[Q] Camera Issue on Stock Razr i - RAZR i Q&A, Help & Troubleshooting

Hi guys, got a camera issue that I could use your advice on.
My rear camera freezes every second or so and then jumps and then freezes again, this as you would imagine makes taking photos near impossible. It will still take photos of reasonable quality but Its taking me around 20 seconds of messing around to get one photo. I've tried a third part app and the issue is still there, exactly the same. The issue is still there when recording video, but to a lesser extent ie it records fine but i get a jump or an artifact line every 3 seconds or so.
The front camera works perfectly and I'm on stock 4.1.2 Retail GB
So; has anyone had any similar experiences or know of a solution?
Thanks,
Jack

UPDATE: I was told by Motorola to do a full reset on the phone, this did not solve the problem

Souds like hardware problem.

tatazeuz said:
Souds like hardware problem.
Click to expand...
Click to collapse
Its seems you're right, the nice people at Motorola have accepted it for repairs

Related

[Q] Camera OIS recently started jumping

I've had my N6 since the 8th with no issues at all and suddenly it seems the OIS is acting up when I open the camera. Whatever mode I'm in it jumps all over the place and when in video mode this is then recorded in the same way. Its had no known drops and is in a rugged case anyway.
Has anyone else had this issue and is there a fix?
I have this issue while in landscape mode.. Seems like an RMA is the only solution.
I currently have this issue also. Jumps side to side in landscape mode then up and down in portrait mode. Your saying that it's hardware related? I really dont want to deal with the RMA process. I dont have the funds to do so either.
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
My camera is having the same issue. It jumps all over the place you can even hear it click. I decided to RMA. Should be getting another one soon.
Sent from my Nexus 6 using Tapatalk
jumpy camera? ive been seeing it all over the place.. get it exchanged, quick!
GMonkey said:
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
Click to expand...
Click to collapse
I use Camera FV-5 and all is fine with OIS on my side (at least for now) therefore I don't think it has anything to do with the issue you reported.
springer.music said:
I use Camera FV-5 and all is fine with OIS on my side (at least for now) therefore I don't think it has anything to do with the issue you reported.
Click to expand...
Click to collapse
Thanks, I'm happy its not the app as I liked some of the features. Guess its back to Tesco UK then. They should be ok for returns
Did you try with factory reset? I saw a case in which that solved it.
Hazzo31 said:
Did you try with factory reset? I saw a case in which that solved it.
Click to expand...
Click to collapse
Yeah, I tried it twice just to be sure. I was considering flashing a stock image at one point. I've taken it back for a replacement which should be ready to pick up on Monday. Just sat with my N5 for now and it feels tiny. How do my thumbs even fit on the screen? I was dreading going for such a big screen and now it's like I'm back on my old HTC Desire I had years ago. At least it's proved to me that when it comes to phones, bigger is better
GMonkey said:
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
Click to expand...
Click to collapse
I've never used Camera FV-5 and my phone has been in case (Spigen Neo Hybrid) since I took her out of the package.
Started out couldn't open the camera until after i rebooted consistently after taking pictures and stuffing it in my pocket; then focused like every 6 seconds this was annoying in video mode, then jumped side to side when in reg camera mode and video but not HDR+; but now its so bad that I can't even take pictures and forget zooming in looks like I'm in a fishbowl. Started RMA process today.
---------- Post added at 09:08 PM ---------- Previous post was at 09:02 PM ----------
Hazzo31 said:
Did you try with factory reset? I saw a case in which that solved it.
Click to expand...
Click to collapse
FDR (Factory Data Reset) did nothing for me. When I got home today I flashed stock 5.0.1 still have the same issue.
Here is a video I tried at the Texans game Sunday. https://www.youtube.com/watch?v=buzw9WZuHZ0
---------- Post added at 09:16 PM ---------- Previous post was at 09:08 PM ----------
Just looked directly at the camera and can see the lens moving around inside. Its definitely broken.
I have the same issue. Received on 12-14. Issue began and RMA created 12-22. Moto also has No stock to fulfill rma's with. Mine issue is in panorama mode only.
Video of camera jumping around. http://youtu.be/OkVoTMe1byo
Is there a way to try and FORCE this to happen? I get TINY a mounts of it but I'm not sure if its just the camera refocusing or if its actually an issue.
I have a similar problem that I believe is related to the OIS but instead of jumping it is almost vibrating. It focuses for a second then a blurry vibration look. I was gonna start the RMA process this afternoon.
Same problem didnt happen at first got worse over time, happens frequently now
I have the same problem. It did not happen for the first 5 or so days, then it started every once in a while, now it happens every time i record video.
Camera would refocus itself 2-3 times every few seconds -- seemed pretty rapidly but everyone seems to report this so I just assumed it was normal, but this constant refocusing during video could be an early warning sign that you will develope the OIS jumping problem.
Here is a video of the issue happening on my device:
http://youtu.be/H22vEKbujJk
Im on the phone right now with GPS store and this issue, my N6 camera has major shifting. The guy on the phone is checking if its a "known" problem, its sounds like he doesn't believe me, lol.
Having the same problem. If phone is in portrait, the image becomes incredibly fuzzy like an old television. In landscape, it's normal.

[Q] N6 Camera Issues

Anyone else having issues like this? As far as the camera cannot connect error I have read about people with that problem and I literally tried every single suggestion. I'm not a n00b so this is really bugging me (see what I did there) Anyway all of these pictures are with the same phone. On stock 5.1.1 I RARELY could connect to the camera. With Android M preview I can at least connect about 80% of the time. However, results aren't always good. Should I just suck it up and call and get it replaced? Or is the actual phone OK and I'm one of the unlucky guys with the camera bug.
jacobryan_c said:
Anyone else having issues like this? As far as the camera cannot connect error I have read about people with that problem and I literally tried every single suggestion. I'm not a n00b so this is really bugging me (see what I did there) Anyway all of these pictures are with the same phone. On stock 5.1.1 I RARELY could connect to the camera. With Android M preview I can at least connect about 80% of the time. However, results aren't always good. Should I just suck it up and call and get it replaced? Or is the actual phone OK and I'm one of the unlucky guys with the camera bug.
Click to expand...
Click to collapse
I had to RMA mine because of the camera with same problems but my camera quit working completely.
do you have root? have you tried increasing your voltges, like 20-30mV?
renegaderon said:
I had to RMA mine because of the camera with same problems but my camera quit working completely.
Click to expand...
Click to collapse
Same here. Had to RMA. Unable to connect and purple pixilation.
Thanks guys. Got mine swapped out at the store. Camera pops up right away and works awesome. Other things I noticed is that this new one perfectly fits my case mate folio case. The other power button must have been off by a little bit. This new one also got 50k+ on Antutu. I was lucky if the old one hit 43k.

Note 9 camera buzzing vibrating on 2x zoom

I just noticed recently my Note9 buzzes and vibrates when I use the 2x zoom. It does focus fine though. Anyone else has experienced this?
Sent from my SM-N960F using Tapatalk
Yes
Mines doing it too. Did you figure out why ? The picture gets wavy too when zooming.
so its continuously buzzing when zoomed in or only when zooming for the small amount a time when switching to 2x
Didnt figure out why it does this. I even tried a complete factory reset. I will send it in for repair. It gets wavy and fuzzy if i try to focus and there is a bright lihht source in the frame. It buzzs and vibrates when it is trying to focus. It stops when it manages to focus properly.
Sent from my SM-N960F using Tapatalk
otacon888 said:
Didnt figure out why it does this. I even tried a complete factory reset. I will send it in for repair. It gets wavy and fuzzy if i try to focus and there is a bright lihht source in the frame. It buzzs and vibrates when it is trying to focus. It stops when it manages to focus properly.
Sent from my SM-N960F using Tapatalk
Click to expand...
Click to collapse
Yeah that doesn't sound right. I've got the N960F too and zoom works fine in all modes that support it.
My guess is the aperture is freaking out. When changing aperture manually, you can just barely hear and feel a tiny click. It something was wrong with it, it might be rapidly changing apertures causing the buzzing maybe?
I just tried and listened in a silent room and I hear nothing.
BigMosely said:
I just tried and listened in a silent room and I hear nothing.
Click to expand...
Click to collapse
Put it right up to your ear and you might be able to hear it when switching. It's really quiet.
otacon888 said:
Didnt figure out why it does this. I even tried a complete factory reset. I will send it in for repair. It gets wavy and fuzzy if i try to focus and there is a bright lihht source in the frame. It buzzs and vibrates when it is trying to focus. It stops when it manages to focus properly.
Sent from my SM-N960F using Tapatalk
Click to expand...
Click to collapse
Yep that happened on my Galaxy S2 after 2 years of use. Trying to focus but buzzes until it locks in...sounds like a hardware issue. My note 8 is fine.
I just tested this and there's no sound when using 2x zoom in auto mode.
Mine is doing this too. I find if i shake the phone it will stop vibrating. It sounds like something getting jammed. I have this phone with T-Mobile and i have the jump plan. Should i send this to them to fix or replace? Or should I contact Samsung? I don't want to have to pay for anything if its a hardware defect on a phone I've never dropped. So its not damaged from me.
I have this problem from the beginning- 1 week. Now i have the new update but the problem is still there.
When the 2x zoom lens try to focus, it makes vibrations and weird noises, and it can't focus... on sammobile someone has the same problem, i think it's a bigger problem.
Should i call the "samsung guard n9" and get a new one?
I've just had the new firmware update which was mostly camera related features, and now on 2X I'm getting this buzzing. What the heck is going on? A quick search on Google reveals a lot of people seem to be experiencing the same...
jonboyuk said:
I've just had the new firmware update which was mostly camera related features, and now on 2X I'm getting this buzzing. What the heck is going on? A quick search on Google reveals a lot of people seem to be experiencing the same...
Click to expand...
Click to collapse
Your camera is switching and focusing to x2 normal as it should, right? The only thing you notice is the sound that comes from the module when switching? If so, your camera is fine. Even my s7e have sound from the OIS like clicking... working 2.5 years later like a champ and a lot of users reported it. Guess it's something similar here. If the camera module is broken, it will not focus and/or lead to other noticeable problems. If the sounds is too intrusive for you, you can send the phone for a repair/inspection.
high_voltage said:
Your camera is switching and focusing to x2 normal as it should, right? The only thing you notice is the sound that comes from the module when switching? If so, your camera is fine. Even my s7e have sound from the OIS like clicking... working 2.5 years later like a champ and a lot of users reported it. Guess it's something similar here. If the camera module is broken, it will not focus and/or lead to other noticeable problems. If the sounds is too intrusive for you, you can send the phone for a repair/inspection.
Click to expand...
Click to collapse
No no, it's worse than that. When I switch to x2, when it's working normally it focuses and then it's fine. However, now it's failing to focus, the image is blurry and wavy and the device is physically buzzing (very gently but clearly attempting to do something mechanical and failing). Switching back to x1, it stops buzzing and focuses again.
jonboyuk said:
No no, it's worse than that. When I switch to x2, when it's working normally it focuses and then it's fine. However, now it's failing to focus, the image is blurry and wavy and the device is physically buzzing (very gently but clearly attempting to do something mechanical and failing). Switching back to x1, it stops buzzing and focuses again.
Click to expand...
Click to collapse
The camera module is failing (you just described what was common camera module failing on HTC M8 back in the days, had a friend with it also), this can't be fixed via software, sadly it's for a service repair.
jonboyuk said:
No no, it's worse than that. When I switch to x2, when it's working normally it focuses and then it's fine. However, now it's failing to focus, the image is blurry and wavy and the device is physically buzzing (very gently but clearly attempting to do something mechanical and failing). Switching back to x1, it stops buzzing and focuses again.
Click to expand...
Click to collapse
If you pinch to zoom while in camera mode does the zooming in appear wavey and stuttering? Someone else showed a video of this and it was a faulty camera apparently.
Sent from my SM-N960U1 using Tapatalk
Give mi 5 minutes i will post a YT link with my "buzzing".
https://youtu.be/YOmI_WbZQyM
Here you have it. I know- ****y quality, but you can see what the problem looks like.
Samsung call service said, that they hear about this problem first time. I can give it to the service but the door-to-door 1 day service dosn't work, becouse they think noting is broken...
boku95 said:
Give mi 5 minutes i will post a YT link with my "buzzing".
https://youtu.be/YOmI_WbZQyM
Here you have it. I know- ****y quality, but you can see what the problem looks like.
Samsung call service said, that they hear about this problem first time. I can give it to the service but the door-to-door 1 day service dosn't work, becouse they think noting is broken...
Click to expand...
Click to collapse
They are mistaken...it's an old issue that even affected my Galaxy S2...something gets loose and it has trouble focusing right (hence the noise). At first it works anyways, but over time it can degrade further. Hardware issue...would get it fixed if under warranty.
otacon888 said:
I just noticed recently my Note9 buzzes and vibrates when I use the 2x zoom. It does focus fine though. Anyone else has experienced this?
Sent from my SM-N960F using Tapatalk
Click to expand...
Click to collapse
Mine has this issue as well. by any chance do mount ur note9 onto a bike or a motorcycle?

Half side blur photo (Unable to focus)

I am not much interested in camera when i bought Mi A2, it works fine. but recently when i was taking picture, it was half side blur and i was not able to make focus on upper side of camera. i tried all modes but no use. I have Note 6 Pro and it's camera functions and focus properly.
in mi A2 I observed when in MANUAL mode i select Lens as LOW LIGHT, it works (but in manual mode only).
do any one has some solution or give reason to behave camera like this.
Same here
It was a February patch bug and it seems to persist in March patch... Xiaomi.
pushpendrak said:
I am not much interested in camera when i bought Mi A2, it works fine. but recently when i was taking picture, it was half side blur and i was not able to make focus on upper side of camera. i tried all modes but no use. I have Note 6 Pro and it's camera functions and focus properly.
in mi A2 I observed when in MANUAL mode i select Lens as LOW LIGHT, it works (but in manual mode only).
do any one has some solution or give reason to behave camera like this.
Click to expand...
Click to collapse
This is a hardware problem, I also had this, give the phone a guarantee.
P.S. sorry for english(
How so we both have exactly the same problem and mine started with pie?
Looks like this is a hardware issue, I'm having the same problem after 4 months of use.
Same here, I also took it to guarantee and they told me it was a software problem, but when they gave it back to me nothing had changed. Camera still not working
nachocattoni said:
Same here, I also took it to guarantee and they told me it was a software problem, but when they gave it back to me nothing had changed. Camera still not working
Click to expand...
Click to collapse
I had to order a new camera module, I'm still waiting to arrive to replace it..
osvaldo.17 said:
I had to order a new camera module, I'm still waiting to arrive to replace it..
Click to expand...
Click to collapse
Please let us know if this fixes it. I have this problem too and I'm thinking about ordering a new camera module.
Ulver said:
Please let us know if this fixes it. I have this problem too and I'm thinking about ordering a new camera module.
Click to expand...
Click to collapse
I had ordered it from this website but I had paid the cheapest shipping, I'm from Mexico so it will take a while to arrive to my country.. maybe next month..
I had the same problem and replaced the camera module with a new one, and the problem was fixed... temporarily because 3 months after it started happening again with the new camera, so either I am super unlucky, or it must be some other defect in the phone that tends to breaks the primaey cameras...
At this point I don't think I am going to replace it again. Do you know of any way of recording videos with the low light camera?
I have the same issue. In fact this issue persists in the video mode as well. Its okay for videos of objects nearby but move even a few metres away and it becomes very difficult to focus. I was at this concert and wanted to record the performance but only got a very blurry video with muffled sound. For photos this issue is especially an inconvenience when taking photographs of documents etc where you could very well do without the unnecessary bokeh effect. In MANUAL mode this does reduce a bit, but not to any extent that helps.
I was just told by a friend that installing the Google camera mod might help, but I'm yet to try it out.
I have same problem with upper side blur. Seems that switching to "manual" mode and change "lens" from "regular" to "low light", as said by the original user. It works fine with me. Thanks for the tips ! ........ so it is not the hardware problem, it is a software problem. Changing camera may not work ! Don't know if they are going to release new firmware to solve it or not ?? Any idea how to upgrade the firmware ?
JTSin said:
I have same problem with upper side blur. Seems that switching to "manual" mode and change "lens" from "regular" to "low light", as said by the original user. It works fine with me. Thanks for the tips ! ........ so it is not the hardware problem, it is a software problem. Changing camera may not work ! Don't know if they are going to release new firmware to solve it or not ?? Any idea how to upgrade the firmware ?
Click to expand...
Click to collapse
If it is a hardware problem I do not see why it would prevent using the secondary camera, it can be a problem with the lenses (Have you thrown or hit your phone?) and not with the module. There are those who have returned to Oreo and the problem persists.

Front camera delay between shots

Hi, when I'm using the stock camera software on my up-to-date, non-rooted A2, with the front facing camera, many times, it's impossible to click on the "taking a picture" button right after taking a picture, it's like frozen for half a minute or so.
It's very annoying since my gf is obsessive with taking different angles of the same photo, and it keeps us smiling like stupid for a long time without being able to take pictures...
Anyone else experiencing this issue?
Edit: I think that a viable workaround may be an app that can take high quality picture with the front camera, and is able to take a few pictures in a row (I downloaded some, but some of them shows me the picture after taking it, instead of going back to the camera screen, and some seems to lower the quality of the photos compare to the stock app).
Many thanks!
K285490 said:
Hi, when I'm using the stock camera software on my up-to-date, non-rooted A2, with the front facing camera, many times, it's impossible to click on the "taking a picture" button right after taking a picture, it's like frozen for half a minute or so.
It's very annoying since my gf is obsessive with taking different angles of the same photo, and it keeps us smiling like stupid for a long time without being able to take pictures...
Anyone else experiencing this issue?
Edit: I think that a viable workaround may be an app that can take high quality picture with the front camera, and is able to take a few pictures in a row (I downloaded some, but some of them shows me the picture after taking it, instead of going back to the camera screen, and some seems to lower the quality of the photos compare to the stock app).
Many thanks!
Click to expand...
Click to collapse
i noticed this too.. but still dont have eny solution.. i also noticed when beauty mode is on front amera lagging.

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