Database Develop

[Q] Advice on the Captivate....refurbished ?

Thinking of buying a "refurbished" at&t captivate. does anybody have any advice to if the device is worth buying if it is refurbished, if any of you guys have bought it that way..and also is it really worth it in att network or should I be warned and wait till MARCHH! to switch over to another carrier ?
currently have a iphone 3g but i really want to switch over to android

Mine is a insurance replacement so it is refurbed, have had other refurbed phones and haven't had any problemss out of either. I love the phone itself. Go to any sub forum and you can tell the phone has gps issues, some worse then others. This is my 3rd (first couldn't go into recovery, and second was lost), and gps is worse then all the previous ones. Even with the problems, I still wouldn't give this phone up. Probably because I love the hardware and its my first android device and apple wasn't a choice for me. As for the network I hadn't any problems with att since 2004. I'm sure that depends on you location tho.
Sent from my SAMSUNG-SGH-I897 using XDA App

Two weeks ago I bought the HTC Aria with rebate for $29. Then another employee wrote saying they wanted to upgrade their phone, and wanted the Captivate. I looked online and saw that it was $299. A few days go by and he agrees to the price, and when I go to order it, lo and behold ATT has refurb for $50 each! I bought two, one for him and one for me . I like the aria and it is now my backup, but I love the Captivate and for $50, it's hard to go wrong.
tl;dr, buy it.

Did the refurb unit have any signs of use or scratches or anything? I might get one soon too.

Go for it..it's a great phone. Just make sure you can check it out in person first,or can return it if broken.
Mac

I got a refurb.
And it's perfect. Looks brand new. And no problems

I have a refurb......... no major issues. One thing to look for though.......... I got my first one 4 days ago, worked fine, but after being on for a little bit the battery went completely dead after being on standby for 30 min. yeah, something was wrong with the battery, on top of that it would randomly exit me out of screens.
turned out they sent me one that had NOT been fixed yet, their boo boo. They sent me out a new one and I got it today. This one looked brand new, all the stickers from samsung still on it and everything. Let it charge and turned it on....... no more issues.
It lags a little and the battery life REALLY sux, but those are issues with brand new ones also. I turned on my task killer and put the security level to low so that I could kill everything but non essential apps. Now the battery life seems MUCH better. It seems like this phone takes a long time to charge as well though. I think i wll just allow the battery to fully drain then plug it in, see if that will work, maber get rid of any potential battery memory.

Thanks for the help, appreciate it....I ordered it already and should get it in 2-5 business days so i will post back on my thoughts!
cant wait to start using the android OS!!!!

I am on a refurb now. I love this thing. No [hardware] issues at all.
Sent from my SAMSUNG-SGH-I897 using XDA App

i have a refubished phone and its better than the new one I had

I got a new Samsung Captivate and it keeps rebooting on me at random and the keys (especially back key) are really bad. They dont recognzie my touch half the time unless I press really hard on them.
My question is....if I get a replacment how will I be able to tell if its a refurb or not?
Are the refubs typically better since they have had more extensive testing?

Anybody have any thoughts on this?

with anything there are defect but these phones are built like a rock and if you think about it, if there is a x probability that a device has a defect the probability that it has 2 is x^2(in theory, obviously the nature of the defect factors in) so if the phone had a defect that was fixed there is a pretty slim chance that it will be defective after it is repaired.
i wouldn't worry about a refurbished phone, there may be cosmetic damage ect. but i would recommend this phone to anyone on build quality alone. wear and tear related problems should be minimal. id say go for it.

I had 3 refurb fuzes and 2 razr9s. Only real problem you have to worry about is physical defects. Hinges mostly. If there is a software or hardware problem you can send it back.
Edit: you can also get insurance on an unused refurb through at&t
From a phone on an app

Any one who has replaced a phone using insurance or warranty thru ATT is most likely using a refurbed phone. I have replaced every phone i have ever had in 10 years with ATT due to my being really hard on phones at work and all the replacements have been refurbed. I personally have never had an issue with a refurb, they all lokked and performe like new. I actually just got my cappy a few weeks ago and ordered the refurb cause i knew i would end up with one anyway.( and got lucky in doing so and got a batch 1007 phone so my 3button download mode doesnt get wiped.)
Works Perfecly and only set me back $50

I messed up my first captivate. Was able to return it through warranty and got a refurbished unit. I have been using it for 3 months with no issues. Of coarse there is no guarantee
Captivate
Cog 2.2

To Others, Silly to Ask, but do find it concerning, Removing Plastics

I received my exchange order today, received a brand new T-Mobile Note 4, manufactured very recently; the phone did not arrive in the expected condition; all four sides did not contain any plastics to be removed. The only plastics I see are the camera lens, screen protector, and back cover plastic. Is this something which some of you may have also encountered? I know Samsung doesn't play a role here as it depends on how the carrier handles their phones when packaging.

winlinmac001 said:
I received my exchange order today, received a brand new T-Mobile Note 4, manufactured very recently; the phone did not arrive in the expected condition; all four sides did not contain any plastics to be removed. The only plastics I see are the camera lens, screen protector, and back cover plastic. Is this something which some of you may have also encountered? I know Samsung doesn't play a role here as it depends on how the carrier handles their phones when packaging.
Click to expand...
Click to collapse
You have a new phone would be my guess.
It took me three days from opening day to get mine cause of family drama.
It didn't have much plastic on it.
(I can describe the plastic to you in a pm if you stop creating new threads).
It was brand new.
We did a factory data reset on my s4 which is running cm so the missus could have it. Sims were switched.
The guy at the store could barely turn phones on. He asked for permission to help another customer whilst we were playing with the s4 to make sure switch went ok.
T-mobile employees aren't touching your phone pre-sale even if they want to see what the fuss is all about. They'd get in trouble.
Are Samsung employees? Since as you mention t-mobile is the middleman.
They'd get in trouble worse. Not unless they were told to. To update firmware or test that that batch of phones work.

What about the visible microscratches, how many times are you suppose through the exchange process until you find one that is mint

Can't hurt to try again.

It has to be tmobile removing the plastics prior to packaging, no wonder the latest firmware was already installed. They should have been careful when handling

Maybe. I thought Samsung and T-mobile went back and forth with the firmware and then Samsung flashed it on the phones and shipped the phones to tmobile.
---------- Post added at 03:18 AM ---------- Previous post was at 03:17 AM ----------
In any event why not exchange? Can you not return your phone or something?

Another thread really?
BAD ASS NOTE 4

winlinmac001 said:
I manufactured very recently;
Click to expand...
Click to collapse
winlinmac001 said:
It has to be tmobile removing the plastics prior to packaging, no wonder the latest firmware was already installed.
Click to expand...
Click to collapse
Congratulations, you answered your own question
If you look for something to nitpick you will find it. That's a fact. Have fun!
Sent from my iPad using Tapatalk

I had to do an exchange twice with tmobile.
1.
White s3. Pink blob in the lower right corner when on a white background. Exchanged within 14 days for a brand new phone. It's my mom's phone, now. I still flash cm nightlies on it. Not a microscratch on it till this day.
2.
Ducked my camera up on my s4 flashing something or another.
Took it to a cell phone repair store. Even though I own one. No love. The guys at the other store said return it. I said I'm way out of the 14 days. They said call tmobile anyway. Flash back to stock and it will be fine.
Guess what?
It was.
Brand new s4. (Also, without microscratches). My dad's current phone.
Tmobile and Samsung want our money.
They will attempt to make you happy if you ask right.
I had to call 611 and tell them I had already factory reset.
End of story.
Got an extra battery, european s4 battery cover, headphones, charger, and extra ear bud covers out of it.

Seems like you had the entire process done in the store.
The Note 4 I received was through Overnight Shipping, it seems like the device was shifting around here and there while in transit especially during this time of year.
The display is immaculate, but the body is not; the reason why I made huge deal about this is not only because of what I pay, but also the possibility of reselling down the road.
Since this was suppose to be a Christmas gift, its currently sitting under the Christmas Tree. Unfortunately, I'll need to tell the recipient to Keep Calm and Wait; will need to see what T-Mobile suggests as they do understand these predicaments.
Karakoram2 said:
I had to do an exchange twice with tmobile.
1.
White s3. Pink blob in the lower right corner when on a white background. Exchanged within 14 days for a brand new phone. It's my mom's phone, now. I still flash cm nightlies on it. Not a microscratch on it till this day.
2.
Ducked my camera up on my s4 flashing something or another.
Took it to a cell phone repair store. Even though I own one. No love. The guys at the other store said return it. I said I'm way out of the 14 days. They said call tmobile anyway. Flash back to stock and it will be fine.
Guess what?
It was.
Brand new s4. (Also, without microscratches). My dad's current phone.
Tmobile and Samsung want our money.
They will attempt to make you happy if you ask right.
I had to call 611 and tell them I had already factory reset.
End of story.
Got an extra battery, european s4 battery cover, headphones, charger, and extra ear bud covers out of it.
Click to expand...
Click to collapse

T-Mobile warranty replacement!

Has any done a T-Mobile warranty replacement of the Note 4? I don't mean the insurance replacement through Assurant. I'm talking about the replacement that comes with the $20 Service Warranty Fee.
What are the condition of the replacement you received?

I've had clients do it. They got new ones.

Android_Monsters said:
I've had clients do it. They got new ones.
Click to expand...
Click to collapse
Would you say them being backorder (which they are) mean most likely I'll get a new one?

I can't promise. But, it sounds like you'd get a new one to me.

I have gone thru 2 in a week and they not new anymore.
BAD ASS NOTE 4 + BAD ASS GEAR S

I believe you. Still no better time to try than, now.
---------- Post added at 04:53 AM ---------- Previous post was at 04:47 AM ----------
Check this thread out. They discuss such things:
http://forum.xda-developers.com/note-4-tmobile/help/note-4-warranty-exchange-t2946517

Was told that TMOBILE changed the policy and you can only get 1 replacement a year over the phone and if you have to do another it has to be brought to a corporate store to order replacement
BAD ASS NOTE 4 + BAD ASS GEAR S

My replacement is on it's way and should have it by Thursday. I'll post it here on the condition its in.

I just got a warranty exchange phone today.
Minimal packaging only with the phone.
Ran the phone info app and it said it's not a refurb.
Headset Counter 7
Charge Connect 3

mliou said:
I just got a warranty exchange phone today.
Minimal packaging only with the phone.
Ran the phone info app and it said it's not a refurb.
Headset Counter 7
Charge Connect 3
Click to expand...
Click to collapse
I just got mine too. It came with a fresh OEM screen protector on the front and camera lens protector on the back... Looks new and not one nick on the thin aluminum frame.
I'm a happy camper.

mliou said:
I just got a warranty exchange phone today.
Minimal packaging only with the phone.
Ran the phone info app and it said it's not a refurb.
Headset Counter 7
Charge Connect 3
Click to expand...
Click to collapse
It the best one I have had so far. Better than a new one and smooth stock.very happy
BAD ASS NOTE 4 + BAD ASS GEAR S

I went through 2 already, one was extremely laggy and the other was new (thanks to the guy who took care of me christmas eve near closing)
He said he could override something and get me a new one. 3rd's a charm!

how you do that
BACARDILIMON said:
It the best one I have had so far. Better than a new one and smooth stock.very happy
BAD ASS NOTE 4 + BAD ASS GEAR S
Click to expand...
Click to collapse
What codes did you use to get that information.

BRODZ2020 said:
What codes did you use to get that information.
Click to expand...
Click to collapse
Phone info app
BAD ASS NOTE 4 + BAD ASS GEAR S

BACARDILIMON said:
Was told that TMOBILE changed the policy and you can only get 1 replacement a year over the phone and if you have to do another it has to be brought to a corporate store to order replacement
BAD ASS NOTE 4 + BAD ASS GEAR S
Click to expand...
Click to collapse
If I asked for a warranty, do I have to ship my phone first nefore they give me a new one or I have to wait for a replacement before shipping? Can I do it from the dealer which I brought the phone?

shook187 said:
I just got mine too. It came with a fresh OEM screen protector on the front and camera lens protector on the back... Looks new and not one nick on the thin aluminum frame.
I'm a happy camper.
Click to expand...
Click to collapse
BACARDILIMON said:
It the best one I have had so far. Better than a new one and smooth stock.very happy
BAD ASS NOTE 4 + BAD ASS GEAR S
Click to expand...
Click to collapse
jhun80 said:
If I asked for a warranty, do I have to ship my phone first nefore they give me a new one or I have to wait for a replacement before shipping? Can I do it from the dealer which I brought the phone?
Click to expand...
Click to collapse
Im about to face the same situation. I tried asking for a new phone but they said no. Hopefully its a good refurb with no issues. Did your refurb have any cosmetic damage ?

I'm on my 3rd one. The first one the regular phone speaker stopped working. The only way someone can hear me is if I put it on speaker mode. And the camera wouldn't focus right away. They sent me a replacement that one was great until a few days later once in a while the touch screen stopped working unless you use the spen. So they sent me a brand spanking new t3. All of that is through just calling T-Mobile asking about manufacturer warranty. Didn't have to pay a thing
Sent from my SM-N910T3 using Tapatalk

Quick question, I bought mine in February and recently the GPS and Camera has stopped working, the unit has some nicks in the bezel so i was wondering if I could still take it for warranty replacement and in the case a refurb is offered can I push for a new one?. Any help will be much appreciated.

glm0025 said:
Quick question, I bought mine in February and recently the GPS and Camera has stopped working, the unit has some nicks in the bezel so i was wondering if I could still take it for warranty replacement and in the case a refurb is offered can I push for a new one?. Any help will be much appreciated.
Click to expand...
Click to collapse
I tried and they wouldn't budge. I insisted I paid over $800 could they please send a new one, nope. I said I was a loyal customer and they still said no. Tried I'm both chat and on the phone.
Sent from my A0001 using Tapatalk

Note 4, new warranty replacement? Come on guys the phones over a year old. This thread is old now.
Anyone expecting a new phone at this point is dreaming. And the argument that you paid $700 doesn't fly when the phones over a year old and only worth about 300 bucks
Sent from my SM-N920T using Tapatalk

Garbled screen issues

Those of you experiencing issues with the screen display being garbled, it finally became listed as a known issue for Sprint. This is good for those of you having it! You should be able to get into a store and get the phone replaced for free even without insurence. It will say in the "known issues" area for techs to waive the exchange fee if thats the reason its being replaced.

I had the issue and the reps said it's a known issue. Seems to be related to a certain batch of phones and the latest update. They tried replacing the screen first and it didn't fix it then he went to the spring employee forum and then he seen its a widespread issue and they replaced my phone for me. Hope this helps
Sent from my LGLS991 using Tapatalk

I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?

wilsonch1551 said:
I just started to notice this today in some apps where the screen will split in two then have just snow in certain portions. Is that what you all are seeing?
Click to expand...
Click to collapse
Yes. That is the exact issue. I did a factory reset on mine. I dont have the issue as much. Only when it gets warm. But i am going to get it replaced
Sent from my LGLS991 using xda premium

Yeah, where it it displays Snow on half the screen. We just got an offical email about it today to say that its now listed as a "known issue" for the device with an exchange waiver. So hopefully any of you with the issue can go in and get it fixed. You should be able to do so even without insurence. If they argue you that you need to pay tell them to check the site...it will say "waive fee"
I haven't gotton the chance to check since I've been off today.

Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....

Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app

soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Click to expand...
Click to collapse
Are there any current known issues that they will replace the phone? I am having random reboots which is very infuriating. However, I was stupid and bought from Best Buy so I am not even sure a Sprint store could help me as they can't even activate my old phone! I have to go into Best Buy for them... I don't think I am technically a Sprint customer anymore but a Best Buy one with this weird plan they got me on that "saved" me money. $5 a month is not worth it for all this craziness I am now gong through!
Anyway, sorry to hijack this thread but I don't know if the screen issue relates to the random reboots people have been having but it seems that the first batch may have faulty CPUs according to another post. I really don't want to claim insurance because I want to be positive I don't get another phone that is the bad batch. I heard LG have been sending some people new phones so maybe I will try to go that route as the likely hood of them still having stock from the bad batch is less likely then Sprint or Best Buy.
This is the worst electronics purchase I have ever made!

It's not a listed known issue so sprint won't replace it unless you have TEP. If you do just take into a repair center and have then do all their tech crap and once they see its still rebooting randomly theyll replace it. My ATT one never did any of these stuff that sprint ones seems to be having issues with.. Makes me wonder about model numbers lol
Sent from my LG-D800 using XDA Free mobile app

Update
wilsonch1551 said:
Thank you for this I had to argue with the Sprint Tech support last night about this and they came up with a deal to pay my insurance for a month to swap the phone out and are sending me a new one. I reset my phone as well and haven't messed with the DPI and I have even heated it up a few times and don't seem to have the issue. I also quite running Google Now launcher and don't seem to have any problems today. Odd. Almost feel like it don't need to swap the phone but maybe I'll do the Xposed mod on this one as a test and still swap it when the other one comes....
Click to expand...
Click to collapse
So it started again this weekend and I think it is tied to the phone being hot. If I am running intense video play back or high graphics games it will happen. I have left everything stock just to test it out and it has returned. As long as the phone is cool then it doesn't happen but the minute it starts to warm up from prolonged screen use then the problem returns. FYI.... Hopefully the new one gets here today and doesn't have the same problem.

Newest Update. I have been discussing this issue on Facebook on the Sprint page because they don't seem to understand the difference between "Warranty" and "Insurance". They are seeing it my way but does bring to light the BS they are shoveling that you have to buy insurance on your devices for things that should be covered by a Warranty. They need to review their policies on this and make things easier on folks who have defective merchandise and aren't just clumsy with phones.
http://answers.google.com/answers/threadview/id/440497.html

Oh so now I am told that the LG G4 from Sprint is on back order.....

soulysephiroth said:
Well it looks like they went back on the known issue and won't replace for free till LG admits its an issue. I replaced out a screen and the issue persisted for a person. Makes me wonder if it's motherboard issue. I'll keep you guys posted once it becomes official.
Sent from my LG-D800 using XDA Free mobile app
Click to expand...
Click to collapse
Wait I thought EVERYONE was having this issue. If you get the patch of visual "snow" on your screen occasionally, you're saying the phone should be replaced completely?
My phone also gets REALLY hot sometimes. Pretty annoying. Obviously tanks the battery

send device into LG
I had the same issue where the screen would get garbled, show different colors (pink/purple/blue/green etc..) all screwed up. The camera app would crash when I would constantly switch from front facing to rear facing camera. My device got really slow had to reset/reformat it a few times. I thought it was due to rooting it or whatnot. I don't think that was it. I think it was a bad batch. I sent it in to LG two weeks ago and got it back today. Their message back on the paper was replaced flash/memory.
They actually sent me a completely new device. I think the touch screen issues are gone as well as the original issue. This feels like a brand new device not part of a bad batch. I'm glad I sent it in. You should do the same. It's probably part of the same problem posted in this thread. I'm a happy camper now.

Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app

Difference between Warranty and Insurance
soulysephiroth said:
Warranty is covered by LG. Thus you go to LG after 14 days you need insurance to get sprint to replace it normally. There's no issue that's just how it works and the termology backs it.
Devices get it everyone in a while, the thing is when half the screen us garbled and it happens frequently
Sent from my LG-D800 using XDA Free mobile app
Click to expand...
Click to collapse
The issue I have is that I shouldn't have to pay insurance for a company to warranty something they sold me. If I didn't break the device then they should be the one to handle it for me with the manufacturer that they represent. I shouldn't have to go back to the manufacturer because they didn't sell me the device. If I had dunked it or broken it I agree I should have to pay out of pocket but that's not what happened.
This answer explains it and since I am already paying Sprint for cell service I shouldn't have to be inconvenienced as the customer to get a warranty item taken care of.
http://answers.google.com/answers/threadview/id/440497.html

A Google answers thread isn't policy. Sprint guaranteed the phone to work in the first 14 as per policy. The warranty you're claiming is a manufacturing one, not sprints warranty. It's lgs warranty for a year.
Sent from my LG-D800 using XDA Free mobile app

Here's a straight answer to your issue with warranty vs insurance.
THE WARRANTY IS THROUGH LG. They are the only ones who guarantee the phone to work for a year.
Sprint Asurion insurance: Will cover your phone for 2 repairs/replacements for free in a year, after that 25 dollars a repair or replacement, and if you have a lost, stolen, water damaged, or cracked display over an inch will be a deductible.
If you don't have TEP, then after 14 days Sprint will not cover replacements for your device UNLESS its a KNOWN ISSUE. As of right now, Sprint doesn't have anything officially listed as known issue till LG admits they have a problem and work out a deal with sprint to pay for the replacements.
You're arguing that Sprint has to honor LG's warranty, which is simple not the case. If that was the case Sprint wouldn't offer insurance at all.

I appreciate your take on things and having been with other more expensive carriers the question of insurance is a matter of perspective. With At&t within the first year they will just swap the phone out. Now this may be because they charge you more for their service and as they see it they would rather reduce the hassle and take care of the device with the manufacturer. With Sprint they have chosen to try and compete on a price model that requires that they charge for insurance as they don't have the money built into the plans to cover these sorts of issues. They may never admit that openly but in seeing how the two companies have addressed similar issues that would be the appearance of it.
Either way I now know that if it want to have anything close to the device coverage I had with At&t then I have to pay for Sprint "Insurance" so be it.

I am having the vertical split screen issue as well...it's just started happening and I am up to 1 month of ownership. Where is the best place to go to inquire about an LG warranty replacement?

POOR POOR POOR experience with Motorola customer service.

Just thought i would post my experience with Motorola customer service. 6 months ago i did an "advanced exchange" with them and received a new device as the first one burned up the WiFi chip. No real issues there. Fast forward to a few weeks ago and my volume down button just stops working. Call in and get so much run around it was crazy. It all stemmed from they said that my IMEI number was not in their system. Well i got news for them, they sent me the darn device with that IMEI. I spent probably a total of 4 hours on the phone and two different times they said it would take a few days to add. Only the second time did it actually happen. So yesterday i received second exchange device and the first thing out of the box the wireless charger doesn't work. Call back today and they say i have to pay for another "advanced exchange".
Made me mad enough i just went and bought a N6P and am saying so long to Motorola.

JustusIV said:
..... first thing out of the box the wireless charger doesn't work....
Click to expand...
Click to collapse
Did you try charging with a different charger, or wireless charging ?

NLBeev said:
Did you try charging with a different charger, or wireless charging ?
Click to expand...
Click to collapse
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.

JustusIV said:
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
Click to expand...
Click to collapse
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.

NLBeev said:
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
Click to expand...
Click to collapse
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.

JustusIV said:
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
Click to expand...
Click to collapse
When the device is under warranty, you do not have to accept. Maybe the costs of transportation could be yours (warranty conditions). I think you should try again. We all pay for warranty, so don't give up.

I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Sent from my Nexus 6 using Tapatalk

JustusIV said:
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Click to expand...
Click to collapse
I don't know about the specific warranty conditions. But it seems reasonable to me that Motorola must deliver you a 100% working device.
The costs of transportation to send the device back to M. is a different point. When the warrenty conditions does not mention who is responsiblefor the transportation costs, than IMO you have to pay.

Excellent choice mate. Hope Huawei doesn't turn you off as well. Although if I was in your shoes I wouldn't let them off that easily.
Sent from my Nexus 6 using Tapatalk

I'm seeing poor support from them as well. I tried calling in to get my broken screen fixed and couldn't understand a thing the lady was saying to me and she couldn't understand me either. I ended up doing the online repair request, said it was a free repair with a 4 day turn around. A week and half later they email me that it's going to cost $175. Still waiting for my phone to be returned to me.
Co worker waited over a month and a half to have his moto x pure replaced under warranty and he did the advanced exchange and they wouldn't release the hold off his card.
Seems like lennovo had ran Motorola into ground, or is at least in the process of it.

So my co-worker decided to fix my phone, and what he found makes me embarrassed for Motorola.
Wouldn't charge via wired or wireless. Keep in mind this was supposed to be a perfectly working model sent back from Motorola.
First the reason why it wouldn't charge via the wire. Part of the plastic was under the contacts had snapped off. So the pin was hanging lose. He was able to fix it enough to charge by putting glue in there and getting the pin in a location it made contact.
Second the wireless charging issue. He opened the phone and found that they had ripped the "ribbon" with a screw that went to the wireless charging coil or whatever. He was able to fix that just by patching the ribbon. with some electrical tape or something.
Either way Motorola you get an F for customer experience.
I will never buy another one of your phones after dealing with you guys.
Bought a 6P almost a year ago and its the best phone i have ever owned. I decided to do some follow up posts when i was looking through my history.

You have to remember that Motorola no longer exists. The brand logo has been slapped on a few phones, but what you're seeing now is typical Lenovo. When Motorola was owned by Google, things were very different, and the Nexus 6 is proof of that as it is the only device where both the hardware and software were made by Google-owned entities.

Well, I beg to differ. My experience with their support was good.
I bought a N6 from swappa, a vertical half of the screen would randomly freeze, while the other half would still work; search revealed this to be a hardware issue.
The seller denied the phone had a problem and said I 'must have done something to it'...
Anyway, there were 3 days left of warranty for the phone (July 2016).
I opened a case, got a shipping label, and I received a replacement, however, the replacement was a 32GB version vs the 64GB I sent, so I called support and they immediately contacted their manager, who in turn contacted the logistics group; they emailed a return label, and as soon as the wrong phone arrived in their facilities, they shipped the correct one.
All this took about a 5 or 6 business days.
I could ***** around about the mis-shipment, but as far as support goes, they're way batter than 90% of other companies out there...