help.
The second n7..I didnt see it was used already, even charger wasnt packed.
About for you "minor" issues. I buy a brand new product from a huge tech company. I dont expect to repair what I buy. I dont want to buy a product who is marked as "broken". Maybe for you its nothing but for me, its like 2/3 of my salary.
Maybe you love defected goods so you can fix them..I dont.
Cause ppl like you they dont bother to make high quality stuff. Thank you.
Sent from my HTC Desire using xda app-developers app
Cool story bro.
Sent from my Nexus 7 using xda premium
Can a mod delete/lock this thread please? Thanks
Sent from my HTC Desire using xda app-developers app
YMMV, but it appears as though Hammerhead devices you've purchased from Google Play Store that are cracked or ones that have suffered water damage are able to be replaced completely free. They'll put a hold on your debit/credit card, mail you a replacement and you send the old/broken/damaged one back.
Note: This is one time replacement is only available for folks who purchased their phones in the US and from the Google Play Store!
http://www.reddit.com/r/Nexus5/comments/2fbo2p/new_nexus_5_repair_policy/
http://www.androidcentral.com/google-creates-new-free-replacement-program-damaged-nexus-5-phones
http://www.androidpolice.com/2014/0...-free-under-a-new-unofficial-warranty-policy/
If only they had implemented this earlier!!!!
Sent from my Nexus 5 using XDA Free mobile app
It seems Google doesn't have any more brand new devices and are getting rid of all the refurbished ones too before the next release. Lol.
@simms22 maybe you should give Google a call and see if they'll actually replace it
ふかつどう
too bad it's only for US :/
only to US customers and only to people who bought from the PlayStore.
I will be getting one because I was working out and accidentally set a weight down on my phone inside the towel and I damaged the digitizer and smeared the color.
I am thoroughly impressed, the entire process took about seven minutes! My "new" (refurbished) phone shall be at my doorstep tomorrow! Not bad El Goog, not bad at all!
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took 1 day for my phone to come in from Texas (I'm in NJ) ...everything is looking good for my replacement
Judging buy other Google services only around 2 years till we might see this in Canada then lol
I received my refurbished n5 within 12 hours of calling. Funny how she told me 7 to 14 days. Totally free, one time etc. Thank you Google!
so i got nowhere in the chat.
Conor D 6:13 PM
Hi Alex! Thanks for getting in touch with Google. My name is Conor.
me 6:13 PM
hi conor how are you today
Conor D 6:14 PM
I understand that you heard a rumor, and want to replace your Nexus 5 correct?
I'm doing well thank you, how are you today?
me 6:14 PM
im great i did if that was possible
Conor D 6:14 PM
I'd be happy to look into this for you. May I ask what is wrong with the Nexus 5?
me 6:15 PM
cracked screen, i heard that google may be replacing these at no charge. i thought it may be to good to be true but i needed to ask...lol
Conor D 6:15 PM
Ah I see.
Unfortunately, I'm unable to issue you a warranty replacement for your device because the damage was caused by situations not covered by our warranty policy.
any suggestions
meatwad0222 said:
so i got nowhere in the chat... any suggestions?
Click to expand...
Click to collapse
Call (855) 836-3987, if you aren't successful hang up and try again. Good luck, YMMV!
Yesterday my N5 went for a swim in the pool with me, forgot it was in my pocket. This morning I saw the postings on Google+. Called Google after I got off work. New phone is on its way. :highfive:
At it gave me a chance to update my N4.
@rootSU
This thread is a good candidate for your sticky roll up thread.
Had a crack around my Sim card slot area and I've been having battery issues so I called in for an RMA. Refurb is now on it's way! I'm just hoping for one is good condition
Sent from my Nexus 5
madquack said:
YMMV, but it appears as though Hammerhead devices you've purchased from Google Play Store that are cracked or ones that have suffered water damage are able to be replaced completely free. They'll put a hold on your debit/credit card, mail you a replacement and you send the old/broken/damaged one back.
http://www.reddit.com/r/Nexus5/comments/2fbo2p/new_nexus_5_repair_policy/
https://plus.google.com/app/basic/stream/z13me5i5hvajzhrib04cdp3blsvoinmwqxs0k
Click to expand...
Click to collapse
Please can you add the below to the OP?
mistahseller said:
only to US customers and only to people who bought from the PlayStore.
Click to expand...
Click to collapse
Ill add this thread to sticky roll-up a bit later today
Sent from my Nexus 5 using Tapatalk
rootSU said:
Please can you add the below to the OP?
Ill add this thread to sticky roll-up a bit later today
Click to expand...
Click to collapse
Yeah, I could have sworn I added it yesterday to my original post, maybe the tapatalk app was messing up, either way I should have clarified that! Thanks brotha!
I just called and got this deal. Any thoughts on whether or not I should concern myself with removing root before retuning my old phone with a cracked screen?
jaytee20 said:
I just called and got this deal. Any thoughts on whether or not I should concern myself with removing root before retuning my old phone with a cracked screen?
Click to expand...
Click to collapse
i'd recommend removing root before sending it back in.
jaytee20 said:
I just called and got this deal. Any thoughts on whether or not I should concern myself with removing root before retuning my old phone with a cracked screen?
Click to expand...
Click to collapse
It's not necessary. Google does not discriminate against rooted devices and it does not void Google's warranty.
Too bad doesn't work on T-Mobile bought Nexus 5s, ugh LoL
Bought brand new N6 from Google Play, open it and see scratches, a minor indentation and what looks like bubbling in the back cover of the phone. Called Google and spoke with a CSR and a manager, both say Google does not cover cosmetic damage they will only take the phone back and give a new one if there is something wrong with the functionality of the phone. Has anyone else been in this situation? What did you do?
I just spent $750 on what is suppose to be a premium device. Receiving it brand new from the factory with many significant cosmetic defects is unacceptable. How can Google not stand behind their product?
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And here's my play store screen shot since people don't believe I actually have the device
I would argue until they give it to you. They can't send you a beaten up device like that and refuse to replace it... keep trying man.
People hate on apple, but it's times like this it's nice to walk in to a physical store and get it swapped.
How long did u wait from time of delivery till calling them?
Sent from my Nexus 6 using Tapatalk
Yeah, you couldn't have had it for more than 14 days yet. You should be able to return it.
You should also get purchase protection from your credit card company if all fails....
litrekid said:
How long did u wait from time of delivery till calling them?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Called them the day of delivery.
dan h said:
You should also get purchase protection from your credit card company if all fails....
Click to expand...
Click to collapse
Yeah, I just shouldn't have to go that route. A company should stand behind their product, especially an expensive one like this.
Got a pic?
G3
Pics?
Sent from my NEXUS 6
I would try Motorola as well. I mean, it is their rep on the line as the manufacturer.
Why don't you just return it? also why no pics?
iil said:
Why don't you just return it? also why no pics?
Click to expand...
Click to collapse
Returning it would mean having to wait for stock again, which is stupid. And I'll post pics later.
Just brick it then tell them it won't turn on.
Use social media to Tweeter and Facebook and you will see how quickly they will replace it for you.also, file complaint with BBB.
Ian B
Call them back and tell them you are going to dispute the transaction with your credit card issuer. Also mention that you have already posted a warning online on places like XDA etc and tell them you are going to make a YouTube video that outlines the cosmetic flaws and your experience with the Google Play Store.
I just recently did this with something car related I bought that turned out to be in my opinion defective. I called customer support and recorded the call which is legal in most states and they were pretty much douches about my issue.
I told them if they didn't make it right I would post a review of their product and customer support on YouTube and do a charge back. The girl I spoke with basically told me to do what I had to do so I did. I called my card issuer and did a charge back under there customer satisfaction policy for internet purchases. I made a YouTube video outlining the product, the defect as I saw it and then gave a detailed accounting of my customer service experience WITH the call attached. I posted it on YouTube, put the link on several car forums and emailed the company the YouTube link and forum links. With 4 business days I received an email asking me to call a direct number which turned out to be a manager at the company who apologized and made it right with me. I left the video up but did update it to say they finally took care of me.
Side note, I got my money back from the card issuer the day I called AND the company sent me a new one and didn't even ask me to return the old one. They also never disputed my charge back oddly enough. It was a $1110.00 dollar electronic item for my Mitsubishi Lancer EVO.
It works 99% of the time.
Dispute the charges. They'll either replace it or you'll get your money back.
bobbarker2 said:
Bought brand new N6 from Google Play, open it and see scratches, a minor indentation and what looks like bubbling in the back cover of the phone. Called Google and spoke with a CSR and a manager, both say Google does not cover cosmetic damage they will only take the phone back and give a new one if there is something wrong with the functionality of the phone. Has anyone else been in this situation? What did you do?
I just spent $750 on what is suppose to be a premium device. Receiving it brand new from the factory with many significant cosmetic defects is unacceptable. How can Google not stand behind their product?
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Have you tried telling them you got it and it just won't turn on?
If they approve the claim and send you a replacement, hard brick the phone and send it to them.
I'm waiting to see pics...
I would return that's not really accetable to get a messed up device and them not offer you an exchange. I thought play store had such great customer service?