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I'm having some problems upgrading my wife's phone. I went to the website with the upgrade instructions, downloaded Kies mini, and installed all of the drivers for the phone. I put the phone in usb debugging mode and plugged it in, but Kies doesn't see the phone. I tried messing around with some settings (i don't remember what I did) and it worked one time. And the one time it did work, it said something like unsupported device and the upgrade phone button was greyed out. I've tried searching everywhere for an answer to no avail. I don't know what I'm doing wrong
Did you use the USB port on the back of the PC?
No, I used one of the ports on the front
What sort of configuration was the phone running before you tried the update. Any customization? Rooted?
no customizations, unrooted
Make sure in the USB setting it of set to Kies (Fireware Update). This is under settings/applications
Sent from my SAMSUNG-SGH-I897 using XDA App
I did that. when I did switch it to kies, it said I had to turn off debugging mode. After i switched it to kies mode, i turned debugging back on. Should I not have done that?
the_KEV said:
I went to the website with the upgrade instructions, downloaded Kies mini, and installed all of the drivers for the phone. I put the phone in usb debugging mode and plugged it in, but Kies doesn't see the phone.
Click to expand...
Click to collapse
May I ask why did you put the phone in debugging mode? You don't need to. You should do what Viper 714 suggested. Have you ever used Kies before this attempt at updating the firmware?
Feel free to PM me and I'd be happy to assist you.
clemmie said:
May I ask why did you put the phone in debugging mode? You don't need to. You should do what Viper 714 suggested. Have you ever used Kies before this attempt at updating the firmware?
Feel free to PM me and I'd be happy to assist you.
Click to expand...
Click to collapse
I have never used kies before this. I didn't think I needed it. The instructions says debugging mode should be enabled.
Captivate Froyo update crash and how to solve
Note my device is an ATT Samsung Captivate S SGHi897
Kies would crash on the update indicating a conflict AMINIFUS.EXE from the AMINIFUSREQLEV component. Also sometimes, kies would not present the upgrade screen althought KIES sees the device memory/drives.
Here's what fixed it for me.
On the device - go to settings / development turn ON USB debuging and turn ON Allow mock locations.
With KIES running - the Capivate USB screen may not appear when you connect your USB cable. But the upgrade screen KIES will appear and start your upgrade.
IF you have a external SD card - remove prior to the update. I was able to update with my external SD card installed but when the device rebooted the device screen would go to black AFTER the ATT and Capivate splash screens and appear to hang. I removed my external card - rebooted the Capivate and the device was able to work this the initial Froyo set up screens - then the external was fine.
Samsung is aware of this problem and fix is not widely known. I person I spoke with at Samsung only discovered this fix on his previous call.
Good luck everyone. Froyo is finally OH and lastly = ATT will be rolling out an over the air update for those who do not want to go through KIEs.
You should definitely remove your SIM and external SD before flashing any new firmware, as a matter of Due Diligence.
I'd give it a try first with it disabled.
Oh yeah I forgot to mention that when the phone is not in debugging mode, the phone says it's connected to kies, but kies says no phone is connected
clemmie said:
You should definitely remove your SIM and external SD before flashing any new firmware, as a matter of Due Diligence.
I'd give it a try first with it disabled.
Click to expand...
Click to collapse
OK I'll try again when my wife gets home with the phone. would it be a good Idea to uninstall everything and start from the beginning?
I did it with usb debugging on. The important part id make sure your in Touchwiz. Otherwise keis will not see the phone.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
shinji257 said:
I did it with usb debugging on. The important part id make sure your in Touchwiz. Otherwise keis will not see the phone.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
did kies automatically see it or did you have do anything after you plugged in your phone?
I suggest using the full KIES application itself opposed to KIESmini.
If you do a quick google search (or even search the forums here) for KIES you will soon come across a download link for the full KIES application.
KIESmini has been known to have issues with 64bit operating systems. So check into that as well.
I run Win7 64bit and I could not get KIESmini to work. It would crash (stopped responding error) every time the device was connected. So I downloaded the full KIES application and the problem was solved... Everything updated fine.
clemmie said:
May I ask why did you put the phone in debugging mode? You don't need to. You should do what Viper 714 suggested. Have you ever used Kies before this attempt at updating the firmware?
Feel free to PM me and I'd be happy to assist you.
Click to expand...
Click to collapse
I had the same problems. Not only do you need to turn on debugging but also allow mock locations.
RaptorOne3 said:
I suggest using the actual KIES program itself opposed to KIESmini.
If you do a quick google search (or even search the forums here) for KIES you will soon come across a download link for the actual KIES application.
KIESmini has been known to have issues with 64bit operating systems. So check into that as well.
Good luck..
Click to expand...
Click to collapse
Unless you modify the built in Access database for Kies, it will not recognize the i897 as a supported device.
Back when I used to check for updates with Kies Mini frequently I always had trouble getting the phone to talk to Kies Mini. What I found worked the best is as follows:
1. Restart the PC
2. Restart the Phone
3. Disable Bluetooth on the phone if it is enabled
4. Put the phone in "Kies (Firmware update)" mode in Settings | Applications | USB Settings
5. Plug the phone into a USB port on the computer that is not on a root hub shared by any other devices (especially a keyboard or mouse).
6. Launch Kies Mini
Step 5 is very important because the phone must negotiate a USB 2.0 connection. I found that steps 1 & 2 were almost always necessary, without a clean boot on both devices, I frequently had problems. Step 3 seemed to help, though sometimes I could get the phone to connect to Kies Mini with Bluetooth enabled. I was able to get it to connect in either Kies "Firmware Update" mode, or USB debug mode. The documentation may specify USB debug mode because Bluetooth has to be disabled for USB debug mode.
I think I got it!! I uninstalled everything. Then I just did what everyone said. Used the back of the PC, made sure the phone what kies mode, with debugging, and mock locations, removed sim card and sd card...but then kies kept crashing. Then I found another post somewhere that said to uninstall IE9. I did that and now its finally working! Thanks yall for your help.
anyway I can add solved to the title?
Well, my problem is that my phone won't recognize any computer as a computer, but only as a source for battery charging. when i plug it into a computer the battery starts charging but i don't get the USB sign.
the thing is that it used to work. i usually just pluged the phone in and it would work, and suddenly out of the blue it stopped working and i have no idea why. i've done nothing on the computer between the last time it worked and the time it stopped working, i wasn't even using the computer during that time, so it must be something on the phone settings, but i checked it a little and found nothing that looks like the problem, but i rly don't understand much about it..
any ideas?
It sounds like a driver issue.
If you're using a Samsung firmware, reinstall the drivers. This can be done by finding them online, or by installing Kies. If you're using CM7/Miui, Samsung drivers won't work. You'll need to uninstall Kies (or kill the process to make sure it's not running in Task Manager) and then install the Nexus S drivers. Again, a simple search will provide the files you need.
If it's not a driver issue, I really don't know what it could be. But I would definitely try reinstalling the appropriate drivers first.
Go to Settings>Applications>Development and if USB debbugging is flagged,deflag it!
upichie said:
It sounds like a driver issue.
If you're using a Samsung firmware, reinstall the drivers. This can be done by finding them online, or by installing Kies. If you're using CM7/Miui, Samsung drivers won't work. You'll need to uninstall Kies (or kill the process to make sure it's not running in Task Manager) and then install the Nexus S drivers. Again, a simple search will provide the files you need.
If it's not a driver issue, I really don't know what it could be. But I would definitely try reinstalling the appropriate drivers first.
Click to expand...
Click to collapse
I'm using a samsung firmware and i installed kies recently, though even after i installed it, the USB connection was still working for i while until it stopped.
should i reinstall the kies?
Nezys said:
Go to Settings>Applications>Development and if USB debbugging is flagged,deflag it!
Click to expand...
Click to collapse
It was deflagged, but thanks anyway
abialystok said:
I'm using a samsung firmware and i installed kies recently, though even after i installed it, the USB connection was still working for i while until it stopped.
should i reinstall the kies?
It was deflagged, but thanks anyway
Click to expand...
Click to collapse
Try with a different USB cable.
Sent from my GT-I9000 using Tapatalk
Try to reinstall Kies or one of the steps that I've read here:
http://www.androidgalaxys.net/suite...problemi-connessione-collegamento-usb-galaxy/
Translated:
Make sure you have installed the latest version of Kies (currently 2.0.1).
For owners of Windows Vista / Seven Kies launch in admin mode
Connect your phone to your PC using the default launcher from Samsung (TouchWiz). Alternative launcher may not be recognized by Kies. Close any programs in the background on your phone and PC.
Make sure that in Settings> Wireless and Networking> USB Settings is selected Samsung Kies or Ask the connection.
If you already selected, try to choose any item and then set one of the two mentioned.
Try using another USB port on PC. Not all USB ports may be able to deliver the power needed to power the device.
Restart both the phone and your PC.
Try reinstalling the drivers of the Galaxy. To do this open Kies, go to the Tools menu and then install drivers.
Try using another USB cable.
ok, I tried everything but switching cable coz i know it works...
here's the weird thing: I tried connecting my phone to 3 different computers, 1 worked and the other 2 (including mine) didn't work.
the thing is that the other computer that didn't work and the computer that did work never touched a Samsung before, so basicaly i have no idea what would make one of them work and the other not to work.
I'm really confused.
Try going into device manager and see if there are any devices flagged with '!'
If not, find your samsung device from device manager, and uninstall it and delete all drivers, then reinstall them.
Try that. It may just be a windows issue, I've had similar problems before but not even with a phone, but a flash drive.
well, tonight the computer restarted itself because of some updates, now it seems to magicaly work, even though i restarted it before.
i have no idea y it suddenly started working, but i can only hope it wouldn't happen again.
thank you all, you guys are great!
So heres the thing.
I flashed some firmware on my phone (did it 100 times no problem) but i got fail in odin.
I said ok nothing is wrong i can fix it. but to my suprise Odin wont recognise my phone. I get a message that the Usb is unknown.
Now beacuse i reinstalled my drivers i think that the computer needs a first time plug of another galaxy s to install the driver from the phone is that correct? (Cause my phone can only go to download mode)
so all i need to do is to get another galaxy s plug it in and let the computer recognise it for the first time. and than use my broken phone phone and it will work?
what firmware was it ,if it was ics sometimes you lose usb connections and odin wont recoqnise the phone
TIGER 123 said:
what firmware was it ,if it was ics sometimes you lose usb connections and odin wont recoqnise the phone
Click to expand...
Click to collapse
@Topic started i have the same problem and have a similar thread.
as for tiger. . . does that mean ics users are screwed if that occurs to them?
http://forum.xda-developers.com/showthread.php?t=1431523
I used this one
Problem solved here. I hope this solution helps you
I've tried so much, seriously SO MUCH. At the end it turns out it was my usb cable. i ripped my old usb cable apart for making me go ape ****.
lesson? No matter how many times you install, change ports, etc. Always be sure to try a new usb cabel. If you don't have a second one, i'd suggest you go buy a second one, it's worth a try. The whole time it wasn't working it was my stupid usb cable, changed it and in an instance i was ready to roll.
Wish you good luck!
I turned off usb debugging, but the mass storage I can't turn off: I have to choose between MTP and PTP.
I upgraded Kies to the latsest version, unfortunately no connection.
I tried Kies via Wifi and it works, fine for me.
BUT I prefer Kies via USB. Is there anybody else with the same problem and can help me?
Neither works for me.
Waiting for solution.
settings/wireless and network -MORe/usb utilities
stoney73 said:
settings/wireless and network -MORe/usb utilities
Click to expand...
Click to collapse
And then?
Sent from my GT-N7000 using xda premium
I just asked a question about this then i found this thread lol.
Once you have done as above just pop in your USB cable and click connect.
Blackwatch said:
I just asked a question about this then i found this thread lol.
Once you have done as above just pop in your USB cable and click connect.
Click to expand...
Click to collapse
I was just about to post the link to this thread in your thread lol.
lol
http://forum.xda-developers.com/showthread.php?p=26015958
Sent from my GT-N7000 using xda premium
Were you able to connect to Kies? I can't. I am not talking about USB mass storage mode, but I want to connect PC Kies with my phone and ever since LPY upgrade I can't. I have stock rom, no root and CWM or anything like that. The PC finds the device GT-N7000, and it works fine in explorer, but Kies can not connect to the phone. It stays in connecting and then it says that there was an error connecting to the device.
Anyone else with LPY that can not connect to Kies for PC?
thelucius said:
Were you able to connect to Kies? I can't. I am not talking about USB mass storage mode, but I want to connect PC Kies with my phone and ever since LPY upgrade I can't. I have stock rom, no root and CWM or anything like that. The PC finds the device GT-N7000, and it works fine in explorer, but Kies can not connect to the phone. It stays in connecting and then it says that there was an error connecting to the device.
Anyone else with LPY that can not connect to Kies for PC?
Click to expand...
Click to collapse
Me the OP
I am also unable to connect to KIES since performing the ICS update ( via mobile Odin ). I tried USB debug on or off and also Wireless and Network settings different combinations... no go...
Waiting for ideas..
I have just updated Kies and apparently is working.
Date of update appears to be today, 14/05/2012, version 2.3.1.12044_18.
I only use kies to make backups and restore them, but this software is somewhat buggy.
runaway64 said:
I have just updated Kies and apparently is working.
Date of update appears to be today, 14/05/2012, version 2.3.1.12044_18.
I only use kies to make backups and restore them, but this software is somewhat buggy.
Click to expand...
Click to collapse
I have exactly the same version of Kies and I can not connect to it with USB cable.
I removed my version of Kies (version 2.3.1.12044_18) and restarded my computer.
After this I re-downloaded Kies (version 2.3.1.12044_18) and installed it today.
Unfortunately....
I don't understand that some can connect to Kies and some not. I hope there will be an explanation.
Caesarea038 said:
I removed my version of Kies (version 2.3.1.12044_18) and restarded my computer.
After this I re-downloaded Kies (version 2.3.1.12044_18) and installed it today.
Unfortunately....
I don't understand that some can connect to Kies and some not. I hope there will be an explanation.
Click to expand...
Click to collapse
Hopefully it will work with the next ICS update from Samsung, or with the next Kies update.
thelucius said:
Hopefully it will work with the next ICS update from Samsung, or with the next Kies update.
Click to expand...
Click to collapse
I hope so, thanks.
I have a solution:
Flash it with [ROM] RocketROM v4.1 - ICS - LPY [Update 06/06] - 15 Toggle / Dark Theme / CRT Off fix + Speedmod kernel
After this I can connect via USB to Kies. Good luck!
I responded to an other thread here which has a similar situation as you have...
anyway, what you should do is completely uninstall kies.. when I say completely, I mean removing it thru the registries (of your computer), folders in Program files or Program files x 86... After removing it, reinstall it again, uncheck and recheck usb debugging in your Phone's settings.
Check if Kies will recognize your phone after... It may take a bit while.. but it will I'm sure, also unplug and re-plug your USB cable to different usb ports on your computer and check which one will automatically connect and detect with your phone.
If your using a PC, it's advisable you plug your phone at the back of your PC (where I think there's a USB port in there), it gives a much stronger signal than the one at the front of your tower or desktop.
Hope this helps...
letters_to_cleo said:
I responded to an other thread here which has a similar situation as you have...
anyway, what you should do is completely uninstall kies.. when I say completely, I mean removing it thru the registries (of your computer), folders in Program files or Program files x 86... After removing it, reinstall it again, uncheck and recheck usb debugging in your Phone's settings.
Check if Kies will recognize your phone after... It may take a bit while.. but it will I'm sure, also unplug and re-plug your USB cable to different usb ports on your computer and check which one will automatically connect and detect with your phone.
If your using a PC, it's advisable you plug your phone at the back of your PC (where I think there's a USB port in there), it gives a much stronger signal than the one at the front of your tower or desktop.
Hope this helps...
Click to expand...
Click to collapse
Thanks! I will try it!
Caesarea038 said:
Thanks! I will try it!
Click to expand...
Click to collapse
sure, keep us posted after..
Good luck and Cheers!
I get this error message when connecting via USB that the phone is not supported by Kies 2.0 and the phone is brand new and completely stock. Should I return it?
Can you see the phone in your windows explorer or similar, the phone and SD card storage?
If no, then it is more likely a driver issue. Download and install the S3 Toolkit from here; http://forum.xda-developers.com/showthread.php?t=1979290 and follow the instructions to install the drivers. If all goes well then there is no issue with the phone. Not used Kies but if the drivers install properly then you shoudl be able to see it in Kies.
In all honesty, I would not bother with Kies. The way to go is once you root (if you inted to) is to just do nandroid backups to your microsdcard. That way if anything happens when away from your computer you can easily rectify it.
If you decide not to use Kies then remember to remove it from your computer before using S3 Toolkit as it can cause conflicts.
Kies and the drivers work just fine with my i9300. And I can read and write internal and external. And Odin works perfect...
So why not Kies? Even tried reinstalling and a clean Windows 7 install with only Kies installed. And my i9300 worked just fine on all the others but not my i9305.
CalInTheZone said:
Kies and the drivers work just fine with my i9300. And I can read and write internal and external. And Odin works perfect...
So why not Kies? Even tried reinstalling and a clean Windows 7 install with only Kies installed. And my i9300 worked just fine on all the others but not my i9305.
Click to expand...
Click to collapse
Are you saying that the I9305 is picked up by odin and you can see the phone in Windows or are you referring to the 9300?
Have you tried the drivers from S3 Toolkit? I do not have kies here and it is removed from my phone so cannot test it. Actually, what rom are you running? Perhaps the rom has the Kies stuff removed?
Have you enabled USB Debugging?
I'm saying that it all works just not Kies with my I9305. Everything else is working 100% and I've tried USB debugging on and off. Even considered flashing another firmware but can't find a NEE or the TLA my phone came with.
Ah ok, well in that case I cannot see there being an issue with the phone at all. Just a Kies issue somewhere or possibly an issue with the rom but still do not think it justifies getting it replaced as you know the USB interface works.
I've emailed Samsung last night.let's see what they say...
Swyped on my GT-I9305.
Got the phone exchanged and it's working fine now.
Swyped on my GT-I9305.
I got the same problem with a new Samsung Galaxy S III 4G (GT-I9305)... do i have to return it and get another one ?
I had to, mine had an error. But yours might not have the same error, have you tried uninstalling KIES, deleting the Samsung folder in documents and then reinstall?
CalInTheZone said:
I had to, mine had an error. But yours might not have the same error, have you tried uninstalling KIES, deleting the Samsung folder in documents and then reinstall?
Click to expand...
Click to collapse
Yep, i just installed win 7 x64, then installed KIES, did the update, connected the phone to pc via usb cable and i get a driver error message. "Qualcomm CDMA Technologies MSM" shows with ! in device manager.
I have uninstalled KIES, cleaned up the PC with ccleaner, installed: SAMSUNG_USB_Driver_for_Mobile_Phones_1590.
Reboot PC and phone, no luck.
Then tried to point them manually from C:\Program Files (x86)\Samsung\USB Drivers and C:\Program Files\SAMSUNG\USB Drivers still no luck.
I downloaded KIES from Samsung website under the phone software section and still nothing.
After uninstall delete Samsung folder in documents.
Swyped on my GT-I9305.
I had an i9305 international for 2 weeks and Kies said phone not supported, I sold it due to cell coverage issues in my area. Now I have an i9300 International and again Kies will not work with it. Is there a different version of Kies for international phones? I am in the US.
Sent from my GT-I9300 using xda premium
CalInTheZone said:
After uninstall delete Samsung folder in documents.
Swyped on my GT-I9305.
Click to expand...
Click to collapse
Did that too.
Disconected every usb device i had plugged in, tried every usb port, and with debugging e/d ... it's driving me nuts.
Can it be a hardware problem ?
When i put it in download mode the pc detects it.
I have stock firmware XXALI5
SOLUTION to my problem:
a. key in the dialer *#7284#
b. it has 2 option there..
UART (MODEM/PDA)
USB (MODEM/PDA)
c. For USB. select the PDA.if it already selected to PDA. reselect it by select MODEM and then PDA again.. Only change the USB setting.. andthen press back. try reconnect
Credit goes to Legendhidde from Alliance-Rom !
airpd said:
Did that too.
Disconected every usb device i had plugged in, tried every usb port, and with debugging e/d ... it's driving me nuts.
Can it be a hardware problem ?
When i put it in download mode the pc detects it.
I have stock firmware XXALI5
SOLUTION to my problem:
a. key in the dialer *#7284#
b. it has 2 option there..
UART (MODEM/PDA)
USB (MODEM/PDA)
c. For USB. select the PDA.if it already selected to PDA. reselect it by select MODEM and then PDA again.. Only change the USB setting.. andthen press back. try reconnect
Credit goes to Legendhidde from Alliance-Rom !
Click to expand...
Click to collapse
Was just about to ask if you had backed the IMEI and forgot to put it back, since I saw your picture and it said Qualcomm and not Samsung.
Tried reinstalling Kies and all, it did not work. Then called Samsung and they said that I need to send the phone to them for a software update. My old firmware was LI5 and the phone is stock.
What I did was, downloaded the latest carrier firmware from samfirmware and flashed it with Odin. Now no more problems with Kies and phone is not stated as modified. Still all original. Firmware now LI9.
Hope that helps
Saved me the hassle sending the phone to Samsung.
Sent from my GT-I9305 using xda app-developers app
CalInTheZone said:
I get this error message when connecting via USB that the phone is not supported by Kies 2.0 and the phone is brand new and completely stock. Should I return it?
Click to expand...
Click to collapse
Me too but im using Samsung Galaxy Tab 2 10.1 (GT-P5110) when i connect my tablet it says GT P5113 how do i fix this?
SOLUTION to my problem:
a. key in the dialer *#7284#
b. it has 2 option there..
UART (MODEM/PDA)
USB (MODEM/PDA)
c. For USB. select the PDA.if it already selected to PDA. reselect it by select MODEM and then PDA again.. Only change the USB setting.. andthen press back. try reconnect
![/QUOTE]
Your solution worked great for me!
thanks!
Please HElp, nothing is working for me , I tried all solutions from above all posts. I have samsung note 1 , n7000.please help friends
Administr4tor said:
Please HElp, nothing is working for me , I tried all solutions from above all posts. I have samsung note 1 , n7000.please help friends
Click to expand...
Click to collapse
This is the wrong forum .
jje