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Greetings XDA users! As you can see, this is my first post on this forum. I have registered here in order to get some answers from other users of the HTC One concerning some problems that I have experienced. I have been using the device since more than a week now, and these are the issues I've come across so far, so please let me know which ones of these you are experiencing as well:
1. YouTube audio / video out of sync
I noticed this the first time I used YouTube on my HTC One. Lip sync simply looked horrible while watching some videos. To test if you have this issue as well, you should try something like this video where it can clearly be seen in action: Link (Since I cannot post links due to below 10 post count, simply search YouTube for "BBC HD audio sync test")
2. Simple games lag / do not play smoothly
The first game I tried on my HTC One was Doodle Jump. It's a very simple game, and before purchasing the One, I have read about other recent HTC smartphones having problems with such simple games because some HTC devices don't know how to properly use their GPU/CPU in situations where games don't have high demands. If this is still the case with the HTC One, and not just some issue with my own, it is simply unacceptable. After all, a new flagship smartphone should not have any issues when playing the most simple of games that any old android smartphone can do perfectly.
Note: I have already tried to cure both of these problems by doing it with / without power savings enabled. I have also tried with / without Beats, Bluetooth, NFC and so on. Nothing helps.
Please let me know if you are experiencing these two issues on your HTC One as well.
Other issues and annoyances I have noticed, that come to mind right now:
3. Blinkfeed share bar at the bottom of the screen is very annoying, and apparently can't be removed at all. It's doubly annoying because sometimes you can hit this bar when trying to use the back button.
4. 3-dot-menu bar at the bottom of the screen in some apps. There even used to be a built-in feature in the setting menu to get rid of this, but HTC seems to have removed this in the final software versions, for questionable reasons.
5. Video camera settings such as 60-FPS-HD or slow motion keep resetting themselves each time the screen gets locked and go back to "Normal".
6. Audio issues (cracks / pops) when using YouTube (maybe other apps as well). This happens especially often with Beats turned on, but I have also heard it happening with Beats off.
7. Odd volume jump that happens around 80% volume when increasing volume while streaming music via Bluetooth. (Volume actually goes down instead of up, and the next step after this sounds much louder than just 2 "clicks" more.)
8. Wifi reception gets a lot worse when covering the upper side of the device with my hand. And by covering I mean holding it normally in landscape orientation, I'm not intentionally trying to smother the signal. This is quite noticeable in areas where the signal is not that strong to begin with, as I've experienced multiple times that I've choked my wifi signal by simply holding it that way to watch some YouTube videos. The wifi bar can jump from 2-3 bars to just the dot by doing this.
I am rather disappointed to see this thread buried on page 3 already without any replies at all. All I asked for is a simple yes-or-no answer if your device also exhibits un-synchronous YouTube playback and/or unsmooth Doodle Jump gameplay.
So I guess this either means that I am the only one experiencing these problems and should promptly return my phone to get a properly working One, or it means people here simply do not notice these problems or accept to overlook them.
(By the way, the Bluetooth volume oddity seems to have been a randomly caused bug, as it was working fine again this afternoon)
I'm having the same issue with YouTube. It's basically unusable, the sound and lip sync gets progressively worse. Tried wiping the app data, re-installing YouTube, disabling Beats. Still no luck, this is the only beef I have with an otherwise excellent bit of tech. I tried the test videos and it looked spot on.
If I watch the same videos on my Asus Infinity there is no problem, so it's definitely the phone. I'm pretty much out of ideas.
YouTube audio / video out of sync
is indeed very horrible.....
ive never experienced anything like that, are you guys running stock rom?
For me, it's everything BUT YouTube. Games, apps, anything, there's about a 1/4 second delay between the on-screen action and when I hear the accompanying sound. Audio sync is one of my pet peeves, so this drives me absolutely crazy. I can only assume there's some kind of processing going on with the audio that's causing it, but damned if I can figure out what it is. The only audio switch I've seen to turn stuff on and off is Beats, and that has no effect on the latency.
I'm running stock ROM. Friend of mine with a ROMd unit says his doesn't do it.
I'm also having issues with the YouTube...
Sent from my LG-P768 using xda app-developers app
So is there no solution? I'm have the same problem...
Sent from my HTCONE using Tapatalk 4
Please help saving my Nook HD+
The screen keeps flashing (especially during video playback.) Unlike most of the others, it is not really turning on and off randomly, instead it just goes dim and bright and then turns to the original brightness repeatingly.
I can spot a pattern for these flashings: usually when the screen is trying to display a dim or darker page, it tends to flash a lot. For example, when I am using it to watch True Blood, the screen would flash badly for those darker scenes, but when I watch the Big Bang theory, the flashing would only happen once or twice. Similarly, when I use android rom like Carbon or CM, the screen usually flashes when I go to the menu/setting (but it only flashes when there is a change of page or when a box prompts); however for stock rom when most of the time the screen is displaying white pages, this problem would get much less frequent. But still when i use the stock to play video, the issue is still there
I have tried to eliminate the possible causes for this:
- Not a ROM issue: videos flicker no matter what rom I am using. In fact when I go into the CWM recovery, the screen does flash for every page change as well
- Not a video issue: I have tried different formats of video, mkv, avi, the issue still persists
- Not a charging issue: it happens with or without charging. I tried to charge it on wall and my laptop as well
- Not clashing app issue: it happens before I try to install any new app.
- Not a player isuue: i tried on MX player, mobo player, dice player, with both HW and SW decoding, all have the same issue
What else can I try? Can anyone give me a diagnosis of whether this is a software or hardware issue? Exchange for a new one would be hard for me since I am an international buyer, the shipping cost is simply too much
It's my first time shopping in the US and I surely hope this would be a satisfying experience. If the issue isnt resovled I am afriad I would have to abandon the device since watching video is my main purpose of buying it. However it would be really sad for me...
Sorry for my poor english and if you dont understand any parts of my issue, please feel free to clarify with me
This was never a problem before, but I'm noticing the last couple of weeks, whenever I view a YouTube video on my Z3C, it keeps selecting one of the lower qualities and I have to manually switch to 720p almost half the time. Back then, the highest quality was always chosen by default and my internet connection is fast (enough) so I have no idea why it does this. Is anyone else experiencing this?
I tried downgrading/upgrading the YouTube app and comparing to other phones, but it seems only I'm having this issue. Now it's starting to affect other videos I stream over the internet from different sites/links as well so I'm kind of stumped at the moment.
not sure about the other streaming videos, but do you have limit mobile data setting checked for youtube?
sillieidiot said:
not sure about the other streaming videos, but do you have limit mobile data setting checked for youtube?
Click to expand...
Click to collapse
I did check, thanks for the suggestion. I always make sure to take off any limitations as I have unlimited mobile data. And actually, I'm having this problem on Wi-Fi. It's a tiny problem, really, but still annoying nonetheless.
I'm retracting my complaint about other streaming services defaulting to lower quality, turns out it was only happening on one site and that tricked me into thinking it was happening on others as well, but in fact, it was the site's fault, not my phone.
That said, I'm still having the issue with the YouTube app where it automatically selects the lower quality when I play a video, usually auto-selecting 360p or lower, even though 720p is an option and loads fine when I pick it manually. I have another phone I test this on and it plays HD properly every time so something definitely isn't sticking the way it should.
I'd like to confirm that the youtube app selects 360p no matter what the option for hd videos is but i saw that when first loading the video in vertical display it remains 360p while if you turn your phone horizontal and going fullscreen it switches to 720p instantly or in a few seconds. Maybe it's a feature to conserve data anyway ?
SkyKilla said:
I'd like to confirm that the youtube app selects 360p no matter what the option for hd videos is but i saw that when first loading the video in vertical display it remains 360p while if you turn your phone horizontal and going fullscreen it switches to 720p instantly or in a few seconds. Maybe it's a feature to conserve data anyway ?
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Click to collapse
I wouldn't doubt it as we know many have fallen victim to overage fees due to inadvertent and reckless streaming over the years, but if that's the case, this must be a relatively new feature introduced within the last few versions because I never had this issue before. Even before I had unlimited data, I monitored my data usage carefully so I'm not concerned with conserving, and as mentioned, this is happening on Wi-Fi as well. I've changed the settings to always allow HD streaming, but that's not doing anything.
Thanks for confirming though, at least I have a place to start now.
It is indeed happening both on wifi/mobile data with the limit hd videos to wifi option enabled or disabled. I have also tried disabling mobile data while having wifi on and it failed to do HD on start. The difference noted in the post above is that 720p kicks in at about 20secs in the video(check kwabs - walk for testing).
No problem, i just thought of posting to assure you that your device is ok and that it might be a bug/"feature" on google/youtube`s side or some incompatibility with sony(?!). The only thing i can think of is that 720p and higher is pretty pointless in the vertical view with the small video player on top since it's too small to notice which seems pretty logic.
Update: i have deleted cache and data for the app, uninstalled updates, thus reverting to version5.738, restarted the app, signed in and then updated via play store. Now it automatically selects 720p for the video on wifi. It still doesn't matter for mobile data if you disable the limited hd, it shows the 720p but it doesn't autoswitch to it(maybe because i'm on h+ and not on 4g/lte, i can't verify this). Hope it helps ! Cheers !
I hadn't tried clearing cache/data yet, will give it a shot (fingers crossed!)
Update: Ah, you were right about viewing videos in portrait being the culprit. I generally don't watch YouTube in any orientation other than landscape so I never noticed. Basically, the solution is to use YouTube in landscape, or at least, launch the video in landscape. Thanks for pointing that out!
boojay said:
Update: Ah, you were right about viewing videos in portrait being the culprit. I generally don't watch YouTube in any orientation other than landscape so I never noticed. Basically, the solution is to use YouTube in landscape, or at least, launch the video in landscape. Thanks for pointing that out!
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Click to collapse
You're welcome ! In my case after the data/cache clearing, uninstalling and updating from store afterwards, portrait videos also start in 720p, the only issue that remains would be the videos not defaulting to 720p on mobile data with the hd limit option disabled.
SkyKilla said:
You're welcome ! In my case after the data/cache clearing, uninstalling and updating from store afterwards, portrait videos also start in 720p, the only issue that remains would be the videos not defaulting to 720p on mobile data with the hd limit option disabled.
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Click to collapse
Good to know. I'm just making sure my phone is in landscape now before I click on the video, problem solved. Such a weird little quirk, LOL!
My 2 day old, 5a with 5g just overheated. I have no case on it and it wasn't charging at the time. I was in a FBM video call and at about the 30 minute mark, I got the overheating warning. A few minutes later, the phone froze for about 60 seconds and then resumed. The phone was very hot to the touch! Ironically it was propped up against a laptop screen that was in hibernation mode and there is a table fan approximately 8 inches from the device blowing directly at it.
I reported it to Google Support and 1st level was very understanding. 2nd level told me to try some tips that he would send me because I was probably just overusing it. I told him I was using it exactly the same way I used my 2xl, but that didn't seem to make a difference.
I'll keep this updated as I continue to use my new "hot" phone.
Interesting. There's a known issue with recording 4K video, but this is the first time I've heard of an issue just streaming video.
Keep us updated for sure.
I have not tried the video recording at 4K...but I have been streaming YouTube videos and no overheating for me. YMMV
I have experienced the overheating issue while using video recording at 60 fps 4k. The phone didn't seem warm at all though so here's hoping it's just a software fix Google can implement.
If anyone can reliably reproduce the error, would you want to run some testing to see if the option for "Store videos efficiently
Use H.265/HEVC format" makes it better or worse?
I only had a heat issue when I first started my 5a, and it was installing all my apps in the background. Building the cache is notorious for its CPU use, so I can't say I'm surprised by overheating then. I've done a couple 5 minute 4k 60 videos without overheating since then.
I noticed the same thing today on my new Pixel 5a. Wasn't doing anything other than participating in a Whatsapp video call and browsing text messages.
I do have a Spigen case but the ambient temperature was low 70's inside.
This could be concerning...
luciferin said:
If anyone can reliably reproduce the error, would you want to run some testing to see if the option for "Store videos efficiently
Use H.265/HEVC format" makes it better or worse?
I only had a heat issue when I first started my 5a, and it was installing all my apps in the background. Building the cache is notorious for its CPU use, so I can't say I'm surprised by overheating then. I've done a couple 5 minute 4k 60 videos without overheating since then.
Click to expand...
Click to collapse
I had a similar heat issue when setting up my phone the first time as well. It was when I was just going through the setup, and transferring everything from old phone to the new one. I, unlike you, have never experienced the heat build up, that occured with this phone, on any other phone in my many years of flashing ROMs and setting up phones (unless I was flashing it multiple times due to issues). So, this post does leave me a bit concerned....
I hope once I get my case that this doesn't start occurring for me.
I have experienced the video camera causing the over heating. It appears that any app using built in video recorder will produce the heat. Google camera, Duo, … Zoom. I did a little searching before checking here on xda.
Google admits that the issue is with the 60 bpf 4k recording that is the cause. And of course they do not have a fix available at this time.
I was hoping to find a way to lower the setting to 30 bpf but I cannot locate a way to change the setting. Can anyone help with that please? Or is it possible to install a different camera from the play store with custom video settings, and set that as default for all video?
Edit: I use the system wide dark mode, so I didn't see the camera drop down arrow which opens the settings popup. Open the camera, select video mode, touch the drop down arrow at the very top center of screen. The default setting for Frames/Sec is Auto. The other 2 options are 30 bfs and 60 bfs. Select 30 bfs. Touch outside the popup to dismiss.
I left the resolution at Full HD which is the default. Most users report the issue is while using 60 bfs at 4k.
My wife, who is traveling in another section of the country, also reports over heating. She was not actively using any app when the heating issue occurred. After rebooting the device she saw that the WebEx Meet app was attempting to connect in the background. A persistent silent notification was displayed in the notification tray. This app was one of many that she had transferred from her old device to her 5a during the initial setup process. I told her to uninstall that app. Then review all apps and remove any not needed. Probably should do the same as I have not looked at which of them may also be outdated and needlessly using system resources.
Grr, time for an update. I've had the overheat warnings every few days, but no noticeable effects from it. Until today!
I was in a long video call, maybe an hour or so and got the warning. Shortly after that, the phone shutdown. It was not charging at the time, battery was at 51%
I contacted support and they listened to my complaint and asked all the same questions as last time... except for the new question to confirm that I bought it from the US Google Store (I did of course, but not sure why they would ask that). They said a specialist will contact me via email within 2 days.
Having this issue as well. Shut down the phone for 10m and still got the issue when I powered on.
Crazy
I had a 5a for about 2 wks. I was in Facebook video chat for about 15min when overheated and dropped internet connection. I was holding phone in hand parked in car 80 degree day. I had one day left to return it, so I rma'd it. No way to report hardware problem as reason for return. Charged me $35 restocking fee. I loved the phone, but they need to solve this. If they fix it, I may buy again.
The phone overheating at all is unacceptable. I've never even personally seen/felt a phone "overheat". That's crazy.
Obviously some kind of defect that google will ignore for 1 year as per protocol.
I've only had my 5a 3 days so far but mine has yet to overheat. And I'm a heavy user. Now my OnePlus n10 after the android 11 update would overheat multiple times a day, sometimes when just sending a text. When it was on Android 10 it never overheated.
Im starting to have those issues too. I cant record for more than 1 minute sometimes
Was this solved in the new update? I havent updated due to root, so just wondering.
Thanks
Deadmau-five said:
Was this solved in the new update? I havent updated due to root, so just wondering.
Thanks
Click to expand...
Click to collapse
No, I still can't record for over about 30 seconds to a minute
Unfortunately no... I'm still getting the overheating after the update.
This happened to me initially, like one user mentioned, when I got the phone and it was building the cache. More recently this happened to me while on a Caribbean vacation to Anguilla; was using the phone for pictures outside. It never got hot enough for a general overheat error, just always warning me that the camera was too hot and flash was disabled, or at one point camera was too hot when I was taking video and said the video could be unstable. I was filming in 1080/60. Switched to 1080/30 and it was ok. I have a Spigen Tough Armor case, so I wasn't surprised at that.
UPDATE: The phone finally died. I had been receiving the overheating issue about once a week since the beginning. Google support didn't care. Now, while I'm travelling in a foreign country, the phone died.
I called support and they said as a 1 time deal, they will replace it free of charge. However they only ship to the US and I have to send back this one in 14 days. That is an issue because mail from here takes months sometimes to reach the states. I"m not due back in the states until this summer.
WORST part: the password safe app that I use on my phone unlocks with my fingerprint. Never requires the actual password, so SHAME ON ME, I forgot that password. I have the password app on my laptop and it has current info, but I can't access it because I don't remember the actual password. :-(
PSA: use your actual password from time to time to ensure you don't forget key passwords!
I've been scouring the web trying to find *current* info about the overheating issue, but all I'm finding is stuff from last year. Nothing new about whether it was ever fixed by a software path, or if current inventory has a hardware fix, or if Google just ignored it as they often do. I'd like to know if I buy a new Pixel 5a today, directly from Google, if it still may have the problem. I'd be grateful for any info, thanks!
IMissPalmOS said:
I've been scouring the web trying to find *current* info about the overheating issue, but all I'm finding is stuff from last year. Nothing new about whether it was ever fixed by a software path, or if current inventory has a hardware fix, or if Google just ignored it as they often do. I'd like to know if I buy a new Pixel 5a today, directly from Google, if it still may have the problem. I'd be grateful for any info, thanks!
Click to expand...
Click to collapse
I don't play games and I don't use 4k video on my camera. For me phone is great didn't get worm once, but that is just my use, pictures, fullHD video, chat, video calls, phonecalls and browsing and watching videos.
I meet this problem when I take photos or video ([email protected]).
I have had issues by simply using Android Auto in my vehicle in less than 10 minutes of use. I have also experienced the overheating when recording videos even though I have followed all of the tips in Google's support email.
If I'm using Android Auto, I have to keep the phone in front of an AC vent in my car - otherwise all radios shut off within 1-2 minutes, followed a few minutes later by an overheat message (at that point it's already throttled so bad that the phone is completely unusable anyway).
Any teleconference app that uses the front camera causes it to shut down all radios about 1-2 minutes before popping up the overheat message with no warning before turning off radios (Zoom, Mychart, CVS Minute Clinic, Teladoc, even a Facebook Messenger video call). Drove me crazy trying to do a telemedicine appointment with my doctor, he finally called me instead.
Even just trying to do a phone call with Google Maps running during the call makes this damn thing overheat. Taking it out of the case (Spigen Slimarmor) seems to delay it by about a minute.
Honestly, if Fi didn't require me to keep it active for 120 days to keep the discount I got on it, I would have run the damn thing under an 18 wheeler by now. The only benefits over my old OP8T are the camera app and the physical size. That's it. Luckily I still have it, so once I hit that 120 days, I'm going back to the 8T.
Has anyone tried alternate ROMs to see if they handle the overheating issue any better? I'm especially interested in LineageOS. I imagine some kernel changes to scheduling and clocks could handle things better for this processor.