I have no idea what's happened but the screen on my Z is completely unviewable. Was in my pocket, got a text took it out and it's dark (backlit making it appear grey) but with lines moving all over the place. Every now and then I get a brief glimpse of my home screen but then it disappears. The phone itself appears to be working but I can't see anything at all on the screen.
I've tried a reset (pressing vol+ and power button) but same issue right from the start (even on boot the sony logo appears as lines all over the place).
I suspect it's a hardware issue and i'll have to take it back but any thoughts before I go down that route?
Phones4U are going to do an exchange for me so problem solved but it does make me nervous about any future problems. Not even a month old yet and it's not like i've been throwing it around.
PHTC said:
Phones4U are going to do an exchange for me so problem solved but it does make me nervous about any future problems. Not even a month old yet and it's not like i've been throwing it around.
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I do understand. We have to accept though that every devise we purchase there is always going to be some that are faulty. When it happens to us we tend to think its a devise problem that affects the whole range. Some people actually decide not to purchase that brand again meaning from phone to TV etc?
I am an Asus fan yet the hell I had with their range of tablets could have turned me against the brand. It didn't I own some very good Asus products.
These forums tend to be negative places as an awful lot of members only join a forum because they develop a problem. If we read every thread published here it would be impossible to purchase any phone from any brand as every single one of them has some problems.
You must, obviously, return your phone for an exchange. I hope all goes well with your replacement. It should be fine.
Related
From what I've been able to find from searching, I think my Tilt is about to bite the dust, but thougth I'd post the symptoms and see if anyone has any good info.
My screen has been occasionally fading to white. Not sure how else to describe it. It just sort of starts getting white, and within 2-3 seconds will be completely white. It is still working, that is, I can place a call (using MS Voice Command); I can play music.
I have SPB Mobile Shell on it, and a button assigned to go to the home screen. I can press that, and it will go to the home screen and display normally. If it is a hardware problem, I find it interesting that I can go back to the main screen. I suspect it is close to gone.
Any thoughts?
If so, anyone know what it costs to repair, and where to do that?
Sounds like a software thing to me, I hate to say it but try a hard reset. Do you have a 6.5 rom?
I've been thinking of doing a hard reset anyway, My memory is about used up. I'm not quite sure why. Probably should get it cleaned up.
No, I'm not on 6.5. I've been reluctant to make the move. I did some rom updates some time ago, and then the person working it decided to stop. I decided to stay with MFGR based roms after that.
ewingr said:
I've been thinking of doing a hard reset anyway, My memory is about used up. I'm not quite sure why. Probably should get it cleaned up.
No, I'm not on 6.5. I've been reluctant to make the move. I did some rom updates some time ago, and then the person working it decided to stop. I decided to stay with MFGR based roms after that.
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Good thinking.
Likely NOT software but hardware -- could be the screen is going bad, or perhaps just the ribbon cable than connects the screen is broken or not seated properly.
burtcom said:
Likely NOT software but hardware -- could be the screen is going bad, or perhaps just the ribbon cable than connects the screen is broken or not seated properly.
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So the hardware problem is just scared of the button he has assigned?
I have SPB Mobile Shell on it, and a button assigned to go to the home screen. I can press that, and it will go to the home screen and display normally.
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Click to collapse
Try putting the phone in the bootloader screen and let it sit there, that should let it go around the software.
Erm, yeah -- I guess that wouldn't be indicative of a hardware problem
Well, I am doing the hard reset. So far, no white.
Hmmm...lordy...I have a lot of stuff I try to put on this phone.
I wonder how much memory, both types, I need to keep available.
Don't put anything on the phone that you REALLY REALLY don't need. This is a taste phase and you need the least amount of BS on there.
Well, I've got most of what I need loaded, and have 61MB storage, and 63MB of Program memory free. Much better than before.
But I am still getting the fade to white occasionally.
I'm thinking hardware.
Anyone know if checking the 'ribbon' cable is user capable thing? I don't see it easily. I'll so some searching in the meantime.
Also, any feedback on cost and where for a new screen? Or do I just trash it when it finally goes?
[EDIT]
I am noticing that it particularly does it when I click the Windows (lower left) hard button on the front. I'm thinking it is related to a problem with that button.
Could be when you press that button you are flexing the cable enough to make it lose connection and go white -- this could be good news -- there are instructions scattered in this forum on how to take the phone apart. I'd recommend doing that and makeing sure the cable is firmly seated -- you should also inspect it for cracks.
Hopefully it's just a loose cable and making sure its in all the way will fix it -- if not you'll have to track down a new one.
Thanks. I'll do some searching for those instructions.
In the meantime, I called HTC just to get their thoughts on repair. First thing they told me was to upgrade the rom to the latest which is 3.57.502.2 .
I haven't been following ROM discussions. I need to check that out too. I wish I had seen or thought of that before I just spent a day with the hard reset/reinstall
did this get resolved?
I have the same issue. was it the ribbon cable?
update. I loaded a stock rom, and this appears to have solved the fade to white
Sorry...beeen away a bit.
I have not resolved the issue. It is intermittent, and hasn't happened for a few days now.
I searched and have found some instructions about taking the screen apart, but have not tackled that yet.
In my case I can't imagine changing roms making any difference, as I've had this rom for many months and it is just recently starting this.
I have found new LCD screens for this for ~ $30. I'm wondering if replacing the screen may be an ultimate solution or, if it is possible/likely that it is somethign else hardware related.
Been busy, and don't have the tools yet, so it may be a bit (or when it goes permanenly white forcing action) before I get any further on this.
It is definitely a hardware issue, my wife's tilt did the same thing, then it went permanent white. I first took it all apart looking for a bad ribbon cable or connection because it had taken a few good falls. But that was not it. So I bought a screen for about 30.00 online and shazam that was it!
Thanks for that info. I was thinking of ordering the screen, but concerned it could be something other than the screen (even though logically it would make sense that it is the screen.)
Hi Guys, the home screen (and all other screens on the phone) flicker and fizz on my HD7. It comes and goes. It started doing it yesterday and a reboot fixed it, but its come back today. It even got to the point where I could not unlock the phone because I couldn't see the keyboard on the screen. The whole screen was black. I eventually managed to unlock the phone because I remembered the location of the keys, but its a bit weird. The only thing I have installed recently is the Faceboot app. I think I'll remove that to see if it makes a difference.
Video here http://www.youtube.com/watch?v=uV2rREcoiOQ
Not sure whats going on with youtube, but I recorded another one here http://www.youtube.com/watch?v=_XDcA7c2Rb0
If it doesn't work, try again in an hour or so... hopefully youtube will have pulled its finger out by then and finished processing the vid!
Here's another vid of the keyboard going mad in the messaging screen... hohum..
http://www.youtube.com/watch?v=goFLPT9UcCM
If you press the volume buttons when it happens, it seems to fix it (well it did for me the one time I got to try it).
Gordon.
mictho100 said:
Hi Guys, the home screen (and all other screens on the phone) flicker and fizz on my HD7. It comes and goes. It started doing it yesterday and a reboot fixed it, but its come back today. It even got to the point where I could not unlock the phone because I couldn't see the keyboard on the screen. The whole screen was black. I eventually managed to unlock the phone because I remembered the location of the keys, but its a bit weird. The only thing I have installed recently is the Faceboot app. I think I'll remove that to see if it makes a difference.
Video here http://www.youtube.com/watch?v=uV2rREcoiOQ
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What were you doing before this happened??
Absolutely nothing! I literally just press the power button to turn on the screen to login to the phone (note: Im not booting, the phone is only asleep) and the issue is there. Its doing it by itself. As far as I can trace back my steps there could be two causes I can think of. Though these might just be a coincidence obviously. I installed the Facebook App (which is now removed) and I changed the wallpaper to a photo I took with the phone's camera. Not exactly 'hacking'.... I removed the Faebook app and changed the wallpaper and rebooted the phone. Its been OK since yesterday, but we'll have to wait a bit longer to see whether it returns. The keyboard bit is especially funky, as its a pain to type anything when all the keys are flashing randomly....
This has happened about 3 times to me -- always when I'm running some fairly intensive UI operations - scrolling around the Zune hub, the marketplace. Could be a coincidence, I guess.
check this out
http://social.answers.microsoft.com...7/thread/a67013c6-5e38-47ac-a486-495e8b1dbdac
+1 (HD7) Happened a couple of times (wasn't doing anything special).
happens to me from time to time.. sometimes itll go away or i just reboot the phone.
it seems to happen when im doing a lot of things, i figure its just early glitches in the software
I've had both of these glitches today (the flickering home screen and the bizarre looking messages app), and I only bought the new handset yesterday. I know it's early days for WP7, but I really would have hoped there'd be some degree of stability.
Anyway, regardless of what I think, I'd appreciate the ability to terminate an application myself since this would appear to be related to a process not releasing the screen completely. Can't do it at the moment, but I hope Microsoft can give us that capability in the first service release.
Similar Problem
Hey,
I've watched the Youtube videos that were posted and my problem is similar but worse, the screen doesn't just flicker it turns into a kind of trail when I scroll up and down on the home page. So for example my top two tiles are Phone and Messaging, when this happens I get partial images of those two tiles up and down the screen.
I'm not sure whether this is just a software issue or whether its worth returning now while its still relatively new and getting a new one.
I will see if I can find the photos I took on another phone and post them.
Any thoughts will be gratefully received.
Many thanks,
Jess
Hi Guys,
Sorry to drag up an old thread but I work for a major UK Network in the technical team and I've had a few customers reporting this fault on their HD7's. I'm just interested to see the general consensus of users and whether they have suffered this issue be it intermittently, constantly or even just once or twice. I'm also interested in whether there are any temporary solutions to the problem. I may be able to raise this further with HTC although from the looks of it, there are numerous cases open regarding this complaint. The puzzling factor is it only seems to affect the HD7 and not other WP7 handsets.
Thanks in advance.
Just once for me. What I noticed about it when it happened, was that it reminds me of the gleen flicker on the xbox360 when you power it off.
I get my screen completely garbagging maybe twice a week, reboot cures it. I suspect a firmware glitch which I'm hoping Nodo will cure.
lynxboy said:
Hi Guys,
Sorry to drag up an old thread but I work for a major UK Network in the technical team and I've had a few customers reporting this fault on their HD7's. I'm just interested to see the general consensus of users and whether they have suffered this issue be it intermittently, constantly or even just once or twice. I'm also interested in whether there are any temporary solutions to the problem. I may be able to raise this further with HTC although from the looks of it, there are numerous cases open regarding this complaint. The puzzling factor is it only seems to affect the HD7 and not other WP7 handsets.
Thanks in advance.
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As you imply, this is a known issue. Its also been fixed already by HTC in a subsequent firmware which football has made available on another thread. For those not comfortable with flashing the firmware manually the updated firmware will be included in the NODO update.
A post in this thread http://forum.xda-developers.com/showthread.php?t=1003919&page=2 confirms that the firmware is updated once Nodo is applied to a handset - 2250.09.16901.401 to be exact.
I manually flashed firmware 2250.09.16803.206 to my device which fixed the video issues.
Seems rather telling that you have come to XDA-devs rather go through your carriers formal business ties to HTC??
So, I bought my wife a nook Color. She's an English teacher and she's embraced technology as a teaching aid, so I figured it would be perfect.
I did not modify the nook AT ALL. All I did was put some ebooks on it from around the web, loaded onto an SD card. Nothing unusual beyond it being a few THOUSAND files in .epub and .pdf format.
ANYHOW, she's seen issues.
First, she saw issues where the nook thought she was tapping constantly in the exact same spot. To be exact, the spot where the 'b' is. If we hit the nook home button, it kept clicking the book that was in the exact same spot as the 'b' button was. Shutting the nook off entirely fixed it.
Second, frequent lockups during normal use. Sometimes in the browser. Other times flipping through PDFs. Android itself usually wasn't locked up since we could hold the power button and get the dialog asking us if we REALLY wanted to shut it down, but the nook overlay GUI was certainly dead to us. Again, a hard reset (power button until it shut down) and power up fixed this without a problem.
At this point, we thought it would be a good idea to swap this out as a potential hardware issue. We bought it from Best Buy, so back to BB we went and swapped it out for another nookColor.
Now, we're seeing more issues, but different ones.
Third, the power cable doesn't seem to want to fit properly into the USB port like the last one did. A little play and it slides in ok, so no big deal.
Fourth, buttons are sensitive to where it thinks we tapped twice. I don't think this is a real issue since it's a matter of learning the device I think.
Fifth, and fairly important... this only happened once. It lost all sound. We have a child who's just over 1 year old, so the B&N's stance to try to set a high focus on that aspect was awesome, especially the childrens' books with the professional voice actors.
Now, it's my opinion that it's just an OS that was released prematurely. I think many of these issues will be fixed with the first update. Am I alone in these issues? Has anybody else seen anything similar?
For the record, I've taken a very hands-off experience with this since I'm extremely technologically savvy, and I wanted my wife to be able to run it without needing me there. None of these issues have persisted throughout a shutdown-reboot except for the sound issue. It required an 'erase and unregister' through the device info in settings.
I bought a NC for myself and a day later my wife bought one at the same B&N. The one she bought had terrible screen flicker so we exchanged it for another. The second NC would FC on her ebooks, drop wifi, and would make a cheap plastic creak when pressed to tight on the left side. Thinking the bad batch idea we exchanged the NC at a different B&N and the third one had the same screen flicker the first one had so we turned around and went back and exchanged it for a fourth one. Finally. The fourth one worked fine and does not creak at all.
I wouldn't necessarily say your problems are OS related. Android has been running on a lot of portable devices for quite some time now. I think it can be considered a mature OS. The ebooks we have that caused the second NC to FC work flawlessly on my NC and the new fourth one. Rebooting the second NC didn't help with the FC'ing and wifi dropping. So we felt the problem was hardware related like the screen flickering. Our feeling was we didn't want to mess around, it's $250, we were determined to keep exchanging until we found one that worked.
You might want to think about exchanging it for another. Who knows how many will remain to be in stock as the date gets closer to Christmas. I wouldn't recommend trying to exchange it after Christmas, you may end up getting a re-shrink wrapped one that was returned for some unknown reason.
android is becoming mature but the nook is oem'dto death. This os is crap by all accounts! Once something better is available we will see improvements
The screen thing is turning out to be kinda common.
Good news is.... its being blamed on an oversensitive screen, dirt and or moisture. Any tiny bit of the latter two. Usually fixes itself right up with a wiping or a screen protector and a lock/unlock of the device.
I have experienced and read about the charger cord too.....have yet to see any problems because of it but do worry about having to re-solder something sooner or later.
I have to wonder about the usefulness of a Nook Color as "a teaching tool" right outta the box though?? Besides making your wife a walking reference that is.
was it plugged in? There are issues when plugged in and tapping.
I also had to "wiggle" the USB cord to get it to fit into my Nook as well.
I had the creak on the left side as well. Haven't had a chance to exchange it yet, but it's on the radar.
I don't mean a tool to use with the students, I figured it may make things easier on her if she's got ALL of the books she uses with her students on a single table that she can carry around the classroom referencing instead of needing 30 different books. I don't know if it was a fool's idea yet or not! It's the thought that counts.
Defiantly save on the back!!
Nice one, guess I just want mine to do everything
Galaxy Tabs.....Worth every penny!!
My first nook had the sound problem, except it would happen every 15 minutes and only hard reboot would fix it.
I replaced it and the second works flawlessly (as far as I can tell).
Anyone having the issue where half your screen turns to a rainbow colored snow pattern like an old TV? (vertical, right half) It seems to be an overlay and recognizes the touches underneath, but it won't go away. I've seen others with this issue on other forums, but I don't believe I've seen this here yet. Not sure what' going on. I have just filled out a support request with LG. The only fix available right now is to exchange the phone it seems.
Yes this is a common problem and the theory is that there is a batch of phones from when the phone first came out that is bad(and some of those may still be out there too)
http://forum.xda-developers.com/sprint-g4/general/garbled-screen-issues-t3181507
If you have a Sprint repair store near you you can try to attempt to have them replace the phone. It might take some convincing. However, there is a couple problem going that route. 1.) They may try to charge you a deductible (if you even have TEP) DO NOT DO IT... this is a warranty issue and not insurance. 2.) The phone they swap may be part of the bad batch and there is no way to know so this problem may pop up for you in a month or two.
The only good thing about the sprint repair way is you don't lose your phone as it is replaced right away. The better route to take is to claim warranty with LG. They should send you a new phone but it seems they claim to only fix phones and don't replace them. However, people have already gotten replaced phones so they do replace them as well as fix. The only risk with going that route is they just re-flash your phone and send it back and the problem will still be there as the phone needs to be replaced. However, from the couple of people that went this route it seems they are actually replacing so it sounds promising. Biggest problem is you don't have a phone for a week or two.
I want to give some context.
I have owned my Z1 since release on a contract. I have previously had the screen replaced twice and it worked fine afterwards.
However, I had dropped the phone resulting in the top of the screen cracking. Got it replaced by a local phone repair shop.
The result was a new phone screen, a white edge just over half way down the screen might be worth noting. The repair man said it was a warranty sticker on the screen they put in. (Sounds silly)
Anyway, the resultant problem is not exactly like what i've seen on many threads.
My phone now decides to press itself erratically. Usually after swiping and trying to press delete on the keyboard would it start acting up.
My remedy: Hard reset(Didn't work), factory reset(didn't work), upgrade from 4.4 to 5.1(I think, newest software) and to my surprise the issue remains. So after the repair man replacing the screen twice and ensuring that i'd done my best with little to no phone knowledge, I still have this problem.
There's many threads detailing problems, some linking to apk's that are "calibration software", some that say you can change calibration.ini but no helpful replies or expanding info on the threads.
Can anyone tell me if they've had any luck with this or anyone who has knowledge of what I should do next (E.g "there's no fix guy, you'll have to sell it and move on") as i'm starting to assume these screens are very tedious to deal with
Remove the plastic protector and put a tempered glass protector