Database Develop

Got update, so long bionic...

I am on my 3rd phone with poor GPS aquisition, browser freezes, email being pushed when it is not supposed to and a really odd thing where hitting the "on" button causes my phone to jump back and forth between music and dialing my last call or received number--only when my headphones are plugged in. It does not look like the update has targeted any of those. They offered a razr as a swap out but am going to the darkside. Ipone on the way and I will be "clouding" with my new macbook.
Too bad really since the bionic concept seemed to be outstanding for me.
On another note VZ just moved my update up to get the iphone so I have to pay the regular upgrade price. No credit give for the $200 I already spent on the bionic. I asked them what do I do with a phone that will not work properly...she actually told me to sell it on ebay or craigslist.. A customer service rep actually telling me to sell one of their faulty products to some other poor sap.

Can't tell if your bragging or complaining.
I don't want to jump the gun, but I don't think you'll be missed by many? Judging from your rep count, I don't think you're a developer or anything.
But anyway, buh bye!

good luck on a i****

I had that problem with my t bolt. They kept telling me they'll give me an early upgrade, but what about the $250 I already spent? Does that not mean I get a working phone for spending $250 and signing a new 2 year contract? Nope, you can keep getting crappy phones or pay more. Finally after 6 thunderbolts I got upgraded to a bionic.

LucasMN said:
Can't tell if your bragging or complaining.
I don't want to jump the gun, but I don't think you'll be missed by many? Judging from your rep count, I don't think you're a developer or anything.
But anyway, buh bye!
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Click to collapse
Wow very well put!
I was plagued by Bionic data problems. 901 Was the first rom that actually addressed it for me.
But now 902 Has fixed data100 percent! So love affair with my BIONIC is back.
He can take his $lowa$$ iphone and shove it up his brown i.

Does everyone have to tell us bye when they get a new phone? I've never been part of a.community that people feel the need to tell everyone bye when they get a new phone.
On a side note, I wouldn't care if Verizon offered me an early upgrade because I want what I already paid for to work, not spend more to get something that works. I would just keep returning the phone until they offered me a different phone, not an early upgrade that I have to spend more money on. After so many replacements, I would tell them I want something different because I have no confidence that they can send me one that works, and if they don't, I will buy out the contract and switch to sprint. Last thing they want is for you to buy out the contract and switch to the competition. You have to go through a few replacements first though for it to work. Verizon replaced my Droid Eris with a Droid 2 that way (I had.to buy the battery, back cover, and charger though because they don't send those out with replacement phones)
Sent from my DROID BIONIC using XDA App

smokedkill said:
Does everyone have to tell us bye when they get a new phone? I've never been part of a.community that people feel the need to tell everyone bye when they get a new phone.
On a side note, I wouldn't care if Verizon offered me an early upgrade because I want what I already paid for to work, not spend more to get something that works. I would just keep returning the phone until they offered me a different phone, not an early upgrade that I have to spend more money on. After so many replacements, I would tell them I want something different because I have no confidence that they can send me one that works, and if they don't, I will buy out the contract and switch to sprint. Last thing they want is for you to buy out the contract and switch to the competition. You have to go through a few replacements first though for it to work. Verizon replaced my Droid Eris with a Droid 2 that way (I had.to buy the battery, back cover, and charger though because they don't send those out with replacement phones)
Sent from my DROID BIONIC using XDA App
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Click to collapse
I'm okay with the Bionic for now. I spend too much money on it. Bought the extended bat, wireless charger, lapdock, bat dock.....
Bio's good. Only issue for me is the locked bootloader that delays rom creation.

cyberhern said:
I'm okay with the Bionic for now. I spend too much money on it. Bought the extended bat, wireless charger, lapdock, bat dock.....
Bio's good. Only issue for me is the locked bootloader that delays rom creation.
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Click to collapse
Even if it had an unlocked bootloader, we're not guaranteed to have more roms. There are phones out there with unlocked bootloaders and still get very little development. I think that Verizon releasing better phones right afterwards has a lot to do with us not getting more.development, along with the bootloader being locked.
The LG revolution has been out since last may and has an unlocked bootloader, and we have just as many if not more roms than they do. If you want a solid development community, you have to go with an HTC phone or a nexus.
Sent from my DROID BIONIC using XDA App

All true smokedkill...
But I was referring to my hand at rom development.
I am going to try to port MIUI

All the best with your new phone

Jumping ship :(

In the midst of fighting with verizon over getting a working revo i jumped ship and bought a Moto RAZR on craigstlist for cheap. I appreciate all the help y'all have given over the last year and how hard everyone(especially mtmichaelson) has fought to make the revo a damn good phone. I have to admit, after tasting ics, gingerbread is just bland! Thanks again guys, and good luck on keeping the revo at least moderately caught up in the wake of all the new JB and ICS phones on the market!

I'm almost about ready to do the same. It's weird how this phone is a little over a year old and already obsolete.
Sent from my VS910 4G using xda app-developers app

I'm looking at jumping ship as well and buying a Droid 4. I know it uses a microsim and ours uses a full sim card. Do I need to do anything other than cut it down to micro size or will it just work when I stick it in the new phone? Do I need to contact Verizon for activation or anything? Thanks.

The Kraken! said:
I'm looking at jumping ship as well and buying a Droid 4. I know it uses a microsim and ours uses a full sim card. Do I need to do anything other than cut it down to micro size or will it just work when I stick it in the new phone? Do I need to contact Verizon for activation or anything? Thanks.
Click to expand...
Click to collapse
Micro is a completely different size and card. You would have to contact Verizon. You can go into a corporate store also. They have extras they can activate for you. Last I knew they were free with a sales pitch for an add a line our upgrade lol.
Sent from my VS910 4G using xda app-developers app

Haha, yeah. I'm sure there would be a sales pitch. lol Definitely.
Thanks for your answer but are you sure about the card? I've read that as long as you keep the circuitry and contact points intact cutting a sim down to a micro sim will still function. Or is there yet another kind of card I'm getting this confused with?

I recall seeing a how-to cut down the SIM card quite a few months ago. A video even. I'm certain Google would point you to something useful.
Sent from my VS910 4G using Tapatalk 2

Bait-Fish said:
I recall seeing a how-to cut down the SIM card quite a few months ago. A video even. I'm certain Google would point you to something useful.
Sent from my VS910 4G using Tapatalk 2
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Click to collapse
I got a new Rezound on ebay for around $300 and sold the Revo for a $100 and I could not be happier once I got ICS on the Rezound

You'd spend more time watching the video and doctoring your card than you would spend at a Verizon store getting a free replacement of the correct type....just sayin'....
Sent from my Sony Tablet S using xda premium

Danzdroid said:
You'd spend more time watching the video and doctoring your card than you would spend at a Verizon store getting a free replacement of the correct type....just sayin'....
Sent from my Sony Tablet S using xda premium
Click to expand...
Click to collapse
I completely agree. I would go with free over cutting based off of a YouTube video.
Sent from my VS910 4G using xda app-developers app

Thanks for the replies. I think I will just go into Verizon for the freebie card as suggested.

Spectre1206 said:
Micro is a completely different size and card. You would have to contact Verizon. You can go into a corporate store also. They have extras they can activate for you. Last I knew they were free with a sales pitch for an add a line our upgrade lol.
Sent from my VS910 4G using xda app-developers app
Click to expand...
Click to collapse
I just switched to a galaxy nexus, which uses a micro sim and they just switched it out for me at the Verizon store; no sales pitch.
---------- Post added at 12:39 PM ---------- Previous post was at 12:34 PM ----------
SomeFknGuy said:
In the midst of fighting with verizon over getting a working revo i jumped ship and bought a Moto RAZR on craigstlist for cheap. I appreciate all the help y'all have given over the last year and how hard everyone(especially mtmichaelson) has fought to make the revo a damn good phone. I have to admit, after tasting ics, gingerbread is just bland! Thanks again guys, and good luck on keeping the revo at least moderately caught up in the wake of all the new JB and ICS phones on the market!
Click to expand...
Click to collapse
I did the same thing. Picked up a galaxy nexus off of craigslist for pretty cheap. After owning the original droid I'm happy to be back to vanilla android (ICS this time). My revo had become way to slow for my liking, even with mtmichaelson's rom (which made it way better than stock).

I destroyed verizon. Revo out. Samsung Galaxy S3 to replace. for free.
This is my wife's phone and we've had it for about 6-7 months. I rooted it, ROM'd it (1st Gingervolt, then Broken Out). I'm on the latest firmware update, and again rooted and flashed Broken Out. All throughout, there were issues with bluetooth, Vibe of Death, screen freezes.
I complained just the other day - hey it was Sunday on Labor Day weekend and I had a moment. 1st Verizon rep was willing to send a replacement Revo. I told her that was unacceptable, that all the forums I've read detail that the defects I've cited are baked into the phone, it is a lemon and should be recalled and that sending me the same lemony phone was unacceptable. I urged her to elevate my claim. I was insistent and was really quite angry that she was not getting it.
I then spoke with a really great rep - technical support - to whom I mentioned all I had done (except for rooting and flashing a rom) and truthfully told her that I had upgraded to latest firmware and still had screen freezes and bluetooth problems. I told her about what I read on the forums and how the phone is just fatally flawed. I also mentioned 20 years as a Verizon cell phone customer, my family plan with 5 phones, all with data, and that what I was asking for - a different model replacement phone - was neither outrageous nor unexpected.
She asked what phone would I prefer. I first said a Razr, but said the Galaxy S3 would be great, but I doubt they'd substitute. Without a moment of delay, she said I could have the Galaxy S3 and what color, blue or white... It was shipped immediately and we are awaiting it.
So pretty soon, on ebay, you are going to see our used LG Revolution...
The moral of this story is get past the first level of customer support and stand your ground. insist on a replacement. Tell them that the Revolution is a huge disappointment and does not provide the basic functions a phone should.

Man...i wish my experience with trying to get different phones was better... I did the same thing, insisted that i would rather go to another service than get a revo back... They didnt give a rats ass... The only reason i'm still with verizon is due to the razr i found for dirt cheap. ICS is so nice in comparison!

idivorceyou said:
This is my wife's phone and we've had it for about 6-7 months. I rooted it, ROM'd it (1st Gingervolt, then Broken Out). I'm on the latest firmware update, and again rooted and flashed Broken Out. All throughout, there were issues with bluetooth, Vibe of Death, screen freezes.
I complained just the other day - hey it was Sunday on Labor Day weekend and I had a moment. 1st Verizon rep was willing to send a replacement Revo. I told her that was unacceptable, that all the forums I've read detail that the defects I've cited are baked into the phone, it is a lemon and should be recalled and that sending me the same lemony phone was unacceptable. I urged her to elevate my claim. I was insistent and was really quite angry that she was not getting it.
I then spoke with a really great rep - technical support - to whom I mentioned all I had done (except for rooting and flashing a rom) and truthfully told her that I had upgraded to latest firmware and still had screen freezes and bluetooth problems. I told her about what I read on the forums and how the phone is just fatally flawed. I also mentioned 20 years as a Verizon cell phone customer, my family plan with 5 phones, all with data, and that what I was asking for - a different model replacement phone - was neither outrageous nor unexpected.
She asked what phone would I prefer. I first said a Razr, but said the Galaxy S3 would be great, but I doubt they'd substitute. Without a moment of delay, she said I could have the Galaxy S3 and what color, blue or white... It was shipped immediately and we are awaiting it.
So pretty soon, on ebay, you are going to see our used LG Revolution...
The moral of this story is get past the first level of customer support and stand your ground. insist on a replacement. Tell them that the Revolution is a huge disappointment and does not provide the basic functions a phone should.
Click to expand...
Click to collapse
They made me send mine back.This I guess was so I did not have to extend my contract date.

patsoxfan said:
They made me send mine back.This I guess was so I did not have to extend my contract date.
Click to expand...
Click to collapse
I didn't know it at the time, but we have to send our Revo back. Still, getting a S3 for the Revo is a home run.

Mannn121 said:
I'm almost about ready to do the same. It's weird how this phone is a little over a year old and already obsolete.
Sent from my VS910 4G using xda app-developers app
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Click to collapse
This phone was obsolete when it was released honestly. The Droid Charge came out before it and was a better phone for the most part. The only reason I bought it was for the unlocked bootloader but I guess none of the Android developers did because we only had limited development (not a knock against the people who did develop, but for all the developers who complained about locked bootloaders and then didn't jump on one that was unlocked)
Sent from my DROID BIONIC using Tapatalk 2

Giving up on the Bionic.

I'm throwing in the towel with my Droid Bionic. Frankly my experiences with this phone have been a complete disaster.
I got the phone in the first place because I wanted the lapdock. Thus far I've never got my lapdock working for more than 2 or 3 minutes at a time. Even doing flash to stock etc etc I still end up with no mouse control on the lapdock - stupid thing just freezes as soon as it comes up. At one point Verizon decided to ship me a replacement phone thinking that one of the ports on my phone was bad. Well not only did the new phone have the same problem - but they ended up charging me $600 for it because they claim they never got the one I shipped back. Despite my numerous calls to verizon they simply have elected to not do anything about it. So after buying two phones and a lapdock all I have is a phone that still does not work right and a lapdock that might as well be an oversized paperweight.
Between that and the crap like locking the bootloader, promising updates then not delivering I think this will be the last motorola unit I buy for a loooong looong time.

cool story. took you 2 years to figure all of this out? never thought to take either back while in warranty? not saying this phone is perfect but these are the things most normal people would have done.

neo1738 said:
cool story. took you 2 years to figure all of this out? never thought to take either back while in warranty? not saying this phone is perfect but these are the things most normal people would have done.
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Click to collapse
I made tons of calls to both Motorola and Verizon regarding all of this. Verizon says they'll send me yet another phone (this would actually be my 4th one - I left out part of the sob story) - however they refuse to allow me to return the one I have to the store if they do that. Of course I have a real problem with that seeing how they ripped me off $600 already by claiming they never received one of my old ones I shipped back. Motorola pretty much said screw-off deal with Verizon.
What it boils down to is VZW sold me something that does not work, has never worked, sent me 3 replacements all of which did not work, charged me $600 for one of those when they should not have - and all the meantime I have a pile of **** that still don't work and a lapdock I can't use. --- and VZW seems to not give a crap about any of it.
Really disgusting experience all the way around. Just as a matter of principle I'm considering printing out all of the correspondences and march my butt down to small claims court and demand a) my $600 back and b) refund all my monthly bills for past 2 years since I've never had a properly working device.

You should post this to the new Marketing consultant to Motorola, Guy Kawasaki on Google+.
A new sob story may net u a current HD MAXX or discount (or better) to the X phone whenever it launches.
My dad's always said, the answer's always no unless you ask.
Sent from my DROID BIONIC using Tapatalk 2

TechnoHippie said:
I made tons of calls to both Motorola and Verizon regarding all of this. Verizon says they'll send me yet another phone (this would actually be my 4th one - I left out part of the sob story) - however they refuse to allow me to return the one I have to the store if they do that. Of course I have a real problem with that seeing how they ripped me off $600 already by claiming they never received one of my old ones I shipped back. Motorola pretty much said screw-off deal with Verizon.
What it boils down to is VZW sold me something that does not work, has never worked, sent me 3 replacements all of which did not work, charged me $600 for one of those when they should not have - and all the meantime I have a pile of **** that still don't work and a lapdock I can't use. --- and VZW seems to not give a crap about any of it.
Really disgusting experience all the way around. Just as a matter of principle I'm considering printing out all of the correspondences and march my butt down to small claims court and demand a) my $600 back and b) refund all my monthly bills for past 2 years since I've never had a properly working device.
Click to expand...
Click to collapse
why have you never exchanged the lapdock?

Despite Motorola's efforts to ruin the device, I still find it to be pretty good. Its not the sexiest of devices, but its pretty solid and I've found I can do just about anything that the newer devices are able to do. I've learned that you enjoy a device more when you make it work for you, rather than wait for them to add new features and a system update. I'm not sure how much more Jellybean could offer because I'm able to do just about everything that Android is capable of doing.
Sent from my DROID BIONIC using Tapatalk 2

Sorry you had bad luck with your phone. A lot of people had their bionic replaced with a nexus or a RAZR by Verizon for much less than you mentioned. Are you interested in selling your lapdock?
Sent from my XT875 using Tapatalk 2

hmm sent back a $600 phone without tracking and delivery confirmation? That would not be Motorola's fault.

zetachi said:
hmm sent back a $600 phone without tracking and delivery confirmation? That would not be Motorola's fault.
Click to expand...
Click to collapse
I'm guessing he used the return label VZW sends you with your replacement phone. Which means that he probably didn't write down the tracking info (who would, unless they've had issues before?), and just packed up the old phone and sent it in. This isn't the first time this has happened, BTW. I'm more surprised they didn't try to replace the lapdock for him as well.
OP, good luck with your next device... I've been looking for a replacement for my Bionic as its started to have some issues, and I'm not really happy with the options at this point. I'm hoping for some new stuff around Google I/O, but not holding my breath. FWIW, I've had way fewer hardware issues with my Bionic than with previous phones.

dnlwthrn said:
I'm guessing he used the return label VZW sends you with your replacement phone. Which means that he probably didn't write down the tracking info (who would, unless they've had issues before?), and just packed up the old phone and sent it in. This isn't the first time this has happened, BTW. I'm more surprised they didn't try to replace the lapdock for him as well.
OP, good luck with your next device... I've been looking for a replacement for my Bionic as its started to have some issues, and I'm not really happy with the options at this point. I'm hoping for some new stuff around Google I/O, but not holding my breath. FWIW, I've had way fewer hardware issues with my Bionic than with previous phones.
Click to expand...
Click to collapse
I agree, the latest have not been anything close to wow.

collije said:
You should post this to the new Marketing consultant to Motorola, Guy Kawasaki on Google+.
A new sob story may net u a current HD MAXX or discount (or better) to the X phone whenever it launches.
My dad's always said, the answer's always no unless you ask.
Sent from my DROID BIONIC using Tapatalk 2
Click to expand...
Click to collapse
Good idea - I will do that.

neo1738 said:
why have you never exchanged the lapdock?
Click to expand...
Click to collapse
Well since the phone doesn't work right there is no point.

brainwash1 said:
Sorry you had bad luck with your phone. A lot of people had their bionic replaced with a nexus or a RAZR by Verizon for much less than you mentioned. Are you interested in selling your lapdock?
Sent from my XT875 using Tapatalk 2
Click to expand...
Click to collapse
Well I only paid 50 bucks for it - but I wouldn't feel right about selling it to someone because I don't know if it actually works right.

dnlwthrn said:
I'm guessing he used the return label VZW sends you with your replacement phone. Which means that he probably didn't write down the tracking info (who would, unless they've had issues before?), and just packed up the old phone and sent it in. This isn't the first time this has happened, BTW. I'm more surprised they didn't try to replace the lapdock for him as well.
OP, good luck with your next device... I've been looking for a replacement for my Bionic as its started to have some issues, and I'm not really happy with the options at this point. I'm hoping for some new stuff around Google I/O, but not holding my breath. FWIW, I've had way fewer hardware issues with my Bionic than with previous phones.
Click to expand...
Click to collapse
Ahh yes the infamous tracking-number / label problem. Well that is how they screwed this all up to begin with I think. When they sent me a replacement phone, there was no return shipping label in the box. I called VZW and they sent me another box that was empty, expect for a return shipping label. I've tried and tried and tried to explain to them that my guess is that they're looking at the wrong shipping label because of this.
Everytime I call now they say the same thing. "Ok - we're going to start an investigation". Yes, that's right - since last August, every time I call they say this. I think the count is at 59 times now they've said they're "starting the investigation" (I will have to check my notes on exact number).. It's just a bunch of bull****.

T-Mobile Replacement process

I'm new to t-mo, and I'm gonna need a replacement (i'm just not getting the same battery life as others, regardless of what rom \ kernel combo i use final step is replacement).
How is the process?
how's the quality of the replacement units?
Is anyone using a replacement unit?
Edit: Would like your input ASAP as i'm possibly ordering the replacement today
(former Verizon customer, where CLNR (certified like new replacements aka refurbished) were trash and expected to fail as soon as humanly possible)

The replacement process is fairly painless.
Just call 611 and don't tell them you are rooted.
Odin to stock. Factory reset for good measure.
They send you a new phone and you send in the old one. You usually get an extra back cover and battery out of the process.
I never have received a refurbished unit, but others may have.

10-K said:
The replacement process is fairly painless.
Just call 611 and don't tell them you are rooted.
Odin to stock. Factory reset for good measure.
They send you a new phone and you send in the old one. You usually get an extra back cover and battery out of the process.
I never have received a refurbished unit, but others may have.
Click to expand...
Click to collapse
Thank you for your advice sir.
Kind of doing this out of not finding any other solutions to my battery woes.
Def gonna do this, they are charging me a 5$ warranty fee? (never experienced such with verizon)

Have you tried a different battery?
You might just have a bad battery.
I'm on firekat v10, and my battery life has never been better on any device.

10-K said:
Have you tried a different battery?
You might just have a bad battery.
I'm on firekat v10, and my battery life has never been better on any device.
Click to expand...
Click to collapse
Haven't tried a different battery. I have done spin test and tested it via multimeter and all came out well.

Got a couple replacements. All were "refurbs" but they were pretty much new with all the plastics unpeeled. I didnt have a battery issue, so standard shipped is just the unit without battery, cover, stylus. I just use what I had on original and send my old unit back in the same box. It was painless and I didnt have to sacrifice my phone first, just waited for the replacement to come in.
The downside to the replacements that come with no extra cushioning, the Note has moveable parts in the camera since its got an optical stabilizer. Got 2 duds that where I had to slap the phone in order to focus (apparently a common problem). So on the 3rd replacement, it was all good. I'm still a happy camper, as long as it didnt cost me, I was good.

madmike23 said:
Got a couple replacements. All were "refurbs" but they were pretty much new with all the plastics unpeeled. I didnt have a battery issue, so standard shipped is just the unit without battery, cover, stylus. I just use what I had on original and send my old unit back in the same box. It was painless and I didnt have to sacrifice my phone first, just waited for the replacement to come in.
The downside to the replacements that come with no extra cushioning, the Note has moveable parts in the camera since its got an optical stabilizer. Got 2 duds that where I had to slap the phone in order to focus (apparently a common problem). So on the 3rd replacement, it was all good. I'm still a happy camper, as long as it didnt cost me, I was good.
Click to expand...
Click to collapse
Alright....
My main concern was getting duds, because when i was with verizon nearly 4\5 refurb devices were bad.
I"ll make sure i check camera and screen \ touch screen sensitivity before i root and rom-

masri1987 said:
Alright....
My main concern was getting duds, because when i was with verizon nearly 4\5 refurb devices were bad.
I"ll make sure i check camera and screen \ touch screen sensitivity before i root and rom-
Click to expand...
Click to collapse
I actually rooted and rom-ed all of them. LOL! But I odined back to stock before sending it back. Still triggered knox, but oh well...

just flash a stock looking rom like firekat and send it back; Tmobile couldnt care less if you are rooted or tripped knox

I got a replacement Note 4 from T mobile a month or so after the Note 4 was released. The phone did not come with a back cover nor anything else. Although it appeared new, it still had the factory screen saver on as well as the side bezel covers. There was an app that tests for refurbishment which indicated my unit was new. Not that it matters as I sent it back and kept my original one.
As I was not a jump customer they wanted to charge me quiete a few for postage ( I think $20 ) and processing, and it also took a week. They tried to sell me jump, by saying if I had jump it would have only cost me $5 and that I'd get priority mail 3 days. I dont buy into that rheteric, that also is not very Uncarrier of them - my opinion.
I dont rate their replacement program at all, only because they dont offer centers whereby you could walk in and get it swapped out like ATT. As well as them charging a premium to swap a defective phone.
And as for madmike23 not paying for replacement I guess he got that fee waived. Like I did. But like I said they charge for this service.

masri1987 said:
I'm new to t-mo, and I'm gonna need a replacement (i'm just not getting the same battery life as others, regardless of what rom \ kernel combo i use final step is replacement).
How is the process?
how's the quality of the replacement units?
Is anyone using a replacement unit?
Edit: Would like your input ASAP as i'm possibly ordering the replacement today
(former Verizon customer, where CLNR (certified like new replacements aka refurbished) were trash and expected to fail as soon as humanly possible)
Click to expand...
Click to collapse
What is replacing the device gonna do in this instance .....sigh this is why rates go up and up every year.....stop comparing yourself to others and worry about you. Get a new battery, two even it's removable. You could have poor coverage so battery drain or app running in background etc your usage isn't the same as the nexts, and I hope they deny your claim.
I was gonna say something else and it slipped my mind but I digress
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
---------- Post added at 11:42 PM ---------- Previous post was at 11:41 PM ----------
Oh that's it u rooted and kernerl etc....keep it stock if ya jus gonna complain after u tinker with ur device u lose that option to cry about battery life.....stop it people phone insurance shouldn't be so high anymore it's claims that claim
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel

Got mine replaced about 3 months after getting it due to my screen cracking. I received a new replacement not refurbished along with new battery, wall charger with adapter, headphone, battery cover and new sim card. I originally had a White Note 4 and because they didn't have any White ones in stock they sent me a Titanium/Gray color one. I paid $175 for the replacement so I called of course to complain and was given a $30 credit towards my account, so I really only paid $145 fore the new replacement which ain't bad if you ask me.

Limeybastard said:
I got a replacement Note 4 from T mobile a month or so after the Note 4 was released. The phone did not come with a back cover nor anything else. Although it appeared new, it still had the factory screen saver on as well as the side bezel covers. There was an app that tests for refurbishment which indicated my unit was new. Not that it matters as I sent it back and kept my original one.
As I was not a jump customer they wanted to charge me quiete a few for postage ( I think $20 ) and processing, and it also took a week. They tried to sell me jump, by saying if I had jump it would have only cost me $5 and that I'd get priority mail 3 days. I dont buy into that rheteric, that also is not very Uncarrier of them - my opinion.
I dont rate their replacement program at all, only because they dont offer centers whereby you could walk in and get it swapped out like ATT. As well as them charging a premium to swap a defective phone.
And as for madmike23 not paying for replacement I guess he got that fee waived. Like I did. But like I said they charge for this service.
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I never heard of ATT allowing a direct swap in store unless you're within the return period.

Knight-Rider said:
Got mine replaced about 3 months after getting it due to my screen cracking. I received a new replacement not refurbished along with new battery, wall charger with adapter, headphone, battery cover and new sim card. I originally had a White Note 4 and because they didn't have any White ones in stock they sent me a Titanium/Gray color one. I paid $175 for the replacement so I called of course to complain and was given a $30 credit towards my account, so I really only paid $145 fore the new replacement which ain't bad if you ask me.
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um. that's insurance replacement. which is through asurion not t-mo

masri1987 said:
um. that's insurance replacement. which is through asurion not t-mo
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And who said T-Mobile will replace or replaces phones? The only way that ever happens is if you're still within the return policy timeframe which I believe is 14 days from date of purchase.

bipoler said:
What is replacing the device gonna do in this instance .....sigh this is why rates go up and up every year.....stop comparing yourself to others and worry about you. Get a new battery, two even it's removable. You could have poor coverage so battery drain or app running in background etc your usage isn't the same as the nexts, and I hope they deny your claim.
I was gonna say something else and it slipped my mind but I digress
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
---------- Post added at 11:42 PM ---------- Previous post was at 11:41 PM ----------
Oh that's it u rooted and kernerl etc....keep it stock if ya jus gonna complain after u tinker with ur device u lose that option to cry about battery life.....stop it people phone insurance shouldn't be so high anymore it's claims that claim
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
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My coverage is fine, I don't live in the boonies.
Actually rooting doesn't affect battery life, this is completely unfounded, and to entertain your thoughtless theory sir, i already went back to stock and tested it there too, same exact results.
I'm not claiming a phone insurance claim, WARRANTY, as i wrote.

Knight-Rider said:
And who said T-Mobile will replace or replaces phones? The only way that ever happens is if you're still within the return policy timeframe which I believe is 14 days from date of purchase.
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Samsung sends T-Mobile returned re manufactured phones to use for in-warranty replacement options . Same process as verizon and all carriers as this is a industry agreement.

masri1987 said:
Samsung sends T-Mobile returned re manufactured phones to use for in-warranty replacement options . Same process as verizon and all carriers as this is a industry agreement.
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Mine was not "refurbished" it came with the original screen protector my original one came with. But I don't see your point.

masri1987 said:
I never heard of ATT allowing a direct swap in store unless you're within the return period.
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ATT has stores specifically for device replacement. Well they did two years ago when I was with them.
Sent from my SM-N910T using Tapatalk

Knight-Rider said:
Mine was not "refurbished" it came with the original screen protector my original one came with. But I don't see your point.
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and you paid for yours, hence why it was a asurion replacement. Sometimes they are new, sometimes they are refurb. You got lucky.
Limeybastard said:
ATT has stores specifically for device replacement. Well they did two years ago when I was with them.
Sent from my SM-N910T using Tapatalk
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i don't believe they have that anymore. Verizon used to 3 years ago as well.

POOR POOR POOR experience with Motorola customer service.

Just thought i would post my experience with Motorola customer service. 6 months ago i did an "advanced exchange" with them and received a new device as the first one burned up the WiFi chip. No real issues there. Fast forward to a few weeks ago and my volume down button just stops working. Call in and get so much run around it was crazy. It all stemmed from they said that my IMEI number was not in their system. Well i got news for them, they sent me the darn device with that IMEI. I spent probably a total of 4 hours on the phone and two different times they said it would take a few days to add. Only the second time did it actually happen. So yesterday i received second exchange device and the first thing out of the box the wireless charger doesn't work. Call back today and they say i have to pay for another "advanced exchange".
Made me mad enough i just went and bought a N6P and am saying so long to Motorola.

JustusIV said:
..... first thing out of the box the wireless charger doesn't work....
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Did you try charging with a different charger, or wireless charging ?

NLBeev said:
Did you try charging with a different charger, or wireless charging ?
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I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.

JustusIV said:
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
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It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.

NLBeev said:
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
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I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.

JustusIV said:
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
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When the device is under warranty, you do not have to accept. Maybe the costs of transportation could be yours (warranty conditions). I think you should try again. We all pay for warranty, so don't give up.

I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Sent from my Nexus 6 using Tapatalk

JustusIV said:
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
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I don't know about the specific warranty conditions. But it seems reasonable to me that Motorola must deliver you a 100% working device.
The costs of transportation to send the device back to M. is a different point. When the warrenty conditions does not mention who is responsiblefor the transportation costs, than IMO you have to pay.

Excellent choice mate. Hope Huawei doesn't turn you off as well. Although if I was in your shoes I wouldn't let them off that easily.
Sent from my Nexus 6 using Tapatalk

I'm seeing poor support from them as well. I tried calling in to get my broken screen fixed and couldn't understand a thing the lady was saying to me and she couldn't understand me either. I ended up doing the online repair request, said it was a free repair with a 4 day turn around. A week and half later they email me that it's going to cost $175. Still waiting for my phone to be returned to me.
Co worker waited over a month and a half to have his moto x pure replaced under warranty and he did the advanced exchange and they wouldn't release the hold off his card.
Seems like lennovo had ran Motorola into ground, or is at least in the process of it.

So my co-worker decided to fix my phone, and what he found makes me embarrassed for Motorola.
Wouldn't charge via wired or wireless. Keep in mind this was supposed to be a perfectly working model sent back from Motorola.
First the reason why it wouldn't charge via the wire. Part of the plastic was under the contacts had snapped off. So the pin was hanging lose. He was able to fix it enough to charge by putting glue in there and getting the pin in a location it made contact.
Second the wireless charging issue. He opened the phone and found that they had ripped the "ribbon" with a screw that went to the wireless charging coil or whatever. He was able to fix that just by patching the ribbon. with some electrical tape or something.
Either way Motorola you get an F for customer experience.
I will never buy another one of your phones after dealing with you guys.
Bought a 6P almost a year ago and its the best phone i have ever owned. I decided to do some follow up posts when i was looking through my history.

You have to remember that Motorola no longer exists. The brand logo has been slapped on a few phones, but what you're seeing now is typical Lenovo. When Motorola was owned by Google, things were very different, and the Nexus 6 is proof of that as it is the only device where both the hardware and software were made by Google-owned entities.

Well, I beg to differ. My experience with their support was good.
I bought a N6 from swappa, a vertical half of the screen would randomly freeze, while the other half would still work; search revealed this to be a hardware issue.
The seller denied the phone had a problem and said I 'must have done something to it'...
Anyway, there were 3 days left of warranty for the phone (July 2016).
I opened a case, got a shipping label, and I received a replacement, however, the replacement was a 32GB version vs the 64GB I sent, so I called support and they immediately contacted their manager, who in turn contacted the logistics group; they emailed a return label, and as soon as the wrong phone arrived in their facilities, they shipped the correct one.
All this took about a 5 or 6 business days.
I could ***** around about the mis-shipment, but as far as support goes, they're way batter than 90% of other companies out there...